Organizational Competitive Advantage Research Articles

Unlocking employee flourishing in the hospitality industry: role of high-performance work systems, psychological capital and work passion

PurposeThe present study investigates the relationship between high-performance work systems (HPWS) and employee flourishing-at-work (FAW) through psychological capital (PsyCap) and employee work passion (EWP).Design/methodology/approachA three-path serial mediation model was constructed to explore the proposed relationships. The hypotheses were empirically tested using SPSS 25 and AMOS 21.0. The study was conducted in India and included a total of 357 hotel employees as participants.FindingsThe study revealed that PsyCap and EWP were significant independent mediators between HPWS and FAW. Moreover, PsyCap and EWP were identified as serial mediators in the relationship between HPWS and FAW. Additionally, a direct relationship between HPWS and FAW was also found.Practical implicationsImplementing HPWS in hospitality organizations can foster PsyCap of the employees and foster EWP among their workforce. This approach not only increases the organization's competitive advantage but also enhances employees' holistic well-being, i.e. FAW.Originality/valueThis study marks a pioneering effort to establish a distinct relationship between HPWS and FAW. Moreover, the study introduces an innovative approach by employing EWP to delve into the influence of both HPWS and PsyCap on FAW.

Big Data's Future Potential as an Innovation in Competitive Advantage and Decision-Making Techniques

This research highlights the challenges of big data integration in organisational decision-making processes, illustrating the gap between big data capabilities and their effective utilisation. An analytical descriptive qualitative method was used to study the use of big data in supporting sustainable innovation and competitive advantage of organisations in Indonesia. The results show that big data can improve the effectiveness of decision-making strategies by understanding market trends and consumer behaviour, which contributes to improving organisational performance and competitive advantage. These results are expected to contribute to the strategic management and innovation literature and encourage business practices in designing effective big data strategies to achieve sustainable competitive advantage. Keywords: Big Data; Technological Innovation; Strategic Decision Making; Competitive Advantage; Sustainable Innovation

Corporate sustainability and performance: a bibliometric review for two decades

PurposeOver the past years, business strategies have been designed to improve ‘firms' financial and non-financial performances and achieve sustainable development, leading to corporate sustainability. This article is a bibliometric analysis of two decades of the relationship between corporate sustainability and firm performance, identifying the research focus and the gaps for future research.Design/methodology/approachThe bibliometric review of corporate sustainability and performance research is between January 2004 and June 2023. As per the Web of Science database, the theme's research commenced around 2004, growing gradually till 2023. Five hundred thirty-nine published articles by peer-reviewed ABDC-indexed A and A* journals in English have been reviewed. The bibliometrix package in R software is used with VOSviewer for the bibliometric analysis.FindingsThe study's findings indicate a lack of research on the theme from developed and underdeveloped nations. Further, the analysis reveals five clusters of research: (1) business sustainability, (2) corporate sustainability reporting, (3) corporate sustainability, strategy, and innovation, (4) stakeholder and corporate sustainability, and e) corporate sustainability assessment.Originality/valueThe future research areas proposed are on two major themes, namely, corporate sustainability and organizational competitive advantage, including sub-themes such as “Environmental, Social, and Governance (ESG) and financial performance” and “greenhouse-gas emissions” and “market orientations,” respectively. There is a need for more research in developing markets, a comprehensive definition of corporate sustainability, and further exploration of the theme linking strategy and innovation.

The Role of Strategic Planning and Productivity in Predicting Competitive Advantage

Studies have been conducted to determine the nature of the relationship between strategic planning and competitive advantage, with some studies presenting that strategic planning has an impact on the organisation's competitive advantage, while other studies present that strategic planning has no impact on competitive advantage. Therefore, this research was conducted to settle this existing inconclusive debate by including a contingency variable as a mediator of this relationship using data collected from management employees of TAZARA. The research study contributes to the literature by determining the mediating effect of productivity on the relationship between strategic planning (SP) and competitive advantage. Reliability, model fit and validity were tested using factor analysis, principal component analysis and regression analysis using Jamovi software. The results of the study show that there is a positive significant relationship between strategic planning (SP) and competitive advantage, and also between productivity and competitive advantage. Productivity was found to partially mediate the relationship between strategic planning and competitive advantage. The results of this study would help decision makers to focus more on productivity when implementing strategic planning in order to survive this tense, fierce competition of the 21st century. Replication of this study in other industries is recommended. Future studies should also include other moderating and/or mediating variables.

A Features Based Machine Learning Prediction Model for Sentiment Analysis on Social Media

Sentiment analysis is discovering the current ideology opinion of a group of people and their thoughts. The Sentiment analysis based onthe natural reaction of people on social media platform to reflect their mantel status and state. The main poupose of sentiment analysis is to dealing with society's environment and its impact effects towards the media world and surrounding environment. However, this is the key task of understanding every part of the world. The evolution of feeling simulates the sentiment behaviours to shows different direction of reactions and feeling across time. It can help users obtain a more advanced and detailed understanding of the views and attitudes represented in the content provided by users. The development of social media platforms, such as journals, forums, blogs, micro-blogs, Twitter, and social networks, has fostered sentiment analysis. Competitive advantages for organizations are collecting corporate social media and implementing machine learning algorithms to get valuable insights. In this study, our tasks are to show Bag of Words (BoW) and Term-Frequency-Inverse-Document-Frequency (tf_idf) feature-based machine learning prediction models that can help with sentiment analysis and figure out what their customers need and want from company items. Market research is perhaps the most important field for sentiment analysis applications, aside from brand perception and customer opinion surveys and feedbacks. This study results analysis shows the crucial way of classifying social media tweets feedback into positive or negative categories via using the classifier as a baseline to demonstrate in what manner comments are important based on features for any business model and their result.

Sustainable Management Practices: Green Marketing as A Source for Organizational Competitive Advantage

Objective: The objective of this research was to analyze the contributions of green marketing as a source of competitive advantage for organizations. Methodology: The research adopted the systematic review methodology, following the PRISMA guidelines, to analyze articles on sustainable management practices, green marketing and competitive advantage. Search platforms such as Google Acadêmico and Scielo were used, with inclusion criteria for scientific articles in Portuguese published between 2018 and 2023. Exclusion criteria were applied to discard non-pertinent works, resulting in the selection of 7 articles. Results and data analysis: As a result, it was possible to see that the systematic review highlighted green marketing as a source of competitive advantage for organizations, by integrating environmental concerns into market strategies. This enables differentiation, operational efficiency, and more sustainable production processes. In addition, the adoption of sustainable practices attracts consumers engaged with sustainability, increasing the profitability of production models. Certifications such as ISO 14001 demonstrate a commitment to sustainability, giving competitive advantage. Thus, green marketing favors the company's image and, at the same time, engages consumers in sustainable practices, contributing to the positioning of the organization in the market as a socio-environmentally responsible company. Conclusion: It is concluded, therefore, that green marketing not only improves the competitiveness of companies, but also fosters a culture of sustainability and preservation of natural resources, representing a significant contribution to organization, society and the environment.

The consequences of dishonesty—A mediation‐moderation praxis of greenwashing, tourists' green trust, and word‐of‐mouth: The role of connectedness to nature

AbstractThe relationship between greenwashing and visitors' green behavior remains an under‐researched topic in the tourism and hospitality literature, despite evidence of the harmful effect of greenwashing on the reputation and competitive advantage of organizations. This study extends attribution theory into the green context to develop a research framework for investigating the interrelationship between greenwashing, green trust, and green word‐of‐mouth (WOM), especially the roles of green trust and connectedness to nature. We conducted a survey of 289 visitors staying in four‐ and five‐star hotels in Vietnam. The findings indicated that hotels should avoid greenwashing due to its negative impact on visitors' green trust and green WOM. Moreover, the study found that greenwashing had an indirect and negative influence on green WOM based on visitors' green trust. Importantly, the research revealed the value of connectedness in moderating green attitudes and behaviors among visitors.

Do Internal Capabilities Affect Competitive Advantage? The Case of a Regional Owned Company

AbstractThis research aims to get an overview of the factors affecting organizational competitive advantage and to obtain insights into the most influential factors concerning organizational competitive advantage. This research used the Integrated Talent Management Scale, Utrecht Work Engagement Scale-9, Employee Satisfaction Scale, Employee Performance Scale, and Competitive Advantage Scale. This research followed a quantitative approach. Then the data used in this research was primary data. The researchers gathered data without intervention. This research followed the variance-based structural equation modeling with partial least squares (SEM-PLS) and used SMART PLS as a tool. This research collected 108 types of data by distributing surveys and using the Likert scale. The sampling method in this research was done through non-random sampling and purposive sampling. The questionnaires were distributed to a Jakarta regional owned enterprise. This research found that employee engagement has no impact on employee satisfaction or employee performance in a regional owned company, and employee satisfaction has no impact on competitive advantage in a regional owned company. Keywords:organization, competitiveness, advantage, factors

The impact of multiple sources of employees’ capital on judgments regarding potential for career advancement

PurposeThe human resource and talent management fields have been increasingly focusing on the process and criteria to identify employees’ potential for career advancement due to their impact on the competitive advantage of organizations. This paper expands the extant theoretical and empirical evidence regarding these complex decisions, namely through the combined analysis of multidimensional sources of employees' capital.Design/methodology/approachThis is a cross-sectional study. Data were collected from 384 individuals assessed by their line managers. The research model and hypotheses were tested using structured equation modeling.FindingsThe results show a positive and significant influence of four employees’ capital sources, namely: human capital (what you know), social capital (whom you know), psychological capital (who you are) and reputational capital (how others perceive us) with regard to judgments of potential for career advancement. The model explains 52% of the total variance in those judgments.Research limitations/implicationsThe data were collected using a questionnaire at a single point in time and thus, not allowing cause-effect inferences.Practical implicationsThe results provide guidance to organizational leaders to improve the decision-making process regarding judgments of potential for career advancement.Originality/valueTo our knowledge, this is the first study to examine managers’ judgments regarding the potential for career advancement using four sources of employees' capital: human, social, psychological and reputational capital. Furthermore, it considers that reputation plays a mediation role.

Not a single path to success: alternative HRM configurations for well-performing small and medium-sized hotels

PurposePrevious literature has identified human resources as a key source of competitive advantage in organizations of all sizes. However, Small and Medium-sized Enterprises (SMEs) face difficulty in comprehensively implementing all recommended Human Resource Management (HRM) functions. In this study, we shed light on the field of HRM in SMEs by focusing on the context of Greek Small and Medium-sized Hotels (SMHs), which represent a dominant private sector employer across the country.Design/methodology/approachUsing a fuzzy-set qualitative comparative analysis (fsQCA) and 34 in-depth interviews with SMHs' owners/managers, we explore the HRM conditions leading to high levels of performance, while taking into consideration the influence of internal key determinants.FindingsWe uncover three alternative successful HRM strategies that maximize business performance, namely the Compensation-based performers, the HRM developers and the HRM investors. Each strategy fits discreet organizational characteristics related to company size, ownership type and organizational structure.Originality/valueTo the best of the authors' knowledge this is among the first empirical studies that examine different and equifinal performance-enhancing configurations of HRM practices in SMHs.

The Challenges Facing I.T. Organizations from Romania in Implementing Effective Talent Management

History shows that every crisis brings with it numerous challenges in several fields, of which the economic, financial or business is no exception. In the context of the post-Covid crisis and the crisis generated by the conflict in Ukraine, the challenge in the field of talent management in Romania is being significantly reconfigured in many areas. Technology and the I.T. field are the key factors in organizations efforts to become more flexible and efficient in their operations. The IT industry in Romania represents one of the most prosperous economic sectors. In this context, identifying, attracting and retaining talent are practices of the research field of talent management that can maintain a certain competitive advantage of organizations. In this research, we were concerned qualitatively and quantitatively with the identification of some challenges faced by organizations in the implementation talent management strategies Awareness of these major challenges can be a real advantage in the successful implementation of talent management strategies in I.T. organizations in Romania.

THE IMPACT OF GREEN HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL COMPETITIVE ADVANTAGE: A CASE STUDY IN THE TURKISH BANKING SECTOR

Amidst the dynamic landscape of contemporary business, it is imperative for companies to adopt environmentally sustainable practices. This study examines the intricate relationship between Green Human Resource Management (GHRM) practices and the competitive advantage of firms in the Turkish banking industry. The primary objective of the study is to ascertain the exact impact of various GHRM procedures on the competitive standing of a notable bank. The findings of our analysis indicate a robust positive correlation between most GHRM activities, except green reward and pay, and the organization's competitive advantage. Green performance management is the most notable association among these strategies. The intricate nature of these relationships emphasizes the importance of intentionally integrating GHRM strategies into the organizational framework. This study offers valuable perspectives on the broader discourse surrounding Global Human Resource Management (GHRM), emphasizing the tangible benefits of incorporating sustainable human resource practices to enhance organizational competitiveness. The results of our study have practical implications for firms operating in the Turkish banking industry, offering suggestions on how to successfully harmonize sustainable practices with a competitive edge in a fiercely competitive setting. This study explores the intricate correlation between GHRM (Human Resource Management) and the achievement of organizational performance. This study provides a foundation for future research endeavors and provides direction for companies seeking to implement environmentally sustainable practices in order to gain a lasting competitive edge.

Digital Listener as a tool to enhance Customer Experience in projects

The present study focused on assessing whether customer service enhancement via digital listening leads to customer satisfaction and loyalty. To achieve this objective, the study employed a descriptive research and used survey as the main data collection method. Notably, the findings clearly indicate that the customers are highly aware of the concept of customer service enhancement and that they expect businesses to offer them competent and high-quality services.
 Further, the findings indicate that failing to use up-to-date digital listening technologies, difficulty in accessing the call centres, the call centre employees’ inability to understand the specific service needs required by the consumers and inability of the employees to provide customizable customer engagement services are some of the main issues associated with digital listening strategies. This research also focuses on the implementation of Digital Listener technology with the understanding towards how it may improve the professional attitudes between customers and employees. In addition, the findings indicate that providing relevant training to all employees on a regular basis, using up-to-date technologies and facilities, and employing big data analytic technologies are some of the specific strategies that can be employed by companies in order to effectively enhance the customer care services.
 Digital technology has been improving over the past 10 years as organization seek for fundamental ways through which they can adopt and implement digital listeners efficiently. This research aims at communicating the practical theory and the importance of customer care services being emphasized by different organizations. The research examines the effects of Digital Listeners in organizations and how this technology is of importance to companies, which aim at providing effective services and product delivery to their customers. The research also demonstrates how important customer service is to organizations as it measures the successfulness of their performance. The research upholds digital listeners as one of the tools being utilized by companies to enhance communication with their customers while enhancing their reach to more consumers. This research aims at studying and analyzing the idea of implementing Digital Listening to the new world while revealing how important this concept is towards earning more competitive advantage for organizations. The rareness of research in this field accounts for the importance of this research as it will help IT consultants and customer service advisers in the GCC region towards understanding concepts of digital listening in their region.
 Based on the research findings, therefore, the study approves the research hypothesis that customer service when enhanced properly leads to customer satisfaction and loyalty. Thus, the study concludes that maintaining customers and their loyalty require careful attention to the customer’s needs, strategically investigating what they seek and being able to provide the same in an enhanced manner.

Competitive advantage through general and mobile human capital. A study on Italian “Serie A” football

AbstractIn this study, we examine the contribution of, respectively, general and mobile human capital to organizational competitive advantage. Our findings suggest that general human capital and mobile human capital positively affect organizational results under recurrent human capital mobility. Thus, our study revises and extends the conceptual domain of the Resource‐based View (RBV) of the firm, because it emphasizes the relevance of general human capital in the quest for competitive advantage and underscores that, in the presence of human capital recurrent mobility, organizations can take advantage of this contingency, instead of being hindered by it. Also, our study sheds new light on the complementarity between novel and existing human capital, because we empirically observe that the interplay between the former and the latter contributes to organizational advantage. Our research setting is the Italian Serie A professional football, from the 2017–2018 through the 2021–2022 season.

Advanced Framework for Integrating Risks into an Organizational Setting

Enterprise risk management (ERM) is a systematic approach that strategically assesses risk management from a holistic standpoint, including the whole company or enterprise. The aforementioned approach is a top-down strategic methodology designed to detect, evaluate, and proactively address possible risks, threats, hazards, and other sources of damage that have the potential to impede an organization's operations and goals, or result in negative outcomes. ERM is a prominent framework that assists businesses in the identification, evaluation, and management of hazards at the enterprise level. Scholars identified many elements that serve as motivators for enterprises to participate in the process of ERM. These reasons include the likelihood of encountering financial hardship and the subsequent expenses, subpar profits performance, potential development prospects, and the autonomy of the board. The implementation of an effective risk management plan might potentially serve as a competitive advantage for organizations, facilitating their growth. This elucidates the extensive corpus of research devoted to ERM. This paper examines the fundamental connections between Enterprise Architecture and Risk Management and presents a proposed architectural framework for effectively incorporating risk considerations within the broader organizational context. This article presents a proposed strategy for attaining a comprehensive and shared perspective on hazards throughout an organization.

СОЦІАЛЬНА ВІДПОВІДАЛЬНІСТЬ ЯК ЧИННИК ФОРМУВАННЯ КОНКУРЕНТНИХ ПЕРЕВАГ ПІДПРИЄМСТВА

Companies want to occupy better positions in the market than competitors. For this, they use different methods. One of these ways is the social focus of business. Many foreign and domestic companies have long understood that their responsibility to society is an important factor that directly affects work results. It is positive that such activity is conscious and voluntary, well perceived by consumers of products and services. Any enterprise wants to have competitive advantages. They represent such a system, which has an exclusive value and makes it possible to stay ahead of competitors in various fields of activity. Competitive advantages are individual for each company, but have common features. The classification of competitive advantages makes it possible to consider them by areas of activity: organizational, functional, etc. It is these of the listed ones that cause the greatest interest. Organizational competitive advantages are formed thanks to a better geographical location, proximity to locations of raw and labor resources, distribution of products. Work experience, the size of the enterprise and the presence of branches are also taken into account and have a positive effect. Competitive advantages by functional sphere of activity have the following varieties: marketing, production, personnel. Marketing allows the source of competitive advantages to have relationships with suppliers and intermediaries, consumers. The image of the enterprise is also a component of marketing competitive advantages. The production sphere is the basis for gaining competitive advantages due to modern production technologies and the state of equipment, quality of raw materials and products. The last variety is based on a high-quality staff and their ability to work with new technologies and modern technological equipment. These areas of activity when considering competitive advantages are important, but do not take into account the social component. But it is she who can strengthen the advantages that the company has already acquired. It is proposed to consider the social orientation of business according to the directions of responsibility proposed by A. Carroll: economic, legal, ethical and discretionary. These types of liability, if the company has them, allow you to get additional benefits. Chief among them will be the loyalty of society and consumers. They will affect the company's performance and strengthen its market position.

Islamic Corporate Social Responsibility: CSR Practices by Islamic Microfinance Institutions in Lampung

Purpose: This article describes the practice of corporate social responsibility (CSR) adopted by Baitul Maal Wa Tamwil (BMT) in Lampung. This study also examines the literature on different views of CSR and how CSR can be rooted in organizational strategy so that it becomes an organizational competitive advantage. Methodology: A descriptive qualitative method was used in this study, in which the researchers conducted in-depth interviews with both BMT employees and beneficiary communities. Findings: This study found that Baitul Maal Wa Tamwil, which became the locus of research, namely BMT Assyafiiyah Berkah Nasional carries out CSR corporate social responsibility in several forms of programs both physical, facilitating and empowering in nature. The physical form is carried out by providing assistance for the construction of places of worship, Islamic boarding schools, the construction of drilled wells and a program to renovate livable houses. The form of facilitation is carried out by providing compensation, giving OTP (Sponsoring Parents), giving TPA incentives, community service cars and productive forms by giving rolling goats and providing business capital with a qordul hasan contract. This study recommends the need to increase the involvement of baitul maal wattamwil in the process of economic development in general, because the practice of corporate social responsibility will contribute not only to increasing the company's competitive advantage but also to increasing community empowerment. For the company, CSR will also ensure the company's sustainable growth due to improved image and increased customers leading to increased profitability.

THE ROLE OF KNOWLEDGE CREATION IN MEDIATING THE EFFECT OF NETWORK CAPABILITY ON PERFORMANCE OF MICRO, SMALL, AND MEDIUM ENTERPRISES

Performance has received special attention in the context of Micro, Small, and Medium Enterprises (MSMEs) due to its important role in enhancing an organization's competitive advantage. This study aims to identify predictors of MSME performance. This study used a survey method with 240 respondents. We analyzed the data using Smart-PLS (Partial Least Square) for Structural Equation Modelling (SEM). The results show that Network Capability and Knowledge Creation positively affect MSME performance. Furthermore, Knowledge Creation acts as a mediator between them. This research provides further suggestions on how MSME owners can improve performance in their MSMEs.

UNDERSTANDING THE DYNAMICS: A SYSTEMATIC LITERATURE REVIEW OF GENERATION Y'S PERCEPTIONS OF HRM PRACTICES AND THEIR IMPACT ON TURNOVER INTENTIONS

Human resources are pivotal in securing an organisation's competitive advantage, with employee retention playing a crucial role. This systematic literature review explores the relationship between Human Resource Management (HRM) practices and turnover intentions among Generation Y employees. Focusing on critical HRM practices—training and development, compensation, performance appraisal, and job security—this review synthesises existing literature to understand their impact on turnover intentions, particularly within the private sector in Bangladesh. The review encompasses studies from various databases, adhering to stringent inclusion and exclusion criteria to ensure a comprehensive analysis. The review primarily targets literature about Dhaka and Gazipur metropolitan areas, reflecting the significant challenge of turnover intentions among Gen Y in these regions. Using a structured approach, the review critically examines the existing empirical evidence, providing a nuanced understanding of how specific HRM practices influence Gen Y's turnover intentions. This systematic exploration offers valuable insights for academic research and organisational strategies, highlighting effective HRM practices for managing Gen Y employees and potentially reducing their turnover rates.

The Influence of Leadership Styles on Employee Engagement in Human Resource Management

In the competitive marketing environment, the company's leadership wants to keep the employee engaged effectively in the long run. Hence, there will have an effect on the leadership style of the organisation growth as well as the structure in order to enhance the level of employee engagement. The amount of agency and dedication demonstrated by employees in the pursuit of management's goals is directly correlated to the type of leadership that is applied by the managers and supervisors. Because the employee contributions are essential to the success of the company's operations, it is in the best interest of the company to enhance its management of its human resources in order to raise the level of productivity as shown by its workforce. In order for businesses to encourage the expansion and development of their organisation, it is essential for them to boost the level of employee engagement and participation. This is an extremely important factor for the continuous success of businesses. Active engagement of workers is of the highest significance and relevance for the success of the company's stated goals and the execution of those objectives since it enables employees to completely comprehend the vital duties that are required to build the organization's competitive advantage. It is vital for all aspects of the organisation to collaborate in order to make the workplace a pleasant place to work and to ensure that people are placed in positions that are appropriate for them so that they may have the sense that they belong there.