Concept Of Emotional Labour Research Articles

Emotional Labor in Dementia Research.

The concept of emotional labor refers to the regulation and management of emotions within the workplace. This labor may involve a dissonance between the emotions that are internally felt and the emotions that can be externally expressed. The concept of emotional labor can be applied to the emotional management that occurs during research often when directly interacting with research participants. These emotions can have a positive role in building rapport and enabling the researcher to understand the participant's world. But equally, it can lead to emotional strain and potentially have a negative impact on researcher well-being. In this paper, we apply the concept of emotional labor to dementia research. While there has been attention paid to ethical issues in dementia research, this has often focused on the impact on the participant and not the researcher. Within this paper, we first draw on the literature to provide an overview of the role of emotional labor in the research context. Within the literature, we identify nine research scenarios where emotional labor might occur within dementia research. We then present three case studies illuminating our experiences of emotional labor within dementia research. These case studies provide illustrative examples of some of the research scenarios identified in the literature. To synthesize the learning from the literature and our case studies, we propose peer-critiqued recommendations for managing emotional labor in dementia research. We conclude by considering the implications for other health researchers.

Emotional Labor and the Problem of Exploitation in Roboticized Care Practices: Enriching the Framework of Care Centred Value Sensitive Design

Care ethics has been advanced as a suitable framework for evaluating the ethical significance of assistive robotics. One of the most prominent care ethical contributions to the ethical assessment of assistive robots comes through the work of Aimee Van Wynsberghe, who has developed the Care-Centred Value-Sensitive Design framework (CCVSD) in order to incorporate care values into the design of assistive robots. Building upon the care ethics work of Joan Tronto, CCVSD has been able to highlight a number of ways in which care practices can undergo significant ethical transformations upon the introduction of assistive robots. In this paper, we too build upon the work of Tronto in an effort to enrich the CCVSD framework. Combining insights from Tronto’s work with the sociological concept of emotional labor, we argue that CCVSD remains underdeveloped with respect to the impact robots may have on the emotional labor required by paid care workers. Emotional labor consists of the managing of emotions and of emotional bonding, both of which signify a demanding yet potentially fulfilling dimension of paid care work. Because of the conditions in which care labor is performed nowadays, emotional labor is also susceptible to exploitation. While CCVSD can acknowledge some manifestations of unrecognized emotional labor in care delivery, it remains limited in capturing the structural conditions that fuel this vulnerability to exploitation. We propose that the idea of privileged irresponsibility, coined by Tronto, helps to understand how the exploitation of emotional labor can be prone to happen in roboticized care practices.

The Emotional Labour of College Student Activism: An Interview-Based Study

Abstract Activism inherently involves emotional engagement, often stemming from personal experiences, connections to the issue, or fuelled by emotions like anger, frustration, and a drive for positive social change. This article builds upon Hochschild’s concept of emotional labour, expanding its scope to encompass the emotional dimensions of activism among college students. We delve into the lived experiences of 67 college student activists in the mid-Atlantic region of the USA, uncovering the emotional impetuses driving their activism, the challenges of activist burnout resulting from their emotional labour, and the strategies employed to navigate its emotional toll. By analysing the emotional narratives shared by these student activists, this article seeks to contribute to the understanding of academics and practitioners by constructing a comprehensive framework that illuminates how emotions affect their activism toward effecting transformative social change.

Putting the cart behind the horse: conceptualising the “emotionality” of mentoring in initial teacher education

Purpose This conceptual paper explores the complex, and neglected, area of mentor development in initial teacher education (ITE) in Australia. It focuses on the emotionality of mentoring, drawing on concepts of emotional labour and emotional intelligence to develop a framework of effective mentoring that helps explain the essence of a mentor’s role in supporting preservice teachers.Design/methodology/approach This conceptual paper draws together mentor-support practice wisdom and research literature from several relevant areas. It draws on constructive developmental theories and complex stage theory to reaffirm the intricate nature of mentor learning and development. This paper critiques the current utilitarian emphasis on mentoring as a way to improve student outcomes without first having clarity on how to improve mentoring itself.Findings We introduce the mentoring as emotional labour framework as a way to better understand the nature of mentoring within ITE and as a tool for developing more effective mentor supports. We present “exemplar cases”, which are amalgamations of field observations to illustrate aspects of the framework – however, we do not claim they provide evidence of the utility or accuracy of the framework.Originality/value Previous research and policy have tended to gloss over the skills required for effective mentoring, whereas this paper places the emotional labour of mentoring front and centre, explicitly conceptualising and describing the personal and interpersonal skills required in a way that aims to support and empower mentors to recognise existing strengths and areas of potential growth.

Okul Yönetiminde Duygusal Emek: Okul Yöneticilerinin Görüş ve Deneyimleri

This paper seeks to examine the views and experiences of school administrators about the emotional labor that they exhibit in the school environment. The study group consists of a total of 30 school administrators. The qualitative method was used and a basic qualitative research design was adopted. The data were gathered through a semi-structured interview form and analyzed through content analysis. The results showed that there were feeling rules in school administration, and the emotions of school administrators are shaped mainly by informal rules such as personal characteristics and professional ethics rather than formal rules. It was determined that school administrators do not reflect their negative feelings, such as anger, sadness, and fear in the school environment and act to display the appropriate emotion (surface acting). In addition, it was understood that as a requirement of being an administrator, they force themselves to feel certain emotions to treat everyone equally and create a positive school climate (deep acting). School administrators indicated that the effort to manage their emotions in their relations with people in the school environment caused negative results such as burnout, weariness, unhappiness, stress, tension, nervousness, headache, regret, insomnia, tension, and restlessness. On the other hand, school administrators expressed that exhibiting emotional labor also had positive results. These include positive communication and school climate, happiness, psychological relaxation, getting to know people better, success, gaining people's trust, being more cautious and foresighted, being accepted, mature and the feeling of being a good person. Regarding the results, the concept of emotional labor and related skills can be integrated to the pre-service and in-service training of school administrators. Also some recommendations are made for the process of the school administrator selection process.

Hangi tür duygusal emek tükenmişliğe yol açar?

Many studies have been conducted on the antecedents, consequences, conceptual framework, and measurement of emotional labor, which have been examined in h emotional labor focus on the effect of emotional labor on organizational performance and employees' attitudes and behaviors towards work. Although many studies examine employees' attitudes and behaviors toward work, different findings have been obtained about how which type of emotional labor (surface acting, deep acting, and naturally felt emotions) affects employees' attitudes toward work. For this reason, in this study, the effect of emotional labor types on burnout was examined with the participation of service sector employees (N = 306). According to the findings, it has been determined that surface acting has a role in increasing employee burnout, while deep acting and naturally felt emotions reduce burnout. The findings show that examining and evaluating emotional labor according to types rather than generalizing the concept of emotional labor as a whole will serve more comprehensive and healthy inferences.

The Effect of Work Engagement on Emotional Labor: A Study on Teachers

Teachers are extremely valuable and sacred employees in terms of cultivating the precious works of all generations. It is considered as a pre-acceptance that teachers, who face many problems such as basic wages, work-family conflict, health problems and being appointed to civil service, are engaged about work throughout their careers. While feeling this engagement, how they come into contact with the concept of emotional labor is the focus of the research. In other words, do teachers reflect their feelings as they are despite problems, or do they behave as they should? In this context, the relevant research was applied to 192 teachers working in Trabzon in the period of June-July 2022 using the snowball sampling method and the data were collected by face-to-face survey technique. The data were interpreted within the framework of correlation and regression analyzes with the SPSS program. According to the obtained correlation analysis results; there is a significant and positive relationship (r=0.441, p

Emotional burden in social professions and its implications – presentation of own research results against a literature review

The article presents an overview of emotional burdens that are typical of social professions, along with their causes, protective factors, and health implications. Particular attention is given to the demands associated with social interactions occurring between those helping and those asking for help, which are expressed by interpersonal communication. The subject matter is discussed using examples from the work environment of health care workers and staff at emergency call centres. The results of own research are compared with the findings of other current studies. The introduction presents information on the sources of emotional burden experienced by health care employees, taking into account the changes caused by the COVID-19 pandemic. The requirements associated with interpersonal communication are discussed using the concept of emotional labour. In the following part, the adverse consequences of emotional labour ‒ such as occupational burnout syndrome and health problems ‒ are discussed. They are illustrated with the results of our own study. The problems identified fall within two main domains. First, relationships linking emotional labour to the levels of empathy, work engagement, and professional burnout are examined. The second issue encompasses the predictors of job burnout including the demands of the work environment, marital status, and childcare burden, as well as personal resources in the form of the levels of perceived stress, generalised self-efficacy, and active hobbies. Negative changes pertaining to the levels of helplessness, burnout, and overweight and obesity relating to work during the first wave of the COVID-19 pandemic are also presented. The final part includes a summary and conclusions.

Setting the Stage

Within scholarly and professional LIS literature, researchers and practitioners have applied the language, theory, and practices of stage performance to the context of academic library instruction. Recognizing the power of discourse in shaping professional norms and values, I wonder: How might the widespread presence of performance-based approaches to library instruction impact assumptions and expectations of those librarians who provide it? To better identify, interrogate, and imagine the implications of this discourse, this article first provides a review of the scholarship that has contributed to and resisted the phenomenon of library-instruction-as-performance, drawing upon the work of researchers who have engaged with theatrical, dramatic, or comedic approaches to library instruction. Using content analysis and close reading, I then analyze recent academic library conference programs to further understand how this thinking has been brought to life through professional development opportunities. Upon discovering a cluster of emotional themes within these texts, I follow how the discourse of performance in library instruction intersects with the concept of emotional labour in libraries, exploring how performance-based approaches can both demand emotional labour from and provide emotional reprieve to instruction librarians. In doing so, I focus on the interplay of professional discourse in library instruction and behavioural expectations of librarians—including their emotional expressions—to better understand how these phenomena co-exist and reinforce one another.

How social media fatigue feigning and altering emotion discourage the use of social media

PurposeSocial media fatigue (SMF) has been widely recognized; however, previous studies have included various concepts into a single fatigue construct. Fatigue has typically been explored from the stressor-strain-outcome (SSO) or stimulus-organism-response (SOR) perspectives. To further investigate SMF, the authors split it into the two constructs of exhaustion and disinterest. Furthermore, the authors introduced the concept of emotional labor and identified rules that may affect surface and deep acting strategies.Design/methodology/approachThe authors designed and conducted a survey to collect data from social networking platform users.FindingsResults from 364 users of social networking platforms supported most of the authors' hypotheses. First, most of the display rules affect the choice of deep or surface acting. Second, both types of acting lead to exhaustion, but only surface acting leads to disinterest. Third, discontinuance intention is affected by both types of fatigue.Originality/valueThis study contributes to SMF research by adding more antecedents (deep and surface acting) based on the emotional labor perspective and showing the impacts of communication rules on emotional labor. In addition, this study also distinguishes disinterest-style fatigue from exhaustion.

Interrogating Emotional Labour: Sacrificial Labour and the Ethics of Care in Chan Ho-Kei’s Second Sister

This essay discusses representations of labour within the capitalist system of contemporary Hong Kong as portrayed in Chan Ho-Kei’s Second Sister. It shows how these representations take the forms of what I call sacrificial labour on the one hand, engaged in by working-class characters such as Nga-Yee, the protagonist of the novel; and ‘uncaring’ labour on the other hand, engaged in by N, the complex hacker-investigator at the centre of the novel. The essay compares these representations of labour with Hochschild’s definition of emotional labour in The Managed Heart, and explores how rethinking and re-evaluating the former can also help defamiliarize and interrogate the latter. The essay also argues that the novel highlights the inadequacies of the concept of emotional labour in truly addressing people’s emotional needs, and that it suggests that only labour that comes more from the ‘heart’ (161)—with less ‘management’ than in Hochschild’s model—is adequate for this purpose. This remains a difficult, and perhaps even impossible, task, but is posited as an important ideal to be aware of.

‘Required to Care’: Emotional Labour and the Futures of Work in Catherine Lacey’s The Answers

The concept of emotional labour pervades recent popular discourse. However, this discourse tends to emphasize the unpaid work performed in personal and familial relationships. This erases Arlie Russell Hochschild’s distinction between emotion work and emotional labour, the latter of which is a waged ‘management of feeling’ that ‘create[s] a publicly observable facial and bodily display’. This focus on unwaged emotion work identifies a real site of exploitation, but tends to obscure the recent historical tendency of care work to be subsumed increasingly into new forms of low-waged labour. I examine this tendency by turning to Catherine Lacey’s speculative novel The Answers (2017), which follows an indebted young woman, Mary, who takes a contract job in an experiment run by a celebrity seeking love. Alongside ‘girlfriends’ with other intimate roles, Mary is paid to be an ‘Emotional Girlfriend.’ I argue that the novel’s thought experiment of splitting the various roles of a romantic partner into separate, waged jobs not only commodifies affective labour, but also replicates the process of industrial deskilling in its depiction of the real subsumption of affective work into the service sectors. Next, I discuss the role of the experiment’s Research Division, which not only monitors experimental subjects via cameras, sensors, and interviews, but also directly influences their behaviour using ‘internal directives’, or chemical instructions that biologically optimize emotion. I argue that these directives intensify the management of feeling to make working subjects’ emotions more productive for capital. The argument concludes that The Answers updates Hochschild’s theory to account for work that is now often less secure, but fails to address the political questions it raises.

Understanding Health Fraud Offenders in China: An Emotional Labour Perspective

AbstractExisting literature has highlighted the importance of recognizing health fraud offenders’ intentional manipulations of victims’ vulnerabilities. However, the manipulation tactics of health fraud have received little attention. This study aims to extend the current understanding of health fraud by incorporating the concept of emotional labour. Nested in the Chinese context, which owns the most populous ageing population, three sets of qualitative data were collected, including 13 semi-structured interviews, 233 judicial documents, and 197 media reports. The findings suggest that health fraud offenders utilized three types of emotional labour as means of committing crime: including the labour of anxiety relief, the labour of filial piety, and the labour of social networking. This article not only provides novel insights into understanding health fraud, but also contributes to introducing the concept of emotional labour in criminological and socio-legal studies.

The emotional labor of physical education teachers in ‘difficult contexts’: an inductive analysis of the most significant moments of their career

ABSTRACT Introduction Originally, the concept of emotional labor comes from the sociological work of Hochschild (1983. The Managed Heart: Commercialization of Human Feeling. Berkeley: The University of California Press). In recent decades, it has also been defined in approaches of a more psychological nature within a variety of professional contexts. However, the emotional labor of teachers has been the subject of only a limited number of studies, especially in Physical Education (PE). It is essential to better understand the forms and inducers of teachers' emotional labor in this context. PE in ‘difficult' teaching contexts particularly can test teachers' emotions. This article aims to analyze the forms and inducers of PE teachers' emotional labor in ‘difficult’ contexts, during the most significant moments of their career, according to an inductive situated psychological approach. Method 61 PE teachers working in ‘difficult’ French classrooms agreed to participate in this research. Using the critical incident method, we asked these teachers to tell us about the most significant moments of their career in this context. The 203 critical incidents collected were inductively analyzed, according to a ‘grounded theory’ approach, in five stages. Processing data in this way allowed us to identify the forms and inducers of the teachers’ emotional labor in each critical incident collected. Results Four forms of emotional labor were identified through the analysis. Two of them refer to an active position (n = 116; 57.1%): ‘To master the negative emotions generated by an unpleasant situation’ and ‘To master the positive emotions generated by a pleasant situation’. The remaining two categories relate to a passive position (n = 87; 42.9%): ‘To feel and express the positive emotions generated by a pleasant situation’ and ‘To feel and express the positive emotions emerging from an unpleasant situation’. The inducers of the teachers’ emotional labor were mostly negative (n = 106; 44.9%) and can be divided into six categories (including that of ‘Student violence against the teacher’). Conversely, three categories of positive inducers were also identified (n = 130; 55.1%), especially that of the ‘Quality of human relations within the school’. The relationship between the forms and inducers of the teachers’ emotional labor revealed that the active forms emerged from negative inducers and that the passive forms were related to positive inducers. Discussion and conclusions The emotional labor of PE teachers in ‘difficult’ contexts mainly consists in mastering negative emotions in situations that are sometimes very risky. These situations are mostly linked to student violence, social difficulties, and disruption. However, our results also highlight the fact that PE teaching in ‘difficult’ contexts should not be viewed solely as negative. Teachers also experience significant positive emotions, which refer to the passive forms of emotional labor. These positive emotions are moreover intense since the teachers have previously experienced difficulties in this context. They are mainly linked to the quality of human relations within these schools.

A TEACHER OR AN ACTOR? ON EMOTIONS AND THE EMOTIONAL LABOR AMONG TEACHERS: A LITERATURE REVIEW

The teaching profession involves demands of various kinds as recently more and more space has been given to the emotional aspect that emerges from teaching. This trend stems from the awareness that teachers need to cope not only with pedagogical tasks but also with emotional burdens since teaching does not only involve pedagogical training as it carries many emotional aspects. In recent years, more and more studies address the issue of emotions in teaching. The concept of emotional labor refers to the ability to regulate emotions in an occupational setting. Studies on emotional labor among teachers have been conducted in the United States, in Europe and Asia. The concept of emotional work was first coined in 1983 by the American sociologist Arlie Hochschild. Two main techniques (strategies) have been identified: "surface acting" - the expression of an ideal emotion that is inconsistent with the authentic emotion and "deep acting" - turning the ideal emotion into an authentic emotion in order to match the expression of the emotions demanded by the organization. Based on studies that have indicated the relevance of emotional labor to teaching, this study seeks to review the topic of emotional labor and demonstrate a link between emotional labor and emotional regulation among teachers.

The link between emotional labor and employee performance in the services sector

The lack of clarity related to the concept of emotional labor has impeded its development regardless of the conspicuous importance of emotional labor for the external and internal environments which include the employees, organizations, structure, operations, and clients. Thus, this research aims to highlight the connection between emotional labor and its impact on employee performance. This study is concerned with the employees in the services sector in the period between January 2011 and June 2022 and included a total of 21 articles. In general, this review found that emotional labor can result in positive results for the business, as enhancing workers’ satisfaction as well as performance, on the other hand, burnout and poor job performance when people are compelled to express emotions differently than their own, the findings were highlighting the consistent connection between surface acting (SA) and employee performance. Nonetheless, the findings of deep acting (DA) and the employee’s performance were blended (Çağlıyan et al., 2013; Alsakarneh et al., 2019). Searches were conducted using ProQuest, EBSCO, Emerald Insight, PsycINFO, Science Direct, and Google Scholar. The research team systematically reviewed each article and relative reports, eliminating those not relevant to the review.

Stretching the Double Hermeneutic: A Critical Examination of Lay Meanings of ‘Emotional Labour’

This article explores how the concept of emotional labour has moved from sociological into lay discourse as a case study of the double hermeneutic and concept creep, demonstrating the effect sociological concepts can have on lay actors’ understanding of their everyday lives. From an analysis of 41 news and magazine articles about emotional labour, we identify the various meanings the term carries as well as the ideologies and logics that underpin them. The concept has become a tool used to frame discussions around gender inequalities in unpaid work, including housework, emotion work, and providing support. However, the Marxist underpinnings of the original concept have been subverted within a lay discourse that is largely reflective of a liberal feminist and neoliberal ethos.

Güvenlik Güçlerinin Performansında Duygusal Emeğin Etkisi: Kavram Ve Literatür Odaklı Bir İnceleme

İşin ve örgütün gereklerine uygun olarak duyguların yönetilmesi duygusal emek kavramı ile açıklanmaktadır. Özellikle güvenlik gücü personeli açısından hizmet sunduğu mağdur ve suçlu bireyler ve elinde bulunan kamu gücü gözetildiğinde, uygun duygusal emek stratejisinin seçilmesi kritik bir süreçtir. Nitekim duygusal emek örgütsel performans ve çalışanın psikolojik sağlığı üzerinde olumsuz birçok etkiye sahiptir. Bu kapsamda duygusal emeğin güvenlik örgütleri ve personeli üzerindeki etkilerinin incelenmesi amaçlanmıştır. Bu amaca uygun olarak çeşitli indekslerde taranan (Ulakbim, Scopus, Web of Science ve Proquest) yayınlardan ampirik sonuçlar sunan 24 çalışma ayrıntılı bir şekilde ele alınmıştır. Güvenlik güçlerinin etkinliğinin ve performanslarının arttırılmasına ve duygusal emeğin etkilerin azaltılmasına yönelik somut önerilerde bulunulmuştur. Çalışmanın sonuçlarının kaos ve düzen arasındaki ince çizgide önemli bir rol üstlenen güvenlik güçlerinin sosyo-duygusal yeteneklerinin geliştirilmesi, bireysel ve örgütsel performanslarının arttırılmasına yönelik farkındalığı arttırırken, duygusal emek literatürüne önemli katkılarının olacağı değerlendirilmektedir.

GÜVENLİK GÜÇLERİNİN PERFORMANSINDA DUYGUSAL EMEĞİN ETKİSİ: KAVRAM VE LİTERATÜR ODAKLI BİR İNCELEME

The management of emotions in accordance with the requirements of the job and the organization is explained by the concept of Emotional Labor. Choosing the appropriate emotional labor strategy is a critical process, especially for the security force personnel, considering the victims and criminals they serve, and the public power in their hands. Emotional labor has many negative effects on organizational performance and the psychological health of the employee. In this context, it is aimed to examine the effects of emotional labor on security organizations and their personnel. For this purpose, 24 studies presenting empirical results from publications in various indexes (Ulakbim, Scopus, Web of Science, and Proquest) were discussed in detail. Suggestions were made to increase the effectiveness and performance of the security forces and to reduce the effects of emotional labor. It is considered that the results of the study will contribute significantly to the emotional labor literature, while raising awareness about the development of the socio-emotional abilities of the security forces, who play an important role in the fine line between chaos and order, and increase their individual and organizational performance.

Exploring the Challenge of Teachers' Emotional Labor in Early Childhood Settings.

One challenging aspect of working in early childhood education settings is engagement in emotional labor. Research suggests that emotional labor is associated with emotional exhaustion and burnout in early childhood teachers, but there is limited research available on this issue. Research focusing on early childhood contexts in the United States is especially limited. This paper explores the concept of emotional labor by early childhood teachers and reviews some of the research on teachers’ experience of emotional labor in the classroom. Implications of the current research are discussed and suggestions for future research are provided. Possible solutions to the challenges of emotional labor are presented, focusing on mindfulness strategies.