The article is devoted to the theme of the formation and development of automation of enterprises in the hotel and restaurant industry. In today's world, the technogenic sphere of mankind is represented by a large number of artifacts that differ in the degree of automation: mechanical robotic devices, conveyor systems, servomechanisms, automated rolling mills, logistics systems involved in transport, warehouses, vehicle management, computer networks and more. It is clear that the introduction of automated technologies in different sectors always reduces the amount of human labor required. The beginning of automation processes is based on the need to implement, first of all, means and methods of control at each stage of the production cycle, so there is a need to automate control operations. It quickly became clear that automation could not be considered as a technical device, or even a combination of them. This concept, first of all, should be understood as a dynamic process of the life cycle of goods, products, services from their planning to implementation through the use of different technological approaches. The existing scientific theoretical works of both domestic and world authors are studied, analyzed and summarized, special attention is paid to studying and giving examples of the practical application of various areas of using the possibilities of automated production. The possibilities and prospects of three different levels of automation, which are presented in the modern market of services, are considered in detail. Different types of production automation used in modern conditions are analyzed. The use of an effective concept of automation at the enterprises of the hotel and restaurant industry is proposed. Automation of the service sector is a modern progressive direction that allows you to transform and implement the provision of services in many sectors of the economy, in particular in the hotel and restaurant industry. In the field of tourism, the automation of hotel and restaurant and airline reservation systems has also allowed to automate information, booking and procurement systems, which has significantly improved and expanded the operational capabilities of travel agencies and their clients.