Core Dimensions Of Quality Research Articles

Problems of Quality Assurance for Socio-Economic Data at Local Level

The process of decentralization involves the enhanced interest of local power bodies in carrying out an effective benchmarking at local level, along with the increasing demand on relevant and reliable information on the development of territorial communities. Today, the local self-government faces financial and technical limitations in creating effective local systems for information support. It follows that the only way of producing a unified statistical support as a tool for performance analysis at local level is developing a centralized information system. 
 The article contains an analysis of the quality of the existing centralized information system, which viability is supported by the Association of Ukrainian Cities. The computerized system of municipal statistics, developed in Ukraine, is an online system for collection, storage and processing of information on the core areas of life activities of territorial communities and self-government bodies. The system is based on the advanced principles of creation and operation of information products, whereas its organization, structure and technological tooling on the whole is compliant with analogous systems used in other spheres and in some other countries. However, most part of the indicators for which the data are collected and processed by the system does not comply with the core dimensions of quality, namely: relevance (topicality) / compliance with user needs; accuracy/reliability of estimated figures; timeliness and punctuality of production and publishing of processed data; accessibility and comprehensibility/clearness of metadata; comparability; consistency/coherence of indicators in space and time. 
 The author’s study laid the basis for the elaborated recommendations on quality enhancement for the data collected at municipal level. A reliable information system must meet the following requirements: compliance of the system’s purpose and functions with user needs; coverage of the maximal number of administrative-territorial units; free access for users by hierarchical approach; availability of computerized data conversion; optimization of the set of primary, secondary and summary indicators and metadata that are developed by standard forms; use of advanced methods for data analysis and presentation given well-developed monitoring capabilities; viability and provision of appropriate professional support. If implemented, these recommendations will enable to form the solid information basis for comprehensive monitoring of life activities of cities and local communities in Ukraine.

Evaluation of Individual Customers' Satisfaction Level : A Survey of E-Banking Quality of Service in Tosse'eh Credit Institute

banking is able to provide speedy and more reliable services to the customers for which they would be happy. E-banking services not only have new competitive benefits, it also improves its relationship with customers. The purpose of this research is to understand the impact of variants of E-banking on the customers’ satisfaction with the Tosse’eh Credit Institute. Seven service quality dimensions, namely, effectiveness, assurance, accessibility, physical aspects, variety of services, price and reliability have been established based on the SERVQUAL model and the literature review. These variables have been tested in E-banking to explore the relationship between quality of service and the customer satisfaction. Data were gathered through a survey interview by a structured questionnaire with 400 customers. The study shows that these factors are the core dimensions of quality of service for customer satisfaction in E-banking. Finally, recommendations are provided to improve the quality of eservices.

An empirical analysis of the competitive dimensions of quality performance in the automotive supply industry

This paper examines the competitive dimensions of quality for first tier suppliers in the automotive industry. A theoretically relevant set of quality variables is identified from the literature. The results of a factor analysis show that quality is a two dimensional construct in the automotive supply industry. The core dimensions of quality are: product quality, which is primarily focused on design superiority and performance of the physical product; and service quality, which comprises both pre‐ and post‐sale service. The study reveals that both product quality and service quality are related to overall firm performance, regardless of whether asset based, investment based, or market based measures are used.