Financial Services Cooperative Research Articles

Pengaruh Literasi Keuangan Syariah dan Lingkungan Sosial KJKS Arjuna Terhadap Minat Menabung Santri Putri Pondok Pesantren Ngalah Pasuruan

This study aims to determine the effect of Islamic Financial Literacy and Social Environment on the Savings Interest of female students in the Islamic Financial Services Cooperative (KJKS) Arjuna. The method used in this study is using quantitative methods with multiple linear regression and using data collection techniques through questionnaires. The population in this study were female students of dorm I Islamic boarding school Ngalah. Based on the results of this study, it can be concluded that Islamic financial literacy has a significant effect on saving interest in female students at the Arjuna Islamic Financial Services Cooperative (KJKS). This is indicated by the Tcount value of 3.531 while Ttable of 1.998 so that Tcount > Ttable (3.531 > 1.998) and a significant value of 0.000 <0.05 then H1 is accepted, the social environment has a significant effect on saving interest in female students in the Sharia Financial Services Cooperative (KJKS) Arjuna. This is indicated by the Tcount value of 5.690 while Ttable of 1.998 so that Tcount > Ttable (5.690 > 1.998) and a significant value of 0.001 < 0.05 then H2 is accepted, Islamic financial literacy and the social environment have a joint effect on the interest in saving female students in the Cooperative. Arjuna's Sharia Financial Services (KJKS) with Fcount of 16,029 while Ftable of 3.13, so the value of Fcount > Ftable or 16.029 > 3.13 then H3 is accepted

Pelatihan Kepatuhan Koperasi Terhadap Penyelenggaraan Pengembangan dan Penguatan Sektor Keuangan

Law Number 4 of 2023 concerning the Development and Strengthening of the Financial Services Sector (UU PPSK) is the initiative of the Government and the DPR to advance public welfare by reforming the Indonesian financial sector. Compromises for Savings and Loans (KSP) and Savings and Loan Units (USP) operations are divided into closed loops where KSP and USP are supervised by the Ministry of Cooperatives and of course, internal cooperatives and opened loop for KSP and given a two-year transition period to become a Financial Services Cooperative supervised by the Financial Services Authority (OJK). This study recommends that the regulation and supervision of cooperative savings and loan business activities be more suitable for the Government on the grounds of the context of cooperative development, democracy, social inclusion, local culture, history, regulation, and taking into account lessons learned experiences of other countries in developing cooperatives. While the regulation and supervision of financial services businesses by cooperatives is more suitable to be supervised by the OJK on the grounds that financial service cooperatives can raise public funds and protect consumers who use financial services. The PPSK Bill contains a number of articles on technical matters that should be sufficiently regulated in the PP. The PPSK Bill needs to accommodate the voices and aspirations of the cooperative movement aimed at encouraging the growth of supporting institutions needed by KSP/USP and Financial Services Cooperatives. Methods Training is carried out using a participatory method that allows participants to interact directly with the trainers/instructors

RISIKO AKAD MURABAHAH PADA KOPERASI SERBA USAHA (KSU) DI BMT TANJUNG

This study discusses the risks of murabahah contracts, as we all know that murabahah financing is in great demand by the public, especially in sharia-based multi-business cooperatives (KSU) - BMT Tanjung, this is because it is considered fast and easy in practice. This study uses a qualitative descriptive design with observation, documentation and interview techniques. This lesson takes place in a multi-business cooperative (KSU) BMT Tanjung, the results of this research are (1) where murabahah products are widely used as consumption payments and there is also capital used for business continuity, (2) the risks associated with murabahah a lot of payments, goods and collateral, (3) risk management is carried out by sharia murabahah multi-business cooperatives (KSU) sharia-bmt bandar loyal quite well in its management, it's just that there are some managements, especially those related to goods that are not quite right, namely murabahah contracts that made before the goods are placed in the hands of the Sharia Financial Services cooperative (KSU) sharia-compliant BMT Tanjung. The limitation of this study is the lack of risk associated with customers, because the Sharia Financial Services Cooperative does not have any risks associated with customer risk, but in this study researchers found a new risk, namely the risk associated with collateral.This study discusses the risks of murabahah contracts, as we all know that murabahah financing is in great demand by the public, especially in sharia-based multi-business cooperatives (KSU) - BMT Tanjung, this is because it is considered fast and easy in practice. This study uses a qualitative descriptive design with observation, documentation and interview techniques. This lesson takes place in a multi-business cooperative (KSU) BMT Tanjung, the results of this research are (1) where murabahah products are widely used as consumption payments and there is also capital used for business continuity, (2) the risks associated with murabahah a lot of payments, goods and collateral, (3) risk management is carried out by sharia murabahah multi-business cooperatives (KSU) sharia-bmt bandar loyal quite well in its management, it's just that there are some managements, especially those related to goods that are not quite right, namely murabahah contracts that made before the goods are placed in the hands of the Sharia Financial Services cooperative (KSU) sharia-compliant BMT Tanjung. The limitation of this study is the lack of risk associated with customers, because the Sharia Financial Services Cooperative does not have any risks associated with customer risk, but in this study researchers found a new risk, namely the risk associated with collateral.

SHARIA FINANCIAL SERVICES COOPERATIVE IN REVIEW OF FIQH MUAMALAH

Microfinance institutions as one of the pillars of the Indonesian economy by providing financing to small businesses are expected to help in alleviating poverty in Indonesia. One of them is the Sharia Financial Services Cooperative (KJKS) which has sharia-based operational standards. This study aims to see how the KJKS in the Fiqh Muamalah Review. This study uses a literature study method by mapping the themes of previous studies. Search articles using the Google Scholar database with the keywords “fiqh muamalah” OR “fiqh muamalah” OR “fiqh muamalah” AND “sharia financial services cooperatives”. In the period 2017 to 2022, 61 articles were found which were then selected into 37 articles that were considered still relevant to the themes discussed. Of the 37 selected articles, they have been grouped into several themes: 1) Contracts in Islamic cooperatives 2) Sharia Cooperative Services 3) Supervision and Risk Management of Sharia Cooperatives 4) Conformity of the Concept and Relevance of Fiqh Muamalah in Financing Practices 5) Performance of DPS in Sharia Cooperatives. The results of this study are in principle KJKS has carried out operational activities by Fiqh Muamalah, operational activities based on sharia law, regarding human behavior in their lives which are obtained from Islamic arguments in detail. Operational activities of Sharia Financial Services Cooperatives or BMTs are supervised by the Financial Services Authority (OJK), Sharia Supervisory Board (DPS), and the Ministry of Cooperatives and SMEs in each of its activities, however, there are still KJSK that carry out operational activities that are not by fiqh muamalah, this is due to a lack of understanding. concerning fiqh muamalah in the activities of the Sharia Financial Services Cooperative.

Kesesuaian Penerapan Prinsip-prinsip Perjanjian Akad Mudharabah Perspektif Hukum Islam

This study determined to found the principles of the mudharabah muqayyadah contract agreement in the Islamic Financial Services Cooperative were following Islamic law or not? This study used a combined doctrinal (normative) and empirical (non-doctrinal) approach, interviews, observations and literature studies used to collect data. It was found that the values ​​contained in the principles of the mudharabah contract agreement in the mudharabah financing product were in accordance with Islamic law based on (al-mabadi al-ammanah) a justice (al-Adalah), equality (al-Musawah), deliberation (al-Syura), mutual assistance (al-Ta'awun) and tolerance (at-Tasamuh). The factors that lead to breaking promises in mudharabah contracts were due to inadequate human resources, management of Islamic financial institutions, information systems and technology, and immorality in financing activities. The solution was to master the technical aspects, the philosophical law of Islamic economics and Islamic economic law. If there was a violation of the agreement, it would be resolved by a peace system (sulhu) then arbitration (tahkim) and by a judicial process (al-qadha).

SOSIALISASI TRANSAKSI SYARIAH DAN KOPERASI SYARIAH

One of the objectives of the establishment of Islamic financial institutions is to introduce sharia principles in the economic world. Officially, the Indonesian government has supported the existence of Islamic financial institutions in Indonesia by issuing a law as its official form. Sharia Financial Services Cooperative is a microfinance institution that provides sharia financial transaction services. Transactions in Sharia Cooperatives are based on Islamic jurisprudence so they are not widely known by people in general. Therefore, this Community Service aims to introduce the types of transactions that exist in Sharia Cooperatives so that people can choose the type of contract that suits their financial transaction needs. The method used in this Community Service is in the form of counseling or outreach to the Kaliabang village community with the results of the socialization of sharia transactions and sharia cooperatives showing an increase in the knowledge and understanding of citizens about contracts in Islamic sharia transactions and any sharia cooperative products based on these contracts.

The Concept of Murabahah (Buy and Buy) and Its Applications In The Sharia Financial Services Cooperative Pariri Lema Bariri (KJKS Paleba)

Murabahah (buying and selling) is one of the products produced by the concept of Islam in the world of economy. In sharia-based banking, murabahah products are the prima donna that outperforms other products in the financing variant. The development of Islamic banks lately, if we try to analyze the aspects and factors that cause it, one of them is caused by products which in conventional banking are said to be creative products. On the one hand, in the view of the general public, sometimes it becomes a big question, is sharia banking really different from banking with a conventional system. The stigma that arises is that the two systems are basically the same, only the name is different. So this study aims to determine the concept of change (buying and selling) and its application in the world of sharia economics, especially in cooperative institutions. The approach used in this research is a qualitative approach, namely research that intends to understand what is experienced by the research subject, for example behavior, perception, motivation, action, and others holistically. This research was conducted at the Shariah Pariri Lema Bariri Financial Services Cooperative (KJKS PALEBA) in Tepas Village, Brang Rea District, West Sumbawa Regency. Based on the data analysis, it can be concluded that the concept of murabahah is the concept of buying and selling goods in daily transactions that are permitted by religion, one party and the other as a buyer, it's just that its application in the sharia system then becomes multi-transaction due to time and place limitations, the existence of a wakalah function. as a supporting role to bring together sellers (cooperatives) and buyers (members). The price which is the excess in the installments becomes the cooperative's profit as a manifestation of the concept of buying and selling

Penerapan Perjanjian Akad Mudharabah Muqayyadah Dalam Skema Pembiayaan Perspektif Hukum Islam (Studi Kasus Di KJKS BMT-UGT Sidogiri Cabang Pembantu Banyuputih)

Implementation of the Akad Mudharabah Muqayyadah Agreement in the Islamic Law Perfektif Financing Scheme Case Study at KJKS BMT-UGT Sidogiri Branch Of Banyuputih Situbondo Maid.
 The purpose of this study is to determine if the principles of the muqayyadah mudharabah agreement at the Baitul Maal wat Tamwil Islamic Financial Services Cooperative (KJKS BMT-UGT Sidogiri) banyuputih auxiliary branch comply with Islamic sharia. and the elements that lead to the promise being broken (wansprestasi) in the funding of this mudharabah, as well as how to fix it.
 Using Primary and Skunder.data data sources, this study adopts a combination doctrinal (normative) and empirical (non-doktrial) approach of combining. Data collection techniques include conducting interviews, observations, and literature studies, followed by data analysis techniques using qualitative analysis. Secondary legal materials include primary, secondary, and tertiary legal materials, as well as primary, secondary, and tertiary legal materials.
 The values contained in the principles of the mudharabah agreement on Baitil Maal wat Tamwil (BMT) Sidogiri Capem Banyuputih in mudharabah financing products have been found to be in accordance with Islamic law, because the principles of the mudharabah agreement akad mudharabah, based on (al-mabadi al-ammanah), namely the value of justice (al-i) have been implemented (at tasamuh).
 Inadequate human resources, management of Islamic financial institutions, information systems and technology, and the lack of moral standards set in financing activities are the elements that lead the mudharabah agreement to be broken. Then mastering the technical components, philosophical law of Sharia economy, and sharia economic law is a solution. In the event of a breach of the agreement, the peace system (sulhu) of the arbitration court (tahkim) and the legal process are used to address the situation (al-qadha).
 Keywords: Financing; Mudharabah.

ANALYSIS FINANCIAL SERVICES COOPERATION AND THE FACTORS AFFECTING IT VIEWED FROM CUSTOMER PERSPECTIVES

Sharia Financial Services Cooperative (KJKS) is a cooperative whose business activities are engaged in financing, investment, and savings under the profit-sharing pattern (sharia). However, the funding provided by KJKS currently has a high risk, thus disrupting the performance of KJKS. The purpose of this study was to analyze the financing of problems in KJKS in the city of Padang. The study was conducted on inefficient KJKS obtained from KJKS which had the lowest increasing return to scale and decreasing return to scale values. The variables studied were non-performing financing (NPF) as the dependent variable and religiosity, financing planning, revenue sharing, initial administration requirements, and KJKS evaluation as an independent variable. The method of analysis uses descriptive analysis and hypothesis test analysis. The results showed the average level of non-performing financing (NPF) KJKS is at high risk, KJKS which has an NPF value above 5% as required by Bank Indonesia. But there are KJKS whose NPF has decreased every year such as the Parak Rumbio and Surau Gadang, Batu Gadang, Ampang, Kurau Pagang domains. Description of the variable of religiosity found the respondents have a good intention to pay the installment financing. The results of hypothesis testing prove that customer religiosity has a significant effect on problem financing. Financing planning does not affect problem financing. Customer income has a significant effect on problem financing. The initial administrative factor does not affect problem financing. The evaluation factor by the KJKS does not affect problem financing. Keyword: Problem Funding; Religiosity; Funding Planning; KJKS

The Effect of Employee Empowerment and Work Stress on Employee Organizational Commitment Mediated by Job Satisfaction (Case Study of Financial Services Cooperatives in Denpasar)

A cooperative is a business entity owned and operated by an individual for the benefit of members. The business outgrowth is aligned with the small-medium business expansion in the local area, Bali as general. The objectives of this study are to examine the effect of employee empowerment, job stress, organizational commitment, job satisfaction at the Financial Services Cooperative in Denpasar and to examine the role of job satisfaction in mediating the effect of employee empowerment on organizational commitment at the Financial Services Cooperative in Denpasar. The data for this study conducted from representable cooperatives in Denpasar based on the criteria of a minimum asset, and Good cooperate governance score, this researched collected 63 numbers of respondents by random sampling method. This study is implemented qualitative and quantitative research by spreading the questionnaire to the respondence and also interviewed after the respondence filled up the questionnaire, Partial least square (PLS) has been used as hypothesis testing. The results of this study show that (1). Employee empowerment process is effect positively significant to job satisfaction for the cooperatives employment, (2). Work field pressure has a positive effect on job satisfaction, (3). Work field pressure is positive but insignificantly effect to the organizational commitment, (4). Job satisfaction is showing positive insignificant effect toward the organizational commitment, (5). This research found that mediation factor between commitment and employee empowerment is work satisfaction.

IMPLEMENTASI MANAJEMEN RESIKO PEMBIAYAAN MUDHARABAH PADA KOPERASI JASA KEUANGAN SYARIAH (STUDI KASUS PADA KOPERASI JASA KEUANGAN SYARIAH AL ABRAR)

This study aims to analyze the implementation of Mudharabah Financing in the Al Abrar Islamic Financial Services Cooperative in the city of Surabaya. Sharia financial services cooperatives require a series of procedures and methodologies that can be used to identify, assess, mitigate and evaluate risks arising from Mudharabah financing. This study uses a qualitative approach with case study research methods. The technique of collecting data uses direct interviews, documentation and observation. Purposive techniques are used in determining the unit of analysis. The analysis technique used is narrative-descriptive analysis, which describes the results of interviews and direct observation. Then to find out the validity of the data, researchers used triangulation techniques by matching the findings of primary data and secondary data. The results of this study indicate that Al Abrar Surabaya Islamic Financial Services Cooperative processes the risk management at the stage of identification, assessment, mitigation and risk control. This can be indicated through the way the Al Abrar Financial Services Cooperative deals with customers who fail to pay.Keywords: Risk Management, Risk, Customers, Islamic Financial Services Cooperatives

Faktor-Faktor yang Mempengaruhi Inovasi Produk Koperasi Jasa Keuangan Syariah Pada KJKS Se Jawa Tengah

This study has the aim to investigate and obtain empirical evidence Factors that affect product innovation Cooperative Financial Services Sharia At BTM KJKS of Central Java. The method used in this research is quantitative method is the method of the survey to the Manager / Branch Manager BTM KJKS of Central Java which has done more product innovation than five years. Which gained 35 respondents from 35 respondents there. This study uses SmartPLS assistance program version 2.0 as a test of the hypothesis that exist in this study. The results of this study are factors that affect product innovation Cooperative Financial Services Sharia At BTM KJKS of Central Java is fully proved empirically is the corporate culture and environment dynamics.

IDENTIFIKASI PENYEBAB TIDAK OPTIMALNYA PENANGANAN PEMBIAYAAN BERMASALAH DI KSPS BMT ABC CABANG PEMBANTU KLM-SURABAYA

Sharia Financial Services Cooperative (KJKS) is a form of cooperative whose business activities are engaged in financing, investment, and deposits in accordance sharia principles. in relation to financial services in the form of such financing, in this case the Sharia Financial Services Cooperative (KJKS) will be faced with several risks, among others, is the risk of default on financing channeled and the existence of fraud action (fraud) committedby the management of the financial institution. The object of this research is KSPS BMT ABC Branch KLM-Surabaya.on the object of the study found that the total gross NPF until December 2016 reached 81.84%, in addition to the impact of high levels of Gross NPF is a loss to be borne until December 2016 amounted to Rp 354.715.664. Based on the results of pre-research interview with Mr. Muhammad stated that the cause of the loss due to there are two factors namely the existence of fraud (misconduct) in the form of misuse of funds by former employees and handling financing problems that can be optimally 30% of total troubled financing. The purpose of this study is to determine the cause of the non-optimal handling of troubled financing. Things that need to be reviewed in the process of handling pembiyaan problem is based on the phenomenon that occurs in the object of research. This research uses qualitative method with exploratory case study strategy. The results of research conducted by the researchers found that KSPS BMT ABC Branch KLM-Surabaya Assistant has a concept of mixing handling of non-performing financing based on standard operating procedures with the handling of troubled financing based on kinship.Keywords: Troubled Financing, Troubled Financing Handling, Fraud

Barriers to change implementation process by public and private organisations in Saudi Arabia

Although mergers and acquisitions are important for an organisation's future growth, they often result in high employee turnover. Employee retention though is an essential prerequisite for achieving the projected benefits for the newly formed organisation. The paper draws empirical evidence from a study that explored critical factors in retaining key employees, since their concerns and problems often lead to voluntary turnover and merger failure. The study utilises qualitative data, collected through in-depth semi-structured interviews and focus group discussions with 55 participants from the wider environment of the Cooperative financial services sector in Cyprus. At the time of the study, the sector was undergoing dramatic changes, eventually leading to a number of previously independent Cooperative credit institutions coming under state control and ownership. The number of these institutions was reduced from more than 90 to just 18, which were subsequently merged into the Cyprus Cooperative Central Bank, which itself was sold in 2019 to a larger banking organisation.

Employee retention during Cooperative banks' mergers and acquisitions

Although mergers and acquisitions are important for an organisation's future growth, they often result in high employee turnover. Employee retention though is an essential prerequisite for achieving the projected benefits for the newly formed organisation. The paper draws empirical evidence from a study that explored critical factors in retaining key employees, since their concerns and problems often lead to voluntary turnover and merger failure. The study utilises qualitative data, collected through in-depth semi-structured interviews and focus group discussions with 55 participants from the wider environment of the Cooperative financial services sector in Cyprus. At the time of the study, the sector was undergoing dramatic changes, eventually leading to a number of previously independent Cooperative credit institutions coming under state control and ownership. The number of these institutions was reduced from more than 90 to just 18, which were subsequently merged into the Cyprus Cooperative Central Bank, which itself was sold in 2019 to a larger banking organisation.

Implementasi Nilai-nilai Islam untuk Mendapatkan Nasabah yang Loyal dalam BMT Mandiri Sejahtera Cabang Dukun

The Sharia Financial Services Cooperative (KJKS) Baitul Mal Wat Tamwil (BMT) Mandiri Sejahtera Karangcangkring Dukun Branch is a growing financial services company that requires efforts to develop one of them through customer loyalty in order to gain the trust of customers, so that with the existence of customers who loyally participate in advancing BMT Mandiri Sejahtera Karangcangkring Dukun Branch with the formulation of How to apply Islamic Values ​​at BMT Mandiri Sejahtera Karangcangkring East Java Branch Dukun Gresik in getting loyal customers and how the strategy of BMT Mandiri Sejahtera Dukun Branch in getting loyal customers. This research is a qualitative research that uses empirical methods. Qualitative research is research in the form of words or not numbers, even if there are numbers, they are supporting. While the empirical method is research that aims to reveal the reality in the field by taking data based on the experience of respondents, where the law is seen as a fact because the law will interact with other social institutions. The purpose of analyzing these two things is to make a description of one object according to the facts so that BMT Mandiri Sejahtera Karangcangkring East Java Branch of Dukun Gresik can get loyal customers in accordance with Islamic values. And the instruments of this research are interviews, observations, literature studies and questionnaires.

Pembiayaan Murabahah Bi al-Wakalah pada Koperasi Jasa Keuangan Syari’ah Muamalah Berkah Sejahtera Surabaya

This article discusses Murabahah bil Wakalah Risk Management at KJKS Muamalah Berkah Surabaya. This study uses a qualitative descriptive design by describing the operational and risk management of murabahah bil wakalah financing at KJKS MBS through observation and interviews. The results of this study are 1. Active murabahah bil wakalah financing in the Syari'ah Muamalah Berkah Sejahtera Financial Services Cooperative is that the customer is interviewed first to determine the purpose of the loan. The customer must meet the requirements that the MBS KJKS has selected; after that, the MBS KJKS explained the procedure for applying for financing. The MBS KJKS gave the right to purchase goods to the customer accompanied by a murabahah contract and provided an installment savings book. 2. In the risk management of murabahah bil wakalah, there are three: First, for liquidity risk management, KJKS MBS invests funds in Islamic banks in the event of excess liquidity and borrows funds from Islamic banks when there is an excess of liquidity. Lack of liquid. Second, for risk management of credit congestion, KJKS MBS uses monthly billing to customers' homes and discounts customers who pay off their outstanding debts. Third, for capital risk management KJKS MBS uses reserve funds to cover losses.

Penanganan Pembiayaan Muarabahah yang Bermasalah di Kopersi Jasa Keuangan Syariah Mandiri Sejahtera Cabang Campurejo Panceng Gresik

KJKS- Mandiri Sejahtera Campurejo Branch is a sharia-based cooperative engaged in financial services in Panceng District, Gresik Regency. One of them is murabaha financing. This cooperative in distributing murabahah financing has internal and external obstacles, including: factors from the management of KJKS- Mandiri Sejahtera Campurejo Branch itself as well as factors from customers. Based on the above background, the authors conducted a study entitled Handling Problems with Murabahah Financing at the Mandiri Sejahtera Syariah Financial Services Cooperative, Campurejo Panceng Gresik Branch. The research that the writer did was included in the descriptive qualitative research. And in collecting data, the author uses the method of observation, interviews or interviews and documentation. As for the analysis, the author uses the SMART analysis technique. The handling of problematic murabahah financing at KJKS- Mandiri Sejahtera Campurejo Branch has used procedures in accordance with existing theories, namely: Given invoices, rescheduling, confiscation of guarantees and execution of guarantees. The factors causing the occurrence of problematic murabahah financing at KJKS-Mandiri Sejahtera Campurejo Branch are: Internal factors caused by officers and the system. While external factors are caused by customers or conditions. Handling problematic murabahah financing at KJKS- Mandiri Sejahtera Campurejo Branch, although there are procedures that are in accordance with theory, the manager prefers to pray and discuss the reasons for: 1. According to the manager praying is the first step so that God opens the door of the customer's heart, 2. Discussions aimed at influencing beliefs that can change their behavior and also do not pose the risk of physical or mental clashes

A review input factors elasticity and return to scale of cooperative: a survey on Indonesian savings-loan cooperatives

This study aims to reveal the production function, return to scale, and production factors elasticity of cooperative by using Indonesia financial service cooperative (IFSC) which has a single business in the field of financial service as a sample of research. Using panel data, this study results both labour and capital factors have a significant influence IFSC production. The IFSC industry condition is increasing return to scale (IRS). Production elasticity of capital is higher than labour force so that IFSC business expansion is faster with increasing IFSC capital. The cooperative financial services industry condition is increasing return to scale that enables IFSC business expansion. Given the availability of IFSC resources and its operating environment, IFSC's business expansion strategy should be more labour-intensive than capital-intensive, employing more labour than capital. The government should provide support for improving human resource capacity

The Effect of Sharia Principles Application and Service Againts Customer Satisfaction of Sharia Financial Services Cooperative In Central Java

The purpose of this research is to know the Application effect of sharia principles and service againts customer satisfaction level of murabahah financing product in sharia financial services cooperative in Central Java. The research method is using multiple linear regression test, t test, F test, and R2 test. The results showed that, from the t test results, the service variables proved to be partially significant effect on customer satisfaction with the result of tcount = 5.821> t table = 2.035. While the application of sharia principles variable While the variable application of sharia principles partially has no significant effect on satisfaction with the result tcount= -0.333> t table = -2.035. Then, from the results of the F test of both variables, it simultaneously proved to have a significant effect on satisfaction with the results of Fcount value 30.613 > F table 4.22. From R2 test, it is found that the influence of both variables is 65,7% against customer satisfaction, means independent variable that is application of sharia principles and service influenced simultaneously equal to 65,7% to dependent variable that is customer satisfaction, while the rest 34,3% influenced by other variables outside the two variables used.
 
 Keywords: sharia principles, service, customer satisfaction