Cultural Intelligence Research Articles

Managing global supply chain teams: human resource strategies for effective collaboration and performance

This study examines the role of human resource (HR) strategies in enhancing collaboration and performance within global supply chains, an area of increasing importance in the context of globalized business operations. The primary objective is to identify and analyze current trends in HR practices that contribute to effective global supply chain management, focusing on adaptability, technological integration, sustainability, and ethical practices. Employing a systematic literature review and content analysis as its methodology, the study draws on academic journals, conference proceedings, and industry reports from databases such as Scopus, Web of Science, and Google Scholar. Key findings reveal that adaptability and flexible work arrangements, supported by digital HR technologies, are essential for operational resilience and employee engagement. The integration of sustainability and ethical considerations into HR practices is identified as crucial for maintaining competitive advantage and ensuring regulatory compliance. Furthermore, the development of cultural intelligence and inclusive leadership within global teams is highlighted as vital for fostering effective collaboration across diverse cultural landscapes. The study concludes that strategic HR management plays a pivotal role in navigating the challenges and leveraging the opportunities within global supply chains. Recommendations for practitioners emphasize the importance of continuous learning, embracing digital transformation, and integrating sustainability into HR practices. The study also outlines areas for further research, including the impact of emerging technologies on HR practices and the long-term effects of sustainable HR strategies on organizational performance. This research contributes valuable insights into optimizing HR strategies to enhance global supply chain collaboration and performance.

A Systematic Literatur Review: Factors Affecting of Expat Employee Performance

This literature research effectively found 10 pertinent studies that were taken from papers that were indexed in Scopus (Q1-Q4) using the PRISMA guidelines. Using the Watase Uake program, this analysis classified the themes and demonstrated how the emergent themes were related to one another. The results of this systematic literature review show that several factors affect their performance, including learning orientation, positive affectivity, boundaryless mindset, trust and organizational support, personality and emotional intelligence and cross-cultural competence which includes cultural intelligence and cultural empathy. In addition to these various factors, it also requires cultural adjustment or expatriates adjustment which can be interpreted as an effort from both parties, namely expatriates and the company concerned in reducing cultural and environmental barriers with pro-active efforts from both. Good adjustment skills are required by an expatriate

Strategies Adopted by Employees Toward Meeting the Requirements of International Company Needs and Developing Global Efficiency

"In the modern world, the international company cultivates a culture on a global scale. Employees face challenges in adapting to critical international cultural levels. Employees need to develop skills, language proficiency, and cultural understanding based on the needs and requirements of international company strategies for the work culture. Employees must develop communication skills to interact with colleagues and clients worldwide. Employees are encouraged to learn multiple languages to engage with different cultures for global business activities. They can leverage technology to bridge geographical gaps. With the rise of virtual collaboration tools, employees can now work seamlessly across borders. By embracing digital platforms and staying up-to-date with the latest technology trends, employees can enhance their productivity and contribute to global efficiency. They can seek training opportunities that specifically address the challenges of working in an international context, such as cross-cultural communication or global project management. By embracing cultural intelligence, enhancing language skills, leveraging technology, and investing in continuous learning, employees can play a vital role in driving the success of international organizations in today's interconnected world. To achieve these goals, employees can adopt several strategies that help them navigate the challenges of working in a global setting."

Characteristics of student cultural intelligence in East Priangan and counseling services to facilitate it

The current era of Society 5.0 and high accessibility has an impact on the dynamics of academic life in higher education, namely the increasingly diverse characters and backgrounds of students’ lives. Cultural competency for students in conditions like this becomes a necessity. This research aims to reveal the characteristics of students' cultural intelligence in East Priangan, including in terms of gender differences. Apart from that, another aim of this research is also to formulate counseling services to facilitate the optimization of students’ cultural intelligence. A cross-sectional study was used to reveal the cultural intelligence characteristics of 417 students in East Priangan. Accidental sampling was used in this research. Data collection uses the Cultural Intelligence Scale (CQS). The analysis technique uses a central symptom measure to describe the characteristics of students' cultural intelligence and Pearson correlation to measure the relationship between its aspects. Independent t test analysis was used to compare the characteristics of students' cultural intelligence based on gender. The result of the analysis are alpha 0,05; F=0,405; p =0,715. The results of the research show that the cultural intelligence of East Priangan students is moderate and there is no significant difference between male and female students. Recommendations for a counseling framework to facilitate the cultural intelligence of students in East Priangan which can be formulated based on the original values of stusdent life in East Priangan as well as multicultural competence for counselors who will use this framework.

Cultural intelligence and acculturation among non-native Arabic learners: the impact of ‎learning apps.

Learning apps can be helpful to non-native language learners in learning Arabic, which includes speaking, writing, and speaking exercises. When learners become better in the language, they become more confident in interacting with the community, thus affecting their Cultural Intelligence (CQ) and Acculturation (AC). This study aimed to explore the relationship between the CQ and AC among non-native learners of Arabic. Additionally, the study aimed to investigate the potential impacts of learning apps and gender. This study used a correlational approach, involving a sample of 102 non-native Arabic language learners in Jordan. To assess these factors, this study used the Cultural Intelligence Scale and the Acculturation Survey. The findings of this study revealed a positive correlation between the CQ and AC. Furthermore, the use of apps can provide CQ and AC levels. In addition, the study determined that gender did not play a significant role in influencing learners. the utilization of educational apps has been shown to enhance both CQ and AC. Thus, it is imperative to encourage learners to engage with these apps, as they foster cultural awareness, thereby facilitating the process of learning Arabic.

The association between institutional setting, cultural intelligence and social interaction in a divided society: a study among students

PurposeThis study aims to explore the perception of students from conflicted groups studying nursing together regarding the intergroup encounter. Specifically, this study focused on Jewish and Arab students in a nursing undergraduate program at an Israeli college. This study focused on the association between two factors [students’ cultural intelligence (CQ) level and their satisfaction with the support provided by the college] and the degree of closeness or social interaction Arab and Jewish students experience.Design/methodology/approachAccordingly, 362 students completed three anonymous questionnaires during December 2022, focused on (1) CQ (2) satisfaction with the academic setting and (3) experience of intergroup social interaction.FindingsThe results revealed that (1) Arab students (minority group) demonstrated higher CQ than Jewish students, especially regarding awareness of cultural differences and motivation for intercultural encounters. (2) Arab students experienced the intergroup encounter with Jewish students as closer and warmer than Jewish students did. (3) Despite being a minority group in Israel, Arab students’ satisfaction with the college’s support was higher than that of Jewish students. (4) Satisfaction with the support provided by the college was the main factor associated with the sense of social interaction, having a higher correlation with it than the degree of CQ.Originality/valueFostering CQ through curricula alone is insufficient in shaping intergroup experiences of students studying together in a divided society. To encourage social interaction between students in academia in divided societies, educational institutions need to ensure their students’ sense of support is high.

Role of Cultural Intelligence and Customer Involvement on Behavioral Loyalty Toward Manufactured Products in Nigeria

Evidence from the literature reveals that customer loyalty research is growing and is becoming more widely integrated into related disciplines. This study evaluates the role of sales representatives’ cultural intelligence (CI) in the behavioral loyalty (BL) of customers of SMEs in Nigeria, through the mechanism of customer involvement (CuI). Two sets of questionnaires were administered directly to the sales representatives, and indirectly to the customers, via the sales representatives. Three hundred and fifty copies of the sales representatives’ questionnaire were administered, based on the population of 65 manufacturing SMEs and an average of 5.4 copies per SME, while 384 copies of the customers’ questionnaire were sent to the unknown pool of customers. Data were col- lected from the two sets of respondents, which were analyzed through a variance-based structural equation modeling using Smart-PLS software. The results reveal a positive and significant relationship between cultural intelligence and behavioral loyalty, while the in- direct relationship reveals customer involvement does strongly mediate the relationship between the antecedent and the outcome. The findings imply that behavioral loyalty is engendered when sales representatives possess high cultural intelligence, and customers are strategically involved through consultations and product co-creation.

Predicting teachers’ sense of efficacy: A multimodal analysis integrating SEM, deep learning, and ANN

AbstractThis study aims to investigate the predictive role of cultural intelligence, motivation to teach, and “culturally responsive classroom management self‐efficacy” (CRCMSE) in teachers’ sense of efficacy. The study utilized a combination of “structural equation modeling” (SEM), deep learning, and “artificial neural network” (ANN) to analyze data collected from 1061 preservice teachers. The SEM analysis indicated that cultural intelligence, motivation to teach, and CRCMSE significantly predicted the sense of efficacy of the teacher candidates, accounting for 59% of the variance. Additionally, the ANN model accurately predicted the teachers’ sense of efficacy with 75.71% and 75.17% accuracy for training and testing, respectively. The sensitivity analysis revealed that CRCMSE played the most crucial role in predicting the preservice teachers’ sense of efficacy. The deep learning model also predicted the sense of efficacy with an overall accuracy of 74.18%. The utilization of a multimodal analysis approach facilitated the identification of both linear and nonlinear relationships between the constructs.

The relationship between ethnocentric behaviour and workforce localisation success: The mediating role of knowledge sharing tendency

Ethnocentric conduct among employees is observed in multicultural work environments characterised by the presence of individuals from diverse origins. The existence of ethnocentrism inside the workplace has been observed to have repercussions for colleagues. Nevertheless, despite the significance of the aforementioned factors, there hasn't been a considerable pertinent scholarly study on how these aspects affect the localisation of human resources. This research closes the gap in the literature by integrating ethnocentrism and human resource localisation variables. We used Andrew F. Hayes PROCESS V4.0 to assess the hypothesised relationship between employees' ethnocentric behaviour and human resource localisation success. In addition, employee knowledge-sharing tendency works as a mediator, and employee cultural intelligence (CQ) is a moderated mediator. From the analysis of 361 respondents from multinational Company (MNC) workers, we found that ethnocentric behaviour reduces employee knowledge-sharing tendency among workers and, in return, reduces human resource localisation success. However, CQ moderates the mediated relationship between employee knowledge-sharing direction and localisation success. We also found that when employees have high CQ, the negative effect of ethnocentrism on localisation success weakens. Managers of multicultural organisations should reduce ethnocentrism to ensure the success of human resource localisation. MNCs can consider employing culturally intelligent individuals and giving them sensitivity training. Future research can integrate other variables, such as the firm's cultural characteristics, to continue this research domain. Further research can also consider collecting data from nations with high cultural distances; comparative studies between two countries are also encouraged.

Enhancing School Organizational Health: Exploring the Nexus of Professional Development, Transformational Leadership, and Cultural Intelligence in Indian and Ethiopian Secondary Schools

Enhancing School Organizational Health: Exploring the Nexus of Professional Development, Transformational Leadership, and Cultural Intelligence in Indian and Ethiopian Secondary Schools

EXPLORING THE LEVELS OF CULTURAL INTELLIGENCE AND EMOTIONAL INTELLIGENCE AMONG ASIAN INTERNATIONAL STUDENTS

Cultural intelligence and emotional intelligence have gained substantial attention as integral components of the intercultural adaptation process. Despite their significance, there exists a research gap in examining the specific levels of these competencies within homogeneous cohorts of international students. Therefore, the main purpose of this study was to address this gap by assessing the levels of cultural intelligence and emotional intelligence among Asian international students enrolled in Chinese universities and their associated with sociodemographic variables. The study comprised 228 student participants. Participants completed self-report questionnaires measuring their cultural intelligence and emotional intelligence. The findings reveal that a significant proportion of Asian international students exhibit moderate to high levels of both cultural intelligence and emotional intelligence. Additionally, the research highlights a positive correlation between cultural intelligence and emotional intelligence. Among sociodemographic variables, prior travel experiences and international students’ friendships with local students displayed significant relationships with their cultural intelligence and emotional intelligence. However, gender, age, and educational level were not significantly related to cultural and emotional intelligence competencies. The study might offer valuable insights into the extensive body of cross-cultural literature on international students and can also serve as a practical guide for university communities seeking to implement measures that enhance the cultural and emotional intelligence of international students.

Examining the Effect of Five-Factor Personality Traits on Cultural Intelligence

With the impact of globalization in the field of education as in every area, the tendency of individuals to prefer other countries and cultures for education has increased. Individuals who move to different cultural environments for educational purposes face different cultural challenges. In this regard, cultural intelligence (CI) emerges, which contributes to managing cultural differences in the best way, using them in the most appropriate way for the benefit of individuals and organizations, and exhibiting appropriate behaviors in different cultural environments. This study aims to determine the effect of five-factor personality traits (FFPT) on the cultural intelligence (CI) of international university students through an experimental research design. Further, the effect of five factor personality trait dimensions on cultural intelligence was examined. Valid responses were obtained from 585 international students continuing their education in different faculties and departments of Mardin Artuklu University. The data were analyzed with the structural equation modelling (SEM) AMOS package program. Result of the analysis, it was seen that FFPT have a positive and significant effect on CI. In addition, positive significant effects of the FFPT dimensions (extraversion, agreeableness, conscientiousness, openness, and neuroticism) on the dimensions of CI (cognitive, meta-cognitive, behavioral, and motivational) were observed.

Cultural Values of Tourists as Moderators of the Satisfaction-Loyalty Link: An Empirical Investigation in the Hospitality and Tourism Context

Purpose - The role of customer satisfaction in predicting customer loyalty has attracted a great deal of attention from academics and practitioners in recent years. However, there have been limited empirical studies on this topic, particularly in the context of Korean tourism. Additionally, since tourists typically come from diverse cultural backgrounds, they may present a wide range of subsequent attitudes and behaviors, even after identical tourism experiences. This implies that the relationship between satisfaction and loyalty may appear vastly different in different tourists. In this vein, the purpose of the present paper is twofold: (1) to empirically examine the association between tourist satisfaction and tourist loyalty, and (2) to explore cultural values as potential moderators of the aforementioned tourist satisfaction-tourist loyalty link, namely long-term orientation and cultural intelligence. Design/Methodology/Approach - Using the expectancy disconfirmation paradigm as a theoretical backdrop, the present study proposed and tested the research hypotheses. Data were collected from a web-based survey of 400 tourists visiting South Korea. Findings - The findings of this study indicated that tourist satisfaction with a trip was positively related with tourist loyalty. The findings further revealed that the long-term orientation of tourists positively moderates the tourist satisfaction and tourist loyalty relationship, yet this moderating impact of long-term orientation varies in accordance with the level of cultural intelligence of tourists. Research Implications - With the increased recognition of importance of tourism in South Korea’s trade, this paper enhances the current understanding of the tourist satisfaction-tourist loyalty link and provides important insights into tourism management.

Cultural intelligence in the workplace: a study among Ecuadorian line-level employees

Cultural intelligence (CQ) is the capability to function effectively in intercultural and global environments. This paper reports on a study conducted to assess CQ levels among line-level employees in various types of industries and organizations in Ecuador. A first in its focus on line-level employees in Ecuador, the study found that levels of CQ varied among workers, both overall and in the various subsets of CQ, and that significant differences existed based on demographic variables.

A study on a model of intercultural learning contents and methods

This study is a model study on the contents and methods of intercultural learning. Starting with a discussion of the intercultural learning model construct, it presents key contents important for intercultural learning and learning methods that can increase the effectiveness of intercultural learning. Also, we actually conducted the above learning program at the learning site and discussed the observations and results. It was a case study that allowed us to test the effectiveness of cultural intelligence theory, the latest theory that can improve intercultural competency. In addition, in order for the cultural intelligence theory to be effective in the learning process, it was found that the PBL method, which allows learners to solve problems on their own, rather than cramming education, is useful. Additionally, it was found that the ARCS model was also very effective in motivating and maintaining learners' continuous motivation. At this time, the instructor was also able to see that the effect increases when the role of catalyst becomes the main one.

Relationship between Cultural Intelligence of Hotel Employees and Guest Satisfaction: A Cross-Cultural Study in Kenya

Purpose: The aim of the study was to assess the relationship between cultural intelligence of hotel employees and guest satisfaction, a cross-cultural study in Kenya. Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries. Findings: The study investigated the correlation between the cultural intelligence (CQ) of hotel employees and guest satisfaction across different cultural contexts. Through a cross-cultural analysis, researchers found a significant positive relationship between the cultural intelligence of hotel employees and guest satisfaction levels. Specifically, higher levels of cultural intelligence among employees were associated with increased guest satisfaction, suggesting that employees who possess a better understanding and appreciation of diverse cultures are better equipped to meet the needs and preferences of guests from various backgrounds. This highlights the importance of fostering cultural intelligence among hotel staff to enhance overall guest experiences and satisfaction in the hospitality industry. Implications to Theory, Practice and Policy: Social exchange theory, service climate theory and resource-based view theory may be used to anchor future studies on assessing the relationship between cultural intelligence of hotel employees and guest satisfaction, a cross-cultural study in Kenya. Hospitality organizations should prioritize the integration of cultural intelligence training programs into their employee development initiatives. These programs should not only focus on enhancing employees' cultural knowledge but also emphasize the development of cultural mindfulness and adaptability skills. Government bodies and industry associations should advocate for the inclusion of cultural intelligence training requirements within the accreditation and certification standards for hospitality professionals.

Cultural Intelligence: A critical capability for health and safety professionals in building interpersonal trust?

This literature review was conducted as part of the authors submission in attaining a Master’s In Advanced Leadership Practices through Massey University (2018 – 2019). The literature review was supported with research which included focus groups, the aim of which was to explore the theories and beliefs of senior executives from the New Zealand business community about the impact of building trust where their health and safety advisor has cultural intelligence capability. It is intended that the results of the focus groups will be published in future issues of this publication.

The mediating role of cultural intelligence to learning flexibility, cultural difference and expatriate effectiveness

PurposeDrawing on experiential learning theory, this study seeks to understand how the perceived cultural difference in a foreign country and learning flexibility, which enables more integrated experiential learning from international experience, influence expatriates’ cultural intelligence (CQ) and consequently their adjustment and job performance.Design/methodology/approachSurvey data were collected from 169 expatriates in China. Polynomial regression analyses were employed to test curvilinear relationships between cultural difference and CQ and between learning flexibility and CQ. Mediation hypotheses were tested either by the MEDCURVE procedure if a curvilinear relationship was confirmed or by the Haye’s Process procedure if a curvilinear relationship was not confirmed and instead a linear relationship was confirmed.FindingsThe results demonstrated a positive relationship between cultural difference and CQ and an inverted U-shape relationship between learning flexibility and CQ. CQ mediated the relationship between cultural difference and expatriate adjustment and partially mediated the relationship between learning flexibility and expatriate adjustment. CQ positively influenced expatriates’ job performance via expatriate adjustment.Practical implicationsOur findings suggest that companies should not hesitate to send expatriates on assignments to culturally very different countries and focus more attention on the selection of expatriates. The findings of this study suggest firms should choose candidates who are moderate or high in learning flexibility and could engage in integrated learning and specialized learning in a more balanced manner.Originality/valueThis research is the first study that examines the influence of learning flexibility on CQ and expatriate effectiveness. It examines cultural difference through the lens of experiential learning theory and argues that cultural difference constitutes “stimuli” in the experiential learning environment for individual learning in an international context. The results advance our knowledge of the role of experiential learning in developing capable global managers.

Factors affecting E-HRM practices in Greek shipping management companies: the role of organizational culture, cultural intelligence, and innovation

HRM is forced to adapt and reinvent its practices towards more innovative and creative frameworks and models, due to the impetus technological developments in the modern business environment. The same applies to the elements of the organizational culture and corporate structure, which are decisive for the success of such initiatives. To undergo the shift to digital transformation, there is a need for human resource development professionals to invest in advanced competencies and capabilities. The scope of this paper is to examine the concept of digital innovation and HRM digitalization in the shipping industry and their relationship with corporate culture, intelligence, and leadership. Data were collected via a survey conducted in Greek shipping companies, and personal interviews with maritime professionals. Findings show that organizational culture and cultural intelligence are significant factors for digital innovation. Digital culture and digital leadership are proving to be important components in achieving this, whereas organizational cultural intelligence has a major impact on e-HRM. The present research contributes at both academic and policy level. In the former case is assists in bridging the gap in the maritime literature by examining digital innovation and e-HRM practices in the shipping industry along with the required skills for their development or enhancement. In the latter case the paper assists in the documentation of challenges maritime companies face in relation to digitalization practices and how policy makers can assist in their adoption.

Cultural Intelligence and Ethnocultural Empathy Among Psychology Students in Serbia: Insights and Perspectives

Cultural intelligence is of great importance for effective communication between members of different cultures, but also for the possibility of better adaptation to other cultural environments. Ethnocultural empathy is necessary to better understand the emotions and needs of members of other cultures. Ethnocultural empathy also involves the understanding and effectively communicating with individuals from different cultural backgrounds. This study aimed to assess the intercultural competencies of psychology students in terms of cultural intelligence and ethnocultural empathy. The Cultural Intelligence Scale, with 20 items, and the Ethnocultural Empathy Scale, with 30 items, was used for data collection. As such, participants completed questionnaires that included basic socio-demographic questions and questions corresponding to each item on the scale. The questionnaires were completed in both online and printed form. The sample included 100 psychology students from various universities in Serbia. A detailed statistical analysis was conducted in order to detect all results elements of importance. A significant correlation was detected between cultural intelligence and ethnocultural empathy. Dimensions of cultural intelligence through which the correlation was manifested were shown to be metacognitive and motivational one. Determination of cultural intelligence and ethnocultural empathy by intercultural competencies were examined. The study demonstrates that proficiency in communicating in other languages is the primary factor predicting both ethnocultural empathy and the influence of exposure to different cultures. The effect of experiencing other cultures on ethnocultural empathy may be partially influenced by one's ability to communicate effectively in multiple languages. This study offered a fresh perspective on a previously researched topic, considering the impact of changing contexts and social structures on its outcomes. It provided insights into how these changes have influenced the subject on a global scale. Practical changes in educational approaches indicated by this study results are needed to help psychology students become more culturally aware and empathetic, which impacts overall cultural diversity development.