Communication In Public Administration Research Articles

STATE AND THE SOCIETY, THE SIGNIFICANCE OF THE POLITICAL PROCESS OF CONTROLLED COMMUNICATION

in this article, the current state of communication in public administration consists mainly in the use of propaganda and manipulation methods and technologies for influencing society when transmitting information, in the fact that in practice feedback mechanisms, indicators, channels are used, and this is practically ignored in activities government agencies. that in the context of the globalization of the information space, the number of participants in political communication processes can increase significantly, which will lead to the definition of more competitive communication relations in the field of politics.

Theoretical and methodological approaches to understanding public-administrative discourse as a type of communication in public administration

The article provides a theoretical and methodological analysis of public-administrative discourse as a type of communication between public administration institutions and the public. The author describes the main approaches to understanding the concept of "discourse", which are not limited to purely linguistic issues, but have a wider scope of application in such fields of knowledge as linguistics, political science, philosophy, psychology, pedagogy, journalism, cultural studies, art history, mathematics, and public administration.
 The article reveals that "discourse" and its variant "institutional discourse" are a system of actions, roles and norms of behaviour in the process of communication (communication), according to the following main criteria: communication subjects (public authorities, civil society institutions, representatives of a particular social group, the public) communication goals. Its components are "administrative discourse" and "public-administrative discourse".
 The author determines that the specificity of "administrative" discourse is communication within the framework of status-role relations, i.e., speech interaction between representatives of executive authorities (civil servants) performing executive and administrative functions and citizens. The main functions of administrative discourse are prescriptive, controlling and evaluative, the essence of which is to assess the work of performers.
 It is substantiated that "public-administrative discourse" is a type of communication, communicative interaction between public authorities (public managers) and civil society institutions and the public at different communicative levels in different socio-political conditions. Thus, "public-administrative discourse" is a tool for realising the practical interests of the State, i.e., it contributes to the democratisation of society and improvement of the quality of life of the population.

Characteristics of online communication in Public Administration. Analysis of the online communication strategy for town halls in Olt county

Communication through Facebook can be an efficient way to inform the public about the activities and programs of public institutions in Romania. This type of communication can help increase visibility, as well as connect with the public and potential beneficiaries. This can help to build a deeper relationship between the public institution and the public. However, it must be taken into account that communication through Facebook also involves risks, such as content control and prevention of unauthorized use of information by third parties. That is why it is important to take appropriate measures to protect confidential data and information. One of the most important roles of communication through Facebook for public institutions in Romania is to provide a platform to inform the public about the activities and services offered by these institutions. Facebook also provides a platform to answer questions and concerns of the public, as well as to advertise products and services. It can also be used to build relationships with the public and to encourage their interaction and involvement in the respective activities. In conclusion, communication through Facebook can be used to make the public more aware of the activities and services offered by public institutions in Romania and can be a very useful tool to develop and strengthen the relationship with the public.

THE ETHICS AND LEGISLATION OF COMMUNICATION IN THE ROMANIAN PUBLIC ADMINISTRATION

The public administration communication is a type of mass communication which involves the dissemination of public information to citizens and the receiving of an efficient feedback in the form of an active participation in decision-making processes that concerns that community. Citizens not only have access to information concerning drafted legislation to be debated by central and local public administrative bodies, but they are also invited to participate to the administrative decisions, getting actively involved in the process. Our paper aims to analyze how the communication of public administration is regulated by Romanian law and which difficulties occur on putting into practice legal provisions. We argue that the distance between the letter of the law and its spirit must be covered by the ethic liability of participants in the communication between public servants and citizens.

Principles of communication used in public administration

"Undoubtedly, internal communication in public administration is the most sought after point of good management practices. The activity of public institutions based on principles such as the principle of face-to-face or online communication, the principle of information, the principle of motivation and the principle of unity of success are an integral part of public administrations. The implemented principles have the role of improving the activities of civil servants, which can increase the level of efficiency. The lack of an efficient communication within the public institution will lead to unproductiveness, misunderstandings, frustrations and non-fulfillment of work tasks, implicitly of the job description. Time, planning work tasks, clear setting of priorities; self-discipline, punctuality, perseverance, are an essential pillar in labor productivity. This study aims to reflect and understand the nature of communication as an activity and as a process in the context of the present transformations and how important the principles of communication are in the performance of employees. "

The importance of media in the establishment of the foundation of the third renneism in new Uzbekistan

The XXI century is the age of agility, speed, information and information technology, intellectual resources, high technology, and modern knowledge are becoming key factors in human development. Reforms in the humanitarian sphere in the process also pose several new challenges for the media. In this article, we intend to follow several innovations in the media on the example of the importance and aesthetic significance of information communication in public administration.

Peculiarities of using digital diplomacy in a pandemic condition

Problem setting. Dynamics of international relations Alternative forms of communication and new types of transnational policy have a great influence on diplomacy. Diplomatic structures face unknown challenges, and must therefore adapt to modern conditions in order to continue their honorable mission. Thus, the priority task of diplomatic science is to determine the middle ground between traditional and innovative ways of communication. Innovative methods are understood as the use of digital technologies that have not bypassed any sphere of human life and have already become firmly established in the activities of diplomats. It is the inevitability and all-encompassing nature of digitalization that has given impetus to the development of digital diplomacy, an innovative means of communicating with society as a whole and between countries using the Internet, information and communication technologies (ICTs) and social networks to strengthen diplomatic relations. E-diplomacy is on the rise against the backdrop of the global COVID-19 pandemic. In the context of closed borders, next-generation diplomacy is perhaps the only way to maintain interethnic relations. In view of all the above, we must learn to use it, especially in such difficult times, and to do this we need to consider different approaches to digital diplomacy, find out its place in the world and answer the question: «Is digital diplomacy effective and will it ever be able to replace the traditional one?» Analysis of recent researches and publications. In the current context of globalization, diplomacy is undergoing a significant transformation. Scientific concepts devoted to the concept of “digital diplomacy” attract the attention of many domestic and foreign scholars, including, in particular, V. Yu. Stepanov, K.G. Brychuk, D.N. Baryshnikov, M.G. Okladna, G. K. Musaeva, I. Shevel, I. Todorov, A. Veselovsky, D. Lewis, A. Fischer, E. Potter, D. Lewis and others. However, the impact of COVID-19 on international life and diplomatic relations at the research level has received little attention. Target of research. To consider digital diplomacy as a form of public diplomacy, a tool of mass communication in public administration in the pre-pandemic period (2019), in its heyday (2020) and at the time of its development (2021). To draw the attention of scholars and practical diplomats to the phenomenon of digitalization and diplomacy of social networks. Article’s main body. The opinion of domestic and foreign scientists on the concept of digital diplomacy is analyzed. Based on these opinions, the authors try to сonsider the definition of the term “digital diplomacy”, the history of the origin and spread of e-diplomacy tactics, advantages and disadvantages of this format of communication, contradictions in the interpretation of the post of Ambassador Extraordinary and Plenipotentiary of Ukraine with residence in Kyiv, work of the diplomatic corps in times of crisis. Conclusions and prospects for the development. The authors conclude that all forms of e-diplomacy can be an additional effective means of communication both within the world politics system and externally in public relations, but they will never be able to fully replace the centuries-old tradition of diplomatic relations.

The new Era of Communication in Public Administration. From Classic to Digital

The new Era of Communication in Public Administration. From Classic to Digital

Theoretical approaches to understanding the essence of intercultural communication in public administration

Problem setting. Regular contacts between representatives of different cultures determine the need to solve problems that always arise in the form of the need to adapt representatives of one culture in the conditions of their existence in another culture. It is important to understand that the cooperation of such entities on a professional basis also requires the development of approaches that would allow a high level of effectiveness of such interaction. A special role should be played by public authorities and management, designed to implement the relevant functions.
 Recent research and publications analysis. At the present stage, the issue of intercultural communication is covered in the works of such scientists as Hasanov Z., Zasluzheniuk V., Kucherian S., Miroshnichenko V., Zhornova O., Nieto S., Rulker T. and others. Socio-cultural environment forms certain patterns of behavior of individuals, as claimed by such researchers as Verbytska P., Manakin V., Traiger G., Hall E., Shaigorodskyi Y. and others. Scientists argue that intercultural communication underlies the implementation of civilized relations observed in modern society.
 Highlighting previously unsettled parts of the general problem. It should be noted the need for in-depth research in the context of public administration, as this aspect is extremely important for state building and the transition to a new communicative format among the population and public authorities. Such research should begin with the elucidation of the theoretical foundations and features of intercultural communication in public administration.
 Paper main body. Communication will be effective if the participants of the communication process are able to understand each other. It occurs in accordance with the worldview of an individual and is the main way of human communication.
 The term “intercultural communication” appeared in the scientific literature in the 1970s. Already in the next decade there was a significant surge of interest in the issue of intercultural communication among specialists in the field of linguistics, psychology, culturology and sociology. Currently, there are a large number of special institutes and scientific schools that study the features of intercultural communication
 The set of terminological positions of intercultural communication gives grounds for such generalizations. The subjects of intercultural communication are the representative of one culture as the producer of the message and the representative of another culture as the recipient of this message. Intercultural communication should be considered as “adequate mutual understanding of two participants in a communicative act who belong to different cultures”. The interaction of parties with different experiences, and their individuals are the different patterns of behavior that have historically developed in different periods. This refers to a communicative format in which the sender and recipient of information belong to different cultures.
 In the process of studying the peculiarities of intercultural communication, it is necessary to focus on the study of differences between cultures on the basis of the theory of four dimensions: the first dimension is the distance of power; the second dimension is individualism and collectivism; the third dimension is the avoidance of uncertainty; the fourth dimension is male and female.
 The public aspect is dominant in intercultural communication, as it is realized through open interactions, which in one way or another must regulate, coordinate and be guided from the outside. Publicity in this case manifests itself as the influence of certain external factors, the most important of which is public authority.
 In particular, the power-management vectors aimed at ensuring that the process of intercultural communication is carried out within the legislative and regulatory framework of those countries in which such communicative interaction is observed. And public authorities and administration are called to perform the following functions: to inform participants of intercultural communication by placing information in the media, on the official websites of government agencies, providing answers to inquiries, etc.; to advise communicators in order to acquaint the parties with the position of public administration bodies regarding a particular format of behavior; to conduct a dialogue with the participants of intercultural communication by transmitting the necessary information bilaterally and waiting for the relevant results; to cooperate with the authorities and participants of intercultural communication on the basis of partnership.
 Conclusions of the research and prospects for further studies. The studied concept has a sufficient justification in the scientific literature. Based on the versatility and multifaceted nature of this definition, it is correct to say that it is closely related to various sciences and worldviews, which allows us to deeply understand the importance of understanding the term under study by participants in intercultural communication. The sphere of public administration contributes to the establishment of effective cooperation between representatives of different cultures and countries, while performing a number of functions. The main ones are informative, consultative, partnership and dialogue function. Effective cooperation between public authorities and participants in intercultural communication helps to improve the quality of the communication process and meeting of the goals.

Stages of crisis communication in public administration. case study Romanian Ministry of Transport

For a democratic state to function effectively, the public administration, whether central or local, must communicate with its citizens. The emergence of a crisis can attract the attention of the public and the media, and poor communication from the public administration can threaten the trust of citizens. In this paper, we analyzed how the Romanian Ministry of Transport responded to potential crisis situations, related to good practices for crisis communication suggested by theorists in the field.

Stages of Crisis Communication in Public Administration. Case Study Romanian Ministry of Transport

For a democratic state to function effectively, the public administration, whether central or local, must communicate with its citizens. The emergence of a crisis can attract the attention of the public and the media, and poor communication from the public administration can threaten the trust of citizens. In this paper, we analyzed how the Romanian Ministry of Transport responded to potential crisis situations, related to good practices for crisis communication suggested by theorists in the field.

Цифрова дипломатія як інструмент масової комунікації в публічному управлінні

The article is devoted to conceptual views on as a tool of mass communication in public administration. The idea that in the era of information society building the mass media and the Internet industry development increasingly affects the sphere of international relations is substantiated. Of particular importance are technologies as a communication channel and a tool for influencing public consciousness. They become the most important tool for promoting the foreign policy interests of states - public analysis of publications on the issue led the authors to the conclusion that the technologies of the MC take public to a new level - as an innovative way of conducting diplomatic activities. The authors emphasize that the very phenomenon of requires scientists to rethink in the modern international information field. In this case, the so-called which does not have any generally accepted, fixed conceptual basis, can be interpreted as a form of public in public administration.Exploring in public administration, the authors turned to the formation and implementation of US public It was found that among the tools of US public diplomacy, the most effective is higher education in the United States, as the world leader in the number of foreign students. In this regard, special attention in the United States is paid to foreign audiences, education of foreign students (cultural diplomacy), educational grants, international exchange programs, information countering of international terrorism, foreign policy opponents of the United States. It is noted that in US public diplomacy, when receiving American higher education, the US Department of State pays special attention to international exchange programs - projects for future leaders.The authors note that despite the development of public in modern society, classical continues to retain its basic functions and institutions. However, given the influence of modern social, political, economic and technological processes, the forms and methods of classical are being transformed.The authors conclude that the rapid development of MC at the beginning of the XXI century. became the reason for the growth of information interaction and the transformation of information into an important political and economic resource. All this suggests qualitative changes that may occur in the content and purpose of the phenomenon of diplomacy.The article substantiates the idea that under the globalization influence and the means of the MC a special form of was born - the so-called diplomacy. Compared to classical diplomacy, has broader goals - to strengthen friendly ties and establish cooperation between people in different countries.As the main points, considering the public formation in the United States, it was found that in the United States was developed under the administration of George W. Bush in 2002-2003. Since then, can be called a digital version of public (Web 2.0 Diplomacy). So, there is a way to influence the foreign audience and the international situation with the help of the latest tools of the MC and modern information technology. In particular, US is beginning to use social networks in US government diplomatic practice. Digital support for the interaction of American diplomats with foreign Internet users begins.Examining the formation of US public diplomacy, the authors note that as a tool of the MC is becoming one of the areas in public administration. To intensify its policy, the US Department of State began to use the potential impact of the Internet on personal computer users and mobile phone owners.The authors suggest that the basis of US is the ideological basis - the value of democracy and liberal freedoms. They are effectively implemented by the information policy of Google, Facebook, Twitter and other companies in the American Internet industry. At the same time, can effectively create a positive image of the country, establish positive allied relations online, informationally and psychologically influence foreign audiences to achieve the desired result, and others.The analysis of the features of as a tool of mass communication in public administration in the context of social development, allowed to characterize it as a structural component of modern public But the problems of using so-called diplomacy in the context of globalization remain largely part of the current political discourse and require further research.

ВИКОРИСТАННЯ КОМУНІКАЦІЙ ТА DATA-МАЙНИНГУ ЯК КЛЮЧОВИХ СТРАТЕГІЧНИХ РЕСУРСІВ У ПУБЛІЧНОМУ УПРАВЛІННІ ТА АДМІНІСТРУВАННІ

The relevance of the study is that the use of communications and data mining as key strategic resources in public administration is of great practical importance, because information change transforms the culture of the organization and contributes to its change. The purpose of the article is the development of theoretical and practical principles of communication in public administration and administration, conceptualization of new knowledge as factors to increase the efficiency of public administration. Objectives of the study: 1) to reveal how the communication function of managers involves maintaining the development of the organization; 2) to find out the influence of the communication function on the development of public administration; 3) identify the essence of the use of principles and methods of data mining as a key strategic resource of public administration and administration; 4) to form the concept of data-mining in public administration and administration as a factor in improving the efficiency of public administration; 5) to substantiate the directions of optimization of the use of communications and data-mining as factors to increase the efficiency of public administration and administration. Research methodology. Synergetic methodology contributes to the development of self-organization of communication at all levels and the achievement of organizational sustainability. The result of the study. The concept of public administration and administration is based on the implementation of the theory of complexity and innovation, software (software) and information and computer technology (ICT), which contribute to the improvement of the system, which requires flexibility and adaptability to complex operating conditions. Thus, data mining in public administration and administration is the whole process of data mining, the specific application of modeling techniques to data in order to create a model or the application of other patterns and rules in public administration.

REVIEW ABOUT FUTURE DIRECTIONS OF STRATEGIC COMMUNICATION

The International Journal of Strategic Communication, published by the Routledge, Taylor & Francis Group, issued a specially themed edition entitled “Future Directions Of Strategic Communication” in November 2018. In the foreword the editors, Howard Nothhaft from the Department of Strategic Communication, Lund University Campus Helsingborg, Sweden; Kelly Page Werder from the University of South Florida, USA; Dejan Verčič from the University of Ljubljana, Slovenia; and Ansgar Zarfass from the Norwegian Business School in Oslo, Norway, explain how the idea of the special edition emerged at the pre-conference of the International Communication Association’s 67th Annual Conference, held in May 2017 in San Diego, California. The conference hosted 42 academics from 14 countries who delivered 21 presentations. The special edition features 10 articles which are undeniably excellent. The aim of the editors was to provide answers to some key questions; one of their findings was that a universal understanding of the key pillars underlining strategic communication was still missing. They also explored the idea of the key perspective and its contribution, the use of appropriate strategies and concepts of communication, lessons learned from recent debates on strategic management and strategic connections, how empirical studies have contributed to the discussion, and the development of the field in different parts of the world. In the first section, entitled The Emergence of a Paradigm, the editors offer an interdisciplinary perspective within academic strategic communication, which will provide a permanent definition of its purpose, so far lacking. The second section, entitled Conceptual Foundations of Strategic Communication, includes four articles by six different authors. The articles are mainly theoretical and connected to other fields in addition to strategic communication. The third section, Expanding the Body of Knowledge, consists of three articles by eight authors. They focus on the key concepts, identity and function of the basic discipline. The final section, Future Directions of Strategic Communication, contains a single article written by all four editors, and will likely attract the most attention, especially from those dealing with strategic communication in security, defence and military contexts. The authors introduce the term strategic communication and its history, which are both understood very differently in different fields. They then describe the origins of the two, also referring to Edward Bernays’ significant role, with his Propaganda and the development of the term public relations. Throughout history, both of them have been and still are closely linked to security, defence and military topics. This connection is explained in great detail through an explanation of the terminology and its nuances; for example, the use of the concept of strategic communication in public administration, while the term corporate communication is mostly used by the private sector. The old, yet recently growing, interest in communication in the context of military and national power is highlighted. These topics are not usually very popular with the public, particularly in the case of new weapons with a strong deterrent effect and the related collateral damage, which demands more versatility and skill in communication. Logically, Bernays is credited as the ‘father of communication’, developing his skills mostly after World War II through various American assistance programmes for the old European continent. Some light is also shed on the term strategic, i.e. what is and what is not strategic in the field of communication. The special edition of the International Journal of Strategic Communication, entitled Future Directions of Strategic Communication, is targeted at strategic communication enthusiasts. It is recommended for academics and experts who deal with strategic communication in any form, especially those who work in security, defence or military structures and would like to explore this further in the future. The existing high quality theory and excellent practical experience are the best combination for the development of new theories, concepts and ideas.

FLUCTUATION OF SENSE IN THE PROCESS OF DEPLOYMENT SOCIO-COMMUNICATIVE MECHANISM IN THE PUBLIC ADMINISTRATION SPHERE

The article discusses the management sphere from the standpoint of direct interaction with people, i.e. with principled mediocre activity, namely, stratification of the relevant senses cluster. The basis is discrete sense that circulate in a particular society. The attention is paid on the mechanism of cumulation of all this semantic information, the calculation of the centers of certain semantic nodes and the like as a new strategy in the social and administrative sphere. The authors state that the activities in the field of public administration may be considered not only exclusively leading, in which sense generation is the dominant interaction paradigm, but also driven that is characterized by mastering the existing senses, as well as predicting their connectivity. As a result of such an integrated approach, the article outlines that a righteous person will be able to be a socially required participant in social dialogue, without which the process of its deployment will be impossible. The sphere of management is a practical branch of knowledge in which the senses are actualised, because they are the basis for building semantic senses (elements of the semantic chain, united by reflected senses that are of a kind nature), on which a certain ideology, social interaction, etc. is based, and communication in public administration — in particular. Due to the fact that the coordination of various group interests and the ability to maintain social consensus the latter is the central task of the democratic reform of Ukrainian society and the state. At the present stage of socio-economic and political developments, the functional role of communication acquires a special theoretical, methodological and socio-practical actualisation. In this context, the communication is the subject of research of various subject fields and different conceptual levels of philosophical (ontological, axiological and other levels), sociological (archetypical, social communications), cultural (cultural heritage), cybernetic (neural networks, databases, etc.), political, psychological, socio-biological, linguistic knowledge. It is directly caused by the total penetration of information and communication technologies into all spheres of public life.

Public relation: social responsible communication in public administration

Public relation: social responsible communication in public administration

Information and Communication in Public Administration in the Context of Management Control Functioning in the Public Finance Sector in Poland

Summary The aim of this article is to present the essence and significance of information and communication in public administration in the context of the management control. Broadly understood information in public administration allows both to control the activity of this administration and to make correct decisions and actions in order to perform public tasks effectively. Therefore, the existence of a proper system for sharing and exchanging information is an essential component of the management control, ensuring the execution of the tasks and objectives in a way that is consistent with the law, effective, efficient and timely. The article points to i.a. the types of information and means of communication that may be deemed effective or legally acceptable tools for conveying information and communicating in public information. In this context it should be emphasised that - in particular - sharing public information requires that a relevant form be retained and a proper sharing procedure be followed.

DEVELOPMENT OF COMMUNICATION IN LATVIAN PUBLIC ADMINISTRATION: TRENDS AND CHALLENGES

Along with the decrease of administrative influences, the effective functioning of contemporary public administration needs the support and partnership of society. The necessity to consider the reaction of society obliges to inform and to create public understanding on decisions made by the public administration, as well as to ensure an opportunity for individuals to get involved in the decision making process. Thus, the role of communication in public administration performance increases. The regulation of the state needs increasingly greater public acceptance and approval both by responding to the public’s position and wishes and by creating common values and standards that are often achieved by the communication process. In order to understand the role of communications in public administration processes, the author has studied the development of the public administration communication during several state reform stages in Latvia. Using qualitative research methods – interviews, document analysis and comparative analysis and quantitative content analysis –, the trends and challenges in the development of Latvian public administration communication were identified. It is possible to stress two important changes – firstly, the goal of public communications is not just to increase the awareness of the public, but also to involve the public in the state’s development, and secondly, the transformation of communication changes the methods and the way of public administration communication.

Rebuilding public trust in government administrations through e-government actions

Citizen trust in the public administration has been reduced worldwide due to recent events such as the current economic situation, corruption cases or disclosure of classified information. This work analyzes whether e-government related actions could be strategically employed to increase citizen trust in the public administration. This research confirms that perceived quality of public e-services has a positive effect on trust in the public administration. In turn, public administration communication (i.e., campaigns to promote the benefits and use of e-government) only influence trust in the public administration for citizens with a favorable attitude towards e-government. These results have interesting implications suggesting in which ways public administration should invest their limited resources in order to recover the levels of citizen trust.

Penetrating the Performance Predicament: Communication as a Mediator or Moderator of Organizational Culture’s Impact on Public Organizational Performance

The role of communication in public administration has been emphasized over time in public administration theory. Nonetheless, communication—with the exception of political communication—has been neglected in scholarship. Garnett’s performance predicament posits the difficulty of showing linkages between communication and performance. This paper explores the role that communication plays in achieving organizational performance through a review of research that bears on communication’s direct and indirect influences on performance. The primary thrust is communication’s indirect role in achieving performance by mediating or moderating the effects of organizational culture on performance, thereby adding another perspective on the culture–performance relationship. Adapting the typology of Zammuto and Krakower, two types of organizational culture—rule‐oriented culture and mission‐oriented culture—are examined to explore how the relationship between organizational culture and organizational performance is influenced by communication. The analysis supports the claim that communication acts as a meta‐mechanism for shaping and imparting culture in mission‐oriented organizational cultures, thereby influencing performance. In particular, task orientation, feedback, and upward communication have positive effects on perceived organizational performance in mission‐oriented organizations but potentially negative effects on performance in rule‐oriented cultures.