Components Of Total Quality Management Research Articles

Analysis of total quality management (TQM) implementation in the biotechnology industry

Over the past two decades, the relevance of the Total Quality Management (TQM) model has increased significantly. TQM is becoming increasingly popular as organizations focus more on improving the quality of their products, services, and internal operations to increase customer value and gain competitive advantage. Organizations from the biotechnology sector play a significant role in the development of the national economy, the social sphere and employment. In such a situation, they face strong competitive advantages of competitors from all over the world, such as low costs and high productivity. The change in the amount of added value alone over the last 10 years leads to an increase of 35.2% per year. In 2009 is BGN 12 million, and in 2019 is BGN 208 million. That is why it is critical for them to improve their organizational performance through the Total Quality Management (TQM) approach. The purpose of this paper is to analyze the individual components of TQM in organizations from the field of biotechnology and food industry and to determine its model in terms of engineering activities. Pre-designed questionnaires were used as a data collection instrument in the present study. Conducting semi-structured interviews with team leaders in a biotech manufacturing organization provides insight into the impact of TQM on competitiveness. These elements, leadership skills and supplier/customer relationships have been found to play an important role in improving overall performance.

Sustainable development of the company on the basis of soft total quality management

The article is concerned with studying the impact of soft components of total quality management (TQM) on the company’s environmental and social sustainability. The subject of the research is a set of theoretical, methodical and practical recommendations for implementing the concept of total quality management to ensure sustainable development of a company. The purpose of the article is to theoretically substantiate and develop practical recommendations for identifying the impact of soft TQM on the sustainable development of a company. Achievement of this goal is ensured by fulfilling the following interrelated tasks: to summarise the existing soft TQM practices in the research of scientists, to allocate the features of soft TQM functioning in Ukrainian companies and their success in achieving environmental and social sustainability, to develop recommendations for improving the level of environmental and social sustainability of companies through the implementation of soft TQM practices. The research used general scientific and special methods of cognition: structural-logical, systemic and process approaches, the method of generalisation and comparison, questionnaires, methods of correlation and regression analysis, logical method, method of tabular presentation of data, scientific generalisation. The following results have been obtained: having analysed the work of scientists on the research’s subject, the work of the European Foundation for Quality Management, the aspects of TQM that cover the company’s business activities, as well as the problems that are specific to each of them, have been identified. To identify the level of implementation of detailed issues, a questionnaire was developed and completed by the heads of 68 Ukrainian companies between November 2022 and March 2023. It included a Likert scale assessment of each of the soft TQM dimensions (business management system, HR practices, continuously evolving processes, leading procurement procedures, stakeholder identification, and product competitiveness) based on 28 statements. Five hypotheses were proposed based on the literature on the research topic and our own analytical developments. The data obtained in the course of the survey were analysed using correlation and regression analyses. The results show that two practices – business management systems and human resource management practices – are related to environmental sustainability, while only the business management system is related to social sustainability. The article provides recommendations for supporting the sustainable development of the company. Conclusions. The study demonstrates the effectiveness of TQM practices in ensuring the sustainability of a company’s activities. The business management system affects both environmental and social sustainability of the company. Human resource management practices have a positive impact on environmental sustainability, but not on social sustainability, i.e. organisational factors are key to achieving environmental sustainability. Raising awareness of sustainability is the best way to promote the implementation of procedures that contribute to sustainability. Other TQM practices, such as continuously evolving processes, leading procurement procedures, stakeholder identification, and competitive products, do not affect a company’s environmental and social sustainability. The article raises topics for future research: why human resource management practices and continuously evolving processes do not affect sustainability. It is appropriate to deepen the case studies to identify the mechanisms by which TQM practices contribute to both environmental and social sustainability.

Innovative profiles of TQM in banking management. The relationship between employee training and risk mitigation

PurposeThis paper aims to investigate the relationship between employee training and bank risk to verify whether and to what extent an increase in employee training, as a soft component of total quality management (TQM), affects bank risk.Design/methodology/approachThe research adopts a panel regression, based on a unique dataset of a sample of Italian banks over the period 2011–2018, to test whether employee training affects bank risk, measured alternatively in terms of Z-score, a proxy of bank stability and non-performing loans (NPLs)/gross loans ratio as a proxy of credit risk.FindingsResearch findings reveal that increasing employee training leads to growing bank stability. In contrast, credit risk is not affected by employee training. However, by investigating training heterogeneity, this study found that the increase in the number of managerial training hours, as a proxy for soft skills training, negatively impacts credit risk. Therefore, an increase in soft skills leads to a reduction in bank credit risk.Research limitations/implicationsThis study provides empirical evidence in support of the relationship between employee training and bank risk, which seems novel in the literature. From a managerial point of view, this study highlights the need for banks to pay attention to the skills, particularly soft skills, that banks' employees must possess to effectively manage bank risk and, more specifically, the core bank risk.Originality/valueEmpirical evidence on the relationship between employee training, soft/hard skills and bank risk appears limited if not absent. Therefore, the findings provide insights for a more nuanced interpretation of variables that affect bank risk.

A Study of Components of Total Quality Management and Lean Manufacturing System Affecting Management Efficiency of Computer manufacturing industry in Thailand.

A Study of Components of Total Quality Management and Lean Manufacturing System Affecting Management Efficiency of Computer manufacturing industry in Thailand.

Increasing the willingness to stay – a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club

PurposeThis study aims to address customer focus as an important component of total quality management (TQM) and explore the key drivers of member satisfaction in tennis clubs via a novel theory-based member satisfaction index (MSI) model with high explanatory and predictive power. Furthermore, the study aims to investigate the relationship between satisfaction and behavioral intentions (willingness to stay; WTS) with consideration of the mediating effect of identification with the club.Design/methodology/approachThis study uses variance-based partial least squares structural equation modeling (PLS-SEM) to estimate the MSI model, which was tested in a leading tennis club in Germany (n = 185).FindingsThe results reveal that club atmosphere, club facilities and the price/quality ratio of the membership fee are the most important drivers of member satisfaction in tennis clubs. Member satisfaction has a large influence on the WTS of tennis club members. Identification with the club, when included as a mediator in the model, increases the variance explained in WTS considerably.Research limitations/implicationsThe small sample limits the generalizability of findings, and further research is recommended.Practical implicationsThe MSI model is a useful benchmark tool for club managers who want to quantify the satisfaction and WTS of their club members. In addition, because of the integrated formative measurement models, the PLS-SEM results show which indicators can be used to positively impact satisfaction with each of the service quality dimensions, overall member satisfaction and WTS. The most important of these results are discussed in an importance-performance map analysis.Originality/valueThe MSI model is a multi-attribute index model through which members' evaluations of various dimensions of service and value are derived through multivariable linear function with each dimension weighted according to its importance in one holistic model. The model shows the strong impact of satisfaction on WTS of sports club members and reveals that findings of previous research on the relationship between fan and spectator identification and loyalty are transferable to sports club members. The MSI represents a new contribution to the literature; it was applied here to tennis clubs but is also suitable for application to other sports clubs.

Evaluating the level of administrative and academic performance of the College of Nursing from the students' point of view

The evaluation is a compilation guide and organizer of necessary data and information for decision-making and used by most educational institutions to assess their performance and to contribute to the improvement of programmes and policy. The concept of calendar satisfaction student and the feeling of happiness and joy and the realization for their college education services and administrative contribution in raising awareness of the importance of quality education, as well as is one of the components of total quality management in educational institutions that have essentially help students' collected knowledge, skills and success in, and measure student' satisfaction with the performance of enterprise is one of the most important indicators that show the level of quality of education, administration and help to develop its strategy and its plan to raise the educational level. the aim of the current research to evaluate the level of satisfaction of students of the college of nursing at the university of Mosul for the academic performance of college, has been applied to measure satisfaction student on a sample of (200) students from the four years, and was the most prominent results show that the overall level of satisfaction of students in the five areas ranges (good, middle, weak). The mean satisfaction students' academic and administrative higher than the theoretical average of the scale in terms statistical level (0.05), as shown a statistically significant difference between the mean male and female and in favor of females as the results showed the presence of statistically significant difference between the four stages and in favor of the first stage

An Analysis of The Effects of Total Quality Management (TQM) on Patient Satisfaction in Hospital: A Scoping Review

Hospitals are an integral part of the health care system. They are accountable for delivering proper health care to very sensitive patients, including all essential difficult medical procedures. Recognizing the wants and aspirations of customers, in this instance patients, is critical for patient happiness. To achieve patient satisfaction, businesses or hospitals must develop and manage a system for acquiring new patients as well as the capacity to keep existing ones. In respect to the quality management system, one instrument that is believed to be capable of assisting organizations in improving their performance and achieving their objectives is Total Quality Management (TQM). As a result, Total Quality Management (TQM) might be one of the strategies adopted. This research technique is referred to as a scoping review. According to the findings of a literature search on the impact of ten TQM components on patient happiness at home, the Focus on Patient factor has the greatest influence on patient satisfaction in hospitals.

Strategic planning to investigate the decision index of organization for effective total quality management implementation – in context of Indian small and medium enterprises

PurposeThe aim of this paper is to present an empirical assessment and strategic planning for measuring the impact of total quality management (TQM) practices on small and medium enterprises (SMEs) and its effectiveness for business excellence. The authors investigate the present status of quality system in SMEs and find the thrust areas for TQM implementation in SMEs of strengths, weaknesses, opportunities and threats analysis. Also, it examines the effect of external environment on internal factors of SMEs by situation analysis. This study helps to develop a model for assessing the components of TQM in SMEs after identifying their weightage.Design/methodology/approachThe qualitative and quantitative techniques have been used together for robust conclusions. The survey data has been collected through the properly designed questionnaire. After studying the present status of TQM in SMEs, situation analysis has been carried out for examining the effect of the external environment on internal factors of SMEs. The weightage of TQM critical success factors was calculated by pair-wise comparison method of analytical hierarchical process (AHP) analysis for framework development.FindingsThe study offers useful insights and guidelines for identification of the contribution of TQM critical factors in SMEs performance. It has been observed that the attribute understanding of customer need and its fulfillment ability has the highest priority, whereas supplier partnership and the ability to reduce waste having the least priority in SMEs. Validation study facilitates to channelize TQM initiatives, to improve environmental and operational performance.Originality/valueThe authors provide a comprehensive typology of TQM practices, and its performances on SMEs. This paper can increase the awareness of the significance of TQM strategy which could help managers of SMEs to have a better understanding of the benefits of implementing TQM and therefore unable patient satisfaction with their organizations.

Effect of TQM educational interventions on the management policy standard of health promoting hospitals

The purpose of this study was to manage total quality management (TQM) to increase the standard of management policy and contribute to achieve the standards for health promotion hospitals (HPHs). This was a quasi-experimental intervention study. A total of 35 managers participated in this study were selected in the census. Based on the TQM components, educational items were provided as lectures, posters and pamphlets. The TQM questionnaire and HPHs checklist used to collect data in three different periods: before the interventions, immediately after the interventions and 3 months after the interventions (follow-up). The data analysis was done by means of SPSS software (version 23). The results showed that the average difference of the components of the qualitative groups (p < 0.001), education (p = 0.004), evaluation and feedback (p < 0.001), customer-orientation (p < 0.001), suggestion system (p = 0.024), leadership commitment (p < 0.001) was significant over the three periods. Excluding the employment status before the educational intervention (p = 0.002), there was no significant relationship between the demographic characteristics and mean score of TQM (p > 0.05). Based on the findings of this study, the educational interventions had a positive effect on quality management and management policy. Therefore, educational interventions should be accompanied by changes in the culture and management policies of the hospital to meet HPH standards.

Assessment of Total Quality Management Adoption Level in Pharmaceutical Manufacturing Companies in Southwestern Nigeria

The objective of this study was to assess the adoption level of Total Quality Management (TQM) in pharmaceutical manufacturing industry in Southwestern Nigeria by a cross-sectional survey of staff in Lagos, Ogun and Oyo States of Nigeria involving 348 of the 2,649 members, selected by multi-stage sampling. Primary data were collected using a set of pre-tested semi-structured questionnaire which sought to elicit information on the level of TQM adoption and designed with items on a Likert–type scale of seven alternative responses with weighting scores of 0 through 6, representing seven stages (levels) in the adoption process. Adoption was taken as becoming effective from the sixth stage (level 5). Factors influencing TQM adoption were identified by employing a Likert-type influence scale with five alternative responses and weighting scores of 0 - 4. Weighted averages (WA) and means of weighted averages (MWA) were employed in summarising the data while t-test and regression analyses were used in identifying significant relationships between variables at 5% significance level. The results showed that TQM adoption was at implementation (trial) level (MWA ≈ 4) and had not become actualised in the industry (t = 11.906, df = 3, p = .000). The study concluded that the adoption level of TQM in this industry was at trial level and TQM adoption was ineffective. Thus, there is need for improved adoption of the various components of TQM, particularly ‘leadership commitment’ and this can be achieved through sustained TQM training and advocacy by professional associations within the industry such as Nigerian Association of Industrial Pharmacists (NAIP) and Pharmaceutical Society of Nigeria (PSN).

Towards excellence in managing the public-sector project cycle: a TQM context

PurposeThe purpose of this paper is to assess the management of public-sector projects in Portugal paying particular attention to the extent to which total quality management (TQM) principles are being utilized in such projects.Design/methodology/approachBased on an extensive review of the literature, nine propositions are advanced about the interrelationships among seven factors that were identified, in a previous study, as having some influence on the management process in the planning and implementation of public-sector projects in Portugal. Structural equation modeling was used to investigate these propositions using data obtained from 211 respondents to a survey of project managers from municipalities across Portugal.FindingsThe results of the structural equation model indicate that the TQM components working in tandem with project-management-specific variables provide a systematic means of managing the planning and implementation stages of projects, with technical items being critical in the planning stage and softer management items becoming important in the implementation stage.Research limitations/implicationsReaders should be careful not to generalize the findings in a global context or for private sector projects. However, researchers are encouraged to extend this study by including other planning and implementation variables with a view to discerning what particular characteristics of a project make it more amenable to TQM solutions.Practical implicationsThe findings are presented to show how the key components of TQM, customer focus, employee involvement and continuous involvement, can be applied during the planning and implementation stages of projects.Originality/valueThe sample size of 211 is representative of the underlying population of project managers in municipalities across Portugal and is comparatively large in relation to other empirical project management studies from Portugal, lending credence to the generalizability of these finding to public-sector projects in Portugal.

Total Quality Management: A Key for Sustaining Development of Libraries

Library in the 21st century has started to focus towards customer satisfaction which can be done only by providing quality products and services to its customer. Every organization in present scenario can survive only by continuous development of their product and services. Library by nature is committed to provide quality service to its customer and this can be done by applying tools of total quality management. The application of total quality management can change the thought process of every library and ensure right things are done in right way and at the right time. Here in this paper we are going to discuss various components of total quality management and how it can benefit library and its users in the long term.

Total Quality Management: Insight from Donyma Steel Complex, Ghana.

Total Quality Management (TQM) is considered a very important factor for the long-term success of an organisation. Service quality is a major component of TQM. This paper ascertains whether service quality leads to customer satisfaction and what accounts for that at Donyma Steel Complex. The study uses survey data from staffs and customers to explain issues on TQM and challenges associated with total quality service. Results revealed mean of 4.00 and standard deviation of 0.577 of respondents, which supports the notion that high performing department(s) share strategies with other departments. The only negative gap score was on a component of reliability. Difficulty in changing the standpoint of staff on quality had the highest mean of 3.84 as the key challenge of TQM implementation. It is recommended that measures and policies that promote cordial relationship should be encouraged to enhance TQM practices and management should target service quality dimensions that had a low score as a starting point of improving service quality.

Investigating Total Quality Management: The Case of Small and MediumSize Enterprises in Northern Cyprus

Quality perceptions of the customers play a vital role in not only determining the satisfaction obtained thus creating a repurchase intention but also confirming the initial purchase decision. For this reasons companies in various locations and industries strive to improve their quality levels. In this sense, total quality management (TQM) is found to be a very useful tool suggesting a continuous improvement in its core. Keeping these in mind, this study aims first to investigate the acceptance level of TQM in Northern Cyprus. Second aim is to measure the five components of TQM (leadership, strategic planning, human resource management, customer satisfaction, management of process quality, and benchmarking) to find out the perceptions of small and medium size organizations’ managers. To achieve this, all Small and Medium Size Enterprises (SMEs) in Northern Cyprus have been targeted for the data collection. Analysis of the results depicts an accurate picture of the current situation in Northern Cyprus as well as they revealed important managerial implications for managers in similar locations.

The effects of total quality management on the business performance: An application in the province of Kütahya

Abstract The quality and the satisfaction of the employees for increasing productivity, their motivation and rewarding, the use of performance evaluation and performance measurement techniques, elimination of errors and mistakes in the organization, concentrating on team work, benefitting from the experience of successful organizations, making the strategic planning and such like targets underline at the sense of Total Quality Management (TQM). With this study, the correlation of TQM components with the organization performance have been examined individually in order to understand the effects of the executives, employee, customers and processes on the business performance at the TQM. The correlation of TQM with the business performance was analysed by means of data based on conducting a questionnaire. According to regression analysis results which was carried out to present the performance features of organizations concerning TQM criteria (education, leadership, continuous improvement, internal customer and external customer), it was observed that the criteria related with leadership and education have a stronger correlation with the performance. Accordingly organizations should give the necessary education and training about the quality to their employees and support the improvement under the leadership of the top management.

ANALISIS PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) INDUSTRI PERTAHANAN NASIONAL (Studi kasus pada Industri Senjata)

Military weapons industries supporting industries most likely to be developed into a leading center of technology in accordance with the type of industry. With that goal achieved through Total Quality Management is an approach oriented to continuous quality improvement. Based on this analysis needs to be done related to the components of total quality management what are the qualities that support the quality of production and how its application in the arms industry and how to identify one component of total quality management that affect the quality improvement of quality related to changes in the occurrence of downtime in production with the method klongsong MVSM. On the basis of the proposed theoretical model, the analysis of corporate performance, descriptive analysis and analysis of TQM. TQM implementation is based on customer focus, obsession with quality, scientific approach, long-term commitment, teamwork, continuous improvement systems, education and training, unity of purpose, as well as the involvement and empowerment of employees

An investigation on the relationship between TQM and ICT in revenue agency organizations

Article history: Received July 28, 2013 Accepted 14 January 2014 Available online April 28 2014 This paper presents an empirical investigation to study the effects of information and communication technology (ICT) on total quality management (TQM). The study is applied for a case study of revenue agency in city of Damghan, Iran. The proposed study consists of 33 questions in five categories including leadership and commitment of top management team, customer satisfaction, empowering employees and their partnership, organizational design perspective and quality of information system. Cronbach alpha has been calculated as 0.95, which validates the overall questionnaire. Using Pearson correlation ratio as well as t-student test, the study has determined that there was a positive and meaningful relationship between ICT and TQM components. © 2014 Growing Science Ltd. All rights reserved.

TQM and market orientation's impact on SMEs' performance

Article history: Received December 28, 2013 Accepted 28 March 2014 Available online April 3 2014 This paper presents an empirical investigation to study the impact of total quality management (TQM) as well as market orientation on organizational performance on some Iranian small and medium enterprises (SMEs). The study designs a questionnaire in Likert scale and distributes it among some experts in city of Shiraz, Iran. Using structural equation modeling, the study determines that three components of market orientation including intelligence generation, intelligence dissemination, and responsiveness through TQM influences on organizational performance components including financial and non-financial performance as well as efficiency. In addition, TQM components including training, process management, supplier quality management, employee relationships, quality of data and reports and top management commitment influence positively on organizational performance in SMEs. © 2014 Growing Science Ltd. All rights reserved.

Relationship between Management Skills with the Components of Total Quality Management with an Emphasis on Process Improvement and Leadership

The purpose of this study was to investigate the relationship between the components of comprehensive quality management skills and leadership process was modified in size. This study was conducted with the correlation method. Questionnaire measure of cognitive skills and skills of managers, technical personnel and quality management was pervasive. Subscales internal consistency coefficient of the continuous improvement process, 0.8 and Leadership 0.92 respectively. Data analysis was conducted in two phase. Descriptive statistics for questions and one-way ANOVA, Pearson correlation coefficient was used. The correlation coefficient between the components of leadership and continuous improvement of processes, quality management and comprehensive understanding of the management skills was 0.38, 0.79. Findings also showed significant differences in terms of the variables of gender and experience between managers in different aspects of quality management.

The Relationship between the Perceptions of Manager's Skills with the Component of Total Quality Management ( TQM ) with an Emphasis on Customer Orientation and Self-Assessment

This study investigated the relationship between managers' perceptions of the skills component of the overall quality of governmental and nongovernmental public and private schools were conducted. The study is descriptive correlation method. 250 samples were selected by multistage random cluster sampling. Measurement tool was the number two Skills Inventory management and Quality management. Customer subscales internal consistency coefficient 0.94 selfassessment and 0.84 respectively. Descriptive statistics for questions and oneway analysis of variance, correlation, regression were used to test the hypotheses. The correlation coefficient between the components of customer orientation, self-evaluation and perception of Total Quality Management Skills is 0.396 and 0.526. Based on gender and work experience variables were significant differences between managers.