Business Process Management Concepts Research Articles

The effects of business process management on improvement of firm performances

The main purpose of this paper is to explore the acceptance of the business process orientation (BPO) in management practice of Serbian companies. The paper investigates the effects of business process management (BPM) on organizational performances. The empirical research was conducted on a sample of 120 enterprises by interviewing the managers, identifying their opinions and practices for the period 2012-2014. The research results demonstrate that the BPM elements have a positive influence on the performances of business processes. The obtained results are very useful for managers in Serbia, since they point out the relevance of more consistent application of business process management concept in day-to-day business activities with the aim of effective decision-making.

THE CONCEPT OF PROCESS APPROACH TO MANAGEMENT

The article analyzes the concept of Business Process Ma-nagement and its development within the process approach to management and looks at the problems of increasing ma-nagement efficiency. The study is conducted through comparing TQM, BPR, BPM and BPMS management concepts. As the result the author draws the conclusion about rapid development of information technology in business process management during the evolution of BPM concept.

Estimating the Optimal Model for Traffic Accidents in Jordan for the Period of (1995–2010)

This study aims at exploring important details concerning traffic accidents in Jordan by studying the relatedfinancial costs (million JD) for the period (1995–2010). Twelve regression models have been treated. This studyspecifies the appropriate model which depends on the least of mean square error (MSE). We argue, based on ouranalysis, that compound function is the best way Business Process Management Concepts LlanguagesArchitecturesor studying the financial costs for traffic accidents in Jordan. All computations used in this paperperformed using the Statistical Package for Social Sciences (SPSS) and (Minitab 14). The main results, based onthe conducted analysis, are presented below:1) The study proved that the compound function is an appropriate and suitable model to measure and analyzethe financial costs for the traffic accidents in Jordan which depends on the least of mean square error (MSE); 2) The study proved that the response variable (time) has a significance effect on the dependent variable(financial costs for the traffic accidents); 3) The study showed that the total financial cost for the traffic accidents is equal to 3025 million JD.;The following are the main findings regarding traffic accidents in Jordan: 4) Traffic accident is costly in Jordan. 5) It is appropriate to utilize the compound function model to forecast the financial costs for the trafficaccidents in Jordan, to draw plans for the future.6) Establishment of the traffic accident awareness will decreese the traffic accident. 7) Governmental regulations can help in solving the traffic accidents problem. 8) Maintaining the infrastructural road and providing people for all facilities will be helpful to solve the trafficaccidents problem.

GESTÃO DE PROCESSOS DE NEGÓCIOS ALINHADA À GESTÃO DE MUDANÇAS COM ÊNFASE NA MELHORIA CONTÍNUA DE PROCESSOS: PROCESSO FOLHA DE PAGAMENTO

Companies increasingly need to know your business processes and be prepared for rapid changes that the market currently provides. To this end, organizations must be able to improve their business processes and to understand both the operational level and the strategic one, making it possible to meet the goals and targets set. This article proposes to assess how companies can align Continuous Improvement by applying Business Process Management with support of Change Management and utilizing Technology and Architecture of BPM as a competitive. It began a study to consolidate the concepts of business process management, change management and BPM architecture. Then, it was presented a case study showing an analysis of a payroll process from the strategic alignment to the use of a BPMs suite. Finally, the conclusion relates to the main results based on this analysis.

A Socially Driven, Goal-Oriented Approach to Business Process Management

Over the recent years, there has been much discussion about the concept of Social Business Process Management (SBPM) and how it is able to overcome some of the limitations of the traditional BPM systems. This paper aims to address gaps in social BPM research by working towards a goal-driven SBPM meta-model that seamlessly integrate the process design and enactment stages. This approach also makes use of a process recommendation system to guide the activities of the users based on their social behavior and social goals. We argue that this approach will lead to truly social driven process enactment environments.

Using reflective journals to engage students in learning business process management concepts

Business Process Management (BPM) is an emerging discipline involving managers making a variety of decisions that have enterprise-wide impacts. The abilities to think critically and reflect on experience are capabilities required by managers in dealing with BPM-related decisions on a day-to-day basis. This paper describes the use of reflective learning journals as a way of developing reflective capabilities and engaging students in learning BPM concepts. The reflective journal entries of 102 students enrolled in a Master’s level BPM unit offered by a business school are analysed using the Leximancer qualitative data analysis software tool. Through an analysis of what students write about in their journals and how their entries are constructed, key characteristics of reflective learning journals are identified in relation to the challenges of BPM education.

Promises from SOA

PurposeThe purpose of this paper is to support the application of a combined BPM (business process management)/SOA (service‐oriented architecture) approach and contribute to the body of knowledge on the business value of SOA.Design/methodology/approachThis case study highlights the promising results of a process reengineering project at Belgacom Mobile, Belgium's largest mobile telecommunications operator. The reengineering effort centered around a key automation pillar involving in particular the optimization of the SIM card ordering process. SOA principles were applied to ensure both the flexibility of the redesigned process and its capability of dealing with newly emerging SIM card types. This case demonstrates the potential benefits of combining BPM and SOA concepts to establish IT‐enabled process innovation.FindingsIn terms of performance improvement, the studied project resulted in: increased process flexibility and consistency, considerably shorter lead times, and enhanced process control.Research limitations/implicationsThe findings from this case study present useful insights for other companies trying to reap the benefits of combined BPM and SOA. However, the single case study approach presents some limitations to the generalizability of the proposed learning points and concepts. Some case specific features such as the sector or company size might influence the generalizability. Nevertheless, the paper rather intends to trigger conceptual thinking about IT‐enabled process innovation and an architectural approach.Originality/valueThe added value of this project, which contributes to the general understanding of SOA potential for BPM, lies in its innovative approach, whereby product and process are separated by means of production process ID creation. The redesign approach thus provides a sustainable answer to the ever shortening life cycle of products and technologies. In particular process practitioners will find value in reading the learning points from this paper.

Romanian Market Acceptance for Business Process Management Skills Development

The paper presents a Business Process Management (BPM) training program initiative (and particular its market acceptance and impact) developed in the context of the Leonardo da Vinci Programme, project no. LLP-LdV-ToI-2010-RO-010, built in an international partnership (Slovenia-Romania-Austria). The experience (wisdom, knowledge, information) gained by a Slovenian group of trainers in building, disseminating and practically implementing a BPM training program has been transferred (and adapted) to Romania, using the basic knowledge already existing in the field. The main ideas debate in the paper are: (1) a brief description of the BPM concept and a short overview of the existing training programs on the market; (2) presentation of the proposed CertiBPM training program structure; (3) research results regarding the Romanian market acceptance of the CertiBPM training program based on the participants/trainees feed-back collection and process (marketing survey); (4) Conclusions and lessons learned.

Understanding Process Performance Measurement Systems

Understanding Process Performance Measurement Systems The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the term PPMS in the title were found. The literature analysis showed that PPMS is a relatively new topic in the area of performance measurement. In order to understand PPMS, it was crucial to explain the concepts of business process management, business performance measurement and Performance Measurement System (PMS) which are well known and used in the literature and practice. PPMS is a special type of PMS that should be used in process-oriented organizations. Limitations of this research lie in the fact that all the conclusions were derived only from the literature, not empirical research. The results presented in the paper continue towards providing an updated overview of the current state of performance measurement, especially PPMS in order to identify the existing research gaps on which ongoing and future research efforts regarding this topic can be focused.

Business process management: a missing link in business education

PurposeThe purpose of this paper is to analyse the inadequacies of current business education in the context of “process”. It presents an analysis of the background to business processes in historical perspective and posits the significance of business management for today's business education. It argues the importance of business processes and business process management (BPM) in the context of the current and emerging information technologies (IT) and business education and highlights its ability to offer a missing link between business, IT and strategy.Design/methodology/approachThe approach involves analysis and review of the literature and analysis of secondary data.FindingsEven though business processes have been the subject of formal study from multiple perspectives for a long time, since the start of industrial age, processes still are not well understood, left unmanaged and poorly executed. With business schools teaching primarily function specific and narrow and IT schools focused on narrow technical skills, learning and understanding “process view” and “integration” is left to the individual student or academic, this study observes. It posits the significance of BPM and highlights its ability to provide the missing link to business education. It reports on the strategies employed by business schools and discusses the challenges in BPM education.Research limitations/implicationsRecognising the importance of BPM by business schools and embedding the BPM concepts and tools in a unified integrated curriculum across the business school with an inter‐disciplinary focus is challenging for business schools. Further studies, investigating how practitioners perceive this gap and on the effectiveness of different strategies of teaching BPM, are important.Practical implicationsThese findings will help practitioners in understanding the gap between university education and practice and to develop appropriate training and development strategies.Originality/valueThe paper provides an analysis of the concept of “process” from an historical perspective and posits BPM as a missing link in business education that delivers “integration” and “process orientation” to business students.

BPM 구현을 위한 단위업무의 IT시스템 지원도 평가

빠르게 변화하는 경영 환경 속에서 기업들은 변화에 대응하며 기업의 지속적인 성장을 위해서 프로세스 경영, ERP 등 기업의 업무 프로세스 혁신기법과 업무를 지원할 수 있는 IT시스템들을 도입하여 왔다. 하지만 통합적 관리 체계의 부재로 업무 프로세스와 IT간의 분리 현상이 발생하여 기업 경영의 효율이 저하되는 문제가 나타났다. 이러한 문제의 해결을 위해 BPM(Business Process Management) 개념이 대두되었고, 많은 기업들이 도입을 시도하고 있는 상황이다. 본 연구는 BPM 도입을 시도하고 있는 국내 건설기업을 대상으로 단위업무에 대한 IT시스템 지원도 평가를 통해서 BPM 도입의 주요 배경이 되는 업무 프로세스와 IT간의 분리현상에 대한 정량적 평가를 목적으로 하였다. 이를 위해 문헌 고찰과 사례 분석을 통해 평가의 필요성을 제시하고, 평가를 위해 건설기업의 본사업무를 중심으로 단위 업무를 계층화 하였으며, 업무지원 IT시스템을 분석하였다. 이를 토대로 평가 방법을 설계 하고, 평가 결과 분석을 통해서 건설기업의 BPM구현에 있어서의 시사점을 제시하였다. Many enterprises have adopted various management techniques and IT systems such as "Process Management", "ERP" for coping with rapid business environment change and for continual growth. However, the separation problem between business process and IT system which causes reduction of business management efficiency has occurred for the lack of integration management mechanism. To solve this problem, many companies try to adopt BPM (Business Process Management) concept. The purpose of this study is to identify this separation problem in Korean construction companies which are trying to apply BPM to their business through evaluating IT system support to business processes. This study indicated the need of evaluation through current researches and case studies, then made hierarchy of home business of construction companies and analyzed IT systems for supporting business. The evaluation method is designed based on these researches. This study proposed the implications for adopting BPM in construction companies based on evaluation results analysis.

Pockets of Creativity in Business Processes

Creative processes, for instance, the development of visual effects or computer games, increasingly become part of the agenda of information systems researchers and practitioners. Such processes get their managerial challenges from the fact that they comprise both well-structured, transactional parts and creative parts. The latter can often not be precisely specified in terms of control flow, required resources, and outcome. The processes’ high uncertainty sets boundaries for the application of traditional business process management concepts, such as process automation, process modeling, process performance measurement, and risk management. Organizations must thus exercise caution when it comes to managing creative processes and supporting these with information technology. This, in turn, requires a profound understanding of the concept of creativity in business processes. In response to this, the present article introduces a framework for conceptualizing creativity within business processes. The conceptual framework describes three types of uncertainty and constraints as well as the interrelationships among these. The study is grounded in the findings from three case studies that were conducted in the film and visual effects industry. Moreover, we provide initial evidence for the framework’s validity beyond this narrow focus. The framework is intended to serve as a sensitizing device that can guide further information systems research on creativity-related phenomena.

Business process management as competitive advantage: a review and empirical study

From a process perspective, Business Process Management is regarded as a best practice management principle to help companies sustain competitive advantage. This paper reviews and examines the key concepts of Business Process Management and its effects on organizational performance. Process Alignment and People Involvement are two key concepts for successful implementation of Business Process Management. The purpose of this paper is to discuss how these two constructs affect organizational performance. A questionnaire was used to collect data; resulting in useful insights into the field of Business Process Management. This research contributes to a better understanding of the field of Business Process Management. The findings provide in-depth interpretation of previous studies regarding the relationship between the effects of alignment on organizational effectiveness. The results present evidence that Process Alignment and People Involvement are positively associated with organizational performance. Through regression analysis, we also confirmed that Process Alignment is a mediator that contributes to People Involvement and on Organizational Performance.

Business process management: public sector implications

Business process management has received much attention in the industrial engineering and management literature, and its benefits are well known. Much less has been written in the public sector management literature, and what has been written has been very general. Hence, there is confusion among public managers about how business process management concepts should be implemented. How should public organizations reorganize to accommodate business process management? How are existing or new enterprise systems aligned with business process management methodologies? This paper addresses these issues, and concludes that public organizations will have to change their organizational structures radically as well as their enterprise systems in order to implement business process management concepts successfully. The paper also discusses the benefits of public sector process management, and focuses in some detail on two of the reasons that public organizations have incentive to implement business process management methodologies.

Business process management: a boundaryless approach to modern competitiveness

Discusses the concept of business process management as an approach which relies on cross‐functional contributions to organizational performance. Presents arguments on the importance of “hard” and “soft” elements which are all required for determining effective competitiveness. A review of the literature suggests that although the term “process management” is increasingly being used in everyday business language, the practical experience so far is very limited. Presents the concept of business process management through its various key elements, supported by practical examples. Discusses the methodological approaches used in various contexts for creating a culture based on process management. Concludes with some useful guidelines to support efforts in establishing a business process management culture.