Corporate Social Responsibility Departments Research Articles

The effect of prosocial orientation on CSR scope: the moderating role of the CSR department

Purpose Considering that corporate social responsibility (CSR) addresses a wide range of claims from multiple stakeholders, companies must determine their CSR scope. This paper aims to examine what factors influence a firm’s decision in its scope of CSR. In exploring what factors influence CSR scope, the authors examine the relationship between a firm’s prosocial orientation and CSR and further examine its boundary conditions by the existence of CSR department. Design/methodology/approach This study uses a data set – the Social Value Survey – administered by the Center for Social Value Enhancement Studies based in the context of Korean firms. Based on 86 firm responses, statistical models were performed to test hypotheses. Findings The findings show that a firm’s prosocial orientation is positively associated with CSR scope. Further, this study shows that there is a negative moderating effect of the CSR department for the relationship between the prosocial orientation and CSR scope. Originality/value This study attempts to contribute to the extensive line of work on the antecedents of CSR by exploring the simultaneous existence of various drivers of CSR and the interplay between the drivers. And this study enhances the understanding on what factors influence the decision of CSR scope within a complex system of diverse stakeholder relationships. Additionally, this study has potentially shed light on the role of CSR departments to determine CSR scope.

Survey shows CSR, ESG departments backsliding on diversity metrics

Data from a recent survey from the Association of Corporate Citizenship Professionals (ACCP) shows that corporate social responsibility departments—as well as those involved in the company's environmental, social, and governance (ESG) efforts—are losing ground in their efforts to increase diversity in their ranks.

Coordinated Enactment: How Organizational Departments Work Together to Implement CSR

Research on the implementation of corporate social responsibility (CSR) has revealed the critical role of CSR departments vis-à-vis functional departments. While both CSR and functional departments influence CSR implementation, the question of how they work together remains underexamined. We address this question by mobilizing and merging two complementary yet separate perspectives on CSR implementation: “coordination” and “enactment.” Building on a comparative case study involving seven large Swiss financial institutions that have established CSR departments and implemented CSR to varying extents, we inductively derive six courses of actions conducing to CSR implementation, involving both coordination and enactment. We distinguish between four courses of actions in the CSR departments ( centralizing, coalescing, orchestrating, and consulting) and two courses of actions in the functional departments ( decentralizing and tailoring). As our data suggest that coordination and enactment work in tandem, we capture these insights in a model of CSR implementation as coordinated enactment. Our research contributes to the literature by explaining how CSR departments and functional departments enact and simultaneously coordinate CSR at a particular implementation stage, thus illuminating how and why the variance in CSR implementation occurs.

CSR Strategies of Five-Star Hotels in Denpasar-Bali Based on Local Community Perceptions

The hotel industry provides numerous jobs and has a significant contribution to local and global economies. Given that the hotel industry is an industry with a significant global impact, it is required to take social and environmental responsibilities earnestly. This study aims to describe the corporate social responsibility (CSR) strategies of five-star hotels in Denpasar City to examine the perceptions of surrounding communities toward these programs and to develop the appropriate CSR strategies for these hotels. This research is a qualitative study employing an exploratory sequential mixed method. The sample of hotel management staff who were interviewed and other respondents who filled out the research questionnaire were selected via purposive sampling. Results prove that CSR in five-star hotels in Denpasar City does not have its own autonomous field and budget authority. In fact, just one five-star hotel in the city has a CSR department. CSR activities in the hotels are in the form of maintenance and donations, and most of them (59%) are perceived as low by the surrounding community. Based on these findings, this work is able to develop a CSR management strategy for five-star hotels in Denpasar City.

МОДЕЛЮВАННЯ ІНФОРМАЦІЙНОГО ЗАБЕЗПЕЧЕННЯ СТРАТЕГІЧНОГО УПРАВЛІННЯ КОРПОРАТИВНОЮ СОЦІАЛЬНОЮ ВІДПОВІДАЛЬНІСТЮ НА ОСНОВІ МЕТОДОЛОГІЇ ІDEF0

Sustainable enterprise development depends on the effectiveness of the corporate social responsibility management in general and its information management system in particular. The paper develops the structural and functional model of information support for strategic corporate social responsibility management based on the application of IDEF0 methodology. The information model takes into account theoretical and methodological provisions of the proposed mechanism of strategic corporate social responsibility management, in particular a reflexive approach to interaction with the enterprise stakeholders. In the course of developing the IDEF0-model of information support, the functional decomposition of the process is represented in graphical notation. Logical connections between management functions, input, output, control signals and mechanisms are established that contribute to the effective implementation of strategic corporate social responsibility management. Expert evaluation methods, mathematical methods and models, and strategic management methods are the control signals that manage the implementation of the mechanism of strategic corporate social responsibility management. Model inputs are the parameters of the enterprise internal and external environment, while outputs contain financial and non-financial reporting with improved indicators of socially oriented balanced scorecard, which reflects changes in the strategic corporate social responsibility management system. Mechanisms for implementing the process are represented by corporate social responsibility department, functional departments, deputy director of corporate social responsibility and CEO, which together reflect the company organizational support the developed process. The use of IDEF0 methodology for information modeling ensures the formation of optimal information flow structure and cost minimization for changes in the enterprise organizational structure during the transition to the implementation of the mechanism of strategic corporate social responsibility management. It allows obtaining a complete picture of the proposed information mechanism.

Measuring carbon performance for sustainable green supply chain practices: a developing country scenario

Carbon emissions due to economic activities are recognized to be global problem. Governments of all countries need to evolve environmental policies and practices for large-scale collective actions to regulate green house gas emission. Fuel quality standards for vehicles, stricter codes for construction, emission limits for industrial units and power plants are some of measures advocated to speed up emission control. This study investigates how far different sectors of a developing economy are able to manage green supply chain with respect to 4 aspects of environmental practices viz. Green procurement, green logistics, green products and process designs and regulatory framework. Globally, corporate social responsibility (CSR) assumes significance in recent years not only with respect to societal issues but also for environmental protection. Research suggests that CSR department creates culture for implementation of CSR activities. We investigate whether CSR departments in the sample organizations have made any difference in achieving emission control objectives. Data are from manufacturing organizations in a congested industrial region of India. We apply non-parametric Kruskal–Wallis and Mann–Whitney tests; then regression analysis is carried out to ascertain predictability of carbon reduction performance with respect to 4 environmental constructs. Results highlight positive roles of inclusion of green enablers—green procurement, green logistics, green product and process design as contributory factors for improvement in carbon performance and reveal that green logistics in the given scenario need major improvement in carbon performance. Our model also considers the impact of size of the organization on carbon performance in terms of workforce.

Qualitative research on the impact of Corporate Social Responsibility mandate in the Companies Act, 2013 (India)

Purpose: Corporate Social Responsibility (CSR) is a buzz word and so is the CSR mandate where certain companies in India have to mandatorily spend 2% of their Net Profit (average 3 years) in specified CSR activities from the year 2014. This paper examines whether the mandate has had any impact in the companies (coming under the purview of the mandate) and the areas where it has had an impact. Design/methodology/approach: The research methodology consisted of two-step process. Step 1: Two Focus Group Discussions were conducted to explore the areas that can be used to measure the impact of CSR mandate. Step 2: A semi-structured in-depth interview was conducted with 10 CSR heads/ CXOs of companies in India. Data was analysed through qualitative analysis methodology of identifying patterns. Findings: The results of the study indicated three major areas where the CSR mandate impacted the maximum. 1. The CSR budget/ expenditure 2. The choice of CSR activity 3. Partnerships for implementing CSR activities with NGO’s/ Government 4. Frequency of impact Assessments. The study showed that the Mandate has not had much impact in the budget for organisations which already had a CSR departments and activities in place but the importance of the department increased. CSR has now become a topic in the boardroom with clear objectives and deliverables which was not the case earlier in most of the companies. Originality/value: This study provides areas for measuring impact of the fairly new CSR mandate in India. It explains how the CSR mandate has made companies think differently on CSR grounds. The findings will help companies and CSR partners (NGO’s and government) to implement the requirements and the intent of the mandate better.

Corporate social responsibility embeddedness through a social network analysis: The case of an Italian multiutility company

AbstractTo gain substantial benefits, corporate social responsibility (CSR) needs to be embedded within an organization. Through a social network analysis, this study analyzes to what extent an Italian multiutility company, strategically committed to sustainability, integrates social and environmental issues in its strategy, operations, and routines. The paper aims to answer the following two questions: (a) How can an investigation of the level of information exchange help in identifying whether CSR is embedded or peripheral in a company?; (b) how can an investigation of the role of the CSR department help in identifying whether CSR is embedded or peripheral in a company? The study reveals the frequency and density of information exchange regarding social and environmental issues among 67 business units as well as highlighting the real role played by the CSR department. This research contributes to the current debate on CSR embeddedness by showing how an exploration of internal social networks reveals the extent to which CSR is integrated within strategy, operations, and routines. It also provides useful suggestions for managers on ways to improve the level of integration.

The Impact of CSR on Employee Performance: With The Mediation of Employee Trust and Employee Behavior (A Case Study of Companies in Bekasi and Jakarta)

The Researches on Corporate Social Responsibility (CSR) tends to focus on stakeholders and external outcomes. The impact of CSR on employee performance is still rarely discussed in many studies. This study aims to determine how the impact of CSR affects employee performance and the role of employee trust and employee behavior as a mediator at 3 companies in Bekasi and Jakarta. Every company has a responsibility to develop its environment through social programs. The research questions in this study are: (1) The impact of CSR on Employee performance, (2) The impact of CSR on employee trust (3) The impact of employee trust on employee performance (4) The impact of CSR on employee behavior (5) The impact of employee behavior on employee performance. The sample used in this study was 246 employees from companies in Bekasi and Jakarta District. Data collection method used in this study was questionnaire and forum group discussions (FGD), while analytical method used was SEM Warps PLS.The findings of this study indicate that CSR does not impact directly the employee performance. The CSR indicator that needs to be considered is ethical, where the companies are suggested to have a CSR department. Where employees have lack knowledge about environmental work, environmental laws regarding material sources, emissions, and so on. So that employees realize and understand the importance of having attention and responsibility to the environment. CSR has a significant impact on employee trust, employee trust has a significant impact on employee performance, CSR has a significant impact on employee behavior, and employee behavior significantly impact employee performance. Employee trust and employee behavior mediate the impact of CSR on Employee performance.Keywords: CSR, employees trust, employee behavior, employee performance

ПРОБЛЕМИ РОЗВИТКУ ЗАЛІЗНИЧНОГО ТРАНСПОРТУ УКРАЇНИ ТА ЇХ ВИРІШЕННЯ

The article deals with problems of development of railway transport of Ukraine. The current state of rolling stock, the main indicators of PJSC "Ukrzaliznytsia" is analyzed. The financial result of the enterprise activity and the tariff system is investigated. It was revealed that over the last year of activity of PJSC "Ukrzaliznytsya" has finally become profitable. Innovations in railway transport were considered. For effective change, you need to change the minds of leaders, staff and youth.Rail transport is the leading branch of the Ukrainian economy, which provides its internal and external transport and economic relations and users of the population in transportation. Activities of the railway transport as part of a single transport system of the country contributes to the normal functioning of all sectors of social production, social and economic development.Due to the current availability of debts, depreciation of rolling stock and other negative factors of PJSC "Ukrzaliznytsia" and its railways provide the necessary amount for transportation and supply to the national economy.It is necessary to improve the quality, standards of work of PJSC "Ukrzaliznytsya", to become the most socially responsible company in Ukraine. To this end, the Corporate Social Responsibility Department was created, which will re-examine existing problems and help social workers understand how to do better, become more profitable in the same framework, with existing resources and attract new ones.For effective change, you need to change the minds of leaders, staff and youth. PJSC "Ukrzaliznytsia" requires indifferent, responsible, professional personnel. You can educate them through the space of education and culture. Now education and science are devalued and degrade with catastrophic speed. And we are trying to train skilled personnel and do science not through, but against the system.

An enactment theory perspective of corporate social responsibility and public relations

PurposeThe purpose of this paper is threefold: how companies perceive corporate social responsibility (CSR) and public relations (PR); how companies perceive the interconnection between these functions; and what factors contributing to their perceptions.Design/methodology/approachAn interpretive qualitative study was employed, where semi-structured interviews with 34 members of PR and CSR departments and three top executives of three big mining (state-owned, private Indonesian, and multinational) companies in Indonesia were carried out. Archival data (e.g. newsletters, websites, and annual reports) were also utilized.FindingsCSR and PR are perceived to be community relationship functions to gain and maintain organizational legitimacy from the communities and shareholders. Three factors shaping these functions: the social and political changes in Indonesia; the communities’ collective culture; and the nature of mining industry.Research limitations/implicationsThe current study focused on how companies interpret and enact their interpretations of their organizational environment. This study suggests further research into how the community and other stakeholders interpret the company’s activities and environment. This study also suggests further study on another type of industry.Originality/valueThe present study provides another approach to understanding how CSR and PR are constructed and enacted in an organization as well as to understanding the company’s justification in enacting particular CSR and PR functions. This study maintains the need to consider local values while keeping the global standard.

Corporate Social Responsibility of Islamic Banks in Malaysia : Arising Issues

Corporate social responsibility (CSR) term has rapidly developed and is no longer a strange concept among business communities. As part of business entities and concurrently guided by Sharī‘ah principles, Islamic banks face even more expectations in performing CSR as Islamic financial institutions. On top of that, although Malaysia is at the vanguard in the development of Islamic finance especially in Islamic banking industry, there is a lack of discussion on issues pertaining CSR applications of Islamic banks. Using interview data with top management executives and supported by observations and document reviews, this study attempts to disclose arising issues regarding CSR applications of Islamic banks in Malaysia. It was found that there are significant issues that need to be addressed in order to ensure the efficiency of Islamic banks CSR applications especially regarding corporate social responsibility disclosure (CSRD), CSR department and CSR fund.

CSR in professional sport: an examination of community models

ABSTRACTThe purpose of this paper is to explore how corporate social responsibility (CSR) is implemented in professional sport, specifically to compare and contrast different organisational structures used in the implementation of CSR. A qualitative case study methodology was adopted, drawing on interviews with key stakeholders of 12 professional sporting organisations and their relevant CSR departments. Secondary sources such as annual reports, newsletters, websites and other organisational documents were also collected and analysed. This research found a variety of challenges and opportunities for employing CSR, including alignment of strategies, conflict of power and access to resources. Discussions explore how communication, collaboration and different governance models can improve the inter-relationship of these entities. This paper offers an empirical identification of critical opportunities and challenges within professional sporting organisations. This paper extends the current research by looking at CSR management and governance, specifically exploring the inter-relationship between professional sporting organisations and their associated foundations.

Cultural framework and its influence on corporate social responsibility professionals' profile

Corporate social responsibility (CSR) departments are becoming an integral part of contemporary business organisations. This change is the result of an evolving business paradigm that integrates economic performance, social accountability and environmental impact. Investors, customers, shareholders, local community and other key stakeholders are calling for more responsible ways of doing business, following a triple bottom line approach. Although important in shaping the meaning of sustainability at the business level, this topic is generally overlooked by scientific researchers. This paper is focused on understanding the cultural and professional profile of employees in companies' CSR departments and the perception of their work in various European companies. The aim of this paper is to shed light on the impact that different cultural and institutional frameworks may have on the professional profile of employees in companies' CSR departments, in particular by analysing what they perceive to be the main drivers of their strategies and actions.

Cultural framework and its influence on corporate social responsibility professionals' profile

Corporate social responsibility (CSR) departments are becoming an integral part of contemporary business organisations. This change is the result of an evolving business paradigm that integrates economic performance, social accountability and environmental impact. Investors, customers, shareholders, local community and other key stakeholders are calling for more responsible ways of doing business, following a triple bottom line approach. Although important in shaping the meaning of sustainability at the business level, this topic is generally overlooked by scientific researchers. This paper is focused on understanding the cultural and professional profile of employees in companies' CSR departments and the perception of their work in various European companies. The aim of this paper is to shed light on the impact that different cultural and institutional frameworks may have on the professional profile of employees in companies' CSR departments, in particular by analysing what they perceive to be the main drivers of their strategies and actions.

Legislation of CSR-Smart Strategy for Sustainable Growth Model in India

Objectives and Purpose: The purpose of this paper is to analyze the initiatives covered in Corporate Social Responsibility (CSR) after the passing of the New Companies Act, 2013 and its impact on the growth trends of India. Design/Methodology/Approach: Primary data was collected from 48 top companies in India. This was done by face to face in depth interviews of Sr. Executives, Presidents, Vice Presidents, and Chief Executive Officers of company’s CSR Department, Human Resource Department, Public Relations and Corporate communications Department. Statistical Package for Social Sciences (SPSS) was used to carry out the analysis. Binomial tests were used as Statistical Tools to validate the results. Findings: Results indicate more focus on inclusive growth. Corporate houses have started improving the overall quality of life of people in the communities around their premises. Expenditures initiated towards CSR activities are now reported and mentioned in their Annual Reports under separate heads of CSR. The findings are exceptional in nature as this kind of practice was not followed by most of the companies till the passing of the New Companies Act, 2013. The 2% net profits after tax have shifted from shareholders outlook to stakeholders’ outlook. Conclusion/Improvements: To conclude, ever since the country took initiatives to have it legalized, there has been a paradigm shift in the CSR policies in Indian companies. However, Indian companies need more personnel with specialized qualification of CSR at the top level. Originality/Value: The paper introduces a framework to enable more inclusiveness by providing socially responsible initiatives to the weaker section of the society for improving the overall growth pattern of India.

Reluctant to talk, reluctant to listen: Public relations professionals and their involvement in CSR programmes in Spain

This article examines the type of contributions that public relations professionals make towards Corporate Social Responsibility (CSR) programmes, while discussing the issues and obstacles they face to enter into that professional area. To do so, the authors have looked at the top publicly owned companies in Spain, which are part of the so-called IBEX35®. The research included semi-structured interviews and interpretative analysis of official documents and reports. Our findings suggest that despite normative claims from CSR departments that downplay the importance of public relations in the design and implementation of CSR programmes, the empirical evidence suggests otherwise. In this context, our findings show important operational deficiencies and accountability deficits precisely because of the lack of public relations input in the design and implementation of these programmes.

Legislation of CSR-Smart Strategy for Sustainable Growth Model in India

Objectives and Purpose: The purpose of this paper is to analyze the initiatives covered in Corporate Social Responsibility (CSR) after the passing of the New Companies Act, 2013 and its impact on the growth trends of India. Design/Methodology/Approach: Primary data was collected from 48 top companies in India. This was done by face to face in depth interviews of Sr. Executives, Presidents, Vice Presidents, and Chief Executive Officers of company’s CSR Department, Human Resource Department, Public Relations and Corporate communications Department. Statistical Package for Social Sciences (SPSS) was used to carry out the analysis. Binomial tests were used as Statistical Tools to validate the results. Findings: Results indicate more focus on inclusive growth. Corporate houses have started improving the overall quality of life of people in the communities around their premises. Expenditures initiated towards CSR activities are now reported and mentioned in their Annual Reports under separate heads of CSR. The findings are exceptional in nature as this kind of practice was not followed by most of the companies till the passing of the New Companies Act, 2013. The 2% net profits after tax have shifted from shareholders outlook to stakeholders’ outlook. Conclusion/ Improvements: To conclude, ever since the country took initiatives to have it legalized, there has been a paradigm shift in the CSR policies in Indian companies. However, Indian companies need more personnel with specialized qualification of CSR at the top level. Originality/Value: The paper introduces a framework to enable more inclusiveness by providing socially responsible initiatives to the weaker section of the society for improving the overall growth pattern of India. Paper Type: Empirical Research Paper

Corporate social responsibility of Bokaro Steel Plant - an empirical study from an Indian context

The main objective of this research study is to understand and evaluate the effectiveness of CSR programs and also the various programs run by the CSR Department in Bokaro and peripheral villages. Corporate social responsibility (CSR) is said to be the business practices that involve a variety of initiatives in order to benefit society. An empirical study is made on Bokaro Steel Plant involving 110 respondents, of which 90 are people residing in the surrounding areas and 20 are managers of the company. This research study helps to bring in the corporate social responsibility importance, organisational benefits and also the challenges of CSR. The inferences of these findings are discussed and suggestions for improvement offered and scope for future research are provided to the company for its progress.

Approaching CSR in Romania: An Empirical Analysis

Corporate Social Responsibility (CSR) has become a key factor for every large company that wants to keep the attention of the general public (customers, community, business partners, local authorities etc.). Even if CSR is not a binding mechanism, neglecting its importance may harm not only company's perception on the market, but also its strategic market approach. CSR approaches are undoubtedly influenced by the values, motivations, decisions, of those with management roles within companies, so it is important to identify the reasons underlying social involvement in terms of positive and negative aspects that follow out of this range of initiatives. Through this article the authors underline the Romanian context where companies must implement and develop CSR practices using secondary data analyses, and as well they present an empirical qualitative research based on 87 questionnaires. The research instrument used is a questionnaire developed by the authors and the respondents were top managers, HR managers and heads of CSR departments within large companies that operate in Romania. Being a research in progress, relevant discussions and conclusions can be drawn from this paper, providing a detailed image not only about the research process developed but also about the reasons that might determine companies to invest in CSR.