Organizational Communication Research Articles

A playbook for optimizing emotional intelligence benefits

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This study aimed to examine the impact of emotional intelligence (EI) and organizational communication on perceived team effectiveness among Nigerian bank employees. The researchers hypothesized that EI components and organizational communication would predict team effectiveness both independently and jointly. Results confirmed these hypotheses, showing that all components of EI positively correlated with team effectiveness, and organizational communication was a significant predictor. The combination of EI and communication jointly predicted team effectiveness, with use of emotions and regulation of emotions being particularly significant. Key managerial insights include investing in EI training and fostering open communication to enhance team performance. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Sensemaking in organizational storytelling: From linear storytelling to antenarrative

Storytelling can be considered good professional practice for organizational communication as it resonates with stakeholder audiences and contributes to the process of sensemaking. This paper challenges two key assumptions that underpin storytelling in an organizational context. The first assumption is that clarity is the goal of storytelling and therefore linear modes of organizational storytelling should be used to reduce complexity to achieve clarity of understanding of organizational messages. The second assumption is that organizational storytelling consists only of the stories an organization tells about itself, and multiple understandings or ‘mixed messages’ are ‘noise’. This paper will argue that the storytelling concept antenarrative – or narrative fragments that can form emergent storytelling episodes – will expand the parameters of sensemaking in organizational storytelling. Furthermore, listening to emergent storytelling episodes can provide insights into prospective sensemaking, which has implications for organizational storytelling practices in our digital age. Putting antenarrative alongside concepts such as ‘listening’ and ‘engagement’ helps to improve organizational storytelling to work toward more effective organizational communication practice and respond to the challenges of complexity in storytelling, entanglements of the porous organization, and digital disruption.

LEADERSHIP AND BUSINESS COMMUNICATIONS IN THE MINDS OF STRATEGIC MANAGEMENT

This article examines the key role of leadership in the formation and maintenance of effective business communications in organizations. The authors emphasize that in the conditions of constant changes in the business environment and growing competition, strategic management requires leaders not only to have managerial skills, but also to have high communication skills. The article analyzes how different leadership styles affect internal communication processes, determining how leaders can create an open and supportive communication environment. It emphasizes the importance of interaction between the leader and the team, as well as between management and external stakeholders such as customers, suppliers and partners. The authors also consider the challenges faced by leaders in the context of digitalization and globalization, and offer recommendations for developing communication skills. The article emphasizes the need to adapt communication strategies to changing market conditions, which allows organizations to be more flexible and competitive. In addition, the article provides examples of successful leadership practices that demonstrate how effective communication can be the key to the success of strategic initiatives. The authors argue that the integration of leadership and communications into an organization's strategy is a key factor in achieving long-term goals and improving the overall effectiveness of management processes. Contemporary challenges faced by leaders in the context of globalization and digital technologies, as well as their strategies for adapting to changes, are separately considered. The intercultural style of leadership in the context of any culture is considered, which provides an opportunity to analyze existing values ​​and approaches to leadership. It has been proven that further research is needed: cross-cultural barriers in communications; the influence of cultural norms on leadership styles; the role of emotional intelligence in leadership communications; strategies for adapting strategic management to different cultural contexts.

The Efficacy of Open Performance Review and Appraisal System on Teachers’ Work Performance in Tanzania. A Case of Selected schools of Vwawa, Iyula and Msangano Secondary Schools in Mbozi District

This study mainly sought to determine the effectiveness of the Open Performance Review and Appraisal System (OPRAS) on Teachers' work performance in the selected secondary schools of Vwawa, Iyula and Msangano in Mbozi district council. The study was also driven by the following main objective, which includes; how the practice of OPRAS has improved the work performance of secondary school teachers in Mbozi district council. A mixed research approach both qualitative and quantitative approach with 93 respondents was employed. Questionnaires and interviews were used to obtain data. Quantitative data was analyzed through descriptive statistics where inferences were presented in the form of frequencies and percentiles. Qualitative information was also analyzed through thematic and content analysis and presented in the form of concepts and narrations. Although Mbozi district has been effectively implementing OPRAS for the past 15 years, active data show that the district has a stable progression performance rate of 30.1 % since 2018 to date. The key variable that was tested was increased teacher commitment. Considerably, this has been established due to constant growth rates of indicators of performance against the performance of teachers from 2018 to 2023. The study recommended that the government should set and engage a realistic budget for training, and empowerment workshops and highly capacitate the Office of the public communications for the purpose of intensifying communication and feedback in public organizations including secondary schools

Supporting Organizations in Improving Employee Bulk E-mail --- A Tool Design and Evaluation Study

Organizations often send bulk emails to employees to make them aware of policy changes, organization plans, and events. Many of these emails, however, are long digests with many separate messages that waste employees' time and reduce their awareness. This study introduces CommTool--a prototype tool to help organizational communicators better understand their emails' performance and cost. We first interviewed 5 communicators and identified the need to measure the performance of each message within bulk email. Then we iteratively designed and deployed an organizational bulk email evaluation platform (CommTool), which enables communicators to get diverse message-level metrics such as reading time, relevance rate, comments, etc. We evaluated these designs through a 2-month field deployment with 5 communicators and 149 organization employees. We found that 1) the message-level metrics, such as reading time and relevance rate, helped communicators understand their audience and design bulk emails; 2) the cost and reputation metrics did not influence the organization leaders' decisions. We summarize with suggestions on designing organizational bulk email evaluation platforms that provide message-level performance and cost information.

Reconfiguring Data Relations: Institutional Dynamics around Data in Local Governance

Data infrastructures are major sites through which city government operates and therefore of special interest to critical scholars of technology. Yet ways that these infrastructures are embedded into the institutional fabric of government make them difficult to navigate and often resistant to abstract critique and generalized analysis. We present an ethnographic study of a design effort launched by a team inside a city government to build and deploy a tool with a specific focus on equity and justice. By integrating data from multiple sources and bringing it together in a spatial framework, the team sought to bring neighborhood voices, often marginalized in planning efforts, into the center of the conversation. Tracing the negotiations over data's value in this process, we unveil various tensions involved in this effort, within and between different groups, and how the group of city employees navigated these tensions, mainly by adjusting the relations of the groups around data -- which we call ''data relations.'' Narratives in organizational communications were key in both revealing and mobilizing the data relations constituting the institutional data infrastructure. With the empirical findings, we argue that tracing the data relations can be an effective way for the CSCW community to understand the institutional data politics and make interventions in the systems in power.

Organizational communication: Opportunity or challenge?

Organizational communication: Opportunity or challenge?

Analysis of the internal environment when creating an innovative university

Subject. The article discusses the creation of innovative universities. Objectives. The purpose is to analyze the internal environment in the formation of an innovative university and to investigate the factors of resistance to organizational changes. Methods. The survey was attended by scientific and pedagogical staff of two innovative universities: 170 people from the Institute of Economics and Entrepreneurship of the National Research Lobachevsky State University of Nizhny Novgorod and 50 people. from the economics faculties of the Nizhny Novgorod Branch of the Higher School of Economics. Results. We analyzed internal environment and studied organizational changes aimed at creating new social mechanisms and channels of interaction with the State, industry and society. Furthermore, we considered the factor of resistance to organizational changes and the possibility of its reduction. The paper presents the results of diagnostics of the resistance force in two universities. Conclusions. The leading organizational factor (prerequisite) for the emergence of resistance is an imperfect system of organizational communications. The priority task of university management is to create an operational and objective system for informing employees about the goals, methods and results of changes. The most significant psychological reasons for the emergence of resistance are the fear of negative consequences of changes and misalignment of changes with traditional academic values.

THE IMPORTANCE OF ASSERTIVE COMMUNICATION IN ORGANIZATIONAL BEHAVIOR

Communication is necessary all the time within an organization, whether for training, a meeting, or even a small instruction, good communication is essential. The most important aspect of communication is not just what the communicator is saying, but how the listener is receiving that communication and whether it is assertive enough to lead to exactly what was requested; otherwise, it can result in rework for both parties. Communication is fundamental for any type of organization; however, when it is done incorrectly, it can harm the productivity of employees and consequently the company's results. Thus, this research aimed to identify the communication channels between leaders and subordinates, the impacts on subordinates' productivity, and areas for improvement to achieve more assertive communication within organizations. This research highlights the importance of communication, but also the assertiveness of this communication between leaders and subordinates. In this way, it was concluded that there is a need for measures to improve the assertiveness of communication in organizations, in order to achieve goals and objectives. Through research with 24 interviewees, who work as leaders and subordinates in large multinational companies in the city of São Paulo, it was observed that assertive communication is extremely important and can have a positive or negative impact on their activities.

Hospital policies as a tool to reduce gaps between ethnic groups of employees and patients

Abstract Background As diverse organizations, hospitals require an inclusive culture that respects and promotes ethnic diversity. Violence, a threat to this diversity, hampers effective organizational functioning. Our study delves into the positive influence of cultural diversity policies and communication about violence on the perception of the hospital’s atmosphere regarding ethnic differences among health employees. It enhances hospital labor relations and mitigates the risk of workplace violence. Methods 372 hospital employees with an average tenure of 6.5 and an average age of 38 filled out an online close-ended questionnaire (83% are Israeli Jews, 68% are female). 91% report working closely with people from different ethnic origins. Respondents ranked the atmosphere in the hospital regarding ethnic differences between employees and patients, the hospital’s cultural diversity policy, and organizational communication about violence. Data were analyzed by SPSS 28. Results Positive correlations were found between variables. A positive atmosphere was significantly related to the hospital’s cultural diversity policy (r=.14, p=.002) and to organizational communication about violence (r=.22, p< .001). However, the regression analysis (with control variables age, sex, and managerial role) revealed that despite employees acknowledging the hospital’s efforts to address diversity and violence, these factors only predict 10% of the variance of the hospital atmosphere [F(5, 366) = 8.346, p < .001; R²=.10]. Conclusions The hospital should increase actions that will improve the ethnic atmosphere in the hospital. Understanding how the encounter, where employees and patients from diverse ethnic backgrounds interact, influences the hospital’s atmosphere is crucial. These interactions can lead to tensions and offensive behaviors toward employees if not managed well. Hospitals can create an inclusive and harmonious work environment by addressing these tensions. Key messages • A cultural diversity policy and communication are necessary to maintain harmonious working relationships. It is essential, particularly in health organizations characterized by ethnic diversity. • Reducing the perception of ethnic differences may increase well-being and decrease violence. While hospitals often don’t prioritize these issues, this study forefront their influence and importance.

Redefining Internal Communication for Sustainable Organisational Management: A Critical Review of Studies

Communication is currently undergoing an unprecedented transformation with adverse effects on organisational sustainability. It is therefore important that organisations pay attention to their internal communication to ensure that management, employees, and other stakeholders are kept informed throughout the change. Internal communication refers to the communication that takes place within an organization and is an essential way of communicating policies and projects to employees. This paper examined the concept of internal communication for sustainable organizational management, focusing on the communication channels currently in use by organisations in Nigeria. The paper used the media richness theory (MRT) to understand the different perspectives of internal communication in Nigerian organisations. Particularly, it reviewed the appropriate channels for employee communication and concluded that internal communication is vital to the sustenance of any organisation and should be managed effectively.

Peran Komunikasi dan Organisasi Humas pada Lembaga Pendidikan

This research aims to determine the role of public relations communication in educational institutions. This research uses various research methods, one of which is library research. Research carried out in libraries using books, journals, previous research and other sources is called library research. The steps for setting goals and the stages of knowing the direction of the target components must be understood by humans before choosing strategies to be used in the classroom. In reality, there are many obstacles that must be overcome in creating public relations communications. Higher education institutions serve as valuable tools for human development and the creation of a better future. Each member of the institution will experience development and change according to the color and pattern of the organization. Public relations can be used to carry out an organization's strategic communications initiatives, but management must fully support public relations. The purpose of this article is to discuss the role of public relations in educational organizations globally. The practice of public relations or public relations has developed and continues to develop, whether consciously or not, as a result of increasingly fierce competition to win public attention. There are many ways used by institutions or companies to explain their programs or policies, even their advantages, but the main goal is to convey them to the public by empowering public relations or public relations, who in this case are tasked with conveying information to the public.

Peran Humas dalam Organisasi Sosial

Public relations plays an important role in an organization. The engineering and management roles are the two primary responsibilities frequently identified in studies of public relations operations. Technician work covers all aspects of the art of public relations, including writing, editing, photographing, producing communications, organizing events, and corresponding by telephone with the media. media The methodology of this research is a type of literature study or literature review research. One way to conduct literature research is to collect references from several previous studies, which are then combined to produce findings. In modern practice, public relations cannot only be viewed as an institutional effort. It is everyone's responsibility to use public relations or public relations strategies to build effective interpersonal communication. different. This understanding of organizational management needs to be supported by advocacy for the establishment of a public relations division that can be relied on to manage organizational communication problems. Public relations plays an important role in an organization. The function of public relations is management in creating, maintaining and improving positive, harmonious and beneficial relationships between organizations and the general public. These relationships have the power to determine the success or failure of an organization. This is in line with the positive role played by public relations. As a result, the existence of public relations can influence the success or failure of an organization.

Factors that Influence the Use of Facebook in Service Delivery: A Case of Kisumu County Government, Kenya

Organisational communication needs to be effective for organisations to meet their objectives. This study examined Facebook as a communication tool for enhancing government service delivery in Kisumu County. It sought to determine the factors that influence the use of Facebook in service delivery in Kisumu County. The study used a descriptive research design. The population was 307,702 members of the public in Kisumu town. The Krejcie and Morgan tables was used to get the sample size. This study employed mixed methods in data collection which includes administered 399 questionnaires to service seekers and 5 interview guides to service providers in the county. Data analyses involved the utilization of the Statistical Package for Social Sciences (version 26). Descriptive statistics was used to analyze quantitative data, while for qualitative data, a thematic analysis approach was applied, where responses were grouped into themes and sub themes and analyzed Facebook's role in the County Government of Kisumu service delivery was influenced by factors like internet penetration, demographic information, infrastructure, government policies, and economics. This study recommends that the County Government of Kisumu should develop comprehensive initiatives aimed at expanding internet coverage and improving connectivity, especially in underserved areas.

The Influence of Communication, Training, and Organizational Culture on Employee Performance at PT. Putra Gerem Jaya

The purpose of this research is to see the influence of communication, training and organizational culture on the performance of PT employees. Gerem Jaya's son. This research is quantitative research, the sample in this research is 54 respondents. The method used in this research is purposive sampling, with the criteria that the respondent is an active employee, has attended training, and has a work contract for more than 1 year. The results of this research show that communication has a positive and significant influence on employee performance, training has a positive and significant influence on employee performance, organizational culture has a positive and significant influence on employee performance at PT Putra Gerem Jaya and variables simultaneously on employees performance by 68%. Keywords: Organizational Culture, Employee Performance, Communication, and Training.

Dr. Meena and mission maternal health: building allies in the government hospital

Research methodology The case study is based on field data, including in-depth semi-structured interviews with the main protagonist and related stakeholders of a large government hospital in Western India. After informed consent, the interviews with the stakeholders were conducted, transcribed and analyzed verbatim. In addition, secondary data from policy reports, newspaper articles and government websites was used to create the case. Since the protagonist works in the government system, her identity and other identifying information are disguised to maintain confidentiality. Case overview/synopsis The case study investigates the leadership challenges in a healthcare facility/hospital in public health. It traces the evolution of Dr Meena Sharma (Dr Meena), a leader in the government hospital ecosystem facing challenges such as infrastructural deficiencies, manpower deficit, healthcare bureaucracy and heavy patient load. This first-generation medical practitioner who transitioned from a private practice to a governmental one juggles balancing her demanding clinical practice, administrative responsibilities and teaching in the government hospital with her family responsibilities setup. However, in the wake of the upcoming LaQshya – Labour Room Quality Improvement Initiative by the Ministry of Health & Family Welfare, she strives to put together and motivate her team to work toward improving the quality of care during delivery and the immediate postpartum period at her hospital. Various issues arise in the organizational leadership for a woman leader such as adopting appropriate leadership style and using appropriate motivation and communication strategies for optimal performance. Complexity academic level The case study is aimed at teaching/training a) departmental heads of public and private hospitals, b) health program managers at higher and middle-level leadership roles, c) health policymakers at various levels in the government and other organizations and d) graduate and postgraduate students of public health, hospital management/administration. In addition to this, it can also be used for general management programs to teach organizational behavior, communication and leadership courses.

Organizational Communication Patterns in The Management of Mental Development of Kodam II Sriwijaya in The Digital Era

Mental coaching is one of the methods to shape the mentality of Army soldiers to always act based on high morals, enthusiasm, and awareness, with the aim of forming commendable and responsible morals in living life. This research aims to analyze the pattern of organizational communication in the management of mental development of soldiers through planning, organization, implementation, and supervision, as well as what media are used in each process in Kodam II Sriwijaya. This research uses a qualitative approach with descriptive methods. Data collection techniques were conducted through interviews and documentation, while data analysis techniques include data reduction, data presentation, and conclusion drawing or verification. This research also uses source triangulation to validate the data. The results showed that in the Planning and Organizing stages, the Wheel Pattern and Chain Pattern communication patterns were used, where the leader was central in determining work plans, instructions, reports, and organizational structures. At the Implementation stage, the patterns used are Wheel Pattern and All Channel Pattern, with new communication media such as WhatsApp as the main tool. At the Monitoring stage, the Wheel Pattern remains dominant, where the leader acts as the center of evaluation in receiving and sending messages. The implication of this research is the important role of structured communication and the use of new media in the management of soldiers' mental development, which can improve the effectiveness of organizational communication and soldiers' performance.

Healthcare leadership practice and associated factors among primary healthcare managers in East Gojam Zone, Northwest Ethiopia: a mixed method study

BackgroundLeadership plays a critical role in the delivery of person centered, safe, efficient, and effective healthcare services globally. Poor healthcare leadership contributes to low staff motivation, patient dissatisfaction, and reduced healthcare-seeking behavior. However, there is limited evidence on healthcare leadership practice and associated factors among primary healthcare managers in the study area and at large in Ethiopia. Therefore, the findings of this study will contribute to improved healthcare leadership practices among primary healthcare managers.MethodFacility-based cross-sectional study supplemented with qualitative inquiry was conducted in the East Gojam zone among 532 primary healthcare managers selected by a two-stage stratified random sampling technique. A pre-tested and structured self-administered questionnaire was used to collect the quantitative data. Data were entered into Epi-Data version 4.6 and exported into Stata version 14.0 for analysis. Multiple linear regression analysis was used to identify factors associated with healthcare leadership practice, and statistical significance was declared at a p-value < 0.05 with a 95% CI. Six key informant interviews were conducted, and thematic analysis was used for the qualitative study.ResultThe magnitude of healthcare leadership practice among primary healthcare managers in the East Gojam zone was 45.7% (95% CI: (41.4, 50.0)). Factors associated with healthcare leadership practice were age [β = 0.44, 95% CI: (0.16, 0.71)], training in healthcare leadership practice [β = 1.19, 95% CI: (0.19, 2.20)], experience sharing [β = 1.68, 95% CI: (0.59, 2.76)], organizational communication [β = 0.19, 95% CI: (0.05, 0.33)], managerial working experience [β = 0.94, 95% CI: (0.18, 1.69)] and emotional intelligence [β = 0.35, 95% CI: (0.31, 0.38)].Conclusion and recommendationThe magnitude of healthcare leadership practice among primary healthcare managers in the East Gojam zone was low as compared with a previous study in Ethiopia. It was significantly associated with age, training in leadership, experience sharing, organizational communication, managerial working experience, and emotional intelligence. Thus, human resource managers at primary healthcare level should consider older and more experienced candidates during assigning managers, organize training on healthcare leadership and experience sharing with model managers to improve the leadership practice of primary healthcare managers in the East Gojam zone.

THE MEDIATING ROLE OF ORGANIZATIONAL COMMITMENT IN THE EFFECT OF ORGANIZATIONAL COMMUNICATION QUALITY ON JOB SATISFACTION

The study has multiple purposes. The first purpose is to measure the impact of organizational communication on organizational commitment and job satisfaction. The second purpose is to measure the impact of organizational commitment on job satisfaction. The third and final purpose is to determine the mediating role of organizational commitment in the impact of organizational communication quality on job satisfaction. The study data was obtained using a survey method from 390 healthcare workers in a state hospital in Izmir. Correlation and multiple regression analyses were conducted to determine the relationships between variables. The analysis results indicate that organizational communication has a significant and positive impact on organizational commitment and job satisfaction. Additionally, it was found that organizational commitment has a substantial and positive effect on job satisfaction. Furthermore, it was determined that organizational commitment plays a mediating role in the effect of organizational communication on job satisfaction.

The Effect of Knowledge Sharing on Innovative Work Behaviour at Higher Education Institutions

ABSTRACTThis study delves into the impact of knowledge sharing on innovative work behaviour within higher education institutions in Ghana, utilising data gathered from 285 participants. Employing a quantitative approach and utilising a descriptive‐correlational research design, this research reveals a consistently high level of innovative work behaviour. All dimensions of innovative work behaviour, including idea promotion, idea generation, and idea implementation, received notably high scores. Likewise, the sub‐components of knowledge sharing, namely the community of practice, organisational communication, personal interaction, and written contribution, were rated as high within these institutions. The study establishes a significant positive correlation between knowledge sharing and innovative work behaviour (β = 0.88, p = 0.00). The study advocates for promoting knowledge‐sharing mechanisms within higher education institutions, fostering an environment that facilitates seamless knowledge exchange amongst all members.