Implementation Critical Factors Research Articles

Propose of critical success factors for e-Hajj implementation in Indonesia

Propose of critical success factors for e-Hajj implementation in Indonesia

The relationship between knowledge management and firm's performance within accounting firms in Malaysia: a literature review and proposed structural model

This research paper develop a conceptual framework to study the various Critical Success Factors (CSFs) for implementation of knowledge Management (KM) processes in Malaysian accounting firms, which is an area of research presently under-explored. The study examines the impact of proposed integrated CSFs on the firms' performance based on the extensive literature reviews on the related topics and provides a basis of understanding on the possible contributing factors for the successful implementation of KM in Malaysian accounting firms and as a guide to senior management for their successful implementation of KM in the firms and to boost the firm's performance, sustainability and competitiveness in this challenging business environment. This paper will also provide new information in term of filling the research gap on KM by provides an insightful foundation for further analysis and exploration of knowledge management in Malaysian accounting firms.

The relationship between knowledge management and firm's performance within accounting firms in Malaysia: a literature review and proposed structural model

This research paper develop a conceptual framework to study the various Critical Success Factors (CSFs) for implementation of knowledge Management (KM) processes in Malaysian accounting firms, which is an area of research presently under-explored. The study examines the impact of proposed integrated CSFs on the firms' performance based on the extensive literature reviews on the related topics and provides a basis of understanding on the possible contributing factors for the successful implementation of KM in Malaysian accounting firms and as a guide to senior management for their successful implementation of KM in the firms and to boost the firm's performance, sustainability and competitiveness in this challenging business environment. This paper will also provide new information in term of filling the research gap on KM by provides an insightful foundation for further analysis and exploration of knowledge management in Malaysian accounting firms.

Critical success factors for ERP system implementation: a user perspective

PurposeThe purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective.Design/methodology/approachThe research was conducted in two successive steps. First, a literature review was conducted to derive CSFs for ERP system implementation. Second, a survey was conducted to evaluate the importance of these CSFs from a user perspective. Data were collected through a questionnaire that was distributed within a German manufacturer and was developed based on the CSFs found in the literature. Gray relational analysis (GRA) was used to rank the CSFs in order of importance from a user perspective.FindingsThe findings reveal that users regard 11 of the 13 CSFs found in the literature as important for ERP system implementation. Seven of the CFSs were classified as the most important from a user perspective, namely, project team, technical possibilities, strategic decision-making, training and education, minimum customization, software testing and performance measurement. Users regarded 2 of the 13 CSFs as not important when implementing an ERP system, including organizational change management and top management involvement.Research limitations/implicationsOne limitation of this study is that the respondents originate from one organization, industry and country. The findings may differ in other contexts, and thus, future research should be expanded to include more organizations, industries and countries. Another limitation is that this study only evaluates existing CSFs from a user perspective rather than identifying new ones and/or the underlying reasons using more qualitative research.Practical implicationsA better understanding of the user perspective toward CSFs for ERP system implementation promises to contribute to the design of more effective ERP systems, a more successful implementation and a more effective operation. When trying to successfully implement an ERP system, the project team may use the insights from the user perspective.Originality/valueEven though researchers highlight the important role users play during ERP system implementation, their perspective toward the widely discussed CSFs for ERP system implementation has not been investigated comprehensively. This study aims to fill this gap by evaluating CSFs derived from the literature from a user perspective.

Identification of Critical Success Factors for Total Quality Management Implementation in Organizations

Identification of Critical Success Factors for Total Quality Management Implementation in Organizations

Managing customer relationships: a comprehensive literature review and future directions

Customer relationship management (CRM) can be seen as a scientific decision-making system, incorporating methodologies, software and internet capabilities that enable organisations to focus on customer needs and further manage customer relationships in a systematic and holistic way. However, the understanding of the CRM concept is still incomplete and growing. As an emergent field, CRM requires more time and study to clarify all its facets. The purpose of this paper is to enlighten some practical aspects of CRM implementation, by critically reviewing the related literature. Consideration is given to the key phases of CRM implementation process, the three options for a CRM solution, the CRM project evaluation, the critical success factors for CRM implementation and the CRM perceived benefits. Some future directions are also highlighted as regards CRM implementation.

Critical success factors for business intelligence system implementation in public sector organisation

Business intelligence (BI) system offers competitive advantages to public organisations by gathering, storing and analysing large volume of data for effective decision making. Although, the rate of BI implementation within public sector organisations is increasing, still some of the BI implementation projects fail. Hence, this study aims to investigate the critical success factors (CSFs), which affect the success of BI system implementation in public sector organisations. This study structures previous research by presenting a comprehensive classification of CSFs in the area of BI system implementation success. The review of the literature identifies the large number of CSFs for BI success mostly related to private sector organisations. Moreover, prior studies indicate that there has not been enough research on impact of culture on success of BI system implementation. Finally, the main finding of this study revealed achieving success in BI system implementation in public sector organisation is associated with four factors namely culture of learning, decision-making culture, information sharing culture and collaboration culture under culture dimension.

Identify and prioritise the critical factors in implementing the reverse logistics practices: a case of Indian auto component manufacturer

In recent years, reverse logistics (RL) practices have been perceived a great recognition among researchers/practitioners. In this paper, we intend to identify and prioritise the critical factors (CFs) in implementing the RL practices, from the industrial viewpoint. There are 13 CFs crucial in accomplishing the RL practices were recognised on the basis of critical review of literature and experts opinion. These finalised 13 CFs were then analysed to determine their priority by means of analytical hierarchy process (AHP) technique. The AHP technique assists in determining the relative importance of the identified RL implementation critical factors. The findings of the work may help managers to address the related issues in RL implementation. Inputs needed to carry out this research work are taken from an Indian automotive components manufacturing company. The results of the study may help researchers/practitioners to prioritise their efforts to implement RL practices in effective manner. In the end, sensitivity analysis is carried out to examine the proposed RL implementation CFs stability.

On Materializing the Conceptual Framework for e-Learning: A Pilot Study

Background/Objectives: A conceptual framework is essential to ensure that the Critical Success Factors (CSFs) for e-Learning implementation is clearly identified to minimize the failure risk. Methods/Statistical Analysis: LearnCube is a conceptual framework proposed to model the CSF in multi-dimensional model. In this paper, we materialized the LearnCube framework to demonstrate that the model covers all the aspect of CSFs accurately. Findings: A pilot study has been conducted and the results agreed that the identified factors have significant influence on the success of EL implementation. In this research, a survey questionnaire is used as the research instrument to collect information due to its inexpensive, efficient, and precise mechanism of data collection. The sampling of respondents is based on purposive sampling, whereby the respondents were selected from the specific group (secondary school students) which is able to provide the data needed for this research. Application/Improvements: The results agreed that the identified factors have significant influence on the success of EL implementation especially on the secondary school based on Economic Asas curriculum.

Critical success factors affecting the implementation of halal food management systems: Perspective of halal executives, consultants and auditors

The provision of halal certified food is important for both Muslims consumers as well as halal food manufacturers in Malaysia. Nevertheless, there are still lots of consumers’ complaints resulted from the partial implementation of Malaysia halal standard (MS1500:2009) by these food manufacturers. Hence, critical factors affecting the implementation of halal standard need to be identified and examined as an initial step in fostering its implementation. To date, only limited empirical research is available on the implementation of halal food management system (based on MS1500:2009) especially amongst the small and medium enterprise (SME). Therefore, this study seeks to identify critical factors for effective implementation of halal food management system in SMEs. Using a qualitative approach, fifteen semi-structured interviews were carried out with halal executives, consultants and auditors from Malaysian/local halal authority. The recorded interviews were transcribed, translated, coded, and reconciled. Atlas.ti software (version 7) assisted in data coding to identify themes and subthemes. The findings suggested that top management, halal executive, employees, suppliers, and consumers are critical factors. Similarly, information and knowledge, teamwork, support, policy and procedure, and training are also important determinants towards the successful implementation of the systems. Effective recruitment to ensure the availability of Malaysian Muslim manpower, halal personnel empowerment to play dual roles relate to halal and quality/safety, and keeping up to date with recent fatwa development were found to be important and unique to halal context.

SWOT-AHP Approach for Sustainable Manufacturing Strategy Selection: A Case of Indian SME

Manufacturing firms are facing growing internal and external pressures to adopt manufacturing and supply chain strategies that fulfil the expectations of various stakeholders in value chain. Literature highlights that despite positive relationship between firm performance and sustainable development strategies, manufacturing industry, particularly small and medium enterprises (SMEs), are slow to adopt sustainable practices. Researchers highlight that the inability to identify and prioritize critical factors for strategy formulation and implementation is the main reason that inhibits SMEs to accrue the sustainability-related benefits. This article presents a combination of strength, weakness, opportunities and threats analysis and analytic hierarchy process for identifying and prioritizing critical sustainable manufacturing and supply chain factors by an Indian metal recycling medium-size firm. After assigning priority rankings to the shortlisted strategies, company was able to select and deploy highly successful strategy for improving sustainable business performance.

Critical Success Factors In the Implementation of Strategy by the Multinational Corporations in the Pharmaceutical Industry: An Empirical Investigation

Strategy implementation is the key that opens doors to creatively align organizational strategy with its internal support systems that transforms analyzed and formulated strategies into action. An organization in the pharmaceutical business, which is a business that competes in the knowledge economy for discovering and commercializing therapeutic agents, must endeavour to continually develop strategies to protect its intellectual capital and improve performance. Despite this realisation the importance of strategy implementation, is still greatly overshadowed by a focus on the strategy formulation process. Literature available on strategy implementation is very scarce and especially in the pharmaceutical industry. This study, therefore, is poised to explore and determine the critical success factors for strategy implementation among Multinational corporations in the Kenyan pharmaceutical industry. The study was conducted in Kenya in 2014 as a census survey of twelve Multinational pharmaceutical corporations. Data for this survey was collected through the use of structured questionnaires, which were distributed to 36 respondents of which 32 responded an 89% respondent rate. This study was hinged on the dynamics capabilities theory, resource based view theory and the concept of competitive advantage. Data analysis was done using descriptive statistics and factor analysis to a large extent. Results indicate that critical success factors for strategy implementation include; Infrastructure factors; Clear and concise communication of the strategy to the staff, with a variance loading of(0.942)Resource set aside for new strategy,(0.871,variance loading),Planning, co-ordinating, monitoring and delegation of responsibilities for implementation of strategy,(0.970), Organisational structure that is supportive(0.889).Time frame; Specified time frame allocated for strategy implementation(0.971), allocation for obstacles surfaced during implementation that were not envisioned beforehand, environmental factors also emerged as key to this process. For competitive advantage. People-product mix; Possession of detailed knowledge on customers' needs, tastes and preferences by employees, hiring and retraining top talent within the organization, continuous product improvement and innovations, Production of unique products for a specific target market, partnering with customers to produce highly customized products and strategic alliances with key stakeholders in the industry. These factors had implication on theory and practice since they were found to be universal.

Use of Knowledge Management for Competitive Advantage: The Case Study of Max Life Insurance

In the Asian subcontinent, the insurance business is highly competitive. The Indian insurance industry too witnessed tremendous growth and competition in the last few years. Both public and private insurance companies are currently facing two main challenges: struggling to retain their customer base and knowledge loss resulting from employee turnover. Insurance companies are realizing that efficiently managing its customer and employee knowledge and utilizing the same in designing insurance products and services is a key to survival. While effective knowledge management (KM) has been acknowledged as the key driver for new knowledge and new idea generation, the fact that academics still write about it and organizations are actively pursuing the concept makes us believe that this trend is going to continue in future too. This article discusses the KM planning and implementation journey undertaken by Max Life Insurance Company Limited, India. The company not only has successfully implemented KM but also has plans to roll out the project in other group companies. The case presents instances and examples of how the company has used KM for real business improvements with measurable outcomes. It also investigates the critical success factors for KM implementation using secondary and primary data collected from published literature besides the company under study. The study will be beneficial to organizations that are willing to implement KM but do not have a clear idea of how to proceed with it. It also provides directions for future research and implications for global managers for having KM into place.

Critical success factors for implementing risk management systems in developing countries

A review of published studies on risk management in developing countries reveals that critical success factors for implementing risk management has remained an under-researched area of investigation. This paper is aimed at investigating the perceptions of construction professionals concerning the critical success factors (CSFs) for implementation of risk management systems (IRMS). Survey data was collected from 87 construction professionals from the Iranian construction industry as a developing country. The results indicate that four factors are regarded as highly critical: ‘support from managers’, ‘inclusion of risk management in construction education and training courses for construction practitioners’, ‘attempting to deliver projects systematically’, and ‘awareness and knowledge of the process for implementing risk management’. Assessing the associations among CSFs also highlighted the crucial role of enhancing the effectiveness of knowledge management practices in construction organisations. Study also revealed that parties involved in projects do not agree on the level of importance of CSFs for implementing risk management in developing countries. This study contributes to practice and research in several ways. For practice, it increases understanding of how closely knowledge management is associated with the implementation of risk management systems in developing countries. For research, the findings would encourage construction practitioners to support effective knowledge management as a precursor to higher levels of risk management implementation on construction projects.

CSFs for Total Quality Management (TQM) in Service Organizations: Review

Service organization has lagged behind the industrial organization and manufactures to improve their quality service with implementing quality management system such as TQM. Methods, rules and regulation for TQM implementation in service organization is totally different form industrial organization. The success of quality management practice like TQM in manufacturing and industrial organization for improving their performance encourages service organization mangers to use TQM in their respective organization. In this study we want to find and determine the most critical factors for TQM implementation among service organization. Based on comprehensive analysis and previous research about critical successful factors for TQM implementation in different organization, this study proposes the five critical factors for TQM implementation among service organization.

Identification of critical success factors for green supply chain management implementation

The objective of this study is to identify the critical success factors (CSFs) for successful green supply chain management (GSCM) implementation. The nationwide questionnaire survey and fuzzy Decision Making Trial and Evaluation Laboratory (DEMATEL) method is used to identify critical success factors (CSFs) for GSCM implementation. The total 35 influential factors were identified through literature review and expert discussion. Out of which 29 influencing factors (Mean ≥ 3.00) were selected through a nationwide survey of Indian automobile industries. The empirical case study of an Indian gear manufacturing organisation is presented to identify CSFs and to validate the applicability of the proposed framework. The proposed fuzzy DEMATEL method identified 12 CSFs from 29 influencing factors which will help to improve the effectiveness and efficiency of successful GSCM implementation. The findings help in understanding GSCM deeply which offers a meaningful base and provides an indication to build an effective phase-wise GSCM implementation.

Identification of critical success factors for green supply chain management implementation

Identification of critical success factors for green supply chain management implementation

Developing a model of critical success factors for TQM implementation in MSMEs in India and their effect on internal and external quality of organisation

The role of micro, small and medium enterprises (MSMEs) in a nation's economy has been widely emphasised in past studies, these MSMEs have been able to cope with global competition through proper quality management. But Indian MSMEs have been lacking in quality management initiatives. Using the critical factors of TQM questionnaire based on Likert-scale, the thinking of the firm owner is taken in use. Various statistical tools are used to interpret the numerical data received. The result shows that there are various tasks or process to be improved including top management's role, work place environment, employee relation, etc. A gap between modern trade and traditional retail sectors are analysed using self-assessment evaluation. In this research, the critical factors are perceived, introduced and analysed using statistical tools. This will help in establishing the fact that TQM cannot be ignored for development of manufacturing sector and hence overall development of Indian economy.

The critical success factors for customer relationship management implementation: a systematic literature review

The implementation of customer relationship management CRM is one of the most common strategies applied by companies to enhance customer relationship and highly related to technology. In fact, it is not easy to successfully implement this strategy because it requires a huge investment and is influenced by other critical factors. This research aims to synthesise critical success factors CSFs from CRM implementation using a systematic literature review approach to papers published in 2001-2014. According to the findings towards 53 relevant papers, technology selection and adaptation technological readiness are the most dominant factors. Furthermore, the synthesis finding also shows CSF research shifting to social media, and turns out as the difference between CRM and social CRM implementation.

Exploring the Critical Factors for Sustainable Product-service Systems Implementation and Diffusion in Developing Countries: An Analysis of two PSS Cases in Brazil

This paper aims at exploring how some factors identified in the PSS and product/service innovation literature can hinder or foster sustainable PSS implementation in developing countries, since there is a lack of knowledge concerning the characteristics of PSS transition processes in different contexts. The identified factors were investigated empirically, through two PSS solutions located in an emerging economy. The main results demonstrated the role of some potential factors in supporting the implementation and diffusion of PSS solutions, especially those related to the involvement of multiple actors in the value creation and the social embeddedness. However, the role of those factors still need to be investigated in future works, since only two cases were analyzed in this research. Analyses of successful and unsuccessful PSS cases as well as the identification of other factors and characteristics of PSS implementation in different contexts are directions for further research.