Current Level Of Satisfaction Research Articles

Abstract P393: Current and Future Perceptions of Well-being are Associated With General Health Status in Adults: Results From the Gallup National Health and Well-being Index, 2018

Background: Growing evidence exists indicate that subjective perceptions of well-being (i.e. life satisfaction) are favorably associated with overall health status. Few reports are available that explore this association in nationally representative samples of US adults. Methods: Data from were collected from 115,929 US adults (18+ y) from all 50 states via dual mail and web-based sampling through the 2018 Gallup National Health and Well-Being Survey. Well-being was assessed by asking individuals to place themselves on a 10-step ladder with ‘worst possible life’ representing the lowest rung and ‘best possible life’ the top rung; ratings were collected for both their current life and their life in 5 years. Based on both current and future life ratings, individuals were categorized as thriving, struggling, or suffering. General health status was assessed based 5 options (excellent to poor). Results: Significant positive trends were observed between current and future levels of life satisfaction with ratings of general health status after accounting for age, sex, education, an income (p<0.001 and p<0.001, respectively) (Figure 1). Similarly, the proportion of adults categorized as “Thriving” was higher across more favorable levels of general health status. Conclusions: Level of well-being assessed by subjective rating of life satisfaction is strongly, positively, and independently associated with perception of general health status in a large sample of US adults. These results may demonstrate the strong influence of well-being on the preservation of health, however, further prospective examination of these associations are warranted.

Tariffa sostenibile: un ponte tra cittadini, operatori e regolatori

The paper presents the first national WTP/WTA survey conducted in Italy; moreover, the structure of the survey, allows us to study how information given to participants allows to update perceptions and hence WTP. By means of the Reasoned Action Approach, we identify the main determinants of WTP, and how those evolves thanks to information: generally it helps in empowering participants’ inclinations. We observe also misperception between objective quality and perceived quality; the knowledge of the Water Supply System reduces the misperception, and increases the WTP. Moreover the paper shows that participants exposed to information, update their WTP upward, choosing to sustain service’s quality. Channels which are crucial in shaping these decisions have to be found in the cost of the proposed improvement, in the current level of satisfaction and in the trust citizens are putting in water utilities. To conclude, information can be used to build tariff that tackles simultaneously sustainability from three different perspectives: social, financial and environmental; such an approach is calling also for a more engaging relationship between the stakeholder.

A Study on Customers Current Level of Satisfaction and Expectations towards various Products & Services Offered Sahakari Bhandar

A Study on Customers Current Level of Satisfaction and Expectations towards various Products & Services Offered Sahakari Bhandar

Identifying User Satisfaction Level of Road services: A Focus on Rajshahi City Bypass Road, Bangladesh.

The entire nation of Bangladesh depends highly on on-road transportation than other alternative routes, and this sector plays an essential role in the country’s overall communication. In the present competitive scenario of any country, every sustainable development of infrastructure, especially in road services depends on effective management of the road user’s needs and expectation. Every service provider or concerned organisation need to understand and meet the road user’s requirement. To perceive the road user’s demand, the present study initiates a survey to key out the drivers of user satisfaction, estimate current satisfaction levels and capture the various issues that determine the future road service requirement of a newly constructed road in Rajshahi. The study primarily focuses on quantitative methods to represent the database. Formulating a mathematical model like Factor analysis and linear regression, the evaluation criteria are employed to identify the road user satisfaction level. The criteria’s weights have obtained through the Analytical Hierarchy Process (AHP) method for understanding the future road service requirement. A structured questionnaire with a sample of 250 and expert opinions have included for the data collection procedure. The stratified random sampling method has used in this research. Five complex variables namely Comfort, Safety, Amenities, Roadside Signage and Emergency services are considered to discover the overall satisfaction level in Rajshahi City Bypass Road. The study concluded with an exciting finding that road user comfort has a high impact on the whole satisfaction level, among other factors considered in this study. To evaluate the future needs and expectations of better road infrastructure development, Expert gives priority to the safety of road user. This study will assist the policymaker for future priority basis sustainable decision making, and the methodology adopted herein can be replicated globally.

Satisfaction with e-learning: Theoretical approaches and empirical measurements

The emergence of e-learning transforms behavioural patterns of all participants in the education market. It is necessary to try alternative approaches and marketing tools to design effective online courses and ensure their integration to the educational process. The article analyses the opportunities and constraints on using the key marketing concept of customer satisfaction in terms of e-learning. In marketing, satisfaction is the central indicator of a company’s performance and success, since it serves as a prerequisite for expanding the customer base and building loyalty. The methodological framework embraces the theories of strategic marketing and consumer behaviour. The empirical part of the study includes the qualitative (identification of factors affecting satisfaction) and quantitative stages (method for assessing student satisfaction, including satisfaction indices and building a perceptual map). The methods applied by the authors encompass factor and cluster analysis. With the help of the Customer Satisfaction Index (CSI), we indicate that the current level of overall satisfaction with online courses provided by the National Open Education Platform is high (79 %). Based on perceptual maps, as well as factor and cluster analysis, the paper highlights a number of factors that are the most important for student satisfaction and categorizes them into groups. The most significant factor is the course design, and the least significant one is learning outcomes control, which includes the certificate value and the proctoring procedure. The method for assessing student satisfaction with e-learning is of use when designing online courses based on the in-depth understanding of the needs of online platforms’ users.

Wounds that time can’t heal: Life satisfaction and exposure to traumatic events

In this study, by employing large-scale survey data from four waves of the US Health and Retirement Study (HRS), we explore the (potentially long-lasting) effects of individuals’ exposure to psychologically traumatic life experiences on their subjective well-being. To this aim, we exploit the richness of our dataset, that contains information about occurrence and timing of a set of extreme events out of individuals’ control that may leave a “scar” extending to their current levels of life satisfaction in general as well as with regard to specific life domains. Our findings indicate that having a close relative hit by a life-threatening illness or accident and, especially, having been victim of a serious physical attack or assault are negatively related to both general and domain-specific life satisfaction, even after controlling for personality traits. Next, life satisfaction is significantly lowered by being physically abused by a parent. Overall, we provide evidence that the effects of some traumatic events are persistent over time and mostly related to women. Surprisingly, the effects of child death are negligible also in the short term.

THE MEDIATING EFFECTS OF LIFESTYLES AND HEALTH CAPABILITIES ON THE RELATIONSHIP BETWEEN AGING AND LIFE SATISFACTION

The importance of life satisfaction has been getting significant attention as the older population has increased rapidly. There are many studies to examine the relationship between older adults’ past and current lifestyles and life satisfaction levels that resulted to be either positively or negatively associated with. It is also well documented in the literature that aging is negatively associated with life satisfaction level due to the decrease in health capabilities. However, little study has been researched the direct and indirect relationships among advancing age, lifestyles, health capabilities, and life satisfaction levels. The purpose of the study was to examine the mediating effects of lifestyles and health capabilities on the relationship between aging and older adults’ life satisfaction levels. A total of 290 older adults completed the self-administered questionnaire of lifestyles and life satisfaction levels and their health capability assessments were evaluated at three clinical research centers in the U.S. Multiple regression test was utilized to analyze the data. The results showed the direct effects of advancing age [B =1.196, t=2.608, p=.010] and engagement in exercise or physical activity [B=-2.684, t=-3.071, p=.002] on life satisfaction levels among older adults. However, there were no mediating effects of lifestyles and health assessments on the relationship between age difference and life satisfaction levels among older adults. The results suggest the advancing age itself would be the strongest factor in older adults’ life satisfaction. Additionally, the findings also suggest that exercise and physical activity can enhance older adults’ life satisfaction levels as a supplemental factor.

Job satisfaction of mental healthcare workers in multidisciplinary teams

Background Various factors may influence job satisfaction for mental healthcare professionals. Identifying these factors can help identify strategies to strengthen job satisfaction. Aims To determine the current levels of job satisfaction for mental healthcare workers (MHCWs) in multidisciplinary teams, and to identify factors that impact this experience. Methods A sequential mixed methods study was used. Seventy seven MHCWs in regional Australia participated in an online survey. From this sample, 16 participants contributed to discipline-specific focus groups. Results The majority of participants (83%) were generally satisfied working in a mental healthcare role. A higher proportion reported a decrease in satisfaction in the past year than an increase. Differences between the four disciplines of MHCWs studied were evident. Commonalities were seen in professional recognition and direct client work. Conclusions Factors in the service delivery environment are having a negative impact in job satisfaction of MHCWs. Team dynamics and team leader qualities are important factors that support them in their work. Results from this study may be used to inform leadership education in mental health services. Individual discipline perspective can inform retention and recruitment strategies.

Factors Associated With Patient Satisfaction in Outpatient Department of Suva Sub-divisional Health Center, Fiji, 2018: A Mixed Method Study.

Background: With evolving health care industry toward patient centered orientation, inputs from the patients' perspective is valuable. Improved patient satisfaction is associated with increased levels of adherence to treatment processes and recommended prevention, and improved health outcomes. Hence, this study was conducted to assess the current level of patient satisfaction and explore its determinants in the Suva Subdivision health centers, Fiji, 2018.Methods: This was a mixed method cross-sectional study employing both quantitative and qualitative designs. A random sample of 410 participants attending the outpatient services completed the self-administered structured questionnaire. The questionnaire focused on socio-demographic features, waiting time, doctors' communication, and patient trust. Data from 375 questionnaires (response rate of 91%) was analyzed in SPSS where descriptive analysis and univariate and multivariate logistic regression was done at 0.05 level of significance and 95% confidence interval to find the determinants of patient satisfaction. From these 375 participants, 20 participants were purposefully selected for audio recorded interview guided by a semi-structured questionnaire and data was analyzed using thematic analysis.Results: The majority of the patients were generally fully satisfied with their consultation (69.3%). Univariate logistic regression showed that age, gender, education level, waiting time, doctors' communication behavior, and patient trust level were significantly associated with patient satisfaction independently. After controlling for all the variables, gender, number of visits, waiting time, and patient trust were significantly associated with trust. Those who had full trust in the doctors, were more likely to be fully satisfied with their consultation (aOR of 18; p = 0.0001) and those who got seen within 1 h, were more likely to be satisfied with their consultation (aOR of 3.3; p = 0.0001). Though, the patients voiced that getting a satisfying consultation was worth the wait. The doctors' attitude and way of communication also made a difference to the patient's level of satisfaction.Conclusions: This study showed that patient satisfaction is positively associated with patient trust, doctors' interpersonal skills and communication behavior and negatively associated with waiting time. Hence, doctors upgrading their communication skills and health service managers strategizing ways to improve waiting time can contribute to better patient trust and thus lead to better patient satisfaction and positively influence health outcomes.

Young People's Satisfaction With the Online Mental Health Service eheadspace: Development and Implementation of a Service Satisfaction Measure.

BackgroundOnline youth mental health services are an expanding approach to meeting service need and can be used as the first step in a stepped-care approach. However, limited evidence exists regarding satisfaction with online services, and there is no standardized service satisfaction measure.ObjectiveThis study implemented an online youth mental health service satisfaction questionnaire within eheadspace, an online youth mental health service. The aims were to test the questionnaire’s psychometric properties and identify current levels of satisfaction among service users, as well as to identify client and service contact characteristics that affect satisfaction.MethodsData were collected from 2280 eheadspace clients via an online questionnaire advertised and accessed through the eheadspace service platform between September 2016 and February 2018. Client and service contact characteristics, potential outcomes, and session and service feedback data were collected.ResultsThe service satisfaction questionnaire demonstrated high internal consistency for the overall satisfaction scale (alpha=.95) and its three subscales: session satisfaction, potential outcomes, and service satisfaction. A three-factor model was the best fit to the data, although including a higher order unidimensional construct of overall satisfaction was also a reasonable fit. Overall, young people were very satisfied with eheadspace (mean 3.60, SD 0.83). Service characteristics, but not client characteristics, were significantly associated with satisfaction. Young people were more satisfied with eheadspace when they had greater engagement as evident through receiving esupport rather than briefer service provision, having a longer session and greater interaction with the clinician, and not previously attending a face-to-face headspace center.ConclusionsThe online youth mental health service satisfaction questionnaire developed for and implemented in eheadspace showed good psychometric properties. The measure is brief, has good internal consistency, and has a clear factor structure. The measure could be adapted for use in other online youth mental health services. The young people using eheadspace and completing the feedback survey were highly satisfied. Greater engagement with the online service was shown to be associated with greater satisfaction. No specific client demographic groups were shown to be more or less satisfied.

Income and Subjective Financial Well-Being as Determining Factors of Life Satisfaction

The purpose of the investment is to improve the current level of life satisfaction by achieving investment goals. Investors tend to attain high levels of life satisfaction when their investment goals are achieved and lower levels of life satisfaction when goals are far from achievement. The idiosyncratic characteristics of an individual may often hamper the achievement of investment goals and ultimately influence the level of life satisfaction. These characteristics can either contribute towards low life satisfaction or high life satisfaction. Income and the subjective financial well-being play a determining role in whether an investor has a positive or negative life satisfaction. Hence, the aim of this study was to determine whether income and subjective financial well-being have an influence on the life satisfaction of investors. The results of this study reveal that a strong relationship exists between income, financial well-being, and life satisfaction. Investors who perceived themselves, to have high financial well-being were more likely to have high life satisfaction. On the contrary, investors with low perceived financial well-being were more likely to have low life satisfaction. Similar results were observed for income and life satisfaction since a positive relationship was also found.

A Data Analytic Approach of Job Satisfaction: A Case Study on Airline Industry

Intense competition has made it critical for airlines to retain its highly capable staff by ensuring the highest job satisfaction of its employees. This competition has resulted from the emergence of budget airlines focussed on a niche market. To provide a differentiated passenger experience whilst flying with airlines, the management should ensure that all the staff, including ground level and cabin crew, who are the initial contact point with customers are highly satisfied in terms of their job roles. The study evaluates human resource (HR) factors affecting job satisfaction with a given (anonymous) airline. A detailed study and analysis of major factors contributing to job satisfaction in the said airline was carried out. In analysing the relationship and current level of job satisfaction, the study uses a quantitative approach, with primary data obtained from questionnaires completed by employees in one of the airlines. Further, the study has identified independent variables as being financial rewards and recognition, training and development, and work environment. Statistical tools, such as correlation and regression analysis, are used to evaluate the responses from questionnaires and to provide significance of the independent variables contributing to job satisfaction.

Elementary Teachers’ Job Satisfiers and Dissatisfier: What Good Professional Development Can Do (SciencePG - Elementary Teacher Job Satisfiers and Dissatisfiers: What Good Professional Development Can Do)

This study evaluated specific aspects of elementary school teachers’ job satisfaction in a large urban public school district. Teachers from ten out of sixty-four elementary schools within a school district in a U.S. western state were surveyed. The elementary schools surveyed included low, medium, and high social economic status schools. This study evaluated (1) the current level of job satisfaction of elementary school teachers and (2) important professional practices that influence teacher job satisfaction. Intrinsic job satisfaction was higher than extrinsic job satisfaction, with overall job satisfaction indicating elementary school teachers were slightly more satisfied than not satisfied. Elementary school teachers were very satisfied with their co-workers, nature of work, and supervision and not satisfied with pay and operating conditions.

Electronic Word of Mouth (e-WoM): Is it an Effective Tool for ReVitalizing the Relationship between a Brand and Its Ex-Customers

The target of this study is to shed light into an unexplored area in the marketing literature by (1) identifying the factors contributing to the formation of a relationship re-vitalization effect of e-WoM in an e-commerce context, and (2) exploring the relationship between re-vitalization effect of e-WoM, current brand loyalty, current brand satisfaction level and old brand satisfaction level. The sample was chosen among the ex-customers of 3 e-retailers in Turkey and 150 customers responded to the survey. Model testing was done through Structural Equation Modeling (SEM) method. Results of the study indicate that re-vitalization of the relationship between the customer and his/her old brand through the e-WoM communication is the function of Tie Strength between the customer and e-WoM message source (sender), the satisfaction level with the old brand before leaving the brand and the brand loyalty level towards the current brand purchased. Brands need to employ e-WoM communication before ex-customers become loyal to their current brand.

United States Air Force Physician Assistant Postgraduate Specialty Training Factors: A Brief Survey.

The purpose of this study was to determine USAF physician assistants' (PAs') concerns regarding postgraduate education and training. This was a single-mode, observational, cross-sectional study using an anonymous-structured survey involving a population of 420 active duty USAF PAs. Potential participants were contacted by email and asked to take a one-time survey via a secure survey site link. One hundred ten USAF PAs participated in the survey seeking their opinions on factors affecting applying for military postgraduate specialty training. The prime factors identified fell into 3 major groups of concern: types of degrees offered, current job satisfaction, and types of specialty training available. The most desired degree and specialty options were the doctorate of science and emergency medicine. Only a small number of respondents (6%) expressed current job satisfaction and the desire to remain in family medicine. This study revealed important information to senior leaders who fund, recruit, train, and maintain force-readiness requirements. The 3 identified main priorities of respondents were the types of degrees, current level of job satisfaction, and the types of specialty training. The vast majority of those surveyed preferred the doctorate, which is what all of the specialty degrees in the Air Force are, except for ENT.

Economic Expectations and Satisfaction with Democracy: Evidence from Italy

AbstractIn this article, we argue that individuals’ expectations about their future economic prospects are a crucial missing determinant of their degree of satisfaction with democracy. To investigate this link, we collected an original, nationally representative data set on young skilled unemployed Italians using the innovative quantitative expectations data methodology (Manski 2004). Controlling for current local labour market conditions with administrative province-level data and for a rich array of individual-level determinants, we show that those expecting greater job insecurity and instability have lower current satisfaction levels with democracy. By better conceptualizing and operationalizing individuals’ expectations, we advance the theoretical framework on satisfaction with democracy and show that expectations are an important and often overlooked determinant of the current level of satisfaction with democratic institutions.

Job Satisfaction of Library Staff: A Study Based on University Libraries in Sri Lanka

Library of a university considered as an important entity of a university and employees of the library have a key role to play in disseminating knowledge to the academic clientele in the university. This study conducted to comprehensively investigate the job satisfaction of employees as the main objective and followed by identifying the main factors and finally to provide suggestions to overcome the dissatisfaction level of jobs of staff serving in respective universities. Study sample comprised with 510 respondents representing all professional, para-professional and support staff categories working in 14 university libraries in Sri Lanka. Semi structured questionnaire with five point likert scale used to collect quantitative data for the study. The study findings indicates that university library employees were moderately satisfied with their jobs and in general and co-workers, salary and benefits, physical working condition, career development opportunities, work itself, appreciation and feedback identified as the main factors of job satisfaction. The present study recommend to take immediate measurements to enhance the level of job satisfaction among employees by enhancing a collaborative working atmosphere, provide more career development opportunities, establish a proper mechanism for provide appreciation and feedback to enrich the current level of job satisfaction of library staff.

ASSESSMENT OF EGYPTIAN EMERGENCY MEDICAL TECHNICIANS’ LEVEL OF EDUCATION AND TRAINING IN MANAGING MASS CASUALTIES AND DISASTER EVENTS

Introduction: Egypt has been and continues to be at risk of a multitude of natural and man-made disasters and mass casualty incidents (MCIs). In spite of the essential and integral role of the emergency medical services in MCIs management, there is abundant literature indicating that healthcare providers lack adequate education and training in responding to MCIs. Aim of work: The objectives of the study were to assess the current level of education, training, experience, preparedness and satisfaction with knowledge and training of the Egyptian emergency medical technicians (EMTs) in responding to MCIs. Materials and Methods: A cross-sectional and questionnaire-based survey that recruited 177 EMTs working within the Egyptian Ambulance Authority. Planning, education and training scores were calculated in order to determine a possible correlation with self-confidence and preparedness in responding to MCIs. Results: The results of the study demonstrated that about one-third of the surveyed EMTs found that they had a high MCIs planning level and about two-thirds had a high MCIs training level. However, about 70% of EMTs had no training regarding terrorism response and about half of them had never participated in MCIs exercises. Both the MCIs training level and the participation in MCIs exercises were correlated with the perception of the EMTs’ confidence and preparedness for their role during MCIs response. The surveyed EMTs ranked the administrative obstacles as the most frequent barriers to MCIs medical education or training. Conclusion: The educational strategy should include mechanism that substitute for practice and experience and should ensure that the identified training needs and the required competencies are met.

The impacts of monetary rewards on public sector employees in construction

PurposeLiterature indicates that monetary reward or compensation impacts on the level of attraction, motivation, job satisfaction and retention of employees. The elements of compensation include salary, bonuses (allowances), gratuity and pension. The purpose of this study is to investigate how these four elements of compensation specifically influence the attraction, motivation, job satisfaction and retention of public sector construction employees of Jigawa State of Nigeria to inform how their employer can raise the current levels of satisfaction and retention of employees.Design/methodology/approachThe Positivist paradigm guided the empirical research where a questionnaire was developed, pilot-tested and administered to 265 people using stratified random sampling. A total of 260 questionnaires were collected, representing a response rate of 98 per cent. The data obtained were analyzed using both descriptive statistics and structural equation modelling.FindingsThe results established that construction employees in Jigawa State’s public sector were motivated by allowances and gratuity, attracted to the job by salary, pension and gratuity and remained in their jobs through the influences of gratuity and pension. Gratuity played a major role, as it impacted on all the four variables studied.Practical implicationsThese findings are applicable to Jigawa State of Nigeria but can be extrapolated to other public sector construction employees in the whole country. The findings could also be generalized in other states where the pay scales are different within the ministries.Originality/valueThe impacts of four elements of monetary rewards on four employees’ variables were studied. The specifics of which elements of compensation influence the employees of Jigawa State’s Ministry of Works and Transport have been identified. The findings from this study showed that gratuity played a primary role, as it impacted highly on all the four variables of job attraction, motivation, satisfaction and retention. Pension also played a high role, as it impacted heavily on job attraction, satisfaction and retention. Comparatively salary and allowances had high impact on one variable each: job attraction and motivation, respectively.

Deployment communication: Underlying processes and outcomes.

This concurrent embedded mixed methods study explored important aspects of communication occurring between military service members and their intimate partners during a combat deployment to Iraq or Afghanistan. Fifty-eight participants (32 military veterans and 26 non-veteran partners) participated in an interview using standardized self-report measures assessing the current level of relationship satisfaction, trauma symptoms of the veteran, and the veterans' trauma exposure. Participants also participated in a semistructured interview focused on combat deployment and reintegration experiences. The findings suggested that communication between service members and their intimate partners during deployment is important to maintaining an emotional connection, preventing distancing to ease the transition back, obtaining assurance regarding the safety of the deployed partner, and meeting current needs to be emotionally engaged with their partner. Access to the methods of deployment communication, however, was reported to be highly variable within and across deployments. Planned withholding of unpleasant or distressing information from one's partner appeared to be common and may represent a choice by participants to improve their well-being and outcomes. Recommendations for clinical interventions include preventive programs to help couples discuss their expectations for communication during the deployment. Future research might focus on the development of measures of preferences in deployment communication, as well as the degree of impact of communication on service member duty performance, individual psychological outcomes, and couple-based outcomes. (PsycINFO Database Record