Level Of Consumer Confidence Research Articles

Customer motivation and satisfaction related to purchases of comprehensive car insurance in Poland

Complexity and unequal access to information for all parties involved are among the key characteristics of the market of comprehensive car insurance in Poland. This paper presents the results of a research project1 aimed at investigating consumer motivation and satisfaction related to purchases of comprehensive car insurance policies. Qualitative studies (IDIs) delivered in-depth information about relations between different parties and potential issues that were scrutinized in the quantitative part of the study. A binary logit model based on replies to a CATI survey of a representative sample of 4,500 respondents helped the researchers to identify certain reasons of purchases of this type of insurance. A further analysis proved that the level of consumer satisfaction was, in fact, greater than that the authors had originally anticipated based on the level of consumer confidence in the insurance industry, which is discussed further in this paper. The authors relied on official statistics on the Polish car insurance market and data showing the age-based breakdown of motor vehicles in different geographical areas to present some tendencies and pinpoint specific factors affecting customer motivation and satisfaction related to purchases of comprehensive car insurance.

Consumer confidence and green purchase intention: An application of the stimulus-organism-response model

Environmental commentators have speculated, but not empirically validated, that consumers’ positive (negative) evaluation of the economy will lead to more (less) green consumption. The purposes of this study were to (1) ascertain whether consumer confidence affects green consumption and (2) uncover the psychological mechanisms of this relationship, in a non-recession context. Drawing upon the stimulus-organism-response model, we developed a conceptual model, which we tested via mediation analysis, using data from a sample of Chinese consumers (n = 1,184). Results show that there is a positive relationship between consumer confidence and green purchase intention. Environmental and status consciousness partially mediates the positive relationship between consumer confidence and green purchase intention. We contribute to the literature on antecedents of green consumption by being the first to empirically establish the salience of consumer confidence in this domain. Investigating green purchase intention, which differs depending on consumer confidence level, has the potential to assist retailers in developing better marketing tactics. Our study also benefits economists and environmentalists by helping them better understand how consumer confidence fluctuations play critical roles in addressing economic growth-driven major environmental challenges.

Prospects of E-Commerce Innovation in Increasing Students Consumer Trust

Various innovations have been made to solve problems in increasing consumer confidence to shop safely on e-commerce portals. This study aims to determine the level of consumer confidence in the e-commerce innovation model, as well as to explore the academic point of view. The study used a descriptive approach. The number of respondents in this study was 61 respondents for Students consumers, and 3 explanations from the perspective of academics. The results of the study show various problems that are often experienced by consumers and make consumer confidence relatively low, including; the first is the issue of personal information security, and the second is the issue of conformity with consumer expectations. Consumers believe that buying and selling online increases their shopping effectiveness. In addition, consumers perceive that the presence of an e-commerce portal provides great benefits for the ease of finding goods and services that consumers need. The tendency of consumers to shop online in the future will continue to increase, but consumers have not fully demonstrated the belief that mainstream online buying and selling in the future is more desirable than shopping in shopping centers

GAMBARAN STRATEGI PENGADAAN SEDIAAN FARMASI APOTEK PUTRI GUMAYUN DI MASA PANDEMI COVID-19

Drugs are an important component of health services, if there is a shortage of drugs in pharmacies, it will reduce the level of consumer confidence in these pharmacies. Proper management of pharmaceutical preparations can anticipate patient needs which are often unpredictable. Since the COVID-19 outbreak spread in Indonesia, the need for vitamins, supplements, fever-reducing drugs, cough, and cold medicines has experienced a massive and significant increase in sales. The research on the description of the strategy for the procurement of pharmaceutical preparations at the Putri Pharmacy during the COVID-19 pandemic is social pharmacy research with an observational (non-experimental) and qualitative descriptive research design. The subjects of this study were pharmacists in charge of pharmacies and TTK (pharmaceutical technical personnel) at Putri Pharmacy. This study is intended to clearly identify the strategy for the procurement of pharmaceutical preparations at the Putri Pharmacy in Gumayun during the COVID-19 pandemic. Through this research, we get an overview of the procurement strategy of Putri Pharmacy. Activity the most important thing is to find information as quickly as possible about needed drugs. Besides that, it is necessary now order with the number of goods improved. For the last need build good relationships with the pharmaceutical wholesaler (PBF) as supporting factors.

Pengaruh Standarisasi dan Sertifikasi Halal terhadap Tingkat Kepercayaan Konsumen pada Biro Perjalanan Wisata Halal

At this time in Indonesia there are already many halal travel companies that provide halal tourism programs, with services that refer to Islamic rules and the halal travel agency is obliged to provide convenience in the implementation of worship while on a tour. and in this case of course standardization and certification are very important to the level of consumer confidence in the halal travel company to prevent fraud cases like those that have happened before. This study aims to see the effect of standardization and halal certification on consumer confidence in Rizkia Tour & Travel. The method used in this study is the quantity, The population in this study is Rizkia Tour & Travel consumers using non-probability sampling and using the Slovin rule of a questionnaire collection of data analysis technique used is the Partial Least Square (PLS). The results of this study indicate that halal standardization and certification have a positive and significant effect on consumer confidence in Rizkia Tour & Travel. to Rizkia Tour & Travel so that they can continue to maintain and improve halal standardization and certification so that consumer confidence can be maintained properly.At this time in Indonesia there are already many halal travel companies that provide halal tourism programs, with services that refer to Islamic rules and the halal travel agency is obliged to provide convenience in the implementation of worship while on a tour. and in this case of course standardization and certification are very important to the level of consumer confidence in the halal travel company to prevent fraud cases like those that have happened before. This study aims to see the effect of standardization and halal certification on consumer confidence in Rizkia Tour & Travel. The method used in this study is the quantity, The population in this study is Rizkia Tour & Travel consumers using non-probability sampling and using the Slovin rule of a questionnaire collection of data analysis technique used is the Partial Least Square (PLS). The results of this study indicate that halal standardization and certification have a positive and significant effect on consumer confidence in Rizkia Tour & Travel. to Rizkia Tour & Travel so that they can continue to maintain and improve halal standardization and certification so that consumer confidence can be maintained properly.Keyword: certification, standardization, halal tourism, halal travel

Learning to Classify the Consumer Confidence Indicator (in Portugal)

The literature paid some attention, some time ago, to the relationship that, supposedly, should exist between the level of consumer confidence and the unemployment rate. This relationship is interesting, both from a scientific point of view, given the inherently subjective character of that level of confidence, but also from the point of view of economic policy, given the importance of the unemployment rate. In this article, that relationship is revisited, using learning models, namely regression and classification trees. Using, for example, the case of Portugal, the unemployment rate presents itself as an adequate classifier of the consumer confidence level. The use of classification trees shows that the separation between low and high values of the consumer confidence indicator is made from an adequate threshold value of the unemployment rate. The use of regression trees shows that the levels of consumer confidence are inversely related to the levels of the unemployment rate. In terms of policy lessons, this confirms that, in the face of economic crises, such as the one we are experiencing, in which confidence levels tend to fall and the unemployment rate increases, the relationship between these two variables cannot be ignored.

Analysis of Factors Affecting Consumer Intention in Buying Goods on Social Media (Case Study: XYZ Shop)

The number of internet users worldwide has increased from year to year. Especially in Indonesia, in 2017 internet users have reached 143.26 million people or around 54.68% of the total population in Indonesia and on average use it every day. The growth of internet use in Indonesia was used by business people to run their business by selling where social media is the most used place to sell (64.9%). However, there are still many consumers who are reluctant to make the intention to purchases, this is caused by many factors including the level of consumer confidence, consumer risk perceptions, and others. In this study, the factors that influence consumer behavior will be analyzed about intention purchasing decisions on social media using the developed Theory of Planned Behavior. The case study used is the XYZ store that sells shoes, accessories, and goods on social media. Partial Least Square Method of Structural Equation Modeling (PLS-SEM) is used to analyze the research, where the results of this study are to get the conclusions of significant factors that influence consumer intention to purchases product on social media and recommendations for improvements to XYZ stores to improve sales and get more consumers.

THE INFLUENCE OF HALAL PRODUCT IMAGE, PRODUCT DESIGN, AND MARKETING STRATEGY ON CONSUMER LEVELS IN HALAL COSMETIC PRODUCTS (CASE STUDY ON SAFI)

The halal industry is an innovation in the business world that can increase economic growth in Indonesia. The halal industry market in Indonesia is now growing rapidly and has become an alternative choice among the public. Several industrial sectors that support the development of the halal industrial market include banking, food and beverage, Muslim fashion, health, and cosmetics. The topic that is the focus of this research is the cosmetics industry which has been certified halal. Halal cosmetics are one of the halal products that are being discussed and sought after by many people. In Indonesia, the halal cosmetics industry continues to experience significant development. Public interest in halal cosmetics is increasing along with public awareness of the importance of using halal products, especially cosmetic products. In order to meet the increasing consumer demand for halal cosmetic products, of course, producers will make various efforts to be able to provide quality products. Efforts to improve the quality of this product are aimed at maintaining and increasing consumer confidence in the halal cosmetic products he has chosen. Talking about efforts to increase consumer confidence in halal cosmetic products, there are several supporting factors that need to be studied. Therefore, in this study the researcher wanted to analyze the effect of the image of halal products, product design, and marketing strategies on the level of consumer confidence in halal cosmetics. This research is more focused on one of the brands of halal cosmetic products, namely Safi, where its products are well known by the wider community. The theoretical framework in this study uses the TOE (Technology, Organization, Environment) framework approach where each independent variable that affects is correlated with this concept. The method used is a quantitative method. Data collection was carried out by distributing questionnaires to respondents, in this case the consumers of Safi halal cosmetic products in Indonesia. This research was conducted using non-probability techniques. The test of this research is that the authors use SPSS 25.

Single and double acceptance sampling plans for truncated life tests based on transmuted Rayleigh distribution

ABSTRACT This paper deals with single and double acceptance sampling plan (SASP and DASP) for the transmuted Rayleigh distribution when the lifetime experiment is truncated at a prefixed time. For the proposed sampling plans, we consider a zero failure scheme for SASP and zero and one failure schemes for DASP, respectively. The minimum sample sizes of the first and second samples which require to ensure the specified mean and median life time of product are obtained at a prefixed consumer confidence level. The operating characteristic values of the proposed sampling plans and producer’s risk are provided. Finally, one real life data set has been analyzed to demonstrate how the proposed methods based on mean life time and median life time of product may work in practice.

The Level of Consumer Confidence in the Purchase Decision of Hotel and Restaurant Tourism Products

The existence of the COVID-19 pandemic has affected the tourism industry, including the purchase of hotel and restaurant services. This study aims to determine the level of consumer confidence in purchasing decisions for hotel and restaurant tourism products. The research method used is descriptive quantitative with a questionnaire instrument and data collection techniques using questionnaires, interviews. The population used in this study is respondents who use hotel and restaurant services in Jabodetabek with various demographics of the work of trainers, consultants and practitioners, but preferably 90 people who are accustomed to using these services. The sample used is saturated sample, so that the entire population becomes a sample of 90 respondents. The results showed that the coefficient of determination or R Square was 0.766. that is, the variable under study explains 76.6% and the remaining 23.4% is explained by other variables not examined in this study. The results of the research on the level of consumer confidence in the decision to purchase hotel and restaurant products during the Covid 19 pandemic, obtained a determination coefficient value of 76.6%. It can be concluded that the level of consumer confidence in purchasing decisions during the Covid 19 period. Consumers who decide to purchase hotel and restaurant tourism products for the purpose of work, travel, and refreshing or traveling. The purpose of purchasing hotel tourism products is dominant with the aim of West Java as much as 27%. Meanwhile, the destination for purchasing restaurant tourism products is dominant in the Jakarta area as much as 33%. Hotel and restaurant service providers continue to use the application of health protocols.

It's Time to Rethink Levels of Automation for Self-Driving Vehicles [Opinion

Discusses issues involving the automation of self-driving vehicles. Reports on the technology of self-driving or autonomous automobiles. Examines the extent to which these vehicles serve the public interest as well as the level of consumer confidence in driving these vehicles. Suggests that self-driving cars could be a transformative technology in both good and bad ways. The important questions are not to do with when they will arrive but where, for whom, and in what forms they will appear. If we want a clearer sense of the possibilities from automated vehicle systems, we need to broaden our gaze [3]. Rather than emphasizing the autonomy of self-driving vehicles, we should instead be talking about their conditionality. We need to know about the circumstances in which different systems could have an impact on our lives. Self-driving vehicle systems will serve different purposes and take on different shapes in different places. A schema for innovation that points in one direction and says nothing about the desirability of the destination makes for a poor roadmap.

STUDI KASUS: OPTIMISASI TEKNIK PENGADUKAN, PEMBENTUKAN GULUNGAN, DAN KEMASAN PRODUK DODOL DI KABUPATEN BEKASI

Dodol is a type of food made from coconut milk, sticky rice flour, and sugar. Its main characteristic is stickiness, which becomes a difficulty during the stirring and packaging process. The need for mechanization results in the instability of production capacity. For 25 years, the core problem solving is a stainless steel material mixer with a pitch blade type that maintains the use of copper pans. This thing overcomes human strength, uniformity of dodol dough, and eliminates shifts between workers. The second is the feeding of dodol, which has been cooled to the screw extrusion rotation and results in uniform diameter of the product roll. The duration of this stage cuts the packaging time from 1-2 minutes to 26-50 seconds per dodol package (250 grams). Besides, the updating of conventional methods has been able to encourage products to reach food shops by submitting marketing authorizations at the Bekasi District Health Office. Lack of sales licenses become middlemen loopholes. Labeling production on selling products could increase the level of consumer confidence in market competition. The proximate test of dodol UKM could compete with the quality of Garut dodol.

Artificial Intelligence in Mobile Marketing: Conditions, Obstacles and Prospects of Using

The article considers the main problematic issues of application of artificial intelligence technologies in the practice of mobile marketing in Ukraine. The tendencies of development of the Internet environment in the world, growth of volumes of the accumulated information, trends of mobile traffic and their influence on digital transformations of marketing are analyzed. The advantages of mobile marketing as an effective channel of operative personalized interaction with consumers and a source of receiving statistical information on the results of marketing activities are revealed. Factors, preconditions and obstacles of practical application of modern digital analytics tools in mobile marketing are considered. A marketing study was conducted on consumer attitudes to the use of artificial intelligence technologies, the level of information about the benefits and risks of these technologies, understanding the categories of stakeholders for the development and implementation of artificial intelligence technologies in the practice of mobile marketing in Ukraine were done. The Ukrainian market of software products and services in the segment of artificial intelligence technologies is analyzed. Disparities between the level of technological development of society and the level of consumer confidence in their use are revealed. Stakeholders are invited to pay more attention to the analysis of informational and ethical issues of application of technological innovations in marketing by end users, increasing the transparency and controllability of this process. 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ДОСЛІДЖЕННЯ ПОВЕДІНКИ СПОЖИВАЧІВ НА ВІТЧИЗНЯНОМУ РИНКУ ОРГАНІЧНОЇ ПРОДУКЦІЇ

Introduction. Consumers around the world are increasingly interested in how organic food is produced, how to improve their diet so that it is healthy, and how to reduce the impact of intensive agricultural production on the environment. At the present stage of development, organic agriculture has fully proven its ability not only to ensure sufficient production of environmentally friendly products, but also to promote the restoration and conservation of natural resources. Purpose. The purpose of the scientific article is to define the main characteristics of consumer behavior of organic products based on the results of marketing research; assessment of the reasons for the change in consumer loyalty to domestic organic products; formation of recommendations for the promotion of organics in Ukraine. Results. The relevance of this problem necessitated a marketing research by compiling questionnaires and conducting a survey among organic consumers in the Kiev region. The sample was 276 respondents. This study led to the conclusion that the level of consumer awareness of the features of labeling of organic products remains low, despite the popularization of a healthy lifestyle and nutrition in modern society. As a result of the analysis, it was found that currently organic production in the region is promising, given the growing interest from consumers. However, the key problems in the development of the market for organic products remain: a low level of awareness of target consumers, lack of guarantees of high quality organic food, and their misconception at points of sale. The search for ways to solve these problems determines the prospects for further scientific research. Originality. In the process of writing a scientific article, the following research methods were used: comparative and abstract-logical analysis - to formulate the theoretical and methodological foundations of the problem of scientific research, to formulate conclusions and prospects for further research; as well as sociological analysis - to conduct a survey, using pre-designed questionnaires on the behavior of consumers of organic agricultural products in the selected region. Conclusion. As a result of assessing the position of the population of Kyiv region on the situation of production and consumption of organic products in Ukraine, the insufficient level of public awareness and promotion of organic matter was determined. The level of consumer confidence in organic producers also remains low: 47.3% of respondents said they trust, but another 47.3% expressed distrust. Respondents were also willing to pay a higher price for certified organics. The marketing research identified priority types of organic matter: 65.3% of respondents want to buy all organic products, while 9.3% preferred meat and dairy products, 6.7% - fruits, 8% - vegetables, and 1.3% answered that they have their own organics. It is established that the demand for this product largely depends on the age group of the consumer, his marital status, the presence of children, average monthly income and the level of culture of consumption. A number of measures to increase consumer loyalty are proposed and the main factors influencing the promotion of a healthy lifestyle and consumption of organic matter in Ukraine are identified.

Social dimensions to the public transport system in Kyiv

This paper focuses on distinctive features of accessibility, passenger flow and sustainability as regards public transport in Kyiv, Ukraine. In investigating the impacts of a transport system on city-dwellers a key concept is accessibility. The analysis included here identifies clear patterns to the individual factors that influence commuting time. Since the city’s system of public transport is underdeveloped, the main underlying factor is the presence of metro lines. An analysis of the metro passenger-traffic system confirms the persistent presence of territorial disparities in the city’s transport network. Furthermore, levels of safety, environmental friendliness and comfort experienced gain reflection in a low level of consumer confidence in the city’s transport system, as well as its limited sustainability. Priority measures by which the current situation might be improved are therefore discussed.

PENGARUH KEPERCAYAAN, KEBIASAAN MENGGUNAKAN PRODUK TERHADAP KEPUASAN KONSUMEN SERTA LOYALITAS KONSUMEN DALAM MEMBELI MEREK SAMSUNG DI TOKO “Y”

The purpose of this study was to analyze the influence of trust, the habit of using products to customer satisfaction and consumer loyalty in buying the Samsung brand in the "Y" store. The population used is the entire consumer who is a customer of the "Y" store with a purchase of at least 1 (one) time and the amount is unknown. Given the number of population is not known with certainty the number, so the basis for determining the sample determined sample is determined by a formula so that the number of samples is 50 respondents.Based on testing shows that the influence of trust on customer satisfaction is significant, meaning that the higher the level of consumer confidence in a product, the more it will increase customer satisfaction. The influence of the habit of using products on customer satisfaction is significant, meaning that if the habits of consumers in using the product increases. Consumer satisfaction can be an intervening variable between the habit of using products to consumer loyalty. The effect of consumer satisfaction on consumer loyalty is significant, meaning that if customer satisfaction increases, consumer loyalty will increase.

Reklama nieetyczna – studium przypadku Reserved („Polish boy wanted”)

Jednym z obszarów przyciągających uwagę przedstawicieli nauk o mediach jest etyka. Cel/teza: Autorka zakłada, że nieetyczne reklamy mogą przyczynić się do obniżenia poziomu zaufania odbiorców. Artykuł prezentuje studium przypadku kampanii marki Reserved – Polish boy wanted (marzec 2017 roku). Głównym celem jest zweryfikowanie, czy odbiorcy postrzegali wybraną kampanię jako nieetyczną oraz wskazanie jej potencjalnych skutków. Metody badań: Jakościowa analiza komentarzy internautów zamieszczonych pod dwoma materiałami Macieja Budzicha (pierwszy ukazał się przed, a drugi po ujawnieniu faktycznego celu omawianego przekazu) pozwala zbadać reakcje odbiorców na tytułową kampanię. W badaniach wykorzystano analizę treści oraz technikę stałego porównywania. Wyniki i wnioski: Komentarze zamieszczone pod pierwszym materiałem są zróżnicowane pod względem tematycznym, wiele miejsca poświęcono samemu vlogerowi oraz śledztwu na temat omawianego filmiku. W przypadku drugiego materiału internauci skupili się już na samej kampanii, często wskazywali też na jej możliwe konsekwencje. Wartość poznawcza: Przeprowadzone badanie pokazuje, że kampania Polish boy wanted mogła wpłynąć na postawę odbiorców względem marki, a także przyczynić się do spadku zaufania. Tego zagrożenia twórcy reklam powinni być świadomi.

Управління ризиками страхової компанії.

The article describes approaches to risk management of an insurance company as a specific financial institution. Based on the system of protecting consumers from their own risks, insurers must create conditions not only to compensate for their losses, but also build a system of measures to minimize their own risks: operational, financial, market and other groups of risks, the effect of which is strengthened in the context of market competition and unstable economic and political condition in the country. Creating RMS in insurance companies is not a voluntary matter, this system is regulated by the requirements of the regulator and provides for the identification of risks, their assessment, building a risk map for each company, developing a risk management strategy and a set of annual measures to minimize and eliminate them. Risk management is considered as a structural element of the insurer's report. Which is contained either in the corporate report, in the company management report or in the notes to the financial statements. It can be noted that all companies provide information about the risks, but not all provide complete information about the construction and implementation of RMS. Formality of approaches to such a segment of company management reduces information transparency and the level of consumer confidence in them.

Effect of Quality Assurance Deficit on Market Competitiveness for Export Commodities and Household Income in Nigeria

The Nigerian’s agricultural sub-sector contributes about 37 percent of her Gross Domestic Product (GDP) and employs about 65 per cent of the adult labour force. It is thus the major source of food and fibre for the nation. However, there are increasing concerns about the quality and level of safety of many of the agricultural export commodities, particularly in the European markets due to the composition of high level of unauthorized pesticides. This is a major challenge to the level of market competitiveness for these commodities in the international markets. This study therefore examined the effect of quality assurance deficit on market competitiveness and household income levels. Trends in Nigeria’s agricultural export trade between 1980 and 2014 were examined and emphasis was placed on cowpea, dried maize, melon seeds and palm oil. Descriptive and qualitative statistical methods were used to analyze the data. Quantitative statistics included the use of econometric models. Results indicated that there was an increase in the general price level of the commodities at the international market over time. The aggregate market demand for each of them dropped sharply in the last one decade even when the market price per unit increased steadily. This negatively affected the households’ average income level as returns on sales of export commodities declined. Huge quantities of the commodities were then forced to be sold at the local markets at cheaper prices. This development negatively affects the consumptions patterns of the exporters as they now have reduced disposable income. Appropriate agencies of government need to be awake to their responsibilities of assessing and certifying the quality of the Nigerian agricultural commodities before exporting them abroad. This will help to further boost the level of consumer confidence in these export commodities especially at the international markets.
 JEL Classification: Q13

Can Halal Poultry be Trusted? A Study on Gen Y Non-Muslim Malaysia Consumers’ Perspective

Malaysia has taken a lot of initiatives to promote its halal products through branding, promotion, e-commerce and distribution. However, this probably raises many problems and challenges especially in selling Halal poultry to non-Muslim consumers as non-Muslim Gen-Y Malaysian paid less attention to Halal logo food product since it is not their religious obligation to consume Halal food. Therefore, the study proposed seventeen hypothesis and the results indicate that there is a positive relationship between brand comprehension, stimulus ambiguity, awareness and consumer confidence level. Moreover, the results also indicate that consumers’ attitude, motive, confidence level have positive relationship towards consumer choice. In other words, if the consumer have position attitude, motive and confidence towards Halal logo, they will purchase Halal poultry.