Design Thinking Methodology Research Articles

Desain UI/UX Aplikasi Mobile LMS dengan Metode Design Thinking untuk Efektifitas Pembelajaran Mahasiswa di Perguruan Tinggi

This research seeks to develop the UI/UX of the Mobile Learning Management System (LMS) application by utilizing the Design Thinking methodology to improve the effectiveness of student learning in higher education. Design Thinking is used because of its user-centric methodology, guaranteeing that LMS apps align with the preferences and behaviors of students who are increasingly relying on mobile devices in their daily routines. Application development goes through the stages of Empathize, Define, Ideate, Prototype, and Test, with validation carried out using the System Usability Scale (SUS) approach. The assessment involved five students from various academic fields who are proficient in desktop-based Learning Management Systems (LMS). The test results showed a SUS score of 78, categorized as "Good" and close to "Very Good". This score signifies the program's excellent usability, easy navigation, and functions that encourage learning flexibility, including content access, assignment submission, and discussion forums. This study shows that the mobile Learning Management System created using the Design Thinking methodology significantly increases student access to lecture materials and encourages the efficacy of learning in higher education. Suggestions for improvements include conducting assessments with a wider group of participants and implementing design iterations to refine features based on user feedback.

Fast-track health technology assessment for in vitro diagnostics—a design thinking case study

The evolution of diagnostic technologies, combined with the urgent need for efficient healthcare delivery in challenging public health contexts, calls for agile and empathetic innovation. This is particularly relevant in...

Role of Design Thinking and Customer Engagement in Product Development

This study focuses on role of design thinking in product development in automotive industry. It explores the implementation and effectiveness of design thinking methodologies within the automotive industry, focusing on insights gathered from telephonic interviews with experienced professionals from leading companies such as Toyota, Bosch, and Volvo. The findings reveal a positive trend in the familiarity and application of design thinking principles among respondents, with 39% expressing they are very familiar with its concepts. However, the integration of design thinking into product development processes varies, with only 12% indicating full integration. A significant portion (26%) reported minimal application, highlighting challenges such as organizational resistance, a lack of training, resource constraints, and scepticism regarding its effectiveness. Despite these barriers, a strong consensus emerged regarding the role of design thinking in fostering innovation, with 88% of respondents rating its effectiveness as either effective or very effective. Additionally, 89% agreed that design thinking is an essential creative problem-solving tool applicable in most situations. These results underscore the potential of design thinking to enhance organizational success in the automotive sector, while also emphasizing the need for targeted strategies, including education, incremental integration, and leadership support, to overcome existing challenges and maximize its benefits. The study contributes to the growing body of literature on customer engagement and innovation by highlighting the multifaceted nature and significant impact of design thinking in product development.

The Implementation of Enterprise Resource Planning During the Product Design Process Through the Process of Design Thinking

The implementation of Enterprise Resource Planning (ERP) systems in the product design phase plays a crucial role in modern industries. The product design phase with the design thinking approach produces an innovative product that meets user requirements. The product design process, which begins with capturing user requirements and culminating in a thorough specification of a finished product, requires extensive data and expertise. Iterative product design processes contribute to the complexity of the data that must be managed within an organization. This study involved the implementation of an Enterprise Resource Planning (ERP) software named Odoo within the product design process using a design thinking methodology. By examining the student practicum activities in automotive design, starting from the user survey phase and going all the way to the component design details, a comprehensive ERP system was developed. This system is capable of seamlessly integrating all the data throughout the entire process. Based on the outcomes of testing and assessment, it can be concluded that the modules in Odoo software can be effectively integrated into the product design process. Effective processes in integrating ERP into product design phases can improve production quality and efficiency as well as facilitate greater flexibility and innovation. Implementing ERP throughout the product design phase results in a seamless flow of information, enhanced inventory control, and overall productivity enhancement. This ultimately leads to operational efficiency, competitive advantage, and high user satisfaction in the industry.

Sistema para la gestión de incidencias de cómputo en una universidad pública

Nowadays, computer incident management is a manual process in several organizations, which can negatively affect the provided user attention. Public organizations have a more challenging situation as they usually need a budget for technical equipment and specialized staff to provide incident management services. This paper addresses the incident management service challenge in a public university in Mexico through a system that supports the computer incident management service reported to technical support by administrative personnel. We used the Design Thinking methodology to design a help desk system, which empathizes with the need to have end users involved in the design process from the initial phase. We evaluated the possible technology acceptance of the system through the Technology Acceptance Model (TAM), obtaining promising results regarding ease of use (6.67/7.0) and perceived usefulness (6.42/7.0). The evaluation results show that our help desk system is a potential tool for improving the computer incident management process in the public university, contributing to a more transparent and efficient service.

Crisis Translation Maturity Model for Better Multilingual Crisis Communication

Accurate, timely, and trusted communication in appropriate languages and cultural frames and through appropriate channels is vital to achieving principles of equity and inclusivity in crisis settings. However, organizations engaging in multilingual and multicultural crisis communication can struggle to know how to achieve such communication and assess their communicative capacities. Maturity models are well-established instruments to understand, review, and assess the processes and practices within organizations. This article discusses the development of a crisis translation maturity model to assist organizations to evaluate and improve their multilingual crisis communication efforts. The model presented here builds on a previously published iteration. This second iteration aimed to refine the model and was co-designed with stakeholders from 11 relevant organizations across two design workshops using a multiagency design-thinking methodology. Design thinking was chosen for this research because it is a collaborative approach to problem solving that prioritizes creativity and innovation, user-centeredness and involvement, iteration and experimentation, and interdisciplinary collaboration. This approach allowed us to co-design with stakeholders a model that considers crisis translation capabilities along 17 evaluative categories, with each category described across five maturity levels: ad hoc, repeatable, defined, managed, and optimizing. The categories are all defined in detail and the corresponding maturity levels are explained in a way that permits members of an organization to evaluate their current crisis translation capabilities and discern the changes that would be required to improve their level of crisis translation maturity. The objective of the research described in this article is to present a version of a crisis translation maturity model that will now be field-tested, customized, and refined. We plan to conduct further tests with stakeholders in authentic settings to produce improved versions of the model going forward.

The Design of a Rotating Modular Upper Limb Prosthetic Wrist Unit

This design study investigates a Prosthetic Wrist Unit for upper limb amputations using the Design Thinking methodology. It covers Problem Definition, Information Gathering, Concept Generation and Evaluation, Product Architecture, Configuration Design, Parametric Design, Detail Design, and Production. The study aims to create a small prosthetic wrist unit (50 mm diameter, 50 mm length, less than 125 gr), provides 360° rotation, connects easily with prosthetic hands, enables electric and data transfer, and is controllable via EMG sensors. This research contributes to prosthetic product design, enhancing the quality of life for amputees.

Using Collective Intelligence to Develop Design Requirements for a Complex Intervention for Advance Care Planning in the Community.

Engaging people in advance care planning is a challenging systemic problem that requires a social innovation approach and a conceptual framework to guide behavioural and social change efforts. To identify stakeholders' perspectives on barriers to advance care planning engagement, options for overcoming these barriers, and user needs. The findings will inform the design of a health behaviour change intervention for engaging older adults (50+) in advance care planning. To advance co-production and intervention design goals, the study used collective intelligence and scenario-based design methods. Following a systematic stakeholder analysis, 22 participants were recruited to three online collective intelligence sessions. The socioecological perspective informed framing of integrated findings and specifying factors at the individual, interpersonal, service, and system levels. Identified barriers (n = 109) were grouped into seven categories: (i) Psychological, (ii) Advance Care Planning Literacy, (iii) Interpersonal and Interprofessional, (iv) Service-Related, (v) Resources and Supports, (vi) Advance Care Planning Process and Methods, (vii) Cultural and Societal. Stakeholders generated 222 options for overcoming these barriers and specified 230 service user needs. The need to change perceptions of advance care planning, increase psychological readiness, and target advance care planning literacy was highlighted (individual-level). Timely, focused, and meaningful interaction between the key ACP actors must be facilitated using creative strategies (interpersonal-level). Need- and value-based services, including high quality resources, support systems, and infrastructure, should be co-designed (service-level). Cultural and societal transformation is required (system-level). Findings integration offered insight into the complexity of the design context and problem situation and identified directions for context-specific advance care planning intervention development. The use of design thinking methodologies is recommended for the next phase of complex intervention development. The study presents a roadmap of actions required from policy-makers, practitioners, and researchers to ensure the design of adequate advance care planning interventions. Quality of reporting was assured by adherence to Consolidated Criteria for Reporting Qualitative Research (COREQ) guidelines (International Journal for Quality in Health Care, 19, 2007, 349). Patient and public representatives participated in the collective intelligence sessions. Members of the All Ireland Institute of Hospice and Palliative Care Voices4Care facilitated that process. Findings from the first CI session (involving patients and caregivers) informed the content, format, and methods used in subsequent CI sessions.

Re-designing the experience of transition into nursing homes: A Singapore study.

Transition of senior adults from community into nursing homes (NH) is a challenging event for both the senior adults and their family. Even with the introduction of new service models, studies continued to advocate that the navigation of services should remain simple and streamlined. In relation to the 'wicked problem' that persist, design thinking methodology and tools can be adopted to address the unacceptably huge gap between the services that NH operators aim to deliver and the actual service that is delivered. The study aims to understand the experience of senior adults transitioning into NH from the design thinking approach. A phenomenological research design was used with 10 senior adults recruited. The protocol consisted of three 8-h sessions, in-depth observations of the participants in an NH environment and a 45-min semi-structured interview with the participants to understand their experience of transition into a NH. Four distinct phases were unravelled to illustrate the transition process. Four personas were also created to represent the types of senior adults who are likely to transition into a NH. Main factors that influence the experience of transition include (1) emotions of the senior adults, (2) support provided during the transition, and (3) frequency of visitation by others. The study validated the complexity of transition into a NH. Using the design thinking methodology and tools, such as interviewing with empathy and the creation of personas, findings can be used to develop a service model that addresses the challenges of seniors' transition into a NH.

A Culturally Sensitive Mobile App (DiaFriend) to Improve Self-Care in Patients With Type 2 Diabetes: Development Study.

Mobile apps designed with cultural sensitivity have demonstrated higher user acceptability and greater effectiveness in enhancing self-care skills. However, a significant gap exists in developing such apps for specific populations, such as Portuguese Americans living in southern Massachusetts, home to the second-largest Portuguese community in the United States. This group possesses unique cultural traditions, particularly in dietary practices, including a tendency toward high carbohydrate intake. Tailoring diabetes self-care apps to address these specific cultural requirements could substantially improve diabetes management within this population. The aim of this app development project was to develop a prototype diabetes management app for Portuguese Americans with type 2 diabetes mellitus using the design thinking methodology, incorporating user-centered design principles and cultural sensitivity. This paper describes the phase-2 results, focusing on app design and development. Phase 2 of this app development project adhered to the design thinking methodology delineated by the Hasso Plattner Institute of Design at Stanford University, focusing on 2 critical steps: ideation and prototyping. This phase started in March 2022 and continued until April 2024. The project was driven by a multidisciplinary team consisting of 2 nurse educators; an app development specialist; and 2 graduate research assistants from the university's Computer and Information Sciences Department, both well-versed in mobile app development. Data collected during phase 1, which will be published separately, informed the app design and development process. The prototype of the DiaFriend app (version 1) was designed and developed. The app comprises five features: (1) blood glucose monitoring, (2) weight tracking, (3) carbohydrate tracking, (4) exercise log, and (5) medication reminder. The carbohydrate tracking feature was explicitly tailored to correspond to Portuguese food culture. This paper presents the front-end interface flowchart, demonstrating how the user navigates through each screen. It also discusses the challenges faced during the backend development, such as data not being able to be stored and retrieved. The DiaFriend app (version 1) distinguishes itself from conventional diabetes self-care apps through its emphasis on cultural sensitivity. The development of this app underscores the importance of cultural considerations in health informatics. It establishes a foundation for future research in developing and evaluating culturally sensitive mobile health apps. The adaptation of such technologies has the potential to enhance self-care practices among Portuguese Americans with type 2 diabetes mellitus, with improved glycated hemoglobin levels as a potential outcome. The last step of the design thinking methodology, testing the app, will be conducted in phase 3 and the results will be published elsewhere.

Mobile Application Development for Prepaid Water Meter Based on LC Sensor

This study presents a novel low-cost and low-power prepaid water meter system that combines tokenization and LC sensors to monitor water consumption accurately with mobile application via Bluetooth Low Energy (BLE) connectivity compared to conventional meters. Water meters play a vital role in monitoring water usage in Indonesia. Postpaid billing methods that rely on manual data recording are a source of concern due to potential inaccuracies caused by human error. This study presents the development of a prepaid water meter system that integrates LC sensors, BLE connectivity, a tokenization mechanism, and a mobile application to address this issue. The system offers a cost-effective solution by utilizing BLE + Global System for Mobile (GSM) from the user’s mobile phone. Using the design thinking methodology, the mobile application for the prepaid water meter achieved a usability testing score of 80. The load testing results for the back-end server, conducted with a sample size of 515 users, revealed a back-end latency of 1.973 milliseconds and an error rate of 8.74%. Furthermore, the LC sensors integrated into the PWM device showed an average error rate of 1.33%. The power consumption during each work cycle was measured at 129 mA and each battery is expected to last six years. Overall, with simple LC sensors, this system can precisely measure water usage.

Reflecting on Current State and Future Research of Empathy Assessment and Development within the Game- Based Learning Community

There are decades of growing interest in social-emotional learning (Muravevskaia, 2023; Hoffman, 2009). According to the founders of the SEL concept, Cherniss, Goleman, et al. (2006), SEL is “the process of acquiring a set of social and emotional skills—self-awareness, self-management, social awareness, relationship skills, and responsible decision-making within the context of a safe, supportive environment.” One of the most popular SEL frameworks is CASEL (2003), which includes five aspects: self-awareness, social awareness, self-management, decision-making skills, and relationship skills. The social awareness aspect includes competencies related to empathy: (taking others’ perspectives, demonstrating empathy, and showing concern for the feelings of others). Empathy is widely used and mentioned in SEL and other literature across the research fields of game-based learning, design research, social psychology, neuroscience, affective computing, artificial intelligence, educational technologies, and others. Design thinking methodology and user experience research claim empathy is the first step in user research and developing multiple tools and measures (Dorst, 2011; Wright, 2008). Virtual reality is suggested as an “empathy machine” and promoted as a good tool for empathy development (Ventura, 2020). Affective computing works on modeling and measuring empathy in artificial agents to create systems that would scaffold the learning experience using SEL components (Gebhard, 2021). Empathy games are emerging as a new separate sub-domain (Muravevskaia,2023). Such situation multiplies many different definitions, methodologies, and measures for empathy. Such an active and divided interest in empathy across different domains can cause potential research confusion and challenges for educational technology and game-based research communities. We invite the GBL Research community to gather together as an interdisciplinary community to be able to discuss what empathy means for our community, how we define it and which methods use, which role it plays in the GBL, and which emerging future research in this area we envision together.

Коммуникационные стратегии для междисциплинарных команд с использованием дизайн-мышления и персонализированного обучения на основе компьютерных технологий в высших учебных заведениях

The paper discusses how Design Thinking and Technology-Enhanced Learning can support multidisciplinary teams in Higher Education working on creative projects. In particular, it proposes the integration of Design Thinking and AI-driven technologies into educational methodology to improve communication, engagement, personalized learning, and interactivity of students. The results of this approach are to address the challenges of Higher Education consisting in students’ assessment of the learning process, developing their creativity, critical thinking, and problem-solving skills. This educational project is designed in collaboration with the Department of Industrial Design and the Learning Mall at Xi’an Jiaotong-Liverpool University. The methodology includes a literature review on Design Thinking and analysis of surveys from the Design School students at Xi’an Jiaotong-Liverpool University and the AI assistants. Dynamic tools such as Articulate Rise 360 and AI have made it possible to visualize concepts and create interactive content for learners. The results include two educational prototypes that introduce a new thinking model to Design Thinking methodology and share experiments with interactive technological features. Applying this approach, teachers can create an environment conducive to the development of skills needed in the 21st century.

디자인 씽킹을 활용한 주민참여 지역재생 사업 사례 조사 - 부여군 사례를 중심으로

This study aims to revitalize local commercial districts amidst the challenges of the COVID era by applying the design thinking methodology to develop a regeneration strategy for “Wonjo Food Alley” in Buyeo County. The research was conducted based on workshops involving merchants, local residents, and experts, utilizing the KJ method for idea categorization and analysis to derive a strategy for community regeneration using the cultural assets of the area. In this process, the use of design thinking played a crucial role in deeply understanding the unique requirements of the region and facilitating community participation. The results demonstrate that design thinking is an effective approach for revitalizing local economies, proving its utility and effectiveness. This underscores the importance of a participatory approach through design thinking in the development of strategies for commercial district revitalization, and it is hoped that this research will provide practical guidelines for addressing similar problems in the future.

Innovating Statistics Education: The Design of a Novel App Using Design Thinking

Statistical education at university level faces significant challenges, particularly with the rapid advancements in technology and evolving teaching methods. Updating teaching methodologies for statistics in higher education is essential. Information technologies can greatly enhance the learning of statistical content, but many existing platforms are not well-suited for university contexts, either due to language barriers or how the content is presented (often confusing, with limited explanations or lacking context). It is crucial to have a student-centered platform that addresses these issues, ensuring an effective and efficient learning experience. This study introduces “EstApp”, an innovative mobile application prototype designed for teaching and learning descriptive statistics in university courses. The application was developed using the Design Thinking methodology, which emphasizes user experience and focuses on the needs of the end users. The design process involved stages of empathizing, defining, ideating, prototyping, and testing, culminating in validation through user tests with university students and professors. This study concludes that EstApp’s functionalities enhance understanding of (1) statistical models through interactive graphs and data visualizers; (2) probability concepts via a probability calculator; and (3) descriptive statistics through real-time data generation and visualizers.

Perancangan UI/UX Aplikasi E-learning Kampus Universitas Stikubank Dengan Menggunakan Metode Design Thinking

Stikubank University, located in Semarang, has implemented an E-learning application. However, there have been several user complaints regarding its UI (User Interface) and UX (User Experience). Consequently, this issue has been chosen as the subject of research. The research primarily focuses on redesigning the UI and UX using the Design Thinking methodology, which encompasses the stages of Empathize, Define, Ideate, Prototype, and Test. Data collection was conducted through interviews with a total of 6 participants, comprising 4 students and 2 lecturers. The objective of the research is to determine how appealing and user-friendly the current E-learning application at Stikubank University is. For the testing phase, the researcher utilized the System Usability Scale (SUS) to evaluate the usability of the prototype. The testing results using the SUS get a score of 75.75, which the 'good' category (grade B).

Gamified Exercise for the Appropriation of Concepts in Occupational Health and Safety

This article presents an innovative educational tool called "Risks Career Game" designed to improve education in occupational health and safety in educational settings. The game focuses on recreating real workplace situations to reaffirm concepts and knowledge related to applicable regulations in occupational health and safety. The tool was developed using design thinking methodology and is structured into an initial stage of explaining the activity's mechanics, followed by a gameplay stage where students must identify and solve problems related to occupational health and safety. The Risks Career Game is presented as an innovative solution to address deficiencies in the teaching and learning process of occupational health and safety, and is considered to have the potential to revolutionize the way this subject is taught and learned. The tool is adaptable to virtual and face-to-face environments and is useful for subjects such as industrial engineering, human talent, and occupational health.

A user-centred future for agricultural digital innovation: demonstrating the value of design thinking in an animal health context

ABSTRACT Purpose Much of the literature investigating farmer engagement with digital technology has focused on farmer-centred adoption factors. However, more recent research has called for new user-centred approaches to technology design to promote more responsive development and ultimately more successful uptake. Methodology Responding to these calls, this study draws on Stanford’s design thinking framework and principles to design a digital innovation for use in an animal health context. Findings The study details how a co-design workshop was used to incorporate end-user needs, values, and requirements for a digital animal health innovation. Additionally, it outlines how co-design approaches can be useful to identify and address innovation design issues early on in the design process. Practical implications This study highlights the importance of end-user engagement for the design, development, and implementation of digital innovations for the agricultural sector and the importance this has for successful technology development and user uptake. Theoretical implications This study contributes to the literature on innovation development for agriculture and to the theory on farmer engagement. Originality/value This study is one of few that applies co-design and design thinking methodologies to the creation of a digital animal health diagnostic tool.

Penerapan Metode Design Thinking untuk Perancangan UI/UX Website MARQETIQ

In the rapidly evolving digital era, the digital marketing service industry in Indonesia faces the challenge of providing more effective and relevant solutions amid intense competition. This research utilizes the Design Thinking methodology to develop the UI/UX of the MARQETIQ website, aiming to enhance user experience by offering digital marketing services tailored to clients' specific needs. Through the five stages of Design Thinking: Empathize, Define, Ideate, Prototype, and Test. The researchers gained deep insights into user needs, formulated key problems, and created and tested innovative design solutions. The research findings indicate that this approach successfully resulted in a more intuitive and responsive website, facilitated the ordering process, and improved client satisfaction and loyalty. These findings demonstrate that applying the Design Thinking approach can significantly enhance user experience and the relevance of services in a digital marketing platform..

Penerapan Model Design Thinking Pada Perancangan Aplikasi Informasi Desa Wisata Kabupaten Bantul

Tourism actors in the current technological era have implemented information systems. With the rapid growth of tourist villages in Bantul Regency, there is a need for promotion and digital information delivery media. However, in developing digital media it is also necessary to pay attention to aspects of the users who are the target market. The design of the application called sidewi mobile (mobile tourist village information system) is based on user experience and needs, using the Design Thinking methodology which has five stages as follows: Empathize, Define, Ideate, Prototype, and Test. The design of the Sidewi mobile application was created using FIGMA software. This research has direct benefits, namely that it can be used as a benchmark for design needs before the development process. The results of the design are then tested using the usability testing method. Using a user friendly design approach and conducting testing using usability testing with the results of five users being able to complete the testing proves that when it was created using user experience there were no significant difficulties when used and it covered all needs.