Convenience Design Research Articles

Uncovering the quality factors driving the success of mobile payment apps

This study comprehensively analyzed the key quality factors of mobile payment applications that shape consumer perceptions and their influence on market performance. Leveraging text analytics techniques, including Latent Dirichlet Allocation (LDA) topic modeling and sentence-level sentiment analysis, we analyzed a vast dataset of 230,940 reviews of nine mobile payment apps. Our investigation revealed four significant quality factors discussed in online consumer reviews: payment convenience, security, customer service, and app design. Crucially, this study demonstrated the substantial impact of positive and negative evaluations of these factors on the market performance of mobile payment apps, with numerical ratings acting as mediators. This study breaks new ground by empirically validating the link between post-usage evaluations and the app success. Additionally, it also empirically validated the link between post-usage evaluations and app success, elucidating the role of quality factors. The insights can empower app developers and marketers to enhance user experience and attain market dominance.

Impact of E-Banking SQ on CS: A PLS-SEM Approach

This study is aimed to evaluate the relation between SQ dimension of e-banking and CS to know the dimensions having the strongest impact on customer's satisfaction.This study employed a self-administered questionnaire with nine SERVQUAL scale categories and questions about CS to obtain data from 558 respondents.Additionally, PLS-SEM was employed to test the suggested structural model.Findings reported that out of nine dimensions, five dimensions (Reliability, Responsiveness, Tangibility, Convenience and Website Design) have positive and significant influence on CS. Whereas credibility, security & empathy have positive but non-significant effect on CS and cost have negative but insignificant influence on CS. Website Design has highest significant effect on CS followed by reliability, convenience, responsiveness and tangibility. Findings suggest thatall SQ dimensions are important but a particular focus should be given to website design for enhancing CS.

Indian Management Students’ Electric Car Purchase Intention

This study uses structural equation modeling to understand the purchase intention of postgraduate management students who are expected to be early adopters of electric cars (e-cars). Based on the sample of 436 students from India, the results indicate that environmental concern is the most important factor influencing purchase intention. However, the students also prefer an automotive design and value social norms. The study also identifies that government policy influences purchase intention through the mediation of charging and driving convenience. These findings imply that the government's adoption of electric vehicle policy might boost the production of and demand for e-cars in the country. Furthermore, producers can gain a competitive edge by addressing driving convenience, charging convenience, and vehicle design, and by highlighting the environmental benefits of e-cars.

Role of mall attractiveness in shaping fashion shopping orientation of apparel shoppers: a segmentation approach

PurposeThe purpose of this study is to identify distinct segments of apparel shoppers based on their fashion shopping orientation. The difference among the segments based on mall attractive dimension is also examined.Design/methodology/approachThe data were collected through mall intercept survey from the mall shoppers. Samples of 375 respondents are used for data analysis purpose. Exploratory factor analysis is used to extract the factors of fashion shopping orientation and mall attractive dimensions while K-means cluster analysis is applied to identify the segments.FindingsThis study resulted in three factors of fashion orientation of apparel shoppers, i.e. fashion involvement, variety seeking and economic value, and four factors of mall attractive dimensions: convenience, entertainment, atmosphere and architecture design. Based on these factors, this study came out with three distinct segments of fashion shoppers: pragmatic shoppers, variety seeking shoppers and highly fashioned shoppers. These three segments are attracted towards the mall dimension differently.Originality/valueThis paper presents the three distinct profiles of fashion shoppers based on their fashion shopping orientation and mall attractive dimensions. The findings of this study may help retailers and mall developers to target mall visitors appropriately.

DATA VISUALISATION AND VISUAL DESIGN FOR INFORMATION EXTRACTION IN TRADITIONAL PRINT PUBLICATION AND DIGITAL CULTURE

The subject of this study is on information design and data visualisation. The aim of research is to understand perspectives of visual design in improving critical visual literacy. The objective of study is to identify various perspectives towards critical visual literacy among audiences who have access to print publications, but who are increasingly migrating to digital media platforms. In the overview of literature, this paper will be reviewing a wide range of scholarly works from authors who have effectively identified the role of data visualisation in audiences’ use of print and digital media to extract information. A mixed-methods approach is utilised for research methodology. The first method is a case study of a century-old natural science publication. German biologist Ernst Haeckel’s 1904 double volume of lithographic prints, Art Forms in Nature, will be critically discussed. The second method presents the results of a survey of Malaysian audiences’ attitudes and perceptions towards visual information, and the key factors that foster and hinder information extraction and medium use, specifically aspects of convenience and layout design. Respondents were also queried on the functionality and importance of digital media for the purpose of knowledge, research and information gathering. Analysis of survey findings show that there is still a limited scope of understanding audiences’ challenges with both lexical (reading) and visual literacies. This dilemma is essential for visual designers to acknowledge, in the context of mapping the functions of data visualisation for designing information in publications. Among commercial publishers, particularly those in digital publication sectors, the current impact of digital visual culture on traditional print publication suggests that this dilemma must be further studied to understand future implications of data visualisation and visual design on audiences seeking knowledge and information. Some recommendations will be provided.

Effect of Digital Learning With an Interactive eBook on Electrocardiogram Interpretation Among Clinical Nurses: A Repeated-Measures Analysis.

In digital learning, the use of an interactive eBook is perceived as helpful for students. However, the effect of interactive eBooks on learning among clinical nurses has not been explored yet. This study used an interactive electrocardiogram eBook to explore the effect of digital learning on the promotion of electrocardiogram interpretation competence, confidence, knowledge retention, and learning satisfaction among clinical nurses. A single-group quasi-experimental study with three repeated measures was conducted. A total of 80 nurses from the emergency room, critical units, and medical-surgical units completed the measures. The results showed that digital learning is an effective method that significantly improved nurses' electrocardiogram competence, learning retention, confidence, and learning satisfaction. Most nurses were satisfied with the convenience and content design of this eBook. Few nurses reported drawbacks regarding loading speed and individual learning habits. It is recommended that more preset learning exercise questions should be created for trial and error so that nurses can have repeated practice for self-assessment. Specific feedback mechanisms should be established to promote motivation for digital self-learning.

A day at the races

Two major barriers to conducting user studies are the costs involved in recruiting participants and researcher time in performing studies. Typical solutions are to study convenience samples or design studies that can be deployed on crowd-sourcing platforms. Both solutions have benefits but also drawbacks. Even in cases where these approaches make sense, it is still reasonable to ask whether we are using our resources – participants’ and our time – efficiently and whether we can do better. Typically user studies compare randomly-assigned experimental conditions, such that a uniform number of opportunities are assigned to each condition. This sampling approach, as has been demonstrated in clinical trials, is sub-optimal. The goal of many Information Retrieval (IR) user studies is to determine which strategy (e.g., behaviour or system) performs the best. In such a setup, it is not wise to waste participant and researcher time and money on conditions that are obviously inferior. In this work we explore whether Best Arm Identification (BAI) algorithms provide a natural solution to this problem. BAI methods are a class of Multi-armed Bandits (MABs) where the only goal is to output a recommended arm and the algorithms are evaluated by the average payoff of the recommended arm. Using three datasets associated with previously published IR-related user studies and a series of simulations, we test the extent to which the cost required to run user studies can be reduced by employing BAI methods. Our results suggest that some BAI instances (racing algorithms) are promising devices to reduce the cost of user studies. One of the racing algorithms studied, Hoeffding, holds particular promise. This algorithm offered consistent savings across both the real and simulated data sets and only extremely rarely returned a result inconsistent with the result of the full trial. We believe the results can have an important impact on the way research is performed in this field. The results show that the conditions assigned to participants could be dynamically changed, automatically, to make efficient use of participant and experimenter time.

Perceived Beliefs, Uncertainty, and Behavioral Responses During the COVID-19 Outbreak in China: Findings From a Convenience Sample.

To investigate perceived beliefs, uncertainty, and behavioral responses among Chinese residents toward the COVID-19 outbreak, and explore their relationships amid an incipient pandemic. A cross-sectional correlational survey with a combination of a convenience and snowball sampling design. This study was conducted online from February 7 to 14, 2020, the third week after the lockdown of Wuhan city on January 23. A total of 2,654 residents was contacted, 2,534 agreed to participate, and 2,215 completed valid questionnaires. The sample covered 30 provinces, municipalities, autonomous regions of China, and a broader region. The Uncertainty About COVID-19 Scale was applied to assess perceived public uncertainty. Five dimensions of health beliefs about COVID-19 and 12 health-related response behaviors were measured. Univariate analysis and multiple linear regression models were used to identify associations. Mediation was assessed by a bootstrapping technique. Five constructs of health beliefs were found to be significant predictors of multiple response behaviors. Uncertainty about COVID-19 has a direct relationship with general response behaviors (β=-0.119**) and sanitization practices (β=-0.068**). Emergency coping behaviors aside, uncertainty also partially mediated associations between perceived susceptibility, perceived effectiveness, and perceived barriers influencing general response behaviors and sanitization practices, respectively. Findings provide evidence-based information to government and policymakers for designing effective health communication messages and intervention strategies by targeting the key constructs of the health belief model and reducing perceived uncertainty about COVID-19. They support public health-related response behaviors to prevent COVID-19 spread among the population.

Impact of R&D Activities on the Friendly Degree of Traditional Medicines

In Vietnam, traditional medicine (TM) is an integral part of the national health care system. The social trend to return to products of natural materials is increasingly popular. Domestic consumers are very concerned about the following factors: treatment effectiveness, safety, price, convenience and package design of TM products. However, a preliminary survey showed, many domestic TM products were not highly appreciated by the TM practioners and consumers, and lacked competing capability with imported TM products. The reason is that domestic TM products still have such limitations: lack of quality stability, lack of diversity in types and design. Therefore, identifying tools which can help solve the problems of domestic TM products is necessary.
 This study aims to find out the impact of R&D activities on the friendly degree of traditional medicines, suggesting tools for domestic TM organizations to improve the quality and competitiveness of TM products.
 Keywords
 R&D activities, the friendly degree of traditional medicines.
 References
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The Influence of Consumer’s Practical Value on Overseas Direct Purchase Intention

Background/Objectives: Every year, more and more consumers use overseas direct purchases. Therefore, we investigated how consumers with practical value orientation have an influence on purchase intention. Methods/Statistical analysis: In this study, research hypotheses and models were established based on previous studies, and independent variables were set as practical values, as parameters were site attributes and logistics attributes, and dependent variables were set as purchase intentions. Data was collected through questionnaires, and a confirmatory factor analysis was conducted to secure validity and reliability. Data were analyzed using AMOS 22.0. Findings: The results of this study confirmed that the practical value propensity of consumers has a significant effect on the site convenience, site safety, and site design variables of overseas direct purchase site attributes, and has a significant effect on the delivery speed and delivery accuracy of the logistics attribute. However, it was confirmed that only the convenience of the site and the accuracy of delivery affect the purchase intention. This confirmed that the convenience of the site for consumers with practical value-oriented overseas direct purchase, and securing the accuracy of delivery affects the purchase intention. Improvements/Applications: It will be an important resource in establishing online marketing strategies for SMEs in Korea, paying attention to the relationship that affects the intention to purchase overseas direct purchase.

Mehandi in the Marketplace

Henna has been an essential part of women’s traditional body art in many North Indian communities. In recent decades, professional henna artists have expanded their businesses to offer “walk-in” service along the sidewalks of urban market areas in addition to private at-home bookings. This study examines the skills acquisition and execution of Jaipur market henna artists in order to understand how they satisfy a large customer base that demands convenience, application speed, motif variety, and overall design excellence. In addition to conducting interviews with artists and customers, the author received training from and worked alongside a closed sample of artists. Collected market designs were compared to surveyed design booklets and magazines in order to identify elements of continuity and change in designs since 1948. The data revealed that customer demands require artist training that promotes constant innovation that in turn increases popular appeal and vitalizes the tradition of henna application.

Characterizing Campus Open Spaces of University of the Philippines Diliman Based on Utilization and Perception of Outdoor Thermal Comfort

Outdoor open spaces are essential to the physical development of the University of the Philippines (UP) towards its pursuit of academic excellence, especially since the balance between “green” open spaces and built environment is a vital part in designing an urban campus. Specifically, thermal comfort and climate change are important factors to consider in providing a comfortable learning environment. This study aims to determine the perception of outdoor thermal comfort and actual uses by UP Diliman students of selected outdoor open spaces vis-A -vis the intended functions. Upon analysis of the behavior and preferences of UP students regarding the use of outdoor open spaces, several factors related to outdoor thermal comfort, accessibility, convenience, and landscape design have been derived, such as protection from direct sunlight, natural ventilation, lighting, benches for seating, and convenience through accessibility – all of which had been considered by the students in selecting and utilizing the selected outdoor open spaces. Moreover, these outdoor spaces exhibit flexibility in terms of their uses and functions for the students and the public.

Employee’s ubiquitous learning engagement: Impact of innovativeness-oriented learning system design factors and the mediating role of imagery

This study investigates the essential factors involved in employees’ ubiquitous-learning engagement (U-LE). In this study, a research model was proposed based on learning engagement (LE) and narrative transportation theory, focusing on the impact of domain-specific innovativeness (DSI) and interface design (ID) factors on employee U-LE from a learning system design perspective. A questionnaire-type survey was conducted and the responses of 385 employees were analyzed using structural equation modeling with a partial least squares approach. The results imply the following: 1) information-possessing innovativeness (IPI) as the DSI factor influences employees’ U-LE; 2) interface convenience (IC) and interface design aesthetics (IDA), as system implementation factors, significantly affect U-LE; 3) imagery significantly influences U-LE; and 4) imagery is also proven to exert mediating effects on the relationships between U-LE and its antecedents by the bootstrapping method. Finally, both research and practice implications are discussed.

Effects of ‘green transport’ on leisure behaviour in cities

The idea of leisure time is becoming more and more popular in Taiwan as the concept of the two-day weekend gradually becomes more widely accepted, and leisure activities begin to play a more important role in people's lives. The idea of ‘low-carbon-dioxide tourism’, in conjunction with environmental protection, is being promoted by the Taiwanese government. The method of transport being used by those engaging in recreational activities is one of the major issues under discussion. Little research has been conducted regarding the difficulties people encounter while trying to ensure their activities leave a small carbon dioxide ‘footprint’. This study explores what influences people to choose ‘green transport’, as well as how conditions of the physical environment affect the choice in Taipei. It has been determined that the diversity of leisure facilities, level of convenience and environmental design in a built environment have an important effect on a person's decision to use green transport for recreational purposes. The study is being made available to the Taiwanese government for the purpose of improving and further developing ways to decrease transport-related carbon dioxide emissions, as well as to help to achieve the goals of urban lifestyles of health and sustainability.

Impact of perceived usability and perceived information quality on Indian consumer purchase intentions in online shopping: implication of TAM and S-O-R theory

The purpose of this paper is to explicate a comprehensive model explaining the impact of perceived usability and perceived information quality on consumer purchase intentions and how does it contribute to trust and satisfaction towards an e-retailer in an online shopping context. Through an extensive literature review, we found two attributes of website personality that are constituents of perceived usability, i.e., shopping convenience and site design and four constituents of perceived information quality, i.e., customer communication, delivery, product value and special content information. Thus, we attempted to explore the relationships between perceived usability, perceived information quality, trust, satisfaction and purchase intentions with the help of technology acceptance model or TAM and stimulus organism response model or S-O-R model. In all, 500 Indian consumers online shoppers were surveyed to conduct the above research agenda by structural equation modelling. Perceived usability and perceived information quality had positive effect on satisfaction and trust. Trust and satisfaction had a positive effect on consumer purchase intentions. The paper theoretically extends the applicability TAM along with S-O-R model which will fill the gap in the current literature available. The paper additionally provides valuable information to online retailers so as to maximise customer satisfaction and trust and generate positive intentions to buy online.

Impact of perceived usability and perceived information quality on Indian consumer purchase intentions in online shopping: implication of TAM and S-O-R theory

The purpose of this paper is to explicate a comprehensive model explaining the impact of perceived usability and perceived information quality on consumer purchase intentions and how does it contribute to trust and satisfaction towards an e-retailer in an online shopping context. Through an extensive literature review, we found two attributes of website personality that are constituents of perceived usability, i.e., shopping convenience and site design and four constituents of perceived information quality, i.e., customer communication, delivery, product value and special content information. Thus, we attempted to explore the relationships between perceived usability, perceived information quality, trust, satisfaction and purchase intentions with the help of technology acceptance model or TAM and stimulus organism response model or S-O-R model. In all, 500 Indian consumers online shoppers were surveyed to conduct the above research agenda by structural equation modelling. Perceived usability and perceived information quality had positive effect on satisfaction and trust. Trust and satisfaction had a positive effect on consumer purchase intentions. The paper theoretically extends the applicability TAM along with S-O-R model which will fill the gap in the current literature available. The paper additionally provides valuable information to online retailers so as to maximise customer satisfaction and trust and generate positive intentions to buy online.

Young Finnish and German consumers’ furniture acquisition – wooden, inherited or just low price?

AbstractHome decorating is an arena to build up identity and reflect individual taste. Home also represents people's lifestyles and culturally defined aesthetic values and norms. In our study, we focus on the procurement of furniture amongst young Finnish and German consumers who are in the life phase of building up their homes. We study more specifically which aspects of furniture are meaningful for them, and what kind of furniture they consider most valuable for them. Our study shows that for consumers in both countries, visual appearance, price and quality are the most important aspects in furniture acquisition, followed by functionality and ecological aspects. They picture wooden furniture as aesthetic, ecological, durable and expensive. To express their stance towards environmental and ethical values, and because of budgetary reasons, young consumers favour second‐hand, inherited and recycled furniture instead of eco‐labelled furniture. Consumers also stress the productivity in the process of creating something new. It seems that recycled or inherited furniture appears as a safe ground for young adults struggling to meet their contradictory economic and environmentally sound ideals. A global retailer Ikea represents for young people convenience, availability, low price and youthful design as well as globally shared metaphor for discussing furniture choices and values in live.

여고생의 패스트패션 태도 유형에 따른 자의식과 화장행동

The purpose of this study is to classify the attitudes toward fast fashion into groups and analyze the differences of the self-consciousness, and make-up behavior by groups. Questionnaires are being administered from 179 high school girls living in Deagu metropolitan City. Frequency, factor analysis, reliability analysis, cluster analysis, ANOVA, Duncant-test, and <TEX>${\chi}^2$</TEX>-test are all used for data analysis. Our findings are as follows. The attitude toward fast fashion shows a significant correlation with the sub-variable self-consciousness and make-up behavior. Attitude toward fast fashion is being categorized into convenience focus, fashion focus, design focus, and season focus. Self-consciousness is social self-consciousness, social anxiety, private self-consciousness, and private anxiety. Make-up behavior is positive effect, fashion leader, and conformity. Attitude toward fast fashion is classified into three groups: disposability, fashionability, and low interest of fashion. The groups show a significant difference in the self-consciousness, and make-up behavior. Groups display no distinctions between the sub-variables in the actual conditions of cosmetics such as a first time for make-up and frequence of visit.

The Design of the Connecting Rod Rapid Prototyping Based on Reverse Engineering

According to the features and requirements of link forming, the link is designed by reverse engineering and rapid prototyping. The establishing scan model, gathering data, disposal of data, reconstructing CAD model, and rapid prototyping technology have been explained in detail, the integration of reverse engineering and rapid prototyping in link forming is achieved. The results indicated that the RE/RPM can provide convenience and quick design method for new link development.

ANALISIS PENGARUH HARGA, PELAYANAN, ATMOSFER KENYAMANAN, KERAGAMAN PRODUK, DAN DESAIN TOKO TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN (STUDI KASUS PADA GARDENA DEPARTMENT STORE)

One effort that may be company performed to improve the customer is to determine the price, service, comfort atmosphere, the diversity of products and store design is good and interesting. The purpose of this study, to examine the influence of price, service, atmosphere convenience, product diversity, and store design on consumer purchase decisions either partially or simultaneously. Techniques used in sampling in this study was purposive sampling. The number of samples used as much as 100 samples.Methods of analysis used to test the hypothesis that F Test and t-test. Measurement instruments used for the five independent variables are qualified validity and reliability.The results showed that the partial test results all independent variables (price, service, atmosphere convenience, product diversity, and store design) significantly influence consumer purchasing decisions. And test results together (F test) showed that all variables independent (X) has positive and significant impact on consumer purchasing decisions (Y).