DeLone-McLean Model Research Articles

The relationship between management information system quality and organizational performance: Extending the Delone-Mclean model

This study extends the Dellon-McLean model by including training quality as a key factor in the success of Management Information Systems (MIS) in the banking sector of Saudi Arabia. The aim of the study is to investigate the relationship between quality of information, systems quality, training quality and organizational performance. A structured questionnaire was used to collect data from employees in the banking sector. The results show a significant positive relationship between information quality, system quality, training quality, and organizational performance. Training quality emerged as the most important determinant of organizational performance. The findings suggest that organizations should invest in improving training quality to improve their MIS and improve overall organizational outcomes. This information helps to understand the factors affecting MIS success and provides useful implications for organizations seeking to optimize their information systems.

ANALISIS PEMANFAATAN SISTEM APLIKASI DARI SEGI PENERIMAAN USER: TECHNOLOGY ACCEPTANCE BASED MODEL

The use of System Application Products at PT Asuransi XYZ is more intense in the Corporate Business Department. This research was conducted to measure the level of satisfaction of SAP users and to see the actual use and use at PT Asuransi XYZ, by combining the implementation of the information system with the UTAUT model and the DeLone-McLean model. This study uses a questionnaire method with the research sample being employees who work using SAP in the Commercial Business section at PT Asuransi XYZ with a total of 72 respondents. Where the data collected is then analyzed by the Structural Equation Model method which is processed by the SmartPLS 3.0 software. The results of this study indicate that the level of satisfaction of using SAP at PT Asuransi XYZ is determined by the quality of information and work expectations. user goals may impact SAP's reuse intentions. Likewise, the intention to use can have an impact on the actual use of SAP

Model Implementasi Sistem Informasi Penilaian Kinerja (E-Kinerja)

The Agency for Personnel and Human Resources Development (BKPSDM) at Sijunjung Regency, implemented e-Kinerja to analyze job requirements, workload of positions and units or work units, as a basis for calculating work performance and awarding awards. BKPSDM has never measured the success of using e-Kinerja. The purpose of this research is to evaluate the implementation of e-Kinerja at BKPSDM using the DeLone-McLean model. The total sample is 66 respondents. Research has found empirical evidence that successful e-Kinerja implementation plays a role in improving performance at BKPSDM. Where the results of the study explain that there is a significant relationship between system quality and user satisfaction. Quality of Information on user satisfaction, Quality of Service on Use of E-Performance, Quality of Service on User Satisfaction, Use of E-Kinerja on User Satisfaction, User Satisfaction with Use of E-Performance, User Satisfaction with Benefits Obtained, Benefits Obtained with User Satisfaction, while for System Quality there is no effect on the use of E-Kinerja, Information Quality has no effect on the use of E-Kinerja and it nothing to do with the benefits obtained and vice versa. E-Kinerja to be able to increase it has nothing to do with System Quality and Information Quality, what needs to be considered is User Satisfaction in using E-Kinerja. The findings are also robust in additional testing. The average weight of the measurement items is 4.04 and the success rate of e-Kinerja implementation is 80.8 percent. E-Kinerja is successful in improving job performance at BKPSDM.

Efektifitas Penggunaan Google Workspace Untuk Pembelajaran Daring Menggunakan Model Delone-Mclean Dan PLS-SEM

The learning system at Tri Arga 2 Jakarta Vocational School has implemented online learning by using Google workspace, especially Google classroom as a learning medium. The problems that occur are obstacles during the learning process, such as the lack of students' understanding of the learning material provided and inadequate signals. The purpose of this study was to analyze the effectiveness of the use of google workspace using the Delone-Mclean and PLS-SEM methods as well as distributing questionnaires to a sample of Tri Arga 2 Vocational High School students in Jakarta. While the research method by applying quantitative methods with a case study approach. The results of the analysis conclude that the use of the Delone-Mclean model in an online learning system with google workspace, has a success percentage value of 37.67%. While the results of the analysis using the PLS-SEM model which was tested using SmartPLS 3.0 software, which has a significant influence with a success rate of 95% and a failure rate of 5%. The software used to analyze the questionnaire data is SPSS 25 and SmartPLS 3.0. It can be said that the results of the analysis of system success using the two methods of Delone-Mclean and PLS-SEM have quite a large difference.

Factors influencing the adoption of online shopping in Lebanon: an empirical integration of unified theory of acceptance and use of technology2 and DeLone-McLean model of IS success

This paper aims to investigate the silent factors that may influence or hinder the adoption of online shopping in Lebanon. A conceptual framework was proposed based on the integration of unified theory of acceptance and use of technology2 (UTAUT2) and DeLone-McLean model of IS success. Data were collected from 342 Lebanese online shopping users using a cross-sectional survey. The measurement and structural model were estimated and tested using structural equation modelling (AMOS 22.0). The results revealed that performance expectancy (PE), product guarantee (PG), service quality (SerQ), price value (PV), trust (TR), system quality (SymQ) and information quality (IQ); were found to be significant predictors in influencing users' behavioural intention (BI) to adopt online shopping, and explained 72.7% of its variance, with PE was found the strongest antecedent of BI. However, the relationship between effort expectancy (EE), social influence (SI), hedonic motivation (HM) and BI was insignificant. This is one of the few studies that integrate the unified theory of acceptance and use of technology2 (UTAUT2) and DeLone-McLean model of IS success to study the adoption of online shopping, and the first to be tested in Lebanon. In light of these findings, implications for both theory and practice are discussed.

Factors influencing the adoption of online shopping in Lebanon: an empirical integration of unified theory of acceptance and use of technology2 and DeLone-McLean model of IS success

This paper aims to investigate the silent factors that may influence or hinder the adoption of online shopping in Lebanon. A conceptual framework was proposed based on the integration of unified theory of acceptance and use of technology2 (UTAUT2) and DeLone-McLean model of IS success. Data were collected from 342 Lebanese online shopping users using a cross-sectional survey. The measurement and structural model were estimated and tested using structural equation modelling (AMOS 22.0). The results revealed that performance expectancy (PE), product guarantee (PG), service quality (SerQ), price value (PV), trust (TR), system quality (SymQ) and information quality (IQ); were found to be significant predictors in influencing users' behavioural intention (BI) to adopt online shopping, and explained 72.7% of its variance, with PE was found the strongest antecedent of BI. However, the relationship between effort expectancy (EE), social influence (SI), hedonic motivation (HM) and BI was insignificant. This is one of the few studies that integrate the unified theory of acceptance and use of technology2 (UTAUT2) and DeLone-McLean model of IS success to study the adoption of online shopping, and the first to be tested in Lebanon. In light of these findings, implications for both theory and practice are discussed.

How Organizational Culture Affects Information System Success: The Case of an Indonesia IT-Based Company

This research aims at exploring the effect of organizational culture, especially clan culture, toward the success of information system implementation. A conceptual model of information system success had been developed by integrating DeLone-McLean model, technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT). Competing values model (CVM) is being used for organizational model, as such the assessment for organizational culture is using organizational culture assessment instrument (OCAI). To test the proposed conceptual model, empirical study was conducted at a IT-based company using questionnaire and gave the total of 319 usable data samples. The data analysis is using SmartPLS3 due to the abnormality of data distribution. The OCAI assessment shows that the company has a tendency toward clan culture which is quite unexpected for an IT-based company. However, further analysis shows that the company has successfully mixed clan culture with the less-dominant types of culture to create a conducive culture for the success of information system implementation. This study sheds light on IT implementation for business organizations especially the ones which have clan culture as a dominant culture embedded in their organizations.

An Analysis of the Factors Influencing the Adoption of Online Shopping

This article aims to identify the main influencing factors that may influence the adoption of online shopping in the UK by integrating Unified Theory of Acceptance and Use of Technology2 (UTAUT2) and DeLone-McLean model of IS Success with trust (TR), product variety (PRDV) and product guarantee. Data was collected from 388 British online shopping consumers using a structured self-administrated questionnaire. Structural equation modeling (SEM) showed that behavioural intention (BI) was influenced by performance expectancy (PE), convenience (CON), service quality (SerQ), trust (TR), product guarantee (PG), product guarantee (PRDV) and compatibility (COMP), in their order of influencing strength and all together accounted for 70.4% of the variance in BI. Contrary to the authors' expectations, effort expectancy (EE) and social influence (SI) did not have an influence on BI. The implications of this article to both theory and practice is discussed at the end.

Innovation acceptance and customer satisfaction. A survey on tax information systems

The pace of introducing innovation-based products and services to the market is increasingly fast and it significantly affects customer satisfaction, not only for consumer products and services, but also in the delivery of public service services. This paper uses innovation acceptance and technology adoption models to investigate the acceptance and satisfaction of taxpayers from introduction of new tax information system in Iran. By a review of existing models and related effective factors, a conceptual model has been developed based on DeLone-McLean model, and was applied on users in the Iranian tax information system. Findings of this research show that factors that lead to information transparency and more participatory users have a positive effect on innovation acceptance and the satisfaction of users of such technologies.

An empirical test of the DeLone-McLean model of information system success

This paper tests the model of information system success proposed by DeLone and McLean using a field study of a mandatory information system. The results show that perceived system quality and perceived information quality are significant predictors of user satisfaction with the system, but not of system use. Perceived system quality was also a significant predictor of system use. User satisfaction was found to be a strong predictor of individual impact, whereas the influence of system use on individual impact was insignificant.