Design Of Knowledge Management System Research Articles

A Framework Design of Web-based Knowledge Management System with NoSQL Database

In today's dynamic and information-rich environment, effective knowledge management has emerged as a critical determinant for organizations seeking to take advantage of intellectual resources. Nevertheless, it is unrealistic to expect experts who lack a background in Information and Communications Technology (ICT) to possess an advanced level of technological proficiency or linguistic analytical skills. This study provides a comprehensive framework targeted at developing a Web-based Knowledge Management System (WKMS) coupled with chatbot application that is precisely tuned to meet the complex challenges of organizing, disseminating, and utilizing knowledge related to agriculture sector. This paper elaborates on a framework from both functional and technical perspectives, including the identification of knowledge origins, the establishment of mechanisms for capturing and sharing knowledge, and the facilitation of collaborative knowledge generation. This study employing a methodological approach and adopts a three-tier architecture for framework construction, coupled with text processing for data preparation. The findings emphasize that a successful WKMS should prioritize not only technology infrastructure but also strategies for building a culture favorable to information exchange. This paradigm lays the groundwork for enhanced discovery, innovation, and decision-making in a variety of professional fields by fusing theoretical insights and pragmatic considerations.

RE-DESIGN APLIKASI KNOWLEDGE MANAGEMENT SYSTEM BERBASIS SITUS WEB PADA ASOSIASI DOSEN INTEGRATOR DESA DENGAN DESIGN THINKING

One of the administrative services commonly carried out by lecturer associations is the announcement of scientific collaboration activities between members. At the Association of Village Integrator Lecturers (ADIDES), until now, the process for submitting scientific collaboration activities between members is still done manually. This manual approach, although effective, requires more time because it involves manual confirmation and input by the website administrator for each announcement of scientific collaboration activities. Therefore, in the latest Community Service (PKM) activity, a website-based Knowledge Management System (KMS) application was designed, allowing each association member to add activities and collaborate independently. It is hoped that this website-based KMS application can become a means of communication and information dissemination between association members and the general public who are interested in the scientific collaboration programs offered by ADIDES. This website-based KMS ADIDES redesign uses a design thinking framework. The design thinking method includes five stages, namely empathize, define, generate ideas, create a prototype, and test. The use of a design thinking framework is expected to produce designs that are superior to previous sites. The results of the SUS (System Usability Scale) test on the KMS design based on the ADIDES website show that the design is well received by users and can be used more widely.

Application of Rapid Application Development Method in Designing Knowledge Management System to Improve Employee Knowledge and Performance at Ministry of Agriculture

This research aims to design and build a knowledge management system that can accommodate, manage, and disseminate knowledge to increase employee knowledge. In this research, data collection was obtained in three ways, including observation, interviews, a literature study, and a study of similar literature. The author uses the building block knowledge management method, unified modeling language (UML), to design a web-based system with a user interface that is quite easy to use. In this research, the author uses an object-oriented system development method, namely rapid application development (RAD), which uses unified modeling language tools to describe use case diagrams. Based on the research results, it was found that the KMS was built on a web basis using the RAD (rapid application development) approach and UML (unified modeling language) notation for system analysis design and PHP and MySQL for coding and databases. Before the existence of KMS, searching for documents could take 10 minutes, whereas after the KMS application, users only need five minutes to search for stored documents, resulting in a time efficiency of nine minutes. This system also helps employees communicate with each other anytime and anywhere by creating new discussion topics. Apart from fostering a culture of knowledge sharing, discussion forums in this system can be used as a place for employees to collaborate and find solutions.

Proposed Knowledge Management Strategy by Leveraging Current Technology to Increase Productivity Operation in PT. Trimata Benua

As coal industries is still attractive in the world, and a significant contributor for energy production which account approximately 37% for electricity generation. This type of fossil fuel is still being used by many countries despite it negative side effect to environment for example a greenhouse gas emission. Coal attractiveness is due to the fact that it is cheaper compared to other fossil fuel, resulting coal industries is still growing and predicted for many years to come. In Asia Pacific there are many countries dubbed as largest producers of coal, with China, India, and Indonesia being on the top three countries in Asia Pacific. With expected growth of 3.5% on yearly basis this makes Asia Pacific a significant contributor of the worlds coal industry. With that as well Asia Pacific contributes around 52% of the worlds carbon emissions in year 2020. Indonesia as the third largest coal producers, have approximately 8.9% growth in 2021. With projected coal production of 2.6% Year on Year. PT. Trimata Benua is one of the key players in Indonesia’s coal production. However, the company experience lack of productivity in operations, causing their production target missed. Is the absence of knowledge management system in the company causing that issue to arise. With that the company need to roll out and plan effective and structured knowledge management system to address their business issue. This research is based on three research questions. First one what is the best fit knowledge management strategy, second is to identify issues in operations, and the last one is to have suggestion for the company on the implementation plan based on their needs. This research will answer those research questions by referencing to the knowledge management theories on the People, Process, and Technology (PPT) as well as adopting Nonaka’s SECI model in knowledge transformation cycle and Jann model knowledge management framework (Jann). Since this research is the first stage of implementing knowledge management system, it will be a qualitative method used with data collection gathered through interviews. Data will be analyse using thematic analysis. There are several issues identified in relation of People, Process, and Technology. Ranging of the lack of professionalism, incomplete SOP, awareness and training program, and the minimum technology that is supporting operation team causing the inability of easy access to knowledge. By applying and utilize PPT, SECI, and as well as Jann framework, author manage to compile and design knowledge management system that is best fit for the company. Identifying the challenges, addressing capability gaps on the organization as well as identification of organization critical knowledge to achieve the objectives of implementation. This will be compiled into a plan in designing knowledge management system. With the implementation of the system, it will result enhancement for operation team to increase their productivity, enhance decision-making process that will benefit the company in the future and raised their competitiveness with their competitors. The implementation plan will begin in February 2024, and it will cover three enablers of KM people, process, and technology. Strengthen the implementation the organization will also create KM steering committee that will oversee, review, and manages the initiatives. The committee will also do the evaluation on the system in making sure that it is stay updated, measuring the impact, and identify necessary changes.

Analysis and Design of a Knowledge Management System Using the Fernandez Method in the IT Operation Center Unit (Case Study: PT Citilink Indonesia)

The effect of improving business quality on companies is influenced by developments in technology and information. Utilization of Knowledge Management System (KMS) is one of the efforts to improve the quality of the company's business. In a company, the role of knowledge management is very important so that the company can grow rapidly. For the application of good organizational knowledge requires a planned and systematic knowledge management. The benefits derived from implementing knowledge management in companies are that it can improve service to customers, increase efficiency in processes and work methods, increase the number of services or products and save costs and time. The study of this matter, the IT Operation Center (ITOC) unit has difficulties in terms of sharing knowledge in the company, therefore a study is needed entitled "Analysis of Knowledge Management System Design Using the Fernandez Method in the IT Operation Center Unit (Case Study: PT Citilink Indonesia)” then the application of this Knowledge Management System can provide convenience for employees who have some problems related to IT operations.

Knowledge Management System for Handcrafted Reog Ponorogo Products

Reog is one of the distinctive cultural practices of Ponorogo. Typically, this art is performed in an open space with many entertainers. Reog Ponorogo enthusiasts will primarily purchase trinkets and handicrafts. Numerous artisans in Reog Ponorogo are members of Micro, Small, and Medium-Sized Enterprises (MSMEs). However, because of the global Covid-19 pandemic, Reog Ponorogo artisans have encountered numerous challenges, beginning with the procurement of raw materials, and continuing through the production process and marketing. This even put them out of business with the Reog artisans. A knowledge Management System (KMS) is one of the technologies that can be utilized to surmount the problem under these conditions. Knowledge Management System (KMS) is a centralized database utilized to organize, store, and disseminate organizational knowledge with employees and customers. In this study, the KMS was developed to assist MSME actors in acquiring information and knowledge concerning MSME Products in Reog Ponorogo Handicrafts. Currently, information about Reog Ponorogo is widely available in print and digital media, but it is not governed by a comprehensive information management system. Therefore, building KMS for Reog Ponorogo Handicraft MSMEs is still necessary. In this research, a modified variant of the Knowledge Management System Life Cycle (KMSLC) was used to develop the KMS. This research was conducted in multiple phases, including infrastructure evaluation, team formation, knowledge capture, and KMS design. This study contributes to the creation of a knowledge management system for MSME Reog Ponorogo artisans based on the life cycle of knowledge management systems. This study's findings serve as the basis for the Reog Ponorogo craft knowledge management system. Further research can concentrate on developing the Reog Ponorogo UMKM KMS on Android and iOS mobile phones, enhancing the KMS user interface, and granting both experts and UMKM administrative access to the KMS.

The Evolution of Information and Communication Technologies: Towards uses oriented collaborative practices

In all sectors of activity, knowledge is the most important strategic lever in the organizations’ management. The informational practices induced by Web technologies and data exploitation are accompanied by a paradigm that disrupts the process of sharing and communicating information in organization. Knowledge generated by human and social activities broadens the scope of knowledge management systems. New forms of technologies are changing system’s design approaches. It is on these evolving aspects of Information and Communication Technologies (ICT) that we will highlight the different challenges faced by organizations. In reviewing the literature on ICTs, several researches work highlight the importance of digital revolutions in the development of IS in general, and in particular Knowledge Management (KM) systems. In order to understand the evolution of KM Systems, we carry out the postulate that different angles of view have a positive correlation with our research perimeter: We identify that collaborative practices and decision-making approach are positively related to Knowledge Management systems’ design. The conceptual model links our hypothesis with the concept of knowledge management systems. We develop a conceptual model according to a review of literature in information science. Research finding can be used for designing Knowledge Management systems. Several actors can benefit from the repercussions on a pragmatic level. System designers can identify modern developments to provide more pragmatic applications. Decision-makers can identify how to harness Knowledge Management systems and also identify good practices in terms of collaborative approaches and decision-making processes.

Supporting collaboration and knowledge sharing in building SLEs for ageing well: Using cognitive mapping in KMS design

ABSTRACT This article seeks to contribute to the existing body of knowledge management systems (KMS) literature by using cognitive mapping and demonstrating its usefulness in terms of context analysis for identifying the knowledge needs of multiple stakeholders and the appropriate characteristics of a KMS technology solution. Empirical data were collected through two case studies conducted in Finland and Estonia that used knowledge panel meetings to bring together knowledgeable experts who represented quadruple helix (QH) regional innovation actors involved in building smart living environments for ageing well (SLEaws). Adopting a multi-criteria approach in both case studies, cognitive mapping as an important instrument of the strategic options development and analysis (SODA) methodology was used during the panel meetings of both cases to facilitate the decision making of the experts in developing an integrated framework or tool that can support KMS design.

Implementing a European KM Approach in a Brazilian Innovation Institute on a Remote Basis

This case study paper outlines the approach and experiences gained in a KM project conducted between two continents on a completely remote basis – due to the pandemic in 2021. The project scope comprises the systematic initiation, design and implementation of a comprehensive knowledge management system at an innovation institute in Rio de Janeiro, Brazil. The practical business process-oriented KM (BPO-KM) methodology of the Berlin-based Competence Center Knowledge Management at Fraunhofer IPK, was used to define KM goals, to analyze strengths and gaps in knowledge handling and to set up customized KM action programs.
 Starting with the examination of the institute’s business strategy, the overall KM goals were derived together with the institute’s top management and KM core team. According to the holistic KM approach on the levels “People, Organization, Technology”, an online survey (“KM Fitness Check”) was conducted with over 100 respondents. The survey results were discussed in an online kick-off workshop in order to prioritize the main strategic and operational KM challenges.
 In online breakout sessions with different working groups, using collaborative online tools, the knowledge flows inside the institute’s value adding core processes were analyzed in depth (“KM Process Profiles”). In parallel, the KM core team was supported to develop a map of the institute’s crucial knowledge to serve as a common taxonomy for the research groups and administrative functions involved in the KM project, such as HR, IT and project management office.
 After this initial analysis phase, suitable solutions for the main KM challenges were designed and transformed into three main action programs to start the actual implementation of the institute’s KM system. In a preliminary evaluation, a systemic controlling logic was defined to keep track on results, benefits and impacts of the KM actions regarding the institute’s business strategy.
 Major learnings, discussed in this paper, include the following findings: a) accompanying change management and communication from the beginning is key to keep motivation high, b) connecting KM to other organizational functions is crucial to anchor KM in the organization, c) remote and online project collaboration bears advantages and drawbacks.

Validating and documenting a new knowledge management system philosophy: a case based on the ISO 30401:2018-KMS standard

ABSTRACT The integration of knowledge management (KM) and KM systems (KMS) within the ISO 9001:2015 and 30,401:2018 standards, adds further legitimacy to KMS research, design, and applications. By allowing to prioritise one’s KMS approach of choice, the standards are offering a common language to present an organisation’s KMS comprehensively and consistently for auditing and accreditation but foremost for effectively informing and involving their stakeholders. This article tests these abilities by applying the criteria to an alternative decentralised KM concept and system-under-development. By focussing on personalisation, mobility, generativity, and entropy reduction, the approach differs considerably from conventional KMS wisdom, and is presented as a case to investigate if the ISO 30401:2018 standard’s scope can accommodate the novel affordances. As a first case study of this kind, the adopted process and positive outcomes may assist KMs developers and KM practitioners as well as researchers in realising and assessing their own projects.

ANALISIS DAN PERANCANGAN KNOWLEDGE MANAGEMENT SYSTEM UNTUK MENINGKATKAN KINERJA PEGAWAI PADA BADAN NARKOTIKA NASIONAL KOTA TANGERANG SELATAN BERBASIS WEBSITE

Technology is growing nowadays, so organizations must keep up with existing technological developments. The National Narcotics Agency for South Tangerang City (BNN South Tangerang City) manages Knowledge, an organizational asset; a Knowledge Management System is needed. This research aims to produce a Knowledge Management System design that employees can use to document and share Knowledge. Data collection methods used are observation, interviews, and literature study. The system development method used is Rapid Application Development (RAD) and uses Unified Modeling Language (UML) as a tool for describing and designing the system. This research results in a Knowledge Management System that can help employees acquire Knowledge effectively and efficiently. Keywords: Knowledge Management, RAD, System, UML, Website

Fraud Risk Assessment: A Story Based Approach Outperforms the Checklist

SUMMARYBierstaker, Hanes-Downey, Rose, and Thibodeau (2018) investigate whether using a fraud story (a one-page summary of the key facts in an SEC AAER written as a narrative) as compared to a traditional checklist improves fraud risk assessments in two separate experiments. This article summarizes their findings and discusses practical implications and actionable suggestions for audit practitioners. Specifically, the summary focuses on the capacity of fraud stories to help novice auditors develop knowledge structures that closely resemble the knowledge structures of experts and ultimately to improve experienced auditors' risk assessments. Importantly, one Big 4 firm that participated in this research has adopted new and innovative fraud training methods based upon the results of this study. This article discusses these training implications, along with the potential for stories to help auditors improve their fraud-related judgments and additional considerations for the design of decision aids and knowledge management systems.

Perception of Knowledge Management among Academic Libraries Employee' in Western Province Universities, Saudi Arabia

The current study aimed to find out the perception of academic libraries employee' in Western province Universities, Saudi Arabia about Knowledge Management and its integration into their job in the library practices. The study conducted over survey by using an electronic survey. A well-structured open-ended and closed questionnaire distributed into 42 academic libraries employee'. The results of the study show that academic libraries employee' attitudes about Knowledge management diverse and their perceptive of Knowledge management concepts also varied from person to person. The majority of them were of the view that Knowledge management delivers huge opportunities for academic libraries employee'. The study shows an overview of the perception of knowledge management among academic libraries employee', and approved that knowledge management skills should pass on among academic libraries employee', so that they can expand their understanding, adjust their long-lived plans, and to administrate a rounded way to design of knowledge management system and libraries field practices. Keywords: Knowledge Management Library practices, Academic libraries employee' Perception, Western province universities, Saudi Arabia.

Proposition of a method to design tailor-made knowledge management systems for small and medium enterprises

The aim of this paper is to propose a knowledge management system design method for small and medium enterprises that addresses the problems encountered on the existing ones. A literature review highlighted 5 main concepts that have a crucial role in knowledge management system design. To take these recommendations into account, a knowledge management system design method was designed. It uses the small and medium enterprises characteristics, needs and problems to select adapted knowledge management tools and practices, and offers a comprehensive and tailor-made knowledge management system. This method was used to design a knowledge management system for a high-tech small and medium enterprises from the navigation sector. It allowed to choose from the adapted knowledge management tools and practices and to write a set of requirements for the knowledge management system while taking the user into account, thus easing the knowledge management system implementation and ensuring its sustainability.

Designing Knowledge Management System with Big Data for Data and Information Center Ministry of Health Indonesia

Sharing and capture knowledge is one of the important indicators in the ministry of health. The role of staff’s knowledge is a benchmark in determining service performance and quality, in this case the Knowledge Management System (KMS) is a solution in supporting the process of knowledge capture and knowledge sharing. However, the growth of innovation in knowledge management is also required in practice. The implementation of big data into the Knowledge Management System plays a role in extracting, transforming, loading, which can help the information system development division and this information technology and infrastructure management subdivision to collect, filter and combine data from various sources. The results of the KMS design are in the form of a site-based application that has a wiki module, discussion forums and document management to share medical experiences and there are search features needed by staff. Keywords—Knowledge, Knowledge Management, KMS, Big Data

Designing knowledge management systems for extension rural community resilience activators in the Ministry of Village, Development of Disadvantaged Regions and Transmigration

Rural Community Resilience Activators (RCRA) as civil service servants within the Ministry of Village, Development of Disadvantaged Regions, and Transmigration (Ministry of Village, DDRT), with the specific competence and main task of the, included rural counseling, extension, and community training. The RCRA’s role and function have not been functioned optimally due to the absence of knowledge management in the field of counseling, extension, and community training. This assessment research has been conducted in April-May 2021, with the research aims to assess the design of knowledge management systems (KMS) to support optimal function of the RCRA in implementing activation and empowerment of Indonesian communities for the existence of developed and self-reliance villages as one priority mission of the Ministry of Village, DDRT. The methodology used on this assessment is descriptive qualitative research, collecting data, relevant documents, and literature reviews related to Knowledge Management Systems (KMS) for the empowerment of rural communities in Indonesia. This assessment has resulted in a design concept of Information Technology-based KMS for rural extension supported optimal role of the Rural Community Resilience Activator in accelerating village development in Indonesia.

KNOWLEDGE RETENTION STRATEGY EVALUATION & KNOWLEDGE MANAGEMENT SYSTEM DESIGN AT PLASTIC INJECTION COMPANY IN INDONESIA

The potential of knowledge loss when an employee retires or resigns is high at PT. XYZ a plastic injection company in Indonesia. Therefore, it is required to evaluate their knowledge retention strategy (KRS) and developing a knowledge management system (KMS). The evaluation of KRS using Organizational Knowledge Retention Framework developed by David DeLong and for designing KMS model using the 10-Step KM Roadmap method developed by Amrit Tiwana. Through a well-developed KRS and KMS design model, PT. XYZ can overcome the problem of losing the knowledge that occurs because employees retire or resign.

Penerapan Knowledge Sistem Informasi Penjaminan Mutu Fakultas Berbasis Web Di FTI-UKSW

Information technology is one of the assets of a company or organization that is important for its development, with the rapid development of technology today, technology must always be updated. One of the roles of information technology is the application of knowledge management. Knowledge Management is a system that is able to improve and manage knowledge information in companies or agencies that apply knowledge management. In this study, it focuses on implementing a knowledge management system in the Quality Assurance of the Faculties at Satya Wacana Christian University. This research is based on the fact that PMF institutions still use manual methods in data archiving, the purpose of this study is to design a web application that is useful for archiving PMF data to make it more effective and efficient. In this study, the KMS (Knowledge Management System) is applied, and uses the Knowledge Management System Life Cycle method which consists of several process stages consisting of infrastructure evaluation, KMS design analysis and development, and evaluation at the final stage. The result of this research is a useful data archiving web application for PMF. It is hoped that PMF will be more efficient in data archiving.

Participatory methods to support knowledge management systems design in educational environments

Existing research shows that schools will greatly benefit from implementing knowledge management systems (KMSes). However, designing and implementing such information systems presents an overwhelming task for schools which do not have a knowledge-sharing culture. This paper explains how we designed a KMS in a rural low-knowledge school in Costa Rica and how the participatory methods applied during the design process initiated the creation of a learning culture that would encourage the use of the KMS. This paper makes a methodological contribution to the KMSes field by providing three detailed methods that can be used by KMSes developers to approach handling the social and technical dimensions of a KMS.

Participatory methods to support knowledge management systems design in educational environments

Existing research shows that schools will greatly benefit from implementing knowledge management systems (KMSes). However, designing and implementing such information systems presents an overwhelming task for schools which do not have a knowledge-sharing culture. This paper explains how we designed a KMS in a rural low-knowledge school in Costa Rica and how the participatory methods applied during the design process initiated the creation of a learning culture that would encourage the use of the KMS. This paper makes a methodological contribution to the KMSes field by providing three detailed methods that can be used by KMSes developers to approach handling the social and technical dimensions of a KMS.