In the rapidly evolving landscape of banking technology, the ability of employees to understand and adapt to new technological advancements is crucial for organizational success. This study investigates the relationship between employee understanding of banking technology and the effectiveness of training programs designed to enhance adaptability. Utilizing a mixed-methods approach, quantitative surveys and qualitative interviews were conducted across multiple banks to gather data on employee perceptions and experiences. Key findings indicate that while a baseline understanding of technology exists among employees, targeted training significantly improves their adaptability. Moreover, factors such as understanding of technology, ease of application, training content relevance, delivery methods, and organizational support emerged as critical influencers of employee readiness and willingness to adapt. Recommendations include tailored training programs that address specific technology gaps and foster a culture of continuous learning within banking institutions. This research contributes to the growing body of knowledge on employee development in technology-driven industries and offers practical insights for enhancing employees adaptability in the banking sector.
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