Community Welfare Research Articles

Tracing the Success of QRIS Policy Implementation in Surabaya City’s Parking Levy System

This research explores the effectiveness of the Surabaya City Government’s policy on parking levy payments via the Quick Response Code Indonesian Standard (QRIS). The study aims to analyze the policy’s success in increasing Regional Original Income (Pendapatan Asli Daerah or PAD) and enhancing community welfare by improving the payment experience for parking users and supporting efficient management by parking attendants. Using Van Meter and Van Horn’s policy implementation framework, which includes six critical factors—policy standards and objectives, resource allocation, characteristics of implementing organizations, inter-organizational communication, implementer disposition, and socio-political and economic environment—the study evaluates both the facilitating and hindering elements of the policy. A qualitative descriptive methodology was employed, with data gathered through literature reviews, field observations, and structured interviews with key stakeholders, including government officials, parking service providers, and users. Analysis revealed that QRIS implementation has been beneficial in promoting transparency and efficiency in revenue collection, supporting PAD growth. However, challenges such as varying levels of digital literacy among users, limited internet access in certain areas, and reluctance among some parking attendants to adopt digital systems were identified as barriers to optimal implementation. Key findings suggest that the policy’s long-term success hinges on consistent inter-agency coordination, community engagement initiatives to raise digital payment awareness, and ongoing training for parking attendants to improve digital proficiency. The study concludes that achieving sustainable success in implementing non-cash transactions for parking levies requires a holistic approach, integrating community awareness, inter-organizational support, and policy adaptability. This research offers valuable insights for policymakers seeking to improve public service delivery through digital transactions. It highlights the importance of adaptive management in fostering community welfare alongside regional revenue growth.

The “Right Kinds of Nurses”: Centering LPNs in the Nursing Labor Force

The nursing profession is currently grappling with an ongoing nursing shortage illuminated during the COVID-19 pandemic. While this burgeoning health and environmental crisis exacerbated this workforce issue, it did not create it. This study seeks to expand the idea of “who is a nurse” by arguing for the use of Licensed Practical Nurses (LPNs) as safe, credentialed persons in the nursing workforce. Archival research using primary and secondary sources highlights the history of the LPN movement. Historical case studies of LPN schools show how LPNs enhanced not only the quantity but also the quality of nursing practice. Case studies also reveal successful collaborations between nurses, communities, and hospitals to enhance the nursing workforce and community well-being. Aspects of this study were either approved by or deemed not human subjects research by institutional review boards. The increased emphasis on the registered nurse in the mid-20th century led to the marginalization of LPNs. Yet, history has revealed that collaborations that enhance diversity in the workforce and improve health-care access for patients, without compromising quality of care, can be formed by engaging LPNs. LPNs must be respected as consistent contributors to the country's health-care workforce. As the AACN commits to diversifying nursing, it is significant that LPNs have added to a more diverse, inclusive nursing labor force. For LPNs who wish to advance their nursing education, pathway programs must be supported—thus increasing diversity in the professional and advanced practice workforce.

The Key Success Factor for Sustainable Rural Tourism Development in Madura Using Integration of the IPA-Kano Model

The momentum for the rise of global tourism after the COVID-19 pandemic has become an opportunity for developing local tourism and Indonesia's creative economy. One of the promising tourism regions in Indonesia is Madura. The tourism potentials on the island of Madura are historical, religious, natural, and cultural. Unfortunately, Madura's tourism potential has not been fully utilized, and as a result, the benefits have not emerged to strengthen the Madurese community's economy. In addition, tourism development directions are also partial without looking at environmental sustainability, community welfare, and other social aspects. Therefore, this research was conducted to determine the key success factors of sustainable tourism by integrating the Important-Performance Analysis method with the Kano model. This study was conducted in Sampang, Madura, specifically in a tourist village called Bira Tengah. The result of the study is that the tourist village should adopt key success factors such as leading to maintaining the destination environment, improving the contribution of tourists and local communities in area conservation, increasing the competitiveness of tourist destinations, conducting more intensive tourism promotions, creating fun tourism activities, increasing participation of the community and stakeholders of tourist villages, using local and environmentally friendly materials, improving the cleanliness of destinations, disseminating local cultural information and increasing employment opportunities. The cultural factors are a highlight in improving sustainable tourism performance. In addition, to enhance tourism performance, it needs to benchmark with developed and autonomous tourist villages that have demonstrated success in sustainable tourism.

Place attachment, wellbeing, and conservation in surf destination communities

Place attachment, wellbeing, and conservation in surf destination communities

Environmental Efficiency of Municipalities in the Araguaia River Valley in The State of Mato Grosso, Brazil: An Approach Via Data Envelopment Analysis

Objective: The objective of this study is to evaluate the environmental efficiency of municipalities located in the Araguaia River Valley, in the State of Mato Grosso, Brazil, focusing on the relationship between economic development and sustainability, aiming to identify practices that promote the conservation of biodiversity and the reduction of environmental impacts. Theoretical Framework: The text addresses concepts of sustainable development and sustainability, highlighting important distinctions between them. It highlights the relevance of urban planning, in association with the Sustainable Development Goals, as a tool for including environmental factors in promoting environmental quality and the well-being of communities. In this sense, the rational use of natural resources appears to be a preponderant and essential factor in ensuring sustainability and promoting balanced development. Method: This is a qualitative and quantitative approach. The data were obtained through the Brazilian Institute of Geography and Statistics website for the Gross Domestic Product variable and on the Terrabrasilis website for the deforestation variable, involving 25 municipalities in Mato Grosso, in the Araguaia river basin. Based on the data, the R software was used to process the information, using a mathematical model based on Data Envelopment Analysis. Results and Discussion: The results showed a low level of environmental efficiency in the VRS model, with average values ​​of 0.25762 (2017), 0.21655 (2018), 0.36978 (2019), 0.214396 (2020) and 0.28803 (2021). A minority of municipalities were highlighted in environmental efficiency, indicating that they are located on the DEA production frontier, pointing to a balance between environmental protection and economic growth. The success of the municipalities that stood out demonstrates the importance of planning, social mobilization and commitment, it is possible to reverse or minimize the scenario of environmental degradation. Research Implications: The study points to the need for public policies aimed at improving the environmental efficiencies of municipalities that showed lower performance, especially minimizing deforestation. Originality/Value: The originality of the study focuses on the importance of studies aimed at measuring environmental efficiency in the municipalities that make up the cerrado, highlighting the importance of preserving and conserving this biome.

Entangled Amid Misaligned Seams: Limitations to Technology-Mediated Care for Repairing Infrastructural Breakdowns in a Youth Empowerment Program

The COVID-19 pandemic broke down the human infrastructure of many community-based programs, disrupting in-person care services for low-resourced families. Yet, minimal work has explored how actors repair these breakdowns and how other infrastructures may interfere with repairs in such contexts. Interviewing adolescents and adults affiliated with a youth empowerment program, we used the pandemic to examine how a human infrastructure that previously facilitated a sense of community broke down and how members attempted to repair this infrastructure. While organized activities, resources, and interpersonal interactions aligned to facilitate in-person care that established a sense of community, incorporating information and communication technologies to align a sociotechnical infrastructure during social restrictions could not overcome multiple constraints imposed by other infrastructures that limited this sense of community. We discuss limitations to care and aligning together multiple disjointed infrastructures, calling for CSCW researchers to critically consider asset-based design as a methodology that might help sustain a community's well-being.

Strengthening healthcare providers’ leadership capabilities, interprofessional collaboration, and systems thinking: a conceptualization of the Clinical Scholars program impact

BackgroundHealthcare provider leadership programs represent an intervention opportunity to support advancement of the national system of care and an evaluation of their program impacts is needed. Between 2016 and 2023, the Robert Wood Johnson Foundation (RWJF) funded Clinical Scholars (CS), a three-year equity-centered leadership training program for US healthcare providers. CS recruited participants (referred to as Fellows) in cohorts and engaged them as members of interprofessional teams to transform their careers and the health of their communities. The aim of this study was to evaluate Fellows’ perspectives on the success of CS, specifically the program elements and their importance for community well-being and sustainability.MethodsWe used the mixed methods group concept mapping (GCM) approach to evaluate Fellows’ perspectives on program success. First, we conducted the qualitative phases of brainstorming, sorting, and rating with Fellows. Secondly, we conducted the quantitative phases using multi-dimensional scaling and hierarchical cluster analysis and integrated the sorting and rating information from each Fellow to develop a series of concept maps. Finally, we conducted the interpretation phase to synthesize findings. Fellows (N = 177) across five cohorts were invited to participate in the study.ResultsFifty-seven Fellows (32%) completed one or more GCM phases. A conceptual map emerged, consisting of seven thematic clusters, which showed that program value could be attributed to the following elements: “Resources”, “Wicked Problem Impact Project (WPIP) Support”, “Curriculum”, “Thinking Bigger”, “Leadership Training”, “Networking”, and “Teamwork.” The pattern match showed that all seven clusters were highly rated by Fellows across the Community Well-being Impact and Sustainability domains.ConclusionStudy findings support the value of the RWJF-CS program strategy of long-term investment in the development of healthcare leaders with applied skills in interprofessional collaboration who will be prepared to continue addressing complex, multi-faceted challenges in the system of care.

Decoding Public Policy: How Cultural Dynamics Shape Decision-Making in Indonesia’s Political Landscape

This study explores how cultural dynamics shape public policy in Indonesia, focusing on the influence of cultural dimensions on policy-making processes and outcomes. The purpose is to understand the impacts of Indonesian cultural values on various policy sectors, including education, health, environment, and economic development. Employing a qualitative research approach, the study relies exclusively on secondary data from academic literature, government reports, and media sources to examine these cultural influences. Findings reveal that high power distance leads to centralized decision-making, while collectivism shapes policies toward community welfare. High uncertainty avoidance results in rigid regulatory frameworks, and traditional gender roles affect gender-related policies. Sector-specific analyses highlight the integration of traditional knowledge in environmental policies and the challenges of balancing modernization with cultural heritage in economic policies. The implications of these findings suggest that policymakers should incorporate cultural considerations into policy design to enhance effectiveness and inclusivity. This research contributes original insights into the intersection of culture and policy, emphasizing the need for culturally sensitive approaches in diverse governance contexts. By shedding light on how cultural factors impact policy formulation and implementation, the study offers valuable guidance for developing culturally relevant and effective policies addressing societal needs.

Strengthening Tourism Products Through Storytelling Exploration in Kemiriombo, Gerbosari Village, Samigaluh District, Kulonprogo Regency

Kemiriombo, a hamlet in Gerbosari Village, Kulon Progo, Yogyakarta, is known for its diversity of spices (empon-empon) cultivated and processed by the local community. This area has significant potential for developing tourism based on local culture and traditions, but the tourism narrative has not been optimally managed. This study aims to explore the potential of storytelling as a strategy for developing tourist destinations in Kemiriombo. The methods used include observation, interviews, Focus Group Discussions (FGD), surveys, and community participation to understand the needs and expectations of the local community. The study found that Kemiriombo has tourism potential such as the processing of empon-empon at Rumah Jamu Menoreh, local cultural arts such as Jathilan, Gejog Lesung, and Karawitan, as well as culinary traditions like Sega Brongsong and Legondo. The 5W1H technique (Who, What, When, Where, Why, How) was applied in the storytelling analysis to produce engaging narratives that can promote local cultural identity. Storytelling plays a crucial role in introducing local products and traditions, enhancing tourist attraction, and preserving community culture. Through the development of strong narratives, Kemiriombo is expected to become a tourist destination that offers not only visual experiences but also emotional and social dimensions for visitors. The integration of local traditions and storytelling innovation is expected to positively impact the welfare of the local community.

Implementation of the UMKM Program in Poverty Alleviation di Desa Padengo Kabupaten Pohuwato

This research discusses the implementation of the Micro, Small and Medium Enterprises (UMKM) program in efforts to alleviate poverty in Padengo Village, Pohuwato Regency. Padengo Village is one area that still faces significant challenges related to poverty. In this context, the UMKM program is one of the strategies adopted by the Padengo Village Government to improve community welfare and reduce poverty levels. This research uses a qualitative approach by collecting data through in-depth interviews with various stakeholders, including government officials, UMKM business owners, and local community members. Data was also obtained through direct observation and documentation studies. The results of the research show that the implementation of the UMKM program in Padengo Village has had a positive impact on poverty alleviation efforts. These programs have encouraged local economic growth, created new jobs, and provided training and support for UMKM to improve their skills and productivity. However, this research also identified several challenges and obstacles faced in implementing UMKM programs, including bureaucracy complex issues, lack of access to capital and markets, and lack of understanding of the benefits and opportunities of the UMKM program among the community. Based on these findings, several recommendations are proposed to increase the effectiveness of the UMKM program in alleviating poverty in Padengo Village. Among other things, simplifying administrative procedures, increasing access to capital and markets, participatory approaches in program planning and implementation, as well as increasing public understanding and awareness of the importance of UMKM in overcoming poverty.

Navigating wicked problems: the unrecognised contribution of social pedagogy to Aotearoa New Zealand’s successful Covid-19 response

Aotearoa New Zealand’s government, alongside its Indigenous Māori and Pacific communities, spearheaded a unique and effective response to the first three years of the Covid-19 crisis that swept the world. The measures taken enabled the country to largely keep its society within its borders open and functional, minimise the impact of the pandemic on individual lives and community well-being and keep morbidity rates low. While there have been numerous studies and articles exploring this national response, to this point no examination has been undertaken through a social pedagogical lens. This article identifies key concepts from the discipline that are relevant to Aotearoa New Zealand’s context, discusses the ways in which these were (albeit unknowingly) applied during the peak of the pandemic and explores future potential for application in social and public health policy and practice. Weaving together a shared framework of Māori, Pacific and unique Aotearoa New Zealand world views and cultural practices alongside the principles of social pedagogy presents an exciting opportunity to shape a national crisis response that is effective and meets the needs of diverse communities. It is argued that making the contribution of social pedagogy visible has the potential to enhance responses to wicked problems in times of crisis and further the acceptance of the discipline in the southern hemisphere.

Examining the Relationship Between Social Vulnerability and Animal Shelter Intakes and Outcomes: Patterns and Implications

(1) Background: This study investigates the impact of social vulnerability, as quantified by the Social Vulnerability Index (SVI), on animal shelter intakes and adoptions, and the flow of animals between SVI groups at seven shelters within the United States. Understanding how social vulnerability influences these factors is crucial for developing targeted interventions to improve shelter outcomes and community support programs. (2) Methods: The research analyzed intake and adoption data from multiple animal shelters to assess the relationship between the social vulnerability at intake and adoption locations based on Census Tract obtained from addresses, focusing on comparison across strays, seized animals, and owner surrenders. Effect sizes were calculated to determine the magnitude and practical implications of these relationships. The study also examined the distribution of outcomes and reasons for animal surrender in relation to SVI levels. (3) Results: The analysis found that animals tended to enter shelters from areas of higher vulnerability while being adopted out to homes from all levels of vulnerability. Stray animals and those seized by authorities were more likely to come from high-SVI areas and showed a stronger disparity between intake and adoption SVI levels than owner surrenders. Racial/ethnic minority status and socioeconomic status were the components of the SVI that produced the strongest differences between intake and adoption vulnerability levels. Adoptions, however, were evenly distributed across different SVI levels, suggesting equitable access to adoption services. The study also identified that animals from high-SVI areas were not euthanized at higher rates compared to those from lower-SVI areas. (4) Conclusions: The findings highlight the need for further investigation into the high numbers of stray adult dogs in areas of communities that are most socially vulnerable as well as programs to address the volume of young animals originating from these areas. The equitable distribution of adoptions across SVI levels suggests that shelters are effectively engaging with socioeconomically and racially/ethnically diverse communities. Future research should focus on exploring the dynamics of stray animal intakes and enforcement patterns to enhance community and animal welfare initiatives.

The Church and African Mortuary Rites

There is no doubt that there is an existential conflict between African funeral rituals with certain Christian religious beliefs and social norms. Conflict over burial rituals and especially among the Agiriama people has led to tension between the community and Christian churches andparticularly the Catholic Church in Kilifi, Kenya. In order to avoid such conflicts, this article set out to explore the possibilities of enculturating some funeral rites, such as ‘Nyere za Mwezi,’ a cardinal post-burial ritual among the Agiriama community. The latter has continued to practice their traditions and culture associated with burial and funeral despite their conversion to Christianity and Islam, the two dominant religions in the region. This article primarily aims to analyze the Agiriama funeral rites, their symbolic meanings, and their significance to the community.It extends the discussion by examining the Roman Catholic Church's interpretation of those rituals such as ‘Nyere za Mwezi.’ It concludes by examining the challenges and opportunities for inculturation of‘Nyere za Mwezi,’ one of the most significant post-burial rituals that enhanced the community well-being. The article relied on both secondary and primary data based on informed interviews with 30 respondents, mainly priests, Kaya elders, and lay Christians.

Socio-Economic Profile and Vulnerabilities Assessment in Small-Scale Fisheries of Lower Gangetic Flood Plain Wetland: An Initiative Towards Achieving Wetland Ecosystem Sustainability and Community Well-Being

ICAR-CIFRI has been continuously working to develop wetland fisheries in a transdisciplinary knowledge-to-action mode to upscale the livelihood of vulnerable small-scale fishermen communities. The integrated development approach was initiated in different lower Gangetic floodplain wetlands of North 24 Parganas, West Bengal, India, to increase the fish production and socio-economic development of small-scale fishermen communities of the wetlands. Duma is one of the most extensive horseshoe-shaped wetlands in Asia. To augment the fish production from this wetland, the pen culture system was adopted by the fishers under the supervision of ICAR-CIFRI in 2021. Within a year, they received 15 tons of commercial fish, valued at around 30 lakhs apart from the small indigenous fish. It has recently been advised that auto-stocked, high-value minor carp in the wetland be adopted to improve income and conserve small indigenous species. In this article, SDG 14 (Life below water) addresses sustainable ecosystem management and livelihood enhancement for the wellbeing of the local people (SDG 3). Nutritional security of the local people is maintained through the small indigenous fish species which is crucial for addressing ‘No hunger’ as per SDG-2. The research also proves that women can play a crucial role in small-scale fisheries and they can economically stand alone, which is the main aim of SDG-5 (gender equality). However, significant issues such as lack of jurisdictional coordination, ecological changes, inequitable distribution of benefits, and income reduction persist in wetland management. The need for urgent reformation of policy and resource management systems is crucial to boost the economic efficiency of the SSF in the wetland. Training for more knowledge on fishing and fish farming, acquiring alternative livelihood and education on financial management should be brought to the fishermen’s communities. These could develop a resilient community that is more equipped to respond to future crises.

THE INFLUENCE OF LOCAL WISDOM ON SOIL FERTILITY IN SOUTH NIAS

This study aims to explore the influence of local wisdom on soil fertility in South Nias. Local wisdom, which includes traditional agricultural practices such as the use of organic fertilizers, crop rotation, and sustainable forest management, has proven effective in enhancing soil quality and productivity. Through a literature review approach, data were collected from various sources to analyze the relationship between local practices and soil fertility. The results indicate that local wisdom not only improves soil fertility but also contributes to environmental preservation and ecosystem sustainability. These findings underscore the importance of integrating local wisdom into modern agricultural practices to achieve sustainable food security and community well-being in South Nias.

Analisis Kinerja Badan Amil Zakat Nasional Kabupaten Siak dalam Mengentaskan Kemiskinan

According to BPS data, the poor population in Siak district in 2022 will be 25.71 thousand people or 5.07%. An important factor that can influence the level of poverty is income. A solution from an Islamic perspective to the problem of poverty is optimizing zakat. According to Law Number 23 of 2011 concerning Zakat, it is stated that zakat is to realize community welfare and overcome poverty. One of the institutions formed by the government to manage and distribute zakat, infaq and alms is the National Zakat Amil Agency (BAZNAS). The benchmark for the success of alleviating poverty through optimizing zakat is the performance of BAZNAS. This research analyzes the performance of the Siak Regency National Zakat Amil Agency in its efforts to eradicate poverty. This research has two approaches, namely qualitative and quantitative or mixed method. Data sources used in this research include primary data, secondary data, documents and archives and literature studies. Using interview, observation and questionnaire methods, the performance of BAZNAS Siak Regency can be known through the National Zakat Index 2.0 approach. The components of this index are macro dimensions and micro dimensions. The macro dimension reflects the role of the government and society in contributing to building zakat institutions and the micro dimension describes institutional governance and the impact of zakat. The research results show that BAZNAS Siak Regency in two macro dimensions and micro dimensions obtained good performance scores. The good performance of zakat institutions will influence the results of zakat collection, distribution and utilization programs. The influence of good performance will have a direct impact on mustahik in efforts to improve their welfare which will ultimately help the government in alleviating poverty. In this research, it was found that the impact of good BAZNAS performance for mustahik was materially an increase in income and asset ownership, spiritually in the form of increased worship and awareness of zakat.

Exploring the Importance of Cultural Sensitivity in Arts-Based Health Interventions

Arts-based health interventions have emerged as valuable tools for improving community health and well-being by integrating creative practices such as music, visual arts, and performance into healthcare settings. These interventions provide a unique way to address health disparities and engage communities. However, the success of such interventions hinges on cultural sensitivity, as they are implemented in diverse communities with different values, beliefs, and health practices. This paper examines the role of cultural sensitivity in the development and implementation of arts-based health interventions. It emphasizes the need for cultural competence to ensure that these interventions are relevant, respectful, and effective across various cultural contexts. Case studies of successful culturally sensitive arts-based initiatives are examined, highlighting best practices for collaboration with communities and the importance of adapting interventions to local needs. Keywords: Arts-based health interventions, Cultural sensitivity, Community health, Cultural competence, Public health.

Construction of Smart Clothing Service System for the Health and Well-Being of the Aging Community in a Sustainable Society

Objective: The phenomenon of global aging is becoming more and more severe, and security services such as nursing and guardianship for the elderly have become the focus of social attention. According to the data released by the World Health Organization, by 2030, one out of every six people will be over 60 years old. By 2050, the world population will be 2.1 billion over 60 years old, and the number of people over 80 years old will reach 460 million. This paper aims to monitor the health and services of aging clothing intelligently for the health and well-being of the aging community in a sustainable society, starting from the physiological and psychological needs of the new elderly. Theoretical Framework: In the age-appropriate smart clothing service system, the critical link is to construct the human-computer interaction mode of clothing and wearable devices, establish a design paradigm from single interaction to multi-interaction, and form a service terminal based on smart wearable. Method: This paper designs an aging smart clothing design system using field research, questionnaires, interviews, etc., analyzes the aging smart wearable clothing evaluation system, and constructs aging smart clothing that meets the actual needs of health and well-being for the elderly in a sustainable society. Results and Discussion: In this research, The results obtained sustainable design theories and methods combined with interdisciplinary research tools as the basis of data analysis from the aging intelligent clothing product design system, age-appropriate smart clothing service system, and age-appropriate smart clothing evaluation system. Research Implications: Population aging has been the basic national condition of our country for quite a long time in the future, and "healthy aging" is a strategic measure put forward by the government around the intelligent care service system for the elderly, communities, and institutions. Important direction. Among them, how to build an age-appropriate smart wearable product service system has become the main development content. Therefore, its intelligence and synergistic combination with terminals such as communities, caregivers, and hospitals will become the trend of smart elderly care. Originality/Value: This study contributes to Construct a systematic design of a new intelligent wearable clothing service system for the elderly, which is a great of significance for improving the service quality index of the health and well-being of the elderly. At the same time, it is of great value to expand and deepen the concept of sustainable design.

‘They’re not dog friendly because they’re not anyone friendly’: living with dogs in two densifying London neighbourhoods

Since the late 1990s, policy makers in the UK have promoted building higher density housing. Notably absent from this policy are the companion animals with whom we share our homes and public spaces. Their absence is all the more surprising given that dog companionship is often associated with the same outcomes as championed by the density and compact city agendas—social cohesion, community well-being, and active lifestyles. Based on research conducted in two London neighbourhoods, this paper explores how people experience urban density when with a dog, the challenges and opportunities they encounter, and how they negotiate their way through an often confusing and unspoken web of rules, laws and norms. The research builds on work which examines human-dog relations, arguing that the lack of clarity around where dogs are and are not welcome is reflective of the ways dogs are ambiguously positioned in relation to discourses of density and urban living. The ways urbanism is promoted in the UK is not politically neutral, nor are the ways some dogs are included or excluded from this imagining. We argue that the absence of clarity about dogs is constitutive of shifting and often confusing discourses about animals, urbanism, and densification.

Enhancing smart city assessment: an advanced MCDM approach for urban performance evaluation

Urban centers in the 21st century face significant challenges impacting future urban living. The numerous indicators and inherent complexity involved in assessing urban performance in smart cities necessitate the application of multi-criteria evaluation methods, which are frequently associated with fuzziness and uncertainties. Thus, this study introduces an innovative decision support approach that integrates complex spherical fuzzy set to enhance decision-making for smart city evaluation. By incorporating a consensus measurement mechanism for judgments, the reliability of results is improved. The methodology assesses smart city performance by calculating a level index using criteria of resilience, sustainability, and urban livability, along with eighteen sub-criteria for comprehensive benchmarking. Results highlight pollution control, energy and environmental resources, community well-being, eco-friendly transport, and social cohesion as critical factors for smart city performance. Singapore demonstrates high-level performance due to its integration of advanced technologies and community-focused strategies. The evaluated results obtained via the developed approach offer valuable insights for urban planners aiming to promote sustainable, resilient, and livable urban development.