Conditional Indirect Effects Research Articles

Electronic mobile service quality and customer loyalty: the conditional indirect effect of relationship quality and customer satisfaction

Electronic mobile service quality and customer loyalty: the conditional indirect effect of relationship quality and customer satisfaction

Assessing the effectiveness of psychological capital and employee engagement being moderator and mediator on employee emotional intelligence and performance

In the last few decades, the hospitality industry has gained much importance in a vigorous process of expansion. Consequently, the hospitality industry is expanding globally and promoting its growth in a changing multicultural environment. The primary objective of the present study is to reveal the conditional indirect effect of employees' emotional intelligence on their job performance through a moderated-mediated mechanism of psychological capital and employee engagement. The data has been collected from 300 employees working in the hospitality industry. Data is analysed by using statistical software SPSS and PROCESS macro. The study results suggest that employee engagement plays a significant and positive role between employees' emotional intelligence and performance. Results also indicate that moderated-mediated mechanism exists between employees' emotional intelligence and employees' performance. This study contributes significantly to hospitality industry literature by identifying employee emotional intelligence as one of the significant factors of workplace performance.

Religiosity of Muslim girls, participation in extracurricular activities and its effects on their educational aspiration: A moderated mediation model

The present study aims to determine whether girls’ participation in extracurricular activities at schools mediates the relationship between religiosity and their educational aspirations, and if so, how this effect varies depending on parental education. Altogether, 312 Muslim female students in Grades 9 and 10 from eight secondary schools in Bangladesh were interviewed. Ar part of the study, an inferential test of the conditional indirect effect of the independent variable at specified moderator values on the dependent variable was conducted using the Hayes’ percentile approach. Analyses revealed that girls’ religiosity has an indirect and significant adverse effect on their educational aspirations through their participation in extracurricular activities and the relationship, significantly moderated by the level of their parents’ education.

Impact of dynamic capabilities on competitive performance: A moderated-mediation model of entrepreneurship orientation and digital leadership

This research aims to provide a logical and experimental framework that helps organizations achieve goals in turbulent environments by examining the impact of dynamic capabilities on competitive performance with the conditional indirect effect of entrepreneurship orientation and digital leadership. A conceptual framework was derived from well-established theories in strategic management, along with empirical evidence based on a survey conducted on a sample of 102 leaders and managers in the entrepreneurial companies in Jordan. This study demonstrates the positive impact of dynamic capabilities in developing competitive performance. Moreover, the entrepreneurship orientation mediates the relationship between dynamic capabilities and competitive performance and digital leadership has a positive moderating role in this relationship. This research recommends leaders and managers in entrepreneurial organizations to define clear standards for measuring competitive performance that enable identifying and correcting deviations in a timely manner and invites them to focus on creating value in turbulent environments by exploiting advanced technological capabilities and adopting innovative strategies and business models.

Electronic mobile service quality and customer loyalty: the conditional indirect effect of relationship quality and customer satisfaction.

Electronic mobile service quality and customer loyalty: the conditional indirect effect of relationship quality and customer satisfaction.

Categorization Effect on Exercise Goal Progress Perception and Motivation: Moderating Role of Self-efficacy

PURPOSE This research explores the underlying mechanism that determines how people perceive their goal progress and its relation with their motivation and self-efficacy. METHODS Three hundred and sixty Koreans who participated in an online survey were given salient individual exercise goals (11 workouts), and they reported their self-efficacy, goal progress perception, and motivation. We conducted dummy variable multiple regression analysis (2 [absolute progress-low (27%) vs. high (73%)] X 2 [categorization vs. no-categorization]) and multiple moderated mediation analysis based on Process Model 7 and 21 (Hayes, 2017). RESULTS The findings showed significant interaction between categorization and absolute progress on progress perception. In low progress condition, the categorization group perceived more progress than no categorization group and contrary effect in high progress condition. For motivation, in low progress condition, categorization group was more motivated than no categorization group, and inverse effect in high progress condition. Moreover, there was no direct effect, but only low self-efficacy group played the moderating role between perceived progress and motivation in conditional indirect effect. Lastly, the result indicated significant multiple moderated mediation effect. CONCLUSIONS This research theoretically contributes to the domains of categorization and motivation. Sport marketers can utilize categorization as a strategy by breaking down yearly memberships into monthly categories based on consumers perceptions. Future research can include subsequent motivation after a superordinate goal is completed.

Linking Personality, Emotional Labor and Employee Well-being: The Role of Job Autonomy

This study aimed to examine the cause and consequence of emotional labor strategies based on the emotional labor framework. To investigate the boundary condition of the current research model, the study proposed that job autonomy would moderate the effects of emotional labor on employees'' well-being. To achieve the purpose of the study, it was first tested whether neuroticism and extroversion of employees predicted the focal outcomes (i.e., burnout and work engagement) via distinct emotional labor strategies. Second, the moderation effects of job autonomy were tested for each emotional labor strategy in predicting the focal outcomes. Third, the conditional indirect effects of job autonomy on the mediation process were examined. The results revealed that surface acting partially mediated the relationship between neuroticism and burnout, whereas deep acting fully mediated the relationship between extraversion and work engagement. Regarding the moderating effects of job autonomy, it significantly moderated the relationship between surface acting and burnout and between deep acting and work engagement. In addition, from the moderated mediation effects, the conditional indirect effects of job autonomy were significant. Finally, theoretical and practical implications are discussed and limitations and future research directions were suggested.

Family incivility and burnout: a moderated mediation model of life satisfaction and psychological capital

PurposeThis study investigates the relationship between family incivility (FI) and burnout in line with the conservation of resources theory and work–home resources model. The authors also examine the conditional indirect effects of psychological capital (PsyCap) and life satisfaction (LS) in the aforementioned relationship. The purpose of this paper is to address these issues.Design/methodology/approachData were collected using a time-lagged methodological design by administering a structured questionnaire among 296 rural doctors. The collected data were analyzed using PROCESS macro in Statistical Package for the Social Sciences (SPSS) 23.FindingsThe study indicates that FI is an emotional home demand and influences burnout at the workplace through the depletion of LS. At the same time, PsyCap proves to be a vital resource that mitigates the adverse effects of FI and burnout.Research limitations/implicationsThis study adds to the work–family and well-being literature by exploring the underlying mechanism through which FI connects to different outcomes. The implications of these findings for applications and extension of the work–home resources model to the family domain is elaborated in detail.Originality/valueThis study is among the first to empirically substantiate the long-term adverse consequences of FI and its potential for negatively affecting the work domain by inducing long-term psychological disorder “burnout.”

The impact of celebrity politicians perceptions on political party preferences

Political parties usually try to understand the factors that affect a voter’s decision in elections. However, irrespective of voters’ preferences, studies rarely examine how voters’ attitudes toward celebrity politicians affected their party preferences, given the mediating effects of brand affinity and perceived attributes and the moderated mediating role of gender. Therefore, this study considers the effect of parties’ nominations of celebrity politicians on voters’ political party preference. Moreover, it investigates the causal relationship between those perceptions in an uprising nation against political parties. A representative national sample of one thousand two hundred sixty-nine (1269) Lebanese voters was administered via a cross-sectional survey in fifteen Lebanese districts. A stratified proportional random sampling technique was used. Findings showed that attitudes significantly affected political party preferences when nominating celebrity politicians only through brand affinity on a 90% confidence level (probability-value = 0.053 < 0.10) and perceived attributes on a 95% confidence level (0.039 < 0.05), evidencing a lack of a significant direct relationship (0.571 > 0.10). Voters’ gender conditional indirect effect was significant for females’ impact on brand affinity (0.025 < 0.05), whereas gender failed to determine voters’ indirect effect on perceived attributes (0.633 > 0.10). The results have shown that gender disparities in the brand’s emotional component could affect brand preferences.

Core self-evaluation and subjective wellbeing: A moderated mediation model.

Much has been written documenting the positive association between core self-evaluation and adolescents' subjective wellbeing, but little is known about the mediating and moderating mechanisms which underlay this relationship. This study constructed a moderated mediation model to examine whether meaning in life mediated the relationship between core self-evaluation and subjective wellbeing, and whether this mediating process was moderated by adolescents' self-esteem. A sample of 1,185 adolescents (11-17 years of age, 51.3% females) completed the Core Self-Evaluation Scale (CSES), the Meaning in Life Questionnaire (MLQ), the Rosenberg Self-esteem Scale (RSES), and the Index of Wellbeing Scale (IWS). The results indicate that after controlling for gender and age, core self-evaluation contributed significantly to subjective wellbeing (β = 0.900, p < 0.001). Meaning in life played a mediating role in the relationship between core self-evaluation and subjective wellbeing (β = 0.143, p < 0.01), with core self-evaluation indirectly affecting subjective wellbeing through meaning in life (βindirect = 0.068, 95% CI = [0.024, 0.119]). Self-esteem moderated the path mediated by meaning in life, more specifically, the conditional indirect effect between core self-evaluation and wellbeing was significant for adolescents with medium and low self-esteem (effect = 0.056, 95% CI = [0.014, 0.106]; effect = 0.092, 95% CI = [0.034, 0.159]. Both mediating and moderating effects were shown to exist in the association between core self-evaluation and adolescents' subjective wellbeing. Based on the results, the following suggestions can be made: subjective wellbeing can be promoted through interventions such as enhancing adolescents' core self-evaluation and helping them understand the meaning in life, and that greater attention needs to be paid to adolescents with low self-esteem. The findings of this study helpful to clarify the mediation and moderating mechanism of the beneficial influence of adolescents' core self-evaluation on subjective wellbeing.

Can Dark Triad Traits in Leaders Be Associated with Positive Outcomes of Transformational Leadership

Research that combines dark triad traits and positive leadership styles or outcomes is welcome but still scarce. A quasi-experimental study investigated the mediating role of transformational leadership in linking dark triad leader traits with followers’ extra effort, leadership effectiveness, satisfaction with a leader and the moderating role of culture to these relationships. The moderated mediation model was tested with data from 189 respondents (109 from Lithuania and 80 from Turkey). Participants were asked to answer sociodemographic questions, read one out of five scenarios with hypothetical leaders, and rate those leaders with Dirty Dozen and Multifactor Leadership Questionnaires. Results showed that transformational leadership mediated the relationships for dark triad leader traits with followers’ extra effort, leadership effectiveness and satisfaction with a leader. Conditional indirect effects of a leader’s dark triad traits on three leadership outcomes (followers’ extra effort, leadership effectiveness and satisfaction with a leader) were significant only for Lithuanians. Negative traits were related to less positive outcomes through lower transformational leadership. This effect was stronger in the Lithuanian sample.

Dynamic Effect of Flow on Impulsive Consumption: Evidence from Southeast Asian Live Streaming Platforms

The impulsive live streaming consumption intentions of the Southeast Asian market are examined in this study. Online live streaming transactions, a new form of social media, are becoming popular due to their real-time communication and innovative business concept. Though little attention has been dedicated to it, a theoretical knowledge of Live Streaming Transaction (LST) is crucial given its broad application and unique features. The analysis of 8613 respondents from Southeast Asia in this study, based on flow, temperament, and personality theories, offers fresh perspectives on the mediating role of flow and the moderating effect of temperament in a cross-national setting. Cluster sampling was used to construct a mixed-method conditional indirect effects model. Since introverted temperament types look for voices that echo within them, our findings revealed that LSTs are more intriguing to this market segment. Theoretical and practical elements, as well as implications for future directions, are presented.

Investigating the Effects of Personality on the Safety Behavior of Gold Mine Workers: A Moderated Mediation Approach.

Based on prior research on the relationship between personality and safety behavior, we construct a moderated mediation model that tests the effects of each of the Big Five personality traits (openness, conscientiousness, agreeableness, extraversion, and neuroticism) on the safety behavior of gold miners in Ghana. The model included safety competency as a mediator between the five personality traits and safety behavior. Management commitment to safety was used as a moderator to test the strength of the mediation of safety competency. Data was collected from 344 individuals employed across six large-scale gold mining companies in Ghana using a questionnaire survey. Amos 26 was used to conduct confirmatory factor analysis. The hypotheses were tested using Hayes PROCESS macros models 4 and 7 on SPSS 26. Findings show that openness and extraversion have an insignificant direct influence on safety behavior. Neuroticism negatively affects safety behavior. In contrast, conscientiousness and agreeableness positively affect safety behavior. Mediation analysis revealed that safety competency partially mediates the relationships between (1) conscientiousness and safety behavior and (2) agreeableness and safety behavior. The relationship between extraversion and safety behavior is fully mediated by safety competency. Additionally, we discovered that management safety commitment has a significant conditional indirect effect (Index of moderated mediation = 0.168 95% CI = [0.122;0.222]) on the relationship between conscientiousness and safety behavior through safety competency. Management safety commitment also significantly moderated (Index of moderated mediation = 0.075 95% CI = [0.021;0.120]) the relationship between agreeableness and safety behavior through safety competency.

Power analysis for conditional indirect effects: A tutorial for conducting Monte Carlo simulations with categorical exogenous variables.

Conceptual and statistical models that include conditional indirect effects (i.e., so-called "moderated mediation" models) are increasingly popular in the behavioral sciences. Although there is ample guidance in the literature for how to specify and test such models, there is scant advice regarding how to best design studies for such purposes, and this especially includes techniques for sample size planning (i.e., "power analysis"). In this paper, we discuss challenges in sample size planning for moderated mediation models and offer a tutorial for conducting Monte Carlo simulations in the specific case where one has categorical exogenous variables. Such a scenario is commonly faced when one is considering testing conditional indirect effects in experimental research, wherein the (assumed) predictor and moderator variables are manipulated factors and the (assumed) mediator and outcome variables are observed/measured variables. To support this effort, we offer example data and reproducible R code that constitutes a "toolkit" to make up for limitations in other software and aid researchers in the design of research to test moderated mediation models.

CSR is not a panacea: The influence of CSR on disgust and turnover intention

Corporate social responsibility (CSR) is predominantly demonstrated as a panacea for employees. However, this study attempts to challenge common sense and focuses on the conditions under which CSR is related to disgust, subsequently resulting in employee turnover intentions. Drawing on the appraisal theory of disgust, we develop a conditional indirect effects model and propose that employee Machiavellianism and supervisor bottom-line mentality weaken the negative impact of CSR on turnover intention through disgust due to appraisals of violation to moral values. General support for the theoretical model is obtained from three studies, a scenario-based experiment, a laboratory experiment with facial expression analysis technology, and a multi-wave field study. Findings extend relevant literature and provide theoretical evidence for CSR practice.

Does organizational empowerment promote self-leadership in hotel management? An analysis based on employees' cultural value orientation

Research suggests that employee self-leadership may effectively improve customer satisfaction and loyalty. However, the antecedents of employee self-leadership behaviors in the workplace have been underexplored in the literature, particularly in the context of the hospitality industry. Using the job demands-resources (JD-R) model as a theoretical framework, this study investigates a hypothesized moderated mediation model that includes the direct effects of organizational empowerment on self-leadership along with the conditional indirect effect of organizational empowerment on self-leadership through self-efficacy, as conditional on the level of employee uncertainty avoidance orientation. A questionnaire survey approach was used to collect data from a sample of 310 employees from 15 four-star and five-star hotels in Guangdong Province, the Southeast of Mainland China. The research results suggest that organization empowerment plays a positive role in enhancing self-leadership through the mediating effects of self-efficacy, with uncertainty avoidance moderating this positive indirect effect. Specifically, for people with low uncertainty avoidance the relationship is much stronger than for people with high uncertainty avoidance. Practical and research implications are discussed along with possible directions for future research.

The Effect of Airline Service Major Students’ Online Practical Classrelated Stress on College Maladjustment and Dropout Intention during the COVID-19 Pandemic: A Moderated Mediation Model of Resilience

Introduction. Airline service major students have experienced very high online practical class-related stress during the COVID-19 pandemic, because students in online classes have not had the ability to practice service skills and customer service techniques that would previously have been learned in face-to-face classes (e.g., service role-playing, food and beverage role-playing, etc.). Thus, online practical class-related stress has led to high college life maladjustment and dropout intention among students. Therefore, the purpose of this study was to identify the relationships among online practical class-related stress, college life maladjustment, and dropout intention, and to examine the effect of resilience as a moderated mediation that weakens the negative impact between college life maladjustment and dropout intention. Samples and methods. The participants in this study were 314 airline service major students from three universities in South Korea. Data were collected from sophomore (40.1%), junior (30.9%), and senior (29%) students in South Korea. This study used SPSS Win.21.0 statistics programs to conduct the frequency test, exploratory analysis, and reliability and correlation tests. For the moderated mediation analysis, ‘Model 14 of PROCESS macro ver.4.0’ was used as the statistical method. Results. First, dropout intention had positive correlations with both online practical class-related stress (r = .518, p&lt;.01) and college life maladjustment (r = .325, p&lt;.01), while it had a negative correlation with resilience (r = -.494, p &lt; .01). Second, resilience was found to have conditional indirect effects on the relationship between online practical class-related stress and dropout intention through college life maladjustment that were significant (p &lt; .01) when the resilience values were 4.0 (.0379~.1200) and 4.5 (.0244~.0740), respectively. Therefore, the moderated mediation effect of resilience was verified. Practical significance. This study found that airline service major students with high resilience have decreased dropout intention. The results of this study indicate that students’ resilience should be fostered and reinforced with the goal of reducing or overcoming students’ college life maladjustment and dropout intention during the COVID-19 pandemic.

The Association Between Mother's Descriptive Language and Children with Autism's Conversational Repair: A Moderated Mediation Analysis.

This study tested the role of children with autism spectrum disorder (ASD)'s conversational expansion in mediating between mothers' descriptive language and children with ASD's conversational repair, and whether this mediation was moderated by the relative complexity of mother-child language. Videos of forty children with ASD engaging in various activities with their mothers were transcribed into language samples and then coded. Mediation analyses indicated that conversational expansion mediated the association between descriptive language and conversational repair. Moderated mediation analysis further indicated that the relative complexity of mother-child language moderated the relationship between descriptive language and conversational expansion, creating a conditional indirect effect. Although preliminary, the results of this study provide parents and practitioners with a new idea of language intervention strategies.

Red media, blue media, and misperceptions: examining a moderated serial mediation model of partisan media use and COVID-19 misperceptions.

Misinformation and misperceptions about COVID-19 have undermined democratic system. Partisan media are regarded as one of the culprits for facilitating the spread of misinformation. Grounded in the extended communication mediation model, this study analyzes a U.S. survey sample and examines the conditional indirect effects of partisan media use on COVID-19 related misperceptions. Findings show that using conservative and liberal media both have positive effects on misperceptions and message derogation. Conservative media use has a negative impact on perceived response efficacy, whereas liberal media use positively influenced it. Furthermore, the effect of liberal media use on misperceptions became negative when serially mediated by perceived response efficacy and message derogation. Lastly, discussion network heterogeneity was a significant moderator, such that the indirect effects of partisan media use on misperceptions became weaker among those with a more heterogeneous discussion network. Theoretical and practical implications are discussed.Supplementary InformationThe online version contains supplementary material available at 10.1007/s12144-022-03772-x.

The Roles of Minority Stress and Thwarted Belongingness in Suicidal Ideation among Cisgender and Transgender/Nonbinary LGBTQ+ Individuals

Rates of suicidal ideation (SI), attempts, and death by suicide are consistently elevated among persons from sexual and gender minority groups relative to the general population. Experiences of minority stress and thwarted belongingness may contribute to elevated risk, and be most pernicious among persons with multiple marginalized identities. Aim The present study sought to examine the relation between gender identity (cisgender vs. transgender and nonbinary individuals [TNB]) and recent SI among a convenience sample of lesbian, gay, bisexual, questioning, and queer adults. Methods Participants (N = 807) completed an online survey with measures of minority stress, SI, and thwarted belongingness. Results We tested a mediation model in which TNB identity was indirectly associated with SI via minority stress (β = 1.94, SE = 0.30, Bootstrap 95% CI = [1.39, 2.58]). We also investigated thwarted belongingness as a moderator between minority stress and SI, and found evidence of a two-way interaction (β = 0.01, SE = 0.001, p < .001). The conditional indirect effect of gender identity on SI through minority stress was higher for individuals with higher levels of thwarted belongingness (β = 0.07, SE = 0.02, Bootstrap 95% CI = [0.04, 0.11]). Conclusion Gender identity was indirectly associated with SI through minority stress and elevations in minority stress were associated with more frequent SI. The minority stress and SI association was strongest for participants reporting higher thwarted belongingness. Building and maintaining strong social support networks may be especially important for persons with intersecting gender and sexual minority identities who face minority stress. HIGHLIGHTS TNB gender identity was indirectly associated with SI via minority stress Thwarted belongingness moderated the relation between minority stress and SI The minority stress SI relation was strongest at higher thwarted belongingness