Performance Of Companies Research Articles

Implementation of Chatbot Artificial Intelligence in a Company Website to Improve Customer Service Automatically Using the TF-IDF Method

In today's digital age, improving customer service is one of the keys to business success. Successfully retaining and attracting new customers is a challenge that must be faced. The application of chatbot technology powered by artificial intelligence (AI) on business websites has been proven to provide more efficient and responsive customer service. This research aims to develop and implement an AI chatbot that uses the TF-IDF (Term Frequency-Inverse Document Frequency) method to automatically understand and answer customer queries. The TF-IDF method is used to extract key features from the text of customer questions and match them with the most relevant answers in the database. The results of implementing this AI chatbot showed a significant improvement in the speed and quality of customer service responses, thus helping to improve customer satisfaction and company performance. This research provides valuable insights for businesses looking to integrate AI technology into their customer service strategy.

The Influence of Business Ethics and Diversity on ESG Disclosure: Empirical Evidence from Indonesian Firms

This study examines the impact of corporate governance mechanisms, board characteristics, and ethical leadership on Environmental, Social, and Governance (ESG) performance in Indonesian companies. The analysis investigates how board ethics, independence, tenure, ownership structure, and other governance factors influence ESG scores. The findings reveal that board ethics and independence significantly improve ESG performance, supporting the role of ethical leadership and resource dependence theory in shaping corporate sustainability. Additionally, the study highlights the role of institutional ownership in driving ESG outcomes, particularly in emerging markets. Cultural factors, such as board culture, also contribute to the variability in ESG performance, suggesting the importance of aligning corporate governance practices with local values and global sustainability standards. The results have important theoretical implications, extending corporate governance theories to the context of developing economies. Practically, the findings provide insights for policymakers, corporate leaders, and investors to enhance ESG performance through effective governance reforms and ethical leadership. This study offers a significant contribution to the growing literature on ESG in emerging markets and provides a foundation for future research on corporate sustainability in different institutional settings.

The Impact of Macroeconomic Factors on Stock Valuation

The widely accepted notion that capital markets are significantly influenced by macroeconomic factors underscores the importance of examining how these factors directly and indirectly affect stock valuations. Stock prices are inherently volatile, subject to the whims of the market, yet they are expected to converge with the intrinsic value of the shares they represent. Uncovering this fair value is essential for strategic investment decisions. This review article aims to provide an in-depth analysis of the impact of macroeconomic variables on the financial performance of specific companies, using macroeconomic data to elucidate the shifts in the fair value of their shares. By focusing on Baiyunshan, a leading pharmaceutical company in China, the article illustrates the tangible effects of macroeconomic factors on stock valuation. It offers a comprehensive exploration of various evaluation models, providing investors with a robust framework to assess the intrinsic value of publicly traded pharmaceutical companies. This study not only bridges the gap in current understanding but also equips investors with the necessary tools to navigate the complexities of the capital market with greater confidence and precision.

Environmental Performance in Insurance Companies: The Role of Women

ABSTRACTThis study aims to investigate the relationship between board gender diversity and environmental performance in European insurance companies. Through an analysis of 53 insurance companies listed in 14 European countries between 2011 and 2021, the empirical analysis presents a significant and positive relationship between board gender diversity and the environmental performance of insurance companies, especially in reducing emissions and increasing environmental innovations. Furthermore, external factors such as renewable energy consumption and forest area demonstrate a significant and positive moderating role in the connection between board gender diversity and environmental performance.

Evaluation of real estate investment performance of insurance companies by NHF Act in curbing housing deficit in Nigeria

PurposeThe purpose of this study is to evaluate the real estate investment performance portfolio decision-making of the insurance firms by the National Housing Fund (NHF) Act in reducing the housing deficit in Nigeria. The insurance companies' gross premium, real estate investment and return on investment trends for the period 2014–2019 were evaluated, to determine the extent of their investment in real estate in Nigeria, this ought to have reduced the shortfall in housing.Design/methodology/approachBoth primary and secondary sources were used. Cronbach’s alpha was used for testing the reliability. The Friedman mean rank with Chi-square was used for different types of real estate investment properties and for reasons for investing in real estate by insurance companies in Nigeria. The test for normality was conducted using the Shapiro–Wilk and Spearman correlation for the significance. The percentage and the data envelopment analysis frontier model were used for measuring performance and efficiency.FindingsThe results showed that the majority of real estate investments made by insurance companies were in commercial and land buying and reselling and that their performance was below average. However, their motivation for investing is not toward the NHF Act but rather for diversification and increasing their capital.Originality/valueTo the best of the authors’ knowledge, this is one of the first studies in Nigeria that looked at how well insurance firms have performed investing in real estate as required by the NHF Act. However, the new Act, the National Housing Fund (Establishment) Act of 2018 which was put on hold due to flaws, affected data availability beyond 2019.

The Influence Of Intellectual Capital And Leverage On Financial Performance In Banking Companies Listed On The Indonesian Stock Exchange

This study aims to analyze the influence of intellectual capital, institutional ownership and leverage on financial performance in banking companies listed on the Indonesia Stock Exchange. The Financial Performance of Banking Companies is measured using Return on Equity (ROE) as the main indicator. The data used in this study are secondary data obtained from the annual reports of banking companies listed on the IDX during the 2019-2022 period through the website www.idx.co.id. The analysis method used in this study is multiple linear regression. The results of the study simultaneously show a significant, which means that intellectual capital, institutional ownership and leverage simultaneously affect the financial performance of banking companies listed on the Indonesian Stock Exchange. The results of the study partially show a significant, which means that intellectual capital and institutional ownership have a positive and significant effect on the financial performance of banking companies, while leverage has a negative and significant effect on the financial performance of banking companies listed on the Indonesian Stock Exchange. It is expected that further research can use other independent variables, such as liquidity and company size with different observation periods.

Foreign Exchange Risk Analysis and The Futures Hedging Strategy Construction--- The Case Study of Amazon

This paper explores the foreign exchange risk encountered by Amazon.com Inc. and proposes corresponding futures hedging strategies. With global market uncertainties, foreign exchange risk significantly impacts the financial performance of multinational companies like Amazon. The paper analyzes Amazon's foreign exchange risk factors, highlighting that the primary risks stem from international business revenues and holdings of foreign currency cash equivalents and marketable securities. Based on these risk factors, the study proposes several potential hedging strategies, including forward market hedging, futures hedging, and exchange rate options hedging. Forward market hedging mitigates risk by agreeing to exchange currencies at a predetermined rate in the future; futures hedging avoids counterparty default risk through standardized contracts; and exchange rate options hedging offers flexibility by allowing the exercise to be abandoned if the exchange rate moves favorably. The paper further develops a specific futures hedging strategy based on several key assumptions, including efficient market hypothesis, zero transaction costs, unlimited liquidity, and the absence of risk-free arbitrage opportunities. The strategy involves shorting futures contracts; if the exchange rate declines at maturity, the hedge is successful and profitable; if the exchange rate rises, the hedge is unsuccessful, resulting in a loss. The findings suggest that using futures contracts for hedging enables Amazon to stabilize its financial performance in case of market uncertainties, protecting it from adverse impacts of foreign exchange risk. Despite discrepancies between actual sales data and forecasts, the hedging strategy still demonstrates its effectiveness in maintaining financial stability.

Environmental, Social, and Governance (ESG): Roles and Strategies to Improve the Performance of the Indonesian Insurance Industry

The objective of this research is to understand the role of environmental, social, and governance (ESG) in improving the financial performance of insurance companies in Indonesia. A qualitative, library study method was employed, Research results show (1) the role of ESG as definers of competitive advantage, in improving performance, and guaranteeing the sustainability of the company in the future; and (2) the strategy of insurance companies in Indonesia with respect to ESG is to run business with sustainable financial principles and create environmental-based service products. The implications of this study are that the application of ESG principles to insurance companies in Indonesia is expected to drive government programs to implement sustainable development governance (SDGs) in sustainable finance. The novelty of this research is its emphasis on environmentally-based sustainable financial principles. Keywords: social and environmental governance, roles, strategies, performance, insurance

The Nexus Between Corporate Governance, CSR, and Firm Value: Tax Avoidance as an Intervening Variable

This research investigates the role of tax avoidance in the relationship between corporate governance, firm value, and corporate social responsibility. The research design is explanatory research, through hypothesis testing. 175 manufacturing companies were observed from 2017 to 2021, with a sample size of 875. A panel regression and leverage acted as a control variable using SPSS software, after conducting models and robustness tests. The findings show the influence of tax avoidance on institutional ownership and economic corporate social responsibility (CSR). Tax avoidance partially mediates the relationship between institutional ownership and firm value, and fully mediates between economic CSR and firm value. The implication for academics and practitioners is that enabling corporate governance requires institutional owners to supervise the determination of company managerial policies. Additionally, the economic CSR program can reduce tax avoidance and is responded to positively by investors. The limitations of the research are that for the constant value to be significant, additional variables should be added to the model. Further research could include adding company performance, gender, and intellectual capital variables. Keywords: corporate governance, corporate responsibility, tax avoidance, leverage, firm value

Improved Shipping Company Performance Created by Digital Business Transformation and Corporate Culture

The pace of digital business transformation is accelerating; digital transformation cannot be a one-time activity, so organizations must develop a continuous development mentality and culture of adapting services and systems faster and more frequently by incorporating new technologies and practices to meet customer expectations. The study aimed to analyze the effect of digital transformation on cultural transformation on the performance of shipping companies, with job satisfaction as a mediating factor. Data analysis in this study is SEM analysis with the analysis of moment structure (AMOS) program. Respondents in this study were all employees who handled ship arrival and departure permits at 39 shipping companies in South Kalimantan, totaling 367 people. Based on the Slovin formula, the number of samples used were 191. The results show that digital business transformation and corporate culture transformation can improve the quality, quantity, and reliability of shipping company performance with job satisfaction as a mediating factor. The results of the research on the performance of shipping companies that are influenced by digital business transformation and corporate culture transformation can broaden and deepen the development of the digital government readiness assessment theory of change applied in both developing and developed countries as a measuring tool for the economy of countries and companies. Keywords: shipping company performance, digital business transformation, corporate culture

Pengaruh Solvabilitas, Kompleksitas Operasi Perusahaan, Kontinjensi, Opini Audit, dan Reputasi Kantor Akuntan Publik (KAP) Terhadap Waktu Penyelesaian Audit

This study aims to analyze the influence of solvency, complexity of company operations, contingency, audit opinion, and the reputation of Public Accounting Firms (KAP) on the audit completion time in non-primary consumer goods sector companies listed on the Indonesia Stock Exchange (BEI) during the period 2019-2022. The research method used is quantitative with secondary data analysis obtained from company financial statements. The research sample is taken using purposive sampling based on specific criteria. The results show that solvency, complexity of company operations, contingency, and KAP reputation do not affect audit completion time, while audit opinion has a negative effect, where companies that receive an unqualified opinion tend to complete the audit more quickly.

Pengaruh Corporate Social Responsibility Terhadap Kinerja Keuangan Dengan Reputasi Sebagai Intervening

CSR performance will be better if the company has a good reputation, which basically has a positive relationship with the company's financial performance. The aim of this research is to determine the effect of CSR on financial performance and the company's reputation as an intervening agent. The method used is quantitative. Total observation in this study were 88. Datas were obtained from annual reports and were analyzed with IBM SPSS Statistics 26. The results of this research are (1) CSR disclosure has an influence on the company's financial performance. (2) CSR disclosure has no influence on the company's reputation. (3) Company reputation has a positive effect on financial performance

Human Resource Management 4.0 - Empowerment from a Holistic Perspective

The aim of this work is to examine the communication behaviour of Generation Z in a professional context and to identify their specific wishes regarding the behaviour of superiors. In addition, success factors of contemporary Human Resource Management 4.0 (HRM 4.0) are identified. A further goal of this paper is to demonstrate companies and superiors how they can meet the needs of Generation Z, in order to position themselves as good leaders and as an attractive employer in order to maintain the company's performance in the long term. The most important results of this study show that appreciative leadership behaviour creates trust between employees and superiors. This optimizes Generation Z's communication behaviour towards superiors. Furthermore, for Generation Z, an appreciative management culture that is committed to the well-being of employees is crucial for their choice of employer, their work productivity, their employee loyalty and their fluctuation behaviour. In consequence, it is essential for companies to consider the demands of Generation Z in order to remain competitive.

KOMITE MANAJEMEN RISIKO, EKSTERNAL TATA KELOLA DAN KINERJA PERUSAHAAN

Good corporate governance can increase the value of a company by implementing a commitment to achieve predetermined goals. One of these goals is meeting the expectations of investors, shareholders, and other stakeholders to achieve maximum profit. This study aims to provide empirical evidence regarding implementing the Risk Management Committee and its impact on company performance. Organizations, as systems, constantly interact with their environment, which is influenced by individual psychology. The study uses a sample of 100 companies listed on the Indonesia Stock Exchange out of 848 as of March 2023. The Risk Management Committee's characteristics are measured by the team leader's number of members and the leader's family affiliation with the company's management. The level of competitiveness is calculated using the Hirschman-Herfindahl index. Multiple regression tests were conducted to examine these variables. The results show that the number of risk management committees and family affiliations has a negative impact on firm value, while the level of competitiveness has a positive effect. However, only the family affiliation of the chairman of the risk management committee significantly affects firm value. The study's limitation lies in measuring the Risk Management Committee's characteristics, and further research is needed with different measurements. The results of this study can be helpful for investors when making investment decisions and for companies when presenting non-financial information.

Determination of Warehouse Locations for Logistics Services in an Integrated City Spatial System (Case Study in Bekasi City)

Human needs consisting of clothing, food, shelter and medicines will increase every year and require services. There are many planning changes in the digital era, so it is necessary to study the location theory of logistics service storage warehouses in the city spatial system. This study aims to identify the characteristics of existing logistics services, examine the determination of the location of existing logistics service storage warehouses and become an opportunity for logistics service players who wish to be located in the region. This study uses location theory for location determination, nearest Neighbour ratio analysis and analytical hierarchical process in determining the criteria and alternative locations for logistics service storage warehouses. The results of the analysis in the identification of characteristics, namely location, company operations, company management, settlement patterns affect the distribution pattern of logistics services. Then the more dominant criterion is the market with the value obtained (0.542) because in carrying out any business activity, you have to see who is the market for the business activities being carried out. At the location of the case study as a sample, namely Jatiraden (0.618) which has the most potential according to criteria related to market, cost, human resources, infrastructure and institutions. The conclusions obtained for operational matters using three-wheeled vehicles in the distribution of logistics services are an alternative in distributing uniform residential areas. More loads and easier mobility because the accessibility of vehicles in uniform residential patterns tends to be wide. Suggestions that can be conveyed in determining the location and making any business activity must be seen from the urban area planning. So that stakeholders can refer to the city's spatial planning system, so that policies made by the government can be compatible and aligned with logistics service companies.

The relationship between sustainability and financial performance of South African companies

Orientation: Environmental, social and governance (ESG) performance remains crucial information required by stakeholders as they are interested in monitoring whether companies contribute to sustainability or not.Research purpose: The study’s purpose was to determine how the sample companies scored on the three pillars of ESG performance and to determine the relationship between ESG scores and the financial performance of selected South African listed companies, with special reference to the impact of coronavirus disease 2019 (COVID-19) on that relationship.Motivation for the study: Because of crises such as the COVID-19 pandemic, companies tend to focus on their ESG-impact, resulting in them investing in sustainable operations.Research approach/design and method: Linear mixed-effect regression analysis models were developed to determine the relationship between ESG scores and financial performance. The sample consisted of 104 companies listed on the Johannesburg Stock Exchange (JSE) from 2017 to 2022.Main findings: We found that companies do not equitably score on the ESG performance pillars. We also found the following significant relationships: (1) Return on equity (ROE) positively impacts governance performance, (2) ESG positively impacts Tobin’s Q and (3) governance performance positively impacts ROE. Furthermore, the results show that sustainability and financial performance before and after COVID-19 are mainly not meaningful.Practical/managerial implications: New insights are revealed in the interests of shareholders, potential investors and company management regarding how to interpret the relationship between ESG pillars and financial ratios.Contribution/value-add: We contribute to the theory as a conceptual framework was developed to interpret the results within the shareholder’s theory.

Can Social Technologies Drive Purchases in E-Commerce Live Streaming? An Empirical Study of Broadcasters’ Cognitive and Affective Social Call-to-Actions

As an emerging social technology, live streaming has facilitated a synchronous and interactive selling setting for e-commerce sellers and consumers. Despite growing operations management (OM) in e-commerce live streaming (ELS), the prior literature has largely neglected the directive social operations of ELS broadcasters, which are crucial to a company's business operations and marketing strategies. To mitigate this gap, we investigated the effects of social call-to-actions (SCTAs), an ELS-specific directive social operation, on consumer purchase outcomes in ELS. To explicate the mechanisms driving the purchase effect of SCTAs, we draw upon the notions of cognitive and affective marketing appeals to categorize SCTAs into two types: cognitive and affective SCTAs. We measure broadcasters’ SCTAs from ELS speech-to-text data using text-mining techniques and adopt econometric model estimations via an instrumental variables identification approach to quantify the relationships between ELS broadcasters’ SCTAs and consumer purchases. Our results uncover a significant positive purchase effect of affective SCTAs but an insignificant effect of cognitive SCTAs on product-level purchase orders in ELS. Specifically, a one-unit increase in affective SCTA-related words per minute is related to increased purchase orders of a product by 0.43%, i.e., averaging a 1.10% growth in demand per minute. Additionally, we find that the effects of cognitive and affective SCTAs are contingent on product and broadcaster types. Our session-level mediation effect analysis verifies the underlying mechanisms that drive the purchase effects of broadcasters’ SCTAs. Specifically, we find that cognitive SCTAs impede social engagements and thereby purchases, whereas affective SCTAs can boost social engagements, leading to increased session traffic and ultimately product sales in ELS. Our study provides novel empirical findings and important practical implications for ELS platforms and broadcasters.

BUSINESS PERFORMANCE AND FORECAST OF BUSINESS PERFORMANCE OF INSURANCE ENTERPRISES IN VIETNAM

The Vietnamese insurance market currently has many potential advantages: insurance products are enhanced in both quantity and quality, increasingly meeting the diverse needs of customers, and many new types of products, but there are still many challenges, such as human resource quality, market database, and application of information technology. The article has studied the business performance of insurance companies from 2013 to 2023 and used the ARIMA model to forecast the business performance of insurance companies. The forecast results are consistent with the insurance market development strategy until 2030. The article has proposed a number of recommendations to management agencies and solutions for insurance companies to achieve the scale, growth rate, and business efficiency as set out in the strategy.

On ways to reduce the energy supply costs in Russia

Purpose: is to research of ways to reduce the energy supply costs for Russian consumers.Methods: the analysis of the transformation of the electric power industry was carried out using the tools of tectology and system economic theory.Results: the key reason for the constant increase in the cost of energy supply has been identified, which is the transition from a systematic approach to energy development aimed at increasing general economic efficiency to maximizing the economic performance of independent energy companies. The need to adjust the basic principles laid down in the concept of electric power industry development is substantiated.Conclusions and Relevance: the result of the successful completion of the reform of the Russian electric power industry is a steady influx of significant investments into the industry over the course of decades. But despite the increase in power system capacity, which is outstripping the dynamics of electricity demand, the need for the most expensive peak power sources and energy storage systems is growing, which leads to an increase in electricity prices in addition to the investment component. A positive feedback has been identified that reduces the structural stability of the energy sector, namely: between rising electricity prices; reduction of electricity consumption from the network as a result of the installation of their own generation by some consumers; increasing costs of generating and network companies; more intensive growth in electricity prices and increased motivation to install their own generation for that part of consumers who continue to use grid electricity. The ways are proposed and the solutions are considered aimed at forming new connections between participants in the single technological process of production, transmission and consumption of energy resources, with the aim of reducing the energy supply costs and improving the specific performance indicators of the energy system, and in the future reducing the costs of integrating renewable energy sources into it.

ENHANCING DIGITAL SKILL TRAINING’S QUALITY AT UNIVERSITIES TO IMPROVE EMPLOYEE JOB PERFORMANCES IN VIETNAM’S INSURANCE COMPANIES

The worldwide digital transformation has greatly driven the insurance industry to change the way of working to gain a competitive edge. Many insurance companies have focused on providing key skills needed for employees to meet the changing requirements of the labor force. Employees should be equipped with not only professional knowledge, career qualities, and soft skills but also digital capacities to serve customers with the best insurance products. This study aims to identify the impacts of training quality on employee job performance in Vietnam's insurance companies regarding digital skills to meet the digital economy's demands. To achieve the study's objectives, the online survey questionnaire was used to gather data on the impacts of training quality on employees' job performances regarding digital skills with the participation of 240 respondents from 3 insurance companies and three universities in Vietnam. The findings demonstrate a positive correlation between digital skills training and insurance employee’s job performances. The study findings will be helpful for universities training occupational insurance in Vietnam to enhance higher education quality and produce a digital workforce for insurance companies in digital transformation and international integration.