Introduction Inpatient medical care is a critical hospital function, but is costly and associated with risks to both patients and staff. Patients often demonstrate behavioral problems that interfere with care, prolong length of hospitalization, increase utilization of resources, delay discharge, and even lead to staff injury. To address these challenges, the San Francisco VA Health Care System (SFVAHCS) developed the Behavioral Education and Support Team (BEST). This team is comprised of psychiatry, psychology, nursing, and occupational therapy staff. BEST provides support, education, and interventions to patients who are engaging in treatment interfering behaviors. Goals include reducing risk to patients and staff, improving treatment adherence, reducing utilization of resources, shortening length of stay, and facilitating discharge. BEST staff also collaborate with inpatient staff to develop and consistently implement behavioral treatment plans. Since implementation in October 2015 to March 2018, BEST has served 488 veteran patients. Data demonstrate that BEST is associated with a 40% reduction in staff injuries in acute medicine settings, a 42% reduction in emergency psychiatric codes, and a 25% reduction in formal inpatient setting complaints. In addition, it is estimated that BEST reduces inpatient costs due to improved time to discharge and reduced staffing turnover and work loss due to injury. This presentation will provide an overview of the BEST team function and outcomes. Given the critical nature and high costs of inpatient medical care, the SFVAHCS determined that investment in a dedicated team to address these problems would be justified by reducing utilization of resources, length of hospitalization, overall cost, and adverse patient and staff outcomes. Methods The BEST team was initially implemented as a behavioral consultation team for inpatient medical patients in October, 2015, and was comprised of 5 members: • A RN team coordinator • A part-time psychiatrist (.2 FTE) • A psychologist • An RN team member • An Occupational Therapist The data from the BEST consultations between October 2015 and March 2018 were reviewed, and analyzed. Analysis of data included identification of total number of consultations, average age of patients, marital status, discharge status, themes for admission, days in hospital, presence of psychiatric disorder, dementia, serious mental illness, staff injury frequency, frequency of emergent psychiatric code calls, frequency of formal inpatient complaints. Results Since initiation in October, 2015, the BEST program has served 488 patients. Complex geriatric patient accounted for 78.7%. As of July, 2017, the majority of veterans served had a psychiatric disorder or need, including depression (50%), dementia (26%), delirium (21%), serious mental illness (18%), and suicidal ideation (10%). Adherence to treatment was a target problem in 56% of those referred. Specific Outcomes: • 40% reduction in staff injuries among acute medicine staff • 42% reduction in emergency psychiatric code calls • 25% reduction in formal inpatient complaints. In addition, a conservative estimate suggests that improving compliance with treatment and reducing length of stay by 1 day per non-compliance referral, extrapolated to the current time point, would generate a savings of approximately $835,000. In addition, inpatient nursing staff report a subjective increase in morale and perception of competence for coping with behavioral disruptions. • Consult Summary (October 2015 to March 2018) • 488 Consults • Average Age 69 (youngest 29 to oldest 101 • 466 Males and 22 Females • Marital Status – 156 Never Married; 96 Married; 18 Separated; 181 Divorced; 33 Widowed; 4 Unknown • Discharge Status – 11 Against Medical Advice; 10 Died; 4 Homeless; 87 Skilled Nursing Facilities; 219 Home/Board & Care/Shelters; 31 Mental Health Rehabilitation; 83 Long-Term Care; 35 Unknown; 8 Acute Hospital • Themes for Admission – 55 Altered Mental Status; 43 Failure to Thrive; 28 Placement Issues; 15 Falls; 68 Pain; 39 Shortness of Breath • Days in the Hospital: • 13,827 Total days in the hospital • 7,218 Days in the hospital awaiting placement after being cleared by medical team • $28 Million – cost awaiting placement Conclusions Since implementation of the BEST team at the SFVA Medical Center, data reveal overall reduction in utilization of resources, length of hospitalizations, overall costs, and adverse patient and staff outcomes. Specifically: 1. A dedicated behavioral team can significantly improve the experience of inpatient nursing staff, reducing injuries, improving morale, reducing staff turnover and burnout. 2. A behavioral intervention team can significantly reduce psychiatric codes and patient complaints, while improving clinical outcomes and patient satisfaction. 3. Reductions in staff injuries and improvements in treatment adherence can recoup costs for team staffing. 4. Reducing risk factors for disruptive behaviors reduces overall costs to the system and overutilization of resources. This research was funded by Funded through the San Francisco VA
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