Cruise Ship Tourism Research Articles

Research on Customer Satisfaction in Cruise Ship Tourism Based on Big Data Analytics

Research on Customer Satisfaction in Cruise Ship Tourism Based on Big Data Analytics

Heritage Tourism, Retail Revival and City Center Revitalization: A Case Study of Koper, Slovenia

The focus of this paper is the revitalization of a heritage city center and the significance of retail trade and cruise ship tourism within this context. Fundamental concepts are presented in the literature review and the factors contributing to the decline of old city centers explored. The empirical section of the paper comprises a case study that highlights a specific municipality’s efforts to revive its heritage city center. The main attraction in Koper is its well-preserved medieval city center with five-centuries-old Venetian architecture. An analysis of the municipality’s initiatives is performed and a qualitative study that investigates the perceptions and experiences of stakeholders regarding the situation and the municipality’s actions to preserve commercial activity in the city center. The results of the semi-structured interviews conducted with three distinct stakeholder groups are analyzed using the qualitative content analysis method. The findings reveal that the chosen municipality has achieved relative success in revitalizing its heritage city center. Concurrently, stakeholders’ perspectives are utilized to identify potential drawbacks and explore opportunities for mitigating them. This paper concludes by presenting its theoretical and methodological contributions to the field of heritage city center revitalization, not only in the selected municipality but also beyond. These insights can inform the appropriate sustainable policy development and marketing strategy.

What drives the consumption of cruise ship tourism? Analyzing factors that motivate visitors to participate in cruise ship holidays through a content analysis of selected journal publications

What drives the consumption of cruise ship tourism? Analyzing factors that motivate visitors to participate in cruise ship holidays through a content analysis of selected journal publications

Globalisation, crafts, and tourism microentrepreneurship in the South Pacific: economic and sociocultural dimensions

ABSTRACT This research assesses the economic and sociocultural dimensions of the handicraft and souvenir sector from the perspectives of predominantly female market vendors and microbusinesses in the South Pacific region. It focuses on two countries, the Solomon Islands and Vanuatu, which vary in their levels of tourism development, tourist characteristics, and available research on tourism impacts. Handicraft and souvenir businesses offer economic opportunities in remote and emerging island economies but face challenges from globalisation and tourism. The Solomon Islands prioritise locally crafted artworks, while Vanuatu largely depends on importing souvenirs, particularly for the large cruise-ship market. Such practices often lead to commodification and misrepresentation of local cultures and destinations, as businesses cater to the demands of tourists and engage in broader processes of international exchange and globalisation. While micro-entrepreneurs generally express satisfaction with their income from selling handicrafts and souvenirs before the pandemic, data indicate that benefits, mainly from cruise-ship tourism, are unequally distributed.

“It Will Be Like a Town Here, Things Are Really Coming Up!”: Inequality in Village-Based Cruise Ship Tourism in the Trobriand Islands

Cruise ship tourism is a major player in the international tourism industry. This article examines the sociocultural ramifications of large-scale cruise ship tourism in the context of the Trobriand Islands, where unequal access to both the benefits and problematic aspects of this kind of tourism have implications for the reciprocal relations that are embedded in Trobriand society. It considers the “wicked problems” inherent in the discourses and practice of tourism as development, addressing the paradoxes and complexities that arise, especially where inequalities (between Trobriand Islanders and visitors and among Trobrianders from across the archipelago) are most apparent and difficult to resolve.

Reimagining the Juan Fernández Islands: Cruise Tourism and the Commodification of Nature

This article examines the arrival of cruise ship tourism to the Juan Fernández Islands (Chile) in the first half of the 20th century, considering how this particular form of tourism reconfigured the economic and cultural image of the islands. Bringing together domestic and international advertising and voyage accounts, we assess how the Juan Fernández Islands were incorporated into both Chilean and foreign tourist discourses as an idealised paradise. We highlight how cruise ship tourism marketing rebranded these islands as a ‘romantic’ and exotic destination, reinforcing colonial ideas of isolation and remoteness. In so doing, we underline how cruise tourism facilitated new forms of engagement with the island environment that were distinct from the islanders’ aquapelagic relationality at the interface of water and land. We also showcase how the tourist industry exacerbated the exploitation and commodification of the islands’ natural environment, developing a cultural identity for Juan Fernández that also saw the renegotiation of their place in Chilean national identity, thus contributing to the history of small islands and their modern cultural representations.

A two-objective optimization of ship itineraries for a cruise company

This paper deals with the problem of cruise itinerary planning which plays a central role in worldwide cruise ship tourism. In particular, the Day-by-day Cruise Itinerary Optimization (DCIO) problem is considered. Assuming that a cruise has been planned in terms of homeports and journey duration, the DCIO problem consists in determining the daily schedule of each itinerary so that some Key Performance Indicators are optimized. The schedule of an itinerary, i.e. the sequence of visited ports, the arrival and departure time at each port, greatly affect cruise operative costs and attractiveness. We propose a Mixed Integer Linear Programming (MILP) formulation of the problem with the objective of minimizing the itinerary cost due to fuel and port costs, while maximizing an itinerary attractiveness index. This latter is strongly related to the ports visited as well as to the overall schedule of the itinerary. Therefore the problem turns out to be a bi-objective optimization problem. We provide its solution in terms of Pareto optimal solution points. Each single objective MILP problem which arises is solved by using an exact algorithm, implemented in a commercial solver. We consider the day-by-day itineraries of a major luxury cruise company in many geographical areas all over the world. Here we report, as illustrative examples, the results obtained on some of these real instances.

Environmental Compliance and Practices Of Cruise Ships in ísafjörður, Iceland

The drastic growth of cruise tourism in the world, while potentially beneficial for economic growth in local communities, also brings concerns regarding environmental impacts. This research used the port of Ísafjörður, Iceland, a growing hotspot destination for cruise ships, as a case study to aid in understanding the potential environmental impacts from cruise ships. The study's aims were: 1) to determine the quantity and type of waste discharged to the shore facilities by cruise ships in Ísafjörður in 2019, and 2) to explore the compliance behavior of the ships in adhering to Icelandic and international environmental regulations. To do this, quantitative and qualitative questions were presented in a survey to officers from 40 cruise ships, accounting for 87% of the total 46 different ships that docked in Ísafjörður in the 2019 cruise ship season. The survey questions were designed based on the MARPOL Convention and the law of Iceland, and these questions were compared with the ship's statutory record or ship's certificates to strengthen the reliability of the data. The questions covered five categories: emissions, waste oil, wastewater, garbage and food waste, and ballast water. Results showed that very little garbage and food waste had been discharged to shore facilities, and this was likely because Ísafjörður is one of several stops for many cruise ships in Iceland and the waste had simply been discharged elsewhere. In assessing the other four categories, 8 out of the 40 cruise ships carried out illegal activities, including 12 specific violation cases. This article discusses three primary reasons for those violations: accessibility, inconsistency, and monitoring. This research was conducted pre-COVID-19; however, by 2022 cruise ship calls in Ísafjörður approached preCOVID-19 numbers. Interested parties such as local communities, national decision makers, tourism boards, municipal planners, and environmental agencies must use the best available knowledge, such as this study, to manage the positive and negative aspects of the growth of cruise ship tourism, and perhaps even more so in a post-COVID-19 phase.

ANALISIS KEMAMPUAN INTRINSIK SABANG SEBAGAI PORT OF CALL KAPAL PESIAR

Sabang is one of the 18 entrances for foreign tourist ships that are required to meet a number of characteristics. In determining a destination, cruise liners pay attention to a number of issues, both in terms of port facilities and the availability of various tourist attractions at the destination. This study aims to examine the intrinsic capabilities of Sabang as a cruise ship destination by assessing 14 port of call indicators. The results showed that 13 of the indicators were available in Sabang, 1 other indicator related to night entertainment could not be provided because it was against the norms and the Shari'a in Aceh. On the other hand, the cultural potential in Sabang can be an alternative to entertainment demands for cruise ship tourists. Keywords: intrinsic capabilities; port of call destinations; cruise ship tourism.

"It Will Be Like a Town Here, Things Are Really Coming Up!": Inequality in Village-Based Cruise Ship Tourism in the Trobriand Islands

Abstract: Cruise ship tourism is a major player in the international tourism industry. This article examines the sociocultural ramifications of large-scale cruise ship tourism in the context of the Trobriand Islands, where unequal access to both the benefits and problematic aspects of this kind of tourism have implications for the reciprocal relations that are embedded in Trobriand society. It considers the "wicked problems" inherent in the discourses and practice of tourism as development, addressing the paradoxes and complexities that arise, especially where inequalities (between Trobriand Islanders and visitors and among Trobrianders from across the archipelago) are most apparent and difficult to resolve.

International Tourism in the Arctic under COVID-19: A Telecoupling Analysis of Iceland

During the COVID-19 pandemic, tourism slowed down as the world went into lockdown. This pause in tourism provides a unique opportunity to analyze the environmental and socioeconomic effects of tourism by comparing tourism participation levels before, during, and after the pandemic restrictions. We examined tourism in Iceland, an island nation in the Arctic where international tourists vastly outnumber residents. Specifically, we systematically analyzed the materials, energy, tourist, and information flows, as well as the causes, effects, and agents of tourism in Iceland using the framework of telecoupling (human-nature interactions over distances). Results show that the U.S., U.K., and Nordic countries sent the highest numbers of tourists to Iceland. Flows of tourists to Iceland were tracked based on international flights and cruise ships, with Iceland’s tourism industry returning close to pre-pandemic levels in 2022 for air arrivals, while cruise ship tourism was slower in returning to pre-pandemic levels. Agents in the Icelandic tourism industry include government entities, local businesses, tour operators, and many others. There are diverse causes for tourism in Iceland, such as the demand for nature-based tourism and a cooler climate. International tourism in Iceland had both substantial environmental effects (CO2 emissions, damage to sensitive areas, etc.) and socioeconomic effects (e.g., increases in GDP and jobs). Many effects also spillover to the rest of the world as increases in CO2 emissions contribute to global climate change. Tourism is also expected to continue increasing after Iceland’s 2022 marketing launch of “Iceland Together in Progress.” Since Iceland has had such a strong tourism rebound, other countries around the world (especially other Arctic countries) that are looking to increase their tourism can gain insights from Iceland. However, it is important to make tourism more sustainable (e.g., reduction in CO2 emissions).

A long‐term shift in the summer distribution of Hector’s dolphins is correlated with an increase in cruise ship tourism

Abstract Before the 2020 COVID‐19 pandemic, cruise ship tourism had been one of the fastest growing segments of global tourism, presenting a range of potential impacts. At Akaroa Harbour, Aotearoa New Zealand, the number of annual cruise ship visits more than quadrupled following earthquake damage to Ōtautahi Christchurch's Lyttelton Port in 2011. Akaroa Harbour is an area of core use for endangered and endemic Hector’s dolphins (Cephalorhynchus hectori). Dolphins here are exposed to some of the highest levels of cetacean tourism in Aotearoa New Zealand. Relationships were examined between growth in cruise ship visits, as well as tours focused specifically on dolphins, and long‐term trends in summer distribution of Hector’s dolphins at Akaroa Harbour, from 2000 to 2020. Core use areas for Hector’s dolphins within the harbour were quantified via kernel density estimation using data from 2,335 sightings from over 8,000 km of standardized survey effort. Data were allocated into four periods based on varying levels of tourism. Dolphin habitat preference varied over time, with the greatest change occurring between 2005–2011 and 2012–2015. When comparing these periods, the spatial overlap of core habitat was less than 24%. Dolphin distribution shifted towards the outer harbour after 2011 and has remained relatively consistent since. The observed shift in distribution coincided with the more than fourfold increase in annual cruise ship visits to Akaroa Harbour. Several pressures related to cruise ship tourism are likely to have influenced habitat preferences of dolphins. Further investigation into causal factors of the observed shift is warranted. In the wake of the COVID‐19 pandemic, the future of cruise ship and wildlife tourism is in flux. Our findings suggest that the future re‐development of this industry should follow a precautionary approach, with the onus on industry to provide evidence of sustainability before proceeding.

Cultural Politics and Conquest Culture

AbstractIn this article, the authors explore recent developments in urban regeneration in Istanbul, and specifically in the important historic district of Beyoğlu. In one respect, these developments, which are linked to the promotion of cruise ship tourism, are on the same predictable lines as neoliberal projects in other cities across the world. Significantly, in the Istanbul context, local agency is being sidelined, and projects are being financed and managed through the intervention of the central state. In this Turkish version of urban transformation, however, there is a locally distinctive aspect that merits attention. Istanbul is a city that was conquered by the Ottomans in 1453, and the discourse of conquest has remained significant within the urban imaginary. And at the present time, it is being mobilized by the state and its cultural ministry, in the cause of creating a new urban image conforming to its Islamist principles. The key project involves the establishment of what is called the Beyoğlu Cultural Route, which is essentially a touristic itinerary. The authors argue that the state's initiatives, and the route project in particular, involve an erasure—a conquest—of Beyoğlu's legacy of cosmopolitan values. This discussion explores what has been of civic and cultural value in the lifeworld of Beyoğlu, past and present. Resistance to the state's control of resources and institutions, and to its conquest ideology, needs to be grounded in civic principles open to diversity and difference in the city.

Systemic risk of cruise ship incidents from an Arctic and insurance perspective

Easier accessibility and demand for so-called last chance tourism has contributed to rapid growth in Arctic cruise ship tourism. Arctic cruising brings many benefits to remote coastal communities but also presents an array of risks. In the light of this context, this article explores the concept of systemic risk of cruise ship incidents in general, findings which are then placed in an Arctic context and consideration given of the role the insurance sector may play in addressing cruise ship incidents. The study is based on metadata, both from academic and nonacademic sources. Findings are drawn from 11 global case studies of cruise ship incidents, 5 of which are polar examples. In the worst-case scenario, an array of serious economic, business, environmental, sociocultural, and security impacts may unfold in the Arctic, presenting risks that may be considerably worse than in other parts of the world. Arctic-specific challenges include extreme weather conditions and the presence of sea-ice, navigation and communication conditions, and lack of infrastructure (port facilities, Search and Rescue capabilities). Significant knowledge gaps across the Arctic have been identified, for example, in terms of seabed mapping, how to deal with industry-related activities, and the risks and nature of environmental change. When cruise ship risks in the Arctic are considered, both passenger and shipowner risk need to be accounted for, including Search and Rescue cover. Although data are limited, there is evidence that the sociocultural risks of an Arctic cruise ship incident are insufficiently addressed, either via insurance mechanisms or cross-border, navigational safety guidelines such as the Polar Code. The academic contribution of the study is the systemic scale of the analysis, and the practical and political implications are to lay the foundation for solution discussion that is of relevance in an Arctic and insurance context.

Toward an Alaskan Critical Regionalist Pedagogy

In an era when urban space is theorized as an educative science enhancing productivity, business, and management, we witness the emergence of teaching as a dominant productive force for the first time in the history of capital. Given the decisive role of knowledge production in the development of globalized urbanization it becomes vital to identify critical pedagogies that not only engage the production of space but grasp the production of space as pedagogical. To do so, I attend to interventions into regionalist studies and the global city to argue for visual spatial tactics as a tool for a critical regionalist pedagogy capable of linking material, affective, and discursive practices with a placed-based approach to globalized urbanization. Students design a collaborative website documenting the spatial history of cruise ship tourism in Alaska as an argument over the right to the city. Identifying this living process—framing the cruise industry as a constitutive system fusing discourse, space, and identity to restructure history, nature, and region—becomes a means of questioning and revising otherwise generalized theories often brought to bear on tourist landscapes, on Alaska, and on critical pedagogy itself. This case study shows the emergence of the cruise ship city as inseparable from the onset of globalized urbanization and how it, in turn, provides edifying material to mobilize a critical regionalist pedagogy within contemporary forms of educative landscapes.

Building Cruise Berthing Facilities in the Cayman Islands: an Unfinished Drama in Three Acts

Drama surrounds the decision to build a cruise berthing facility in the Cayman Islands. After two decades waiting in the wings, the berthing is the most extensive infrastructure plan and the most divisive project Cayman has ever considered. Cruise passengers must wait for their ship to anchor offshore and board a tender to carry them to the port. The Government intended to improve this situation by building a cruise berthing alongside a total redevelopment of its cargo port through a contractual public-private partnership. The project was awarded to a consortium led by Carnival and Royal Caribbean, but various decisions have been kicked back until after the May 2021 elections. However, has the ship now sailed? This article’s goal is to provide a way forward to overcome the current deadlock. The article is structured in three main sections: a general section on cruise ship tourism in Cayman to put this case study in context; the second section is a critical assessment of the cruise berthing’s timeline and milestones; and the third section assesses its impact on the host community. Desk-based research blending international and local bibliography provides a uniquely local perspective.

Opportunities, challenges, and the future of cruise ship tourism: beyond COVID-19 with ubiquitous information sharing and decision-making

This paper aimed to assess the external environment and resource base of the cruise ship tourism sector in the Asia Pacific region. Following this, an analytical framework with key themes was developed, with implications for further research focusing on seamlessly connected global market perspectives. A desk research approach was used with the PESTEL and RBV-SWOT analyses of current cruise ship tourism focusing on information seeking, information sharing, and co-value creation based on ubiquitous network perspectives. From the study, three recommendations were developed: 1) strategic market expansion in Asia, based on information sharing and analysis; 2) implementation of the ubiquitous customer relationship management; 3) communicating sustainability and risk management during the current COVID-19 pandemic. It is strongly recommended to engage relevant stakeholders in designing future cruise tourism strategies in line with the global responsibility of sustainable business behaviour based on ubiquitous information sharing and seamless decision-making.

Opportunities, challenges, and future of cruise ship tourism: Beyond COVID-19 with ubiquitous information sharing and decision-making

This paper aimed to assess the external environment and resource base of the cruise ship tourism sector in the Asia Pacific region. Following this, an analytical framework with key themes was developed, with implications for further research focusing on seamlessly connected global market perspectives. A desk research approach was used with the PESTEL and RBV-SWOT analyses of current cruise ship tourism focusing on information seeking, information sharing, and co-value creation based on ubiquitous network perspectives. From the study, three recommendations were developed: 1) strategic market expansion in Asia, based on information sharing and analysis; 2) implementation of the ubiquitous customer relationship management; 3) communicating sustainability and risk management during the current COVID-19 pandemic. It is strongly recommended to engage relevant stakeholders in designing future cruise tourism strategies in line with the global responsibility of sustainable business behaviour based on ubiquitous information sharing and seamless decision-making.

Rethinking the role of solar energy under location specific constraints

In this manuscript we evaluate the potential of photovoltaic systems to meet some dedicated energy demand in specific geographic locations. Our approach is based on location-specific constraints rather than on pre-established, location-independent methodologies or assumptions. First, we propose that a thorough analysis of the socio-economic and technical possibilities of a location must act as the guide to optimize the deployment of renewables. This requires detailed knowledge of the area. Second, we propose that optimizing the exploitation of renewables by focusing on a particular location can also lead to successful outcomes with global impact. With this in mind we focus our attention on the Arctic region, known for its highly seasonal solar availability, and the challenge posed by increasing cruise ship tourism and corresponding air pollution. Our study targets Tromsø city, Norway, and we show that solar energy generation could be a strong contribution for charging cruise ships in the summer with no need for generation and transmission investments. Our study opens the door to shifting to a location specific paradigm to seek sustainable energy solutions with the possibility to have a global impact.

Exploring potential cruisers behavior based on a preference model: the Japanese cruise market

Purpose The purpose of this study is to analyze the preferences of potential Japanese cruise ship tourists and identify the factors influencing their participation in cruise ship tourism. In the analysis, preference for cruise ports in East Asia is also examined. Design/methodology/approach The behavioral model of potential cruiser is developed through a mixed ordered logit approach. The data are collected by means of the stated preference method with the application of a Web-based questionnaire. Multiple answers are collected from each respondent. Hence, panel effects between answers are considered so as to obtain a robust model. Findings The results show that Nagasaki and Hong Kong ports are preferred, and other domestic ports, namely, Kobe, Kagoshima, and Naha are also relatively popular places to visit. However, potential Japanese cruisers are reluctant to visit two South Korean destinations which are frequently selected as cruise lines by avoiding Cabotage rule. Besides, shorter cruise duration and lower prices increase the possibility of participation in cruise tourism, particularly for working people. Retirees tend to have less interest in cruise tourism. However, Japanese-related services will increase retirees’ intentions to participate in cruise tourism. Research limitations/implications This study attempts to analyze potential cruisers’ behavior toward cruise ship tourism in Japan and discusses how to increase the number of cruisers participating in cruise ship tourism. In this vein, repeat behavior should also be analyzed. Repeat behavior contributes to the maintenance and increase in cruisers in Japan. Originality/value There is no study on potential cruiser’s behavior analysis in Japan which is the emerging country as cruise market. Thus, the number of potential cruisers is expected to be high. This study reveals that potential cruisers’ preferences on cruise ship services (e.g. duration, price, on board services, etc.), which are separately analysed for working ages and retirees. Besides, preferences on port of calls in East Asian context are revealed. These results are useful for cruise ship industries, especially for cruise lines.