Organizational Competence Research Articles

Situational Context Analysis of tourists’ eWOM Engagement: The Moderating Effects of Hotel Star Category and Review Site Use Intensity

ABSTRACT Based on interactional psychology theory, this study explored the moderating effects of hotel star category and hotel review site use intensity on two antecedents of consumer engagement with electronic word of mouth (eWOM): organizational review site competence (ORSCP) and organizational review site commitment (ORSCM). Data were collected from a cross-national sample of 443 hotels and analyzed using partial least-squares methods. The results confirm that ORSCP and ORSCM affect customers’ eWOM engagement. The findings also include that the hotel star category and the use intensity of hotel review sites have a moderating effect on the ORSCP – ORSCM relationship but not on these two variables’ connection with consumer eWOM engagement. This research thus ascertained that a complex relationship exists between hotels’ management of social networking sites and customers’ eWOM engagement, which has implications for hotel marketing specialists.

Emotional Intelligence in the Workplace: Enhancing Team Dynamics

Emotional intelligence (EI) has emerged as a critical competency for individuals and organizations striving for excellence in today’s dynamic workplace environments. This paper explores the multidimensional role of EI in fostering effective team dynamics, emphasizing components such as self-awareness, empathy, and social skills. EI is shown to enhance communication, collaboration, conflict resolution, and leadership within teams, contributing to improved morale, productivity, and job satisfaction. Practical applications of EI, including assessment tools and development strategies, highlight its potential to drive personal and professional growth. The paper concludes by advocating for the integration of EI development into organizational practices to promote resilient and high-performing teams. Keywords: Emotional Intelligence (EI), Team Dynamics, Leadership, Collaboration, Conflict Resolution, Workplace Communication.

A BIBLIOMETRIC OVERVIEW OF COMPETENCY AND CAPABILITY MODELING: RESEARCH CONTRIBUTIONS AND TRENDS (2000–2024)

In almost half a century, competency modeling has become an important movement in Human Resource and talent management. This study aims to identify the characteristics of the research published on competency/capability modeling using bibliometric analysis. To answer the research questions, 367 journal articles were analyzed. The results showed an increasing number of publications in the most recent two decades, and there is a worldwide collaboration in advancing this field while countries such as the United States and Australia are leading. Moreover, there are two competency/capability camps. One camp focuses on individual job performance, while the other focuses on organizational core competencies and capabilities. Capabilities often co-occur with the keywords related to competitive advantage and innovation. Behavioral event interviews and Delphi are among the common methods used to design competency models. Researchers and practitioners can benefit from the findings by gaining insights into the latest trends in this field.

DEVELOPMENT OF MOIST WOUND HEALING METHOD GOVERNANCE MODEL BASED ON PATRICIA BANNER AND KATHERINE KOLCABA THEORY

Background: Nursing management is the specific responsibility of the nursing manager to plan, organize, direct, and supervise resources, including personnel, equipment, and funds, to provide effective nursing care to patients, families, and the community. The head of the ward is responsible for managing the health care activities in a particular ward. Patricia Benner identified seven key areas in surgical practice, namely the assisting role, teaching and training functions, monitoring diagnosis and patients, managing change, therapeutic interventions, monitoring the quality of practice, and organizational work competencies. Benner developed this concept to describe the practical knowledge and skills in wetting, including the application of moist wound healing methods. Objective: This study aims to develop a governance model for the moist wound healing method based on Patricia Benner and Katherine Kolcaba's theories to improve the quality of wound care at RSUD Anugerah Tomohon. Method: The research design employed an action research method with a qualitative approach. The study sample consisted of 10 nurses working in the wound care unit. Data were collected through in-depth interviews and direct observation and were analyzed using thematic analysis to identify key themes related to the application of the moist wound healing method. Result: the moist wound healing method enhances the quality of wound care and accelerates the healing process. The implementation of the governance model based on Kolcaba and Benner's theories has a positive impact on wound care outcomes. Conclusion: This study recommends that hospitals adopt this model more widely and provide intensive training to nurses to enhance their wound care skills.

Modeling the Relationship between Organizational Competency, Entrepreneurship, Human Resource Management, Technology Management, and Organizational Performance

Background and Aims: Organizational competency development is an important factor enabling community enterprises to respond to customer needs and effectively adapt to changing environments. This article aims to study the factors, components, and relationships among organizational competency factors, entrepreneurship, human resource management, technology management, and organizational performance, and to create a model of the relationship between organizational competency, entrepreneurship, human resource management, technology management, and organizational performance. Methodology: A literature review was conducted using the EBSCO database with the keyword “organizational competency”. This search yielded 195 articles, of which 125 were deemed non-redundant and suitable for analysis. Content analysis was employed to analyze the data. The review revealed that the key variables studied about organizational competency were entrepreneurship, human resource management, and technology management. These competencies were found to impact organizational performance significantly. Results: The study findings suggest that community enterprises seeking to enhance operational efficiency and improve overall performance should adopt the concept of organizational competency. To foster these competencies, organizations should focus on entrepreneurship, human resource management, and technology management. The relationships between these variables are illustrated in the proposed conceptual model. Conclusion: The study found that organizational competency is a critical determinant of organizational performance. Five key factors were identified: entrepreneurship, human resource management, technology management, organizational competency, and organizational performance. The empirical evidence suggests a positive correlation between the implementation of organizational competency and improved performance. Consequently, organizations aiming to enhance their performance should consider adopting the concept of organizational competency.

ASSESSMENT OF THE CRITICAL CARE NURSING COMPETENCY FOR PATIENT SAFETY IN ICU SETTING

Critical care nursing competencies are vital for ensuring patient safety in ICU settings. This study aimed to assess the knowledge, attitudes, and practices of nurses regarding critical care competencies in a tertiary care hospital in Lahore, Pakistan. Methods: A descriptive cross-sectional study was conducted among 133 ICU nurses. Data were collected using a validated questionnaire assessing competencies in preparation, patient assessment, communication, role recognition, and organization. Descriptive and inferential statistics were used to analyze the data. Results: The majority of nurses demonstrated high competency in preparation (87.2%), patient assessment (82.0%), and equitable care (88.0%). However, gaps were observed in the documentation of communication with patients’ families and consistent adherence to documentation protocols. Nurses with higher qualifications (Post RN and BSN) and more clinical experience performed significantly better than their counterparts. Conclusion: The study identifies key strengths and gaps in critical care nursing competencies. Targeted interventions, including structured training programs and the implementation of standardized protocols, are recommended to enhance competency levels and ensure patient safety in ICU settings.

Competency-based Human Resource Development Strategy

Human resources are the key to a nation's prosperity. This study aims to describe the strategy for developing human resources based on competency and how to overcome the gap in developing human resources based on competency. This study uses a qualitative method, exploring phenomena related to developing human resources based on competency. Qualitative methods also aim to understand individuals' or groups' meanings, views, or experiences and the context behind the phenomenon being studied. This study also uses a descriptive approach and a literature study. The results of this study indicate that there are eight steps in formulating a strategy for developing human resources based on competency: identification of organizational core competencies, competency gap analysis, human resource development planning, implementation of training and development programs, competency-based performance assessment and evaluation, talent management and succession planning, utilization of technology in competency development, and a culture of continuous learning. Furthermore, the results of this study also obtained eight strategies to overcome the gap in developing human resources based on competency: competency gap analysis, training and development programs, competency-based career development, use of technology and competency management systems, periodic evaluation and feedback, a culture of continuous learning, awards, and incentives, cooperation with educational institutions. The government can use the competency-based human resource development model to realize the Golden Indonesia Generation 2024.

The Clinical Sociology Honours Programme at the University of KwaZulu-Natal (UKZN) in South Africa

A qualification in Clinical and Applied Sociology facilitates initiatives to mitigate and reduce pervasive social problems prioritising women, children, migrants, families and society. Graduate studies in Clinical and Applied Sociology is limited in South Africa and the global South, therefore a postgraduate degree focused on applying interdisciplinary perspectives in diverse social contexts was initiated. This approach addresses social problems, policies, and enhances community well-being through direct intervention, research, and advocacy. Graduates gain competencies in healthcare, community organizations, government agencies, and educational institutions, contributing to societal change and development. The Clinical Sociology postgraduate programme at the University of KwaZulu-Natal produces change agents by designing and implementing clinical and applied models and interventions. Post-graduates augment critical skills, proficiencies and dexterities by combining research academic interests and societal needs. The aim of the programme typically involves applying l theories and methods to analyse and intervene in social issues and problems at the individual, community, and societal levels. The programme focuses on understanding human behaviour in a social context, diagnosing social problems, and developing strategies for social change. It prepares students for roles in policy development, social research, community work, and advocacy, aiming to promote social justice and improving quality of life. The Bachelor of Social Science in Clinical and Applied Sociology (Honours) is open to students in possession of an undergraduate Sociology qualification or a cognate discipline. A qualification in Clinical Sociology facilitates initiatives that seek to mitigate and reduce pervasive social problems in the interest of women, children, migrants, families and society.

Managing Data Sovereignty: An Organizational Competence for Successful Open Value Creation

ABSTRACTManaging big data benefits organizations via efficient and effective data‐driven decision making, productivity gains, customization potential, or innovation opportunities. Data‐driven innovation opportunities are particularly valuable in open value creation (OVC), that is, the collaboration of independent stakeholders who open their boundaries to share data and knowledge to jointly create value they could not have achieved in isolation. At the same time, however, incumbents often struggle with the implementation of data sharing in the broader stakeholder ecosystem. In this exploratory study, based on an abductive qualitative study with 27 expert interviews and three industry roundtables with 19 experts, we explore how the concept of organizational data sovereignty could serve as an organizational competency to address the data challenges for OVC. Using the strategy‐as‐practice framework, we define organizational data sovereignty as the self‐determined and intentional exercise of control over an organization's data assets and show which data sovereignty practices, in line with practitioner and praxis conditions, support inter‐organizational sharing and management of big data in OVC. Specifically, we identify key practices for implementing data sovereignty, such as constituting the special value of data and establishing a consistent value assessment for data. When designed and applied in the right organizational framework that allows for openness, agility, and interdisciplinarity, they enable industrial enterprises to realize the potential of OVC.

Some aspects of the organization of self-educational activities of university students in the study of mathematics

The article presents the methodology developed by the authors for organizing self-educational activities of university students in their study of mathematics, which is based on the model of multi-level cognitive activity. Analyzing the literature devoted to the issues of self-education, independent work and cognitive self-educational activities of students, the authors come to the need to increase the number of hours allocated for independent preparation of students, and, consequently, to the priority of the task of competent organization of such work. The authors describe four stages of students' cognitive activity at the reproductive and productive levels. Specific examples of activity at each of them are given; it is noted that achieving the third level of cognitive activity by students is already a good result. The application of the developed model in the preparation of students of the construction specialty at the Volga State Transport University is shown. As examples of tasks corresponding to the first three levels of cognitive activity, mathematical and applied problems from the sections «Analytical Geometry», «Mathematical Analysis» and «Mathematical Statistics» are given. The task of the fourth level is the work «Remarkable Curves and Their Practical Application». The article also presents the results of testing the developed model of cognitive activity. The effectiveness of the proposed methodology is proven by a comparison of the exam results when training in the first year was conducted traditionally, and in the second — using the presented model. In particular, the grades «excellent» and «good» in the second semester were 19,3 % and 26,1 % of the total, respectively, in the fourth semester, these indicators significantly improved and amounted to 28,9 % and 35,1 %.

사회적 자본, 조직역량, 위험감수성의 관계 : 최고경영자를 대상으로

사회적 자본, 조직역량, 위험감수성의 관계 : 최고경영자를 대상으로

Trends and patterns in K-12 computer science education: data analysis from twitter

ABSTRACT K-12 computer science (CS) education has emerged as a vital component of modern education, nurturing computational thinking, problem-solving, and digital literacy. This study examines the K-12 CS education dynamics, emphasizing its impact and implications, particularly in the context of equity. Twitter data from 2017 to 2021 were collected, focusing on English-language tweets within the United States. This collection was completed before Elon Musk’s acquisition of the company and its subsequent rebranding to X. Three keyword sets span CS education, computational thinking – a core competency of CS learners and CS education organizations and conferences. The findings indicate: (1) a significant decrease in tweet volumes for each set of keywords after 2019, (2) the critical role of coding within a broader STEM education framework, and (3) the centrality of students in semantic networks formed by the tweets, highlighting the pertinence of a student-centered learning strategy in K-12 CS education. To ensure equitable access and opportunities, K-12 CS education in a broader STEM ecosystem should adopt student-centered learning, with teachers facilitating coding, programming, and technology education. These insights inform educators, policymakers, and researchers about K-12 CS education’s significance in preparing students for the future, with a strong emphasis on equity and inclusion.

Мениджърска компетентност на директора – критерий за качествено управление на педагогическия персонал

The managing competence of the educational director is essential for the exercise of effective management functions in the professional environment of implementation. In addition to a close knowledge of organizational management, the director must possess a set of intrinsic qualities that help to exercise effective leadership techniques. Personal competencies and personality traits are one of the main factors for quality management of pedagogical staff. In this regard, the concept of management is considered, which is considered a management process that aims to achieve the planned goals of a given organization. Together with strategic management and leadership as key dominants in the management of institutions in the context of continuous modernization of the educational process, the provision of high-quality education is achieved, with effective leadership being a priority. Emotional and social intelligence competencies are considered critical to leadership and management. They are closely tied to the director‘s organizational culture. Organizational competence consists of the ability to identify social and power networks, as well as the core values that drive the functioning of groups. Relationship management competencies relate to managing emotions in interpersonal relationships and interacting with others. The article aims to establish the main managerial competencies of a successful and effective director.

Sense of place in providers’ perspectives of school placement policies in relation to refugee settlement in rural Sweden

During the initial phase of the refugee wave in 2015 rural municipalities in Sweden were obliged for the first time to receive refugees. Some rural officials welcomed refugees in hopes that it would counter population declines and future staffing problems. Some officials also referred to rural areas as idylls for reception, well equipped for reception arguing that small places are better for integration. This raised placement issues, which varied widely among three identified categories of municipalities (tourist towns and/or sparsely populated areas, de/industrialised towns, and small villages). We explored these issues by interviewing respondents in 21 municipalities. We selected three municipalities to represent the three categories and analysed responses of our informants within them to obtain insights into their views of the refugees' reception and associated issues. For this we applied a Masseyian ‘sense of place’ and ‘power geometry’ theoretical framework. Wide variations among municipalities were reported. However, common themes included: a lack of relevant training initially; rapid establishment of organisational arrangements and competences; segregation in some municipalities due to placement in segregated housing (which raised informants' awareness of social class-based divisions); and changes in status or requirements for migrants to relocate (with very little warning) that severely impacted the refugees' transitions. The results clearly indicate needs for more long-term and robust policies to avoid problems associated with refugees' ‘liminal citizenship’ and weak power, with consequent impacts on their educational transitions and subsequent prospects.

Closeness and belongingness: boosting student engagement in Jakarta universities

Aside from academic activities, university life is enriched by extracurricular or community events that foster organisational skills and competency development. According to previous studies, university students who are motivated to grow personally are those who have aspirations for their future careers. Another factor that encourages active participation in organisational activities is a sense of belonging. Students’ active participation will contribute positively to organisational development. This study uses the lens of weak ties theory, which contrasts with the notion that people with strong relationships are more inclined to provide benefits in certain contexts. This study will use network analytic techniques to determine the extent of relationships between university students through UCINET software. The study aims to identify whether weak interpersonal interactions among students can promote their community engagement. The relationship analysis will relate to the level of their sense of belonging, obtained from questionnaire responses. The data were processed using descriptive statistics and multiple linear regression analysis through SPSS. The results demonstrate that weak relationships and a sense of belonging positively impact member engagement in organisation. This study aims to contribute by offering a hitherto limited analysis of student organisations using the weak ties theory and network analysis method.

Obesity as a medical and social problem

The article is a brief review of the relevant scientific literature published in the PubMed database in 2004–2024 on the epidemiology, etiology, treatment and prevention of obesity. The description of the key risk factors for the development of obesity is given, among them genetic factors, family history, psychological causes, and anesthetic marketing. The data on modern approaches to the treatment of obesity, including adherence to a low-calorie diet, adequate physical activity, taking medications that reduce appetite, enhance the feeling of satiety and reduce fat metabolism, are presented. It is noted that it is necessary to implement measures that lie outside the competence of medical organizations, such as ensuring the availability of healthy food and limiting the availability of fast food, changing the formulation of high-calorie products, labeling products and educating the population.

Problem Debt: Concept, Classification and Regulation

The article is devoted to the analysis of the concept and legal regulation of problem debts arising as a result of improper fulfillment of obligations by clients of credit institutions. In the process of analysing the types of problem debts, special attention is paid to the correlation of problem and overdue debts. Any overdue debt should be as problematic. Other debts may also be recognised as problematic if there are significant risks of default. The author comes to the conclusion that the issues of qualification of problem debts are within the competence of credit organisations. Government regulation applies to debt-related credit risks, as well as ways to collect such debt. Special attention in the article is paid to the issue of the dynamics of problem debt. Arising as a failure to fulfill a specific debt obligation, problematic debt can lead to the debtor’s insolvency, which means a change in the status and relations with other creditors. In order to ensure a balance between the rights of the creditor and the debtor, the author formulates a number of presumptions concerning problem debts.

THE INFLUENCE OF ORGANIZATIONAL CULTURE, WORK MOTIVATION, AND COMPETENCE ON EMPLOYEE PERFORMANCE AT XYZ STORE IN BATAM

This research examines the influence of organizational culture, work motivation, and competence on employee performance at XYZ Store in Batam. Since 2004, XYZ Store has operated a stationery retail business unit and has expanded into eight branches, which are currently distributed across Batam City. The sampling method employed was purposive sampling. Data collection was conducted using a questionnaire distributed to 71 employees at XYZ Store. The research findings indicate that organizational culture has a significant impact on the performance of XYZ Store employees; work motivation significantly influences the performance of XYZ Store employees; competence has a significant effect on the performance of XYZ Store employees; and simultaneously, the three variables have a positive and significant effect on the performance of XYZ Store employees, with R2 is 0.911, which indicating that the independent variables has influenced 91.1% to dependent variable. The remaining 8.9% is influenced by other factors that were not examined in this study.

Enhancing financial reporting quality in village-owned enterprises: The role of organizational competencies

The quality of financial reporting in village-owned enterprises (VOEs) is critical for ensuring transparency and accountability in local governance. This study explores the impact of education level, training programs, work experience, internal control systems, and information technology on the quality of financial reports in VOEs. The objective is to determine how these factors influence financial reporting quality to support effective local governance. The paper involves a sample of 120 VOE managers and employs quantitative analysis to examine the relationships between these factors and the quality of financial reporting in Indonesia. The results indicate that higher education levels, comprehensive training programs, and extensive work experience positively affect the quality of financial reporting. Specifically, the study finds that educated personnel and well-structured training programs enhance the accuracy and reliability of financial reporting. In contrast, the anticipated positive impact of IT utilization on financial reporting quality was not observed, suggesting that issues related to IT infrastructure and integration may limit its effectiveness. Additionally, robust internal control systems significantly improve the quality of financial reports. Overall, the analysis emphasizes the importance of investing in education, training, and internal controls to enhance financial reporting quality in VOEs. The findings highlight the need for further research into the challenges of IT integration to fully harness its benefits for financial transparency.

How can specialist investigation agencies inform system-wide learning for patient safety? A qualitative study of perspectives on the early years of the English Healthcare Safety Investigation Branch.

System-wide learning for patient safety is a core challenge for the health care sector, despite the prevalence of localised reporting and learning approaches. There is growing interest in how health care services could emulate other safety-critical sectors with the introduction of specialist safety investigation agencies to inform sector-wide safety. This paper reports on a study of the introduction and early operation of one such agency in the English health and care system. This was a qualitative interview study carried out between 2019 and 2021 and co-designed through a partnership between University researchers and the Executive Team from the Healthcare Safety Investigation Branch (HSIB) to explore the organisational development of this 'first of type' organisation. The study involved interviews with 33 internal and external stakeholders and documentary analysis of HSIB reports. The study findings highlight the organisational competencies and developmental challenges experienced in the early years of HSIB operations focusing on (i) independence and fit within the wider system; (ii) the selection and scope of investigations; (iii) the methodology and investigation approach; and (iv) the skill and competencies of investigators. This study offers practical learning to health care decision-makers about the importance of securing independence and integration, about the production of system-wide learning, the standardisation of robust methodologies and the support for a multidisciplinary specialist workforce.