In 1997, V. Ptak defined the notion of generalized Hankel operator as follows: Given two contractions $$\mathcal{B}(\mathcal{H}_1 )$$ and $$\mathcal{B}(\mathcal{H}_2 )$$ , an operatorX: $$X:\mathcal{H}_1 \to \mathcal{H}_2 $$ is said to be a generalized Hankel operator ifT 2 X=XT 1 * andX satisfies a boundedness condition that depends on the unitary parts of the minimal isometric dilations ofT 1 andT 2. The purpose behind this kind of generalization is to study which properties of classical Hankel operators depend on their characteristic intertwining relation rather than on the theory of analytic functions. Following this spirit, we give appropriate versions of a number of results about compact and finite rank Hankel operators that hold within Ptak's generalized framework. Namely, we extend Adamyan, Arov and Krein's estimates of the essential norm of a Hankel operator, Hartman's characterization of compact Hankel operators and Kronecker's characterization of finite rank Hankel operators.