Conventional Services Research Articles

Analysis of Consumer Reuse Intention for Digital Healthcare Application Using The Extended TAM Approach

The technological disruption and conventional health services that required consumers to meet directly with health practitioners can now be accelerated through health service technology known as digital healthcare applications. In Indonesia, the use of digital healthcare applications increased rapidly when the Covid-19 pandemic hit the world. Therefore, the conventional health care service no longer suits the current market of health care. This study aimed to examine the factors in determining their influence on consumer reuse intentions in using digital healthcare applications. The methodology used is a quantitative method, with data collected by an electronic survey of customers using health care applications. Data is analyzed using SEM PLS. The finding showed that perceived usefulness, trust, privacy, and PEOU have and provide a positive influence on re-usage intention in reusing digital healthcare applications. However, this study did not test the mediation or moderation of the variables. Therefore, external variables limited to trust and privacy need to be explored further so that other external variables that might affect the use of digital healthcare applications can be obtained.

A Semantic-Aware Transmission With Adaptive Control Scheme for Volumetric Video Service

Volumetric video provides a more immersive holographic virtual experience than conventional video services such as 360-degree and virtual reality (VR) videos. However, due to ultra-high bandwidth requirements, existing compression and transmission technology cannot handle the delivery of real-time volumetric video. Unlike traditional compression methods and the approaches that extend 360-degree video streaming, we propose AITransfer, an AI-powered compression and semantic-aware transmission method for point cloud video data (a popular volumetric data format). AITransfer targets the semantic-level communication beyond transmitting raw point cloud video or compressed video with two outstanding contributions: (1) designing an integrated end-to-end architecture with two fundamental contents of feature extraction and reconstruction to reduce the bandwidth consumption and alleviate the computational pressure; and (2) incorporating the dynamic network condition into end-to-end architecture design and employing a deep reinforcement learning-based adaptive control scheme to provide robust transmission. We conduct extensive experiments on the typical datasets and develop a case study to demonstrate the efficiency and effectiveness. The results show that AITransfer can provide extremely efficient point cloud transmission while maintaining considerable user experience with more than 30.72x compression ratio under the existing network environments.

Encryption with User Authentication Model for Internet of Medical Things Environment

Internet of Medical Things (IoMT) enabled e-healthcare has the potential to greately improve conventional healthcare services significantly. However, security and privacy become major issues of IoMT because of the restricted processing abilities, storage, and energy constraints of the sensors. Therefore, it leads to infeasibility of developing traditional cryptographic solutions to the IoMT sensors. In order to ensure security on sensitive medical data, effective encryption and authentication techniques need to be designed to assure security of the patients and healthcare service providers. In this view, this study designs an effective metaheuristic optimization based encryption with user authentication (EMOE-UA) technique for IoMT environment. This work proposes an EMOE-UA technique aims to accomplish mutual authentication for addressing the security issues and reducing the computational complexity. Moreover, the EMOE-UA technique employs optimal multikey homomorphic encryption (OMKHE) technique to encrypt the IoMT data. Furthermore, the improved social spider optimization algorithm (ISSOA) was employed for the optimal multikey generation of the MKHE technique. The experimental result analysis of the EMOE-UA technique takes place using benchmark data and the results are examined under various aspects. The simulation results reported the considerably better performance of the EMOE-UA technique over the existing techniques.

Jamming and Eavesdropping Defense Scheme Based on Deep Reinforcement Learning in Autonomous Vehicle Networks

As a legacy from conventional wireless services, illegal eavesdropping is regarded as one of the critical security challenges in Connected and Autonomous Vehicles (CAVs) network. Our work considers the use of Distributed Kalman Filtering (DKF) and Deep Reinforcement Learning (DRL) techniques to improve anti-eavesdropping communication capacity and mitigate jamming interference. Aiming to improve the security performance against smart eavesdropper and jammer, we first develop a DKF algorithm that is capable of tracking the attacker more accurately by sharing state estimates among adjacent nodes. Then, a design problem for controlling transmission power and selecting communication channel is established while ensuring communication quality requirements of the authorized vehicular user. Since the eavesdropping and jamming model is uncertain and dynamic, a hierarchical Deep Q-Network (DQN)-based architecture is developed to design the anti-eavesdropping power control and possibly channel selection policy. Specifically, the optimal power control scheme without prior information of the eavesdropping behavior can be quickly achieved first. Based on the system secrecy rate assessment, the channel selection process is then performed when necessary. Simulation results confirm that our jamming and eavesdropping defense technique enhances the secrecy rate as well as achievable communication rate compared with currently available techniques.

Campus Mental Health Revisited

This conceptual, reflective article explores recent innovations in mental health service provision at a large urban, residential university in South Africa during the COVID-19 pandemic. Prior to the pandemic, mental health services at this university were generally offered through face-to-face consultations, with secondary offerings in the form of well-being workshops at student residences and faculty houses. The need for mental health support was acute during the pandemic, placing great pressure on service provision. At the same time, however, everyone – that is, all staff and students – were working remotely as campuses had been closed under national lockdown. In this context, it was necessary to connect students to mental health services while they were studying remotely during the various phases of lockdown and to revisit the conventional and possibly largely reactive model of mental health service provision. Innovation in the promotion and provision of mental health services and products at this university, including through corporate partnerships and the responsible use of automation and technology, helped to achieve market penetration and widespread utilisation of services. In addition, ethical considerations; the factors inhibiting and supporting change; and the sustainability of the efforts undertaken during this period had to be addressed. Drawing lessons from the experience at this university, it is recommended that, while there will always be a place for conventional mental health service offerings, it may be time to expand the model permanently on modern campus environments, where there is a need for a caring community; committed leadership; the development of resilience in the student body; and the building of personal strengths in individuals.

Masyarakat Digital dan Problematika Kesejahteraan: Analisis Isi Wacana

Digital society is a necessity, not only requiring adjustments to aspects of physical infrastructure, but also social infrastructure. This article presents a digital discourse analysis of the study of 11 Research Groups at the Faculty of Social and Political Sciences in 2022. The method used is content analysis, to examine the “digital” discourse of 41 proposal titles, which won funding from the University Research and Community Service Institute. The results of the study found that digital concepts are compared with the terms online, internet, social media, applications, Big Data. The term digital is discussed in the context of: the pillars of digital lifestyle, digital citizenship, digital commerce, and digital connectivity. The obstacle to the development of digital society is the limited public literacy about digital utilities. The study of the pillars of digital identity and artificial intelligence contextualization from the social humanities aspect is still wide open for development. In the realm of community, it is still necessary to develop communication, information and education strategies for the use of digital device utilities for the welfare of an inclusive society. The development of a digital society will change the quality of conventional public service relationships. Suggestions for further research is to develop a risk assessment of digital community development from a social humanities perspective.

URGENSI TRANSFORMASI DIGITALISASI PERBANKAN SYARIAH SECARA MASIF DALAM KERANGKA MAQASHID SYARIAH

The growth of the sharia bank business has been predicted to exceed the growth of the national banking sector as disclosed by the Chief Economist of PT Bank Syariah Indonesia Tbk (BSI) Banjaran Surya Indrastomo in the BSI Sharia Outlook 2023. However, the increase in Third Party Funds (DPK) was 11.46% YoY or higher than the national banking DPK projection of 9.6% YoY does not automatically increase the overall interest of sharia banking customers in choosing sharia banking services compared to conventional banking services. We can see this from the data on the number of placements of government funds, both BUMN, BUMD & Public Service Agencies (BLU), including the UIN Sjech M. Djamil Dajmbek Bukittinggi work unit, which are more in conventional banks than Islamic banks. Data on users of Islamic bank services and conventional banks at UIN Sjech M. Djamil Djambek Bukittinggi also have more conventional bank service users than Islamic banks with a ratio of 60% to 40%, based on data from 252 employees of the State Civil Apparatus of UIN Bukittinggi, only 106 service users. Islamic banks that place payroll or salary funds in Islamic banks and the rest use conventional banks. This phenomenon is the basis for the analysis in this study where from interview surveys with some employees of the State Civil Apparatus of UIN Bukittinggi where Islamic bank digital banking is one of the indicators driving interest in using Islamic bank services. Qualified digital banking is a must and must be able to accommodate the interests of Islamic banking services to achieve the goal of benefit within the framework of Maqashid Syariah (Dharuriyyah, Hajiyat and Tahsiniyat). The division of dharuriyyah is categorized into 5 basics, namely 1) Religion, 2) Soul, 3) Heredity, 4) Intellect and 5) Wealth. This research method uses a qualitative research study with a literature review approach. The results of the study show that digital transformation in an inclusive manner is an urgency that cannot be postponed anymore and must be carried out massively by increasing the capacity of Islamic banking capital in the IT sector of Islamic banking.

Factors associated with HIV self-testing among female university students in Uganda: a cross-sectional study

BackgroundAdolescent girls and young women (AGYW) at institutions of higher learning are at high risk of HIV, and conventional HIV testing services may not reach them sufficiently. HIV self-testing (HIVST) scalability can be informed by identifying AGYW who have used or are interested in using HIVST. We aimed to determine factors associated with use and willingness to use HIVST among female university students.MethodsAn online cross-sectional survey was conducted among 483 female students at Makerere University, Uganda. Proportions of students who have used or are willing to use HIVST and their associated factors were determined. Modified Poisson regression models were used to estimate prevalence ratios (PR) and their 95% confidence intervals (CI).ResultsThe median age of the participants was 22 (Interquartile range [IQR] 21–23) years, and 21% had never tested for HIV. Over 93% were willing to utilize HIVST, and 19% had ever used HIV self-test kits. Increasing age (adjusted prevalence ratio [aPR] 1.23 per year, 95% CI 1.07–1.43) was significantly associated with HIVST use. Predictors of willingness to self-test for HIV were college type (arts vs. science-based, aPR 0.92, 95% CI 0.88–0.97), number of sexual partners (one, aPR 1.07, 95% CI 1.03–1.12 or ≥ 2, aPR 1.08, 95% CI 1.04–1.19, vs. none), alcohol (aPR 1.04, 95% CI: 1.00–1.09) or injection drug (aPR 1.04, 95% CI 1.00–1.09) use, a history of sexually transmitted infections in past 12 months (aPR 1.05, 95% CI 1.01–1.09), and HIV testing experience (tested in past 12 months, aPR 1.12, 95% CI 1.02–1.22 or over 12 months, aPR 1.13, 95% CI 1.03–1.24, vs. never tested).ConclusionHIVST was highly acceptable despite its limited use. This study demonstrates female student characteristics that can be leveraged to scale up HIVST programs in higher institutions of learning.

Customized production based on trusted 3D printing services in the cloud context

PurposeThis study aims to develop a system framework to organise, manage and evaluate 3D printing (3DP) services in the cloud and help users select the best service according to application requirements.Design/methodology/approachUsers can personalise their 3DP services based on their application requirements. The user is supplied with the performance capabilities and trust of all possible services. If the user is unable to select a service directly from the list of possible 3DP services, he/she can assign preference values for the application requirements to make a trade-off between the performance capabilities of services provided in terms of response time, manufacturing capabilities, lead time, cost and data integrity. After obtaining the finished product, the performance trust of the selected service are modified based on consumer feedback regarding their satisfaction. The accumulated input of a service's users is used to dynamically update its performance trust and is offered to new customers as a guide.FindingsAn industry case study is applied to verify the proposed methodology. The systematic order of the system framework demonstrated its efficiency in customising production based on trusted 3DP service providers.Originality/valueThe system upgraded the conventional 3DP service evaluation and selection approach. It considers the evaluation criteria of 3DP resources and the trust of service performance in the cloud context. The system favours 3DP cloud service providers. A registry tool is proposed to allow 3DP service providers to comprehensively define their services. By implementing a trust evaluation approach, 3DP service providers' trust are regularly updated based on their historical performances. In addition, a punishment mechanism is designed to motivate service providers to publish their true performance capabilities, therefore promoting a competitive environment and resulting in more reliable services.

Semi-autonomous bus platooning service optimization with surrogate modeling

Autonomous driving holds great promise for easing the driver shortage issue that has occurred in many countries. In this paper, we consider a semi-autonomous transit system where (1) individual buses could form platoons to increase bus capacity during peak hours and operate separately during off-peak hours; and (2) buses may drive autonomously in certain geofenced areas yet need to be guided by human drivers elsewhere (e.g., SAE level 4, semi-autonomous). We model buses driving autonomously within the geofenced area as short-turn bus service, and jointly optimize bus dispatch headway, platoon size and service type through an integer programming model to address the driver shortage issue. The proposed model considers real-world and micro-level bus operation processes for mixed traffic of short-turn and full route buses, with bus fleet and driver workforce constraints being modeled endogenously. Since the model is non-linear, we further develop a radial basis function-based surrogate framework to solve the model efficiently. Experimental results show that, compared to the conventional bus service that uses fixed bus capacity only, semi-autonomous bus platooning service reduces operation cost significantly while reducing passenger wait time. System performance variations of the proposed model under different driver availabilities are also examined.

INTERNET FINANCIAL RISK MANAGEMENT

Better financing, financial management, and information intermediary services are the main objectives of Internet finance. Several aspects of the internet, including payments, cloud computing, social networking, and search engines, are the foundation of this new financial paradigm. It is a newly created financial service with qualities taken from conventional financial services, such as more operational convenience, greater involvement, better collaboration, and increased transparency. Internet finance links the financial industry to the fundamental principles of the Internet, such as decentralization, openness, equality, competitiveness, and competition. The primary distinction between Internet finance and traditional finance lies not only in the many channels each financial organization has employed in its development, but also in the participants' thorough knowledge of the underlying principles of internet cooperation and expansion.

Adoption and frequency of early morning delivery of food in Korea: an empirical analysis

ABSTRACT Since the outbreak of the COVID-19 pandemic, consumers’ online grocery purchases have steadily increased in Korea. This study aimed to ascertain consumers’ characteristics that affect the frequency of using an innovative food delivery service, ‘early morning delivery (EMD)’. We make estimations based on the ordered probit model with sample selection that analyses the frequency of EMD use after selecting consumers with an online food purchase experience from all consumers. The empirical results show similarities and differences in the determinants of conventional online grocery shopping and EMD services. The social trend of increasing single-person households might have a negative influence on the spread of EMD services, even though consumers of the two services have common socio-demographic factors and lifestyles. Moreover, according to the marginal effects, the influences of the explanatory variables differ considerably depending on the category of EMD users.

A servitization profile of the Construction 4.0

The incorporation of technologies associated to Construction 4.0 is an alternative to innovate conventional services in construction. Nonetheless, little is known about the components of services associated to Construction 4.0 that could be incorporated into conventional construction, in a process called servitization. Therefore, the purpose of this paper is to present a servitization profile of Construction 4.0. To this end, a bibliographic and documental review was performed, gathering data from 262 components of services, or subservices, associated to 15 technologies in websites from 148 companies that offer 38 services associated to Construction 4.0. Results include the characterization of a servitization profile of Construction 4.0 subservices in eight levels: 1) non-digital servitization; 2) data collection; 3) non-autonomous data processing and analysis; 4) modeling and simulation; 5) autonomous data processing, analysis and monitoring; 6) results presentation; 7) autonomous construction; and 8) command. In other words, seven levels of servitization are digital, and one is non-digital. This means that automatic data gathered from a sensor depends on the installation of this device by a fundamental intervention of human expertise. Consequently, a combination of digital and non-digital servitization is needed to enable Construction 4.0 attributes, that could be incorporated into conventional services in construction.

What Does a Public Health Approach to Mental Health and Illness Look Like?

What Does a Public Health Approach to Mental Health and Illness Look Like?

Public Transit in the Social Marketing Framework

In view of the recent successes of social marketing in the various areas within the public, nonprofit sector, this study considers public transit as a socially marketable concept. The study contends that although service marketing is also important for the transit industry, there is a greater need for emphasizing the social marketing of transit. It is argued that social marketing of transit will have to deviate from the conventional service marketing approach in the key areas of market identification and segmentation, communication, distribution, and consideration of price.

Use of Mobile Applications to Increase Therapeutic Adherence in Adults: A Systematic Review.

Failure to comply with therapeutic treatments implies negative repercussions for the patient's quality of life, their social environment, and health system. The use of information and communication technologies, especially mobile applications, has favored the increase in global therapeutic adherence figures. The objective of this study is to characterize the use of mobile applications as a strategy to increase therapeutic adherence in adults. A systematic literature review in Web of Science and Scopus was performed following the Preferred Information elements for Systematic Reviews and Meta-analysis. Information such as: the year of publication, the study population, the medical conditions of the participants, the main characteristics or functionalities of the mobile applications, and the methods or tools used to measure treatment adherence were extracted from each included article. The risk of bias was assessed. Twelve randomized controlled trials (RCTs), published in English from 1996 to May 2021, were included. Chronic diseases have been mostly addressed through interventions with mobile applications. The most reported functions of mobile applications were reminders, educational modules, two-way communication, and games. Tools such as: "Morisky Medication Adherence Scale of eight items"; "Medication adherence questionnaire"; "Self-reported adherence"; among others, were used to evaluate and report the treatment adherence. In conclusion, including treatment interventions using mobile applications in clinical practice has proven to be beneficial to improve therapeutic adherence. However, it is necessary to develop high-quality clinical trials (size and duration) to generalize results and justify their use in conventional health services.

The Roles and Challenges of Traditional Health Practitioners in Maternal Health Services in Rural Communities of Mthatha, South Africa.

Traditional health practitioners (THPs) are considered as the entry level of care in African societies and play an important role in the delivery of health services to the population. A phenomenological qualitative study was carried out among purposefully selected THPs in Mthatha to understand their roles and the challenges they face in providing maternal health services. The study included a focus group discussion with seven participants which yielded three themes and seven subthemes. The content analysis of descriptive data from the focus group discussion revealed threats posed by unregistered and counterfeit THPs to the lives of pregnant women in rural settings. The THPs’ wide range of services allowed pregnant women to receive prenatal, antenatal, and postnatal care in proximity. However, this community level of care was marked by high levels of secrecy and counterfeit practitioners who used human body parts, which compromised the practice and rendered it unpopular. The South African government recommended the establishment of a register for THPs in order to protect the public, including the clarification of functional referral pathways between THPs and conventional health services.

Characteristics of Bus Rapid Transit Projects: An Overview

During the previous century the public transit industry has struggled with mode and technology issues. Bus and rail have alternated in primacy as operating conditions and financial necessity have pressured operators to seek more cost-effective means of moving passengers. Federal, state, and local financial resources have been outstripped by candidate rapid transit projects, traffic congestion is a growing problem, and travel patterns are becoming increasingly dispersed. In seeking to fill the gap between conventional bus service and rail projects of all kinds, the transit industry in cooperation with the Federal Transit Administration (FTA) has placed renewed emphasis on the development of alternatives that reflect a return to the transportation system management approach. Equipped with new tools for improving operating and management productivity of highway and transit networks, transportation agencies are working cooperatively to simulate exclusive rights-of-way operations in mixed-traffic environments as well as meld the line-haul efficiencies of rail with the distribution flexibility of bus. These efforts are known collectively as Bus Rapid Transit (BRT), and as with any entity in its infancy, final appearances at maturity are far from certain.

Are consumers influenced by the use of green practices in five-star hotels: an assessment of guest's revisit intentions, inclusive ratings and hotel performance

PurposeThis study aims to find out the influence of green practices used by the five-star hotels on the guest’s online hotel assessment and their revisit intentions. It also evaluated how the use of green practices by the hotels influenced the guest’s willingness to pay a premium price. Apart from the conventional hotel service attributes, this study also identified some new and innovative services offered by the hotels which have an overall effect on the guest’s revisit intentions.Design/methodology/approachThis study applied focus group interviews from 12 hotel managers and accessed the hotel’s internal database to identify the latest and innovative service attributes offered by the hotels. The information regarding the green practices offered by the hotels was collected through TripAdvisor and LEED-IGBC website. It identified 10 independent and four dependent variables based on previous literature. Guest’s revisit intentions were measured on a five-point Likert scale. Data was analysed using a multi-step hierarchical regression model.FindingsThe use of green practices by the hotels revealed a positive and significant influence on the guest’s revisit-intentions and their intention to pay a premium price. It was also found that the use of new and innovative green practices has a positive influence on the guest’s overall online evaluation of the hotel.Practical implicationsThis study suggests that the amalgamation of green practices along with the conventional service attributes may help in the incremental revisit and online hotel assessment intentions, which might be of use for the managers and hotel policymakers.Originality/valueAlthough previous studies have explored the conventional hotel service attributes in the context of Indian Hotel industry, this is one of the first studies which discussed the influence of recent and emerging hotel service attributes on the guest’s revisit and pay a premium price intention. Moreover, the influence of green practices on the guest’s overall online evaluation of the five-star hotels in Delhi was discussed in this study which was not performed before.

Digitalisasi Penyuluhan Pertanian di Era New Normal

The agricultural sector was the least affected sector during the COVID-19 pandemic. While other sectors experienced negative growth, only the agricultural sector had positive growth. The COVID-19 pandemic is the driving force behind the digitalization of agricultural extension and a solution when conventional extension services cannot be implemented. In addition, other factors are the development of information and communication technology, the industrial revolution 4.0, the importance of connectivity and the decreasing number of agricultural extension workers. The purpose of this study is to determine the factors that accelerate the digitization of agricultural extension and identify steps to realize the implementation of digitalization of agricultural extension in the new normal era. This research was conducted in Kudus Regency using qualitative methods. The approach used in this research is descriptive. The condition of agricultural extension before and after the COVID-19 pandemic is that there are fewer young farmers, there are still few farmers who have information and communication technology devices and farmers' access to digital technology is still small. Therefore, the efforts that need to be made towards digitizing agricultural extension in the new normal era are: (1) developing the competence of agricultural extension workers in digitizing extension, (2) increasing the capacity of farmers, especially farmer group administrators and Gapoktan to information technology, (3) increasing farmer access towards mass media and information and communication technology, (4) creating mechanisms and systems that allow the digital transformation process from agricultural extension to poktan/gapoktan administrators and farmers to take place properly and (5) increasing the role of farmer organizations.