Computer-mediated Communication Tools Research Articles

Interaction Equivalency in Self-Paced Online Learning Environments: An Exploration of Learner Preferences

This mixed methods study explored the dynamics of interaction within a self-paced online learning environment. It used rich media and a mix of traditional and emerging asynchronous computer-mediated communication tools to determine what forms of interaction learners in a self-paced online course value most and what impact they perceive interaction to have on their overall learning experience. This study demonstrated that depending on the specific circumstance, not all forms of interaction may be either equally valued by learners or effective. Participants differentiated among the various learning interactions available and indicated that informal interactions were as important as formal interactions in determining the quality of the online learning experience. Participants also reported the activity of blogging as being equally valued and in some ways superior to instructor-directed asynchronous discussion via the discussion board in a learning management system.

Peer Feedback Through Blogs: Student and teacher perceptions in an advanced German class

AbstractRecent years have seen the emergence of Web2.0, in which users are not only passive recipients of the featured content, but actively engaged in constructing it. Sites such as ‘Facebook’ and ‘Myspace’ are typical examples of this, as are blogs that allow users to present themselves online, to write about their daily lives or even to establish themselves as an authority on a particular subject. Due to the opportunities for self-reflection and interactive learning offered by blogs, they have also become one of the emerging tools in language pedagogy and higher education. At the same time, peer feedback is a technique that is increasingly used by educators instead of, or in addition to, tutor feedback, due to its potential to develop students’ understanding of standards, to initiate peer feedback, and to engage the student in the process of learning and assessment.This paper is concerned with the question to what extent blogs can facilitate peer feedback and what issues need to be addressed for them to be a valuable tool in this process. After reviewing the recent literature on peer feedback and the specific issues emerging from providing feedback through computer mediated communication (CMC) technologies, the paper presents the results from a pedagogic research project in an advanced German language class in which blogs were used for this purpose. Drawing on students’ blogs as well as the responses given by students in questionnaires and focus groups and responses by experienced tutors in interviews, the paper argues that blogs are potentially valuable tools for peer feedback, but entail the need to address specific issues regarding the choice of CMC tool for feedback tasks, training in the use of interactive online tools and the roles of teachers and students.

A closer look at tracking human and computer interactions in web‐based communications

PurposeKeeping track of users' communication activities in web‐based environments has always been considered a complex task. It requires tracking systems that are capable of efficiently tracking users' activities and producing tracking data that can be useful to various users. The objectives of this paper are two‐fold: to present an approach for better observing the different levels of human and computer interactions (HCI) during a computer‐mediated communication (CMC) activity; and to present the technical aspects of a web‐based tracking system for communication tools such as discussion forums.Design/methodology/approachThe research applications are applied to educational settings. Three cases of experiments with result analysis will also be presented. The paper studied different CMC tools. With the participation of researchers from different disciplines, including HCI and e‐learning specialists, we adopted the 5W1H method (When, Where, Who, What, Why, and How) and a participative method to build the approach. The result of the experiments and users' feedback allowed us to evaluate the approach.FindingsAn approach for efficiently tracking users' communication activities on CMC tools, by looking very closely at the different levels of HCI is shown. This paper demonstrates how useful it is to have tracking data with finer granularity and to provide significant data indicators to the participants in the learning process.Practical implicationsThe data indicators shown in this paper are computed based on the real needs of the participants in the learning process. The proposed approach can be implemented with any conceptual and development languages.Originality/valueOne of the particularities of this research is the approach for efficiently tracking CMC activities on both client and server sides. The quality of the tracking data from the three experiments shows the effectiveness of the system. Another contribution of this paper is a discussion of the important key issues related to the tracking data in learning environments.

Telecollaboration in multimodal environments: the impact on task design and learner interaction

With the development of new digital technologies and their gradual introduction into the language classroom, the Internet enables students to reach out beyond the confines of traditional teaching and learning settings, allowing previously non-existent access to foreign languages and cultures. On the one hand, the web allows learners to find authentic information and expand their knowledge; on the other, computer-mediated communication tools enable students to establish contact with target language learners and native speakers by engaging in telecollaborative exchanges. The tools at students' disposal are becoming increasingly more powerful, often combining different modes of communication in one single environment. In 2005, students of French at Carnegie Mellon University, US and French learners at the Open University, UK worked synchronously and asynchronously in online environments with native francophone students enrolled on a masters' programme in distance education at the Université de Franche Comté, France. Completing a set of three collaborative tasks, synchronous meetings took place over 10 weeks in the Open University's online audio-graphic tuition environment Lyceum, which provides multiple synchronous audio channels as well as synchronous text chat and several shared graphical interfaces. In addition to the output produced in this medium (oral, written and graphic) in the target languages (French and English), the project output, a shared reflection on cultural similarities and differences, took the form of several collaborative, asynchronous blogs. This contribution draws on data from pre- and post- treatment questionnaires, recordings of the online interactions, work published by the students in the blogs and discussions among learner and tutor participants exploring aspects of online partnership learning such as learning environment-specific affordances and their impact on task design as well as student and tutor perceptions of connectivity and interactivity.

The phenomenon of blogs and theoretical model of blog use in educational contexts

Many educators have attempted to implement a blog in educational contexts to enhance the communication environment among students and teachers. However, it is uncertain as to why traditional computer-mediated communication (CMC) applications should be replaced with blogs. It is time to comprehensively explore the effects of educational blogs by considering the CMC tools. This paper reviews prior studies and develops a model for the use of blogs in educational contexts by taking into account socio-technical systems theory. The model contributes to interactivity, an open system, a visualization tool, and a decentralized environment of online communication circumstance.

Distributed deliberative citizens: Exploring the impact of cyberinfrastructure on transnational civil society participation in global ICT policy processes

This study explores the impact of a virtual organisational structure called a policy collaboratory on a transnational NGO network participating in the UN World Summit on the Information Society (WSIS). A collaboratory is a center without walls, which uses computer-mediated communication (CMC) tools to support geographically distributed knowledge work (Wulf 1989). The interdisciplinary conceptual framework draws primarily on Roger's (1995) diffusion of innovation thesis. To explore the conceptual framework, we asked four grand tour research questions: (1) How is a policy collaboratory introduced into a transnational policy network?; (2) how is the collaboratory used?; (3) what impact does it have on participants?; and (4) to what degree can it be institutionalised? Using the second phase of WSIS as the setting for this longitudinal mixed-methods study, we purposefully selected the participants from the active WSIS civil society networks. After collecting baseline data in December 2003, we designed and implemented the collaboratory in January 2004, continuing to collect multi-modal data (surveys, interviews, email, computer logs) until shortly after the Tunis WSIS in November 2005. Key findings include: (1) training and a visionary change-agent are critical to successful diffusion; (2) participants may not utilise the full potential of the collaboratory; (3) even with limited use, the collaboratory can help to empower network members, especially those from developing countries, (4) institutionalisation of the collaboratory requires at least medium-term commitment and financial support. The study points to some of the challenges and opportunities of using the Internet and CMC tools to enhance geographically distributed participation in global governance processes.

Approaches to case analyses in synchronous and asynchronous environments

Computer-mediated communication (CMC) tools can be used to integrate time-intensive tasks, such as case study analyses, more easily into formal learning environments. How students talk together online in CMC environments is an area that has not yet been thoroughly investigated. This paper extends findings from a previous study by comparing two groups of preservice teachers analyzing cases in a synchronous and asynchronous environment. A case study and computer-mediated discourse analysis approach was taken to make sense of the discussion transcripts and student reflections. Booth and Hulten’s (2003) taxonomy of learning contributions is used as an analysis framework. Students made more participatory moves to establish presence in asynchronous environments and more interactive moves in synchronous environments. Reflective contributions were made in both environments, with few learning moves made in either. Students participated asymmetrically in both modes. The interplay between types of contributions, affordances of each mode, student preferences and student epistemological beliefs is explored, with implications for the design and analysis of case discussion tasks in CMC environments.

Online but off-topic: negotiating common ground in small learning groups

There is not yet a great deal of research in formal online learning environments focusing on the seemingly “off-topic” conversations that small groups engage in as they complete learning tasks together. This study uses the theory of common ground as a framework to explore what participants are talking about when not discussing the concepts to be learned and how participants negotiate common ground in distance learning environments, including their use of computer-mediated communication (CMC) tools. The e-mail, discussion forum, and chat transcripts of 10 small groups comprised of experienced distance learners were investigated using computer-mediated discourse analysis (CMDA), particularly attending to functional moves exchanged while completing tasks. Findings were as follows. First, groups talked more about off-topic issues such as logistics, social and technology concerns than they did the concepts to be learned. Second, they used the discussion forum more than chat or e-mail, but they did not vary much in their choice of mode for talking about particular topics. Finally, the groups established common ground through being explicitly responsive, responsible, and relational. Implications are that highly structured learning tasks should be balanced with more open-ended discussions that require less attention to logistic detail, students should be encouraged to attend to grounding strategies, and students should remain in the same groups long enough to develop such strategies.

Writing for Friends and Family: The Interpersonal Nature of Blogs

This research explores variables related to the use of personal-journal style blogs for interpersonal goals. A random sample of bloggers completed surveys exploring how the combination of extraversion and self-disclosure affect strong tie network size, which in turn serves as motivation to use blogs as an alternative communication channel. Bloggers who exhibit both extraversion and self-disclosure traits tend to maintain larger strong-tie social networks and are more likely to appropriate blogs to support those relationships. Age, gender, and education have no relationship to network size, blog content, or the use of blogs as a relationship maintenance tool. These results contribute to the continuing discussion about the impact that the Internet and its tools are having on relationships by suggesting that, rather than promoting isolation, computer-mediated communication tools such as blogs often function to enhance existing relationships.

The Impact of Information and Communication Technology on Interpreter Training

CAIT (Computer Assisted Interpreter Training) is a relatively new field of Interpreting Studies which began to develop in the mid 1990s. The impetus behind CAIT is an attempt to exploit the multimedia capabilities of Information and Communication Technology (ICT) to enhance the teaching and learning of interpreting in various ways. The present feature article offers an overview of the three major approaches that have been developed within CAIT over its ten-year history. Integrative CAIT relies on digital speech banks or repositories to provide students with suitable materials for classroom use or self-study, with computers playing the twofold role of tutor and stimulus. Intelligent CAIT has flourished on the back of new dedicated authoring programs which enable interpreter trainers to easily create various types of exercises and provide trainees with tools to optimize the use of the available resources; in an environment where the computer plays the role of tool, intelligent CAIT applications incorporate new utilities to increase interaction between computer and users and to situate learning in more realistic contexts. The third approach, based on Virtual Learning Environments, seeks to exploit the opportunities offered by computer-mediated communication tools and make the teaching and learning of interpreting more immersive by applying aspects of simulation technology available in computer games. As the overview progresses, the reader is introduced to a number of state-of-the-art CAIT programs and applications.

Changing tutor roles in online tutorial support for open distance learning through audio-graphic SCMC

The use of synchronous computer-mediated communication (SCMC) tools such as audio-graphic conferencing to provide tutorial support in Open Distance Learning (ODL) settings brings with it changes in roles and relationships between tutors and students which need to be researched to gain an insight into the learning experience of those teaching and being taught through the medium. In this paper we will report on a study of language tutors new to audio-graphic conferencing after they spent a year providing online tutorial support for a new beginners' Spanish distance learning language course. We will present how the tutors compare the online and face-to-face environments and how they perceive their roles as online tutors. We conclude that the success of tutorials in an audio-graphic environment depends on the individual tutor: their personality, warmth, and ability to communicate and manage learning become more relevant in the new environment; and that therefore training that goes beyond the technical and pedagogical and includes these aspects is required.

Workplace interactions and the polymorphic role of e‐mail

PurposeOne of the principal organizational developments in the last decade has been the pervasive influence of computer mediated communication (CMC) tools. The purpose of this paper is to closely interrogate the day‐to‐day role of e‐mail in explicating, influencing and shaping social and information interactions within an organization.Design/methodology/approachA series of in‐depth interviews (n=29) were undertaken to elicit employee opinions on their e‐mail adaptation, experiences and practices.FindingsThe paper provides insights into the polymorphic role of e‐mail, particularly the way in which it is adapted by individuals within the organization. Specifically, it shows how this tool interacts within day‐to‐day work activities and tasks.Research limitations/implicationsThis paper investigates only one CMC tool, e‐mail, although it is envisaged that this initial work will be used to raise a new understanding of the socially skilled adaptation of other CMC tools by employees as well as leaders.Practical implicationsPreviously unreported insights into employee opinion are delineated in order to provide a focus from which organizations can train and develop their employees and leaders to maximise knowledge creation within the organization.Originality/valueThis study assesses CMC from an under‐researched “real‐life” perspective in which everyday interactions are used to understand employee reactions to e‐mail communication and hence foster an atmosphere in which these interactions assist organizational development.

Utilizing Web Tools for Computer-Mediated Communication to Enhance Team-Based Learning

Team-based learning is an active learning instructional strategy used in the traditional face-to-face classroom. Web-based computer-mediated communication (CMC) tools complement the face-to-face classroom and enable active learning between face-to-face class times. This arti-cle presents the results from pilot assessments of computer-supported team-based learning. The authors utilized pedagogical approaches grounded in collaborative learning techniques, such as team-based learning, and extended these techniques to a Web-based environment through the use of computer-mediated communications tools (discussion Web-boards). This approach was examined through field studies in the course of two semesters at a US public technological university. The findings indicate that the perceptions of team learning experience such as per-ceived motivation, enjoyment, and learning in such a Web-based CMC environment are higher than in traditional face-to-face courses. In addition, our results show that perceived team mem-bers’ contributions impact individual learning experiences. Overall, Web-based CMC tools are found to effectively facilitate team interactions and achieve higher-level learning.

Carpeno: interfacing remote collaborative virtual environments with table-top interaction

Creativity is enhanced by communication and collaboration. Thus, the increasing number of distributed creative tasks requires better support from computer-mediated communication and collaborative tools. In this paper we introduce “Carpeno”, a new system for facilitating intuitive face-to-face and remote collaboration on creative tasks. Normally the most popular and efficient way for people to collaborate is face-to-face, sitting around a table. Computer augmented surface environments, in particular interactive table-top environments, are increasingly used to support face-to-face meetings. They help co-located teams to develop new ideas by facilitating the presentation, manipulation, and exchange of shared digital documents displayed on the table-top surface. Users can see each other at the same time as the information they are talking about. In this way the task space and communication space can be brought together in a more natural and intuitive way. The discussion of digital content is redirected from a computer screen, back to a table where people can gather around. In contrast, collaborative virtual environments (CVE) are used to support remote collaboration. They frequently create familiar discussion scenarios for remote interlocutors by utilizing room metaphors. Here, virtual avatars and table metaphors are used, where the participants can get together and communicate with each other in a way that allows behaviour that is as close to face-to-face collaboration as possible. The Carpeno system described here combines table-top interaction with a CVE to support intuitive face-to-face and remote collaboration. This allows for simultaneous co-located and remote collaboration around a common, interactive table.

An interface design for a structured computer-mediated communication tool for elementary school students: pull-down versus explicit menus

An interface design for a structured computer-mediated communication tool for elementary school students: pull-down versus explicit menus

Using ICQ to enhance teacher-student relationships

<span>This research investigated the use of computer mediated communication (CMC) tools to enhance teacher-student relationships in two secondary schools in Hong Kong. This study showed that ICQ (a most popular CMC tool) could be used to enhance teacher-student relationships in these cases. An ethnographic approach was used where the interviews were conducted with key informants, face to face (n=11) and then through ICQ (n=4). Teachers who used ICQ to communicate with students were also interviewed (n=4). It was found in this study that the school and the parents over-stressed academic achievement, with both teachers and students being required to spend most of their time on academic related matters, and as such the results were that teacher-student communication was found to be rare in the two school environments. The study was able to summarise why students prefer using ICQ to communicate with teachers, how the Confucian heritage culture affects teacher-student communication in Hong Kong schools, and how ICQ can be used to enhance teacher-student communication.</span>

Effective Use of CMC Tools in Interactive Online Learning

Instructors designing online learning can utilize an array of computer-mediated communication tools to promote student engagement and interaction. This paper surveys the tools available, focusing on uses of the tools for learning (Type II uses). Research results and implications for practice are presented for asynchronous (e-mail, listserv, discussion boards, and blogs/Weblogs) and synchronous (chat, instant messaging, and audio and video Web-based conferencing) tools.

Divergent and Convergent Idea Generation in Teams: A Comparison of Computer-Mediated and Face-to-Face Communication

Many tasks and decisions in business, including management consulting, are performed in group settings. Computer-mediated communication (CMC) tools (e.g., Lotus Notes) are increasingly being used by businesses to support teams in a variety of settings. Considerable research in information systems has demonstrated the advantages of “electronic brainstorming” (EBS) for generic tasks involving only divergent thinking. However, it is unclear whether the benefits of CMC extend to tasks that require both divergent and convergent processes. Per task–technology fit theory (TTF) (Zigurs and Buckland 1998), the use of computer-based group communication support tools, including “chat” systems in wide-spread use today, may be less effective for convergent processes than for divergent processes. This study experimentally compares the performance of computer-mediated and face-to-face (FTF) teams on tasks requiring both divergent and convergent processes. Consistent with theoretical predictions, the results revealed that computer-mediated teams outperformed FTF teams in the divergent aspects of the tasks, while FTF teams outperformed computer-mediated teams in the convergent aspects of the tasks.

Information Overload and the Message Dynamics of Online Interaction Spaces: A Theoretical Model and Empirical Exploration

Online spaces that enable shared public interpersonal communications are of significant social, organizational, and economic importance. In this paper, a theoretical model and associated unobtrusive method are proposed for researching the relationship between online spaces and the behavior they host. The model focuses on the collective impact that individual information-overload coping strategies have on the dynamics of open, interactive public online group discourse. Empirical research was undertaken to assess the validity of both the method and the model, based on the analysis of over 2.65 million postings to 600 Usenet newsgroups over a 6-month period. Our findings support the assertion that individual strategies for coping with “information overload” have an observable impact on large-scale online group discourse. Evidence was found for the hypotheses that: (1) users are more likely to respond to simpler messages in overloaded mass interaction; (2) users are more likely to end active participation as the overloading of mass interaction increases; and (3) users are more likely to generate simpler responses as the overloading of mass interaction grows. The theoretical model outlined offers insight into aspects of computer-mediated communication tool usability, technology design, and provides a road map for future empirical research.

Diversity Matters, Even at a Distance: Evaluating the Impact of Computer-Mediated Communication on Civil Society Participation in the World Summit on the Information Society1

This study explores the computer-mediated communication (CMC) practices of the transnational civil society organizations involved in the United Nations-sponsored World Summit on the Information Society (WSIS). Informed by international regime theory, this study asks four specific research questions. (1) To what degree did civil society use CMC to organize its work and participate in WSIS? (2) How did the civil society use CMC? What barriers did it face, and how did it overcome those barriers? (3) To what extent do these CMC practices reveal the existence of policy networks and their linkages with epistemic communities? (4) What was the effect of civil society's use of CMC? Using both quantitative and qualitative data from an international survey and archival research, the study finds that e-mail lists are the primary CMC tools used within the sector, although attempts have been made to introduce more sophisticated applications to aid collaboration. Within the civil society sector we find strong evidence of a readiness to collaborate along several dimensions, including high levels of cognitive and affective trust. The study finds significant civil society participation in global policy networks, with numerous explicit linkages to epistemic communities. Finally, we find that civil society has been active in nearly all of the WSIS policy processes, and developed a coherent, socially-oriented policy contribution, but has had limited overall inouence on the final conference outcomes. The paper concludes by discussing the implications of these findings for the global governance of cyberinfrastructure and the Information Society, and provides recommendations for the second phase of the WSIS scheduled for November 2005 in Tunisia.