Organizational Communication Research Articles

Analysis of the internal environment when creating an innovative university

Subject. The article discusses the creation of innovative universities. Objectives. The purpose is to analyze the internal environment in the formation of an innovative university and to investigate the factors of resistance to organizational changes. Methods. The survey was attended by scientific and pedagogical staff of two innovative universities: 170 people from the Institute of Economics and Entrepreneurship of the National Research Lobachevsky State University of Nizhny Novgorod and 50 people. from the economics faculties of the Nizhny Novgorod Branch of the Higher School of Economics. Results. We analyzed internal environment and studied organizational changes aimed at creating new social mechanisms and channels of interaction with the State, industry and society. Furthermore, we considered the factor of resistance to organizational changes and the possibility of its reduction. The paper presents the results of diagnostics of the resistance force in two universities. Conclusions. The leading organizational factor (prerequisite) for the emergence of resistance is an imperfect system of organizational communications. The priority task of university management is to create an operational and objective system for informing employees about the goals, methods and results of changes. The most significant psychological reasons for the emergence of resistance are the fear of negative consequences of changes and misalignment of changes with traditional academic values.

THE IMPORTANCE OF ASSERTIVE COMMUNICATION IN ORGANIZATIONAL BEHAVIOR

Communication is necessary all the time within an organization, whether for training, a meeting, or even a small instruction, good communication is essential. The most important aspect of communication is not just what the communicator is saying, but how the listener is receiving that communication and whether it is assertive enough to lead to exactly what was requested; otherwise, it can result in rework for both parties. Communication is fundamental for any type of organization; however, when it is done incorrectly, it can harm the productivity of employees and consequently the company's results. Thus, this research aimed to identify the communication channels between leaders and subordinates, the impacts on subordinates' productivity, and areas for improvement to achieve more assertive communication within organizations. This research highlights the importance of communication, but also the assertiveness of this communication between leaders and subordinates. In this way, it was concluded that there is a need for measures to improve the assertiveness of communication in organizations, in order to achieve goals and objectives. Through research with 24 interviewees, who work as leaders and subordinates in large multinational companies in the city of São Paulo, it was observed that assertive communication is extremely important and can have a positive or negative impact on their activities.

Hospital policies as a tool to reduce gaps between ethnic groups of employees and patients

Abstract Background As diverse organizations, hospitals require an inclusive culture that respects and promotes ethnic diversity. Violence, a threat to this diversity, hampers effective organizational functioning. Our study delves into the positive influence of cultural diversity policies and communication about violence on the perception of the hospital’s atmosphere regarding ethnic differences among health employees. It enhances hospital labor relations and mitigates the risk of workplace violence. Methods 372 hospital employees with an average tenure of 6.5 and an average age of 38 filled out an online close-ended questionnaire (83% are Israeli Jews, 68% are female). 91% report working closely with people from different ethnic origins. Respondents ranked the atmosphere in the hospital regarding ethnic differences between employees and patients, the hospital’s cultural diversity policy, and organizational communication about violence. Data were analyzed by SPSS 28. Results Positive correlations were found between variables. A positive atmosphere was significantly related to the hospital’s cultural diversity policy (r=.14, p=.002) and to organizational communication about violence (r=.22, p< .001). However, the regression analysis (with control variables age, sex, and managerial role) revealed that despite employees acknowledging the hospital’s efforts to address diversity and violence, these factors only predict 10% of the variance of the hospital atmosphere [F(5, 366) = 8.346, p < .001; R²=.10]. Conclusions The hospital should increase actions that will improve the ethnic atmosphere in the hospital. Understanding how the encounter, where employees and patients from diverse ethnic backgrounds interact, influences the hospital’s atmosphere is crucial. These interactions can lead to tensions and offensive behaviors toward employees if not managed well. Hospitals can create an inclusive and harmonious work environment by addressing these tensions. Key messages • A cultural diversity policy and communication are necessary to maintain harmonious working relationships. It is essential, particularly in health organizations characterized by ethnic diversity. • Reducing the perception of ethnic differences may increase well-being and decrease violence. While hospitals often don’t prioritize these issues, this study forefront their influence and importance.

Redefining Internal Communication for Sustainable Organisational Management: A Critical Review of Studies

Communication is currently undergoing an unprecedented transformation with adverse effects on organisational sustainability. It is therefore important that organisations pay attention to their internal communication to ensure that management, employees, and other stakeholders are kept informed throughout the change. Internal communication refers to the communication that takes place within an organization and is an essential way of communicating policies and projects to employees. This paper examined the concept of internal communication for sustainable organizational management, focusing on the communication channels currently in use by organisations in Nigeria. The paper used the media richness theory (MRT) to understand the different perspectives of internal communication in Nigerian organisations. Particularly, it reviewed the appropriate channels for employee communication and concluded that internal communication is vital to the sustenance of any organisation and should be managed effectively.

Factors that Influence the Use of Facebook in Service Delivery: A Case of Kisumu County Government, Kenya

Organisational communication needs to be effective for organisations to meet their objectives. This study examined Facebook as a communication tool for enhancing government service delivery in Kisumu County. It sought to determine the factors that influence the use of Facebook in service delivery in Kisumu County. The study used a descriptive research design. The population was 307,702 members of the public in Kisumu town. The Krejcie and Morgan tables was used to get the sample size. This study employed mixed methods in data collection which includes administered 399 questionnaires to service seekers and 5 interview guides to service providers in the county. Data analyses involved the utilization of the Statistical Package for Social Sciences (version 26). Descriptive statistics was used to analyze quantitative data, while for qualitative data, a thematic analysis approach was applied, where responses were grouped into themes and sub themes and analyzed Facebook's role in the County Government of Kisumu service delivery was influenced by factors like internet penetration, demographic information, infrastructure, government policies, and economics. This study recommends that the County Government of Kisumu should develop comprehensive initiatives aimed at expanding internet coverage and improving connectivity, especially in underserved areas.

The Influence of Communication, Training, and Organizational Culture on Employee Performance at PT. Putra Gerem Jaya

The purpose of this research is to see the influence of communication, training and organizational culture on the performance of PT employees. Gerem Jaya's son. This research is quantitative research, the sample in this research is 54 respondents. The method used in this research is purposive sampling, with the criteria that the respondent is an active employee, has attended training, and has a work contract for more than 1 year. The results of this research show that communication has a positive and significant influence on employee performance, training has a positive and significant influence on employee performance, organizational culture has a positive and significant influence on employee performance at PT Putra Gerem Jaya and variables simultaneously on employees performance by 68%. Keywords: Organizational Culture, Employee Performance, Communication, and Training.

Dr. Meena and mission maternal health: building allies in the government hospital

Research methodology The case study is based on field data, including in-depth semi-structured interviews with the main protagonist and related stakeholders of a large government hospital in Western India. After informed consent, the interviews with the stakeholders were conducted, transcribed and analyzed verbatim. In addition, secondary data from policy reports, newspaper articles and government websites was used to create the case. Since the protagonist works in the government system, her identity and other identifying information are disguised to maintain confidentiality. Case overview/synopsis The case study investigates the leadership challenges in a healthcare facility/hospital in public health. It traces the evolution of Dr Meena Sharma (Dr Meena), a leader in the government hospital ecosystem facing challenges such as infrastructural deficiencies, manpower deficit, healthcare bureaucracy and heavy patient load. This first-generation medical practitioner who transitioned from a private practice to a governmental one juggles balancing her demanding clinical practice, administrative responsibilities and teaching in the government hospital with her family responsibilities setup. However, in the wake of the upcoming LaQshya – Labour Room Quality Improvement Initiative by the Ministry of Health & Family Welfare, she strives to put together and motivate her team to work toward improving the quality of care during delivery and the immediate postpartum period at her hospital. Various issues arise in the organizational leadership for a woman leader such as adopting appropriate leadership style and using appropriate motivation and communication strategies for optimal performance. Complexity academic level The case study is aimed at teaching/training a) departmental heads of public and private hospitals, b) health program managers at higher and middle-level leadership roles, c) health policymakers at various levels in the government and other organizations and d) graduate and postgraduate students of public health, hospital management/administration. In addition to this, it can also be used for general management programs to teach organizational behavior, communication and leadership courses.

Organizational Communication Patterns in The Management of Mental Development of Kodam II Sriwijaya in The Digital Era

Mental coaching is one of the methods to shape the mentality of Army soldiers to always act based on high morals, enthusiasm, and awareness, with the aim of forming commendable and responsible morals in living life. This research aims to analyze the pattern of organizational communication in the management of mental development of soldiers through planning, organization, implementation, and supervision, as well as what media are used in each process in Kodam II Sriwijaya. This research uses a qualitative approach with descriptive methods. Data collection techniques were conducted through interviews and documentation, while data analysis techniques include data reduction, data presentation, and conclusion drawing or verification. This research also uses source triangulation to validate the data. The results showed that in the Planning and Organizing stages, the Wheel Pattern and Chain Pattern communication patterns were used, where the leader was central in determining work plans, instructions, reports, and organizational structures. At the Implementation stage, the patterns used are Wheel Pattern and All Channel Pattern, with new communication media such as WhatsApp as the main tool. At the Monitoring stage, the Wheel Pattern remains dominant, where the leader acts as the center of evaluation in receiving and sending messages. The implication of this research is the important role of structured communication and the use of new media in the management of soldiers' mental development, which can improve the effectiveness of organizational communication and soldiers' performance.

Healthcare leadership practice and associated factors among primary healthcare managers in East Gojam Zone, Northwest Ethiopia: a mixed method study

BackgroundLeadership plays a critical role in the delivery of person centered, safe, efficient, and effective healthcare services globally. Poor healthcare leadership contributes to low staff motivation, patient dissatisfaction, and reduced healthcare-seeking behavior. However, there is limited evidence on healthcare leadership practice and associated factors among primary healthcare managers in the study area and at large in Ethiopia. Therefore, the findings of this study will contribute to improved healthcare leadership practices among primary healthcare managers.MethodFacility-based cross-sectional study supplemented with qualitative inquiry was conducted in the East Gojam zone among 532 primary healthcare managers selected by a two-stage stratified random sampling technique. A pre-tested and structured self-administered questionnaire was used to collect the quantitative data. Data were entered into Epi-Data version 4.6 and exported into Stata version 14.0 for analysis. Multiple linear regression analysis was used to identify factors associated with healthcare leadership practice, and statistical significance was declared at a p-value < 0.05 with a 95% CI. Six key informant interviews were conducted, and thematic analysis was used for the qualitative study.ResultThe magnitude of healthcare leadership practice among primary healthcare managers in the East Gojam zone was 45.7% (95% CI: (41.4, 50.0)). Factors associated with healthcare leadership practice were age [β = 0.44, 95% CI: (0.16, 0.71)], training in healthcare leadership practice [β = 1.19, 95% CI: (0.19, 2.20)], experience sharing [β = 1.68, 95% CI: (0.59, 2.76)], organizational communication [β = 0.19, 95% CI: (0.05, 0.33)], managerial working experience [β = 0.94, 95% CI: (0.18, 1.69)] and emotional intelligence [β = 0.35, 95% CI: (0.31, 0.38)].Conclusion and recommendationThe magnitude of healthcare leadership practice among primary healthcare managers in the East Gojam zone was low as compared with a previous study in Ethiopia. It was significantly associated with age, training in leadership, experience sharing, organizational communication, managerial working experience, and emotional intelligence. Thus, human resource managers at primary healthcare level should consider older and more experienced candidates during assigning managers, organize training on healthcare leadership and experience sharing with model managers to improve the leadership practice of primary healthcare managers in the East Gojam zone.

THE MEDIATING ROLE OF ORGANIZATIONAL COMMITMENT IN THE EFFECT OF ORGANIZATIONAL COMMUNICATION QUALITY ON JOB SATISFACTION

The study has multiple purposes. The first purpose is to measure the impact of organizational communication on organizational commitment and job satisfaction. The second purpose is to measure the impact of organizational commitment on job satisfaction. The third and final purpose is to determine the mediating role of organizational commitment in the impact of organizational communication quality on job satisfaction. The study data was obtained using a survey method from 390 healthcare workers in a state hospital in Izmir. Correlation and multiple regression analyses were conducted to determine the relationships between variables. The analysis results indicate that organizational communication has a significant and positive impact on organizational commitment and job satisfaction. Additionally, it was found that organizational commitment has a substantial and positive effect on job satisfaction. Furthermore, it was determined that organizational commitment plays a mediating role in the effect of organizational communication on job satisfaction.

The Effect of Knowledge Sharing on Innovative Work Behaviour at Higher Education Institutions

ABSTRACTThis study delves into the impact of knowledge sharing on innovative work behaviour within higher education institutions in Ghana, utilising data gathered from 285 participants. Employing a quantitative approach and utilising a descriptive‐correlational research design, this research reveals a consistently high level of innovative work behaviour. All dimensions of innovative work behaviour, including idea promotion, idea generation, and idea implementation, received notably high scores. Likewise, the sub‐components of knowledge sharing, namely the community of practice, organisational communication, personal interaction, and written contribution, were rated as high within these institutions. The study establishes a significant positive correlation between knowledge sharing and innovative work behaviour (β = 0.88, p = 0.00). The study advocates for promoting knowledge‐sharing mechanisms within higher education institutions, fostering an environment that facilitates seamless knowledge exchange amongst all members.

Human agility management in Thai SMEs: A catalyst for enhancing employee value proposition

This study investigates the application of Operational Agility Management in Thai SMEs, examining its impact on Employee Dynamic Capability and the resulting Employee Value Proposition. Using a quantitative approach with a questionnaire survey targeted at Thai SME executives, the research analyzes the relationships between “Value of Work”, “Goal Orientation”, and “Network Communication” as independent variables, “Employee Dynamic Capability” as a mediating variable, and “Employee Value Proposition” as the dependent variable. The findings reveal that Thai Small and Medium-sized Enterprises (SMEs) struggle particularly with “Network Communication” in enhancing their “Employee Value Proposition”, primarily due to their predominant hierarchical command structure. This challenge highlights the need for Thai SMEs to reassess their organizational structures and communication practices to improve employee dynamic capabilities and overall employee value proposition. The study provides novel insights into the application of Operational Agility Management in Thai SMEs, bridging the gap between high-performance management theories and the practical realities faced by SMEs in unpredictable business environments, thus offering a unique perspective on cultivating employee dynamic capabilities in this setting.

Corporate Communication In The Digital Era: Challenges And Opportunities For PT Binajasa Abadikarya

The digital era has significantly transformed corporate communication, presenting both challenges and opportunities for organizations. PT Binajasa Abadikarya, a leading manpower and outsourcing services provider in Indonesia, is no exception to these changes. This research aims to explore the challenges PT Binajasa Abadikarya faces in maintaining effective corporate communication and to identify the opportunities available to enhance its communication strategies in the digital age. The study employs a descriptive qualitative research method, using primary data collected through interviews with key stakeholders within the company, and secondary data sourced from relevant articles, journals, and books. Data analysis was conducted using NVivo software to systematically organize and interpret the qualitative data. The findings reveal that PT Binajasa Abadikarya faces significant challenges, including maintaining consistency in messaging across digital platforms, managing crisis communication in real-time, and overcoming content saturation. However, the research also identifies substantial opportunities for the company, such as leveraging digital tools for broader stakeholder engagement, utilizing data analytics for personalized communication, and implementing an omnichannel communication strategy. These insights provide PT Binajasa Abadikarya with strategic directions to enhance its corporate communication and maintain its competitive edge in the digital era

Student-to-student communication: examining and extending our conceptualization and measurement of instructional dissent

ABSTRACT Instructional dissent has been studied for over a decade. Expressive dissent, a subset of instructional dissent, focuses specifically on when students are complaining to one or more other students. This article lays out instructional dissent’s origins in organizational psychology and organizational communication. From there, the article homes in specifically on the predictors and correlates of expressive dissent, which focuses attention on student–student communication. Within this section, student, instructor, and class characteristics are addressed, concluding with a call for testing the full Instructional Beliefs Model to (1) assess the interconnections of these three components and (2) find a combination of factors that explains expressive dissent across a variety of learners and situations. Research implications call for methodological strategies, such as better reporting and validity testing, as well as theory building to achieve stronger results that can be turned into practical implications for both students and instructors.

Public Relations Practitioners Leadership Skills as Determinants of Effective Communication in Organizations

Public Relations Practitioners Leadership Skills as Determinants of Effective Communication in Organizations

Association between health communication on integrated healthcare and primary healthcare visits among rehabilitation outpatients: A multicenter cross-sectional study in China

ObjectiveThis study examines the relationship between health communication on integrated healthcare and primary healthcare visits among rehabilitation outpatients in China. MethodsA multi-stage sampling scheme was used to select the rehabilitation outpatients as study participants. A total of 3415 participants from 21 medical institutions in seven cities in China were included in the final analysis. The measurement included primary healthcare visits, health communication on integrated healthcare, and basic characteristics (age, sex, educational level, marital status, household income, and diagnoses). The association between health communication on integrated healthcare and primary healthcare visits was modeled using logistic regression controlling the general characteristics and disease status. ResultsAmong 3415 rehabilitation outpatients, the mean age of participants was 45.3 years (SD:24.9), and more than half (54.0 %) were male. The majority (56.3 %) were diagnosed with orthopaedic disorders. Received information of integrated healthcare from organizational communication (OR = 2.00; 95 % CI = 1.56, 2.56) and interpersonal communication (OR = 6.03; 95 % CI = 2.49, 14.62), patients who had a higher level of knowledge on integrated healthcare (OR = 1.02; 95% CI = 1.00, 1.03), the interaction terms of ‘organizational communication ∗ knowledge’(OR = 0.98; 95 % CI = 0.97, 1.00), and ‘interpersonal communication ∗ knowledge’(OR = 0.92; 95 % CI = 0.87, 0.97) were associated with visiting primary healthcare initially when had an illness the last two weeks. ConclusionThis study indicated that rehabilitation outpatients display a low level of primary healthcare visits, calling for interpersonal-based health communication interventions to be implemented to improve their integrated healthcare knowledge and promote better primary healthcare visits practices in China.

Model Komunikasi Organisasi Pemberdayaan Kesejahteraan Keluarga (PKK) Dalam Mengimplementasikan Program Bank Sampah Duren

The organizational communication model functions as a tool to ensure that communication is on target in accordance with the objectives of the PKK RT 08 Kampung Padurenan organization, namely to advance the environment by facilitating the community in managing waste banks. This study aims to determine the Organizational Communication Model (PKK) in Implementing the Duren Waste Bank Program. The organizational communication model in this study uses the Stimulus-Response model and the Aristotle model with upward, downward and sideways communication directions. Flor's environmental communication theory is used to complement the organizational communication model. The research method used is descriptive qualitative. Data collection techniques include interviews, observations, documentation and literature studies. The results of this study indicate that the organizational communication model carried out by the PKK RT 08 organization in implementing the Duren Waste Bank was declared successful. This can be seen from a clear understanding of communication so that it can be ensured that all organizations involved understand what is being said. This Organizational Communication Process can also be declared unsuccessful due to the lack of active participation in communication from the head of the waste bank in each of his work program activities, so that members often feel that leaders can only give orders without giving examples.

Event communication of university museums and scientific organizations (based on the experience of the “Night of Museums – 2024” in St. Petersburg)

The article is devoted to the consideration of event communication using the example of participation in the all-Russian event “Night of Museums” by museums of universities and scientific organizations of St. Petersburg in 2024. A sociological survey of St. Petersburg residents showed sufficient awareness of the “Night of Museums” event: every second person knows both about the event and about its holding in 2024 in the Northern capital. However, those wishing to take part in it in 2024 did not exceed 20%, especially to visit museums of universities and scientific institutions (2%). Analyzing the category ‘event communication’ at the intersection of methodological approaches of political science and discourse science, the author considers it promising to study the mutual influence of three discursive constructs: museum discourse – discourse of state memory policy – discourse of national identity, considered in relation to modern political realities of Russia in the context of the implementation of the national security strategy.

Membangun Komitmen Aktivitas Karyawan Kelurahan Tegal Sari Mandala III Medan di Era Digital melalui Desain Komunikasi Organisasi yang Efektif

Abstract This research aims to investigate the role of technology and digital communication in building commitment to employee activities in Tegal Sari Mandala III Medan Village in the digital era through effective organizational communication design. Employee activity commitment is a key factor that influences organizational performance and success. However, the digital era brings new challenges in building employee commitment through changes in communication and interaction patterns in the work environment. Using a mixed quantitative and qualitative approach, this research combines surveys, in-depth interviews, and participant observation to collect data. The research results show that the effective use of digital communication technology, such as email, instant messaging applications, and online collaboration platforms, has a significant positive relationship with the level of employee activity commitment. The more effective the use of digital communication technology, the higher the level of affective, sustainable and normative commitment that employees have. This research also identified challenges in implementing digital communication technology and effective communication design, such as varying levels of digital literacy among employees. To overcome these challenges, organizations need to provide training and mentoring to employees, as well as adopt an integrated communication approach. In general, this research confirms that efficient organizational communication design, supported by the appropriate use of digital communication technology, can be a key factor in strengthening employee engagement in the digital era. Organizations that are able to optimize the potential of technology and digital communications well will have a competitive advantage in building a team of human resources that is qualified and has a high level of commitment.

Bridging the Generation Gap: Communication Strategies at Golkar Sidoarjo DPD

Background: Effective communication in organizations is crucial for fostering collaboration, especially in diverse generational settings. Specific Background: This study investigates the communication dynamics at DPD Golkar Sidoarjo, using a qualitative approach to explore interactions among staff from different generations. Knowledge Gap: While previous research has addressed generational gaps in workplace performance, there is limited understanding of how communication strategies can effectively bridge these divides. Aims: The study aims to analyze vertical and horizontal communication, alongside openness and feedback, in addressing generational differences. Results: Findings reveal that adaptive communication strategies successfully manage these differences, enhancing inclusivity and productivity. Novelty: This research provides insights into tailored communication approaches that respect generational preferences. Implications: The study highlights the need for strategic communication frameworks in human resource management to facilitate effective interactions among diverse generational cohorts, improving organizational performance. Highlights : Adaptive Strategies: Effective communication tailored to generational preferences enhances collaboration. Team Dynamics: Horizontal communication fosters teamwork and idea-sharing among staff. Productivity Impact: Addressing generational gaps through communication improves overall organizational performance. Keywords: organizational communication, generational differences, qualitative study, DPD Golkar Sidoarjo, inclusivity