Communication Management Research Articles

Evaluation of Communication Management on Project Success: A Case Study of the Construction of the PT. XYZ

PT. XYZ is an agro-business company in Gresik, East Java, which is currently in the factory construction stage. Field obstacles often occur, so the process of conveying information from all stakeholders involved is important. The author will evaluate communication management factors that influence project success using EFA-Maximum Likelihood and Spearman's rank order correlation. This analysis identified nine important factors: information technology, communication technology, communication skills, communication management plan, teamwork, clear channels in the organizational structure, project requirements management, project risk management, and environmental context. The language acquisition factor was excluded because it did not meet the EFA requirements. Spearman's rank order correlation shows that information technology, communication skills, communication management plans, teamwork, clear channels, project requirements management, and environmental context have a strong relationship with project success. These findings guide improving project communication management to achieve project success.

Virtual Assistant by using Large Language Model

Abstract— This paper presents the development of a virtual assistant named “Pragyan,” utilizing a Large Language Model (LLM) for natural language understanding and response generation. The virtual assistant is designed to interact with users through text and speech inputs, providing informative and conversational responses. Pragyan is built with a frontend user interface, a backend server, and a database for efficient communication and data management. The performance evaluation and result analysis demonstrate the effectiveness and user-friendliness of the virtual assistant Keywords: Virtual Assistant, Large Language Model, Natural Language Processing, Frontend, Backend, Database, Performance Evaluation, Result Analysis.

РОЛЬ САМОМЕНЕДЖМЕНТУ В РОЗВИТКУ ІННОВАЦІЙНИХ ПРОЄКТІВ В ОРГАНІЗАЦІЇ

In the course of writing the article, a growing interest in the problems of self-management in Ukraine was identified, which is caused by political and economic instability, the intensification of hostilities, and a decrease in the production capacity of organizations. The shortage of management approaches was analyzed and the need for new management strategies and methods was revealed, as traditional approaches are becoming insufficiently effective in the face of modern challenges. The progressive approach of organizations to emphasizing the creative potential and initiative of each employee is systematized, which contributes to the development of individual approaches to management. Self-management is defined as an effective tool for performing tasks with minimal costs and optimizing organizational processes. Optimal self-management skills were formed in the context of the organization's innovative activities. A self-management system has been developed for the development of predefined skills of the innovation project team. The main problems and tasks of implementing self-management to ensure the success of innovative projects are characterized. Systematized the most effective modern tools for ensuring the effectiveness of self-management during the implementation of innovative projects, in particular, methods of structuring work processes and monitoring the performance of tasks and the latest tools for ensuring time management and quality communication. The role of self-management for achieving strategic goals and optimizing organizational productivity in the context of implementing innovative projects is summarized.

MASTERING THE COMPETITIVE ARENA: DEVELOPING COPING SKILLS FOR SALES REPRESENTATIVES

This paper explores the critical role of coping mechanisms in the daily work life of sales representatives, emphasizing the importance of emotional intelligence and problem-solving strategies. The study demonstrates that utilizing problem-focused coping strategies can significantly enhance both job satisfaction and overall life satisfaction. In contrast, emotion-focused coping is associated with decreased satisfaction and performance. Additionally, the paper highlights the importance of empathy in sales, which facilitates better understanding between salespeople and customers, fostering confidence and trust. Key coping skills identified include stress management, emotional resilience, motivation, time management, problem-solving, and effective communication and negotiation. These skills are essential for maintaining composure, navigating challenges, and achieving success in a competitive sales environment. The paper suggests that organizations can benefit from training programs that enhance these coping skills, creating a supportive work environment that promotes resilience and adaptability among sales teams. The findings underscore that continuous self-reflection and a growth mindset are crucial for the ongoing development and high performance of sales professionals. Ultimately, mastering these coping skills enables sales representatives to thrive, improving organizational processes, workplace efficiency, and customer satisfaction. This study provides a comprehensive framework for understanding and developing effective coping strategies in the sales profession.

PEDAGOGICAL STRATEGIES FOR THE DEVELOPMENT OF LINGUOCONFLICTOLOGICAL COMPETENCE OF LAWYERS: MODERN CHALLENGES AND REQUIREMENTS

In today's multilingual and multicultural world, where globalization and intercultural contacts are becoming more widespread, linguistic and conflict-related competencies of lawyers come to the fore as key factors for professional success and effective interaction. The study highlights the need for a deep understanding of cultural and linguistic nuances in legal practice. The main purpose of this study is to analyze modern strategies and approaches to the progress of linguistic and conflict-related competencies of lawyers. The research is based on a set of methodological approaches, including a review of relevant literature, conducting surveys among lawyers, and experiments among law students. Surveys and experiments have identified key areas for further studying the impact of intercultural communication and conflict management on the professional activities of lawyers. In particular, the effectiveness of educational programs and pieces of training aimed at developing intercultural sensitivity and intercultural communication skills was evaluated. The study confirms the importance of developing linguistic and conflict-related competencies for lawyers in the context of globalization and cultural diversity. The results of the study serve as a basis for improving educational programs and preparing lawyers for successful work, emphasizing the need to adapt cultural and linguistic competencies in professional activities.

Organizational Communication and Conflict Management

Communication in an organization is an interaction of activity within an organization. But in communication activities may go beyond the boundaries of the organization itself. Often the publications work rather than need to be known to people outside the organization. Become a publication of consumption and become a problem for the organization. Public issues become problematic for that organization. Therefore, the organization of communication problems within the joint organization is important for two things, it's the problem of self-communication and the organization problem. Conflicts within an organization can be avoided but can be eliminated. Conflict within an organization can occur between individuals, a group is an individual conflict between groups and other groups. Not all conflicts have negative and organizational disadvantages. Conflict is capable of making a profit for a well-controlled organization, on the contrary, if the conflict is opened in good control, it could be detrimental to the interests of that organization. All the problems that arise in the organization will soon be solved if it is with the organization and it has taken place within the organization can run healthy.

Global insights from local actions: a case study on enhancing flood disaster management efficiency in China's Greater Bay Area.

This study examines the flood disaster management network within the Guangdong-Hong Kong-Macao Greater Bay Area (GBA) from 2015 to 2021, identifying government department involvement and influence shifts. Key findings indicate a decrease in the centrality of the Public Security Office and Department of Transportation, suggesting a strategic shift toward more specialized, technology-driven disaster management. Conversely, the Science Bureau's increased engagement, from 8.43% to 12.84%, highlights a policy shift toward scientific research and technological innovation in managing flood risks. The analysis reveals underutilized communication between the Central Committee, the Poverty Alleviation Office, and the Publicity Department, highlighting opportunities for improved integration in disaster management and public communication strategies. To address these issues, the study suggests strengthening inter-departmental collaboration to leverage technological advancements in disaster management. It also recommends integrating flood disaster management with poverty alleviation initiatives to support affected populations comprehensively. Increasing the involvement of the Publicity Department is crucial for improving timely and transparent communication of flood-related data to the public. The conclusions advocate for an adaptive, strategically planned network approach to flood disaster management in the GBA, aiming to bolster responsiveness and preparedness for future flood events.

Navigating the Rapid Rivers of Policy

Scientific data and shared commitments help define new approaches to water management and science communication.

Manajemen Komunikasi Stigma pada Perempuan Lajang

The patriarchal and collective culture necessitates women to marry at a certain age, or else they face various stigmas. Women need strategies to deal with these stigmas. This study aims to uncover the Stigma Management Communication (SMC) among single adult women, including their backgrounds and strategies in dealing with stigma. This research is qualitative research with multiple-case study method. Data was collected through interviews with women over 25 years old who currently have a job. Based on Meisenbach's concept of SMC, the results show that SMC is performed differently, such as ignoring, accepting, or confirming according to their individual situations.

Living with axial spondyloarthritis: a cross-sectional survey of patient knowledge and perceptions

Diagnosis and effective treatment of axial spondyloarthritis (AxSpA) are often delayed due to inadequate awareness and poor patient-physician communication. Some AxSpA patients fail to maintain an active lifestyle by exercising regularly, further worsening their disease management. The evolving concept of patient-centred care necessitates better understanding of patient awareness and their needs. We aimed to survey AxSpA patients to reflect on healthcare planning and management perspectives. Our self-administered questionnaire focused on perceptions of AxSpA diagnosis and management, particularly exploring issues of physical activity and active lifestyle. Satisfaction with AxSpA medical care and its accessibility, diagnostic delays, patient-physician communication, and support for disease management were also explored. This offline survey was arranged at the Department of Rheumatology, Immunology, and Internal Medicine of Jagiellonian University Medical College and Krakow University Hospital. We surveyed patients with AxSpA attending outpatient clinics between December 1st, 2023 and April 22nd, 2024. The questionnaire included questions on types of physical activities, barriers to exercising, satisfaction with medical care, patient-physician interactions, diagnostic delays, and use of teleconsultations. A total of 117 patients with AxSpA were enrolled (mean age 41.62 years). The majority (n = 93, 79.5%) were employed. There was a male predominance (69, 59%). The average diagnostic delay was 5.5 years. Notably, 104 (88.9%) responders perceived physical activity as a factor influencing their disease course. However, only 32 (27.35%) managed to exercise regularly (≥ 30 min, 2–3 times a week). The majority (70, 59.83%) were irregularly engaged in some form of physical activity, with 15 (12.8%) not exercising at all, and nearly half (48%) reported at least one barrier to maintaining a physically active lifestyle. Pain (32, 27.35%), fatigue (27, 23.08%), lack of motivation (17, 14.53%), and lack of time (12, 10.26%) were noted as barriers to exercising. The respondents preferred to exercise at home. The survey identified critical areas where patient dissatisfaction or uncertainty were notably prevalent: 38 (32.5%) were uncertain and 35 (30%) were dissatisfied with rehabilitation access. For spa therapy, 63 (53.85%) reported uncertainty and 23 (19.7%) expressed dissatisfaction. Only 48 (41%) were treated by a rehabilitation specialist last year. Only 23% of AxSpA patients took part in teleconsultations last year, and 65% preferred in-person visits. While AxSpA patients recognize the importance of physical activity, significant barriers exist to engaging them regularly in exercising. Addressing these barriers through personalized, motivational, and educational strategies could improve patient outcomes. Improving patient satisfaction with healthcare services, particularly in areas of rehabilitation and physician-patient communication, is crucial for improving the overall care of AxSpA patients.

Impact of Crisis and Resilience Communication on Destination Image and Tourists Behaviour

Resilience communication is a fundamental tool for destinations to improve their image and recover after a crisis. Social media are also important tools for tourism communication and for creating tourist experiences and destination image. Therefore, social media are key tools for crisis communication. Based on a series of hypotheses, this paper proposes a conceptual model of crisis communication management that responds to the need to establish a set of premises related to resilience communication in the tourism sector. The empirical analytical study consisted of the quantitative analysis of the results of a survey questionnaire applied to test the hypotheses based on the formulation of a structural equation model. The results demonstrate the importance of social media communication in Perceived Health Risk (PHR) and its effect on perceived impressions, destination image, and related behavioral responses (Destination Recommendation, DR, and Visit Intention, VI). The four hypotheses in the research model have been confirmed, as the effects are statistically significant in a sample of posts analyzed, and the selected items explain every one of the factors. Specifically, the analysis shows that PHR negatively affects Destination Image (DI) and, in a stronger way, Post Impression (PI). Secondly, PI and DI influence one another and covary to some extent. Moreover, the overall DI, which has been affected by PHR, in turn affects DR and VI, demonstrating that PHR in communication ultimately influences DR and VI negatively too. Finally, is also verified both DR and VI are related and covary as intrinsic behavioral aspects related to DI. Resilience communication is a basic tool for destinations to improve their image and recover after a crisis and this research contributes to the literature on the subject by analyzing the impact of this communication on tourists, and specifically on destination image.

EVALUASI IKLIM KESELAMATAN KERJA DIVISI PRODUKSI BERBASIS INSTRUMEN KUESIONER NOSACQ-50 DI PT MNM

One way to improve occupational safety and health is to establish a culture of safety within the workplace. PT MNM is an international company that has established a safety culture through management and employee commitment. This research aims to evaluate the work safety climate in the bagging division using a multiple linear regression based on a statistical approach. NOSACQ-50 was used as a questionnaire instrument, accompanied by seven independent and one dependent variable. The population involved in this research was 36 Bagging workers in the Production Department. Once the validity, reliability, and normality tests were conducted, the data was calculated using multiple linear statistical hypothesis tests. The research results show that four independent variables significantly influence work safety climate. Namely management empowerment (X1), safety management empowerment (X2), safety management justice (X3), communication and work safety training, and trust in competition for work safety from colleagues (X6). In addition, the three remaining dimensions whose results do not significantly influence the work safety climate. Namely variables of worker commitment to safety (X4), worker safety priorities and not tolerating danger risks (X5), and trust in the effectiveness of the safety system (X7). The final results show that three insignificant variables can improve safety culture.

The Role and Influence of Social Media in Crisis Communication: An Analysis with Twitter as An Example

Nowadays, social media has become an indispensable part of information dissemination, and its role and influence are constantly shaping the information ecology of today's society. At the same time, the attention of crisis events on social media continues to increase, which is of great significance for crisis management and response. This paper aims to take Twitter as an example to explore the role and influence of social media in crisis communication, and to analyze its role in instant transmission, information transmission speed, public opinion guidance, public relations channels and emotional connection in crisis events through literature review and case analysis. This paper aims to reveal the function mode, communication effect and coping strategy of social media in crisis communication and provide theoretical support and practical reference for improving public crisis awareness and crisis coping ability. At the same time, this paper provides reference for establishing an effective crisis communication management mechanism, which is helpful to improve the public's cognition and understanding of crisis events.

AIR PROTECTION ENCRYPTION PROTOCOLS FOR SECURING AIR TRAFFIC CONTROL COMMUNICATION

The article presents a detailed analysis of the encryption protocols used in air traffic control systems to ensure the security of communication between aircraft and ground systems. The importance of secure communication in air traffic management is highlighted and encryption protocols such as AES, RSA and ECC are examined within the specific context of air traffic control. Special emphasis is placed on secure communication architecture and cryptographic key management solutions. Challenges and solutions in implementing these protocols in complex environments with high security requirements are also discussed.

Extreme heat adaptation in urban areas: a comparative case study of New York City and New Orleans

ABSTRACT As the risk of extreme heat in urban centres becomes more frequent and intense, a comparative case study of New York City, New York's and New Orleans, Louisiana's policy responses to dangerous heat highlights past approaches to protecting vulnerable populations, where improvements can be made to best suit local needs, and the areas where solutions may still be implemented. Two cities at the forefront of the climate crisis in the United States, their policy approaches are guided by their histories, their existing adaptations and behaviours, and the harsh reality the changing climate has wrought. New York City has prioritised cooling centres as a safety measure, as the city is regularly seeing hundreds of heat-related deaths per year, often in unairconditioned homes. New Orleans has prioritised the installation of back-up energy generation following mass blackouts caused by Hurricane Ida in 2021 and deaths of at least 10 residents in the resulting excessive heat exposure. In New York, census tracts with the highest percentage of Black, elderly, and foreign-born populations were most likely to have reduced access to a cooling centre. In New Orleans, tracts with the highest percentage of Black, elderly, unemployed, and impoverished populations were most likely to have reduced access to a cooling centre. Comparing both city's codes, regulations, and policies, reviewing their emergency management communication strategies on social media, and performing GIS analysis on cooling centre locations against vulnerability criteria paints a clear picture of where heat policy stands in both cities and where it could potentially expand.

Enhancing inpatient glycemic education and management with a SMILE SBAR: A quantitative study

AimTo examine the effectiveness of a comprehensive diabetes education class on improving nurses' self-efficacy in glycemic management and physician communication, with a focus on using the SMILE (Sugar Trend, Medications, Intravenous fluid, Labs, and Eating) SBAR (Situation, Background, Assessment, Recommendation) as a communication tool. The secondary aim of this study was to investigate the translation of knowledge into practice, in this case, inpatient glycemic control. BackgroundInpatient glycemic management for patients living with diabetes can be challenging. Therefore, as patient advocates, nurses must be able to identify what clinical data warrants a call to the physician to facilitate timely decisions and interventions. MethodsData was collected from a purposive sample of 28 registered nurses from a single general medicine unit. A t-test was used to analyze nurses' pretest-posttest perceptions of self-efficacy in nine content areas. Kruskal-Wallis H analysis was also conducted on patients' median blood glucose values over four months (July–October 2023). ResultsThe results suggest the class was effective in improving nurses' perceived knowledge and self-efficacy in all nine content areas, with the highest mean difference increase of 1.46 for I have sufficient knowledge regarding the SMILE SBAR and [will] use it as a tool for communicating with the physician, p < 0.05. A comparison of 403 patients' median blood glucose values were also statistically significantly different across four months, χ2(3) = 21.088, p < 0.0001. ConclusionsContinued efforts to prevent and manage inpatient glycemic control should focus on enhancing nurse-physician communication and teamwork with simple yet effective tools such as the SMILE SBAR.

The role of effective communication and collective intelligence in digital transformation of a company

The subject of the study is the role of effective communications and the mechanism of meaning emergence in the collective mind of a complex commercial social and technical system. We have synthesized the provisions of traditionally studied separately spheres of knowledge such as the communication theory, collective intelligence, corporate culture management, and motivation theory in the context of digital transformation of companies. The analysis of these concepts together provides a deeper understanding of the knowledge acquisition processes necessary to improve digital transformation effectiveness. The paper formulates the effective communication management principles that contribute to tacit knowledge identification and its successful formalization. We have proposed a distinction of related terms such as data, information, knowledge, understanding, wisdom, and vision. The applied nature of the study is to deepen the understanding of the mechanism of innovative ideas emergence and to propose measures to minimize the risks of managing the communication system in organizations. The following approaches have been considered: values management, emotional intelligence development, decision-making routes and motivation mechanisms personalization, communication formats specification. The article may be useful for researchers whose interests include innovative trends in management, entrepreneurial activity development and enterprises digitalization effectiveness. The study results may be useful for managerial practitioners who develop and implement strategies for enterprises innovative development.

AN ANALYSIS OF THE IMPACT OF PROCUREMENT AND COMMUNICATION MANAGEMENT ON THE PERFORMANCE OF CONSTRUCTION PROJECTS IN NIGERIA

The construction sector plays a vital role in driving economic growth and development in Nigeria. However, it faces significant challenges, particularly in project performance, which can be attributed, at least in part, to ineffective communication and procurement management. This research aims to evaluate how communication and procurement management impact the outcomes of construction projects in Nigeria. To conduct this study, a quantitative research design was employed, utilizing a survey questionnaire administered to 260 construction professionals. The data collected underwent analysis employing various techniques such as descriptive statistics, confirmatory factor analyses (CFA), exploratory factor analyses (EFA), and structural equation model (SEM) utilizing software including the Statistical Package for Social Sciences (SPSS), Microsoft Excel, and LISREL (Linear Structural Relations). The SEM analysis results revealed that 31 out of the 35 hypotheses used in the study were validated. Among these, the strongest relationships observed were those between procurement management and time performance, procurement management and cost performance, time performance and cost performance, time performance and quality performance, and communication management and time performance, in that specific order. This demonstrates the critical role of effective communication and procurement management in achieving successful construction projects in Nigeria. Additionally, the analysis of factors affecting the implementation of procurement and communication management in the Nigerian construction industry highlighted the need for stakeholders to be proactive in developing strategies that facilitate effective implementation of these practices to enhance project performance. The study also emphasizes the importance of establishing effective procurement policies and regulations, embracing technology, building capacity, managing stakeholders, and continuously improving project management practices to elevate project performance in the Nigerian construction industry.

Recreational Practices and Employee Performance in Non-Governmental Organizations (NGOs) in Kenya

Employee welfare practices in organizations, which involve offering various recreational programs in the workplace, are crucial for enhancing motivation and increasing performance among staff members. Therefore, the primary aim of this research was to determine the relationship between recreational activities and employee performance in Kenya while also considering the moderating influence of top management commitment on employee performance. The study utilized a cross-sectional survey approach that incorporated both qualitative and quantitative methods. The research population consisted of 14,323 NGO employees in Nairobi County, Kenya, with 403 participants, including top managers, middle-level managers, and lower-level managers. The selection of respondents was done through stratified, simple random, and purposive sampling techniques. Primary data were collected through questionnaires, while secondary data were obtained from peer-reviewed books, articles, and journals. The study was grounded in relevant theories such as Maslow's hierarchy of needs, Herzberg's two-factor theory, and Human Relations Theory. A pilot study was conducted to ensure the reliability and validity of the research tools. Data analysis was carried out using the Statistical Packages for Social Sciences, version 25, with inferential and descriptive statistics, including frequencies, means, correlations, and multiple linear regression. The findings of the study were presented through pie charts, graphs, and tables. The results indicated a positive and significant relationship between recreational practices like staff parties, team building, and sports events and employee performance. Moreover, it was found that top management's communication, policy development, and budget allocation significantly moderated the relationship between recreational practices and employee performance. Additionally, a linear relationship was observed between the independent and dependent variables. In conclusion, the study emphasized the importance of recreational practices in enhancing employee performance, especially when supported by top management commitment.

Efective Management Communications: A Study on Traditional Businesses to Accept Digital Marketing

Efective Management Communications: A Study on Traditional Businesses to Accept Digital Marketing