Department Satisfaction Research Articles

간호대학생의 대인관계, 자기효능감, 학과만족도 비교 -수업연한 4년제 전문대학 간호과와 4년제 간호학과 중심으로-

간호대학생의 대인관계, 자기효능감, 학과만족도 비교 -수업연한 4년제 전문대학 간호과와 4년제 간호학과 중심으로-

Relationship Between Motivation to Lead, Mental Health Status, and Job Satisfaction of Male and Female Civil Police Constables

The purpose of the study was to examine the differences in perceptions of motivation to lead, mental health, and job satisfaction of male and female police constables. Police constables (N = 203, male = 144, female = 59) were surveyed at four districts (Varanasi, Mirzapur, Allahabad and Lucknow) in the state of Uttar Pradesh, Republic of India. Participants’ responses were obtained on questionnaires which measured demographic characteristics, motivation to lead (Dubrin, 1998), psychological well-being, psychological distress (Heubeck & Neill Psychological Reports, 87:431–440, 2000), and job satisfaction (Dantzker’s Journal of Crime and Justice 16:171–181, 1993). Results of t test analysis indicated that job experience, salary, education, motivation to lead, and psychological well-being were significantly different among the male and female police constables. Motivation to lead was a significantly positive correlate of job satisfaction among male participants only while psychological well-being was significantly, positively correlated with job satisfaction of both male and female participants. Psychological well-being also exercised partial mediator effects on the positive relationship between “motivation to lead” and job satisfaction in male police constables only. However, psychological distress was negatively correlated with job satisfaction of male police constables. The findings have significant implications for increasing job satisfaction in the police department. Findings indicate that the government should concentrate on removing anomalies in the job conditions of the female police constables so as to promote psychological well-being. Simultaneously, the police department should also pay attention to conditions which can increase motivation to lead among its female police constables.

융복합기반 핵심기본간호술 교육이 저학년 간호학생의 자기효능감, 수행자신감 및 전공만족도에 미치는 효과

본 연구는 융복합기반 핵심기본간호술 교육이 저학년 간호학생의 자기효능감, 수행자신감 및 전공만족도에 미치는 효과를 검정하기 위한 단일군 전후설계(One group pretest-posttest design)연구이다. 대상자는 일개 대학교 간호학과에 재학 중인 2학년 학생 80명이었다. 실험처치 및 자료 수집은 2016년 3월 2일부터 4월 15일까지 시행되었다. 교육 전과 후에 구조화된 설문지를 이용하여 자기효능감, 수행자신감 및 전공만족도를 평가하였으며, 교육 후 수행능력을 평가하였다. 수집된 자료는 SPSS 21 프로그램의 빈도분석, 기술통계 및 paired t-test를 이용하여 분석하였다. 연구 결과 교육 후 자기효능감(p=.045), 수행자신감(p<.001) 및 전공만족도(p=.018) 모두 유의하게 증가되어, 융복합기반 핵심기본간호술 교육이 저학년 간호학생의 자기효능감, 수행자신감 및 전공만족도 향상에 효과적인 것으로 나타났다. This study is the one group pretest-posttest design study with a view to evaluate the effects of convergence-based education on core basic nursing skills on self-efficacy, confidence and department satisfaction of lower-class nursing students. The subject of this study was 80 sophomore nursing students, the data was collected from March to April 2016. The self-efficacy, confidence and department satisfaction of the target students before and after the education were evaluated using the structured survey, and after the education, the performance ability of the target students was evaluated. The collected data were analyzed through paired t-test. The results of this study showed that all the self-efficacy(p=.045), confidence(p<.001) and department satisfaction(p=.018) increased significantly, indicating that the convergence-based education on core basic nursing skills was effective for improving the self-efficacy, confidence and department satisfaction of lower-class nursing students.

The study on the happiness index and department satisfaction of dental hygiene students

The study on the happiness index and department satisfaction of dental hygiene students

간호대학 신입생의 학업적 자기효능감과 전공 만족도가 대학생활 적응에 미치는 영향

간호대학 신입생의 학업적 자기효능감과 전공 만족도가 대학생활 적응에 미치는 영향

Influence of Happiness and Ego-Resilience on Department Satisfaction in College Students

Objectives: The purpose of this study was to examine the awareness of college students on their own happiness, creativity/personality and ego-resilience, the correlations of the three factors and the influence of creativity/personality and empowerment on happiness. It’s basically meant to shed light on the variables positively affecting the happiness of college students and to give some suggestions on how to boost these variables. Methods/Statistical Analysis: The subjects in this study were 382 randomly selected students at a college located in the city of Busan. A statistical package Statastical Package for the Software Sciences (SPSS) WIN 23.0 was employed, and statistical data on mean, standard deviation and Pearson product-moment correlation coefficients were obtained to determine the happiness, ego-resilience and department satisfaction of the college students. Besides, stepwise multiple regression analysis was made to measure relative influence. Findings: First, the college students took an above-average positive view of their own happiness, ego-resilience and department satisfaction. Second, there were significant positive correlations among their happiness, ego-resilience and department satisfaction. Third, their happiness and ego-resilience could be regarded as the variables to affect their department satisfaction, and happiness was more influential, followed by ego-resilience. Improvements/Applications: The purpose of this study was to examine the happiness, ego-resilience and department satisfaction of college students and the relationships of happiness and ego-resilience, which are usually viewed as positive variables, to department satisfaction in an effort to increase their department satisfaction. It’s basically meant to give some suggestions on how to ensure the successful adjustment of college students to their departments and how to bring positive changes to their lives.

간호대 재학생의 수면의 질, 우울, 학과만족도 간의 상관관계 연구

Purpose : The purpose of this research is to measure the correlations among sleep quality, depression and department satisfaction in the students enrolled in the nursing college located in the B city. Method : 268 students enrolled in the nursing college located in the B city participated in this research from the 1st May 2016 to the 31st May 2016. SPSS 18.0 was applied to the collected data to calculate the frequency, percentage, average and standard deviation. In addition, t-test, ANOVA, Scheffe test and Pearson correlation coefficient were used for the analysis. Result : The result of the average sleep quality, depression and department satisfaction in the nursing college students were measured to be <TEX>$2.41{\pm}0.57$</TEX>, <TEX>$3.59{\pm}0.50$</TEX> and <TEX>$3.56{\pm}0.57$</TEX> respectively. The sleep quality based on the general characteristics indicated a significant difference when applied to the health status(F=4.46, p=.012). The depression indicated a significant difference when applied to the living with parents(t=-2.18, p=.030) and relationship with friends(F=8.62, p=.000). The department satisfaction indicated a significant difference when applied to the grade(F=3.45, p=.017), personality(F=3.46, p=.033), and reason for applying for their department(F=2.49, p=.044). As a result of analyzing the correlations among sleep quality, depression and department satisfaction in the nursing college students, the sleep quality indicated a negative correlation with the depression(r=-.528, p=.000) and a positive correlation with the department satisfaction(r=.144, p=.018). The depression indicated a negative correlation with the department satisfaction(r=.119, p=.051). Conclusion : It is necessary to conduct a replication research by increasing the number of the research subjects. In addition, it is necessary to conduct a systematic research on the factors influential on sleep quality, depression and department satisfaction in order to develop a program capable of enhancing the sleep quality and decreasing the depression.

The Subjective of Department Satisfaction in Nursing Students

Background/Objectives: This study was attempted with the purpose of obtaining the data for positive adaptation to the department, assisting the understanding of adaptation of students in the department of nursing science. Methods/Statistical Analysis: In order to configure the Q specimen for the study, statements were constructed through a literature review on department satisfaction and in-depth interviews targeting the students of new department of nursing science. Among them, statements that can represent the subject were extracted and 32 Q specimens were determined by obtaining advices from 3 professors in order to ensure the validity of the statements. Findings: As a result of conducting Q-factor analysis in order to identify the type of department satisfaction of new nursing department students, it was classified into 4 types and the total variance was 57.98%. This study has applied the Q methodology to the type of department satisfaction of 1st students in the new nursing department by classifying it into 4 types; the type 1 “the type that demonstrate leadership”, the type 2 “the type that is satisfied with intimate department atmosphere”, the type 3 “ the type that overcomes the lack of facilities and support” and the type 4 “the type that receive internal and external pressure”. Application/Improvements: It is expected that this study will become an important data for the development consulting program for each type of student and support of the department.

Does Spanish instruction for emergency medicine resident physicians improve patient satisfaction in the emergency department and adherence to medical recommendations?

BackgroundAfter emergency department (ED) discharge, Spanish-speaking patients with limited English proficiency are less likely than English-proficient patients to be adherent to medical recommendations and are more likely to be dissatisfied with their visit.ObjectivesTo determine if integrating a longitudinal medical Spanish and cultural competency curriculum into emergency medicine residency didactics improves patient satisfaction and adherence to medical recommendations in Spanish-speaking patients with limited English proficiency.MethodsOur ED has two Emergency Medicine Residency Programs, University Campus (UC) and South Campus (SC). SC program incorporates a medical Spanish and cultural competency curriculum into their didactics. Real-time Spanish surveys were collected at SC ED on patients who self-identified as primarily Spanish-speaking during registration and who were treated by resident physicians from both residency programs. Surveys assessed whether the treating resident physician communicated in the patient’s native Spanish language. Follow-up phone calls assessed patient satisfaction and adherence to discharge instructions.ResultsSixty-three patients self-identified as primarily Spanish-speaking from August 2014 to July 2015 and were initially included in this pilot study. Complete outcome data were available for 55 patients. Overall, resident physicians spoke Spanish 58% of the time. SC resident physicians spoke Spanish with 66% of the patients versus 45% for UC resident physicians. Patients rated resident physician Spanish ability as very good in 13% of encounters – 17% for SC versus 5% for UC. Patient satisfaction with their ED visit was rated as very good in 35% of encounters – 40% for SC resident physicians versus 25% for UC resident physicians. Of the 13 patients for whom Spanish was the language used during the medical encounter who followed medical recommendations, ten (77%) of these encounters were with SC resident physicians and three (23%) encounters were with UC resident physicians.ConclusionPreliminary data suggest that incorporating Spanish language and cultural competency into residency training has an overall beneficial effect on patient satisfaction and adherence to medical recommendations in Spanish-speaking patients with limited English proficiency.

The Ask Me to Explain Campaign: A 90-Day Intervention to Promote Patient and Family Involvement in Care in a Pediatric Emergency Department

Patient satisfaction is a central outcome measure of patient-centered care and is associated with improved patient safety, but the effect of specific interventions in pediatric emergency medicine on patient satisfaction is not well studied. In 2013 the University of Chicago Medicine Comer Children's Hospital's Pediatric Emergency Department identified substantial room for improvement in communication both among physicians and nurses and between hospital staff and patients. A pilot study was conducted to quantify the impact of a specific package of improvement activities on patient satisfaction in the Pediatric Emergency Department. Using a 90-day action plan (December 2013- February 2014), the Ask Me to Explain campaign included visual signage to remind clinicians and staff to focus on addressing the concerns of their patients. Providers were educated on the campaign tools, their purpose, and how to use them to initiate discussion and provide answers to patient concerns. Education was then spread to support staff throughout the department. The primary outcome measure was the response to questions on a patient satisfaction survey delivered by a third-party vendor, specifically, "Likelihood of your recommending our Emergency Department to others." "Top Box" scores increased for all questions during the 90-day intervention period. Specifically, staff sensitivity to patient concerns increased from 44.0% to 59.2% (p = 0.041), and patient satisfaction with being informed about delays increased from 34.7% to 51.1% (p = 0.024). Interestingly, patient satisfaction either remained above baseline or continued to improve for all questions after the campaign had concluded. A 90-day action plan may provide a successful template for improving communication between providers and patients in a pediatric emergency department or in other health care settings.

Study on Subjectivity of Adaptive Department of Nursing Student

Background/Objectives: Depending on beliefs and internal resources, some students can overcome the difficulties they face, and perform what they should do well, while others suffer from emotional problems in school life. Methods/Statistical Analysis: In this research, using Q methodology, intends to examine the characteristics of subjectivity about department satisfaction types among students in nursing department, and suggest basic resources to enhance department satisfaction among them. The survey was conducted to the P sample of 48 students of the nursing department in a collage located in Daejeon metropolitan city from June 16 to 29. Findings: The types of department satisfaction among students of the nursing department were as follows: Type 1 - satisfaction with the popular department; Type 2 is satisfaction with department trust; Type 3 is satisfaction with department professors; Type 4 is satisfaction with education contents. Applications/ Improvements: Based on such findings, this research suggests that systematic and differentiated moderating methods should be prepared for each type of students in the nursing department.

Australian research investigating the role of nurse practitioners: A view from implementation science

Summary The catalyst for the paper was a rapid review of the literature which identified Australian research on nurse practitioners. This paper reports on those studies investigating individual nurse practitioner roles, framed in terms of the implementation science literature and three stages of implementation: exploration and adoption of the role, initial implementation of the role, and full operation of the role. Database searching of the peer-reviewed literature was supplemented with searching relevant web sites. Most studies focused on certain aspects of the nurse practitioner role rather than undertaking a comprehensive evaluation. There was no consistency in the way the roles were described, making it difficult to compare what may be similar roles in different studies. The research generally treats the nurse practitioner role as the independent variable, rather than the care provided by the nurse practitioner. The concept of implementation fidelity was absent from all studies, except for one which addressed the issue indirectly. Many studies included little contextual information, making it difficult to judge the role of context in influencing both implementation and patient outcomes and establish plausible links between the activities of the nurse practitioners and patient outcomes. Based on the findings, a checklist is recommended for use in future studies which would enhance the ability to make judgements about implementing nurse practitioner models of care; facilitate comparison of similar roles and increase the capacity to make informed decisions about the prospects for wider implementation of nurse practitioner roles or models of care.

Role of Job Characteristics, Job Promotion and Disciplinary Work In Improving Employee Loyalty Through Job Satisfaction In Department of Public Work in East Java Province

Department of Public Work (PU) in East Java Province as one of local government agencies that have a mandate to realize the management of water resources to achieve environmentally sound people's welfare, and ensure national unity and implemented equitably by relying on participation and community self-reliance. This making human resources as a major component in their duties because no matter how good the technology, if there are not good human resources, the technology will not be able to provide benefits. Therefore, to improve the quality of management attention is expected to pay attention to employee satisfaction climate creates loyalty that will work. This study aims to examine and analyze the effect of job characteristics, promotion and discipline in increasing employee loyalty through job satisfaction at the Department of Public Work in East Java Province. This study uses the independent variables are the characteristics of the job (X1), promotion (X2) and discipline (X3) and the dependent variable is job satisfaction (Y1) and employee loyalty (Y2). Model of the relationship between the variables studied the effect of job characteristics, promotion and discipline in increasing loyalty through satisfaction of employees working there. Characteristics of employment, promotion and discipline have a direct impact on employee loyalty and through job satisfaction. Based on the findings of this study can be used as a policy decision-making and increase the productivity of the employees that are specifically useful for the management of the Department of Public Work in East Java Province.

Stress Coping Styles and Nurse-parents Partnership

The purpose of this study was to examine affecting stress coping styles on nurse-parent partnership in pediatric nurses. Data were obtained through questionnaires from 167 pediatric ward nurses in 10 hospital located in the Gyeonggi, Chungcheong and Gyeongsang province. The collected data were analyzed by the statistical package SPSS WIN 18.0. As a results, nurse-parent partnership had a significant positive correlation with problem focusing coping style (r=.39, p＜.001), social support navigation coping style (r=18, p=.018), positive point of view coping style (r=.36, p＜.001), relief of tension coping style (r=.23, p=.002). The significant major predictors of nurse-parent partnership were problem focusing coping style (β=.335, p＜.001) and total work experience-less than 1 year (β=.233, p=.004), department satisfaction [dissatisfaction (β=?.164, p=.020), satisfaction (β=.151, p=.032), very satisfaction (β=.148, p=.020)]. Problem focused coping style, total work experience, department satisfaction, accounted for 36.4% of variance in nurse-parent partnership. Therefore to enhance nurse-parent partnership a follow up study on the development of a program for advanced problem focused coping style, enhanced to satisfaction of department in pediatric nurses is needed. (Korean J Str Res 2016;24:47∼56)

Impact of a pilot team on patients’ pain reduction and satisfaction in an emergency department: A before-and-after observational study

BackgroundPain management and patient satisfaction were targeted in the emergency department of a Paris university hospital. In 1999, 77.0% of patients complained of pain on arrival and more than half of patients did not experience pain relief at discharge. The purpose of the study was to evaluate the outcomes of the implementation of a team piloting pain management on pain reduction and pain care satisfaction. MethodTwo cross-sectional surveys (04/10/1999 to 19/10/1999 and 03/04/2007 to 18/04/2007) were conducted before and after a team piloting pain management was deployed in the emergency department. Consecutive patients age 18 years and older who visited the department suffering from pain were given structured questionnaires that validated scales scoring pain upon arrival and at discharge. Patients’ files were analyzed using structured forms. The parameters associated with pain reduction and patient satisfaction were sought. ResultsIn 2007, 65.0% of patients had their pain relieved vs. 35.1% in 1999 (P<0.001); 60.2% were satisfied with the pain care received vs. 39.8%. Pain management (e.g. waiting time ≤20min: 47.6% vs. 20.8%; interventions on pain before the physician's examination: 63.0% vs. 13.8%; and pain reassessment after intervention: 13.8% vs. 4.5%) improved. Both pain reduction and patient satisfaction were significantly associated with intervention before the physician's examination. Pain reduction was independently and positively associated with time of survey, triage level (depending on the severity of their condition), pain intensity on arrival, and negatively associated with discharge without hospitalization. Satisfaction was independently and positively associated with waiting time before examination (0–20min) and the absence of procedural pain. ConclusionThe implementation of a team piloting pain management seemed to have had positive effects on pain management in the emergency department. However, respectively, 56.2% and 39.8% of patients remained without pain relief and dissatisfied with pain management at the end of their visit.

What Parents Want: Does Provider Knowledge of Written Parental Expectations Improve Satisfaction in the Emergency Department?

ObjectiveSatisfaction is an important measure of care quality. Interventions to improve satisfaction in the pediatric emergency department (ED) are limited, especially for patients with nonurgent conditions. Our objective was to determine if clinician knowledge of written parental expectations improves parental satisfaction for nonurgent ED visits. MethodsThis randomized controlled trial was conducted in a tertiary-care pediatric ED. Parents of children presenting for nonurgent visits (Emergency Severity Index level 4 or 5) were randomized into 3 groups: 1) the intervention group completed an expectation survey on arrival, which was reviewed by the clinician, 2) the control group completed the expectation survey, which was not reviewed, and 3) the baseline group did not complete an expectation survey. At ED disposition, all groups completed a 3-item satisfaction survey, scored using 5-point Likert scales (1 = very poor, 5 = very good). The primary outcome was rating of “overall care.” Secondary outcomes included likelihood of recommending the ED and staff sensitivity to concerns. Proportions were compared by chi-square test. ResultsA total of 304 subjects were enrolled. The proportion of parents rating 5 of 5 for overall care did not differ among the baseline, control, and intervention groups (74.8% vs 73.2% vs 69.2%, P = .56). The proportion of parents rating 5 of 5 also did not differ for likelihood of recommending the ED (77.7% vs 72.2% vs 70.2%, P = .45) or staff sensitivity to concerns (78.6% vs 78.4% vs 78.8%, P = .71). ConclusionsFor nonurgent pediatric ED visits, clinician knowledge of written parental expectations does not improve parental satisfaction.

A Study on Mediating Effects of Career Decision-Making Self-Efficacy in the Relations between Calling and Department Satisfaction among College Students

A Study on Mediating Effects of Career Decision-Making Self-Efficacy in the Relations between Calling and Department Satisfaction among College Students

Immediate Bedding and Patient Satisfaction in a Pediatric Emergency Department

BackgroundImmediate bedding has been shown to increase efficiency in general emergency departments (EDs), but little has been published regarding its use in pediatric emergency medicine. ObjectiveOur aims were to improve door-to-provider (DTP) times and patient satisfaction and to better define the relationships between throughput times and patient satisfaction in a pediatric ED. MethodsOn November 1, 2011, we changed to a new immediate bedding triage process in our academic, urban pediatric Level I trauma center. Both outcome and balancing measures were compared for the 6 months before and after this change in process. To evaluate the relationship between throughput times and patient satisfaction, we also analyzed data collected during a 32-month period. ResultsThe median DTP decreased from 44 min in the pre period to 25 min in the post period (Cohen's r value = 0.29; p < 0.001). The percent DTP < 30 min also significantly improved (pre: 31.8%, post: 58.2%, odds ratio = 2.99; 95% confidence interval 2.87–3.12; p < 0.001). For the benchmark satisfaction question of “likelihood to recommend,” there was also an improvement in the mean responses (pre: 89.0, post: 92.7, Cohen's r value = 0.10; p = 0.03). There were no significant differences in the balancing measures of nurse practitioner productivity and compliance with two nurse-initiated protocols. There was a weak inverse correlation between throughput times and satisfaction scores (Spearman's rank correlation −0.18; p < 0.001). ConclusionsAlthough immediate bedding improved the front-end efficiency in our ED, it cannot yet be considered as a “best practice” in pediatric emergency medicine.

Patient satisfaction in the emergency department: a case of Sina hospital in Tabriz

Objective: Patient satisfaction is one of the most important indicators for measuring the quality of emergency services and health care. The purpose of this study was to evaluate the patients’ satisfaction in the emergency department (ED) of Sina hospital. Methods: This descriptive, cross-sectional study was performed during one month in Sina hospital in 2014. Data were collected by a questionnaire which its validity and reliability were confirmed in previous studies. The questionnaire consisted of 2 parts. Part 1 included the demographic characteristics and part 2 encompassed the scales of satisfactory. Data analysis was conducted by SPSS version 15. Results: Totally, 425 patients participated in this study. The mean age of patients was 41.6±17.6 years. The mean total score of patient satisfaction was 17.43±1.56. The maximum satisfaction was related to the knowledge of physicians and the minimum satisfaction was related to the remaining period in the ED. Additionally, there was a desirable satisfaction for nurses’ performances. In terms of satisfaction regarding the physical environment and the workflow of the ED, the results were moderate. There was a significant statistical difference regarding nurses and physicians behavior in the ED during different working shifts, vacation days, and workdays. Conclusion: Based on the results obtained, patients had good satisfaction for the received services in the ED. It is necessary to develop physical spaces and improve the workflow of patients in the ED.

120 Perceptions Matter: Evaluating Medical Student and Parental Comfort and Satisfaction in the Pediatric Emergency Department

120 Perceptions Matter: Evaluating Medical Student and Parental Comfort and Satisfaction in the Pediatric Emergency Department