Design Of Knowledge Management System Research Articles

Perancangan Blueprint Knowledge Management System pada Unit Laboratorium Fakultas Ilmu Terapan Universitas Telkom


 
 
 Knowledge is one of the valuable assets owned by an organization or an enterprise. But unfortunately, not all organizations have this awareness. The Laboratory Unit of the Faculty of Applied Sciences (FIT) is a unit that was established with the aim of managing laboratories and all practicum activities within the Faculty of Applied Sciences, Telkom University. Since its establishment until now, the FIT Laboratory Unit has undergone several staff changes. This happened due to the rotation or shift from the FIT Laboratory Unit to other units or due to the expiration of the contract period. In addition, because those chosen to be laboratory assistants are final year students of the Faculty of Applied Sciences, laboratory assistants also experience changes every year. Without good knowledge management, it will cause a loss for the organization. Because the knowledge gained by the staff, while working in the Laboratory Unit will also be lost when the staff moves. To overcome this problem, the researcher proposed a knowledge management system design that can assist organizations in managing and storing their knowledge be it tacit or explicit knowledge. It Also can make it easier for staff to share and transfer knowledge. In this research process, 10 Step Knowledge Management Roadmap by Amrit Tiwana is used as guidance. However, of the ten steps, this research is limited to the sixth step, which is the designing of a knowledge management system blueprint. From the analysis of the strategic approach of KM, it is found that the codification approach has a larger portion of application than the personalization approach. Furthermore, the design process is based on seven layers of KMS. To produce a knowledge management blueprint that can be applied in the development of KMS in the FIT Laboratory Unit.
 
 

Designing Knowledge Management System for Traditional Craft Practitioners

Designing Knowledge Management System for Traditional Craft Practitioners

Build and design knowledge management system for sharing material teacher

Human resources in education become a force for institution itself because it can be an asset and capital owned in order to compete with other instituions. The design of knowledge management system aims to facilitate the educators in sharing knowledge both in each school and between the two schools. In this case the knowledge management system can serve to help educators in collecting knowledge and share material of teaching materials owned, so that tacit and explicit knowledge of each teacher can be well documented. This research uses RAD (Rapid Application Development) method with UML (Unified Modeling Language) as its development tools. While making its own application using PHP 7 and MySQL programming language for database processing. This research produces a web based knowledge management system that can collect, manage, store, and disseminate existing knowledge from teacher.

Analysis and Design of Web-Based Knowledge Management System for Real Estate Property

Analysis and Design of Web-Based Knowledge Management System for Real Estate Property

Knowledge management system design method with joint application design (JAD) adoption

PurposeThis study proposes to adopt joint application design (JAD) in the requirement gathering process on developing a knowledge management system (KMS) using Fernandez methodology. It is proposed that Fernandez methodology produces only a list of KMS features and the requirement of the feature is still unclear. This study aims to produce KMS that meets the needs and expectations of users based on features of Fernandez's methodology.Design/methodology/approachThis study was conducted using a combination methodology that combines Fernandez methodology to identify the feature needs of the organization and JAD to identify user requirements of KMS. The system prototype is evaluated by measuring user satisfaction using the Post Study System Usability Questionnaire.FindingsThe results of this study indicate that with the adoption of JAD it is possible to get the requirement in accordance with the expectations of the user. In addition, this study also shows that the level of user satisfaction with the prototype developed with the requirement is high at 84% of the maximum score.Research limitations/implicationsThis study was used only in the education context, especially teaching assistant problems at the Faculty of Computer Science, University of Indonesia. For this reason, further research is needed for different contexts so that the implementation of this combination of methods can be generalized more broadly.Practical implicationsThis paper provides practical implications for the development of KMS by identifying user requirements using JAD.Originality/valueThis paper provides a combination method to generate KMS that meets user requirements.

Barriers to reuse of codified engineering knowledge in product development - a literature review

Organisations have for a long time been applying a codification strategy, to build and reuse engineering knowledge throughout product development and the product lifecycle. Billions of dollars have been invested in systems to support knowledge capture, including investments in IT systems and upgrades to PDM/PLM systems to support knowledge codification (documentation) and reuse. Nonetheless, research has shown that knowledge documentation is not used to the extent possible and quality issues within products that should be avoided still occur. Accordingly, the purpose of this paper is to review barriers that hinder valuable and effective codified knowledge reuse inside high technology product development companies. The study resulted in the identification of 18 barriers mapped into the typology of people, organisation and technology. The study contributes by providing insights for the design and implementation of knowledge management systems (KMS) allowing practitioners to develop strategies to overcome identified potential barriers and improve the engineering knowledge reuse strategy. The paper is also rounded up with a discussion regarding the KMS relation and potential integration with a PDM or PLM system.

IT Governance Knowledge: From Repositories to Artificial Intelligence Solutions

Engineering sciences are nowadays interested in companies’ knowledge, either individual or collective one, in order to implement processing and management systems allowing better decisions as well as replacing humans with intelligent agents for technical and business reasons. Knowledge management (KM) is an important pillar to achieve organization best performance by deploying technics and know-how of brilliant and competent profile. It crosses several components namely: strategy processes, information systems and decision systems. IT Governance is the knowledge allowing the strategic alignment of IT with business so that the maximum value of the company is achieved by the development and effective control of information, responsibility, performance and risk management. This knowledge is mainly capitalized in good practice guidelines written by experts in the field. They make them available to companies and auditors for certification or performance improvement. However, the use of this knowledge in the right way is both expensive and complicated. This article addresses the issues related to the design and implementation of an intelligent knowledge management system for IT governance within the company normative and technical expectations.

Barriers to reuse of codified engineering knowledge in product development - a literature review

Organisations have for a long time been applying a codification strategy, to build and reuse engineering knowledge throughout product development and the product lifecycle. Billions of dollars have been invested in systems to support knowledge capture, including investments in IT systems and upgrades to PDM/PLM systems to support knowledge codification (documentation) and reuse. Nonetheless, research has shown that knowledge documentation is not used to the extent possible and quality issues within products that should be avoided still occur. Accordingly, the purpose of this paper is to review barriers that hinder valuable and effective codified knowledge reuse inside high technology product development companies. The study resulted in the identification of 18 barriers mapped into the typology of people, organisation and technology. The study contributes by providing insights for the design and implementation of knowledge management systems (KMS) allowing practitioners to develop strategies to overcome identified potential barriers and improve the engineering knowledge reuse strategy. The paper is also rounded up with a discussion regarding the KMS relation and potential integration with a PDM or PLM system.

A design knowledge management model for civil aircraft cabin based on Markov Logic Networks

ABSTRACT Traditional civil aircraft manufacturing enterprises are experiencing transformation from providing products to providing the civil aircraft services based on the entire life cycle. In the process of transformation and upgrading, a well-developed knowledge management system is crucial to support the rapid and agile development of enterprises, fast delivery of orders and increase in brand awareness. However, in the research area of civil aircraft design knowledge management and related computer integrated manufacturing systems, there is a lack of investigation into knowledge modelling, management frameworks and methods of civil aircraft product design, which are vital in modern digitised manufacturing systems. Therefore, this research puts forward a design knowledge management (DKM) model for civil aircraft cabin, which is based on the analysis of design knowledge flow patterns among users, decision makers, designers and engineers. The authors have established the mapping model between historical design cases and new civil aircraft cabin design, and have built a Markov Logic Networks based design knowledge management framework which integrated time series into DKM systems to increase the accuracy and availability of knowledge matching. Finally, the specific application of the Markov Logic Networks-based knowledge management software platform is proposed.

Knowledge Management System Architecture Design

This study proposes a model of Knowledge Management System (KMS) design as the solution to the problems that occur in a software company especially knowledge management project which is the core business of the company. The main problem why is documents and knowledge spread is the employee turnover rate is quite high among employees who transfer from one project to another or when the employee leave the company so that each individual’ knowledge had come to move or disappear. Based on these problems, it can be concluded that PT. XYZ requires knowledge management to improve the performance of the company. Research conducted are using 6 steps from the 10 Step method Knowledge Management Roadmap to manufacture a blueprint. Research supported by the Knowledge Management Assessment Kit (KMAK) tools that serve to facilitate the research stages. The result of the sixth step is a Knowledge Management System blueprint which fulfil the seven layers of infrastructure. With this result, the design of KMS model is adjusted to the company’s needs, designed as a centralized architecture to support KMS.

Development of a knowledge management system for the NOMAD instrument onboard the ExoMars TGO spacecraft

Purpose This paper aims to describe the development of a knowledge management system (KMS) for the Nadir and Occultation for Mars Discovery (NOMAD) instrument on board the ESA/Roscosmos 2016 ExoMars Trace Gas Orbiter (TGO) spacecraft. The KMS collects knowledge acquired during the engineering process that involved over 30 project partners. In addition to the documentation and technical data (explicit knowledge), a dedicated effort was made to collect the gained experience (tacit knowledge) that is crucial for the operational phase of the TGO mission and also for future projects. The system is now in service and provides valuable information for the scientists and engineers working with NOMAD. Design/methodology/approach The NOMAD KMS was built around six areas: official documentation, technical specifications and test results, lessons learned, management data (proposals, deliverables, progress reports and minutes of meetings), picture files and movie files. Today, the KMS contains 110 GB of data spread over 11,000 documents and more than 13,000 media files. A computer-aided design (CAD) library contains a model of the full instrument as well as exported sub-parts in different formats. A context search engine for both documents and media files was implemented. Findings The conceived KMS design is basic, flexible and very robust. It can be adapted to future projects of a similar size. Practical implications The paper provides practical guidelines on how to retain the knowledge from a larger aerospace project. The KMS tool presented here works offline, requires no maintenance and conforms to data protection standards. Originality/value This paper shows how knowledge management requirements for space missions can be fulfilled. The paper demonstrates how to transform the large collection of project data into a useful tool and how to address usability aspects.

MODEL ONTOLOGI VARIETAS KELAPA SAWIT SEBAGAI DASAR SISTEM BERBASIS PENGETAHUAN RISET PERKEBUNAN

Knowledge is an important asset that is easily lost. This loss process has a significant impact on plantation research organizations whose research takes a long time. This research aimed to develop an ontology model for recording knowledge about oil palm varieties. In order to save knowledge, in this research nine oil palm varieties were modeled into ontology using the Web Ontology Language (OWL). Any information in oil palm varieties can be sorted and grouped into classes, object properties, data properties, or data expressions. The relationship between data in oil palm varieties can be well represented using ontology. Based on the results from HermiT reasoners, the ontologies with 43 classes are consistent. Information in the ontology of oil palm varieties can be easily rediscovered using the description logic query (DL-Query). The model produced from this research can be used as an initial model in designing knowledge management systems and ontology-based oil palm expert systems.Keywords: ontology, OWL, oil palm seed, knowledge management

Knowledge Retention Strategy Evaluation & Knowledge Management System Design at Plastic Injection Company in Indonesia

The potential of knowledge loss when an employee retires or resigns is high at PT. XYZ a plastic injection company in Indonesia. Therefore, it is required to evaluate their knowledge retention strategy (KRS) and developing a knowledge management system (KMS). The evaluation of KRS using Organizational Knowledge Retention Framework developed by David DeLong and for designing KMS model using the 10-Step KM Roadmap method developed by Amrit Tiwana. Through a well-developed KRS and KMS design model, PT. XYZ can overcome the problem of losing the knowledge that occurs because employees retire or resign.

Six Sigma Methodologies and Kaizen Project Deployment: A Strategic Development for Operational Excellence Through Process Innovation

The changing demands and challenging landscape of today's global economy have reshaped sectors of the economy and transform organizations. This transformation welcomes industries to develop its business acumen, invest in business process improvement and re-engineer its processes design and improved its portfolio. This paper presents a service management industry Kaizen Project deployment using a Lean Six Sigma Methodologies as a strategic move towards operational excellence. The researcher employed the Define, Measure, Analyze, Improve and Control (DMAIC) approach to advance the project pre-implementation, deployment, and its impact assessment. The project had a positive improvement on the service processes, portfolio management improvement, championed Lean Six Sigma best practices, improved company and department Service Level Agreement, and business performance. The Knowledge Management System and re-engineered service design was deployed and economically provided significance to the company. Further, deployment of the similar project to a larger institution and empirical investigation is encouraged.

Rancang Bangun Knowledge Management System Politeknik Statistika STIS

STIS Polytechnic of Statistics (PS-STIS) is an institutional unit with high work complexity and density. In carrying out its personnel activities, there is no support system that can be used by employees to store and process knowledge related to their work. This may indirectly lead to ineffective and inefficient work in term of costs, time, and other resources. Job-related knowledge is stored in accordance with the decisions of each employee. When needed, knowledge acquisition becomes slow and knowledge is also prone to be scattered or even lost. In this study, we will discuss about design and development of knowledge management system within the scope of PS-STIS. The focus of this research is related to the integration of the system functions to be able to perform knowledge storage, collaboration, and retrieval. The web-based system built applies the basic principles of Knowledge Management System (KMS). it has pages and permissions in accordance with the interests and responsibilities of users. In this research, we used SDLC development method to build the system and evaluated it using blackbox testing method and Survey Usability Scale (SUS). Result of blackbox testing showed that all function performed like expected and SUS score of 74 showed that system built was acceptable to users.

Система управления знаниями в организации как инструмент повышения эффективности труда: этапы создания

Knowledge management became known as a technology (concept, direction) of management in the second half of the XX century. The National Standard of the Russian Federation GOST R ISO 9001-2015 “Quality management system. Requirements” was introduced on November 1, 2015. It contained a section entitled “Organization Knowledge”, which caused normative interest in this administrative tool. The transition period was three years.
 Knowledge management has been the focus of scientific and educational publications. The interest is caused primarily by a search for optimal ways of system's effective functioning under the conditions of “society of knowledge”. It means a need for permanent innovation, prompt adaptation to changes, information space digitalization, etc. An analysis of prominent studies allowed the author to create a knowledge management system (KMS) for organizations. The research highlighted the main stages of KMS design and a number of significant problems of socio-psychological nature that accompany it. The algorithm is not highly versatile in nature, since formation of KMS depends on many characteristics of the company – its resources, size, stage of life cycle, degree of processes routinization, scope of activities, personal characteristics of leader and the team, cross-cultural specificity, environmental factors, etc. It can contribute to the holistic understanding about the main stages of the process and its key problems.

Pengembangan Knowledge Management Solution Untuk Monitoring Mutu Pada Rumah Sakit Kartika Pulomas Jakarta

Knowledge is crucial to an organization to enhance the competitive capabilities in the face of obstacles and challenges in carrying out the tasks. If knowledge isn’t properly managed then knowledge may be lost or not use efficiently. The effect for not managing knowledge will impact to people, process, product or organization performance (Fernandez, 2010). Scattered knowledge and difficult to use is a constraint contained in Kartika Pulomas Hospital. This research is focus on creating a knowledge management solution that can be used for quality indicator, Kartika Pulomas Hospital that has issue with knowledge management. To support the knowledge management solution, a prototype of knowledge management system is also implemented. This research is conducted by using the methodology of designing knowledge management solution from Fernandez and also Unified Software Development Process (USDP) methodology to design the knowledge management system. The results of this research are priority for the development of Knowledge Management Solution and knowledge management system design model that needed by Kartika Pulomas Hospital

PERANCANGAN KNOWLEDGE MANAGEMENT SYSTEM PADA KANTOR DINAS PENDIDIKAN PEMDA OGAN ILIR

Local government education offices Ogan Ilir is the government agency that is engaged in education. Local government education offices Ogan Ilir Inventory goods are now using Information Systems, but has not used a special program to summarize all the information. Given the high level of knowledge of data loss due to mutation and retired employees, the education office there is no one system that can organize, collect, document and knowledge transfer data into information. This situation raises awareness of the importance of the application of process knowledge system (Knowledge Management Sytem). Expected to facilitate the Education Office in processing the inventory of goods, knowledge-coordinated and well-organized. Based on the description above, the authors conducted a study with the title "Designing Knowledge Management Systems In Local Government Education Office Ogan Ilir”.

The impact of knowledge management systems on innovation

PurposeThis paper aims to examine and validate the effect of knowledge management systems (KMS) on innovation.Design/methodology/approachSurvey data from 392 employees working in private and public organizations in the state of Kuwait were collected and used to test the proposed research model and hypotheses through structural equation modeling.FindingsThis study finds that system quality, information quality and service quality of KMS have a positive effect on perceived usefulness and perceived ease of use of the system, and in turn, they have a positive effect on actual use of KMS which leads to net benefit represented in an increased innovation for employees who use the KMS. Employees (users of the system) indicated that the use of the system helped them to improve their work, come up with new ways to conduct work, discover new solutions to solve problems, accomplish more complex tasks in less time and communicate in a better way with other employees.Practical implicationsThe findings of this study analyzed the elements of KMS that influence innovation in public and private organizations at the individual level. This should be helpful for the designers of KMS to focus on those success factor elements when building KMS, which should make it easy for individuals to acquire knowledge, use it, share it and thus become more innovative and successful in the work they do and the decisions they make. The study also shows a positive relationship between usefulness, ease of use and attitude toward using KMS. Developers of KMS should also take these guidelines in consideration when designing a responsive KMS.Originality/valueBoth knowledge and innovation are considered as crucial sources for sustaining the competitive advantage for organizations. However, despite this, knowledge management (KM) and innovation have established themselves as separate fields and distinct areas of research. However, although KM has a strong relationship with innovation, it is unclear if the research literature in these two fields converge. There is a lack of research studies that deal with interrelation of KM and innovation in organizations. This study is among the first to attempt to fill this gap by empirically investigating the effect of KMS on innovation in both private and public organizations in the state of Kuwait.

Designing a Knowledge Management System for Social Services Not-For-Profit Organisations

This article discusses knowledge management system design for SSNFPOs. The transfer of best practice knowledge management to SSNFPOs is not easy. SSNFPOs have different strategies and ways of doing business compared to ‘for-profit' organisations. Sector reforms in disability services, aged care, and child services in Australia threaten to disrupt social value as new for-profit rivals enter and pursue economic value. In response, the case study organisation (CSO) has been working with the research team to consider how knowledge management might help it become a stronger organisation and ensure its survival and growth in the reformed sector. The research was informed by discussions involving the CSO's management and the research team over an 18 month period. A general framework for designing knowledge management for SSNFPOs was developed. It involves six theoretical platforms, along with problems associated with theory and practice, how knowledge management may address these problems, and measures of impact.