Consultation Competence Research Articles

컨설턴트 역량에 관한 체계적 문헌고찰

The purpose of this study is to analyze previous research on consultant competencies, which has developed from various perspectives, and to suggest directions and implications for future research. Using a systematic literature review method, 42 domestic academic journal articles were selected for analysis, focusing on the publication period, journal type, keywords, and competencies required in different consulting fields. The findings are as follows: First, research on consultant competencies was minimal before 2010 but has increased significantly since. Second, journals show that consultant competencies are needed in diverse fields, with digital technology, talent development, and convergent thinking being key. University-affiliated institutions have contributed to strengthening the theoretical foundation through various methodologies. Third, keyword analysis highlighted relationship-building skills, service quality, and knowledge as essential competencies. Fourth, the analysis identified the need for a systematic competency model, emphasizing problem-solving, communication, customer orientation, change management, and adaptability. Based on these findings, this study highlights the need for systematic research on competencies within the consulting process from a macro perspective, while also emphasizing the importance of expanding research on consultants' intrinsic competencies from a micro perspective. Furthermore, it suggests that the application of methodologies combining various academic perspectives in a convergent approach should be expanded. This study is expected to serve as a foundational resource for future research on consultant competencies.

Evaluation of the Competence of Expert Supervisory Consultants in the Implementation of Construction Projects

The success in the implementation of construction projects is determined by the quality of the people involved in handling them, especially those who play an important role in the process of implementing construction projects such as supervisory consultants, supervisory consultants must meet the necessary criteria. In addition, the competence of supervisory consultants is very important so that the implementation of construction projects can produce good performance. Competence of supervisory consultants can improve performance in project implementation. supervisory consultants who carry out strategic supervision such as choosing the necessary implementation methods, as well as providing the best solution if there are obstacles or obstacles in the implementation of construction projects. The formulation of the problem in this study is to find out how the classification of the competence of supervisory consultants on construction projects and find out what are the competency factors possessed by supervisory consultants on the implementation of construction projects. The method of data collection carried out is by means of literature studies and surveys on the required sources of information in the form of interviews and research instruments, namely questionnaires in the form of multiple choice questions consisting of 100 items for each expert. Data analysis was carried out with statistics using the help of the Microsoft excel program and the SPSS Version 23 program.

Multicultural Considerations for Behaviorally-Focused Consultation: A Systematic Review

ABSTRACT School psychologists commonly conduct consultations focused on behavioral issues; however, questions remain regarding best-practices when conducting consultations with families from historically marginalized communities. The present study aimed to review the empirical literature base examining multicultural competencies in behaviorally-focused consultation. A systematic search of the literature was conducted to acquire the sample for this review, and 16 studies were identified. Studies were analyzed to assess the current state of the literature including study characteristics, participant demographics, and consultation features. Additionally, themes were identified related to notable findings and recommendations for research and the field. Across populations, behaviorally-focused consultation was found to be acceptable and associated with client behavioral improvements. However, the current research has several limitations, such as small sample sizes, narrow cultural focus, and limited investigation into consultee and consultant characteristics. While these preliminary findings are promising, future research is needed to continue to inform the evidence for this practice.

COMPETITIVE ADVANTAGES IN THE MARKET OF CONSULTING SERVICES: MARKETING ASPECT

The article summarizes the arguments and counterarguments about the features of the formation of competitive advantages in the Ukrainian market of services on the example of consulting for the period 2010–2021. According to the results of the analysis and generalization, the author’s understanding of the concept of “competitive advantages”, the factors of their formation presented. The article describes the interconnection of competitive strategies with the process of forming competitive advantages. The process of economic analysis revealed the immaturity of the consulting market in Ukraine and its institutional vulnerability. The reasons for the instability of demand for consulting services described. The leadership matrix for Ukrainian consulting companies built in accordance with the typology of competitive strategies F. Kotler. The analysis revealed an updated list of competitive advantages of companies that formed under the influence of the Covid-19 pandemic and martial law in Ukraine. It proved that the main advantage of companies is the competence of consultants. Recommendations for the development of consulting companies in Ukraine and strengthening their competitive advantages, taking into account the construction of an effective marketing management system and use the consulting service standard. The research results can be useful for consulting companies wishing to improve their competitiveness and to expand the segment of their services in the market.

Consultation competencies in prolonged exposure therapy for posttraumatic stress disorder.

The Emory University Prolonged Exposure (PE) Consultant Training Program seeks to develop a national network of competent PE consultants. Comprehensive training in empirically supported treatment (EST), such as PE, includes a didactic training followed by a period of experiential learning through consultation during real-world clinical practice (Karlin & Cross, 2014). Expert consultants are needed to meet demand as ESTs are disseminated. The Emory program has developed a training model to develop 18 consultation skills within five competency domains: the consultation relationship, general psychotherapy skills, PE-specific skills, trainee barriers to delivery, and implementation. The current article outlines these domains and discusses their theoretical background and applied value for PE consultant training, drawing on examples from the Emory program. Just as manualizing therapy has allowed for EST dissemination, the operationalizing of consultation competencies can provide a first step in disseminating evidence-based consultation practice. (PsycInfo Database Record (c) 2021 APA, all rights reserved).

Advancing Preservice Consultation Training Through University-Community Partnership

ABSTRACT This paper describes consultation training experiences offered through a decades-long partnership between a university school psychology graduate program and a local Head Start center. The collaboration provides a field placement setting where beginning students engage in activities tied to first-year coursework, and an advanced practicum site for doctoral students who oversee first-year students’ classroom-based activities and in turn are jointly supervised by program faculty and the center’s Special Services Manager. Through these experiences, graduate students develop competencies in client-centered, consultee-centered, and systems-level consultation, with opportunities to engage in an array of activities aligned with key updates to the 2020 NASP Professional Standards particularly in Domains Six (Services to Support Safe and Supportive Schools), Seven (Family, School, and Community Collaboration), and Eight (Equitable Practices for Diverse Student Populations). By focusing on the school environment, community collaboration, social justice, and equitable practices, these updated domains highlight the role of ecological and systemic factors in school psychology practice and training. Trainees support the center’s efforts to function as a trauma-informed organization whose members recognize and respond to trauma in a manner that promotes safety, collaboration, empowerment, and other trauma-informed practice principles. They do this by consulting with parents and teachers, contributing to staff professional development on such topics as adverse childhood experiences and caregiver stress management, and facilitating meetings with parents and teachers around issues such as trauma-informed discipline. We discuss how these activities align with the 2020 NASP domains, with particular attention to ecological and systemic perspectives.

P.052 Assessing the competence of neurology residents in performing an interphysician telephone consultation

Background: Neurology Residency training in Canada is transitioned to competence based medical education (CBME) in July 2020 and the Royal College Neurology Specialty Committee has identified “providing consultation for and managing patients at outlying centres,” to be an entrustable professional activity (EPA). At Western University, neurology telephone consultations from outlying centres are attended by both the resident and the staff Neurologist. This scenario provides the ideal situation for direct observation and immediate formative feedback. The resident’s performance was assessed using an entrustment scale along with a short narrative portion. Methods: This mixed methods study aims to determine the reliability and validity of the entrustment scale with narrative feedback in assessing the performance on the telephone consultation by senior neurology residents. Informed consent was obtained from residents (9) and staff (7) involved. Scores on the entrustment scale and narrative comments were analyzed. Results: Information on 37 encounters (involving 9 residents) was collected. Assessment results demonstrated higher entrustment scores in PGY4 and PGY5 levels. Overall, ratings were consistent across the 7 consultant assessors. Conclusions: The use of an entrustment scale appears to be reliable and valid in assessing competence in the telephone consultation and provide coaching feedback to help learners improve their performance.

Deliberate practice of consultation communication skills: A randomized controlled trial.

Consultation is a key competency area for school psychologists, though much is unknown about how school psychologists develop the competency to consult. Deliberate practice (DP) is a promising approach to enhance use of communication skills, thereby supporting consultation competence. DP training included multiple opportunities for video-recorded consultation practice in response to a consultee's request for assistance, self-reflection on skill application, and corrective supervisory feedback. In this randomized controlled trial, 109 school psychology graduate students across 45 training programs received either consultation training as usual delivered through their first consultation course (control group; n = 61) or a supplemental DP training intervention in addition to their first consultation course (treatment group; n = 48). Students who completed the DP training significantly increased their use of communication skills during a simulated practice opportunity, while the control group participants did not. Students in the DP condition also reported significantly greater self-efficacy than students in the control group, although students in both groups reported significantly greater self-efficacy over time. DP participants also reported high levels of training satisfaction. Implications of these findings for the design and delivery of consultation training and supervision are discussed. (PsycInfo Database Record (c) 2022 APA, all rights reserved).

Implementation and evaluation of a Tele-OSCE in oral and maxillofacial surgery - a pilot report.

The ongoing changes in learning and education towards digitalisation have been rapidly accelerated by the COVID-19 pandemic. Especially in dental education where contact to the oral cavity is an integral part of training the chosen digital examination methods and training formats must undergo high requirements to full fill the goal of a real alternative to face-to-face exams. Therefore, this study compared student performance in a newly developed Tele-OSCE with a prior OSCE examinations in presence within an oral- and maxillofacial surgery curriculum. Study participants were fourth-year (in a five year curriculum) dental students and board certified maxillofacial surgeons (examiners) that took part in a newly developed Tele-OSCE that comprised three five-minute stations (structured facial examination, management mandibular fracture and squamous cell carcinoma) using the zoom® software. Student performance was measured using validated OSCE-Checklists and compared to a previous OSCE examination from the winter term 2019 with the same OSCE stations that was conducted in presence. Significant differences were tested using the Mann-Whitney U test. Furthermore, the new Tele-OSCE was evaluated by students and examiners using previously developed questionnaires. Sixty-six dental students (study group: n=34, summer term 2021, control group: n=32 winter term 2019) and nine examiners participated in the study. Compared to previous non-pandemic OSCEs, there were no significant (p=0.53) differences in overall student performance. Evaluation of the Tele-OSCE showed that the demonstration and rating of practical skills was limited due to missing standard patients or phantoms, however, students did not fear to be misjudged. The demonstration and rating of anamnestic and consultation competencies was seen as unproblematic by students and examiners. This pilot-study showed the feasibility of a Tele-OSCE as a formative examination in dental education. However, both students and examiners felt that the demonstration and assessment of practical skills was limited due the new examination format. Nevertheless, Tele-OSCEs might offer an alternative to enable students to complete their dental training.

CONSULTING IN THE UKRAINIAN MARKET OF SERVICES AND ITS COMPETITIVE ADVANTAGES

The article summarizes the arguments and counterarguments about the peculiarities of formation of competitive advantages on the services market in Ukraine on the example of consulting. Assessment of the development of consulting services market in Ukraine was conducted for ten years (2010; 2011; 2012; 2013; 2013; 2014; 2015; 2016; 2017; 2018; 2019, 2020). Methodology. The use of methods of analysis, synthesis and graphical representation allowed for a theoretical study of the formation of competitive advantages. The use of methods of economic, heuristic and strategic analysis became the basis for estimating the market of consulting services in Ukraine and working out practical recommendations for its development. Results. The author's understanding of the concept of "competitive advantages of the company", the factors of their formation and described the relationship of competitive strategies with the process of their formation. Analysis of the market of consulting services in Ukraine revealed its immaturity, exacerbated by the economic crisis, as well as the institutional vulnerability of consulting. The reasons of unstable demand for consulting services are described. According to the results of the expert assessment the Top 15 Ukrainian consulting companies (2020) out of 102 were determined. The leadership matrix of these companies is built depending on their role in the target market, taking into account the typology of competitive strategies of F. Kotler. The analysis showed the transformation of consulting in Ukraine under the influence of the COVID-19 pandemic and the broad interest in digital and HR consulting. Practical recommendations for the development of the market of consulting services in Ukraine are presented. Practical implications. It is proposed to include the following factors in the formation of the competitive advantages of the consulting company: the quality of services, competence of consultants and productivity of the company. The main competitive advantage is the competence of consultants, the level of which affects the quality of services, the results of the company and its customers. To strengthen the competitive advantage it is recommended to use the standard of consulting services in the activities of Ukrainian companies. Value/originality. The results of the study can be useful for any consulting company wishing to improve its competitiveness and expand the market for its services.

Psychoeducation for Parents of Children with Learning Disorders: A Satisfaction Study

Psychoeducation for Parents of Children with Learning Disorders: A Satisfaction Study The present study investigates the implementation of psychoeducation for conveying a diagnosis of specific learning disorders to the parents of affected children. It addresses the question of how such consultations are structured and which factors predict how satisfied parents are with the psychoeducation they receive. 167 parents of children with specific learning disorders from Germany were surveyed via an online questionnaire and asked about their experiences and satisfaction with the psychoeducational aspects of their individual consultation. The results show that the implementation of psychoeducation was strongly heterogeneous. For example, the duration of the consultation varied from 4 to 120 minutes and the child in question was only present in around half of the cases. The methodical diversity was rather limited and the causes of learning disorders were rarely discussed with the parents. 54 % of the parents were satisfied or very satisfied with the psychoeducation. The findings of a regression analysis show that the consultant's professional and emotional competence as well as the practical value significantly predicted the parents' satisfaction. Overall, this regression model is able to explain 81.8 % variance in parents' satisfaction. An open and empathetic atmosphere during the consultation as well as specific and practical tips on how to support their child are particularly important.

Does Perceived Middle School Pre-Service Teachers’ Core Competencies Affect Learning Consultation Competencies?: The Mediating Effect of Grit

Does Perceived Middle School Pre-Service Teachers’ Core Competencies Affect Learning Consultation Competencies?: The Mediating Effect of Grit

The Effect of Consultant competence on the Project performance and Social-relational competence: focus on ICMCI competence framework

This research is to study the effect of consultant's competences on the project performance of consulting and social-relational competence of the consultant based on ICMCI competence framework. The survey was conducted, and the collected data were analyzed statistically. Descriptive statistics analysis, exploratory factor analysis, convergent validity, internal consistency reliability analysis and discriminant validity analysis using Smart-PLS 3.3.2 for measurement model analysis were performed. The importance and suitability of the path model were verified through the structural model analysis, and the evaluation of the effect size and the predictive suitability for the structural model were evaluated. The results of this study are as follows. First, although the business competence and technical competence of consultant had a positive effect on the project performance, the effect of the values & behavior competence on the project performance was not statistically significant. Second, the technical competence and the values & behavior competence of consultant were found to have a positive effect on the social-relational competence, but the business competence had not a positive effect on the social-relational competence. Third, social-relational competence of consultant was found to have a positive effect on the project performance, but the indirect effect of the consultant competence through social-relational competence did not have a statistically significant effect on the project performance. This study is meaningful as a study to confirm that the social-relational competence affects the performance of consulting projects, but there is a limit to the generalization and application of results because it was targeted only at certified consultants.

The Structure Relationship between the Perceived Elementary School Teachers’ Leadership for Students, Teacher Efficacy for Teacher-student Relations, and Learning Consultation Competence

The Structure Relationship between the Perceived Elementary School Teachers’ Leadership for Students, Teacher Efficacy for Teacher-student Relations, and Learning Consultation Competence

THE BASIS FOR A CONSTRUCTIVE RELATIONSHIP BETWEEN MANAGEMENT CONSULTANTS AND CLIENTS (SMES)

In a historical retrospective, although the existing literature calls the management consulting industry an extraordinary sector and a unique phenomenon in the business context, in fact these statements are not accompanied by a number of academic studies that emphasize the importance of the effective management consultant’s work. To battle the lack of studies in this emerging area, this article aims to understand the most important factors from the perspective of consultants and managers to build successful relationships in management consulting projects. Semi-structured interviews and questionnaires were conducted to management consultants and SME managers. Our findings suggests competence and experience of consultants, their ability to understand clients, their professionalism and credibility, the transparency of the processes, values and goals they can put in the performance of their work are the five key factors for building successful relationships.

Cross-university dialogues to support multicultural school consultation training

There is a growing need for school psychologists to build multicultural knowledge, skills, values, and dispositions to serve increasingly diverse student, teacher, and caregiver populations in schools. The purpose of this study was to investigate the process and outcomes of a cross-university dialogue (CUD) activity for 88 school psychologist trainees enrolled in consultation courses, across three school psychology training programs, over three years. The CUD involved partnering with a peer or peers from another training program, individually and then collaboratively completing a case study activity, and writing a guided reflection exercise. It was intended to support trainees' development of multicultural school consultation (MSC) competency and their application of a MSC framework. Constructivist grounded theory methodology and methods, including several features to enhance trustworthiness, guided the investigation. Four themes emerged from the data: (a) trainees established increased self-awareness and professional identity, (b) trainees made sense of multiple perspectives during CUD interactions, (c) trainees learned from their partners and considered future relevance of MSC, and (d) trainees' learning reflected cross-cutting ecological perspectives, influencing the CUD interaction and learning process at multiple levels. A grounded theory based on the data is described, and implications are drawn for the training and development of MSC competence.

A Study on the Influence of Consultant Capacity on Consulting Utilization and Social Network: Focused on Moderating Effect of Gender

Background/Objectives: This study will identify social networks and consultant capacity concepts to verify that social networks are important factors and study whether consultant capacity and social networks influence consulting use.Methods/Statistical analysis: The subjects of the study can be companies that have consulted consulting services of SMBs, and the samples were analyzed by conducting a questionnaire survey on more than 240 SMBs that have consulted consulting services in Korea. The survey consisted of 30 questions including 10 demographic items, and Likert 5-point scale was used. In the empirical analysis, descriptive analysis, exploratory factor analysis, confirmatory factor analysis, structural model analysis, and adjustment effect test were analyzed by AMOS 22.0 using SPSS 22.0.Findings: Studies have shown that first, the knowledge of consultants was shown to have a positive effect on the social network. Second, the ability of consultants was found to have a positive effect on social networks. Third, the attitude of consultants was found to have a positive effect on social networks. It is analyzed that the attitude of the consultant is expressed in personal feelings and that a strong network can be formed through a sincere attitude. Fourth, social networks have been found to have a positive effect on consultancy utilization. It means that the utilization of consulting can be improved through the formation of an active social network. Fifth, analyzing the differences in the path between the gender, it was found to be affected by the Moderating effect. In the case of men, consultant knowledge and attitudes have derived positive results in social networks and consulting use. And in the case of women, the ability of consultants became more active in consulting with social networks. Therefore, the difference in the effect between male and female was confirmed statistically.Improvements/Applications: In this study, it was confirmed that there was a difference between men and women when the consultant's ability affected the consulting utilization rate. Therefore, it is necessary to conduct a detailed study of measures to supplement the gender gap in the competence of consultants in SMB consulting.

A Research on the Effects of Partnership between Consultant and Client in Accordance with Differentiation of Innovative Organizational Culture on the Consulting Performance

This study aimed to verify the moderating effects of innovative organizational culture for customers’ change on the effects of partnership between consultant and client on the consulting performance. This study performed an empirical research through a survey targeting the companies that had received consulting for once or more. Based on the LIKERT 5-Point Scale, the survey items included five demographic questions, six questions about partnership between consultant and client as an independent variable, six questions about consulting performance as a dependent variable, and four questions about innovative organizational culture as a moderating variable. Using the SPSS 23.0 for the empirical analysis, the factor analysis was not conducted as there was just one independent variable. The moderating effects were verified through the reliability analysis, correlation analysis, and regression analysis. As there was just one independent variable, the factor analysis was not performed. In the results of reliability analysis, the Cronbach Alpha values were all 0.6 or more. In the results of correlation analysis, the correlations between partnership and consulting performance(0.529), partnership and innovative organizational culture(0.328), and innovative organizational culture and consulting performance(0.656) were a bit high in the significance probability as 0.000. In the results of reliability analysis and correlation analysis, there were no problems with the measuring tools. In the results of regression analysis, the partnership had significant effects on the consulting performance. In the results of analyzing the moderating effects, the R2 value was increased and the significance probability was under 0.05, so that the moderating effects of innovative organizational culture were verified. Even though the partnership has effects on the consulting performance, if there is no organizational will to change, it could have negative effects on the consulting performance. In the future, there should be more researches on methods to strengthen the partnership and also design and development of measuring tools for new competencies of consultants as an element of partnership.

Supporting Systems-Level School Climate Improvement via a Data-Driven Consultation Framework: A K-12 School–University Partnership

ABSTRACT Community–university partnerships create opportunities for researchers and practitioners to collaborate on the implementation and measurement of innovative consultation frameworks, and to explore the role of consultant competencies in working with school leadership teams. The purpose of this article is to introduce an empirically based approach, the School Leadership Team Consultation Framework (SLTCF). The SLTCF is used to define processes and competencies necessary to support school leadership teams in systems-level problem solving to improve school climate. A description of key research-based phases of a problem-solving process and core consultant competencies within the SLTCF are outlined, and practical examples illustrating the application of university consultant-school team partnerships are described. Finally, lessons from early implementation are posited for advancing community–university partnerships to promote systems change in schools.

A Study on the Competence of Consultants Affecting Management Performance -Moderating Effect of Managerial Characteristics-

A Study on the Competence of Consultants Affecting Management Performance -Moderating Effect of Managerial Characteristics-