Destination Service Research Articles

Analysis of Tourism Destination Loyalty of Ragunan Zoo in Jakarta

The most popular tourist destination visited in Jakarta is Ragunan Zoo. Ragunan Zoo is a 147-hectare park and inhabited more than 2.009 animals and overgrown more than 20,000 trees to make the atmosphere cool and comfortable environment. The area was arranged and woke up and partly still developed into a modern Ragunan Zoo as the identity of the city of Jakarta, located in Ragunan, South Jakarta. The purpose of this research includes (1) To test among variables tourism destination parts, service quality has affect to destination loyalty (2) To test among variables tourism destination parts, service quality have affect to Satisfaction (3) To test the effect between variable satisfaction to the destination loyalty. The population in this study covers all tourist visited Ragunan Zoo. The sample in this study was taken using non-probability sampling method, with purposive sampling technique. The number of samples is 150 samples from tourists who have visited Ragunan Zoo. Dependent variable is destination loyalty and independent variable consists of tourism destination parts, service quality and intermediary variable is satisfaction. Analysis of data using Structural Equation Modeling with PLS software (Partial Least Square) The results obtained are (1) Tourism Destination Parts, Service Quality has significant effect to Tourist Destination Parts, while Service Quality has significant effect to Destination Loyalty (3) Tourist Satisfaction has no significant effect to Destination Loyalty at Ragunan Zoo.

Exploring Antecedents of Green Tourism Behaviors: A Case Study in Suburban Areas of Taipei, Taiwan

Understanding user behaviors is the foundation to support the design and development of a sustainably built environment. This exploratory study used a mixed method to explore people’s perception, motivation, intention, and behaviors of green tourism in Taiwan. The qualitative approach explored intrinsic and extrinsic factors that could influence people’s intention to participate in green tourism. The quantitative approach provided evidence of influencing factors of green tourism. The findings suggested that variables, such as perception, attitudes, and self-efficacy, can indirectly influence green tourism behaviors through behavioral intention. This study suggests that government agencies should emphasize environmental education regarding the relationship between climate change and people’s life; therefore, people will increase their environmental awareness regarding the urgent conditions of the environment, in addition to supporting green tourism and being more responsible for their tourism behaviors. For cities intending to accommodate tourism or Non-Governmental Organizations (NGOs) that are interested in promoting green tourism, it is critical to incorporate relevant factors, such as destination services and educational elements, into the design and development principles to built environment that supports green tourism activities.

Re-conceptualizing customer-based destination brand equity

Abstract This study aims to develop a more comprehensive customer-based destination brand equity model, compared to those examined in previous studies. In line with the research purpose, the data obtained from 478 domestic and foreign tourists visiting Alanya in Turkey were used. For testing the model developed in the present study, structural equation modeling was preferred. In the light of the findings, all antecedent variables positively affect their consequence variables. Furthermore, destination natural quality perceptions on destination hedonic value perceptions have been found to have a stronger influence than destination service quality perceptions. On the other hand, it has been found that destination service quality perceptions affect destination functional value perceptions more strongly than destination natural quality perceptions. Hedonic value perceptions of tourists were found to be a more determinant antecedent for trust. Also, metric and scalar invariance of destination brand awareness, destination brand trust and destination brand satisfaction scales are completely fulfilled while scalar invariances of the destination brand quality, destination brand value, and destination brand loyalty are partially fulfilled. By developing a more comprehensive CBDBE model, the present study contributes to helping destination management organizations to understand the relationships among the factors affecting the tourists' general perceptions of a destination. The fact that the factors generally ignored in the previous studies within the scope of CBDBE were examined in the present study, and that these factors were analyzed through a single model, eliminates a significant shortcoming in this field.

The Impact of Destination Service Quality and Destination Environment on Tourist Satisfaction: A Field Study on Jordans Golden Triangle for Tourists Point of View

The aim of this study was to explore the impact of service quality and destination environment on tourist satisfaction in Jordan’s Golden Triangle (Aqaba, Petra and Wadi Rum). A descriptive survey method was adopted in order to conduct the study. A questionnaire-based survey was developed on the basis of literature review and previous studies. Once validity and reliability of the questionnaire established, it was self-administered to a sample comprised 600 foreign tourists visiting the study area. Out of the distributed questionnaires, 374 were returned valid for statistical analysis purpose (response rate = 62.3%). The study underlined a statistically significant impact of service quality as well as its dimensions on tourist satisfaction and a statistically significant impact of destination environment and its dimensions on tourist satisfaction. In relation to differences among tourists in terms of their responses, the results pointed out that there were no statistically significant differences in tourists’ responses in favor of their personal data, except companionship.

At home away or arrived in Spain: translocalism and neighbourhood social circles among long-term visitors in Costa Blanca leisurescapes

PurposeThe purpose of this paper is to outline and interpret social circles and networks of long-term visitors to Costa Blanca (Spain) and to analyse how the long-termers relate to Spanish nationals and compatriots in their (temporary) residence areas.Design/methodology/approachEn route airport questionnaire survey to departing passengers.FindingsThe study indicates a presence of translocalism among many of the polyglot long-termers not tied to their native soil and having manifold links across national borders. Most of them socialise within compatriot leisurescape settings. Language skills are determinant. Many long-termers are “dual citizens”, feeling at home both here and there.Research limitations/implicationsAirport surveys can reach a broad range of people but must be kept simple because of time constraints. The different labels used by researchers to describe international mobility might not be comprehensive.Practical implicationsThe paper is of interest to local authorities, planners, property developers and tourism destination service providers.Social implicationsThe study confirms that some persons may be physically “in” a foreign culture while socially “outside” of that culture, or in society but not of it.Originality/valueThe research uniquely encompasses all types of long-termers in various locations, based on an airport survey. It offers new insights into patterns of social circles and language proficiencies of diverse international long-term arrivals in Mediterranean Spain.

Penjadwalan dan Penentuan Rute Distribusi Komoditas ke Wilayah Timur Indonesia

Indonesia’s geographical conditions, particularly in the eastern region, which is archipelago has its own challenges in the distribution of commodities, such as rice. Most of the rice needed in eastern Indonesia, is still supplied from Java Island. The most suitable transportation mode for rice distribution in the eastern region of Indonesia, is by sea (ships). In this study, a ship routing and scheduling model for commodity distribution in the eastern region of Indonesia was developed, using capacitated vehicle routing problem (CVRP) method. The model was built by considering the number of demands on the destination, ship capacity, and ports service time. Modeling was developed to determine distribution route and schedule that can provide total minimum cost and meet all of the restrictions.

Using Digital Health Technology to Prevent and Treat Diabetes.

This year's article on health information technology (HIT) illustrates the use of digital technology to prevent and treat diabetes by enabling consumer engagement, behavior change, and impact analytics. It provides a snapshot of current thinking about digital technology's capabilities and capacity to deliver personalized interventions at scale. Early results are promising. A growing number of digital programs are clinically proven to improve health and lower the cost of care. And pioneering health-care organizations are offering these programs to members and patients as part of their new models for value-based care. Their success will drive other organizations—payers, providers, and employers—to make similar investments in health. In the modern health-care world, experts agree that “value” will be created by enabling health, not just delivering care. With today's epidemic of diabetes, patients who use digital health technologies can benefit greatly from both short-term health improvements and long-term health self-management. The foundations have been laid with evidence-based programs. Now, more health-care organizations must embrace this population management strategy for health. As adoption increases, the next technology challenge will arise: consumer engagement at scale. This engagement will be digital: content-rich programs filled with social support to activate, educate, and engage consumers. Most of the articles included in this and prior ATTD Yearbook articles address the specifics of digital interventions once the person enrolls. But before enrollment, consumers must engage. And to engage consumers, one must understand their reasons for engaging and their expectations for results. These insights fall into the realm of digital marketing, rather than the domain of clinical programs. Using a multidisciplinary approach, digital engagement will be the next variable to solve in the equation for scalable digital health. Not for a lack of trying, we have been unable to find noteworthy articles presenting best practices for consumer engagement from outreach to enrollment. But the future looks quite bright for the science of marketing digital health interventions. Increasingly, “big data” is providing scientists, innovators, entrepreneurs, educators, health-care providers, and administrators with the insights they need to predict consumer interests and personalize experiences throughout the entire behavior change process—from outreach to outcomes. Over the coming year, we will continue to search the health-care landscape to bring more innovations in digital health and diabetes prevention, from consumer engagement to population impact.

Exploring Cruise Experiences, Satisfaction, and Loyalty: The Case of Aruba as a Small-Island Tourism Economy

ABSTRACTIn light of increasing global competition amongst international cruise destinations; growing demand for cruise tourism; and the lack of empirical studies on the “real” destination experience, satisfaction, and intentions to return and recommend (i.e., cruise destination loyalty), the current study investigates cruise visitor satisfaction, cruise destination experience, and the resulting behavioral intention as it relates to the cruise destination of Aruba, Dutch Caribbean. Because of increased reliance of small island economies on cruise tourism receipts and visitor expenditures, cruise ports throughout the Caribbean are seeking ways to improve the quality of destination services and experiences. Results indicate that cruise visitors are satisfied with their visit to Aruba and that overall destination experience in addition to satisfaction, were found to be significant predictors of cruise visitor loyalty.

Identifying tourist satisfaction in cultural heritage destinations - a factor analysis approach

Understanding tourist satisfaction is one of the major concerns in the area of tourism service providers, stakeholders and government. Destination attribute plays an important role in tourists' evaluation of the attractiveness, image, and satisfaction of a particular destination. Different destinations have different intrinsic attributes. Intrinsic attributes of destinations are different which significantly influence satisfaction. Visitor satisfaction is determined by a combination of perceived value and quality, consumer expectations and actual experience. A visitor's overall satisfaction will influence the likelihood of repeat visitation, extended length of stay, increased expenditure, enhanced yield and word-of-mouth referrals. ConceptualiSing tourist satisfaction based on the destination image is purely individualistic and will vary and may change with many other associated parameters, such as tourist' age, difference between actual and perceived expectations, add-on services, taking part in events, funs and fairs associated to that destination, food and rejuvenation services offered and many such variables. This study tries to identify the most significant factor which influences tourist satisfaction in a cultural heritage destination in the temple city of Madurai. A random sample study with a structured questionnaire was conducted. Results of the study indicate that quiet atmosphere and cultural richness were found to be the most significant factors which attract tourists to this particular destination.

Assessment The Method of Fuzzy Logic to Determine The Quality of Service Expedition in Jabodetabek Area

Search application services that was designed, could be the based on the difficulty to find out, and to select expedition services which have provided. In these case, when someone who wants to send the packages to a particular destination. Each shipper will see the name of courier services, the speed the god arrive at the destination, prices, and customer services. This application is designed with fuzzy logic method that can be based on the selection of criteria, and specific category. The using and fuzzy logic method implementation can to help and ensure the selection of expedition service that based in variable or criteria are price, speed, location, and services. The result of this research will to display of application that was supported with database systems such as expedition services information and location, and then table of price is available.

The Effect of Tourist Relationship Perception on Destination Loyalty at a World Heritage Site in China

This study focuses on domestic tourists at a World Heritage Site located in China and investigates the relationship of three important visitor perceptions (i.e., service fairness, destination image, and service quality) with tourism destination loyalty (i.e., positive word-of-mouth referrals and revisit intentions) through overall destination satisfaction and trust toward destination service providers. The structural equation modeling findings generally support the conceptual model and indicate that service fairness and service quality have a significant and positive impact on overall destination satisfaction and trust toward destination service providers, while destination image has a significant effect on overall destination satisfaction but not on trust toward destination service providers. In addition, the investigated perceptions-loyalty relationships are found to be mediated by overall destination satisfaction, but not necessarily by trust toward destination service providers. The paper includes discussions of the theoretical and managerial implications of the findings.

Destination service quality, affective image and revisit intention: The moderating role of past experience

Abstract This study examines the moderating role of past experience on the relationship between destination service quality, destination affective image and re-visit intention. With Alanya, Turkey, serving as the destination context, the study population comprises of 539 survey responses from foreign tourists. Structural equation modeling was used to analyze the data with the moderating effect of past experience analyzed using multiple group analysis. In light of the study's findings, perceptions related to language, accommodation, hospitality and activity services were found to have a positive and significant effect on the perception of the destination's affective image. Accordingly, destination management organizations (DMOs) are advised to adopt strategies to ensure that quality perceptions of tourists regarding language, accommodation, hospitality and activity services are addressed. In addition, evidence from the study suggests that accommodation-based service-quality perceptions on destination affective image, and destination affective image perceptions on revisit intention, provide a more robust determinant for repeat visitors to the destination than for first-time visitors. The paper closes by arguing that DMOs should therefore pay more attention to accommodation services that may positively affect the destination affective image (DAI) perceptions of repeat tourists.

Легенды Клинского муниципального района как нематериальные туристские ресурсы дестинации

Legends, being the result of collective creative activity of local residents of certain areas in the theory and practice of international tourism have received their well-deserved recognition as intangible tourist resources. From a marketing point of view, the legend is a highly effective tool to increase tourist interest for sites of destinations. Currently creation of legends can be considered one of the most promising and popular areas of content marketing in tourism, which allows not only to induce a primary tourist interest in the destination, but also to get an emotional response from the tourist consumption of services in destination that creates long-term loyalty and increases the likelihood of repeat visits. Thus, the legend is also a tool of the diversity of impressions in tourist tourist-excursion programs. Despite the importance of folk legends and creation of legends in the development and competitiveness of destinations, these elements are rarely used in the formation of thematic tourist routes and the development of conceptual forms of tourism in the Moscow region. The article presents the results of a content analysis of the contents of legends in Klinskiy municipal district related to the origin of settlements, historical facts, entertaining events, etc. Special attention is given to glass craft legends associated with Klin and its surroundings. As scientific and practical recommendations in the article indicated are possible directions for use of folk legends and creation of legends in a complex tourism product promotion in Klinkiy municipal district.

How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations

ABSTRACTIn this study we examine the impact of customer experience (CE) on customer-based brand equity (CBBE) for tourism destinations. Breaking down CE into the constituents of service performance, word-of-mouth(WOM), and advertising, we use a structural equation model to test survey data gathered from Mainland Chinese outbound tourists. We found that destination service performance (DSP) has the most significant impact on destination brand equity, followed by WOM. Advertising does not show a significant effect. This study also confirms the structure of destination brand equity. Based on results, this study offers some managerial insights into the effective building of destination brand equity.

Destination Services and Travel Experience in the Gaming Mecca: the Moderating Role of Gambling as a Travel Purpose Among Chinese Tourists

ABSTRACTDespite a growing body of research on tourist service and experience in casino gambling, there is limited research guiding how destination travel and hospitality services may impact tourist travel experience as well as what the consequences are of such an experience, especially in the increasingly popular gaming destinations. This study explores the linkage between destination services, travel experience, and behavioral outcomes among Chinese tourists visiting Macau, the world gaming capital. The moderating role of gambling as a travel motive is also explored. The findings suggest that travel experience in the gaming Mecca is driven by multiple destination service attributes that go beyond gaming and entertainment facilities. This study presents insights into how destination services might impact travel experience and, in turn, word-of-mouth and revisit intention, depending on whether gambling is the travel purpose. The authors conclude with implications for theory and practice, limitations, and future research directions.

Understanding the Relationship of Service Fairness, Emotions, Trust, and Tourist Behavioral Intentions at a City Destination in China

ABSTRACTThis study presents a cognitive appraisal model that identifies consumption emotions and trust as key mediators in the relationship between perceived service fairness and behavioral intentions (i.e., revisit intentions and word-of-mouth (WOM) referrals). The structural equation modeling (SEM) technique was employed to examine empirically a conceptual tourist behavior model using questionnaires answered by 541 tourists in Xiamen, a “garden city” in China. The findings confirmed the mediating role of emotions and trust, which imply that the travel behavioral intentions formation process is both an emotional experience process and a relationship building process between tourists and the destination service providers. By understanding the relationship and linkages between perceived service fairness and behavioral intentions, city managers, urban tourism managers, and service providers can formulate more effective marketing strategies to strengthen tourists’ loyalty, revisit and WOM referral intentions.

Geospatial Technology for Tourism Management in Aurangabad City-Result

Aurangabad is a historic city located in the heart of Maharashtra. It is rapidly becoming a hot spot for tourist from around the world because of its exotic locations and facilities provide by the government. This paper describes the development of the tourism management and planning by the integration with the Geographic information system (GIS). This study covers tourism destinations which include tourist spots, historical spots, gate, museum, hotel, restaurants ,as well as complementing tourism destination services which include police station and hospital in Aurangabad city and how to the utilization of GIS technology can be used to improved tourism management. Also to model accessibility to these points of interest mentioned above using Geographic information system analytical tool and the function of the tourist industry is more and more emerging as the internet. Geographic coordinates of the location of all tourist spots, historical spots, gate, museum, hotel, restaurants, police station, hospital and various tourist destinations have been picked with their corresponding attributes to build a model using the Google earth/Google Map and KML file techniques. Analyses to aid a decision for management and future planning was carried out using the spatial statistical tools in the GIS application used for this study. A paper to present the tourist object in geospatial context on the interactive map supports planning the tourism and focusing on the analysis decision making and management using Google earth or Google map and KML file technique and finally presenting the result on the internet.

Review the effective processes and mechanism in development of informal settlements in Tabriz metropolis emphasizing on urban boundaries

Informal settlement with its different effects on the cities in general andmetropolis specifically, indicates weaknesses in managerial programs andpolicies in different local, national and transnational level. This has beendefined as a challenge in managerial system of metropolis, influencing itsboundaries in different aspects. Informal settlement usually develops in themarginal parts of metropolis, beyond the urban development boundaries and in aself-driven manner. In this way it influences the standard boundaries ofmetropolis in different aspects. Tabriz metropolis has faced the problem indifferent periods of time, influenced and was influenced by it through itsstructural and performance system. In this paper we study the effective processin development of informal Tabriz metropolis settlements and determine theinteraction of informal settlement in this city. This is ananalytical-descriptive research in which data has been collected from therelative information from field and library studies. Research findings indicatethe fact that Tabriz metropolis, for its conditions and for centralization ofjob opportunities is the first city in the region experiencing informalsettlements. This has resulted in broad immigration from villages to the city,the main reasons of which can be economic poverty, unemployment in the originin one hand and economic and employment opportunities in destination(representing centralization of sources and services in destination). Theprocess has with time influenced by different structures, the spatial elementsof Tabriz metropolis and its urban boundaries.

Does satisfaction with package tours lead to successful vacation experiences?

Abstract Tour operators play a key role in the creation of destination experiences by assembling and distributing package tourism products. This study examines how satisfaction with the components of a package tour affects the success of a vacation experience by analyzing customer satisfaction data (n=38,153) from the largest tour operator in Finland. A principal component analysis identified six dimensions of a package tour, of which a regression model indicated that tour operator's destination services and accommodation services were the key factors in explaining the success of the vacation experience. Pre-tour services and environmental issues were also essential, whereas flight and airport services were the least important. However, these six components explained only 34% of the variance in the success of an experience. Therefore, it is argued that satisfaction with tour operators’ services has only a limited impact on the success of a package tourism experience. This strengthens the idea that hybrid and complex tourism experiences are influenced by various factors and actors, many of which are irrespective of the tour operator.

Tourism Overview: Changing End Markets and Hyper Competition

This overview of tourism research conducted by Capturing the Gains covers cases from Asia (China, Indonesia and India), and Africa (Kenya, South Africa and Uganda). The tourism value chain is outlined and changes in the relative roles of different agencies discussed. The paper analyses the changes in the composition of tourists in these countries and the resultant change in relative importance of national and international tour agencies. Our findings suggest that benefits from the growth of tourism are unevenly distributed, with the oligopolistic nature of the tour agencies and hyper-competition among service providers even resulting in some cases of below-cost provision of destination services. These commercial value chain dynamics have led to precarious employment arrangements. There is a synthesis of the nature of employment in tourism, with a large presence of own-account and other forms of informal employment. Ways of dealing with the oligopolistic buyers’ market are discussed, including branding and organization by destination service providers. Methods of improving the gains of women and other workers are also addressed, such as the role of workers’ organization and state-supported social security measures.