Traffic congestion has been identified as a significant contributor to the environmental degradation and elevated fuel consumption. The causes of traffic delays are multifaceted, with toll booths positioned on highways being a notable factor. This study aims to analyze the impact of toll booths on traffic congestion, with a particular focus on the case study of the highway toll booth in question. The analysis will include a comparison of the delay times before and after the implementation of the FASTag system. The study will also undertake an economic evaluation to assess the cost implications of delay. The findings of this study indicate that congestion is more pronounced in the presence of manual toll booths compared to automated systems. The present study uses the 'Chakiya Toll Plaza on National Highway 27A, located between Motihari and Muzaffarpur, as a case study. This toll booth has been initially operated with a manual toll collection system, but has since transitioned to the FASTag implementation. A comprehensive analysis encompasses both traffic volume and delay studies, with a focus on their environmental and economic ramifications. The analysis reveals that for each Passenger Car Unit (PCU), the environmental cost is 8.3 rupees and the fuel cost is 15.34 rupees. The idle time cost is calculated as 8.34 rupees. The overall cost of the manual toll collection delay, including all the aforementioned factors, is found to be 52.3 rupees. However, the implementation of FASTag significantly reduces this cost to. 8.20 rupees.
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