Crisis Planning Research Articles

Innovative management strategies for addressing paediatric medical staff shortages in underdeveloped cities in developing countries

BackgroundPaediatric professional scarcity and uneven distribution is acute in underdeveloped regions, exacerbated by COVID-19’s workload surge and burnout, highlighting the need for strengthened prevention and response measures.AimPropose an effective talent...

An After-Action Review at Municipal Level in the Public Health Service - Lessons Learned at the Corona Unit of the Duesseldorf Public Health Authority after the end of the Covid-19 Pandemic, March 2023

After-Action Reviews (AARs) represent structured, qualitative evaluations of crisis interventions. Here, we describe the implementation of an AAR to assess the Corona Unit of the Duesseldorf Health Department. We employed an after-action review (AAR) using the working group format supplemented by structured interviews with key personnel. Our approach was guided by the guidelines for AARs provided by the World Health Organization (WHO) and the European Centre for Disease Prevention and Control (ECDC). Participants identified nine relevant challenges with potential for improvement in three categories: (I) challenges in recruiting requested personnel, (II) overarching coordination issues, and (III) frequent relocations. Participants proposed solutions for these challenges: (I) 1. Routine cross-agency inquiries for voluntarily available personnel, 2. consideration of resources from municipal subsidiaries and involvement of personnel with leadership experience from other departments, 3. Better coordination of deployment and onboarding, 4. proposal for early communication regarding different compensation regulations, (II) 5. establishment of an overarching coordination authority for the crisis unit, 6. clearer delineation of responsibilities within the crisis unit with explicit job profiles, 7. establishment of a shared working platform, and 8. creation of a central dashboard for generating all situation reports. Additionally, they identified (III) 9. a facility for housing a crisis unit in case of an emergency. This study represents one of the first applications of an AAR for evaluating crisis structures at the level of a local Public Health Authority (LPHA) in the context of the COVID-19 pandemic. While some of the identified challenges are specific to Duesseldorf, many municipalities faced personnel recruitment and coordination challenges during the COVID-19 pandemic. Municipal crisis plans can be reviewed and adjusted concerning the identified challenges. Sharing evaluation results among LPHA stakeholders can contribute to strengthening crisis structures in the long term.

The Flood Protection Issues in the National Crisis Management Plan 2021/2022

The Flood Protection Issues in the National Crisis Management Plan 2021/2022

Strategic Innovation in Crisis Management Converting into Opportunity: A Case Study of the Dubai Government

Purpose: The conventional crisis management framework, which is characterized by predetermined protocols and reactive actions, has proven ineffective in the face of the complex circumstances of today. The Dubai Government has acknowledged this and adopted a paradigm shift toward strategic innovation, marking a break from the status quo and a readiness to accept uncertainty as a necessary step toward advancement. The strategic innovation framework used by the Dubai Government's crisis management plan will be thoroughly examined in this research. The purpose of the study is to elucidate the guiding principles that have placed this forward-thinking organization at the forefront of crisis resilience via the prism of this progressive organization. It aims to understand the mechanics of crisis management and to draw general lessons that may be used in other organizational contexts by probing the methodology, technologies, and cultural shifts that support this novel approach (Alketbi, del Rio and Fernández, 2022). Methodology: To encapsulate, this research utilizes a qualitative triangulation approach that focuses on the relationship between strategic innovation and crisis management, specifically examining the Dubai Government. By combining qualitative interviews, quantitative surveys, and content analysis, the study provides a comprehensive view of the topic, enabling a thorough investigation of the research questions and objectives. Findings: Based on prior research and global trends, the main finding is to understand the Dubai Government who has seamlessly merged innovation into its crisis management tactics. The focus is on how the Dubai Government integrates advanced technological tools and fosters a culture where challenges are viewed as opportunities for growth. For instance, the adoption of AI-based predictive analytics in crisis anticipation and response is a testament to this innovative approach. Unique Contribution to Theory, Practice and Policy: The study anticipates that these practices not only enhance crisis management effectiveness but also serve as a model for other organizations globally.

Interventions for Escalating Crisis Situations in Inpatient Acute Psychiatric Treatment - Results of a Content Analysis of Joint Crisis Plans

Identification of interventions to prevent coercive measures in the event of escalating crisis situations in an inpatient acute psychiatric treatment context. Content analysis of 98 joint crisis plans (JCP) using frequency analysis (secondary data analysis). In over half of the joint crisis plans, withdrawal to a low-stimulation environment (64.3%), a conversation (62.2%), and a walk (57.1%) were agreed upon as intervention for escalating crisis situations. A significant difference (p=0.020) was found in relation to the intake of (on-demand) medication, which was determined exclusively by males. The results provide potentially helpful suggestions for escalating crisis situations and gender-specific findings with regard to the agreed interventions.

Crisis Management in Saudi Arabian Universities: Evaluating Plans, Challenges and Obstacles Through a Cross‐Sectional Study

ABSTRACTThis study aimed to evaluate the crisis management plans in Saudi Arabian universities by identifying key challenges and obstacles. A cross‐sectional study was conducted among 473 faculty members. The participants completed a survey that included the university campus's existing crisis management plans, educational leaders' challenges in implementing effective crisis management, and a socio‐demographic checklist. Confirmatory factor analysis revealed that there are three critical areas that need attention: comprehensive crisis plans, designated crisis management teams, and regular drills and exercises. The model yielded a χ2 value of 236.18 with 84 degrees of freedom (df), resulting in a statistically significant outcome (p < 0.001). Among the key challenges and obstacles affecting crisis management performance in educational centres, as identified by faculty members, ensuring effective coordination and communication between different departments and stakeholders within the university, conducting regular evaluations and drills to test the crisis management plan's effectiveness and identify areas for improvement, and coping with emerging or evolving threats that require constant updates and adaptations to the crisis management plan need more attention, with factor load values of 0.92, 0.90 and 0.84, respectively. The findings indicated that, although universities had well‐documented crisis management plans and designated teams, significant gaps remained in their implementation, coordination and regular evaluation. The study underscored the importance of establishing robust communication frameworks, improving coordination among departments and stakeholders, and ensuring continual updates to crisis management plans. Finally, the study contributes to the literature by providing insights into the current state of crisis management in Saudi Arabian universities and offering practical recommendations for enhancing preparedness and resilience in the face of crises.

Effects of Climate Change on Natural Calamities in Pakistan: A Case Study of 2022 Flood

The main objective of this research is to give an insight into the effect of climate change on Pakistan, the case study selected for this research is the 2022 flood. An enormous amount of human misery and economic devastation was wrought by the catastrophic monsoon floods that struck Pakistan in 2022 Pakistan's. The purpose of this study is to look into whether there is a connection between these storms and climate change. Specifically, it will try to figure out how much climate change contributed to how bad the disaster was and what weaknesses made it worse. In addition, the study will look at how well Pakistan's current crisis planning and reaction systems work and suggest ways to make the country more resilient against future climate-related disasters. A mixed-methods study method has been used for this research.

COVID-19 as an advantage or a disaster? Crisis and change management strategies of Hong Kong social entrepreneurs during the pandemic

PurposeA qualitative approach based on grounded theory was utilized, with data collected through 26 semi-structured interviews with social entrepreneurs. Alas’s Triangular Model provided the framework for data analysis and interpretation.Design/methodology/approachThis study explores how Hong Kong social enterprises approached crisis and change management during the COVID-19 pandemic, examining their resilience-building strategies.FindingsThe pandemic triggered an existential crisis for many social enterprises, causing severe revenue losses. However, strong leadership and cultures based on social mission enabled resilience. Enterprises demonstrated agility by rapidly transitioning operations online and establishing partnerships. Technology adaptation and social innovation were pivotal to sustaining impact.Research limitations/implicationsAs the sample comprises enterprises that survived the pandemic, insights into failed enterprises are lacking. Comparative analysis could illuminate differences in crisis response between successful and unsuccessful cases.Practical implicationsThe study’s practical implications suggest that social enterprises should focus on developing flexible crisis management plans, cultivating purposeful leadership, embracing digital transformation, strengthening collaborative networks and prioritizing organizational learning to effectively navigate crises while staying true to their social missions.Social implicationsFindings demonstrate how shared values and cultures grounded in purpose can anchor organizations amidst upheaval, fostering resilience. This underscores the role of social enterprises in modeling responsiveness to societal needs.Originality/valueWhile research has examined social enterprises’ vulnerability in crises, investigation into their crisis management practices is limited. This study enriches understanding of how social enterprises effectively navigate turbulence.

Delivering a Cognitive Behaviour Therapy for psychosis (CBTp) informed crisis intervention in acute mental health inpatient settings: a therapy protocol

ABSTRACT Background People experiencing psychosis in acute crisis should be offered Cognitive Behavioural Therapy for psychosis (CBTp) however there are no protocols developed to inform delivery specifically for people in acute crisis receiving inpatient mental health care. This paper narratively describes a CBTp-informed crisis-focused therapy protocol to inform the delivery of therapy in inpatient settings. Method This study draws on relevant systematic reviews, qualitative interview studies with stakeholders, Delphi studies, and coproduction to develop the protocol. It draws upon crisis theories and CBTp theories to underpin it. Results This paper outlines a modularised approach to working with people with psychosis and in crisis. It outlines the key values underpinning the protocol, and the key modules of: engagement, assessment and identifying priorities; formulation of the crisis, stabilisation, safety, and problem solving, crisis plans and crisis cards, change strategy work focusing on crisis appraisals, and discharge and relapse planning. Discussion A crisis-focused cognitive behavioural therapy protocol is presented which can be used to inform therapy for people experiencing psychosis and in crisis. More research is required to explore the efficacy of such therapies.

Integrating Emotional Health Assessments into Pediatric Care: Initial Learnings from an MOC Part 4 Activity

Introduction: Living with a chronic condition often impacts the emotional health of children. Pediatricians frequently feel unprepared to address these concerns. The American Board of Pediatrics Roadmap Project aims to support these clinicians. We describe the results from the initial cohort of pediatricians who completed the American Board of Pediatrics Maintenance of Certification (MOC) Roadmap Part 4 activity. Methods: The Roadmap MOC activity uses a standardized improvement template with accompanying resources to guide participants. Physicians self-assess their ability to provide emotional health support by completing a Roadmap Readiness Checklist and creating a personal project relevant to their practice. They collect data at three time points: baseline, midpoint, and completion for two measures (the Readiness Checklist and a participant-selected measure). Physicians also reflect on their experience. Results: Of the initial cohort of 29 physicians, 22 submitted three sequential checklist assessments. Scores increased for “developing a family resource list” (by 90%), “confidence to address emotional health” (79%), “having a family crisis plan” (78%), and “staff awareness” (34%). Twenty-four physicians who measured whether clinical encounters addressed emotional health documented an increase from 21% to 77%. Physician feedback was positive, for example, “This project has had a profound impact on our care of children.” Conclusions: This initial cohort of participants improved on the Readiness Checklist and emotional health assessment. Both generalist and subspecialty pediatricians found the activity useful and relevant, suggesting that this MOC Part 4 activity is a feasible resource for supporting physicians in addressing emotional health.

Post Crisis Communication Strategies Used in Crises Preparedness in the Tourism and Hospitality Industry in Naivasha Sub-County

Purpose: This study sought to evaluate the post-crisis communication strategies used in crises preparedness in the tourism and hospitality industry in Naivasha Sub-County in Nakuru County of Kenya. Methodology: Mixed research methodology was used in the study, particularly the dominant-less dominant parallel/simultaneous (QUAL + quan) design. A quantitative sample of 362 and a qualitative sample of the key informants was drawn from a population of 1092 employees using the multi-stage and purposive sampling techniques, respectively. The instruments of data collection were questionnaires for survey of the 362 respondents and interview guides for the key informant interviews. Descriptive and inferential statistics were used to analyze quantitative data and were subjected to regression analysis using SPSS software whereas qualitative data was analyzed thematically. Findings: The study found that various post-crisis communication strategies were used in crises preparedness in tourism and hospitality industry on Naivasha subcounty. A communication strategy that emphasizes protection of the reputation of the organization was popular among a larger portion of the respondents 60% (n=177). The study also revealed that as a post-crisis communication strategy, the management in the hotels was keen to give information that focuses on coping psychologically with a crisis situation. The hotels also ensured that keeping the image of the hotels through communication strategies would enhance crises preparedness. The findings in post-crisis communication strategies included the messaging that focuses more on rebuilding of the organization’s profitability. This was found to be strongly and positively associated with restoration of the hotel’s image (r=.610). Unique Contribution to Theory, Practice and Policy: The situational crisis communication theory guided the study. The study recommends that the Cabinet secretary in the Ministry of Tourism develop policies that spell and guide crisis management plans that acknowledge effective crisis communication strategies in hotels in the country. This study findings will inform academia and be a base for scholars in mass communication in carrying out further studies in communicative strategies used in crises preparedness. The study will also inform the hotel and hospitality management on the importance of allocating adequate resources on communicative strategies to be prepared for crises.

Children and adolescents at risk for seclusion and restraint in inpatient psychiatric treatment: a case control study

To reduce coercion in acute inpatient child and adolescent psychiatric units, a better understanding of individuals at risk for seclusion and/or restraint (S/R) is needed. We report data on the proportion of patients secluded/restrained and factors associated with higher risk of S/R. Identifying preventative mechanisms through risk stratification upon inpatient admission can aid the training of mental health professionals, and support shaping specific workflows for at-risk populations for example by joint crisis plans or post-coercion review sessions. Methods: A case-control study included all admissions (n = 782) to a department of child and adolescent psychiatry within 36 months between 2019 and 2022. Data on age, sex, out of home care, primary and comorbid ICD-10 diagnoses, length of stay, prior/multiple admissions were compared between admissions with and without S/R using chi square tests for categorical and t-tests for continuous variables. Uni- and multivariate binary logistic regression models were computed. Results: The overall proportion of S/R was 12.8% (n = 100). Females (p = 0.001), patients in out of home care (p < 0.001), with prior admission (p < 0.001), Post-traumatic stress disorder (PTSD; p < 0.001) and Borderline personality disorder (BPD; p < 0.001) were at a significantly higher risk of S/R. Length of stay in days (OR 1.01), out of home care (OR 3.85), PTSD (OR 6.20), BPD (OR 15.17), Attention deficit hyperactivity disorder (ADHD)/conduct disorder (OR 4.29), and manic episode/bipolar disorder (OR 36.41) were significantly associated with S/R in multivariate regression. Conclusions: Child and adolescent psychiatric staff should consider risk factors when using coercive measures. Patients with PTSD and/or BPD are the most vulnerable subgroups. Training of professionals and clinical practice need to be adapted in order to prevent the use of S/R and its potential hazards.

Communication Strategies Used during a Crisis in the Tourism and Hospitality Industry in Naivasha Sub-County

Purpose: Since tourism is highly susceptible to shocks, and effects of crises in the industry can lead to several direct and indirect repercussions, appropriate communication techniques and strategies are needed to proactively overcome or prevent crises. However, in Kenya, assessment of the same is glaringly insufficient, hence, the need for the current study. The study objective was guided by a research question; What are the during-crisis communication strategies used in crises preparedness in the tourism and hospitality industry in Naivasha Sub-county? Methodology: The study was conducted among hotels in Naivasha Sub-County of Nakuru County of Kenya using a mixed research methodology. Using a sample of 362 employees through multi-stage and purposive sampling techniques, questionnaires were used to collect data among employees while 28 key informant interviews were used among the hotel managers. Descriptive and inferential statistics were used to analyze quantitative data. Findings: The study concluded that during crisis communication strategies featured issuance of accurate and consistent messages, giving precautions, dissemination of information on how to cope physically as well as information on prioritizing self-protection. The communication strategies during the crisis influenced the preparedness in small and insignificant amounts (sig. = .968). The results showed that communicating on precautions during a crisis was a special way and strategy to contain the effect of the crisis. The study found that more than half of the hotel staff 175(59.5%) agreed that their organizations give accurate and consistent messages on crisis preparedness. Unique Contribution to Theory, Practice and Policy: The study recommends that the Cabinet secretary in the Ministry of Tourism develop policies that spell and guide crisis management plans that acknowledge effective crisis communication strategies in hotels in the country. For individual hotel operators and managers in Naivasha subcounty, provision of regular information on crisis, and having a crisis communication plan in the precrisis stage will educate and sensitize the employees of the possible risks and how to handle them. This study findings will inform academia and be a base for scholars in mass communication in carrying out further studies in communicative strategies used in crises preparedness. The study findings inform development and roll out of policies that guide crisis management plans in tourism and hotel industry.

A SYSTEMATIC REVIEW ON COMMON CRISES IN THE EVENT BUSINESS

While the events business significantly contributes to various sectors, its inherent instability demands extra attention. The event business is considered unstable due to its susceptibility to numerous factors, including political or social issues, changing regulations, inadequate risk management, and unforeseen circumstances. Crisis, as part of unforeseen external factors, stands out as a prominent and threatening force. This study systematically reviews common crises in the events business by synthesizing and analysing relevantresearch and scholarly articles. Through the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA), a systematic review protocol, this study ended up with a content analysis of 14 academic papers focused on various event-related crises. Followed by thematic coding, the study reveals that different countries may face unique crisis situations. The study emphasizes the critical importance of quick and strategic planning for managing crises, encompassing unforeseen events like COVID-19, terroristattacks, shark incidents, and earthquakes. Effective crisis management plans are essential for event organizations to navigate future challenges and enhance resilience. Regardless of location, event planners must prioritize crisis management and resilience strategies to safeguard the benefits of the events business. This systematic review paper provides valuable insights into common crisis issues, their impacts on the event industry, essential responses to crises, and practical strategies employed by event planners. It also serves as an invaluable resource for professionals in the field.

Examining school crisis plan components using the comprehensive crisis plan checklist—Second edition

AbstractCreating a plan for crisis prevention, intervention, and postvention procedures allows schools to prepare for the traumatic consequences when a crisis inevitably occurs. The comprehensive crisis plan checklist—second edition (CCPC‐2; McCleary &amp; Aspiranti, 2020) is a 102‐item tool created for evaluating individual school and district crisis plans. The current study examined existing crisis plans from school districts across the United States to determine the amount and type of CCPC‐2 items that are present within school crisis plans. The number of CCPC‐2 items represented on the 73 plans evaluated ranged from 0 to 67 with a mean of 22.29 items. The average number of plans that included a single item on the CCPC‐2 was 16. There were no significant differences in the number of CCPC‐2 items represented across different geographic locations, urbanicity (urban, suburban, rural), or district/school‐level plan type. Discussion focuses on how crisis teams within the schools can use the CCPC‐2 when creating, reviewing, or revising their district‐ or school‐level crisis plan.

Dynamic Deconstructive Psychotherapy for Suicidal Adolescents: Effectiveness of Routine Care in an Outpatient Clinic.

Suicidal behavior and demand for services have been increasing in adolescents. Many of the current treatments are focused on symptom mitigation, crisis management, and safety planning; however, few are aimed at remediating underlying vulnerabilities that may be contributing to suicide risk. Dynamic Deconstructive Psychotherapy (DDP) has been found to be effective for suicidal adults but has never been studied for adolescents. The present study examined real-world outcomes of 65 suicidal adolescents, aged 13-17 years, receiving weekly DDP in an outpatient clinic. The primary outcome was change in suicide ideation from baseline to 6 months of treatment as assessed by the Suicide Ideation Subscale of the Columbia Suicide Severity Rating Scale. In intent-to-treat analyses, suicide ideation significantly decreased over the 6 months with a large treatment effect (d = 1.19). Secondary measures, such as suicide attempts, self-harm, depression, anxiety, disability, self-compassion, and inpatient utilization, also improved significantly. Among the 42 adolescents (65%) who completed at least 6 months of treatment, suicide attempts decreased by 84%. DDP may be effective in reducing suicide ideation and other risk factors in suicidal adolescents and may be cost-effective given reduced inpatient utilization. These initial promising findings warrant further research and development.

Permanently on standby: Practitioner perspectives on the complexities of crisis planning

AbstractAlthough crisis planning (including both prevention and preparation) is well‐established as the 'alpha' of crisis management, businesses often find themselves caught off‐guard in the face of crises. What impedes business organizations from heeding scholarly advice to engage in crisis planning? Interviews with corporate communication professionals suggest that in a fast‐evolving digital landscape characterized by the ambiguity of what ‘qualifies’ as a crisis, the need for an organizational culture of preparedness and balancing structure with agility are the hallmarks of crisis planning. Even when interviewees acknowledge the importance of crisis planning, cultivating a culture of preparedness is contingent on an engaged leadership that recognizes and provides communication professionals a seat at the table, fosters internal coordination, and understands the importance of peacetime relationships with stakeholders. Our paper addresses the complexities and implications of crisis planning that is typically hidden from view.

Understanding public health nurses' experience, knowledge, and perception of bioterrorism training in Japan

Objectives Bioterrorism is a disease in which the attacks can be covert and latent, take time to manifest, and, when discovered, can result in large outbreaks. When detected, they can become large-scale outbreaks. Therefore, preparedness is essential for early detection and response for damage mitigation. Although public health nurses (PHNs) of public health centers are responsible for detecting and dealing with bioterrorism, their preparation status is not clear. Therefore, this study aimed to elucidate the status of training experience, knowledge, and awareness of bioterrorism among PHNs working in public health centers' infectious disease control departments in Japan's metropolitan areas.Methods This was a cross-sectional, descriptive study. The participants were PHNs in the infectious disease control departments of 88 public health centers in Tokyo and its three neighboring prefectures. This are densely populated metropolitan areas with many mass gathering events and a high probability of bioterrorism. An anonymous, self-administered questionnaire survey was conducted by mail in 2019. Two PHNs per location were surveyed regarding their attributes, training experience, knowledge, and perceptions.Results We received 71 responses (40.3%). A total of 10 (14.1%) PHNs reported having experience with bioterrorism training in the workplace. Regarding the knowledge of the four infectious diseases with a high probability of bioterrorism, more than 95% of the respondents answered they had heard of them. However, few were aware of related treatments or terrorist responses. Although survey respondents were aware of the seriousness of bioterrorism and the effectiveness of preparedness, they did not have sufficient opportunity or time to have training. They tended to be less confident in their response and were willing to have training.Conclusion PHNs who responded to this survey do not have sufficient training experience, knowledge, opportunities, and time for bioterrorism training, and establishing a training system to improve bioterrorism preparedness is a challenge. It will be necessary for PHN students to learn about the existence of bioterrorism. Further, PHNs in public health centers need to be trained at least once using online services, including brushing up on information as needed. Based on the lessons learned from the coronavirus disease 2019 pandemic, health centers will formulate a Health Crisis Management Plan. This will be effective in fiscal 2024, and we believe that it is essential that preparedness against bioterrorism be a part of this plan.

Crisis management in community pharmacies during a pandemic

BackgroundAlthough the COVID-19 pandemic required community pharmacies to implement several adaptation strategies to ensure medicines' and services’ availability, related empirical research based on crisis management theory is lacking. ObjectiveThis study sought to holistically depict crisis management in Finnish community pharmacies and explore whether (1) pre-existing crisis plans, (2) crisis teams, (3) shared decision-making or (4) collaboration and communication with external stakeholders can protect staff resilience, pharmacy owners' resilience, organisational cohesion (‘team spirit’) and pharmacies' resources or finances during the pandemic. MethodsA cross-sectional survey was developed based on the crisis management process model and sent to Finnish community pharmacy owners (n = 602) during the pandemic's second wave in October–November 2020. Descriptive statistics were calculated, and logistic regression analysis was performed to explore effects of crisis management efforts. Open-field responses were analysed qualitatively using deductive content analysis. ResultsIn total, 221 (36.7 %) pharmacy owners participated in the study. Pharmacies responded to the pandemic with increased order volumes and new suppliers, home deliveries and remote consultations, hand sanitiser production and additional customer counselling concerning the COVID-19. Shared decision-making with pharmacy colleagues (p = 0.025) and collaboration with peers or stakeholders in the supply chain (p = 0.015) protected pharmacy owners' resilience during the pandemic. Additionally, shared decision-making protected pharmacies' finances (p = 0.040). Crisis teams or collaboration with social and healthcare operators did not provide advantage to pharmacies. However, pre-existing pandemic plans associated with reduction of pharmacies’ resources (p = 0.006). ConclusionsCommunity pharmacies responded to the COVID-19 pandemic with several measures to ensure the continuity of pharmaceutical services and care and the availability of medicines, disinfectants and personal protective equipment. Developing shared decision-making in pharmacies and active collaboration with peers and supply-chain stakeholders could improve pharmacies' finances and their owners’ resilience in future crises.

An overview of peer-to-peer accommodation operation during the COVID-19 pandemic: responses, strategies and opportunities

AbstractThe outbreak of the COVID-19 pandemic had catastrophic impacts on many hospitality industries including the peer-to-peer (P2P) accommodation industry. The fast spread of the COVID-19 outbreak in countries throughout the world left very limited time for crisis management planning, and exposed the vulnerability of the P2P accommodation sector. Stakeholders in the P2P accommodation industry had to take ad hoc actions and implement crisis management strategies to mitigate the impacts. This overview paper explores the responses and crisis management strategies that key stakeholders in the P2P accommodation industry adopted during the COVID-19 crisis. Experience obtained from the adjustment and adaptation of P2P accommodation operation practices were summarised. This paper provides lessons learnt and ways to move forward for the P2P accommodation industry in coping with disruptive events like the COVID-19 crisis. Future research directions are also highlighted.