Satisfaction Construct Research Articles

Dimensions of Work Environment that Impact Job Satisfaction in Clinical Practices of Medical Students During the SARS-CoV-2 Pandemic

Introduction: This article deals with the relationship between the work environment and job satisfaction in clinical practices of medical students during the SARS-CoV-2 pandemic. Data are presented that attest to the underlying factor structure, reliability, predictive validity, and factors replicability between groups of the summary measure. Methods: An initial sample of 132 medical students from 3 different universities in Bogotá who carry out Clinical Practice activities in tertiary hospitals provided data for the exploratory factor analysis of this measure and to apply confirmatory factor analysis techniques. The validated instrument WCA is used for the work environment construct and MSQ for the job satisfaction construct. The potential applications of this measure are described, and the implications of these findings for measuring work environment and satisfaction are discussed. Results: The results of the CFA suggest a good global fit to the data of the proposed measurement model, favorable values of significance (p = 0,014); RMR; AGFI; TLI; CFI; GFI, and RMSEA. Conclusion: Solid psychometric properties are demonstrated, which prove that there are dimensions of organizational climate that have statistically significant relationships with variables of job satisfaction.

Occupational therapy fieldwork educators: Examining professional quality of life.

Occupational therapy practitioners with the simultaneous working role of fieldwork educator support the growth of the profession by supervising students, but little is known about their reported burnout, compassion fatigue, and compassion satisfaction levels, and if specific work characteristics predict those levels. The purpose of this research was to: 1) assess the current levels of compassion fatigue, compassion satisfaction, and burnout in occupational therapy fieldwork educators through The Professional Quality of Life Scale (ProQOL), and 2) to explore how professional characteristic variables correlate and predict the measured constructs of compassion fatigue, burnout, and compassion satisfaction. A cross-sectional design was used, and participants were recruited from a convenience sample to complete the ProQOL and a work characteristic questionnaire. On the average, 117 fieldwork educators scored higher on the subscale of compassion satisfaction when compared to those of the normed group. Linear regression analyses revealed that a higher number of roles and greater years working predicted higher compassion satisfaction. This study contributes to understanding the experiences of fieldwork educators in multiple roles, their reported levels of compassion fatigue, compassion satisfaction, and burnout, and the potential for development of personal, educational and organizational resources to support professional quality of life indicators within the role of fieldwork educator.

Does Accreditation Symbolise Quality in Public Healthcare Delivery? An Investigation of Hospitals in Kerala

Accreditation has become an important benchmark for healthcare organisations, and accordingly, many government hospitals in Kerala got accredited with national level (National Accreditation Board for Hospitals & Healthcare Providers [NABH]) and state level (Kerala Accreditation Standards for Hospitals [KASH]) accreditation programmes. This study examined the quality of public healthcare delivery in these accredited hospitals while having a comparison with the non-accredited hospitals. It also compared the impact of national and state-level accreditation programmes in Kerala public healthcare settings. This cross-sectional study conducted between July 2017 and July 2018, employing a positivist approach using stratified random sampling. In total, 621 samples were collected from inpatients of both accredited (NABH and KASH) (312) and non-accredited (309) public healthcare institutions in Kerala. Nine constructs overarching the quality of healthcare delivery and patient satisfaction construct are used in the study. The study found that patient satisfaction is identical in both accredited and non-accredited hospitals ( M = 4.28). Patient satisfaction in NABH accredited hospital ( M = 4.27 ± 0.67874) is lower than that of KASH accredited hospital ( M = 4.30 ± 1.25417). The mean score of six constructs of quality healthcare delivery of KASH accredited hospitals is higher than NABH accredited. The study revealed that accreditation brings improvement in certain dimensions of healthcare delivery but does not bring a holistic change. The study concluded that if accreditation has to symbolize quality healthcare delivery, infrastructural and interpersonnel components of healthcare delivery must be improved.

Motivation for Physical Activity in Adults With Multiple Sclerosis: A Self-determination Theory-Based Approach.

Despite the benefits of regular physical activity (PA), most adults with multiple sclerosis (MS) are insufficiently active. Identifying the motivational correlates of PA is necessary to facilitate health behavior change. The extent to which the constructs of psychological need satisfaction and motivational regulations associate with self-determined PA in adults with the disease was examined. Individuals with MS were provided a link to a web-based survey. There were 290 respondents: 242 women and 48 men aged 22 to 71 (mean ± SD, 49.50 ± 12.05) years with primarily mild to moderate mobility impairment who completed the Psychological Need Satisfaction in Exercise scale, the Behavioral Regulation in Exercise Questionnaire, and the International Physical Activity Questionnaire. Path analysis revealed that PA was best predicted by integrated regulation, competence, and mobility, explaining 28% of the variance in PA behavior. All 3 need satisfaction variables (relatedness, competence, and autonomy) and mobility impairment accounted for 43% of the variance in integrated regulation. Increasing satisfaction of the need for relatedness, competence, and autonomy can lead to more integrated and internally motivated PA engagement in adults with MS.

Cocriação, valor de uso, satisfação e custos de troca como antecedentes da retenção de clientes no ensino superior

Purpose – The research aimed to propose and validate a Theoretical Model to understand how the relationship between customers (service users) and service providers might result in customer retention in the higher education context.Design/methodology/approach – The research was implemented through a survey applied to 301 students of a Higher Education Institution, and the data were analyzed through Structural Equation Modeling (SEM).Findings – The results indicate that value co-creation impacts customer satisfaction and value-in-use, customer satisfaction impacts switching costs and customer retention, and switching costs impact customer retention. However, value-in-use did not significantly impact customer retention, opposing to the expected results.Originality/value – There is no consensus on which constructs effectively are the antecedents of customer retention for the most diverse types of services. For this reason, this research aimed to validate a Theoretical Model that contemplates the constructs of value co-creation, value-in-use, customer satisfaction, and switching costs as antecedents of customer retention in the higher education context.

Familial Factors Influencing Creativity Among Married Employees of Financial Technology Organisations in Lagos

Creativity in the workplace is absolutely essential, especially in a financial technology organization in today’s global society. A detailed literature review reveals unclear connection of creativity with some family-related variables among married employees. This study is a further exploration to establish the role of familial factors such as commitment to marriage, marital satisfaction, religiosity and familism in the creativity of FINTECH employees in Lagos, Nigeria. 
 The research was a cross-sectional survey of married employees within FINTECH organizations in Lagos. 224 married employees (135 are males) were conveniently sampled to respond to a structured questionnaire of six sections made up of validated scales that measured constructs of marital commitment, marital satisfaction, religiosity, familism and creativity. Three hypotheses were tested using Pearson product moment correlation, multiple regression analysis and t-test for independent samples at pα.05.
 Creativity for FINTECH employees has a significant positive relationship with marital commitment (r=.468, p<.01), marital satisfaction (r=.224, p<.01), religiosity (r=.328, p<.01) and familism (r=.452, p<.01). Psychological factors (commitment to marriage, familism, marital satisfaction and religiosity) have a significant joint influence on employee creativity (F (4, 223) = 24.766, p <.01; R2 = .295) and a significant independent contribution of commitment to marriage and familism to employee creativity [(β = .358, p <.01); (β = .287, p <.01) respectively]. There are no significant gender differences in employee creativity (t (217) = 1.656, p > .05).
 This confirms the hypothesized heightened relationship of familial factors with creativity of employees, especially FINTECH employees. This study rather brings a new suggestion that organizations should not just focus on the conditions of work at the office, or the pay of their employees only, but also give attention to the state of the family of their employees as this influences their abilities to deliver innovative ideas and lofty solutions to nutty problems within the work environment.

A Brand Like a Friend—How Brand Likeability Influences Brand Perception

Being the customer’s friend is considered an advantageous position for a brand. To achieve this position, brand likeability, that is, the degree of perceived appeal a customer has for a brand, plays an important role. Research suggests that satisfaction and loyalty are outcomes of likeability. However, little is known about its influence on perceptions of objective brand attributes. The present study uncovers that brand likeability positively influences both product quality and price fairness. Moreover, likeability affects loyalty, both directly and mediated by the constructs of product quality, price fairness, and satisfaction. Thus, achieving likeability as a brand can be regarded as a key task of brand management. If a brand is perceived as likeable, the chances that customers will be willing to accept a price premium and overlook qualitative shortcomings of a product are higher.

Boosting Job Satisfaction Through Emotional Intelligence: A Study on Health Care Professionals

Emotional intelligence (EI) is possibly one of the most studied psychological factors of the twenty-first century. EI is very much relevant in service industry particularly in management, academics, life sciences or psychology. The purpose of the empirical study is to test the relationship between the defined constructs of EI and job satisfaction ( JS) amongst health care professionals of Delhi NCR region of India. It further tried to understand whether gender moderates the EI and JS relationship. Structured survey was used to solicit response from 260 health care professionals comprising doctors and nurses belonging to different hospitals of Delhi NCR region. Standardised instruments were used to assess the data. Linear and moderated regression were used to test hypotheses developed. The findings suggest that EI constructs significantly impact the level of JS among health care professionals. The result of moderated regression suggested that the relationship of EI and JS is significantly moderated by gender. The construct of EI is relevant in providing high quality health care service delivery to the patients.

Relationships between Work-Family Balance, Job Satisfaction, Life Satisfaction and Work Engagement among Higher Education Lecturers

Abstract Background and Purpose: Our research examines the impact of work-life balance on work engagement, both direct impact as well as through job and life satisfaction. The main aim of our research is to empirically test relations between work-life balance, job satisfaction, life satisfaction, and work engagement among higher education lecturers from Austria, Croatia, Czech Republic, Germany, Serbia, and Slovenia. Methods: Using validated questionnaires, we collected data on work-life balance, job satisfaction, life satisfaction and their work engagement. The quantitative data for our analysis were collected through a survey of 164 online participants. Based on an extensive literature review, we have formulated five hypotheses, which we tested in one structural model by using structural equation modelling (SEM). Results: Our findings show that an increase in work-life balance positively relates to life and work satisfaction and that life satisfaction leads to an increase in work engagement. Conclusion: The knowledge of important impact of work-life balance, together with the understanding of the relations between the researched constructs of work-life balance, life satisfaction, job satisfaction and work engagement, can strengthen teachers’ work engagement by respecting employees as actors in other roles and supporting work-family balance in the form of family-friendly policies and practices, and thereby contributes to the area of employee’s behaviour and improves the teacher’s productivity.

Structural differences in life satisfaction in a U.S. adult sample across age.

Many studies investigating age-related mean differences in life satisfaction disregard potential differences in the structure of the life satisfaction construct. Because developmental tasks at different life stages vary and thus the salience of specific life domains (e.g., health, finances, relationships, etc.) might differ, life satisfaction might differ between age groups in its underlying structure and meaning. To address this issue, we investigated the covariance structure of life satisfaction as measured by the Satisfaction with Life Scale (SWLS) and the domains of health satisfaction and financial satisfaction with local structural equation modeling. We analyzed data from 8341 U.S. citizens between the ages of 30 and 97 who participated in the Panel Study of Income Dynamics. Furthermore, we explored the association of respondents' health and financial status with life satisfaction. Both the SWLS and domain items were found to be invariant across age. The health and financial status accounted for small proportions of variance in overall life satisfaction and the respective domain satisfactions significantly at all ages. The current analysis indicates that across the adult age range, general life satisfaction is qualitatively the same, and health and financial satisfaction are equally integrated into overall life satisfaction.

A Conceptual Paper for Educational Leadership Models in Malaysia

Researchers are paying attention to leadership management in the field of education after the Ministry of Education placed high leadership in schools as a shift to improve the standard of Malaysia's education system in the Malaysia Education Blueprint 2013-2025. Leadership is mentioned as a necessity for reforming educational institutions. It has the potential to influence teachers’ performance and academic success of students. Transactional, transformational, and instructional leadership models were found out to be the most prominent types of leadership in Malaysian educational institutions. However, only few studies on leadership models and teachers’ performance have been conducted, especially in the field of special education. Therefore, this study was developed with the aim of proposing a conceptual framework involving the instructional leadership model and teacher success in order to fill a void in the current literature, based on previous scholars' recommendations. The paper started by giving an overview of the three types of models that are widely used before forming the conceptual structure and seeking past studies concerning leadership models and teacher-related factors. Finally, the constructs of teachers' self-efficacy and job satisfaction were applied to the proposed framework, which is intended to introduce new perspectives into the field of special education leadership.

Quality of life and life satisfaction among university students: Exploring, subjective norms, general health, optimism, and attitude as potential mediators

Objective This study aims to examine the association of quality of life (QOL) with life satisfaction, subjective norms, general health, optimism, and attitude among university students. Participants Respondents include 632 university students (Mage=21.36, SD = 2.86). Methods This cross-sectional study was conducted on university students in Torbat Heydariyeh, Iran. Several statistical models were tested, including hierarchical regression and path analysis, to examine the direct or indirect association between a set of important variables. Results According to the results of path analysis, constructs of subjective norms, general health, positive attitude, optimism, and life satisfaction were significant predictors of students’ QOL. Compared with other constructs, general health status (p < 0.001, R2 = 0.548) and life satisfaction (p < 0.001, R2 = 0.253) showed the strongest association with QOL. Conclusions The results indicate that efforts to improve life satisfaction by targeting general health, subjective norms, optimism, and attitudes may provide promising ways to improve QOL.

The Vietnamese Version of the Gratitude Questionnaire (GQ) and the Revised Short Gratitude, Resentment, and Appreciation Test (S‐GRAT): Psychometric Properties Among Adolescents

AbstractThere is a lack of validated instruments to measure gratitude in Vietnamese adolescents; this issue is regarded as a significant impediment to progress in implementing empirical research on the gratitude of Vietnamese adolescents. The aim of this study, therefore, was to validate the Vietnamese translation of the Gratitude Questionnaire (GQ) and the Revised Short Gratitude, Resentment, and Appreciation Test (S‐GRAT), using two independent samples of Vietnamese adolescents in two studies. In Study 1, Sample 1 (N = 365, female n = 173) completed the Vietnamese GQ (GQ‐VN) and S‐GRAT (S‐GRAT‐VN). Confirmatory factor analysis showed that the 5‐item version of the GQ‐VN and the 15‐item version of the S‐GRAT‐VN fitted the data adequately. Both instruments showed satisfactory internal consistency. In Study 2, Sample 2 (N = 202, female n = 93) completed the GQ‐VN and S‐GRAT‐VN, along with the Satisfaction With Life Scale. The GQ‐VN and S‐GRAT‐VN were found to be positively correlated with each other and with the construct of life satisfaction, confirming the convergent and predictive validity of the two questionnaires. All the findings support the validity and reliability of the Vietnamese GQ and S‐GRAT in a sample of Vietnamese adolescents. These two instruments, therefore, may facilitate the evaluation of factors associated with adolescent dispositional gratitude in Vietnamese settings.

Job Satisfaction among Female Social Workers in Light of Their Subjection to Client Violence

ABSTRACT The aim of the current study was to explore the job satisfaction construct among female social workers in the context of being subjected to client violence. For this purpose, the contribution of select work-related factors (length of work experience and pay), psychological factors (burnout and self-efficacy), and factors related to violence (fear of verbal and of physical violence) to explaining job satisfaction was examined among female social workers who had been subjected to client violence and those who had never been subjected to client violence. Structured questionnaires were administered to 573 female social workers. Among social workers not subjected to client violence, pay and fear of physical violence were related to job satisfaction. Among social workers subjected to client violence, however, job satisfaction was associated with self-efficacy and fear of verbal violence. Burnout contributed the most to explaining job satisfaction among all social workers.

Does the access transport mode affect visitors' satisfaction in a World Heritage City? The case of Valparaiso, Chile

The inscription of a city as a World Heritage Site (WHS) acts as a catalyst for the tourist promotion. The brand creates a previous positive image of the city generating some tourists' expectations that might be difficult to fulfil. The aim of this paper is to shed some light on how different transport modes -private car, rental cars, train, bus and other transport modes- could mediate on the satisfaction construct. The methodology is based on a fuzzy hybrid multi-criteria method. Our results show that rental cars visitors experience the minimum satisfaction in comparison with those who visit the city by bus who are the most satisfied. The findings can be strategically used by Valparaiso authorities and destination marketing managers to promote Valparaíso as a green destination WHS.

Work-Life Balance Constructs and Job Satisfaction: Evidence from the Palestinian Investment Sector

With the continuous evolution of globalization and the increasing technological openness between all countries worldwide, employees&amp;rsquo; awareness about the quality of life and balance between work and life matters has constantly been escalating. Although a tremendous body of literature internationally exists on Work-Life Balance and Job Satisfaction, yet previous scholars across the Palestinian context have not connectedly addressed these terms. Both Work-Life Balance and Job satisfaction matters have been recently getting more focus than expected due to the fast-forwarding life cycles and the continuous obnoxious and inferior political and economic situation that faces every person, family, society, and company in Palestine, which have a significant influence on the productivity and performance of both the Palestinian organizations and employees. The focus of this study is on the measurement of work-life balance and job satisfaction of employees and the exploration of the relationship between both terms at different Palestinian companies in the investment sector while exploring the critical working issues and personal life matters among employees with further examination on how the concept of WLB might affect job satisfaction. This study&amp;#39;s key contribution is to highlight this relationship among the Palestinian organizations and thus be further addressed and considered across all Palestine and in other developing countries with similar political and economic threats, especially after having this relationship positively correlated by the current research results.&#x0D; &#x0D; The study was conducted on 502 employees from 7 different investment companies in Palestine. The statistical tests that were processed and the interference relationships tested confirmed a positive relationship between the three constructs of Work-Life Balance and Job Satisfaction.

Theoretical Construction of Job Satisfaction of Workers of Creative Industries in Mexico City

Job satisfaction is a concept studied since 1935 by both qualitative and quantitative studies. It is defined as a man's attitude towards his work. The objective of this study was to analyze the theoretical construction of job satisfaction that has been developed by the workers of the creative industries who live in Mexico City. The qualitative method of the informed theory was used. The sample was integrated by ten workers from various areas of the creative industries, working within the informal sector. In-depth interviews were conducted, which results were analyzed with the Atlas.ti program. 125 codes were found, which were grouped into six categories that eventually integrated the dimension of job satisfaction of these workers. The results show satisfaction elements that differ from those in the formal sector. Autonomy, achievements, recognition and personal realization are the predominant factors in the theoretical construction that these workers get from their job satisfaction.

Questioning the relevance of supplier satisfaction for preferred customer treatment: Antecedent effects of comparative alternatives and multi-dimensionality

Through the construct of supplier satisfaction, recent research explains the supplier's preferred treatment of a given customer. This cause-and-effect phenomenon is often not contrasted with other reasons or controlled for. This work addresses this issue and uses two tactics to elaborate upon social exchange theory, namely, construct splitting and construct contrasting, to analyse the development of preferential customer treatment. For this purpose, a structural equation model is used with data from the international automotive industry. The results extend the breadth of constructs explaining preferred customer treatment (PCT) and challenge the existing reasoning by questioning the relative importance of supplier satisfaction. While supplier satisfaction does affect PCT, the relative supplier satisfaction defined as a comparison of outcomes between the actual and the best alternative business relationships influences PCT much more.Furthermore, by distinguishing between the economic and non-economic dimensions of supplier satisfaction, the study indicate that economic satisfaction has a higher influence on the relative satisfaction whereas social satisfaction a higher one on absolute supplier satisfaction.These findings imply that despite the current debate about the importance of behavioural constructs such as supplier interaction and social capital, supplier resource allocation decisions are actually dominated by economic and relative aspects of satisfaction. This outcome calls for a more economically driven debate about behavioural supply management approaches.

Top Management Team Characteristics and Managerial Discretion on Sustainable Competitive Advantage: An Empirical Investigation

The main purpose of this paper was to assess the influence of top management characteristics and managerial discretion on sustainable competitive advantage of Chinese Multinational Corporations in Kenya. The paper used top management team characteristics as the independent variables, managerial discretion as the intervening variable and sustainable competitive advantage as the dependent variable. A null conceptual hypotheses for the research have been established which managerial discretion does not have significant intervening effect of TMT characteristics on SCA of Multinational corporations. The research employed a cross-sectional survey to gather information from the 72 Chinese Multinational Corporations in Kenya. The Chief Executive Officers, General Managers and other top management team members were interviewed from the various Chinese Multinational Corporations in Kenya. The formulated hypothesis was analyzed by the use of Chi-square. From the study findings, it emerged that the tested managerial discretion significantly intervened on TMT characteristics and SCA of CMCs since the p-value was less than 0.05. The study results are in agreement with various previous studies thus opens avenue for further studies. The findings of the research contain an implication in the respective organizations where the indicators in regard to sustainable competitive advantage should not only be used to measure constructs of customer satisfaction, differentiation and return on investment.

Análise da qualidade de serviços turísticos na Fortaleza de São José da Ponta Grossa – Florianópolis, utilizando o TOURQUAL

O turismo de patrimônio tem se consolidado como um segmento em destaque no escopo de oferta de produtos turísticos. Tornar o atrativo competitivo se torna um desafio para os seus gestores e a oferta de um serviço turístico de qualidade auxilia na construção de valor e imagem positivas e consequente desenvolvimento do negócio. O objetivo dessa pesquisa é analisar a percepção de turistas com relação a qualidade de serviços turísticos oferecida na Fortaleza de São José da Ponta Grossa em Florianópolis – SC. Para tanto, realizou-se uma pesquisa aplicada, quantitativa, de campo. O Instrumento foi o questionário fechado baseado no modelo Tourqual. Os dados foram coletados de Maio a Novembro de 2019. A amostra foi composta por 398 turistas, considerada não probabilística por conveniência. Os dados foram analisados por meio de estatística descritiva, teste de normalidade, regressão linear múltipla e correlação de Spearman no SPSS 22. Os principais resultados indicam um nível de satisfação de 9,55 (máximo 10) e uma média dos indicadores de qualidade de 8,48. Os melhores indicadores para os turistas foram: Beleza no Atrativo, Fuga da Rotina do Turista/Novas experiências e Serviço do Guia ao visitante. Enquanto os piores avaliados foram Acessibilidade, Tecnologia e Banheiros acessíveis. Ao aplicar o modelo de regressão linear múltipla encontrou-se que 96,1% da variância dos indicadores de qualidade explica a variância do constructo satisfação do turista, demonstrando que a qualidade é realmente antecedente causal da satisfação e que a gestão dos indicadores leva ao desenvolvimento do atrativo como produto turístico.