<span><em>This study aimed to analyze the quality of service on customer satisfaction in </em><span><em>PT. Bank Mandiri (Persero) Tbk. Sidoarjo branch Gedangan, the variables used in this </em><span><em>study was the quality of service consisting of Reability, responsiveness, assurance, </em><span><em>empathy, and tangible as well as the level of customer satisfaction. This study was </em><span><em>conducted to spread out questionnaires to 72 customers in the bank branch Gedangan </em><span><em>Sidoarjo. To see the effect of service quality on customer satisfaction conducted </em><span><em>sampling of respondents involved in the sampling process. Test equipment used is the </em><span><em>technique of multiple linear regression analysis with SPSS 17.0 software. From the </em><span><em>results of multiple regression analysis in F test obtained Fhitung 22 285&gt; of F Table of </em><span><em>2346 or by the significant value of 0000 in which the significance value is less than the </em><span><em>significance level = 0.05. it can be concluded that Ho refused and Ha accepted, it </em><span><em>means reliability (X</em><span><em>1</em><span><em>), responsiveness (X</em><span><em>2</em><span><em>) assurance (X</em><span><em>3</em><span><em>), empathy (X</em><span><em>4</em><span><em>), and tangible </em><span><em>(X</em><span><em>5</em><span><em>) together have a significant impact on customer satisfaction (Y) , T test to determine </em><span><em>the effect obtained partial realibility of 2611; variable responsiveness of 2155; variable </em><span><em>assurance amounted to 2,383; emphaty variables for 4328; tangible variables for 2219. </em><span><em>whose value is greater than ttable which amounted to 1,997, which means stating that </em><span><em>the variable stress reliability (X</em><span><em>1</em><span><em>), responsiveness (X</em><span><em>2</em><span><em>), assurance (X</em><span><em>3</em><span><em>), empathy (X</em><span><em>4</em><span><em>), </em><span><em>and tangible (X</em><span><em>5</em><span><em>), individually (partial) influence to variable customer satisfaction. </em></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br /></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>