Critical Patient Data Research Articles

Economic Grand Rounds: Trends in Managed Care, 2000 Edition

Economic Grand Rounds: Trends in Managed Care, 2000 Edition

Interactive Voice Response in Disease Management

Interactive voice response (IVR) phone systems offer unique opportunities for disease management. This technology can address challenges in patient care, including how to provide personalised assessment and intervention to large populations in a cost efficient manner. Furthermore, the IVR point of contact yields critical patient data which can be used for outcomes management, identification, referral and triage for at-risk patients. The real-time database allows a clinical encounter to proceed through a path of questions and feedback which mimic the type of individualised care typical of face-to-face visits with a healthcare provider.