Consumer Brand Engagement Research Articles

The Mediating Effect of Consumer Brand Engagement on the Relationship between Social Media Marketing and Repurchase Intention

Social media become the primary marketing to enhance repurchase intention in e-commerce. However, not many companies in Indonesia use it to increase sales and gain profits. In addition, some literature reveals that the effect of social media marketing is not significant on repurchase intention. Several studies have shown that the dimensions of social media marketing have no significant effect on consumer behaviour. This study aimed to investigate the influence of social media marketing on repurchase intention through consumer brand engagement. The data were collected from 100 consumers of online Muslim fashion products in Central Java. Data were analysed using the model partial least square structural equation (PLS-SEM) with two steps namely confirmatory and structural analysis. The result indicated that social media marketing had a positive relationship with repurchase intention. Moreover, consumer brand engagement can be mediating the relationship between social media marketing and the repurchase intention of Muslim fashion products in Indonesia. The theoretical implication of this study is to provide an overview of the factors that shape consumer repurchase intention based on Stimulus-Organism-Response theory. The practical implication is that business practitioners should pay more attention to marketing through social media than conventional marketing.

Factors Affecting Customer’s Behavior and Intention on Purchase Intention through Brand Retail’s Social Media

Background: The increasing use of social media to sell products and the huge number of social media’s users makes the study consumer-brand engagement behavior within social media, Facebook in particular, necessary. Aim: This study aims to examine 5 antecedents of attitude on consumer intentions to engage with retail brand through social effecting the likelihood to make purchases as well as an antecedent moderation of attitude on the intention to make purchases. Method: The study is conducted on office workers using quantitative survey methods to 195 respondants. The analysis is conducted by using the Structural Equation Model (SEM). Findings: The findings reveal that while the consumer attitudes to engage with retail brands through Facebook are driven by enjoyment, peer communication, and credibility, the attitudes have strong influence to the intentions to engage with retail brands through Facebook and subsequently are strongly connected with the intentions to purchase through a retail brand’s Facebook page. These findings support prior studies. The findings are that consumers’ attitudes have positive effects on consumer intentions, and that the confirmation of expectation moderates the attitude on consumer intentions to make purchase through a retail brand’s Facebook page. The managerial contribution of this study helps retailers to understand how to attract consumers to engage with retail brands through Facebook.

Value co-creation through branded apps: enhancing perceived quality and brand loyalty

PurposeBranded applications (apps) are increasingly important in marketers' omnichannel strategies. They have not only changed the way customers purchase but also changed the way how companies interact with customers. Building on value co-creation literature, this research investigates consumer brand engagement's role in enhancing perceived quality and brand loyalty via value co-creation.Design/methodology/approachUsing online survey data from 355 brand app users, a conceptual model is tested employing the partial least squares structural equation modeling.FindingsThe results suggest that not only does branded app personalization drives brand co-creation (fully mediated by consumer brand engagement) but that this process also increases perceived quality and brand loyalty among users of branded apps.Research limitations/implicationsData for the study are self-reported and thus may not accurately reflect actual attitudes and behaviors. In addition, respondents were students within the United States who, although representative of branded app users, may limit the generalizability of the study.Practical implicationsKnowing that branded apps can influence customers' perception of the quality and value of their apps, products and services, or even their associated brands, marketers and app designers should work together to provide a value co-creation platform through the apps to increase customers' personalized, engaging experience.Originality/valueAlthough various relationships between personalization, engagement and co-creation have been studied, along with their impact on loyalty and perceived value, the interaction between these factors is not widely understood. The study examines these interactions in the context of branded apps, through the service-dominant logic perspective.

Outdoor-sports brands’ Instagram strategies: how message attributes relate to consumer engagement

Brands increasingly use social media to engage with consumers as part of their marketing efforts. This study analyzes the Instagram strategies used by three global outdoor-sports brands and their respective effects on consumer-brand engagement, operationalized as the number of ‘likes’ and comments received by posts. Content analysis conducted on Instagram posts from Arc’teryx, Salomon, and Patagonia focused on messages’ textual, visual, and technical attributes. The results indicate that task- and interaction-oriented posts received more ‘likes’ than self-oriented ones. Brand messages that were shorter, included photos and/or ‘cute’ visuals, or mentioned other Instagram users were found to motivate consumer engagement on Instagram. These findings will facilitate social media marketers’ development of effective Instagram branding strategies.

The Impact of Social-media Marketing Activities on Consumers’ Loyalty Intentions: The Mediating Roles of Brand Awareness, Consumer Brand Engagement and Brand Image

Social-media marketing activities (SMMAs) have been recently attracting marketers’ and researchers’ attention, which resulted in more research investigating these new marketing channels and their impacts. The purpose of this study is to examine the impact of SMMAs on loyalty intentions (LIs) via brand awareness (BA), consumer brand engagement (CBE) and brand image (BI). This study was conducted through an online survey on Jordanian consumers’ experience with airlines using Facebook, Twitter or Instagram. Those consumers followed the brand of at least one airline on one or more of the above-listed social-media platforms. The analytical results revealed three key findings; first, SMMAs have a significant and positive influence on BA and CBE. Moreover, BA and CBE exhibit a significant and positive influence on BI and LI. BI also has a significant positive effect on LI. Finally, the academic and managerial implications based on the empirical results of this study are provided as a reference for the improvement of social-media marketing.

Extension of Consumer Brand Engagement Framework: Indonesian Smartphone Brands Consumers

This research identifies evidence regarding the nexus between the antecedents of CBE dimensions and consequences on smartphone brands in Indonesia. Data were collected through an online questionnaire targeted at a total of 1251 smartphone users/consumers in Indonesia. AMOS SEM was used in processing the statistical tests of this research. Convergent validity and composite reliability were also used to check the questionnaire items. The authors found that consumer involvement and self-expressive brand affect all the CBE dimensions (COG, AFF, ACT) while consumer participation only affects one CBE dimension (COG). Subsequently, CBE dimensions affect brand usage intent and self-brand connection. Therefore, this study contributes to the body of work in consumer brand engagement literature.
 Keywords: consumer brand engagement, consumer involvement, consumer participation, self-expressive brand, brand usage intent, and self-brand connection

Predicting Brand Loyalty by Brand Communities Instagram Users in Indonesia During the Covid-19 Pandemic

Covid-19 pandemic has made changes in consumer behavior that dominate product purchases online rather than offline. This encourages every cosmetic company, especially face powder brands to continue to produce innovation and creativity in their Instagram content in order to provide a satisfying online shopping experience for teenage women in Indonesia. The purpose of this study was to determine the effect of online social media, social media brand communities, consumer brand promise & trust, consumer brand relationships, consumer brand engagement, customer satisfaction and brand loyalty on Instagram users in the face brand account community in Indonesia during the covid-19. This research was conducted on 120 respondents in Indonesia, Instagram users by collecting online questionnaire data conducted in August 2021. The research model, this study used SEM Lisrel. The results of data processing are obtained: online social media platforms have a positive effect on social media brand communities. Online social media platform has a positive effect on consumer brand promise & trust. Social media brand communities have a positive effect on consumer brand relationships. Social media brand communities have a positive effect on consumer brand engagement.

Influencers As Endorsers and Followers As Consumers: Exploring the Role of Parasocial Relationship, Congruence, and Followers’ Identifications on Consumer–Brand Engagement

Given the benefits and effectiveness of consumer online brand engagement, influencer advertising and marketing have become increasingly popular on social media. Consumer online brand engagement, including consuming, contributing, and creating brand-related content, is closely related to a brand’s reputation and image. This study determines how the two aspects related to influencer endorsement—namely, influencer–follower parasocial interaction (PSI) and influencer–brand congruence (congruence)—affect the three levels of consumer online brand-related activities (COBRAs) on Sina Weibo. We also examined the mediation effect of consumers’ personal identification (PI) and social identification (SI) with brands in this process. The data were collected from 390 Weibo users in China, and valid data were analyzed using structural equation modeling (SEM). The results show that PSI and congruence have a direct positive effect on consuming brand-related content; PSI has an indirect influence on contributing brand-related content through SI’s mediation effect; and both PSI and congruence contributed to creating brand-related content, with the mediating effect of PI and SI. This study extends the literature on the motivation of consumer–brand engagement (engagement) on social media and discusses the roles of PI and SI in influencer marketing, filling a gap in the research and bringing new perspectives for brands and corporates.

Enhancing brand equity in branded apps: A hedonic and utilitarian motivation´s perspective

ABSTRACT Although an increasing amount of research nowadays investigates the impact of mobile apps, how branded apps influence desirable outcomes, such as brand equity, remains underexplored. This research develops a conceptual model to capture how perceived motivations and task-service fit influence brand engagement and enhance brand equity via branded apps. Data collected from 292 mobile app users show that utilitarian motivations positively impact task-service fit, that task-service fit has a positive impact on consumer brand engagement and brand equity, and that consumer brand engagement has a positive impact on brand equity. Conversely, hedonic motivations do not significantly influence task-service fit. This work provides a better understanding of the influence of task-service fit on brand equity via branded apps. It also generates practical implications for brands to successfully develop their apps and use them to enhance brand equity.

Consumer brand engagement concept and measurement: Toward a refined approach

This paper revisits conceptual and operational consumer brand engagement (CBE) definitions from the consumer behavior and marketing literature, with the objective of developing a CBE scale drawing upon Expectancy Theory for clear delimitations of its dimensions, and increased power to discriminate them theoretically and empirically. Two qualitative and three quantitative studies were conducted using both structural equation modeling and multiple item response theory. Results point to a more parsimonious operationalization of the CBE measure, with well-delimited dimensions and improved discrimination capacity, which is better able to capture consumers’ levels of engagement in its different manifestations compared to preexisting scales.

Shaping customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagement.

While insight into consumer brand engagement, experience, and identification is rapidly developing, little remains known regarding the association of these, and related, concepts, as therefore explored in this article. Drawing on social identity theory and service‐dominant‐logic, this study develops and tests a model that explores the effect of customers' brand credibility, ‐value congruence, and ‐experience on their brand identification, and its subsequent effect on their brand advocacy, ‐attachment, and ‐loyalty. We also examine the potentially moderating role of consumers' engagement in affecting these relationships. To explore these issues, we collected tourist‐based survey data. To analyze the data, we used confirmatory factor analysis, followed by structural equation modeling. The findings reveal that brand value congruence, credibility, and experience exercise significant positive effects on customers' brand identification, which, in turn, impact their brand advocacy, attachment, and loyalty. Further, brand engagement is shown to moderate the association of these factors. We conclude by outlining key theoretical/practical implications that arise from this research.

Creating Brand Experiences Through Activational Sponsorship Leverage

A commonly accepted notion is that companies should leverage their event sponsorships with promotional and communication activities beyond the sponsorship contract. Activational sponsorship leverage is an experiential marketing strategy that encourages consumers to engage actively in brandrelated activities. The main purpose of this article is to investigate how level of consumer participation in brand-related activities at a sponsored event can improve brand evaluations by creating brand experiences. The article presents findings from a field quasiexperiment conducted at a sponsored sporting event, in which three levels of consumer participation with the sponsoring brand (active, passive, or no participation) were examined. Drawing on brand experience theory, the main prediction is that active participation represents the highest level of consumer brand engagement, and therefore should have the greatest potential for creating impactful brand experiences. The study provides valuable information for brand managers who seek to create memorable brand experiences through sponsorship-linked brand communication and activities.

Someone like me: The role of consumer brand engagement and social identification in the perception of luxury brand users

AbstractBased on social exchange theory and social identity theory, this article examined how displays of luxury—manipulated through the presence of luxury brand on clothes—affects consumers' perceptions. Through two experiments, we found that consumers with a high level of consumer brand engagement (CBE) assessed an individual with a visible logo of the brand, in which they were engaged, as higher in status, more intelligent and attractive. Moreover, we found a mechanism that explains this phenomenon. Identification with the brand user mediates these relationships, such that displays of luxury in individuals with high levels of CBE leads to identification with the brand user, which in turn enhances the perception of status, intelligence and attractiveness. These results indicate that luxury display may increase more positive person's perception among individuals who engage with the luxury brand. Summing up, our paper reveals that the phenomenon of luxury displays is not universal and should be treated not only in terms of an evolutionary adaptive strategy.

Issues in defining and placing consumer brand engagement

The paper aims to identify the current positioning of consumer brand engagement (CBE) in marketing literature, thus filling a gap and contributing to a richer overview of the concept. Numerous research topics currently overlap in the marketing literature as brand theory has not been systemised precisely, especially with regard to consumer feeling towards brands and consumers’ active role in creating brand equity. The methodology adopted for this empirical research is qualitative, and the research question is the following: what is the current positioning of CBE in marketing theory? To find the answer, three empirical studies were performed. The first, Study 1, involved eight scholars—the key informants—specialising in the topic. In Study 2, 64 academic articles focusing on CBE were analysed. By comparing the two, it was possible to identify some counterintuitive problems and pitfalls impeding the definitive affirmation of CBE in marketing literature. Lastly, in Study 3, six Italian CBE practitioners (marketing managers and digital marketing consultants) were questioned to gather further information and shed light on some grey areas highlighted by the academic community regarding management issues. The principal expected outcome was to ascertain whether CBE has specific and well-defined conceptual dimensions that may be applied to other similar topics in marketing literature. The study’s originality lies in a rationalisation of the theory underpinning the topic and proposing a possible systematisation.

Consumer brand engagement: Refined measurement scales for product and service contexts

Consumer brand engagement (CBE) has attracted significant attention amongst academics and practitioners; yet, myriad conceptualizations and operationalizations exist. This research conceptualizes Service-Dominant Logic-informed CBE as a consumer’s psychological state and behavioral manifestations that occur through the process of value co-creation, involving resource integration and service exchanges in consumer-brand interactive service systems. This research develops and validates two CBE scales specifically for product and service brand contexts. The CBE scale refinement process resulted in a 29-item scale in product (smartphone) context that comprises of two dimensions: affection and reasoned behavior, and a 20-item scale in service (social media) context, which consist of four dimensions: affection, identification, absorption and social connection. The two refined scales demonstrate good psychometric properties. This research’s findings offer managers and scholars insight on how consumers engage and experience services and products. This study provides an overview of theoretical and managerial implications.

EFFECT OF CONSUMER BRAND ENGAGEMENT ON BRAND LOYALTY: CASE OF MOBILE PHONE SERVICES

The aim of the study is to determine the impact of each of these variables on brand loyalty (BLY) while also examining the drivers of consumer brand engagement (CBE) in the context of consumer involvement (CI), consumer participation (CP), and self-expressive brand (SEB). This study has been conducted in the mobile phone industry. The data were collected through questionnaires from the consumers of mobile phone service users in Pakistan. The online tool were use for the collection of data. The sample size of this study is 340. A quantitative research approach was applied. Smart PLS were used for analysis. The result shows that consumer involvement, consumer participation, and self-expression brands affect differently on CBE dimensions and brand loyalty. Additionally, CBE dimensions mediated the relationship between consumer involvement, consumer participation, self-expression brand, and brand loyalty. Future research and other consequences are discussed. Keywords Consumer brand engagement, consumer involvement, consumer participation, self-expressive brand, loyalty, mobile phone services.

The invisible leash: when human brands hijack corporate brands' consumer relationships

PurposeCorporate brands increasingly use influential, high reach human brands (e.g. influencers, celebrities), who have strong parasocial relationships with their followers and audiences, to promote their offerings. However, despite emerging understanding of the benefits arising from human brand-based campaigns, knowledge about their potentially negative effects on the corporate brand remains limited. Addressing this gap, this paper deepens insight into the potential risk human brands pose to corporate brands.Design/methodology/approachTo explore these issues, this conceptual paper reviews and integrates literature on consumer brand engagement, human brands, brand hijacking and parasocial relationships.FindingsThough consumers' favorable human brand associations can be used to improve corporate brand outcomes, they rely on consumers' relationship with the endorsing human brand. Given the dependency of these brands, human brand-based marketing bears the risk that the human brand (vs the firm) “owns” the consumer's corporate brand relationship, which the authors coin relationship hijacking. This phenomenon can severely impair consumers' engagement and relationship with the corporate brand.Originality/valueThis paper sheds light on the role of human brands in strategic brand management. Though prior research has highlighted the positive outcomes accruing to the use of human brands, the authors identify its potential dark sides, thus exposing pivotal insight.

The Nexus Between Social Media Marketing Efforts and Overall Brand Equity in the Banking Sector in Bangladesh: Testing a Moderated Mediation Model

In the era of Marketing 5.0, crafting a favorable brand attitude and engaging consumers with a banking brand has become the most critical and challenging task for bank marketers to enhance overall brand equity. Previous research did not suggest how effectively social media marketing efforts enhance overall brand equity in the financial service sector. In response to this gap, this study aims to examine how social media marketing efforts (SMME) influence overall brand equity (OBE) through consumer brand engagement (CBE) and brand attitude (BAtt) in the banking sector in Bangladesh. Furthermore, brand trust (BT) is tested as a moderator of SMME and CBE. The data were obtained by a self-administered questionnaire from a total of 263 banking consumers in Bangladesh using a systematic sampling method. Structural equation modeling (SEM) was used to investigate hypothesized relationships. The results indicated that SMM efforts directly influence CBE and BAtt. CBE and BAtt partially mediate the relationship between SMME and OBE. Moreover, the results confirmed the moderating role of brand trust on the link between SMME and CBE. The findings of this research offer significant implications for building overall brand equity in the social media marketing perspective, particularly for the banking sector.

Driving Consumer Value Co-creation and Purchase Intention by Social Media Advertising Value.

Social media advertisement (ad) is a growing phenomenon designed to reach and engage customers. However, despite their continued adoption, less remains known regarding the effectiveness of social media ads to co-create brand value. In response to this gap, this study aims to deepen the theoretical understanding of consumer value co-creation through social media advertising value. The data were collected using purposive sampling from 286 experienced social-media users, and the model was tested using partial least square (PLS)-based structural equation modeling. The results indicate that entertainment, aesthetic appeal, interactivity, and trendiness significantly affect the adverting value of social media ads. In turn, ad value affects consumers’ intention for value co-creation. Consequently, our findings suggest the importance of social media advertising value where marketers may enhance consumer-brand engagement (CBE) by incorporating interesting content, which may encourage the customer’s interaction with the social media ads and strengthen value co-creation behavior. The results further contribute to nascent marketing literature by demonstrating that value co-creation acts as an antecedent to generating positive electronic word-of-mouth (e-WOM) on social media platforms to drive consumers’ online brand purchase intention.

Effect of Digital Marketing Capabilities and Blockchain Technology on Organizational Performance and Psychology.

Digitalization plays an integral role in the transformation of the Omni structure. This study aims to investigate the effect of digital marketing capabilities (DMCs) and blockchain technology on customer-linking capabilities (CLCs), market-sensing capabilities (MSCs), consumer-brand engagement (CBE), and firm performance in China. The study was quantitative, and a simple random sampling technique was adopted for data collection. Data were collected using a structured questionnaire, 311 questionnaires were distributed, and a 5-point Likert scale was used to collect the data from the respondents who were employed in the Omni structure industries. The research hypothesis was tested using the structural equation modeling (SEM) technique. The results have identified a significant correlation and direct effect between DMCs, CLCs, MSCs, and firm performance. Remarkably, the effect of DMCs on CBE is significant. The mediating effect of MSCs and CLCs is significant between the relationship of DMCs and firm performance. The organization performance in the Omni structure depends on how well the DMCs have been employed. The DMCs influence MSCs, CLCs, and CBE. Henceforth, this study contributes by analyzing the role of DMCs in blockchain technology.