Branch Of Company Research Articles

How discretionary behaviors promote customer engagement: the role of psychosocial safety climate and psychological capital

AbstractThe study examines the effect of psychosocial safety climate (PSC) and psychological capital (PsyCap) on customer engagement through discretionary service behaviors including adaptive and proactive service behaviors (ASB and PSB). A field study of 56 managers, 513 service employees, and 560 customers in 56 branches of insurance companies was carried out to test a theoretical model using hierarchical linear modeling (HLM7). The results demonstrated that PsyCap and PSC were both positively associated with ASB and PSB at the individual level. The results also showed that an interaction between PsyCap and PSC was related to ASB but not PSB. This suggested that PsyCap and PSC interact in a synergic manner to affect service employees' engagement in ASB, beyond their direct effects. At the branch level, ASB was not associated with customer engagement behavior, but PSB was. Furthermore, PSB mediated the relationship between PSC and customer engagement behavior, although ASB did not.

Expert round-table Constipation: diagnosis, treatment, risks

According to epidemiological data, nearly a quarter of the adult population in developed countries suffers from constipation. Due to a significant decrease in quality of life, it represents a serious medical and social problem. Constipation occurs more frequently in the elderly, but both children and adults face this problem. This disease is often caused by the features of modern life: hypodynamia, diet violations, a fiber- and water-depleted diet, frequent stress, etc. Unfortunately, despite the high prevalence of the disease, patients do not seek immediate medical advice. We will discuss this urgent problem and look for new efficient solutions of it with the leading experts: Gastroenterologist Yuri A. Kucheryavy, Cand. of Sci. (Med.), Associate Professor of Department of Propedeutics of Internal Diseases and Gastroenterology, A.I.Yevdokimov Moscow State University of Medicine and Dentistry, Chief Gastroenterologist of Central Healthcare Directorate – Branch of Joint Stock Company “Russian Railways”; Endoscopist Ekaterina V. Ivanova, Dr. of Sci. (Med.), Chief Researcher, Research Laboratory of Surgical Gastroenterology and Endoscopy, Head of Endoscopy Department of Petrovskie Vorota Medical Center, and Coloproctologist Daniil R. Markaryan, Cand. of Sci. (Med.), Senior Researcher, M.V. Lomonosov Moscow State University Clinic.

The influence of distributive justice, job satisfaction and affective commitment to organizational citizenship behavior

Purpose: This study aims to determine and analyze distributive justice, job satisfaction, and affective commitment to the Organizational Citizenship Behavior (OCB) of employees at a telecommunication company in Indonesia. Methodology/Approach: The population used was employees at a certain public telecommunication company in Indonesia, amounting to 80 people. The sample used the saturated sample method. The data analysis method used the multiple linear regression analysis. Findings: Results indicate that partially positive distributive justice is not significant to OCB. Job Satisfaction has a positive and significant effect on OCB, and Affective Commitment has a positive and significant impact on OCB. In contrast, simultaneously Distributive Justice, Job Satisfaction, and Affective Commitment have a significant effect on OCB of employees. Research Limitation/implication: This research studied at the branch of the telecommunication company in a province level, therefore the results cannot be generalized to represent the opinions of all employees throughout Indonesia. The variables were limited to distributive justice, satisfaction, and affective commitment. The number of operational variables in this model was relatively limited; in fact, several other variables have not been included. Originality/Value of paper: The research finding gives contribution to the human resources management to enhance the company’s competitiveness through maintaining the OCB.

Impact of SARS-Con-V2 on the Poultry Industry in Kuwait: A Case Study.

The SARS-Con-V2 crisis influenced all aspects of life in the country including academics, economics, medical, and other fields. Poultry industry, whether locally or globally, is one of the investment fields that has been affected by the current SARS-Con-V2 crisis. As part of this global world, the local poultry companies in Kuwait have been impacted by restricting movements and transportation of the employees in between the company branches, exportation and importation of goods, bank closures, rise in the imported and local vaccination and drug prices, sales and marketing. The current case study paper sheds light on the impact of the current SARS-Con-V2 crisis on the local poultry industry, as well as the challenges and gaps in the local poultry value chain. It also propose solutions to mitigate this impact and to enhance sustainability of poultry products during other future global or local crisis.

Determinan Human Capital dan Gender Direksi Terhadap Kinerja Perbankan di Indonesia

The purpose of this study was to determine the determinants of the performance of banking companies in Indonesia. It is very important for a company to manage its Intellectual Capital through Human Resources (HR), Structural and whether the quality is managed in accordance with the principles of Good Governance, so as to improve company performance (Firm Size). The dependent variable is the Average Employee Age (Um), Average Employee Education (Pend), Employee Gender Composition (GenCom), Diversity of Female Directors (GenDir), Composition of Directors to Commissioners (DirCom), Number of Company Branches (Cab), Number of Employees (Kary). Samples are 11 banking companies on the Indonesia Stock Exchange which are classified as Book III and Book IV banks that publish annual reports and financial reports for 2015-2018. A total of 44 samples.Data were analyzed using linear regression test using SPSS. The results of the study for Intellectual Capital only (Cab) and (Kary) who have a significant influence, while (Um) and (Pend) do not have a significant effect. The results for Good Governance are the (GenCom) and (DirCom) significantly influence the performance, while (GenDir) has no significant effect. In a beta test (Kary) is the variable that most influences company performance.

Faktor Penentu Kepuasan Kerja Karyawan Outsourcing di Perbankan

ABSTRACTThis study aimed to analyze the analysis of the determinants of job satisfaction employee outsourcing at BRI Limited Liability Company Branch Bangkoand influence on the performance.This research usesjob satisfaction variablesand performanceto analyzefactors determinant of job satisfaction employee outsourcingat BRI Limited Liability Company Branch Bangko. Besides that, to analyze influence on the performance.The population in this study is all employee outsourcing at BRI Limited Liability Company BranchBangkofrom all divisions of the company.Both of which have a contractual term of less than one year or more than one year. This population is totaling 63 employees include the following frontliner (Custumer service dan teller),PAU, IT, TKK, Secretary, payment point, driver, servant, and security. In this research uses survey methods namely with giving questionnaire to all of population is totaling 63 employees consists of employee outsourcing in all parts of the company. Data collectedusing questionnaire methodnamely with giving questionslist or questionnaire directly to respondents. Technical analysis of the data in this research uses factor analysis by program SPSS.The resulted of research showed that factor analysis found as main factor which influence satisfaction employee outsourcing at BRI limited liability company is work environment. The resulted of second hypothesis testing found that job satification unsignificant to satisfaction employee outsourcing at BRI limited liability company.

The Role of Transfer prices in the Segmental reports

The companies that have branches needs to follow the activities of its various branches, and one of the activities that the administration follows is segmental reports, as an income statement is prepared for each branch of the unit and in a way that helps in assessing the performance of the work of each branch and provides information on the extent of their contributions in Achieving profits for the company, and for segmental reports to be prepared. The transfer pricing method must be followed to transfer products from one branch to another. The transfer price provides the branches a degree of autonomy for making their administrative decisions. An appropriate transfer price must be used to achieve the objectives’ balance of the transferor and the transferee branches, consequently the goals of the company as a whole are achieved. The problem with the study is that do the administrative cadres in the company aware of modern policies for pricing the products transferred between the branches of the company? And does the transfer prices contribute to evaluating the performance of the company branches through segmental reports? The study aims to know the transfer prices and their application as a tool to evaluate the performance of the branches in the companies that have branches. And knowing the extent of applying the transfer prices policy in the research sample company. As well as determining the role of its contribution in evaluating the performance of the branches of the research sample company through preparing segmental reports. The researchers concluded that the best way to price transfers that achieve the goal of the company as a whole, is the transfer price based on the market price. As for the purchasing branches (Erbil and Sulaymaniyah), the best way to price the transferred products is the variable cost method. Thus, the market price mayn’t be desirable for the managers of the purchasing branches, if their performance is evaluated. Conversely, the variable cost method may be desirable by managers because it increases the branches’ operating income. This leads to goals’ conflict between the company and its subsidiaries, as the company sells to its branches. Among the most important recommendations of the research is the necessity of preparing segmental reports in detail for each branch and following the use of transfer prices to transfer products between them, which show the performance of each of the company’s branches, follow-up and evaluating of the performance of branch managers in appropriate manner to the company’s goals.

Przejawy aktywności opozycyjnej w województwie pilskim i jej zwalczanie przez Służbę Bezpieczeństwa w latach 1980–82

Many company branches of the Solidarity Trade Union were established in Piła region after the signing of the August Agreements in 1980. The Security Service unit, which deals with the newly formed trade union, was the Department III A KW MO in Piła. It was subordinated to the Department III A the Ministry of the Interior. The main task of the officers from this unit was working out of the whole structure of the Solidarity Trade Union. Initially Security Service activities aimed at eliminating of people from the structures of the trade union, which were considered as the most radical. Among others activities Security Service in Piła led the case with the cryptonym „Tade Union” (pol. „Związek”). This case concerned activities of members of the Solidarity Trade Union in the province Pila. Security Service skilfully influenced the actions of leadership of the Solidarity Trade Union by using so-called „personal sources of information”. The biggest role played a secret collaborator, who used the pseudonym „Grażyna”. After introduction of martial law in Poland in December 1981 many activists from the Piła Solidarity Trade Union were interned.

Analysis of the Power Supply Restoration Time after Failures in Power Transmission Lines

This paper presents the analysis of power supply restoration time after failures occurring in power lines. It found that the power supply restoration time depends on several constituents, such as the time for obtaining information on failures, the time for information recognition, the time to repair failures, and the time for connection harmonization. All these constituents have been considered more specifically. The main constituents’ results values of the power supply restoration time were analyzed for the electrical networks of regional power supply company “Oreolenergo”, a branch of Interregional Distribution Grid Company (IDGC) of Center. The Delphi method was used for determining the time for obtaining information on failures as well as the time for information recognition. The method of mathematical statistics was used to determine the repair time. The determined power supply restoration time (5.28 h) is similar to statistical values of the examined power supply company (the deviation was equal to 9.9%). The technical means of electrical network automation capable of the reduction of the power supply restoration time have also been found. These means were classified according to the time intervals they shorten.

Application of the local antimagic total labeling of graphs to optimise scheduling system for an expatriate assignment

An expatriate assignment at the branch company in other country must be optimised due to the short term duty. Accuracy calculation is needed to optimise the expatriate assignment including its scheduling system. There are many ways and methods to optimise the scheduling system. One of the methods is making use of graph theory instruments such as local antimagic total labeling. The local antimagic total labeling of a graph is a map from the set of vertices and edges of the graph to the set of positive integers from 1 to the number of vertices and edges such that the weight of two adjacent vertices are different. The vertex weight is calculated by adding the labels of the vertex and all edges incident to it. In this paper, this labeling is applied to optimise the scheduling system for the expatriate assignment. This system can be modelled by a graph where the assignments are represented by vertices and connection between the assignments are represented by edges. The represented graph is then labelled by the local antimagic total labeling in order to obtain the minimum number of different vertex weights. The such number is equivalent to the optimal time allocated for the expatriate assignment.

Umrah Service Management PT. Zakiah Dina Tayyibah

This research is to analyze the strategy of umrah pilgrimage services in PT. Zakiah Dina Tayyibah. This research uses descriptive mothod. The data collection techniques obtained through interviews, observation, and documentation. This research shows that PT. Zakiah Dina Tayyibah can improve services and strengthen a company. PT. Zakiah Dina Tayyibah uses several strategies with brochures, websites, and others so as to improve the quality of the company’s services PT. Zakiah Dina Tayyibah also provides several branch companies in various regions making it easier for pilgrims to access information and to register umrah pilgrims

Assessment of professional risk of health of workers of the enterprise for repair of railway carriage

The aim of the study was to assess the professional risk of developing diseases in workers of the railway car repair enterprise. The Voronezh Car Repair Plant, a branch of Vagonremmash Joint-Stock Company, was chosen as the object of study. Methods: «The methodology for calculating individual occupational risk depending on the working conditions and the health status of the employee», developed by the Klin Institute for Protection and Working Conditions in conjunction with the Research Institute of Occupational Medicine (2013), the main professions; cohort study with the calculation of the relative risk of morbidity with temporary disability, the odds ratio, the etiological share of factors in the formation of morbidity (group size: 250 people, experimental group — workers of the main specialties, 95 people — comparison group). Results. According to the research results, the priority factors of occupational health risk include: chemical, noise, heating microclimate, low light level. For certain professions, the share of the contribution of priority factors to the risk profile (PV) reaches 40 %. The indicator of individual occupational risk is 0.12 to 0.26 units. The high level of professional risk (0.22 ÷ 0.26) is characterized by the working conditions of the mechanics for the repair of rolling stock, machine tools (woodworking), casters (metal), thermists, plastic casters. In professional groups with medium and high risk, the indicator of the relative risk of morbidity with temporary disability is higher than 1 (RR = 1.75 and 1.39, respectively), and the etiological share of production factors in the formation of diseases is from 27.95 (subgroup with secondary professional risk) up to 42.88 % (a subgroup with high professional risk), which indicates the professional condition of the disease. Discussion. In general, our data are consistent with the results of similar studies conducted earlier at the car building and car repair enterprises. In order to ensure hygienically safe working conditions and preserve the health of workers, it is necessary to reduce the level of exposure to production factors, including through the introduction of modern equipment and improvement of technological processes.

Глобальные города и крупный бизнес: контуры партнёрства в целях устойчивого развития

The article reveals the permanent expansion in the number of actors aimed at proper solution of the sustainable development goals, among which the largest TNCs with huge material, financial, human and other resources play a special role. The increased territorial concentration of the structures of transnational businesses gives particular weight in the global economy to individual cities that have received the name of global centers, whereas their openness to partnership with municipal authorities provides a serious foundation for sustainable development. The growing importance of studying cities in the context of globalization and the active branching of large businesses is emphasized not so much as hubs for home-based TNCs, but as localization areas for divisions of largest corporations from other countries. The scale of the presence of foreign companies in the US global cities is revealed, the main features of the industry composition and geographical structure of these companies in the country’s agglomerations are reasoned and visualized. The ambiguity of the modern approach of TNCs in supporting cities sustainable development goals is considered. Sustainability agenda is significant for the success and business reputation of companies but often perceived as a source of financial costs. Based on an analysis of the data of The US Cities Sustainable Development Goals Report, the Forbes 2000 ranking and the official websites of leading TNCs, a number of methods are used to test the hypothesis on the degree and nature of the impact of big businesses, represented by home-based TNCs and branches of foreign companies, on sustainability of the US global cities. It has been determined that global cities have a number of common problems and have not yet achieved sustainable development goals; there is no direct correlation between the success of their implementation and the status of cities in the global ranking, and both local and foreign businesses take a very modest part in this process. A radical and massive change in business strategies can provide a breakthrough in sustainable development of cities and the country.

Analyzing the employment of expatriates as high-performance workers in terms of their impact on selected areas of the company.

The central topic of the paper is human resource management in multinational companies as one of the consequences of globalization. The paper particularly focuses on the use of expatriates as high-performance workers. The aim of the paper is to provide an analytical view of the work of this type of employees in branches of multinational organizations operating in Slovakia. The paper presents research results aimed at analyzing the employment of expatriates in branches of multinational companies in terms of selected features (size of branch, how long the company operates on the Slovak market and number of branches of an multinational company) and finding statistically significant links between the time an expatriate spends in the country and the impact he/she has on selected aspects of the company, namely innovation and new knowledge, his/ her share in addressing business challenges and on relationships at work from the perspective of branch managers of multinational companies. The research was conducted between January and May 2019 using a standardized questionnaire method on a sample of 138 managers of branches in which expatriates worked. The obtained data were processed by the methods of descriptive statistics and Chi-square test, through which three research hypotheses were tested.

Gestión del trabajo en multinacionales. Un estudio a través de encuestas a filiales en Argentina

La literatura especializada en empresas multinacionales sostiene que el país de origen, el sector de actividad, el momento de instalación, el tamaño de la empresa en el país de instalación, el nivel de autonomía con respecto a la casa matriz y la presencia sindical pueden ser factores explicativos de los rasgos que asumen las formas de gestión de la fuerza de trabajo en las filiales locales. En este marco el presente artículo tiene dos objetivos. El primero, establecer los diferentes modelos de gestión en las filiales argentinas de este tipo de empresas y, el segundo, estudiar su vinculación con los factores que han sido señalados por la literatura especializada. Para ello se analiza información proveniente de una encuesta a 83 filiales de empresas multinacionales instaladas en Argentina, a través de la aplicación de las técnicas de análisis factorial de correspondencias múltiples y de cluster, lo cual permite constituir grupos relativamente homogéneos según la forma de gestión de la fuerza laboral para luego considerar la existencia de relaciones estadísticamente significativas entre las modalidades de las variables que caracterizan a las formas de gestión y los factores mencionados arriba. El análisis destaca como fenómeno relevante la existencia de un número significativo de empresas con formas de gestión tradicional, con escasa participación sindical, en un contexto de elevada sindicalización, y bajo grado de autonomía respecto de las casas matrices, predominantemente de gran tamaño, pero asociadas a un menor tamaño de las subsidiarias locales; a la producción en comercio y servicios y a países de origen como Estados Unidos, Francia, Alemania e Italia.

Appreciation and depressive symptoms: The moderating role of need satisfaction.

Research has shown that managers who recognize and acknowledge positive employee behaviors and achievements at work foster their health and well-being. In the present 3-wave study, we investigated appreciation from managers in the context of the progression of employees' depressive symptoms across 1 year. Building on self-determination theory, we examined employees' need satisfaction for autonomy, competence, and relatedness as moderating factors, and the mediating role of maladaptive coping (i.e., ruminative thoughts) in this relationship. Findings from 194 employees working in the energy branch of an international company revealed that high appreciation from one's manager was related to less depressive symptoms only for those individuals whose basic need for relatedness was more satisfied at work. We did not find moderator effects with respect to satisfaction of need for autonomy and competence. Further, moderated mediation analyses revealed significant indirect effects for depressive symptoms for lower levels of need satisfaction of relatedness: Appreciation in the context of unsatisfying relationships at work made employees more likely to ruminate about negative events, which was related to more depressive symptoms in the long run. However, ruminative thoughts did not mediate the significant negative relationship between appreciation and depressive symptoms when needs for relatedness were satisfied. The study adds to the discussion that the potential positive impact of appreciation depends on how satisfying social relationships at work are experienced. (PsycINFO Database Record (c) 2019 APA, all rights reserved).

Data Warehouse Design and Implementation Based on Star Schema vs. Snowflake Schema

The data warehouses are considered modern ancient techniques, since the early days for the relational databases, the idea of the keeping a historical data for reference when it needed has been originated, and the idea was primitive to create archives for the historical data to save these data, despite of the usage of a special techniques for the recovery of these data from the different storage modes. This research applied of structured databases for a trading company operating across the continents, has a set of branches each one has its own stores and showrooms, and the company branch’s group of sections with specific activities, such as stores management, showrooms management, accounting management, contracts and other departments. It also assumes that the company center exported software to manage databases for all branches to ensure the safety performance, standardization of processors and prevent the possible errors and bottlenecks problems. Also the research provides this methods the best requirements have been used for the applied of the data warehouse (DW), the information that managed by such an applied must be with high accuracy. It must be emphasized to ensure compatibility information and hedge its security, in schemes domain, been applied to a comparison between the two schemes (Star and Snowflake Schemas) with the concepts of multidimensional database. It turns out that Star Schema is better than Snowflake Schema in (Query complexity, Query performance, Foreign Key Joins),And finally it has been concluded that Star Schema center fact and change, while Snowflake Schema center fact and not change.

AGILE PROJECT MANAGEMENT FOR NON IT COMPANIES

Project management is becoming an increasingly preferred approach in the public and business sectors due to its orientation towards results. But the project management methodology is also evolving. In recent years, its most advanced option is the Agile project management. It emerged in 2001 after a conference in Chicago of software industry professionals discussing the possibility of a new method of work, later called Agile. A Manifesto has been developed that contains 12 principles and 4 values. The document has been translated into many languages and has become leading for many IT developers.Leading in the agile approach is that instead of investing in a detailed outline of processes, procedures and tools, is better for organizations to invest in people and in their interaction. Rather than focusing on comprehensive documentation from the beginning, it is better to focus on the final result of the project. Instead of settling legal issues and signing a preliminary contract, it is better to engage with customers (target groups) and seek a live connection with the users of the service or product.Gradually, the advantages of the new approach are gaining more and more adherents. According to the 11th Annual State of AgileTM - Report, 2016, the number of companies implementing agile project management is steadily increasing globally, with the process gradually entering non-IT sectors as well. According to the authors of the report, the benefit of the method is in several directions: results are achieved in a shorter time, organizations become more productive, risk is reduced, costs are decreased, etc.In Bulgaria, agile project management is applied mainly to companies that are branches of large foreign IT companies, and activities. Many small companies, as well as public sector organizations, still apply the traditional project management approach and so they miss the added value of providing goods and services to their customers in an agile manner.In this paper the idea of implementing the agile project management in non IT departments of companies is presented. Emphasis is placed on the iterative nature of operational management, whereby projects are divided into separate parts, prioritized and “delivered” in small cycles. At the same time, the issue of terminology of this approach is discussed. The main terms are different from these in the traditional project management and require additional efforts to understand and implement it. Special attention is also paid to the agile management of research and educational projects in the universities.

Evaluation of Financial Inclusion Index for accessing Banking Technology through Rural Population from the States of India

Reserve bank of India has described the term Financial Inclusion as the sequence of activities that has taken place in proving financial services to the most vulnerable people in country at a very low affordable cost. The financial services like assess to financial products such as small deposits and savings, providing basic credit requirements through formal financial institutions like post offices, banks, microfinance institutions and banks. Rural people faces may issues and challenges in using financial products and services to meet their basic needs. Hence this research study has done an analysis to evaluate index of financial inclusion for various states of India with four different types of dimensions like Penetration of Bank Branches in rural areas, Credit Penetration, Deposit and Penetration of Insurance Companies in the rural regions of all the states of India. Different resources namely the website of Reserve Bank of India, Census 2011 data, articles and journals has been utilized to gather the secondary data for the study. The dimensions such as deposit, credit, insurance company penetration and bank branch penetration in rural areas of different states of India has been measured by accessing multidimensional approach to examine financial inclusion index 2018. From the research study, it is found that the states Puducherry, Daman & Diu, Chandigarh and Goa has Financial Inclusion at below average level (between 35-50) and the remaining states in India has financial inclusion at very low level in rural areas (Below 35).As concerned with rural population many states in India has financial inclusion at below average and lower level. The concern authorities from Indian Government should examine those states that are highly eliminated from accessing banking services to restructure the position of financial inclusion

Internal auditor selection using a TOPSIS/non-linear programming model

One of the most challenging problems in personnel selection is the multi-attribute nature of the candidates. This problem is magnified during the procedure of selection of sophisticated personnel, such as internal auditors. By definition, an internal auditor must combine a selection of analytical and non-analytical skills, corresponding to specific cognitive and behavioral attributes. In this paper, a framework for internal auditors’ selection using TOPSIS technique is proposed, integrating behavioral and cognitive skills. AHP technique has been used to determine the weights of each criterion. By prioritizing the latter skills, the proposed framework can identify employable and potentially employable candidates. Besides considering the desirable skills in the process of personnel selection, the expected performance is also taken into account. To examine what would be the ideal importance of cognitive and behavioral skills that maximizes candidates’ performance, a non-linear programming method is applied. A real-life application is demonstrated to a sample of internal auditors from the Greek branch of a multi-national company.