Public Information Research Articles

ANALYSIS OF SERVICE USAGE DECISIONS AND BRAND IMAGE ENHANCEMENT AT COURTESY AGENTS IN BATAM CITY

Marketing strategies have to evolve to increase service usage decisions and the company's brand image. In previous studies, it was stated that digital marketing, price, and trust were proven to influence service usage decisions and brand image. This study also aims to examine the effect of digital marketing, price, and trust on service usage decisions and brand image at Courtesy Agents, so that Courtesy Agents management can develop the right strategy to increase customers and brand image. By using quantitative methods and SmartPLS to analyze data obtained through questionnaires with respondents who are customers of Courtesy Agents services in making work permits for foreign workers, this study obtained the results that it is true and proven that digital marketing, price, and trust have a positive and significant effect on service usage decisions and brand image at Courtesy Agents, except for the price variable which has no significant effect on brand image.

The Evolving Role of FSC Certification in Croatia: From Market Pressures to Sustainable Practices

Forests are crucial in sustaining life on Earth and are at the core of global sustainability efforts, to which Forest Stewardship Council (FSC) certification makes a significant contribution. Changes in motivations, benefits, and challenges associated with FSC certification among Croatian companies, particularly in light of recent market fluctuations and global sustainability trends, have been examined in this study. The research was conducted in 2015 and 2023 using a survey method among FSC chain of custody (CoC) certificate holders in Croatia. A statistically significant decline in the proportion of companies citing customer demands and company image as the main reasons for FSC certification was observed, while environmental awareness became a more prominent motivation. Additionally, although key benefits such as retaining existing customers and attracting new ones remain important, a significant decline in the proportion of companies reporting increased profits as a benefit was noted. Challenges related to extensive documentation and frequent changes in standards also significantly increased. This study suggests that FSC certification remains crucial for maintaining competitiveness in the Croatian wood industry, especially as environmental concerns gain importance. Given that FSC standards help enforce European sustainability regulations, FSC certification is important for ensuring long-term resilience and success in an unstable market environment.

The Role of Public Information in Capital Markets with Investors of Unknown Risk Attitudes

We consider a single-period, pure-exchange setting where investors have mean-variance preferences. Investors are uncertain about the risk attitudes of other capital market participants and, thus, about the market's risk premium. Assuming that there are no strategic interactions among investors, we identify conditions under which investors choose to abstain from trading in the capital market due to the risk associated with an uncertain risk premium. In addition, we find that investors may prefer the disclosure of public information prior to trading, as this information reduces the risk premium and thus relaxes the condition for market participation. Therefore, the presence of investors with unknown risk attitudes suggests a beneficial role for public (accounting) information.

Perceived tourism implicit conflict among community residents and its spatial variation

This study explores tourism implicit conflict and its spatial dynamics in rural China. It proposes that residents in different spatial structures within tourism communities perceive implicit conflicts differently. Data were collected through public participatory geographic information system (PPGIS) mapping and semi-structured interviews. The findings reveal that conflict perceptions vary by residential structures. Residents in core and peripheral areas experienced heightened economic and cultural conflicts. In contrast, those in expanded areas were more concerned with issues of tourism governance. The study also highlights two key spatial aspects of perceived conflict: internality, the overlap within their residential areas, and significant externality, which spreads across the entire ancient town. From a combined spatial and psychological perspective, this study proposes the concept of spatial relative deprivation to explain resident’s perceived tourism implicit conflict. This study affirms that qualitative-spatial analysis sheds light on socio-cultural phenomena, contributing to a more nuanced understanding of the underlying conflict mechanisms in a spatially explicit manner. The findings suggest that tourism planning should consider the intrinsic and micro-values of communities.

From News Rooms to Press Releases- Redefining Public Relations as the New Journalism

This paper attempts to look at the changing geography of public relations as it's fleetly transubstantiating to perform with old journalism. It critically assesses how PR has come a major player in public converse and how these have made their way into the mainstream media stories and eventually public opinion. The paper shall take a critical look at the strategy the PR companies employ to produce popular and harmonious press releases and pitches with intelligencers and the followership, in areas similar as liar, media relations, extremity operation, and the objectification of new media, social media engagement. It also arises the ethical considerations and problems that PR professionals must have, including not getting prejudiced and transparent while representing the interest of their guests. This demonstrates how public opinion can be manipulated and used through the help of PR and the need to uphold the loftiest integrity norms within those professionals working in the field. This study is understood by the literacy areas into the farther direction of communication and PR manipulation, as well as its eventuality.

The official writing in the public administration information systems: a study on the Federal University of Sergipe

The official writing in the public administration information systems: a study on the Federal University of Sergipe

Open government through public complaint management: Success stories from the Jakarta Provincial government

The relationship between open government and public complaints is closely related to transparency, accountability, and public participation in government. The following are some relationships between the two: Transparency in open government aims to increase transparency in providing public information, including information related to public complaints. It allows the public to access information related to public services and the complaints process. Public participation in open government encourages active public participation in the decision-making process. With an open and transparent public complaints mechanism, the public can participate by providing input, submitting complaints, or providing suggestions for improving public services. Accountability in open government emphasizes government accountability to the public. By integrating the public complaint system within the open government framework, the government can more easily be held accountable for handling and following up on complaints. In terms of service innovation and improvement, the government can identify possible problems in public services and take steps to improve the efficiency, quality, and responsiveness of these services by collecting data and information from public complaints. Thus, open government and public complaints support each other to create an environment that is more transparent, participatory, accountable, and responsive to public needs.

Product differentiation in mineral commodities based on sustainability indicators: The case of copper mining

Metals are commonly characterized as commodities, as there are little to no differences across products. Despite this traditional view, there has been an increasing attempt to assess mineral production, including socioeconomic and environmental impacts, besides their financial performance. In this line, sustainability reports have been the fundamental tool to provide transparent and public information on these impacts, varying in quality and quantity across companies. Based on this premise, we analyze several indicators to assess the potential for differentiation in the copper mining industry. We consider mine site-level data on water withdrawal and greenhouse gas (GHG) emissions, publicly available from sustainability reports from companies operating in 20 countries representing almost 80% of global production. Socioeconomic and governance data is available nationally, which limits more detailed analysis in these aspects. Data gathering indicates that since 2017, copper companies have stabilized regarding the availability of data provided in sustainability reports.Results for copper mining show that water withdrawal is a leading indicator in terms of differentiation potential. Differentiation is higher when continental water is considered, creating a significant incentive for companies to invest in alternative water sources. Sustainability differentiation in copper mining disproportionately affects low-income countries when socioeconomic aspects are considered, mainly if governance measures are used. In this sense, high-income countries are more likely to support product differentiation based on responsible production standards.

Modernizing Public Health Data Systems and Workforce Capacity: The Centers for Disease Control and Prevention's Public Health Informatics Fellowship Program.

The COVID-19 pandemic exposed governmental public health's outdated information technology and insufficient data science and informatics workforce capacity. The Centers for Disease Control and Prevention's Public Health Informatics Fellowship Program (PHIFP) is well positioned to strengthen public health data science and informatics workforce capacity. Established in 1996, PHIFP is a 2-year, full-time, on-the-job training program. PHIFP includes a didactic curriculum, applied learning through informatics projects completed at the assigned host site, short-term technical assistance projects, and a final capstone project. Fellows have learned from and bolstered host site informatics capacity through the development or enhancement of information systems, evaluations, data integration, data visualization, and analysis. Among recent graduates, 54% are employed at Centers for Disease Control and Prevention and 16% are employed at other public health organizations, including local health departments. Fellowships such as PHIFP, which recruit and train promising scientists in public health informatics, are important components of efforts to strengthen public health workforce capacity.

Cybersecurity in Healthcare: Securing Patient Health Information (PHI), HIPPA compliance framework and the responsibilities of healthcare providers.

Healthcare industry is major target for cyberattacks, making the protection of public health information (PHI) and Personal Identifiable Information (PII) a prime issue. In this digital era, with health organizations shifting to electronic health records and telemedicine, they are facing a major cybersecurity attack such as ransomware, phishing, and data breaches. These attacks compromise patient privacy, pose serious risks to patient safety, and hinder healthcare operations. The Health Insurance Portability and Accountability Act (HIPAA) provides a comprehensive compliance framework to protect PHI, wherein health providers shall undertake administrative, physical and technical safeguards. Despite these regulations, many healthcare providers struggle with achieving and maintaining HIPAA compliance due to limited resources, outdated technologies, and the rapidly evolving nature of cyber threats. This paper explores the HIPAA compliance framework, examining the specific responsibilities of healthcare providers to secure PHI. Key measures taken include periodic analysis of risks, establishment of encryption and access control systems, and comprehensive employee training to minimize risks of cyber-attacks. The study highlights that there is a growing need for healthcare providers to adopt proactive, adaptive cybersecurity strategies to deal with emerging threats. By following HIPAA regulations and updating security practices continuously, healthcare providers can protect the PHI, ensure regulatory compliance and safeguarding patient trust. The findings emphasize the role of adhering to regulation and innovation both in managing cyber risks for the healthcare sector.

Importance of the quality management of aerobiological monitoring networks: The case study of Madrid Region in Spain

Interest in biological air quality monitoring is rising, and updated public information is increasingly demanded by stakeholders in the case of airborne pollen, which requires maintaining high standards of data quality. The number of aerobiological stations worldwide is continuously growing, and quality management is becoming more complex with the increase in the scale of aerobiological networks. Quality control exercises are crucial for maintaining the quality of the data used in the pollen monitoring routine over time. In this study we show the results of an intercomparison test among technicians in the Madrid Region Palynological Network in central Spain in order to identify potential sources of error during the pollen analysis. The findings of this intercomparison exercise indicated very high-quality pollen data based on two different proficiency tests: i) the technicians' analysis of common samples with the light microscopes used in the routine pollen analysis; and ii) the analysis of common samples with all technicians using the same light microscope. A few specific remarkable errors were detected (i.e., those whose Absolute Error > |10| and Relative Error > |20 %|), such as confusion by four participants between Quercus vs. Acer and Quercus vs. Platanus pollen. Since the pollen analysis routine requires very experienced professionals, we believe it is essential to provide adequate training programmes for pollen analysis and the specific identification of these problematic pollen types. High-quality environmental data is crucial for sharing with regional, national and continental networks to ensure applicability, reproducibility and integration in large-scale studies.

Social media in healthcare emergency management: insights from Spanish hospitals during the COVID-19 pandemic

PurposeThis study aims to explore the Facebook communication strategies of Spanish hospitals during health emergencies, focusing on their role in crisis management and public information dissemination.Design/methodology/approachAutomatic topic modelling and deep learning sentiment analysis were applied to analyse 151,738 posts from 274 hospital Facebook pages (March 2020–Feb 2022). Regression analyses were used to explore the relationships between topics, sentiment scores and hospital characteristics.FindingsThe analysis revealed nine main topics, with the three most prevalent related to COVID-19: vaccine information, security measures and situational updates. This indicates that Spanish hospitals significantly relied on Facebook to manage the emergency. The communication strategies dynamically adapted to the intensity of the pandemic and varied across hospital types. Sentiment analysis showed a negative tone for posts about security measures and situational updates. These findings align with the Agenda-Setting Theory, suggesting that hospitals influenced public discourse. Vaccine information posts were more positive, resonating with the Uses and Gratifications Theory by fulfilling the audience’s need for reassurance and guidance.Originality/valueUsing replicable machine learning techniques, this study elucidates the communication strategies employed by Spanish hospitals to manage healthcare emergencies, such as the COVID-19 pandemic. It highlights factors that potentially influence these strategies and provides theoretical justifications for them. The variation in communication strategies on Facebook among different hospital categories underscores the imperative for stricter guidelines and regulations to guarantee consistent and reliable communication during emergencies. This research provides valuable insights for practitioners and policymakers aimed at developing effective health communication strategies on social media.

Panic in the Pandemic: Determinants of Vaccine Hesitancy and the Dilemma of Public Health Information Sharing during the COVID-19 Pandemic in Sri Lanka.

Vaccine hesitancy, a pressing global challenge in vaccination programs, was significantly amplified during the COVID-19 pandemic. The proliferation of misinformation, including false claims and rumours, and the influence of anti-vaccine movements fuelled hesitancy. This study aims to explore the socio-economic determinants that influenced vaccine hesitancy and the impact of public health information sharing in Sri Lanka during the pandemic. The study employed a comprehensive mixed-method approach for data collection, administrating a household survey (n = 3330) and 206 semi-structured interviews. The survey results indicated that 37.8% (n = 3113) of respondents delayed or rejected vaccines for various reasons, the leading cause being the fear of side effects of the vaccine. Although fear of side effects was the prime reason for rejection (n = 1176, 46.29%), respondents demonstrated an extremely poor understanding of the potential side effects of vaccines, which was 55.39% (n = 3113). Notably, 84.60% (n = 3113) were unaware of the vaccine development process. Multivariate logistic regression analysis showed that middle-income people (AOR-0.42) and females (0.65) were less likely not to make decisions based on scientific information compared to underprivileged people and males. The survey also revealed that strong belief in the use of traditional medicines and remedies and religious beliefs (n = 1176, 3.95%) were among the main reasons for hesitancy. The findings illustrate that misinformation, lack of health knowledge, and lack of understanding to seek scientific information have fuelled vaccine hesitancy in Sri Lanka.

Multi-source Selective Graph Domain Adaptation Network for cross-subject EEG emotion recognition

Affective brain-computer interface is an important part of realizing emotional human–computer interaction. However, existing objective individual differences among subjects significantly hinder the application of electroencephalography (EEG) emotion recognition. Existing methods still lack the complete extraction of subject-invariant representations for EEG and the ability to fuse valuable information from multiple subjects to facilitate the emotion recognition of the target subject. To address the above challenges, we propose a Multi-source Selective Graph Domain Adaptation Network (MSGDAN), which can better utilize data from different source subjects and perform more robust emotion recognition on the target subject. The proposed network extracts and selects the individual information specific to each subject, where public information refers to subject-invariant components from multi-source subjects. Moreover, the graph domain adaptation network captures both functional connectivity and regional states of the brain via a dynamic graph network and then integrates graph domain adaptation to ensure the invariance of both functional connectivity and regional states. To evaluate our method, we conduct cross-subject emotion recognition experiments on the SEED, SEED-IV, and DEAP datasets. The results demonstrate that the MSGDAN has superior classification performance.

Qualitative Study of Job Satisfaction with Public Information Workers

Qualitative Study of Job Satisfaction with Public Information Workers

Strategi Corporate Social Responsibility (CSR) dalam Membangun Citra Perusahaan Pada PT. Crown Worldwide Indonesia

This research is titled “Corporate Social Responsibility (CSR) Strategies in Building Company Image at PT. Crown Worldwide Indonesia” (Qualitative Study of Public Relations in carrying out CSR in a company). Image and reputation play a crucial role in communication for organizations, companies, and government institutions. PT. Crown Worldwide has implemented a Corporate Social Responsibility program aimed at enhancing its corporate image. The purpose of this thesis is to understand how PT. Crown Worldwide Indonesia improves its image through the implementation of Corporate Social Responsibility (CSR) programs. Another objective of this study is to assess the effectiveness of CSR programs in enhancing the company’s reputation. The author employed a qualitative descriptive and using RACE (Research, Action, Communication, & Evaluation) research approach, emphasizing in-depth investigation and utilizing image theory to gain insights into the effectiveness of CSR practices in terms of perception, cognition, motivation, and branding image related to PT. Crown Worldwide Indonesia. In addition, this study also uses Triple Bottom Line analysis to analyze PT. Crown Worldwide. The research findings indicate that the CSR program successfully builds a positive company image and serves as a communication function, making the company well-known among relevant communities and adding value to the organization itself.

Media Sentiment and Its Role in Shaping IPO Performance

The media performs an essential role in providing information regarding initial public offerings (IPOs) to investors. Often, public information about IPO companies is scarce and investors find it difficult to comprehend complex documents, making media a cost-effective and authentic source of information. This study explores how media sentiment affects the underpricing and initial aftermarket performance of IPOs using 3,124 media articles published from April 2019 to March 2022. In doing so, the authors employed textual sentiment analysis using the Loughran and McDonald dictionary to deduce the media net sentiment score. Subsequently, robust regression is conducted by incorporating the media sentiment, the volume of media articles, and other control variables. The result mentions that the way media present information has the potential to influence the decision of retail investors. The net sentiment score shows that the positive information in the media article makes investors optimistic about the prospects of the business. It boosts their confidence and creates more demand for shares, thereby increasing the IPO’s first-day market-adjusted abnormal return. Further, it has been discovered that media sentiment significantly influences initial aftermarket performance primarily due to the limited trading history available for the IPO company during the initial stage.

The Role of Social Media in Shaping Corporate Reputation in Thailand

This research explores the role of social media in shaping corporate reputation among companies in Thailand. The study surveyed top-level executives, including CEOs, Marketing Managers, and Public Relations Managers, to understand their social media usage and perceptions. The majority of respondents, 27.3%, were CEOs, with over 30.3% having more than 10 years of experience in their current roles. Facebook emerged as the most widely used platform, utilized by 100% of respondents, indicating its critical role in corporate communication strategies. Sentiment analysis revealed that 65.9% of respondents held a neutral view on the evolution of social media’s role, while 23% remained neutral about its future importance, and 21.7% expressed optimism about its growing influence. These findings suggest that while social media is widely adopted, there is still cautious optimism regarding its future impact on corporate reputation management.

Exploring the Linguistics Features of Code-Switching Advertisement as Public Information: A Textual Analysis of Critical Discourse Analysis (CDA)

Exploring the Linguistics Features of Code-Switching Advertisement as Public Information: A Textual Analysis of Critical Discourse Analysis (CDA)

A Demonstration of the Risk-Informed NEI 18-04 Design Evaluation Model for the Modular High-Temperature Gas Reactor

Several advanced reactor designs are now under active development in the United States and elsewhere, promising sustainable solutions to the growing world energy needs. The designs currently being considered are quite diverse and different from the more established light water reactor technology that has dominated the operating commercial nuclear landscape. While advanced reactor concepts were first explored in the dawn of the nuclear age, they are now being reconsidered under the light of modern needs, and specifically, for their flexible operating conditions and inherent safety characteristics. In response, the U.S. Nuclear Regulatory Commission staff is moving forward with development of 10 CFR Part 53 rulemaking, which is a more risk-informed, technology-agnostic framework for licensing and regulating such new designs. The nuclear industry response to this regulatory initiative resulted in the technical report by the Nuclear Energy Institute, NEI 18-04 Revision 1, which provides an implementation roadmap of the risk-informed approach when defining the safety case for a new plant design. The implementation of this safety case may be a nontrivial exercise for an actual reactor design. This paper provides a demonstration of performing such an analysis for a representative advanced reactor. Public information from the General Atomics high-temperature gas reactor design was considered in this demonstration. The analysis workflow was facilitated with the FPoliSolutions’ proprietary Risk-Informed System Engineering (RISE) digital platform, a product that was presented in previous publications. RISE is one application of FPoli’s enterprise digital platform, which was created to facilitate orchestration of complex workflows leveraging recent technologies developed at national laboratories, such as Idaho National Laboratory’s RAVEN and EMRALD frameworks. The analysis described in the paper includes the selection and classifications of events, the integration of probabilistic risk analysis artifacts, and event modeling simulations for consequence evaluations. The results are then used for system, structures, and components safety classification and a synthesis of the safety case for the design in line with the frequency-consequence targets presented in NEI 18-04. The purpose of the analysis, as framed in RISE, is to readily produce outputs and views that can aid users and regulators in making risk-informed decisions to demonstrate their plant safety case.