Family-centered care (FCC) in the neonatal intensive care unit (NICU) is an approach to caring that values the individual needs, expectations and values of the patient and family. Family-centered care is a mutually respectful relationship that can help redefine care; shape policies; alter NICU design; and improve physical, emotional, and financial outcomes. The core concepts of FCC, as outlined in 1992 by the Institute For Family-Centered Care include (1) dignity and respect, (2) information sharing, (3) participation, and (4) collaboration. It is believed that these core concepts will change the neonatal environment, as we know it. The core concepts of FCC are easily integrated into pain management in the NICUwhen parents and family are included in the process. For the past 2 decades, there have been tremendous advancements in our understanding of the neurobiology of pain, its mechanisms of pain transmission, and the immediate and long-term consequences of unmanaged pain. There are now evidence-based guidelines that assist clinicians in accurately assessing pain and choosing the appropriate pharmacologic and nonpharmacologic interventions to alleviate the symptoms. These significant developments not only respect the health and safety of infants but also value their individuality as a person. It is without a doubt that pain assessment and management reflect the first core concept of FCC. However, when considering the remaining core concepts of FCC, it is no longer appropriate to manage infant pain without including the infant and family. Only a few studies have examined the role of parents in the assessment andmanagement of pain, their perceptions of their infant's pain, or their satisfaction with the pain practices in the NICU. Until these concepts are clearly embraced, full integration of FCC is not possible. The first example of parents' concerns about their infant's pain was documented in a story in the Washington Post about their son who had had cardiac surgery without the benefit of analgesia or anesthesia. The poignant story that gained national attention was the catalyst that encouraged other parents to express both their feelings and frustrations about their infants' unrelieved pain and the impact of watching their infant in pain. Since that time, only a handful of studies have