Convenient Services Research Articles

Behavioral responses resulting from e-health services and the role of user satisfaction: the case of the online diabetes test

PurposeThe advancement of technologies has made it possible for health-care organizations to provide convenient online services that enable people to manage their health conditions. Although many studies have investigated the adoption and benefits of e-health services, there has been little focus on health-oriented behaviors after adoption, particularly in relation to service quality and user satisfaction.Design/methodology/approachThis paper is based on the SOR model and service quality theories to investigate behavioral responses, including word-of-mouth, intention to use and intention to act. The authors use a partial least squares structural equation modeling analysis with 194 participants and the diabetes risk test survey in Finland.FindingsThe results show that people are willing to engage in health self-management behaviors if they intend to use the e-health service and are satisfied with it. User satisfaction can be enhanced by improving the visual appeal of the website presentation, the quality of the presented information, as well as the usability of the website, all as components of e-health services.Originality/valueThe authors contribute by creating a construct “intention to act,” referring to health-oriented behaviors resulting from e-health service use. In addition, this study is among the first to apply the SOR model to investigate how user satisfaction leads to intention to use, intention to act and word-of-mouth.

TELEPSYCHIATRY VS IN-PERSON CONSULTATION DURING COVID-19 PANDEMIC: A COMPARISON ACROSS DIAGNOSIS.

Since the onset of COVID-19 pandemic, telepsychiatry is being used at a massive scale, but without assessing its edge over traditional in-person consultation. The aim of this study was to compare the sociodemographic and clinical profile of cases seeking online consultations with those seeking in-person consultations when the second wave of COVID-19 pandemic hit India. In this record based cross-sectional study, we compared age, gender and clinical profile 6048 patients seeking in-person consultation with 2446 patients seeking teleconsultation. Patients with severe mental disorders and substance use disorders were more in the in- person group while those with common mental disorders (Depression, anxiety, and sexual disorders) were more in the telepsychiatry group. However, these differences were statistically non-significant. A non-significant but slightly lesser average age was noted in the telepsychiatry group across both male (p=0.44) and female gender (p=0.32). No significant difference was noted across both genders between both groups. This suggests that teleservices could serve as an alternative and innovative approach to bridge the treatment gap in psychiatry. This study draws attention to the need of expanding and strengthening telepsychiatry further, even after the pandemic that can impart convenient, affordable, and accessible mental health services.

Interactive design of intelligent wearable products based on network communication technology

At this stage, network communication technology is increasingly mature, and intelligent wearable products are also widely used in human daily life. Wearable products are popular with users because of their numerous types, complete functions and convenient services. Wearable products integrate interaction technology, and users can interact with products. However, how to improve the user’s interaction experience and reduce the user’s cognitive burden on the interaction interface is an urgent problem in the current product interaction design. Therefore, based on the analysis of the types and related technologies of wearable products, this paper made a specific analysis of the interaction design of wearable products, and established an interaction design model. At the same time, the wearable fall detection system was also tested by machine learning algorithm. The experimental results showed that the average test result of the algorithm in this paper was 87.39%, while the average test result of the traditional algorithm was 83.79%. In terms of the missed alarm rate of fall detection, the average test result of this algorithm was 6.4%, while the average test result of the traditional algorithm was 12.33%. In terms of fall detection sensitivity, the average test result of this algorithm was 92.50%, while the average test result of the traditional algorithm was 88.24%. Compared with traditional algorithms, this method performs better, with lower missed detection rate and higher sensitivity. Innovative combination of machine learning algorithm, through three-dimensional coordinate system, differentiation and vector sum formula, improves the accuracy and reliability of fall detection. In conclusion, the algorithm in this paper can effectively optimize the relevant performance of the system, thus improving the accuracy of the system’s fall detection.

The Battle for Repairability: Navigating Intellectual Property Rights

The “right to repair” movement allows consumers freedom to choose how they repair their product, either by themselves or choosing any third party repair service provider, instead of being obligated to return to the original manufacturer for repairs. When a product becomes non-functional or obsolete, consumers may decide whether to repair or replace it. But this choice is influenced by different factors taking into account cost, quality of repair services, convenience of repair services, as well as consumer preferences for newer and better products. The movement aims to pressure manufacturers to make spare parts, tools, and repair guides available for their products, extending their lifespan with the goal of reducing electronic waste. Replacement with a new product and throwing away the old ones is the growing concern as it leads to generation of electronic-waste. Manufacturer’s opposition to the movement stems from concerns about intellectual property and proprietary information theft. This has sparked debates around protecting intellectual property while ensuring consumer rights and safety, promoting sustainability, and competition. The paper aims to explore the relationship between “Right to Repair” movement and intellectual property rights, and to find a harmonious construct between these competing interests. It posits that a collaborative effort is necessary to find a solution that strikes the right balance, and enables a sustainable future for generations to come.

Evaluating smokers' opinions on smoking and customized cessation in a Thailand University context: A qualitative study.

In Thailand, smoking cessation services have been developed to reach smokers who want to quit. However, in universities, smoking cessation services are still limited. This study aimed to identify smokers' opinions on smoking and customized cessation, and to synthesize a cessation model in the university context using the Health Belief Model. A qualitative research method was designed. In-depth interviews with semi-structured questions following the Health Belief Model framework were conducted with students, teachers, and supporting staff who were current smokers. The study was conducted from January to March 2022 at a Thai public university comprising schools of health sciences. Purposive sampling and a snowball technique were applied until data saturation was reached. Interview questions were constructed and validated for content. Verbatim transcriptions were used to perform thematic analysis with investigator triangulation. Forty-three participants were included in this study. Of six main themes and 19 subthemes, most subthemes were consistent between groups except in economic-related themes and customized cessation services. Perceptions of harm showed positive awareness of self-harm and harm to others. Barriers included addiction, being around smokers, social norms, not trusting the counseling services, and having no information about the services. Self-efficacy to quit smoking was found in a few participants. Customized cessation services varied among groups and included convenient services with 24/7 services, services units, generous counselors, communication with an application, online counseling, and medications for cessation. Moreover, the cessation services in a university were mentioned including a quit-smoking community, more activity areas, fewer smoking areas, alliance counselors from schools, and more public relations for cessation units. The perception and self-awareness of harm ranged from relaxed to being serious. Because of barriers, smoking cessation was hard to achieve, and it was hard to reach smokers. Strategies to support cessation were suggested by providing health education programs, promoting facilities and activities on campus, and designing easily accessible and customized cessation services.

Shore Power System Load Forecasting Model based on IDBO algorithm and PCA-BiLSTM Network

Shore power offers convenient and sustainable power services to ships docking in ports, playing a pivotal role in advancing environmental preservation and the effective utilization of resources. Shore power system loads are susceptible to numerous influencing factors. Therefore, it is crucial to identify a highly accurate load forecasting model to facilitate the judicious allocation of power resources. A short-term shore power system load forecasting model based on the improved dung beetle optimization algorithm (IDBO) and principal component analysis (PCA) in conjunction with the enhanced bidirectional long and short-term memory (BiLSTM) network is proposed in this paper. The IDBO algorithm improves the problem of low convergence accuracy and vulnerability to local optima in DBO. This is achieved by population initialization based on cubic chaotic mapping, amalgamating walrus optimization algorithm, and adaptive t-distribution perturbation strategy. The performance of the BiLSTM, IDBO-BiLSTM, and PCA-IDBO-BiLSTM shore power system load forecasting models are compared through case studies, revealing that the proposed PCA-IDBO-BiLSTM model demonstrates superior predictive capabilities.

Fast Food Consumption Habits of University Students in Sri Lanka

This research investigates the factors influencing fast-food consumption among university students in Sri Lanka, considering the economic challenges and prevalence of this dietary trend. The study draws on established definitions of fast food, emphasizing the interchangeability of the terms "fast food" and "junk food," with a crucial distinction that not all fast foods are inherently unhealthy. Notably, the research explores the nutritional implications of fast food consumption, highlighting the findings and addressing the changing eating patterns identified by previous studies. The study is driven by the evolving trend among Sri Lankan university students, mainly during the economic crisis, where the younger population, determined by economic constraints, turns to inexpensive fast food options available within university canteens. The research aims to observe and analyze the factors influencing this consumption pattern. The materials and methods involve demographic analysis through an online questionnaire, encompassing both closed-ended and open-ended questions. The survey targets 265 undergraduates, revealing a significant preference for fast food, particularly during lunchtime. The study employs factor analysis techniques, with a focus on the principal components factor (PCF), to interpret the motivations behind students' fast food choices. The analysis identifies four key factors influencing fast food preferences: the relation between product quality and pricing, ease of convenience, offerings and customer service, and time constraints and limitations. The conclusion synthesizes the findings, emphasizing the nuanced understanding gained through factor analysis regarding the complex motivations behind university students' fast food consumption. The research contributes valuable insights for stakeholders in academia, the fast-food industry, and policymakers. Recommendations are personalized to the Sri Lankan context, proposing strategies such as local nutritional awareness campaigns, promoting local fast-food alternatives, incorporating cultural sensitivity in marketing, establishing university canteen guidelines, fostering community engagement, and supporting sustainable agriculture initiatives.

IJCM_251A: An Assessment of client satisfaction and factors associated with services provided by Urban Primary Health Centres (UPHCs) of Raipur city.

Background: Healthcare is an important aspect of concern for individuals, involving a range of services provided to individuals, families, or communities by healthcare professionals. The objective is to promote, maintain, monitor, or restore health. Client satisfaction in health care is an important indicator used to measure the quality of services provided by the health care facilities. It is a key outcome of health care and use of services. The assessment of patient satisfaction extends across various dimensions of health services, encompassing factors such as the availability, accessibility, and convenience of services consisting of physician, pharmacy, nurses and registration services. Objective: To assess the client satisfaction about the services provided by Urban Primary Health Centres. Methodology: This is a cross-sectional observational study conducted in the Urban Primary Health Centres of Raipur city, Chhattisgarh. The Urban Primary Health Centres (8 UPHCs) are selected by simple random sampling by lottery method and the study subjects (425 study subjects) are selected by consecutive sampling. Predesigned, pretested questionnaire of socio demographic profile and predesigned, pretested, semi-structured questionnaire on client satisfaction are used for data collection which consisted of questions regarding Physical facilities, Physicians services, Nurses services, Pharmacy services, Registration services, Accessibility to services and Convenience. After collection of data, compilation of data will be done using Microsoft excel sheet. Data will be analysed using suitable statistical software (SPSS version 21) Results: The majority of study participants, 324 (76.2%) were females. The study showed that most, 274 (64.5%) of the study participants were between the age of 21 to 40 years. The study subjects showed satisfaction of 59.8%, 51.5%, 44.2%, 43.8%, and 42.6% for nurse’s services, accessibility to services, physician services, pharmacy services, and registration services respectively and 45.2% satisfaction for both convenience and physical facilities. Conclusion: The findings from this study showed that overall satisfaction with the services provided was above average. However, there was dissatisfaction observed with some services. The evaluation of patient satisfaction with healthcare services has emerged as a crucial concern. Effectively addressing this matter could serve as an important tool for healthcare providers, providing insights into both their areas for improvement and successes.

EU experience in the digital transformation of administrative services

The EU’s experience in the digital transformation of administrative services is important because it demonstrates effective approaches to increasing transparency and efficiency of public administration. Studying European practices helps improve digital services in other countries seeking to modernise their administrative systems, including Ukraine. The purpose of the study is to analyse and summarise the EU experience in implementing digital technologies in the field of administration, highlighting successful practices, challenges and opportunities for further development. The case study method, which examines particular instances of successful implementation of digital projects in the field of administrative services in various EU countries, highlighting success factors and challenges, and general scientific methods of analysis and synthesis are used in the research methodology. Such a comprehensive study can be an important contribution to understanding the processes of digital transformation in the administrative sector. Based on the results, the following recommendations are made for the use of the EU experience in Ukraine. Expanding administrative service delivery in Ukraine with the support of the European Union may include a number of initiatives and measures aimed at modernising and effectively using digital technologies. The main areas of EU support for the modernisation and effective use of digital technologies in Ukraine include the following: development of e-governance; development of a network of administrative service centers; further development of electronic identification; improvement of digital literacy; cooperation with European partners. In 2024, administrative services are viewed from the perspective of establishing communication between the government and society, where a number of factors are key to success, including the number of requests, the format of requests, response time, relevance, etc. These initiatives are aimed at improving the quality and accessibility of administrative services in Ukraine with the support of the EU and can contribute to improving the efficiency of public administration and meeting the needs of citizens and businesses. The practical value of this study is the possibility of improving public administration in Ukraine through the introduction of effective digital technologies and improving the quality of administrative services based on the EU experience. This will also help to increase the digital literacy of the population, strengthen cooperation with the EU, and create more convenient services for citizens and businesses, which will improve the economic climate in the country

Information and library services for library users: Innovative approaches and vectors modifications

The relevance lies in the in-depth analysis of the problems of development and transformation of library and information services, as well as in the changed user requests and information needs caused by the information development of society. The purpose is to explore the benefits of using the latest technologies and services in information services in the context of research by Ukrainian library professionals; to analyse the dynamics of library development and its modification in the system of user service. The study used general scientific methods (analysis, synthesis, generalisation) and approaches: socio-cultural, socio-communicative, and systemic. The current challenges of informatisation of society and the rapid expansion of the volume and content of information resources raise the issue of revising the methods of work in the field of reference and bibliographic services for libraries. This requires the development of scientific principles of modern activities of reference and bibliographic services aimed at providing information to users and based on a systematic approach to the formation, organisation and use of reference and information resources. Also, in the study of trends in the use of cloud services as an innovative tool in libraries in the era of digitalisation, which has become an effective means of expanding the possibility of remote access to library collections, resources, promoting the storage and analysis of data for more convenient user service. The results of the study may be important for employees of methodological and bibliographic departments, Internet centers in libraries, and can also serve as a basis for a more detailed study of specific aspects of this topic by library practitioners, teachers and students studying in information and library specialty programs. They can also be useful for replenishing the information base on the organisation and development of reference and bibliographic services in libraries

Implementation of Information And Communication Technology Can Increase Taxpayer Compliance In Reporting PPH 21

This research aims to explore how the implementation of ICT can increase taxpayer compliance in reporting PPh 21 in South Sulawesi Province. By understanding the role and benefits of ICT, it is hoped that effective strategies can be found that can be implemented by several companies in order to increase tax compliance. The method used in this research is qualitative research which examines problems in depth using a non-statistical approach. framework of thought derived from thoughts and literature studies, expert opinions and other sources relevant to the topic of individual taxpayer compliance in reporting PPh 21 in South Sulawesi Province.The results of research conducted show that the implementation of ICT can increase taxpayer compliance in reporting PPh 21 in South Sulawesi Province, which is still not in line with the tax revenue target in 2023. It is still necessary to increase PPh 21 tax compliance by utilizing the role of Information and Communication Technology to significantly increase taxpayer compliance in reporting PPh 21 in Indonesia. In increasing taxpayer compliance in reporting PPh 21, information and communication technology has played an important role. There is a great need for taxpayer awareness regarding the use of e-filing, e-SPT, e-Invoice application, Tax Corner, and consultation and education so that it can help increase taxpayer compliance. Therefore, the government must continue to improve the convenience and quality of tax services to increase taxpayer compliance effectively. Efficiency of the reporting process, increasing knowledge and awareness of taxpayers, as well as reducing operational costs due to the use of ICT. However, to achieve optimal results in taxpayer compliance in South Sulawesi Province, it is necessary to provide adequate training to the community and overcome the challenges of technological adaptation. Such implementation requires support from management, investment in technology infrastructure, and ongoing training.

DIGITAL BANKING AND FINANCIAL INCLUSION: A REVIEW OF PRACTICES IN THE USA AND NIGERIA

This paper examines the role of digital banking in advancing financial inclusion in the United States and Nigeria, aiming to identify and compare practices and outcomes in these two distinct economic contexts. Through a comprehensive review of existing literature and analysis of case studies, the study explores how digital banking platforms and services have been implemented and their impact on underserved populations. The research methodology includes a comparative analysis of secondary data, policy documents, and interviews with key stakeholders in the banking sector of both countries.
 Key findings reveal that digital banking has significantly contributed to financial inclusion by providing accessible, affordable, and convenient financial services. In the USA, technological advancements and a robust regulatory framework have fostered a competitive digital banking environment, leading to innovative solutions for reducing barriers to financial access. Conversely, in Nigeria, despite facing infrastructural and regulatory challenges, mobile banking and digital payment services have seen rapid growth, driven by the necessity to reach unbanked populations in remote areas.
 The paper concludes that while both countries have made strides in leveraging digital banking for financial inclusion, the success and scale of implementation vary due to differences in economic development, regulatory environments, and technological infrastructure. It suggests that cross-country learning and adaptation of best practices could further enhance the effectiveness of digital banking in promoting financial inclusion globally. This study contributes to the understanding of digital banking's potential in bridging the financial inclusion gap and offers recommendations for policymakers and financial institutions in both developed and developing countries.
 Keywords: Digital Banking, Financial Inclusion, Regulatory Frameworks, Policy Initiatives, Mobile Money, Digital Payment Systems, Regulatory Sandboxes, National Financial Inclusion Strategies, Consumer Protection, Financial Stability, Cybersecurity, Digital Literacy, Fintech Innovation.

Perception of Gen Z Customers towards Chatbots as Service Agents

Rapid advancement in Artificial Intelligence (AI) has transformed the dynamics of interaction between organizations and consumers. The rapid emergence and adoption of AI chatbots have ushered in a new era of convenient and efficient customer service. This paper addresses the gap of how Gen Z perceives chatbots as an alternative for service interaction, considering that this sample of the population is relatively more tech savvy and understands technology better. Utilizing semi-structured interviews for in-depth interaction, a thematic analysis reveals six key themes: trust and reliability, nature of interaction, perceived usefulness/ease of use, advantages, disadvantages, and areas of improvement. Gen Z generally views chatbots as limited in handling complex queries, highlighting the importance of human intervention and database expansion. The identified themes provide valuable insights for organizations to highlight strengths and address weaknesses in AI chatbots’ interactions with customers. The findings assist managers responsible for technology implementation in understanding customer pain points, fostering enhanced value for both users and organizations leveraging chatbots. This paper offers a comprehensive analysis of user experiences to illuminate the advantages and shortcomings of chatbots as service agents.

Device authentication for 5G terminals via Radio Frequency fingerprints

The development of wireless communication network technology has provided people with diversified and convenient services. However, with the expansion of network scale and the increase in the number of devices, malicious attacks on wireless communication are becoming increasingly prevalent, causing significant losses. Currently, wireless communication systems authenticate identities through certain data identifiers. However, this software-based data information can be forged or replicated. This article proposes the authentication of device identity using the hardware fingerprint of the terminal’s Radio Frequency (RF) components, which possesses properties of being genuine, unique, and stable, holding significant implications for wireless communication security. Through the collection and processing of raw data, extraction of various features including time-domain and frequency-domain features, and utilizing machine learning algorithms for training and constructing a legal fingerprint database, it is possible to achieve close to a 97% recognition accuracy for Fifth Generation (5G) terminals of the same model. This provides an additional and robust hardware-based security layer for 5G communication security, enhancing monitoring capability and reliability.

Digital HP finance's role in the economic resilience of enterprises’ digital transformation

To promote digital transformation by enterprises and provide more convenient and efficient financial services, this study analyzes enterprise digital transformation's promotion mechanism and economic influence factors globally and clarifies the role of inclusive digital finance in self-regulation and reducing financing difficulties during enterprise transformation. Finally, an economic resilience model is constructed to select parameters of economic factors, refined into two dimensions: enterprise transformation ability and enterprise upgrading ability. The digital economy is found to be conducive to improving the gross profit margin of enterprises with a significance greater than 0. A regression analysis shows that the estimated coefficients of the digital financial inclusion index, breadth of coverage, and depth of use are all significantly positive, and the different nature of the firms passes the significance test at the 1 % level. Thus, inclusive digital finance reduces the business risk of digital transformation and promotes the development of enterprises in the direction of specialization and innovation.

Customer attitude, buying behavior and satisfaction towards online shopping: An empirical study in some selected areas of Bangladesh

In the current digital era, online shopping has swiftly risen to prominence among Bangladeshis' preferred methods of making purchases. The current study was carried out to find out sub-urban customers' socio-economic profile, male and female attitudes, influencing factors, customer satisfaction, and problems with online shopping. For this study, 110 customers were selected using convenience sampling techniques at Muktagachha and Fulbaria Upazila in the Mymensingh district of Bangladesh. Along with descriptive statistics, principal component analysis (PCA) including factor analysis and Likert scales (5-point) were used to analyze the data. The study found that about 71% of the customers were aged 18 to 36 years; 100% of the customers were familiar with purchasing non-agricultural products; about 78% of the customers were interested in buying agricultural products in the near future; respondents used social media like Facebook (77%) for online shopping; and about 68% of the customers were willing to pay more for security, better quality of the products, and a reliable platform. Customer satisfaction shows that time-saving (4.17), variety of products (3.93), and cash on delivery (3.86) payment systems were considered satisfactory items for online shopping. Absent of touch and feel (3.47), less quality (3.31), and online payments (3.28) were the major problems of respondents while they bought products online. To increase customer awareness of information technology services and foster a favorable view of the e-commerce industry, all online retailers should enhance their convenient promotional tools and service strategies. This paper intended to identify the factors that influence consumers' decision-making when deciding whether or not to purchase a product.

Visual Language – Let the Product Say What You Want

Visual Language is a multitasking on-line system focusing on e-commerce, which involves in generating accurate product descriptions for sellers and providing convenient product retrieval service for customers. To achieve this goal, the system adopts image description technology and multi-modal retrieval technology. By utilizing cross-modal generation technique, we could help sellers on rapid uploading products and customers on rapid retrieval, which could improve the experience of both sellers and customers.

The Transformative Role of Fintech in Modern Business Organizations: A Comprehensive Analysis

The power of Fintech has been growing rapidly, and it has become a world of choice for small,medium-sized and large enterprises.Fintech enterprises facilitate consumers' access to an extensive array of financial alternatives, such as business loans via digital platforms.The adoption of Fintech among SMEs is 25% globally, leaving plenty of room for growth.Small businesses may now handle their finances more easily and affordably thanks to fintech developments, which frequently provide more cheap alternatives to traditional banking services. Small businesses can leverage financial technology to enhance customer service, reduce costs, and streamline operations with the help of fintech..The impact of Fintech on small and large businesses is significant and multi-faceted.Fintech has completely changed how companies handle their money, carry out financial transactions, and obtain capital (Bulkhairova et al., 2023). It has provided small businesses with access to affordable and convenient financial services,leveling the playing field with larger companies. Furthermore, Fintech has streamlined and automated various financial processes, saving businesses time and resources. Additionally, Fintech has facilitated the development of innovative business models and the emergence of new industries. It has fostered financial inclusion by reaching underserved populations and facilitating access to banking services. Overall, Fintech has proven to be a transformative force for businesses of all sizes, offering a wide range of benefits and opportunities. Fintech is of utmost importance for both small and large scale businesses. In recent years, thanks to technological innovations , Fintech's interaction with finance is quickly altering how traditional financial services are offered, significantly impacting banks activities . Furthermore, Fintech is increasingly impacting the real economy,stimulating the modernization of financial business . It is clear that Fintech plays a crucial role in the growth and success of both small and large scale businesses. Not only does Fintech provide small and large businesses with access to affordable and convenient financial services, it also streamlines financial processes, saves time and resources, fosters innovation, and promotes financial inclusion (Sembiring et al., 2022). Keywords :fintech; small-scale businesses; large-scale businesses; financial technology; traditional financial services;banks' activities; disruptive force; alternative source of credit

An Empirical Study of The Factors Affecting University Students’ Satisfaction Towards Foodpanda Mobile Application

Foodpanda is a well-known online food delivery platform. Foodpanda has evolved to be a popular option for individuals looking for simple and convenient food delivery services, particularly university students. The objectives of this study are to provide novel insights and investigate what factors influence university students' satisfaction with the Foodpanda mobile application through the proposed research model. Precisely, the objective of this article is to examine the relationship between information quality, system quality, price, perceived convenience, delivery experience, and customer satisfaction. The results of this study aim to guide Foodpanda managers in ensuring a high degree of customer satisfaction and retention, as customer satisfaction is critical to a company's success. This study will use a quantitative method to obtain data from university students by administering a survey. SPSS software will be used to analyze the collected data. Based on the findings, it is anticipated that the five investigated factors will have significant effects on customer satisfaction.

STDF: Spatio-Temporal Deformable Fusion for Video Quality Enhancement on Embedded Platforms

With the development of embedded systems and deep learning, it is feasible to combine them for offering various and convenient human-centered services, which is based on high-quality (HQ) videos. However, due to the limit of video traffic load and unavoidable noise, the visual quality of an image from an edge camera may degrade significantly, influencing the overall video and service quality. To maintain video stability, video quality enhancement (QE), aiming at recovering HQ videos from their distorted low-quality (LQ) sources, has aroused increasing attention in recent years. The key challenge for video QE lies in how to effectively aggregate complementary information from multiple frames (i.e., temporal fusion). To handle diverse motion in videos, existing methods commonly apply motion compensation before the temporal fusion. However, the motion field estimated from the distorted LQ video tends to be inaccurate and unreliable, thereby resulting in ineffective fusion and restoration. In addition, motion estimation for consecutive frames is generally conducted in a pairwise manner, which leads to expensive and inefficient computation. In this article, we propose a fast yet effective temporal fusion scheme for video QE by incorporating a novel Spatio-Temporal Deformable Convolution (STDC) to simultaneously compensate motion and aggregate temporal information. Specifically, the proposed temporal fusion scheme takes a target frame along with its adjacent reference frames as input to jointly estimate an offset field to deform the spatio-temporal sampling positions of convolution. As a result, complementary information from multiple frames can be fused within the STDC operation in one forward pass. Extensive experimental results on three benchmark datasets show that our method performs favorably to the state of the art in terms of accuracy and efficiency.