Communication Technology Professionals Research Articles

Electronic health record system in the public health care sector of South Africa: A systematic literature review.

BackgroundSouth Africa is planning to implement the National Health Insurance (NHI) scheme in the near future. The NHI is intended to improve the accessibility of quality health care services for all South African citizens. For the NHI to achieve this objective, an electronic health record (EHR) system to register and track patients who visit different health care providers will have to be developed.AimTo identify critical success factors for the implementation of EHRs in South Africa’s public health care sector.SettingThis study reviewed studies on EHR implementation in African countries published between 2006 and 2017.MethodsThe study made use of a systematic literature review to identify barriers to the implementation of EHRs in the public health care sector.ResultsFifteen articles were included in the study. The study identified technical, social and environmental barriers to the implementation of EHRs. The barriers could further be broken down into lack of supporting infrastructure; user training and commitment; political influence or strategy; legislation and regulations; and the lack of a framework for implementation and management of EHRs. The study suggests six main recommendations for the successful implementation of EHRs in South Africa’s public health care sector.ConclusionThe study recommended investing in alternative infrastructure facilities, incentivising the health informatics field to attract and retain information and communication technology professionals and to encourage the participation of all stakeholders in the development process to develop context-relevant e-health implementation strategies, legislation and frameworks. Government should also allocate separate budgets for e-health projects.

Spirituality in Vocational Training of Information and Communication Technology Professionals in the Light of David Hay’s Conception

Spirituality in Vocational Training of Information and Communication Technology Professionals in the Light of David Hay’s Conception

Privacy and Security Concerns When Social Scientists Work with Administrative and Operational Data

Social science research is transitioning from working with “designated data,” collected through experiments and surveys, to working with “organic data,” including administrative data not collected for research purposes, and other data such as those collected from online social networks and large-scale sensor networks. The shift to organic data requires significant innovations in research methodologies. This article reviews the complexities and diversity of organic data and the special efforts that must be undertaken to make those data findable and usable by researchers. In some cases, advanced formal privacy techniques such as differential privacy and secure multiparty computation are needed to work with organic data in a manner that is ethically and logistically permissible, and effort is also required to make studies involving organic data transparent and replicable. These considerations make clear that moving forward, social scientists and information and communications technology (ICT) professionals must work closely to develop appropriate technical controls and ethical frameworks that minimize the risks of research to participants and to society at large.

Qualifications and ethics education: the views of ICT professionals

Do information and communications technology (ICT) professionals who have ICT qualifications believe that the ethics education they received as part of their ICT degrees helped them recognise ethical problems in the workplace and address them? If they do, are they also influenced by their personal ethics? What else helps them recognise ethical problems in the workplace and address them? And what are their views in relation to the impact of ethics education on professionalism in the ICT workplace? A quantitative survey of 2,315 Australian ICT professionals revealed that participants who reported having various levels of qualifications found ethics education or training, to a small degree, helpful for recognising ethical problems and addressing them; although it is those with Non-ICT qualifications, not those with ICT degrees, who were influenced more by ethics education or training. This suggests that educators need to consider how to better prepare ICT graduates for the workplace challenges and the types of situations they subsequently experience. The survey also found that participants who reported having various levels of qualifications were not influenced by their personal ethics or indeed any other factor making ethics education or training important for developing professionalism. The quantitative survey was followed by qualitative interviews with 43 Australian ICT professionals in six Australian capital cities. These interviews provided further empirical evidence that ethics education is crucial for enabling ICT professionals to recognise ethical problems and resolve them and that educators need to consider how to better prepare ICT graduates for the types of moral dilemmas that they are likely going to face in the workforce.

Engaging with change: Information and communication technology professionals' perspectives on change in the context of the 'Brexit' vote.

BackgroundInformation and Communication Technology (ICT) has been a key agent of change in the 21st century. Given the role of ICT in changing society this research sought to explore the responses and attitudes to change from ICT professionals and ICT academics in dealing with the potentially far reaching political challenge triggered by the UK’s 2016 European Union Referendum and its decision to leave the European Union (referred to as Brexit). Whilst the vote was a UK based decision its ramifications have global implications and as such the research was not confined to the UK.Methods and findingsData was collected through a survey launched on the first working day after the Brexit referendum vote to leave the EU and kept open for four weeks. The survey contained qualitative and quantitative questions. It sought to understand the opportunities and threats that would exist post-Brexit for ICT professionals and academics triggered by the decision. The research captured a complex rich picture on ICT professionals’ responses to the potential challenge of change triggered by the Brexit vote. Immediately after the Brexit decision the research reveals uncertainties amongst ICT professionals regarding what the decision would mean, with just under half of the participants not identifying any opportunities or threats. For those who did, threats outweighed opportunities by just more than double. Whilst understanding the global possibilities and dangers, participants saw their position from national and organizational perspectives. The highest frequency coded threats related to areas outside the participants’ control and the highest frequency opportunities related to areas where there was the potential for ICT interventions. This survey is part of longitudinal piece of research. Using the same methodological approach two further surveys are planned. The second survey will be one year after Article 50 was triggered on 29 March 2017. The final survey will be one year after the UK exit from the EU, assuming this occurs.

Bullying in the Australian ICT workplace: the views of Australian ICT professionals

The aim of this study is to examine bullying in the workplace from the perspective of Australian Information Communication Technology (ICT) professionals. The data collection for this project included conducting a quantitative survey with 2,315 participants and 43 qualitative interviews with members of Australian Computer Society (ACS). We found that 630 ICT professionals, or 27.23% of all survey respondents, identified workplace bullying as an ethical problem. The majority of survey respondents who selected bullying as an ethical issue were permanent full time employees (N= 413, 65.6%). A significant relationship was found between respondents identifying bullying as an ethical issue in the survey and their job classification (Deviance = 25.55, Df = 11, p=0.0076), suggesting that job classification, among other things, does predict respondents’ selection of bullying. Furthermore, our survey and interview findings indicate that the more mature respondents, as well as those in the managerial roles, have a greater concern about bullying.

Which Social Media Facilitate Online Public Opinion in China?

Why does online public opinion emerge in some social media more easily than in others? Building on research on authoritarian deliberation, we describe spaces for political discussion in Chinese cyberspace in terms of interactivity, which results in different forms of political discussion. Drawing on semi-structured qualitative expert interviews with information and communications technology professionals at Tencent, Weibo, and Baidu, we explain how major social media differ in terms of their structure and the company’s motivation. We specify which features are more likely to facilitate the emergence of online public opinion in Chinese social media and provide preliminary evidence from 92 semi-structured interviews with Internet users.

Exploration of cloud computing practices in university libraries in Kenya

Purpose Modern technological solutions are rapidly changing the information landscape in library and information establishments. One such innovative solution that is gaining momentum in information centers is cloud computing. The purpose of this paper is to explore and compare opportunities and challenges of “cloud computing paradigm” in handling and supporting delivery of information services in university libraries in the face of the present hard economic situation and limited financial budgets. Design/methodology/approach The study is based on current academic literature, document analysis, several editorials and articles on the potential and challenges of cloud computing paradigm in university library and information centers. Findings Cloud computing is proving as the best management practice of salvaging information services in university libraries due to numerous competing challenges and issues in institutions of higher education. University libraries in developing countries face many challenges of inadequate information infrastructure, limited financial budgets, manpower issues and rapid changes in technological systems. In the context of hard economic times, cloud computing is critical in adding value as well as advancing the goals and objectives of modern university libraries. Cloud computing is the “best technology practice” that is poised to play crucial roles in enhancing quality provision and delivery of information services in university library and information centers. There are many competing challenges and claims, but potential benefits count more. Research limitations/implications The study is based on the ideas of cloud services conceptualized from reading academic literature, document analysis, several editorials, articles and professional work experience. The paper identifies that cloud computing paradigm is useful in achieving the goals and objectives of university libraries in this hard economic situation facing institutions of higher learning. Practical implications The paper provides practical insights that cloud computing is the “must have technology” for modern university library and information centers already burdened with the demand to develop effective and efficient technological solutions due to subsequent changing needs of the digital information environment. This study is useful for university libraries, information professionals, information communication technology professionals and university management. Social implications Cloud computing paradigm provides university libraries with the business opportunity to use comprehensive technological solutions with reduced capital expenditure and safe methods of data storage. This eases the inconveniences normally caused by the need to develop and own such comprehensive technological solutions. Originality/value This research looks at the potential of the emerging trend of “cloud computing paradigm” in enhancing quality provision and delivery of information services in university library and information centers in the context of limited financial budgets. Cloud computing has been gaining momentum in Kenya, especially in business organizations as compared to library and information establishments.

Human-Centered Design in Practice

Human-centered design philosophy proposes that end users be at the center of technical system designs. Building on a seminal study by Gould and Lewis, we present findings from two surveys that explored the practice of building interactive systems from the perspective of information and communication technology (ICT) professionals. We generated ICT job descriptions based on a lexicon derived from practitioners’ own words. We found that while “human-centeredness” has risen among ICT professionals, our respondents varied significantly in how they considered the original three Gould and Lewis principles with respect to their job titles and roles. We thus argue that tools that support clear communication among roles are critical; in this project, we analyzed personas as a common ICT communication tool. While personas were generally perceived positively, persona creators need to consider factors that contribute to buy-in from design teams, including quality research and effective presentation.

Environmentally sustainable Information and Communication Technology usage: awareness and practices of Indian Information and Communication Technology professionals

There is a growing interest in the importance of environmental sustainability in every industry as it can help organizations to achieve significant benefits through sustainable work practices. Green Information and Communication Technology is becoming a universal issue but it appears to be more of a concern in developing countries especially because of a perceived lack of awareness. The aim of this study is to determine the level of awareness of environmentally sustainable practices by Indian Information and Communication Technology professionals. It is evident that there are a very limited number of published scholarly articles available, which study Indian Information and Communication Technology professionals' awareness of environmental sustainability. This article tries to illuminate this relatively new domain by outlining Information and Communication Technology professionals' understanding about environmental sustainability and their organization's sustainability practices. Through data collected via questionnaires, the study found that participants in the age group of 35 and above are more aware of renewable energy, have a better knowledge of e-waste and exhibit a stronger personal responsibility to help make a difference on environmental issues in comparison to the other surveyed age groups. It was also found that Information and Communication Technology professionals working for organizations with less than 1000 employees tend to have lower awareness of sustainable Information and Communication Technology practices whereas environmental sustainability practices are more adopted in organizations with 1000 employees or higher. Female employees exhibited a higher awareness about greenhouse gas emissions, renewable energy and e-waste over their male counterparts but the adoption of environment sustainability practices was largely similar between both genders. An awareness of sustainable Information and Communication Technology practices can help organizations to adopt various strategies in developing effective sustainability work practices and educating their employees. Finally, it is important for smaller organizations to provide training to educate their staff about sustainable Information and Communication Technology practices.

Application of resource dependency theory and transaction cost theory in analysing outsourcing information communication services decisions

Purpose – The aim of this paper is to establish how resource dependency theory (RDT) and transaction cost theory (TCT) can inform decisions to outsource ICT services by public university libraries in Kenya. Design/methodology/approach – The study adopted a multiple case study strategy in four selected public universities libraries in Kenya. Purposive sampling was used to identify respondents and data collection was done using a semi-structured interview schedule. Findings – The study highlights how RDT and TCT theoretical perspectives illuminate some of the reasons, and problems associated with Information and Communications Technology outsourcing in Libraries. The paper concludes with recommendations and the way forward. Research limitations/implications – The study was limited to the outsourcing of information technology services in four public university libraries in Kenya, namely, Kenyatta University (KU) in Kahawa, Nairobi; Moi University (MU) in Eldoret; University of Nairobi (UON) in Nairobi; and Jomo Kenyatta University of Agriculture and Technology (JKUAT) in Juja, Thika. This being a qualitative study (and taking into consideration the subjective views where bias could occur), the researchers ensured that the research was reliable by recording and taking notes during the interviews and by using peer-debriefing and professionals in the field to ascertain their views. Practical implications – The paper provides practical insights into outsourcing of Information Technology (IT) services in Public University libraries and information centres in Kenya. This study is useful for university libraries, information professionals, information communication technology professionals and university management. Social implications – The implications of the study are that outsourcing needs to be guided by clear policies that are documented and communicated to all the stakeholders. Originality/value – This research assesses IT outsourcing services in selected public academic libraries in Kenya.

Gender Stereotypes and Attitudes Towards Information and Communication Technology Professionals in a Sample of Spanish Secondary Students

This study examined Spanish young people’s gender-stereotyped beliefs and attitudes about people working in the field of information and communications technology (ICT). For this purpose, their positive, negative, and neutral perceptions of the associated characteristics of these workers were also analyzed. Likewise, the use of masculine, feminine, or neutral expressions to describe these professionals was explored. The existence of gender differences in these aspects was also investigated. 900 students from Catalonia (51 % girls) enrolled in the last course of junior secondary education (mean of age=15 years old; S.D. = 1.73) participated in a survey with close and open-ended questions. Content analysis of responses to an open-ended question indicated that the boys and girls held several stereotypical beliefs about ICT professionals (a highly male-dominated field), but they also reported counter-stereotypical beliefs about them. As expected, these stereotypical beliefs described a masculine portrayal of ICT workers. Contrary to expectations, most of the students’ portrayals of people working in ICT were either positive or neutral, not negative. Likewise and opposite to predictions, young males did not show more positive attitudes towards ICT professionals than girls. In fact, both girls and boys evaluated more positively than negatively the different descriptive aspects associated with ICT professionals. In support of expectations, most boys and girls referred to masculine role models working in ICT. No gender differences were observed in the type of characteristics associated with ICT professionals. However, young females were more likely to offer feminine references about professions where ICT is the tool rather than the object of their work. The theoretical and practical implications of these findings within the context of Spain are discussed.

Evaluation of Organizational Commitment Models and their components in Asian Cities

Most studies in organizational commitment that conducted in Asian cities employed the three-component model of Meyer and Allen (1991). The five-component organizational commitment model of Wang (2004) had provided a better explanation of organization commitment behaviour in her research. In order to evaluate the appropriateness of Wang’s model, this research used her five-component model in studying the organizational commitment in Hong Kong. This research also provided an evaluation of its results with other relevant research in Asian cities in order to compare the organizational commitment behaviour in this area. Data was collected from 310 Information and Communication Technology (ICT) professionals in Hong Kong. Results indicate that Wang’s model is more appropriate than other western models in describing employees’ commitment in Hong Kong. By comparing the data collected in this research and recent findings from other researchers in Asian cities, the evaluation of these results indicates that the level of organizational commitment in Hong Kong is higher than those in other Asian cities.

Usage of a Generic Web-Based Self-Management Intervention for Breast Cancer Survivors: Substudy Analysis of the BREATH Trial

BackgroundGeneric fully automated Web-based self-management interventions are upcoming, for example, for the growing number of breast cancer survivors. It is hypothesized that the use of these interventions is more individualized and that users apply a large amount of self-tailoring. However, technical usage evaluations of these types of interventions are scarce and practical guidelines are lacking.ObjectiveTo gain insight into meaningful usage parameters to evaluate the use of generic fully automated Web-based interventions by assessing how breast cancer survivors use a generic self-management website. Final aim is to propose practical recommendations for researchers and information and communication technology (ICT) professionals who aim to design and evaluate the use of similar Web-based interventions.MethodsThe BREAst cancer ehealTH (BREATH) intervention is a generic unguided fully automated website with stepwise weekly access and a fixed 4-month structure containing 104 intervention ingredients (ie, texts, tasks, tests, videos). By monitoring https-server requests, technical usage statistics were recorded for the intervention group of the randomized controlled trial. Observed usage was analyzed by measures of frequency, duration, and activity. Intervention adherence was defined as continuous usage, or the proportion of participants who started using the intervention and continued to log in during all four phases. By comparing observed to minimal intended usage (frequency and activity), different user groups were defined.ResultsUsage statistics for 4 months were collected from 70 breast cancer survivors (mean age 50.9 years). Frequency of logins/person ranged from 0 to 45, total duration/person from 0 to 2324 minutes (38.7 hours), and activity from opening none to all intervention ingredients. 31 participants continued logging in to all four phases resulting in an intervention adherence rate of 44.3% (95% CI 33.2-55.9). Nine nonusers (13%), 30 low users (43%), and 31 high users (44%) were defined. Low and high users differed significantly on frequency (P<.001), total duration (P<.001), session duration (P=.009), and activity (P<.001). High users logged in an average of 21 times, had a mean session duration of 33 minutes, and opened on average 91% of all ingredients. Signing the self-help contract (P<.001), reporting usefulness of ingredients (P=.003), overall satisfaction (P=.028), and user friendliness evaluation (P=.003) were higher in high users. User groups did not differ on age, education, and baseline distress.ConclusionsBy reporting the usage of a self-management website for breast cancer survivors, the present study gained first insight into the design of usage evaluations of generic fully automated Web-based interventions. It is recommended to (1) incorporate usage statistics that reflect the amount of self-tailoring applied by users, (2) combine technical usage statistics with self-reported usefulness, and (3) use qualitative measures. Also, (4) a pilot usage evaluation should be a fixed step in the development process of novel Web-based interventions, and (5) it is essential for researchers to gain insight into the rationale of recorded and nonrecorded usage statistics.Trial RegistrationNetherlands Trial Register (NTR): 2935; http://www.trialregister.nl/trialreg/admin/rctview.asp?TC=2935 (Archived by WebCite at http://www.webcitation.org/6IkX1ADEV).

Engineering a Global City

This research concerns the Malaysian Multimedia Super Corridor project. Part of the project is a construction of a future intelligent city named Cyberjaya. This is a utopian city. The dream encompasses constructing working and living spaces for information communication technology professionals and experts from all over the world. Based on an ethnographic approach, this article seeks to explore what happens when utopian ideas are implemented. That is, rather than testing whether or not the dream has become true, the authors investigate the “materiality” of dreamwork in the development of a “planned city.” They show that the utopian globalized information communication technology city is built on the principles of zoning, sterility, and security. These principles are at the core of engineering a global community of knowledge workers. The authors argue that the ordering of this particular version of utopia—discursively anchored in a specific hybridization of (hyper)modernity, Malaysian culture, and Islam—has resulted in a proliferation of “non-places” that inhibit binding associations and thus prevent the development of a sense of “belonging.”

Implementing digital archives: issues of trust

In recent years, much of the focus in archival literature and endeavour has been directed towards the management of digital records. The need to work closely with information and communication technology (ICT) professionals is essential if digital preservation aspirations are to be realised. However, consideration has not been given to the challenges inherent in being respected or trusted by this occupational group. As a preliminary step to identifying possible cultural differences, a survey was developed to investigate the perceptions of ICT professionals as regards digital archives and the role of recordkeepers. Findings from this survey show differences in the perception of trustworthiness in terms of abilities to manage paper versus digital records. In addition, responses also highlight risks inherent in developing digital archives which do not take access requirements sufficiently into account. We suggest that attention must be paid to this dimension of custody if digital archives initiatives are to succeed.

Parental and Secondary School Teachers’ Perceptions of ICT Professionals, Gender Differences and their Role in the Choice of Studies

The influence of parents and teachers in the decisions made by adolescents regarding study options has not been widely documented in Spain. The main aim of this qualitative study consisted of analyzing the opinions of parents and secondary school teachers about their role in the different academic and professional choices boys and girls make. Seven focus groups (4 with 27 parents and 3 with 22 secondary school teachers) from 5 schools located in urban and rural areas of Catalonia (Spain) were carried out in order to explore how both groups perceive Information and Communication Technology (ICT) professionals, gender differences in study options and their own role in adolescents’ choice of study options. Our findings show that parents and teachers hold stereotypes about ICTs and consider that gender does not condition adolescents’ study choices. Both groups saw themselves as playing a secondary role in adolescents’ academic and professional choices. Some gender differences among parents and teachers emerged regarding their perception of the ICT professionals and their own role and of others in shaping adolescents’ study choices. The findings and their practical implications are discussed.

Employability Management Needs Analysis for the ICT sector in Europe: The Case of Small and Medium-sized Enterprises

The purpose of this paper is to deal with the outcomes of a so-called “employability management needs analysis” that is meant to provide more insight into current employability management activities and its possible benefits for Information and Communication Technology (ICT) professionals working in Small- and Medium-sized enterprises (SMEs) throughout Europe. A considerable series of interviews (N=107) were conducted with managers in SMEs in seven European countries, including Germany, Greece, Italy, the Netherlands, Norway, Poland, and the UK. A semi-structured interview protocol was used during the interviews to cover three issues: employability (13 items), ageing (8 items), and future developments and requirements (13 items). Analysis of all final interview transcriptions was at a national level using an elaborate common coding scheme. Although an interest in employability emerged, actual policy and action lagged behind. The recession in the ICT sector at the time of the investigation and the developmental stage of the sector in each participating country appeared connected. Ageing was not seen as a major issue in the ICT sector because managers considered ICT to be a relatively young sector. There appeared to be a serious lack of investment in the development of expertise of ICT professionals. Generalization of the results to large organizations in the ICT sector should be made with caution. The interview protocol developed is of value for further research and complements survey research undertaken within the employability field of study. It can be concluded that proactive HRM (Human Resource Management) policies and strategies are essential, even in times of economic downturn. Employability management activities are especially important in the light of current career issues. The study advances knowledge regarding HRM practices adopted by SMEs in the ICT sector, especially as there is a gap in knowledge about career development issues in that particular sector.

The Safeguarding Effect of Governance Mechanisms in Inter‐firm Exchange: The Decisive Role of Mutual Opportunism

This study empirically investigates the safeguarding effect of (1) administrative control, (2) a dominant power position and (3) relational norms, on opportunistic behaviour of suppliers, by means of a survey among 624 information and communication technology professionals in Dutch municipalities. The findings indicate that individual effectiveness of relational norms, particularly in terms of flexibility and solidarity, was most prominent. Administrative control and power did not show a significant impact on supplier opportunism in our sample. Research into the simultaneous use of several safeguards against opportunism generated the finding that different relational norms fortify each other's safeguarding effect. Furthermore, we demonstrate that supplier opportunism is only mitigated by a dominant power position when the buyer does not exploit its favourable position and the buyer does not behave opportunistically. Hence, power seems to have a safeguarding effect only when it is not used.

Aspects of Professionalism, Ethics and Lifelong Learning for Australian ICT Professionals

In a change from 20 years ago, the majority of Information and Communications Technology (ICT) professionals in Australia now have some form of initial tertiary qualification and also understand the need for keeping up-to-date with new technologies, processes and concepts. They thus typically engage in some form of on-going professional development or Lifelong Learning. Not all, however, fully realise the need to keep up with other issues such as ethics and professionalism. In this article we look at what is meant by ICT professionalism, particularly from an Australian perspective, and consider its importance. Professionalism in ICT should be seen as a way of maximising quality and reducing risks. The ICT industry itself is changing and the Australian Computer Society is in the process of developing a new ICT Body of Knowledge, based on specific Technical and also Professional Knowledge. This article examines how the issue of professionalism is handled in Australia in both undergraduate education and lifelong learning of ICT professionals. It gives examples of how ICT professionalism in undergraduate courses is handled, and looks at examples of why and how ICT professionals undertake further education and lifelong learning.