Animal diseases pose significant challenges to livestock production in Zimbabwe's smallholder sector. This study analyzed the variables influencing smallholder farmers' preferences for veterinary service providers. Data from a mixed-method approach, including a questionnaire (N=382), focus group discussions (N=8), interviews (N=16), and observations, were analyzed using descriptive statistics and multivariate probit regression. The findings revealed that access to veterinary services is complex and context-dependent, influenced by factors such as experiences, age, proximity to the provider, communication, remittances, satisfaction, repeat treatments, socioeconomic status, historical dynamics, and access to subsidized drugs. Government veterinary services, private sector entities, and Community Animal Health Workers played critical roles in the provision of veterinary services. Better coordination among the different service provides could enable provision of cost-effective services. The study highlights the multifaceted nature of smallholder farmers' decision-making, emphasizing the importance of situational factors and collaboration among service providers to meet their diverse needs effectively. These insights inform policymakers and stakeholders in developing strategies to enhance veterinary services in Zimbabwe's smallholder communities, ultimately improving livestock productivity and welfare.