Contribution Of Service Quality Research Articles

Pengaruh Kualitas Pelayanan, Kepuasan dan Kepercayaan Terhadap Loyalitas Nasabah LPD Desa Adat Padang Luwih Kecamatan Kuta Utara Kabupaten Badung

Customer loyalty plays a critical role in facilitating economic activity at the village level, particularly in terms of lending and depositing funds. Customer loyalty contributes to the sustainability and stability of LPDs. The purpose of this study was to analyze the effect of service quality, satisfaction, and trust on customer loyalty. The number of samples used was 100, using the accidental sampling method. Data collection was done using a Likert scale questionnaire. This type of research is quantitative. The data analysis technique uses multiple linear regression analyses. The application used is Smart PLS. Hypothesis testing is done using the t test and the F test. The results showed that service quality has a positive and significant effect on customer loyalty, satisfaction has a positive and significant effect on customer loyalty, and trust has a positive and significant effect on customer loyalty. Service quality, satisfaction, and trust simultaneously have a positive and significant effect on customer loyalty at LPD Desa Adat Padang Luwih. The contribution of service quality, satisfaction, and trust to customer loyalty is 85.6 percent. It is recommended to improve service quality, satisfaction, and trust.

Evaluating Service Quality and Motivation in Affecting Employee Performance in Public Sector

All members of the institution must actively contribute through excellent work, recognizing that the overall organizational effectiveness hinges on individual employee performance. This research seeks to explore and assess how service quality and motivation impact the job performance of employees in the Banquet Affairs division of the West Java Provincial Government's Regional Secretariat. Employing a quantitative approach, the study employs both descriptive and verification methods to analyze these influences. The population in this study is 30 respondents chosen using the saturated sample method, thus the population is as large as the number of research samples. The data is collected by distributing questionnaire directly towards the respondents, and then it is analyzed using the multiple linear regression method. The research findings state that service quality and motivation partially and simultaneously influences employee performance in the Banquet Affairs of the Regional Secretariat of the West Java Provincial Government. The contribution of service quality and motivation to employee performance is 74.3%.

Improving Consumer Loyalty by Providing Service Excellent and Utilizing Business Relationships

The increasingly fierce competition in the hospitality industry requires companies to provide the best quality service and relationships with customers to create loyalty. This study aims to empirically prove the influence of relationships and service quality on guest loyalty in several hotels in Bekasi. The study was conducted on hotels in the Bekasi area, West Java Province, with individual and group repeat guest samples. The sampling technique used was purposive sampling through interviews based on questionnaires, and field observations. The data analysis method used is path analysis. The research's empirical findings prove that the quality of service and the relationship affect guest loyalty. Although the partial relationship has a significant effect on guest loyalty, on the contrary, the quality of service has no impact. Furthermore, the overall contribution of service quality and relationship factors to explain the fluctuations that occur in changes in customer loyalty is only 43 percent. This means that other factors can increase the explanation of changes that occur in hotel guest loyalty.

Services Quality of Ship Agency and Services Interpersonal Communication In Shipping Companies

This study aims to analyze the relationship between ship agency service quality, interpersonal communication and user satisfaction at PT Buana Listya Tama, either partially or simultaneously. This study uses a quantitative method by conducting a survey, and the data is analyzed using correlation and regression. The results showed that the interpersonal communication variable was also positively correlated with customer satisfaction with a t-count value of 6.108 and greater than t-table of 1.998 so that Ho was rejected and Ha was accepted. Through the F test, it is known that the quality of service and interpersonal communication simultaneously correlates with satisfaction where F count is greater than F table (90.839 > 2.75) 50 so that Ho is rejected and Ha is accepted. The coefficient of determination (R Sguare) between variables is 0.749 or 74.9%. The contribution of service quality and interpersonal communication to customer satisfaction is 74.946%, while 25.1% is influenced by other factors not examined. 749 or 74.9%. The contribution of service quality and interpersonal communication to customer satisfaction is 74.946%, while 25.1% is influenced by other factors not examined. 749 or 74.9%. The contribution of service quality and interpersonal communication to customer satisfaction is 74.946%, while 25.1% is influenced by other factors not examined.

Will Good Service Quality Promote Real Estate Value? Evidence from Beijing, China

In the field of land use and urban management, real estate value-added issues have attracted much attention. Previous studies mainly focused on the premium of basic public services (such as infrastructure) in real estate value. As an important part of urban management, the contribution of property service is often underestimated. Few empirical studies mentioned the potential contribution of property service quality. Based on this, this paper aims to confirm and quantitatively evaluate the premium of good service quality in real estate value utilizing 155,845 samples of housing resale transactions in Beijing from 2012 to 2019. Furthermore, we also explore the dynamics and heterogeneity of the above premium. Our results show the following: Firstly, good service quality does show premium in real estate value, and the higher the service quality, the greater the premium in housing price. Secondly, this premium keeps increasing during our study period. With urbanization and rising incomes of residents, property service is increasingly important. Thirdly, the contribution of service quality to real estate value is greater when serviced houses have a higher price or larger area, are relatively newer, or further away from the city center. The findings of this current research not only deepen our understanding of service quality’s premium in real estate value, but also provide implications for urban management.

The Effect of Services and Prices On Customer Satisfaction

The orientation of the marketing world has changed from profit orientation to satisfaction orientation. Many companies implement strategies to improve service quality, increase customer satisfaction, and win the competition to increase profits. The researcher tries to prove that there is a positive and significant influence on the quality of service and that it can increase customer satisfaction and increase profits. This research was conducted at PT. Anugrah Argon Medica Branch Serang Banten, from the total population of 200 active customers taken samples from Slovin formula as many as 67 respondents. This researcher uses associative research methods with a quantitative correlational approach. Associative research is a research method. Based on the results of hypothesis testing that has been carried out, the t-test variable Service Quality (X1) 1.040 <1.997 and significance level of 0.302> 0.005, it turns out that service quality has no significant effect on customer satisfaction. From the results of the variable t-test Price (X2) 5,284> 1,996 and the significance level of 0,000 <0.05, it turns out the price has a positive and significant effect on Customer Satisfaction, the results of the F test results obtained 23,103> 3.14 and the significance level of 0,000 <0.05 turned out to be Service Quality, and Simultaneous prices have a positive and significant influence on customer satisfaction. From the results obtained, the value of R 0.648 while Adjusted R Square has amounted to 0.419 so that it can be concluded that the contribution of service quality and price to the dependent variable customer satisfaction simultaneously is 41.90%

Pengaruh Tqm, Sistem Pengendalian Internal, Sistem Penghargaan Dan Sistem Pengukuran Kinerja Terhadap Kinerja Manajerial

This study aims to determine the effect of TQM, Internal Control System, Reward System, Performance Measurement System on Managerial Performance. With a sample of 124 respondents obtained by the slovin formula in the population of employees who are registered at the Public Works Office of Solok Regency. The sampling technique is accidental sampling. The analytical method used is multiple linear regression and using SPSS.The results obtained based on the Partial Test (t test) obtained TQM, Internal Control System, Reward System, Performance Measurement System have a positive and significant effect on Managerial Performance. The results of the study based on the Simultaneous Test (F-Test) of TQM, Internal Control System, Reward System, Performance Measurement System together have a significant effect on Managerial Performance. With the contribution of service quality, implementation of tax audits and modernization of the tax administration system on personal taxpayer compliance, it is 83.2% while 16.8% is influenced by other variables that are not examined in this study.

Relational Marketing Model with Determinants of Service Quality and Pricing in Creating Customer Loyalty (Case Study of Seaweed Farmer Glacillaria sp in Brebes Regency-Central Java)

This study aims to determine and analyze how much the contribution of service quality, pricing and relational marketing to the satisfaction and loyalty of glacillaria sp seaweed farmers in brebes district, central Java, or the services of their partners, plasma nucleus companies. The research method used is explanatory survey. Data was collected using a questionnaire, the time of data collection was cross-sectional. Data analysis using SEM. The survey identified a sample of 180 samples. The results showed that service quality, pricing and relational marketing contributed significantly to the satisfaction and loyalty of seaweed farmers. Keyword: Relational Marketing Model, Service Quality, Pricing; Loyalty

PENGARUH KUALITAS PELAYANAN TAKSI ONLINE “MY BLUEBIRD’ DAN “GRAB” TERHADAP CITRA PERUSAHAAN

Bluebird and Grab are two professional transportation service companies in Indonesia. The two have been competiting to serve their best to satisfy the customers so the positive image will stay remain. The concept of this research is using theory quoted from Kotler of serving quality and company image by Shirley Harrison. Method used quantitative approach in possitivm paradigma and comparative study. The survey method is using questionaire and the score of the result has been measured using Likert scale.. The questionaire has been sproud to 77 of Mercu Buana University students of Communication, major of Public Relations in 2015 to 2017 that has been a user of Bluebird Taxi and Grab Car. The data has been processed using SPSS 20 in Person’s correlation, simple linear regretion test, and paired sample t-test. There, we found the strong connection of Taksi Bluebird service quality to the company image for 0.792 and also of the Grabcar for 0.62. It proves the impact of service quality to the company image. The difference is that the contribution of service quality to Bluebird Taxi company is 62.7% and to Grabcar company is 39.4%. It’s because Bluebird Taxi focuses more to the transportation service

Pengaruh Kualitas Pelayanan dan Lingkungan Fisik Terhadap Kepuasan Konsumen pada Cafe Unsilent Palembang

This study aims to investigate the effects of service quality and physical environment on customer satisfaction at the Unsilent Cafe Palembang. Based on the Slovin formula, this study used 99 samples with an accidental technique from a population of 7,710. Data were collected through documentation and questionnaires and analysed using multiple linear regression on SPSS. The results uncover that service quality and physical environment have a positive and significant effect on customer satisfaction. The correlation coefficient (R) of 0.749 proves that service quality and the physical environment have a strong relationship with customer satisfaction. The coefficient of determination (R2) of 0.561 indicates that the contribution of service quality and physical environment explains consumer satisfaction by 56.1%.

RELATIONSHIP QUALITY OF SERVICE AND SERVICESCAPE WITH CUSTOMER SATISFACTION IN THE MAIN BRANCH OFFICE OF HEALTH IN BOGOR

The purpose of this study is to determine whether there is a relationship between service quality and servicescape with customer satisfaction both partially and together. The population in this study were customers of the Main Branch Office BPJS Health Bogor City as many as 457 customers, the sampling technique using the Slovin formula after 231 samples were obtained. The research instrument was a questionnaire. The collected data is then processed using simple and multiple correlation analysis techniques with the help of SPSS (Statistical Package for Social Science) software version 25.0. The results showed that: 1. Service quality is partially correlated positively to strong criteria with customer satisfaction, 2. Servicescape is partially strongly positively related to customer satisfaction, 3. Service quality and Servicescape together are positively highly correlated with customer satisfaction with correlation coefficient values equal to 0.830 then the functional relationship obtained by the equation Ŷ = 16.043 + 0.550X1 + 0.589X2 and the coefficient of determination or contribution of service quality and servicescape together with customer satisfaction of 0.688 or 68.6%.

Consumers’ Perception on Organisational Corporate Social Responsibility Practices and its Implications on Consumer Attitude: Evidence from the Malaysian Telecommunication Industry

This paper aims at investigating consumers’ perception on the Corporate Social Responsibility (CSR) practices of the telecommunication service companies in Malaysia, and its antecedent to consumer attitude. The local telecommunication service providers have emphasized on service quality, stakeholder value, corporate reputation, and innovation to achieve good business performance. However, little is known about the contribution of service quality, stakeholder value, corporate reputation, and innovation on the effectiveness of organisational CSR practices. Furthermore, lack of previous studies that have investigated the impact of organisational CSR practices on consumer attitude, particularly in the context of Malaysian telecommunication industry. With the adoption of structural equation modeling approach and survey method, a total of 360 samples comprising the prepaid and postpaid mobile consumers were obtained for this study. The results shown that consumers’ perception on service quality and stakeholder value had significant relationship with CSR practices. However, consumers’ perception on corporate reputation and innovation had no significant relationship with CSR practices. CSR practices was positively related to consumer attitude. In the theoretical implications, service quality and stakeholder value variables were found as important elements in the proponents of Strategic CSR Theory. In the managerial implications, this study recommended that the telecommunication service providers should highly focus on more effective planning and implementation of CSR practices through better integration of CSR in its core business functions and value chain system, diversification of CSR scope and stakeholders engagement.