Contextual Moderators Research Articles

Antecedents of Customer Participation on Sharing Platforms: A Meta‐analysis

AbstractGiven the substantive influence of the digital revolution on the sharing economy, it is timely and relevant to ask why some sharing platforms (e.g. Airbnb and Uber) achieve significant success while others fail. To determine which factors encourage customers to participate in sharing goods and services on sharing platforms, and when they do so, this study conducts a meta‐analysis of empirical findings from 192 independent samples, extracted from 167 studies involving 171,344 customers. As the results clarify, customer‐related factors (customer motives, customer competence, customer satisfaction and subjective norms) are key antecedents. However, platform‐related factors (service quality of the platform, trust in the platform, performance expectancy and effort expectancy) and service‐provider‐related factors (service quality of the provider, trust in the provider and provider gender) also exert meaningful effects. To assess the generalizability of these antecedents, the meta‐analysis includes contextual moderators, namely customer type (previous provider experience), provider type (private/professional supply), platform characteristics (rivalry on the platform, prestige of ownership and services/goods) and exchange type (for‐profit/non‐profit and ownership transfer). The findings advance the literature on the sharing economy and provide specific guidance for platform managers about when to focus on certain antecedents.

Exploring heterogeneity in recovery from substance use disorder following mindfulness-based relapse prevention: A latent profile analysis

IntroductionSubstance use disorder (SUD) recovery is heterogeneous. Yet, over the last 50 years, substance use treatment providers and researchers have often defined success as sustained abstinence from substance use. An often overlooked but equally valid pathway to recovery for persons with SUD is non-abstinent recovery. However, most of the literature on non-abstinent recovery exists for individuals with alcohol use disorder (AUD) with few studies of non-abstinent recovery for other types of SUD. Literature exploring the mechanisms that lead to non-abstinent recovery is also lacking. As such, the current study aimed to examine recovery profiles for individuals (N = 454) recruited in two randomized clinical trials comparing mindfulness-based relapse prevention with cognitive-behavioral relapse prevention and/or treatment as usual. MethodsLatent profile analysis empirically derived profiles of recovery following outpatient aftercare SUD treatment. Multinomial logistic regression examined associations between treatment assignment and recovery profile, including potential psychological mediators (e.g., mindfulness) and contextual moderators (e.g., annual household income). ResultsAnalyses supported four recovery profiles: (1) low-functioning frequent substance use; (2) low-functioning infrequent substance use; (3) high-functioning frequent substance use; (4) high-functioning infrequent substance use. There were no significant interaction effects of race or ethnicity by treatment type, or household income by treatment type, in predicting recovery profiles. Trait mindfulness, craving, and psychological flexibility failed to mediate the association between treatment assignment and recovery profile; however, there were statistically significant differences in trait mindfulness with individuals expected to be classified in the low-functioning infrequent substance use profile showing significantly lower levels of trait mindfulness compared to individuals in the two high-functioning profiles. ConclusionsFindings suggest that recovery from SUD is heterogeneous, and profiles of recovery based on dimensions of substance use and functioning can be identified across a variety of SUD, including among people with co-occurring SUD. Additionally, trait mindfulness appears to be a differentiating factor across recovery profiles. Further research is needed to explore how psychological and social factors may moderate and influence both abstinent and non-abstinent forms of recovery.

How and when does digitalization influence export performance? A meta-analysis of its consequences and contingencies

PurposeThis study aims to clarify the direct impact of digitalization on export performance (EP) by synthesizing previous research and testing this relationship empirically. Furthermore, the study investigates digitalization types, contextual moderators and method moderators affecting the impact of digitalization on EP.Design/methodology/approachThe study uses meta-analysis to test the digitalization–EP relationship (k = 81) using data from 106 independent samples involving 62,082 respondents across nearly 30 countries.FindingsThe study finds digitalization’s positive and significant effect on EP (r = 0.36). The impact of digitalization on EP is also subject to different moderators, including digitalization type (i.e. digital capabilities), contextual factors (i.e. institutions, export experience, development of the region and industry) and method factors (i.e. back translation and strategy measurement).Originality/valueScholars have initiated studies on the impacts of diverse digitalization types on EP, while empirical findings on these effects remain inconclusive. Based on resource-based theory, the study develops and validates a comprehensive meta-analytic framework, revealing the important influence of digitalization on EP. The moderator findings further highlight the impact of internal and external contingencies on the outcomes of exporting firms’ digitalization.

Factors influencing student loyalty in higher education: a meta-analytic generalization

ABSTRACT This study synthesized and integrated findings from diverse research on the antecedents and moderators of student loyalty in the higher education sector. Through a comprehensive meta-analysis, the research sought to understand the primary drivers of student loyalty and the potential cultural and contextual indicators that might influence these relationships. This meta-analysis analyzed 103 studies involving over 54,000 students from over 60 countries across five continents. The study identified key antecedents of student loyalty. Satisfaction had the most influence on loyalty, followed by student engagement and perceived value. We also detected significant cultural and contextual moderators. This research offers a holistic view of student loyalty, bridging gaps from conflicting findings in prior literature.

Looking inside the black box of gender differences in creativity: A dual-process model and meta-analysis.

Although prior work has characterized creativity as a primarily agentic endeavor, we diverge from this perspective and argue for agentic and communal pathways to creativity that offer unique advantages to each gender. We draw from social role theory to predict that risk-taking and empathic tendencies-as agentic and communal mechanisms, respectively-help explain how gender influences creativity. We also identify contextual moderators that can strengthen the communal pathway-predicting a more positive relationship between empathic tendency and creativity as well as a stronger indirect effect via empathic tendency when the tasks demand perspective-taking and when usefulness is explicitly incorporated in creativity assessment. With a meta-analysis of 753 independent samples (265,762 individuals), we find support for a communal pathway (i.e., women are creative via empathic tendency) and for an agentic pathway (i.e., men are creative via risk-taking tendency). We also find that the communal pathway is stronger when usefulness is explicitly incorporated in creativity assessment. Task demands for perspective-taking did not show a moderating effect. Taken together, our findings provide a more balanced account of the gender-creativity relationship, demonstrate why men and women differ in creativity and when women can leverage the communal mechanism to enhance creativity, and inform theory and practice towards a more gender-equitable workplace. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

Customer experience orientation: Conceptual model, propositions, and research directions

AbstractMany firms are adopting customer experience management as a route to differentiation, but experience management in practice has only begun to be explored. Using a strategic orientation lens and a theories-in-use approach, a multiple-case study reveals the presence of a “customer experience orientation” (CXO) exhibiting six values and related behavioral norms. Three of these values—journey motivation, continual experience optimization, and experience empowerment—shape experience-based organizational learning through the collection, dissemination, and actioning of experience insight. Substantially extending prior work, a further three values—journey organization, experience mandating, and experience-purpose alignment—institutionalize this learning. Contextual moderators of the impact of CXO on customer experience appraisal and hence firm performance are proposed. Ambivalent effects on performance via increased or decreased costs are also identified, which may counteract or amplify the positive effects of CXO via enhanced experience appraisal. CXO emerges as a distinct, learning-based philosophy for organizational effectiveness, albeit one that draws on ideas from service, human resource management, agile design, and marketing.

Contextualizing Ethical Climate: Examining Contextual Moderators of the Connection Between Ethical Climate Perceptions and Ethical Behavior

Contextualizing Ethical Climate: Examining Contextual Moderators of the Connection Between Ethical Climate Perceptions and Ethical Behavior

It's about the process, not the product: A meta-analytic investigation of team demographic diversity and processes

To better understand the effects of demographic diversity on teams, we conducted a meta-analytic investigation of the relationship between team demographic diversity and team processes. Drawing from the categorization-elaboration model, we hypothesized that team demographic diversity elicits opposing effects on team performance via information elaboration and social categorization processes. We also explored several team-level and contextual moderators on these relationships. In our meta-analysis of 406 effects from 38,304 teams, we found that team demographic diversity is related to increased social categorization processes, but we did not find support for a relationship between team demographic diversity and information elaboration. In addition, we identified team education level and occupational and industry context as moderators of these relationships, finding stronger support for moderators of the relationship between diversity and social categorization than the relationship between diversity and information elaboration. We discuss implications of our findings for research and practice.

Meta-analytical estimates of interrater reliability for direct supervisor performance ratings: Optimism under optimal measurement designs.

Performance appraisal (PA) is used for various organizational purposes and is vital to human resources practices. Despite this, current estimates of PA reliability are low, leading to decades of criticism regarding the use of PA in organizational contexts. In this article, we argue that current meta-analytical interrater reliability (IRR) coefficients are underestimates and do not reflect the reliability of interest to most practitioners and researchers-the reliability of an employee's direct supervisor. To establish the reliability of direct supervisor ratings, those making PA ratings must directly supervise employee job performance instead of nonparallel rater designs (e.g., direct supervisor ratings correlated with ratings from a more senior leader). The current meta-analysis identified 22 independent samples that met this more restrictive study inclusion criterion, finding an average observed IRR of .65. We also report reliability estimates for several important contextual moderators, including whether ratings were completed in operational settings (.60) or for research purposes (.67). In sum, we argue that this study's meta-analytical IRR estimates are the best available estimates of direct supervisor reliability and should be used to guide future research and practice. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

Physical Activity Intervention for Urban Black Women With Asthma: Protocol for a Randomized Controlled Efficacy Study.

Black women experience a higher prevalence of poor asthma outcomes and physical inactivity than their White counterparts. Black women comprise a particularly vulnerable group of patients with asthma, with some of the highest rates of asthma in adults, high health care use (emergency department visits and hospitalizations), and the highest crude asthma mortality rate of all race or ethnicity groups. Despite recommendations to engage in regular physical activity, fewer than 15% of Black women meet the 2008 National Physical Activity Guidelines, the lowest of all racial subgroups of adults. Given the connection between physical inactivity and poor asthma outcomes, addressing physical activity among Black women with asthma is imperative. This 2-arm randomized controlled trial aims to (1) determine the efficacy of a lifestyle walking intervention on asthma control compared to an education (control) group over 24 weeks, (2) examine the maintenance effects of the lifestyle walking intervention on asthma control at 48 weeks, (3) explore the behavioral mediators (eg, self-efficacy, social support, self-regulation, and daily physical activity levels) and contextual moderators (eg, baseline asthma severity, neighborhood environment, comorbid conditions, and social determinants of health) that contribute to treatment responsiveness, and (4) assess the reach and implementation potential of the intervention. The proposed study (ACTION [A Lifestyle Physical Activity Intervention for Minority Women with Asthma]) delivers a 24-week lifestyle walking intervention designed for and by urban Black women with asthma. Participants (n=224) will be recruited through 2 urban health care systems that care for a diverse Black population. Patients will be randomized to one of two groups: (1) ACTION intervention (group sessions, physical activity self-monitoring-Fitbit, and text-based support for step goal setting) or (2) education control (an individual asthma education session and SMS text messages related to asthma education). Outcome assessments will take place at baseline, 12, 24, and 48 weeks. The primary outcome is a change in asthma control from baseline to week 24 as assessed by the asthma control questionnaire-6 (ACQ-6). Secondary outcomes include asthma-related quality of life, health care use, and asthma exacerbations and behavioral outcomes such as self-efficacy, self-regulation, social support, and physical activity. This study was funded by the National Institute of Minority Health Disparities in August 2022. We pilot-tested our recruitment and intervention procedures and began recruitment in April 2023, with the enrollment of our first participant in May 2023. The anticipated completion of the study is April 2027. This study will deliver a new approach to physical activity interventions in Black women with asthma and help to provide guidance for addressing physical activity within this subgroup. This study will also provide a potential framework for future studies in minoritized populations with other disease conditions associated with low levels of physical activity. ClinicalTrials.gov NCT05726487; https://clinicaltrials.gov/study/NCT05726487. DERR1-10.2196/55700.

Child surgency and child aggression: The moderating effect of parental nurturance, emotion coaching, and family income

According to the goodness-of-fit development theory, a mismatch between child characteristics and socialization processes tends to lead to child maladjustment. The present study aimed to examine whether the association between child surgency and child aggression varies as a function of parenting styles and practices such as parental nurturance and parental emotion coaching. In addition, family economic background was examined as a contextual moderator. Cross-sectional questionnaire data were collected from parents and class teachers of 288 preschoolers (Mage = 5.2 years; 53 % were boys) in Hong Kong, China. Separate multilevel models were run to test parental nurturance, emotion coaching, and family income level as moderators. Results indicated that controlling for confounding variables, child surgency was only positively associated with child aggression when parental nurturance was low, but not when parental nurturance was high. However, this pattern only emerged in high- and medium-income families, but not in low-income families. A similar but different pattern was observed for parental emotion coaching: regardless of family income level, child surgency was only associated with child aggression when parental emotion coaching was low, but not when it was high. Theoretically, our findings highlight the importance of considering the fit between child temperament and environmental features, such as parenting and family economic background, in understanding child development. Practically, our findings point to the utility of helping parents to express their love and affection and to talk to their children about managing emotions to reduce aggression in preschool-aged children, especially those with high surgency and economic advantages.

Unequal perspectives? Income inequality as a benchmark for support for European integration

Despite growing attention to income inequality in debates about European integration, our understanding of its effect on European Union support remains limited. Using European Social Survey data from 2002 to 2020, we analyse how income inequality and pro-redistribution attitudes shape diffuse and specific forms of support for the European Union. We find no direct effect of country-level income inequality, while individual support for redistribution has a negative effect on both. In line with benchmarking theory, inequality emerges as a contextual moderator: in unequal national settings, egalitarian citizens are comparatively more supportive of further integration than in more equal countries. This effect persists when we control for income position, suggesting an ideological rather than utilitarian basis for benchmarking European Union attitudes. We discuss implications in light of debates about a social Europe.

Facets of Trust and Distrust in Collaborative Robots at the Workplace: Towards a Multidimensional and Relational Conceptualisation

The relevance of trust on the road to successful human-robot interaction is widely acknowledged. Thereby, trust is commonly understood as a monolithic concept characterising dyadic relations between a human and a robot. However, this conceptualisation seems oversimplified and neglects the specific interaction context. In a multidisciplinary approach, this conceptual analysis synthesizes sociological notions of trust and distrust, psychological trust models, and ideas of philosophers of technology in order to pave the way for a multidimensional, relational and context-sensitive conceptualisation of human-robot trust and distrust. In this vein, trust is characterised functionally as a mechanism to cope with environmental complexity when dealing with ambiguously perceived hybrid robots such as collaborative robots, which enable human-robot interactions without physical separation in the workplace context. Common definitions of trust in the HRI context emphasise that trust is based on concrete expectations regarding individual goals. Therefore, I propose a three-dimensional notion of trust that binds trust to a reference object and accounts for various coexisting goals at the workplace. Furthermore, the assumption that robots represent trustees in a narrower sense is challenged by unfolding influential relational networks of trust within the organisational context. In terms of practical implications, trust is distinguished from acceptance and actual technology usage, which may be promoted by trust, but are strongly influenced by contextual moderating factors. In addition, theoretical arguments for considering distrust not only as the opposite of trust, but as an alternative and coexisting complexity reduction mechanism are outlined. Finally, the article presents key conclusions and future research avenues.

Suggesting Context Differences Influence the Impact of Nurses’ Psychological Contracts

Inconsistent findings regarding psychological contracts may be due to the variety of contexts studied. Sensemaking processes inform the psychological contract and may explain contextual differences. This study examines the psychological contract components of promises, fulfillment and breach, with negative affectivity, in relation to employee-level outcomes in two related but different contexts. Surveys were completed by 162 hospital nurses and 218 aged care nurses, in a situation where many potential contextual moderators were held relatively constant. Both fulfillment and breach were significant and predicted multiple outcomes in each context. Similar patterns of results for fulfillment and breach suggests there may simultaneously be two forms of discrepancy mechanism underpinning the impacts of the psychological contract: assessment of continuous discrepancy (fulfillment) and assessment of discontinuous discrepancy (breach). Negative affectivity appears to have prevented relationships, particularly between breach and stress, and should be included in future psychological contract research. The consistent relationships of fulfillment and breach with organizational and occupational commitment highlights the importance of career management. The main differences by context were the negative effects of breach and the lack of an effect for promises for aged care nurses, possibly due to prestige and other differences to be investigated in future research.

Impact of leadership styles on employee performance in small and medium enterprises

This study focuses on the relationship between leadership styles and employee performance within the framework of European small and medium enterprises (SMEs). The study conducted interviews with 50 leaders and employees of different SMEs to collect data and reach the findings. The study shows the mixed influence of leadership styles and contextual moderation through qualitative interviews of leaders and employees from various SMEs in Europe. It sheds a spotlight on the various styles of leadership that typify many European SMEs, such that transformational leadership dominates significantly. The sense of dedication and zeal encouraged by charismatic leaders prompts professionals to action. Transactional leadership, however, does facilitate task-oriented accomplishment but it adversely affects employee’s vitality. The lack of common feedback on laissez-faire leadership highlights the essence of flexibility and considering the preferences of team members. Social psychological and other contextual aspects — organizational culture and the SME developmental stage — are, therefore, very important moderators of styles. With transformational leadership, innovative SMEs can thrive; transactional leadership might cause SMEs from regulated industries to grow fat on them. The preferential leadership according to the start-ups and the mature SMEs is different. Its implications for practice point out the importance of coherence with respect to the personality style of the leader concerning the context of the organization and the needs of employees.

AI credibility and consumer-AI experiences: a conceptual framework

PurposeThis study aims to conceptualize the relationship of perceived artificial intelligence (AI) credibility with consumer-AI experiences. With the widespread deployment of AI in marketing and services, consumer-AI experiences are common and an emerging research area in marketing. Various factors affecting consumer-AI experiences have been studied, but one crucial factor – perceived AI credibility is relatively underexplored which the authors aim to envision and conceptualize.Design/methodology/approachThis study employs a conceptual development approach to propose relationships among constructs, supported by 34 semi-structured consumer interviews.FindingsThis study defines AI credibility using source credibility theory (SCT). The conceptual framework of this study shows how perceived AI credibility positively affects four consumer-AI experiences: (1) data capture, (2) classification, (3) delegation, and (4) social interaction. Perceived justice is proposed to mediate this effect. Improved consumer-AI experiences can elicit favorable consumer outcomes toward AI-enabled offerings, such as the intention to share data, follow recommendations, delegate tasks, and interact more. Individual and contextual moderators limit the positive effect of perceived AI credibility on consumer-AI experiences.Research limitations/implicationsThis study contributes to the emerging research on AI credibility and consumer-AI experiences that may improve consumer-AI experiences. This study offers a comprehensive model with consequences, mechanism, and moderators to guide future research.Practical implicationsThe authors guide marketers with ways to improve the four consumer-AI experiences by enhancing consumers' perceived AI credibility.Originality/valueThis study uses SCT to define AI credibility and takes a justice theory perspective to develop the conceptual framework.

Optimization of a Transdiagnostic Mobile Emotion Regulation Intervention for University Students: Protocol for a Microrandomized Trial.

Many university students experience mental health problems such as anxiety and depression. To support their mental health, a transdiagnostic mobile app intervention has been developed. The intervention provides short exercises rooted in various approaches (eg, positive psychology, mindfulness, self-compassion, and acceptance and commitment therapy) that aim to facilitate adaptive emotion regulation (ER) to help students cope with the various stressors they encounter during their time at university. The goals of this study are to investigate whether the intervention and its components function as intended and how participants engage with them. In addition, this study aims to monitor changes in distress symptoms and ER skills and identify relevant contextual factors that may moderate the intervention's impact. A sequential explanatory mixed methods design combining a microrandomized trial and semistructured interviews will be used. During the microrandomized trial, students (N=200) will be prompted via the mobile app twice a day for 3 weeks to evaluate their emotional states and complete a randomly assigned intervention (ie, an exercise supporting ER) or a control intervention (ie, a health information snippet). A subsample of participants (21/200, 10.5%) will participate in interviews exploring their user experience with the app and the completed exercises. The primary outcomes will be changes in emotional states and engagement with the intervention (ie, objective and subjective engagement). Objective engagement will be evaluated through log data (eg, exercise completion time). Subjective engagement will be evaluated through exercise likability and helpfulness ratings as well as user experience interviews. The secondary outcomes will include the distal outcomes of the intervention (ie, ER skills and distress symptoms).Finally, the contextual moderators of intervention effectiveness will be explored (eg, the time of day and momentary emotional states). The study commenced on February 9, 2023, and the data collection was concluded on June 13, 2023. Of the 172 eligible participants, 161 (93.6%) decided to participate. Of these 161 participants, 137 (85.1%) completed the first phase of the study. A subsample of participants (18/172, 10.5%) participated in the user experience interviews. Currently, the data processing and analyses are being conducted. This study will provide insight into the functioning of the intervention and identify areas for improvement. Furthermore, the findings will shed light on potential changes in the distal outcomes of the intervention (ie, ER skills and distress symptoms), which will be considered when designing a follow-up randomized controlled trial evaluating the full-scale effectiveness of this intervention. Finally, the results and data gathered will be used to design and train a recommendation algorithm that will be integrated into the app linking students to relevant content. ClinicalTrials.gov NCT05576883; https://www.clinicaltrials.gov/study/NCT05576883. DERR1-10.2196/46603.

Cognitive flexibility and academic performance: Individual and cross-national patterns among adolescents in 57 countries

Studies have suggested cognitive flexibility as an enhancer of academic performance. However, this link has not been confirmed across diverse samples of countries, which requires a cross-cultural reinvestigation with a consideration of possible contextual moderators such as societal culture. Specifically, we consider the moderating role of societal flexibility (vs. monumentalism), a dimension from Minkov-Hofstede's cultural model which emphasizes humility, adaptability, and desire for self-improvement. Using international survey data from the Programme for International Student Assessment (PISA) 2018, this study examines the relationship between adolescents' cognitive flexibility and academic performance in diverse sociocultural contexts. Results from multilevel analyses of 378,087 adolescents from 57 countries show that adolescents' cognitive flexibility is positively associated with academic performance in a global context. An interaction term, however, reveals that the academic benefits of adolescents' cognitive flexibility are significantly greater in more flexible societies. In addition, we identify individual and cross-national characteristics that influence adolescents' academic performance such as gender, socioeconomic status, national wealth, and educational level. These findings reveal the role of individual factors on adolescents' academic performance and emphasize the importance of the interaction between individual and sociocultural factors.

Belief in a Just World as a Basis for Biased System Attitudes and Their Palliative Effect: The Context Matters

Although system-justifying beliefs can have a palliative effect on citizens, the underlying mechanisms and contextual moderators of this association are relatively unknown. Because system threats are likely to strengthen a defensive bolstering of the system, we assumed that the motivational factors behind system justification exert a stronger palliative effect in more dysfunctional systems. Specifically, we hypothesized that belief in a just world (BJW) would enhance well-being, particularly in countries with low system performance. Using nationally representative data from 29 countries ( N = 49,519), multilevel analyses revealed indirect effects of BJW on subjective well-being via attitudes toward the system. Notably, these effects were stronger in countries with lower system performance. Our findings suggest that dysfunctional political-institutional systems can catalyze the bias of BJW in citizens’ perception of system performance, thus influencing subjective well-being. This highlights the importance of considering the social context when examining the palliative and system-justifying functions of BJW.

Parental representations after preterm birth: a narrative review.

Preterm birth accounts for nearly 15 million births annually worldwide and constitutes a considerable risk factor for atypical development. This birth context is a source of stress for the parents and often leads to an early separation between their child and them. Research on the influence of the birth status on the infant's attachment style has shown no systematic link between preterm birth and the development of insecure attachment in children born preterm. This has opened up research perspectives in understanding the role of environmental factors. A literature review was conducted to present an overview of the current findings on parental representations (PR), particularly maternal ones, and their role in the context of preterm birth. PR quality appears to be associated with specific dyadic interaction patterns, thus exposing vulnerability factors. Studies exploring PR have pointed out the importance of considering parental mental elaboration mechanisms and contextual moderators in supporting socio-emotional development among children born preterm. We discussed the challenges of investigating PR in the context of preterm birth for future studies and emphasized the need for research studies to be conducted according to a developmental and non-deterministic perspective. This narrative review also aimed to highlight the importance of family centered care interventions in the context of a public policy focused on the child's "First 1,000 days" of life.