Corporate Social Responsibility Practices Research Articles

Impact of CSR disclosure on profitability and firm performance of Malaysian halal food companies

The purpose of this study is to examine the impact of corporate social responsibility (CSR) disclosure on the profitability and firm performance of Halal food companies in Malaysia. Applying a quintitative method, the study utilised a dynamic GMM-based statistical technique for analysing the data from 75 public-listed Halal food companies in Malaysia from 2012 to 2021.The findings highlight a substantial relationship between CSR disclosure and profitability (ROA) as well as firm performance (TBQ) of Halal food companies in Malaysia. The result showed economic, environmental, and social CSR disclosures have a significant effects on ROA and TBQ in dynamic models. The outcome of the study implies that actively engaging in economic, environmental, and social CSR practices provides with a competitive advantage, contributes to long-term viability, and attracts socially conscious investors. It also emphasises the strategic importance of comprehensive CSR strategies for encouraging positive stakeholder relationships, managing diverse aspects of sustainability, and enhancing overall business success, including employee engagement and motivation.

The effect of corporate social responsibility practices on digital transformation in China: A resource-based view

Companies need to consider corporate social responsibility (CSR) as they seek to achieve digital transformation. However, scholars know little about whether CSR can “feed” digital transformation. We argue that engaging in CSR can improve a firm's resource base in terms of human, financial, and technological resources, thereby contributing to the development of digital transformation. Using data from A-share listed companies from 2011 to 2020, we test our hypothesis and find that CSR facilitates digital transformation of firms and that the effect is persistent. Mechanism tests show that CSR promotes digital transformation only by improving firms' human and technological resources. In addition, the facilitating role of CSR is more pronounced in non-state-owned enterprises and small and medium-sized enterprises. This study enriches the literature on the relationship between CSR and digital transformation.

TOTAL QUALITY MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITY INTEGRATED PRACTICES FOR HIGHER EDUCATION INSTITUTIONS: CONCEPTUAL FRAMEWORK

Purpose: This study aims to develop an integrated framework for Total Quality Management (TQM) and Corporate Social Responsibility (CSR) practices in higher education, bridging the gap in previous research that treated them separately. Theoretical Framework: The study acknowledges the philosophical foundations and substantial overlap between TQM and CSR. However, it highlights that previous research has not adequately integrated these two practices in the context of higher education. Therefore, the theoretical framework of this research seeks to integrate TQM and CSR within the higher education context. Methodology: Employing a comparative approach, the study reviews the literature and develops a theoretical framework. The proposed integrated TQM-CSR practices are compared with the only one TQM-CSR framework generated by prior study. Findings: The significant TQM-CSR practices that are expected to enhance organizational performance were identified. The proposed mediating variable was selected to be Employees’ Performance emphasizing its importance for overall organizational success. Research Implications: This research provides practical guidance for implementing TQM-CSR practices in higher education institutions and highlights the significance of employees' performance for organizational success. Originality/Value: This study contributes to the existing literature by addressing the ambiguity surrounding the integration of TQM and CSR in higher education. By developing an integrated framework and examining the mediating role of employees' performance, this research adds originality to the discourse on TQM-CSR practices in the higher education domain. The study's findings provide valuable insights for HEIs seeking to enhance their total quality and engagement with stakeholders.

CLIMATE RISK ASSESSMENT IN PETROLEUM OPERATIONS: A REVIEW OF CSR PRACTICES FOR SUSTAINABLE RESILIENCE IN THE UNITED STATES AND AFRICA

Climate risk assessment has emerged as a critical component in the sustainability efforts of petroleum operations, given the increasing frequency and severity of climate-related events. This paper provides a comprehensive review of Corporate Social Responsibility (CSR) practices employed in the United States and Africa to enhance sustainable resilience in the face of climate risks within the petroleum industry. In the United States, where stringent environmental regulations and public scrutiny prevail, petroleum companies have adopted a range of CSR practices to assess and mitigate climate risks. These practices encompass comprehensive environmental impact assessments, carbon footprint reduction initiatives, and the integration of renewable energy sources into their operations. The paper explores how these CSR practices contribute to the overall resilience of petroleum operations in the United States. In contrast, Africa presents a diverse landscape with varying levels of regulatory frameworks and industrial practices. The paper delves into the unique challenges and opportunities faced by petroleum operations on the African continent in managing climate risks. It highlights the role of CSR practices in promoting sustainable development, community engagement, and ecosystem conservation as integral components of climate risk resilience. The review emphasizes the importance of a holistic approach to climate risk assessment, considering both the environmental and social dimensions of petroleum operations. It sheds light on the need for collaboration between industry stakeholders, governments, and local communities to develop effective CSR strategies that enhance resilience while fostering sustainable practices. By synthesizing insights from both the United States and Africa, this paper contributes to the global discourse on climate risk management in the petroleum industry. It underscores the significance of CSR practices as instrumental tools for achieving sustainable resilience and fostering a harmonious coexistence between petroleum operations and the environment in diverse geopolitical contexts.
 Keywords: Climate Risk, Risk Assessment, Petroleum, CSR, USA, Africa, Review.

Assessment of corporate social responsibility practices in selected public libraries in South-West and North-Central, Nigeria

This study explored corporate social responsibility practices in selected public libraries in south-west and north-central Nigeria. The study adopts multiple case-study design, and qualitative research approach. Interview was used to collect data from a total of fifteen (15) participants. The study found that the public libraries do not have written CSR policy. Results showed that the public libraries engaged in social support, social change, socio-cultural activities, and COVID-19 social support. Findings showed that public libraries provide charity through book donations/gifts and provision of information to library users. It was revealed that public libraries advocate for, and participate in, periodic environmental sanitation. Results showed that the libraries remove what the librarians consider as morally decrepit information materials from the shelves, which means they aid censorship. The study showed that public libraries adhered to the ethics and guidelines of Librarians' Registration Council of Nigeria (LRCN) to a minimum extent since the Council has partially failed in their supervisory role. The study concludes that public libraries have their in-house ethics and policies that guide the library staff, users, attendants, and visitors. The study recognized that public libraries provide economic viable information to users, which enable them get improve their career, secure employment, and learn vocation. This study contribute that public libraries are essential in ensuring and meeting sustainable development goals via responsible CSR practices.

Challenges, Practice and Impact of Corporate Social Responsibility on Sustainable Development of Environment and Society

Objective: This research aims to identify the Corporate Social Responsibility challenges and their effects on business, the environment, and society. Methods: Exploratory research is employed in this work using primarysecondary data from journals, magazines, articles, and media reports. Result: The survey indicated that many CSRs struggle with transparency, inequity, consensus, financial resources, community engagement, strategic planning, and bias in their policies, practices, and cultures. Public awareness of corporations and a network of activities were very limited. Conclusion: Corporate social responsibility refers to a company's efforts to evaluate and address the impacts it has on society and the environment. CSR may demonstrate commitment to care for the community by taking steps to reduce waste and pollution and by funding educational and social welfare initiatives. The corporates should understand their role in promoting CSR. The corporates should also organize training, conferences, and seminars to share and produce new knowledge in this field. Substantial financial support and industry-specific research can boost and strengthen the CSR contribution.

Emotional wage, happiness at work and organisational justice as triggers for happiness management

PurposeThis study analyses the concept of happiness management based on the empirical validation of the interactions between emotional wage, organisational justice and happiness at work. It complements a holistic view of the management models used in recent corporate governance. This perspective explores the dimension’s emotional wage mediating role and influences on organisational justice and happiness at work. The effect of organisational justice on happiness at work is also analysed.Design/methodology/approachA quantitative, cross-sectional, descriptive and correlational study is proposed. A sample of 502 workers in the education sector in Costa Rica was selected. A structural equation model (PLS-SEM) was developed to test the proposed theoretical model. The SPSS-AMOS 23 and SmartPLS 4 computer programs are used for this purpose.FindingsThe results show that emotional wage has a positive impact on happiness at work and that it mediates positively between organisational justice and happiness at work. Developing organisational policies to include these variables as necessary resources for corporate governance is recommended.Research limitations/implicationsThe first limitation of this study is due to the type of sampling, which was purposive. The kind of population and the time of execution of this study were determining factors when deciding on the mode of application of the instrument. However, an attempt to reduce the bias associated with this element could be made by expanding the sample to as many respondents as possible. The second limitation was that the data were collected within a specific time frame. Longitudinal studies address Thcould. The third limitation stems from the scarcity of literature on happiness management. In this regard, this type of research currently needs to be explored in emerging economies. It makes it difficult to determine whether the empirical results obtained in this paper can be generalised to other territories in the global village. Moreover, the last limitation is that the authors of this research have only explored the moderating role of emotional pay in the relationship between the dimensions of organisational justice and happiness at work. It would be interesting to consider other mediating variables to have a clearer picture of the organisational justice–happiness at work construct from the happiness management approach.Practical implicationsAs already indicated throughout this research, emotional wage, organisational justice and happiness at work are constructs that positively drive employee satisfaction, motivation and well-being. Human talent management strategies undertaken by organisations should encourage the adaptation of actions that stimulate employees' quality of life, corporate social responsibility and ethical management practices to be more competitive in today’s markets. It requires implementing the dynamic management models that provide internal customers with a high sense of belonging, job satisfaction and commitment to their professional performance. In other words, this will require robust leadership styles and corporate cultures that stimulate employee creativity, loyalty and innovation. For this reason, management of organisations must implement human resources policies to attract and retain creative talent through happy leadership. It requires, among other things that the philosophy of happiness management becomes a critical strategic resource for companies to promote nonfinancial benefits for employees, including emotional wage (Ruiz-Rodríguez et al., 2023).Social implicationsIn the current business environment, there has been a transformation in leadership styles, motivation and the development of a sense of belonging in organisations' human capital. Based on this trend, the study of happiness management becomes a social strategy to improve the conditions, in which the organisations compete to attract highly demanded human capital. It is why this research contributes elements that have an impact on citizenship by proposing the management models based on happiness at work and quality of life.Originality/valueThis study adds to the happiness management literature by including emotional wage, organisational justice and happiness at work in human resources and strategic management. It also contributes to the academic debate on the need to formulate organisational cultures that empower workers in their professional performance based on happiness and positive emotions.

Corporate social responsibility (CSR) practices in large manufacturing firms: a qualitative multi-case study from Ethiopia

Corporate social responsibility (CSR) practices in large manufacturing firms: a qualitative multi-case study from Ethiopia

Fostering pro‐environmental behavior at work: A self‐determination theory perspective

AbstractWith a growing corporate interest in pursuing public goods, numerous firms today endeavor to practice corporate social responsibility. Utilizing a multilevel structural equation modeling approach, we investigated the topic of employees' pro‐environmental behavior, contributing to the growing literature on “green” issues in the workplace. We incorporated self‐determination theory to examine how individuals' perceptions regarding their corporate environmental policies reflected in firm‐level green psychological climate influence their environment‐specific self‐regulation, and whether support of autonomy, relatedness, and competence psychological needs moderates this relationship. The relationship between environment‐specific self‐regulation and employees' engagement in pro‐environmental behavior was also further explained. Analysis of the data from 649 employees working in 37 major South Korean companies revealed that firm‐level green psychological climate is positively related to employees' environment‐specific self‐regulation and that environment‐specific self‐regulation is also positively related to their pro‐environmental behavior. Moreover, while we found that the positive association between firm‐level green psychological climate and employees' environment‐specific self‐regulation was stronger when they had a higher level of relatedness need satisfaction, interactions between firm‐level green psychological climate with autonomy and competence need satisfaction did not demonstrate any significant effects. Theoretical and practical contributions together with suggestions for related future research are discussed as well.

Back to the roots of cause-related marketing – A systematic literature review of cooperation motives

Based on a systematic literature review, this paper explores the motives for cooperation between nonprofit organizations (NPO) and companies as profit organizations (PO) in the context of cause-related marketing (CrM) partnerships. CrM is a marketing and fundraising tool which combines the purchase of products with a “good cause” and has already gained significant attention in theory and practice as a widespread practice of corporate social responsibility. However, research often focuses on specific aspects and primarily on the perspective of consumers (i.e., their purchase or support intentions), while only a few studies deal with the motives that NPO and PO pursue with such intersectoral collaboration. Overall, the findings indicate that research on the NPO’s view is particularly limited and that CrM is generally based on a bundle of motives or (both financial and non-financial) goals, with the self-interested perspective of PO appearing to be dominant. The paper suggests several avenues for further research and advocates a stronger focus on fundamental questions that were raised decades ago but have not been adequately answered since the origins of CrM.

Instilling warmth in artificial intelligence? Examining publics’ responses to AI-applied corporate ability and corporate social responsibility practices

Through one pilot test and two main studies using experimental design, this research examines publics’ responses to the application of artificial intelligence (AI) in corporate ability (CA) and corporate social responsibility (CSR) practices. Results from Study 1 (N = 113) revealed that the application of AI in CSR practices generated greater word-of-mouth intention and purchase intention than that in CA practices, and perceived warmth of the company mediated this effect. Results from Study 2 (N = 122) replicated the results from Study 1, and further revealed the boundary conditions created by publics’ varying levels of uneasiness with robots. The more positive outcomes generated by the application of AI in CSR (vs. CA) practices were more pronounced among those with high levels of uneasiness with robots, but such an effect was not significant among those with low levels of uneasiness with robots. Findings were discussed based on interdisciplinary theoretical insights from the CA-CSR typology, HAII-TIME model, and Stereotype Content Model. Implications for public relations scholarship and practices were discussed.

Corporate social responsibility and credit rating: evidence from French companies

PurposeThis study aims to provide further insights into the connection between corporate social responsibility (CSR) and companies’ credit ratings, while also exploring the role of corporate governance as a moderating factor. The hypotheses for this relationship are rooted in both legitimacy and stakeholder theories.Design/methodology/approachUsing a sample of French non-financial listed firms from 2007 to 2020, this paper uses the ordered probit model introduced by Greene (2000). The issue of endogeneity has also been addressed.FindingsThe study reveals that CSR practices positively impact companies’ credit ratings by enhancing solvency and financial performance. Specifically, firms that prioritize CSR, particularly in the social and environmental dimensions (such as community relations, diversity, employee relations, environmental performance and product characteristics), tend to have higher credit ratings and a reduced risk of default. This suggests that credit rating agencies likely incorporate CSR performance when assigning credit ratings. Furthermore, the quality of corporate governance acts as a moderator, strengthening the relationship between CSR and credit ratings. The findings remain robust even after accounting for key firm attributes and addressing potential endogeneity between CSR and credit ratings.Practical implicationsThis research provides valuable guidance for policymakers, corporate managers, investors and other stakeholders, as it offers insights into the influence of CSR activities on risk premiums and financing costs. For financial institutions, expanding credit decisions to encompass non-financial factors such as CSR can result in more accurate predictions of firm credit quality compared to relying solely on financial indicators.Originality/valueTo the best of the authors’ knowledge, this study stands out as the first to systematically examine the relationship between CSR and credit ratings within the French context. Moreover, it distinguishes itself by investigating the moderating influence of corporate governance on this relationship, setting it apart from prior research.

Corporate Social Responsibility Practices and Financial Performance of New Ventures: The Moderating Role of Government Support

This study enhances our comprehension of the link between corporate social responsibility (CSR) practices and financial performance in the context of new ventures. Specifically, it investigates the impact of primary and secondary stakeholder CSR practices on the financial performance of new ventures. It also examines the moderating roles of direct and indirect government support on the effect of secondary stakeholder CSR practices on new ventures’ financial performance. The data collected from manufacturing firms in China demonstrate the following: (1) primary stakeholder CSR practices can promote the financial performance of new ventures; (2) compared with established firms, the negative effect of secondary stakeholder CSR practices on the financial performance of new ventures is stronger; (3) only indirect government support can positively moderate the relationship between secondary stakeholder CSR practices and new ventures’ financial performance, and such a moderating effect is stronger than that in established firms.

Pengaruh Karateristik Perusahaan Terhadap Pengungkapan Corporate Social Responsibility

Corporate Social Responsibility (CSR) is the social responsibility of a company towards society. In CSR practice, CSR has become an integral part in setting business goals and establishing company policies. Research testing and analysis of the influence of company age, company size, profitability and liquidity on Corporate Social Responsibility (CSR) disclosure. This research uses a purposive sampling method. The sample size is 125 samples or 25 financial sector companies that focus on banking which are listed on the Indonesia Stock Exchange for the 2018-2022 period. The data used is secondary data in the form of financial and sustainable reports with an analysis model, namely multiple regression analysis using SPSS version 25 software. The research results show that company age, company size and liquidity have a significant effect on Corporate Social Responsibility (CSR) disclosure. Meanwhile, profitability has no effect on disclosure of Corporate Social Responsibility (CSR).
 Keywords: CSR, company age, company size, profitability, liquidity

Micro understanding of the macro: employee perception, corporate social responsibility and job performance

PurposeThis study was aimed at obtaining a micro understanding of corporate social responsibility (CSR) by investigating the effect of perceived CSR on job performance. Especially, an attempt is made to explore the mediating role of perceived organizational support and the moderating role of collectivism on the relationship between perceived CSR and job performance.Design/methodology/approachThis study collected questionnaire data from 219 employees of Chinese manufacturing firms, then used hierarchical multiple regression analysis to test our theoretical model.FindingsOur empirical results demonstrate that perceived internal and perceived external CSR are positively associated with job performance. In addition, perceived organizational support mediates the relationship between perceived CSR and job performance, and collectivism positively moderates the relationship between perceived external CSR and perceived organizational support.Practical implicationsThis study highlights the importance of adopting various strategies to conduct CSR practices, enhancing perceived organizational support and leveraging employee collectivism, which would be beneficial to improve job performance.Originality/valueThis study reveals employees’ underlying attitudes and behaviors responses to perceived CSR, thereby deepening the micro understanding of CSR. In addition, it extends the literature on social exchange theory by dividing perceived CSR into perceived internal and perceived external CSR and exploring their separate effects on job performance. Moreover, the study reveals the mediating role of perceived organizational support and the moderating role of collectivism, enriching the knowledge based on social exchange theory.

Corporate Social Responsibility: Analysing Its Impact on Customer Loyalty in the Textile Industry of Maharashtra

Corporate social responsibility (CSR) is gaining importance for corporations and is attracting a lot of attention. A company can be held socially responsible to its consumers, stockholders, and the general population by implementing a corporate policy of self-policing called social responsibility in business (CSR). By fulfilling their social obligations, businesses can become aware of how their actions affect society’s financial, social, and environmental conditions. Efficient corporate social responsibility practices aid businesses in improving their reputations among consumers, who are then motivated to support and show loyalty to the business. The company’s social responsibility will increase trust, which will boost customer loyalty. Huge corporations participate in corporate social responsibility mostly because it is viewed as a strategic edge and offers advantages to businesses, including enhancing their image, lowering marketing and operating expenses, and attracting investors and talents. Therefore, corporate social responsibility offers businesses several benefits, including boosting brand loyalty, trust, and positive sentiments about a company as well as fighting off the unfavourable press. By the support of managers and supervisors of the textile industry in Maharashtra, the recent study’s aspiration is to check and assess numerous aspects of corporate sustainability’s in customer loyalty. The major elements of corporate social responsibility enclosed beneath the study take in environmental responsibility, ethical responsibility, philanthropic responsibility, economic responsibility, and legal responsibility. Since customer loyalty is a significant determinant of corporate success, elements that foster loyalty are of considerable interest to businesses. All of this demonstrates the worth and necessitates for thorough study in the area of corporate social responsibilities impacting customer loyalty. This study intends to analyse the control of business social responsibilities on consumer loyalty in the textile industry of Maharashtra.

The Impacts of Technology Innovation on Customer Satisfaction, Employee and Leadership Commitment in CSR Practice

Abstract: In today’s digital economy, the Airline industries face ever-increasing innovation and social demands. This paper aims to explore the mediating impacts of technology innovation on customer satisfaction, employee commitment, and leadership commitment for the reputations of corporate social responsibility (CSR) practice evidence from Ethiopian Airlines. This study used mixed research design methods through primary data sources using structural equations and path modeling analysis. The results show that technology innovation is the most significant factor that mediates customer satisfaction and employee and leadership commitment with CSR practice. Employee commitment and customer satisfaction have also substantially impacted CSR, followed by technology innovation. Comparatively, leadership commitment is inversely and significantly associated with the mediator technology innovation. Although Ethiopia Airlines is trying to improve its CSR reputation, it must adopt more well-planned CSR, digitalization, and innovation capability. The existing airlines’ CSR efforts are reactive in nature, responding to customer, employee, and economic, legal, and philanthropic aspects rather than being proactive in transformative leadership commitment and environmental and ethical concerns. Therefore, the airline should prioritize digital technology innovation, transformative leadership, and moral and ecological CSR concerns. This will boost the airlines to treat CSR and technology innovation as the two sides of one coin.

Feminist Corporate Social Responsibility: Reframing CSR as a Critical Force for Good

AbstractWhile corporate social responsibility (CSR) research is now impressively broad, we identify fresh opportunities at the intersection of feminist and critical analysis to reframe this field as a force for good. We focus on the epistemological grounding of CSR in its potential to understand and change how managerial activity is interpreted and influenced for progressive ends. We approach this through a reading of the debate on CSR's limited practical use, to imagine a better methodological and purposeful future for CSR. This involves a different, feminist, political and ethical stance for researchers in relation to CSR as an object, to bring CSR theory and practice into alignment in order to revive its sense of purpose as a driving organizational force for good. Our change‐orientated approach is based on a reading of Judith Butler's notion of critique as praxis of values; it is politically aware, reflexive, and focused on the goal of good organization to address grand, often existential, challenges. We conclude by showing how this approach to CSR brings a more transparent way of analysing practice, requiring reflexive action on the part of those working with CSR initiatives both as practitioners and as researchers to co‐produce better futures.

Navigating the myriad of corporate quality standards: a CSR and stakeholder perspective

Quality standards (QS) (e.g., ISO 9001) play an important role in assuring the quality of goods and services for organizational stakeholders on a global scale. Recent work has highlighted the role of QS in communicating corporate social responsibility (CSR) practices to a firm’s stakeholders making both the QS adoption decision and the timing of adoption of immense strategic importance to top managers. However, the types of QS and their intended and unintended beneficiaries vary widely, making it difficult for managers to choose QS that are in accord with their CSR goals. Further, current economic (cost/benefit) and institutionally-based theoretical approaches do not provide managers with adequate guidance in making strategic adoption decisions. Rapid developments in QS practices have also made it difficult for researchers to incorporate them into CSR theory. Drawing upon a literature review of QSs and stakeholder theory, this study presents a QS framework and taxonomy that integrates QS adoption timing and beneficiaries. The framework also presents four configurations of QS adopters and their associated beneficiary stakeholder groups, enabling both researchers and practitioners to more completely understand the complex nature of stakeholder pressures on organizations.

IMPLEMENTASI CORPORATE SOCIAL RESPONSIBILITY BERDASARKAN KONSEP TRI HITA KARANA PADA HOTEL BALI TROPIC NUSA DUA

Corporate Social Responsibility (CSR) is the concept of a business run by an institution/company as an obligation to stakeholders and the surrounding environment. This study aims to determine the implementation of CSR based on the Tri Hita Karana concept at the Bali Tropic Nusa Dua Hotel. This study uses a descriptive qualitative approach, where the technique of determining the sample uses several criteria. Collecting data using interviews, observation, and documentation. To gather more comprehensive and in-depth information from the informant's perspective, the ethnographic method was employed. The results show that CSR practices based on the Tri Hita Karana concept have been carried out in accordance with the THK philosophy which causes the level of trust of the surrounding community to increase, and also increases inequality and welfare for the people who receive assistance around the Bali Tropic Hotel.