Component Of Trust Research Articles

Linking trust to use intention for technology‐enabled bank channels: The role of trusting intentions

AbstractThe present research is an attempt to better understand the role of trust in the adoption of technology‐based service channels, namely Internet and phone banking. The study conceptualizes and measures trust, distinguishing the cognitive and affective component of trust (the trusting beliefs), the behavioral component of trust (trusting intentions), and the purchase behavior (intention to use), suggesting a mediating role of trusting intentions. Then it tests a model that combines the effect of trusting beliefs and trusting intentions together with the Technology Acceptance Model variables, privacy, and security as well as individual characteristics. Results from 762 retail bank customers revealed a strong mediating role of trusting intention on the intention to use and similar patterns of relationship for the two technology‐based bank channels. Several implications for managers and further research are discussed. © 2010 Wiley Periodicals, Inc.

Communication and outcomes of visits between older patients and nurse practitioners.

Effective patient-clinician communication is at the heart of good healthcare and may be even more vital for older patients and their nurse practitioners (NPs). The objectives of this study were to examine 1)contributions of older patients' and NPs' characteristics and the content and relationship components of their communication to patients' proximal outcomes (satisfaction and intention to adhere) and longer term outcomes (changes in presenting problems, physical health, and mental health), and 2) contributions of proximal outcomes to longer term outcomes. Visits were video-recorded for a statewide sample of 31 NPs and 155 older patients. Patients' and NPs' communications during visits were measured using the Roter Interaction Analysis System for verbal activities, a check sheet for nonverbal activities, and an inventory of relationship dimension items. Proximal outcomes were measured with single items after visits. At 4 weeks, change in presenting problems was measured with a single item, and physical and mental health changes were measured with the SF-12 Version 2 Health Survey. Mixed-model regression with backward deletion was conducted until only predictors with p <or= .05 remained in the models. With the other variables in the models held constant, better outcomes were related to background characteristics of poorer baseline health, nonmanaged care settings, and more NP experience; to a content component of seeking and giving biomedical and psychosocial information; and to a relationship component of more positive talk and greater trust and receptivity and affection, depth, and similarity. Poorer outcomes were associated with higher rates of lifestyle discussion and NPs' rapport building that patients may have perceived to be patronizing. Greater intention to adhere was associated with greater improvement in presenting problems. Older patient-NP communication was effective regarding seeking and giving biomedical and psychosocial information other than that involving lifestyle. Studies of ways to improve older patient-NP lifestyle discussions and rapport building are needed.

Information Systems Security Assurance Management at Municipal Software Solutions, Inc.

Based on an actual company, this case focuses on Business Continuity Planning issues for a small but growing software company, Municipal Software Solutions, Inc. (MSS). The firm experienced a catastrophic fire which completely eliminated all aspects of the information systems infrastructure, including the software product code repository, the client access infrastructure, the hardware operations center, and the software design facility. Fortunately, no one was harmed, and the firm survived despite the fact that it did not have a formal disaster recovery plan in place. MSS was very lucky. The case can be used in conjunction with coverage of risk assessment concepts in the context of the availability component of systems reliability and trust of services management. Accordingly, it is appropriate for use in courses covering information systems security, accounting information systems, or IT audit.

Resolving the empty core: trust as a determinant of outcomes in three-party negotiations

This research examined how trust affected resource allocation in a three-party negotiation. Negotiators were presented with an empty core problem in which their theoretical share of resources exceeded the resources available for distribution. We tested which of three components of trust—reliability, predictability and empathy—predicted negotiators’ outcomes. We distinguished between absolute and relative trust. We found that relative trust was a more consistent predictor of individual outcomes than absolute trust and that the most trusted party in a network obtained the highest individual outcomes. This finding highlights the importance of social context in shaping trust judgements. The component of trust that predicted individuals’ outcomes was affected by structural power. High and low power negotiators benefited from conveying empathy (identity-based trust), whereas moderate power negotiators benefited from conveying predictability (knowledge-based trust). Low power parties also benefited from appearing unreliable (low calculus-based trust).

Trust in the Capability of the Welfare State and General Welfare State Support: Sweden 1997-2002

A central component of institutional trust is related to perceptions of state capacity. Claims have been made that if citizens’ experiences with the state tell them that the government is efficacious, fair and trustworthy, then the odds for supporting publicly financed welfare policies are higher compared to a situation when their experiences with government feed feelings of inefficiency, corruption, unfairness and arbitrary discretion. The general question guiding the empirical analysis is the following: Is distrust in institutional capability an important prerequisite for general welfare state support withdrawal? Relying on Swedish nationally representative survey data, this issue is examined using Latent Class Analysis (LCA). Empirical evidence suggests that distrust in the institutional capability of the welfare state has not translated into widespread anti-welfare state sentiments. For some citizens, distrust in the capability of the welfare state is an issue of insufficient resources and they are willing to increase social spending in order to improve social services and benefits. For other citizens, distrust is closely connected with anti-welfare state sentiments. The article discusses the implications of the results for arguments about institutional trust and welfare state support.

The Relative Importance of Different Trust Constructs for Sellers in the Online World

The paper focuses on the relative importance of different trust constructs for the seller–buyer relationship in commercial transactions over the Internet. Following the work of Rousseau et al (1998) and McKnight and Chervany (2002), we analysed the relative importance of three different trust constructs (institutional, calculative and relational trust), covering legal, technical, financial and psychological aspects. For this analysis, we used a conjoint‐analytical approach based on a survey of 1,134 companies in the German‐speaking part of Europe. Our analysis has shown that trust in the regulatory framework (institutional trust) is by far the most important component of trust for sellers in the online world, accounting for 56% of relative importance. The difference between calculative and relational trust is weaker, with relational trust being more important than the former (27% vs 17% respectively), at least for some industry sectors.

Trust and control: A dialectic link

The relationship between trust and control is quite relevant both for the very notion of trust and for modelling and implementing trust-control relations with autonomous systems, but it is not trivial at all. On the one side, it is true that where / when there is control there is no trust, and vice versa. However, this refers to a restricted notion of trust: i.e., "trust in y," which is just a part, a component of the global trust needed for relying on the action of another agent. It is claimed that control is antagonistic of this strict form of trust; but also that it completes and complements it for arriving to a global trust. In other words, putting control and guarantees is trust-building; it produces a sufficient trust, when trust in y's autonomous willingness and competence would not be enough. It is also argued that control requires new forms of trust: trust in the control itself or in the controller, trust in y as for being monitored and controlled; trust in possible authorities, etc. Finally, it is shown that, paradoxically, control could not be antagonistic of strict trust in y, but it can even create and increase it by making y more willing or more effective. In conclusion, depending on the circumstances, control makes y more reliable or less reliable; control can either decrease or increase trust. Two kinds of control are also analyzed, characterized by two different functions: "pushing or influencing control" aimed at preventing violations or mistakes, versus "safety, correction, or adjustment control" aimed at preventing failure or damages after a violation or a mistake. A good theory of trust cannot be complete without a theory of control.

Is environmental research a waste of time?

ver the past decade, we have noticed that the public service, government, environmental non-governmental organizations and the wider community have started to question the value of environmental research. In this editorial I will provide some of my favourite answers to the question of whether environmental research is a waste of time, answers that are eclectic and not comprehensive. I hope that readers of this promising new journal, which sits at the research/management interface, will discuss this issue further. The anti-environmental research argument goes a bit like this: we know that the major threats to Australia’s biodiversity are vegetation clearance, feral predators, weeds, excessive herbivory etc.; we also know the solutions to these threats, so why not just get out there and do it? To a certain extent this argument has been one component of the Natural Heritage Trust (NHT) philosophy. Researchers are accused of wasting money on esoteric issues and not focusing on solving the big problems. I have some sympathy with this position: what is intriguing intellectually is not always important from a management perspective. However, in some cases the argument has gone so far that it is now detrimental to ecological restoration and protection goals. One of the consequences of the backlash against environmental research has been a reduction of research by government agencies:‘We are not allowed to do research any more, or if we do, we call it something else’. Another consequence is enhancing the myth that all research is pure research, boffins sitting in laboratories or in front of computers with no connection to the real world.This myth is popular with the media and fits well with their love of making a prejudiced caricature of any profession. Most of us know that the pure/applied research divide is fairly arbitrary, most major technological advances are founded in so-called pure research. Now to a few answers to the main question: is environmental research a waste of time?